Mitel 5055 - Manual

5055 SIP Phone User Guide (Rev. A) - 4 - Features of the SIP Phone User Profiles The 5055 SIP Phone can have up to three user profiles, including a default user profile. Eachuser profile has its user name and password, and can be personalized to the user’spreferences. See User Profiles on page 10 fo...

About Your SIP Phone - 5 - Accessories for the SIP Phone The 5055 SIP Phone supports the following accessories: Headsets Mitel Networks has qualified a Plantronics, Inc. headset for use with the 5055 SIP Phone’sdedicated headset port (Mitel part number 9132-800-500-NA). This headset is available inN...

5055 SIP Phone User Guide (Rev. A) - 6 - Tips for Your Comfort and Safety Don’t Cradle the Handset Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if youcradle the handset between your ear and shoulder. If you use your 5055 SIP Phone a lot, youmay find it more...

5055 SIP Phone Features - 7 - 5055 SIP Phone Features Once your SIP Phone is installed and configured (see the 5055 SIP Phone Installation Guidefor more details), you can start using your phone. This section contains information on using and personalizing your 5055 SIP Phone, and isorganized as foll...

5055 SIP Phone User Guide (Rev. A) - 8 - Appendix B — Web Configuration Tool on page 45 shows all the pages of the WebConfiguration Tool, and the functions for each page. Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. Get the SIP Phone’s IP address: • Press the Menu ke...

5055 SIP Phone Features - 9 - Figure 5 Web Configuration Tool Home Page Refreshing Web Configuration Tool Pages If you need to refresh a page after changing settings using the Web Configuration Tool (forexample, you set your advisory message to On using the Web Configuration Tool, thenturned it back...

5055 SIP Phone User Guide (Rev. A) - 10 - User Profiles NOTE: By default the User Profiles are disabled for security purposes, to enable User Profiles browse to the Phones User Configuration screen, locate the MultiUserProfile option and select On. Select Save & Reboot to enable MultiUserProfile...

5055 SIP Phone Features - 11 - 6. Enter your user profile password, and press the Submit softkey (if your SIP Service Provider does not require a password, enter any character, and delete it using the <−−− softkey before pressing the Submit softkey). • If you made a mistake while entering your us...

5055 SIP Phone User Guide (Rev. A) - 12 - Activating a Profile When you activate your user profile, the SIP Phone uses your preferences (Speed Dial keys,Display Name, etc.), and you can access the Web Configuration Tool to make calls orchange your user profile settings. Note: To activate your user p...

5055 SIP Phone Features - 13 - 6. For ENTER USERID: enter your SIP Registration user name, and press the Submit softkey. 7. For ENTER PASSWORD: enter your SIP Registration password, and press the Submit softkey (if your SIP Service Provider does not require a password, enter any character,and delete...

5055 SIP Phone User Guide (Rev. A) - 14 - Making Calls With the 5055 SIP Phone you can dial: • by number (user number, telephone number). • by name (user name). • by URL (SIP URL address, SIP IP address). Note: To dial a regular telephone number, you must have a SIP Service Provider thatprovides acc...

5055 SIP Phone User Guide (Rev. A) - 16 - Answering Calls An incoming call will ring on the first available line (Line 1 if all lines are free). If all lines arebus, and Call Forward on Busy is not enabled the caller gets a busy signal (refer toEnabling/Disabling Call Forward for details on call for...

5055 SIP Phone Features - 17 - Switching Between Headset and Handsfree Modes • To go from headset to handsfree mode: − Press the Headset Key, followed by the Speaker key. The Headset key light turns off. − When you are connected, the Microphone key light turns red. You can now talk to your party usi...

5055 SIP Phone User Guide (Rev. A) - 18 - Using the SIP Phone Interface • Press the Advisory Message key to activate/deactivate your Advisory Message. Using the Web Configuration Tool 1. Access the Web Configuration Tool (see The Web Configuration Tool on page 7). 2. Click Feature Configuration. 3. ...

5055 SIP Phone Features - 19 - 4. For Call Forward No Answer, enter how many times the phone will ring before the call is forwarded. 5. Click the Apply button. A confirmation screen is displayed. 6. Click the OK button. Your SIP Phone is updated. Using the SIP Phone Menu Interface 1. Press the Menu ...

5055 SIP Phone User Guide (Rev. A) - 20 - 3. For each type of Call Forward (Always, No Answer, Busy), change its status (On or Off) using the drop down menu beside its name. 4. Click the Apply button at the bottom of the web page. A confirmation screen is displayed. 5. Click the OK button. Your SIP ...

5055 SIP Phone Features - 21 - Transferring a Call to a Third Party Already on Hold 1. While on a call, press the Trans/Conf key. The call is put on hold. 2. Press the Line key of the call on hold to which you want to transfer the call, and press the Trans softkey. You can then hang up. Call Waiting...

5055 SIP Phone User Guide (Rev. A) - 22 - 5. To view calls from another log, press the Cancel key, then the OK softkey, and repeat steps 2 to 4. When you are finished, press the Menu key to return to the default display. Conference Call (3-Way) The 5055 SIP Phone supports three-party conferences. No...

5055 SIP Phone Features - 23 - 2. Press the >> softkey until “PHONE SETTINGS?” appears, and press the OK softkey. 3. Press the softkey until “3.LCD CONTRAST?” appears, and press the OK softkey. 4. Use the ▼ or ▲ key to adjust the display contrast to the desired level (press repeatedly to chang...

5055 SIP Phone User Guide (Rev. A) - 24 - 4. Press the OK softkey. The current status of Do Not Disturb is displayed at the top right (“*ON*” or “*OFF*”). 5. Press the TurnOn softkey to activate Do Not Disturb, or the TurnOff softkey to deactivate it. 6. Press the Exit softkey, then the Menu key to ...

5055 SIP Phone Features - 25 - Changing Your Password Using the Web Configuration Tool 1. Access the Web Configuration Tool (see The Web Configuration Tool on page 7). 2. Click User Configuration. 3. Change the password beside “Password:”. 4. Click the Save and Reboot button. A confirmation screen i...

5055 SIP Phone User Guide (Rev. A) - 26 - 4. Press the Menu key to return to the default display. Deleting a Personal Key’s Program 1. Press the Menu key. 2. Press the >> softkey until “PROGRAM MEMORY KEYS?” appears, and press the OK softkey. 3. Press the Personal key you want to clear. The ke...

5055 SIP Phone Features - 27 - 4. Click Dial . The address is dialed (in handsfree mode) on the next available Line key (Line 1 if all lines are free). • If you want to use the handset or headset, lift the handset or press the Headset key before clicking “Dial” in the Web Configuration Tool. • If yo...

5055 SIP Phone User Guide (Rev. A) - 28 - Speaker Volume (Handset, Headset and Handsfree) To change the volume of the handset, headset or handsfree speaker volume: Note: The time and date are specific to the SIP Phone, not to user profiles. 1. Get a dial tone (see Making Calls on page 14). 2. Press ...

5055 SIP Phone Features - 29 - Editing a Speed Dial Key 1. Press the Menu key. 2. Press the >> softkey until “PROGRAM MEMORY KEYS?” appears, and press the OK softkey. 3. Press the Personal key you want to edit. The key’s light turns red, and its associated feature is displayed. 4. Press the Ed...

5055 SIP Phone User Guide (Rev. A) - 30 - Changing the Time and Date Use this procedure only if no SNTP server is provided. You will need to reprogram thesesettings every time the phone reboots. With the Web Configuration Tool: 1. Access the Web Configuration Tool (see The Web Configuration Tool on ...

5055 SIP Phone Features - 31 - Web Dialing You can make calls using the Web Configuration Tool. You can dial by URL, or using thePhone Book (see Making Calls With the Phone Book on page 26 for information on the latter). To dial by URL: 1. Access the Web Configuration Tool (see The Web Configuration...

5055 SIP Phone User Guide (Rev. A) - 32 - Administrator Tools This section contains the following information on configuring the administrative settings ofthe 5055 SIP Phone: • Changing Passwords • Setting Up User Profiles • Creating/Modifying a SIP Account • Modifying the Network Configuration • Up...

Administrator Tools - 33 - 6. Enter the current password, and press the Submit softkey (if the existing password is blank, enter any character, and delete it using the <−−− softkey before pressing the Submit softkey). 7. Enter the new password, and press the Submit softkey. 8. Enter the new passw...

5055 SIP Phone User Guide (Rev. A) - 34 - 13. Enter the name that will appear on the phone display when the new user profile is active, and press the Submit softkey. 14. Enter the user’s SIP Server Authentication name, and press the Submit softkey. 15. “NEW PROFILE CREATED” is displayed. Press the O...

Administrator Tools - 35 - Creating/Modifying a SIP Account You can modify the SIP account information of the SIP Phone using the Web ConfigurationTool. 1. Access the Web Configuration Tool. 2. Click SIP Configuration. 3. Enter/change the SIP Account information as needed (see Table 11 on page 54 fo...

Administrator Tools - 37 - Upgrading the Firmware of the SIP Phone The phone uses TFTP to download firmware upgrades from a TFTP server. There are twomethods that can be used to do this: one uses the SIP phone’s softkey menu system toperform the upgrade, the other uses the upgrade button on the main...

5055 SIP Phone User Guide (Rev. A) - 38 - Upgrading the firmware using the SIP Phone Menu Interface You upgrade the SIP Phone by downloading the new firmware from the appropriate TFTPserver (the TFTP server is programmed with the Network Configuration). CAUTION: During this procedure, DO NOT remove ...

5055 SIP Phone User Guide (Rev. A) - 40 - Example of a Specific Configuration File in Appendix C shows all the possible settings you can have in a specific configuration file. Hot Line When a hot line number/address is set up, the SIP phone automatically dials thatnumber/address when it goes off-hoo...

Administrator Tools - 41 - Note: If you set the audio codec type to G.729, the users will not be able to use theConference Call feature. 4. Click the Apply button. A confirmation screen is displayed. 5. Click the OK button. The SIP Phone is updated. Resetting to Factory Defaults If needed, you can e...

5055 SIP Phone User Guide (Rev. A) - 42 - Appendix A — SIP Phone Interface The SIP Phone Menu Interface is used to view or program a number of the SIP Phone anduser profile settings. SIP Phone Menu Interface The SIP Phone Menu Interface is accessed by pressing the Menu key. To navigate between items...

5055 SIP Phone User Guide (Rev. A) - 44 - Menu Key Commands There are a few other settings you can access using the SIP Phone’s Menu key. Menu + Line Key Commands 1. These commands give you access to information about your SIP Phone. To access them, press the Menu key, then press the appropriate Lin...

Appendix B — Web Configuration Tool - 45 - Appendix B — Web Configuration Tool This appendix provides details on the settings and features available through the WebConfiguration Tool. Accessing the Web Configuration Tool The Web Configuration Tool is accessed from any computer using a web browser. S...

5055 SIP Phone User Guide (Rev. A) - 46 - The Home Page shows the software version installed on the phone. The Upgrade button displays the Firmware Update page. User Configuration Page The User Configuration page lets you change your user profile’s basic parameters. Aftermaking the changes, click th...

Appendix B — Web Configuration Tool - 47 - Setting Name Values (bold = default) Notes Password <text> Your SIP account password provided byyour SIP Service Provider. If you do nothave a SIP Service Provider, passwordused to log in and activate your user profile. Public Phone Number(PSTN) <n...

5055 SIP Phone User Guide (Rev. A) - 50 - Phone Book Page The Phone Book page lets you define up to five contacts for your user profile’s Phone Book.You can also dial any of the contacts from this page. Click the Apply button after making any changes to your contacts. To dial a contact, select it in...

Appendix B — Web Configuration Tool - 51 - Figure 10 Web Configuration Tool: Dial by URL Page Table 8 Web Configuration Tool: Dial by URL Settings Setting Name Values (bold = default) Notes Enter SIP URL <number> | <name> |sip:<URL> A URL must be preceded by “sip:”. Limit of128 cha...

5055 SIP Phone User Guide (Rev. A) - 52 - Ring Tone Page The Ring Tones configuration page lets you define up to three “rules” to control how thephone treats calls originating from individual callers (specified by SIP URL) or from groups ofcallers (specified by domain name). The phone can: • Associa...

Appendix B — Web Configuration Tool - 55 - Setting Name Values (bold = default) Notes Firewall Bypass Firewall NAT On | Off This enables or disables firewall NATbypass operation. When enabled, thisfeatures lets the 5055 SIP phone functionbehind a firewall which is not SIP-aware. Mode static | dynami...

5055 SIP Phone User Guide (Rev. A) - 58 - Setting Name Values (bold = default) Notes Advanced Tone Code CA USGBDENLAUNZMXFR Changes the phone tone plan. CanadaUSAGreat BritainGermanyNetherlandsAustraliaNew ZealandMexicoFrance TFTP Configuration Yes | No If set to yes, the SIP Phone looks forconfigur...

Appendix B — Web Configuration Tool - 59 - Time Zone Diff. from GMT Mid-Atlantic -2 Azores, Cape Verde Islands -1 GMT, Western Europe Time, Morocco, Mali, Burkina Faso, Togo 0 Central Europe Time, Algeria, Chad, Angola +1 Eastern Europe Time, Libya, Sudan, Mozambique, South Africa,Russia (East) +2 M...

5055 SIP Phone User Guide (Rev. A) - 64 - Ethernet Page For two Ethernet devices to connect, they must share the same speed setting. Most currentdevices are capable of negotiating compatible settings automatically, as soon as you connectthem. Some older equipment does not support auto negotiation, f...

Appendix B — Web Configuration Tool - 65 - Protocols Page The Protocols Configuration page lets you activate and deactivate protocol support, ifrequired for security reasons. Figure 17 Web Configuration Tool: Protocols Page Table 17 Web Configuration Tool: Protocols Page Setting Name Values (bold = ...

5055 SIP Phone User Guide (Rev. A) - 66 - Users & Passwords Page The Security Configuration Page lets the administrator change the passwords for the userprofiles and the administrator. This page can only be accessed using the Administrator username and password. After making the changes, click t...

Appendix B — Web Configuration Tool - 67 - Media Configuration Page The Media Configuration page lets you change the media configurations of your SIP Phone.These settings are specific to the SIP Phone. After making the changes, click the Apply button. Figure 19 Web Configuration Tool: Media Configur...

5055 SIP Phone User Guide (Rev. A) - 68 - Registration Page The Registration Status page lets you: • determine if your 5055 SIP phone is registered with a SIP server (and how long its been registered) • manually initiate a registration request Under normal use, registration is entirely automatic. Th...

Appendix B — Web Configuration Tool - 69 - Configuration Upload/Download Page The Configuration Upload/Download page lets you save the phone configuration file on yourPC, or load a previously stored phone configuration file into your 5055 SIP phone. Figure 21 Web Configuration Tool: Configuration Up...

5055 SIP Phone User Guide (Rev. A) - 70 - Upgrade The Firmware Update page lets you enter a source URL for a software upgrade to the phone.The factory default configuration is URL: sipdnld.mitel.com which is the Mitel Networksfirmware upgrade site. Note : Though you can upgrade the phone’s firmware ...

Appendix C — Configuration Files - 71 - Appendix C — Configuration Files This appendix contains: • Example of a Generic Configuration File • Example of a Specific Configuration File • Enabling Multiple User Profiles Note : 1) The 5055 supports up to two HTTP Clients at the same time. 2) The CFG file...

5055 SIP Phone User Guide (Rev. A) - 84 - rdvmail2= 0 #ring tone entry 2 block the call(0 diabled, 1 enabled)rdblock2= 0 #ring tone entry 3 key wordrdkw3= #ring tone entry 3 type(0-16)rdringtype3= 0 #ring tone entry 3 forward to voice mail(0 disalbed, 1 enabled)rdvmail3= 0 #ring tone entry 3 block t...

Appendix D — Working with Firewalls - 85 - Appendix D — Working with Firewalls The 5055 SIP phone can be configured to work behind Network Address Translation (NAT)firewalls which are not SIP aware by enabling the SIP configuration Bypass Firewall NAT feature and configuring the firewall correctly. ...

5055 SIP Phone User Guide (Rev. A) - 86 - Appendix E — Working with the 3050 ICP The 3050 ICP adds features to your 5055 SIP phone that provide greater ease of use within asmall office or retail establishment, and opportunities to improve how you interact with yourcustomers. Convenience Mitel networ...

Appendix F — Frequently Asked Questions - 87 - Appendix F — Frequently Asked Questions How do I access the User Profiles? User Profiles must be enabled on the phone, before they will work. Refer to User Profiles tolearn how to do this. Does my 5055 SIP Phone work behind a non-SIP compliantrouter? It...

5055 SIP Phone User Guide (Rev. A) - 88 - Upgrading the Firmware of the SIP Phone Where can I find the latest 5055 SIP Phone documentation? You can use a copy of Netscape Navigator or Internet Explorer to view and download anAdobe Acrobat compatible user guide by: 1. Point you browser to http://edoc...

Appendix F — Frequently Asked Questions - 89 - How do I find out the IP address of my 5055 SIP Phone? 1. Press the Menu key. 2. Press the Line 1 key. The phone’s IP and MAC address are displayed. What version of boot and main firmware is currently installed onmy phone? 1. Press the Menu key. 2. Pres...

5055 SIP Phone User Guide (Rev. A) - 90 - The time and date on my phone is not correct? The phone can be configured to obtain its time automatically by consulting a Simple NetworkTime Protocol Server (SNTP), or it can be manually set to a specific time. • If you are using SNTP to set the time automa...

Glossary - 91 - Glossary Term Definition 3050 Mitel Networks (tm) 3050 Integrated Communications Platform (ICP) DHCP Dynamic Host Configuration Protocol DNS Domain Name Server DSL Digital Subscriber Loop DTMF Dual Tone Multiple Frequency GMT Greenwich Mean Time (the time at Meridian 0, which goes th...