Mitel 4150 - Manual

Mitel 4150

Mitel 4150 – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

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Table of Contents:

  • Page 3 – Contents
  • Page 5 – GETTING STARTED
  • Page 7 – Introduction; Supervisor or senior supervisor?; You have easy access to information
  • Page 8 – Using a Headset; To Install a Headset (no feature control switch)
  • Page 9 – To Install a Headset with Feature Control Switch
  • Page 10 – Handling Calls with a Headset with Feature Control Switch:
  • Page 13 – QUEUE STATUS
  • Page 16 – Displaying Reports; To display queue status reports:; To display agent status reports:
  • Page 17 – Scrolling Through Reports; To scroll through group status reports:
  • Page 18 – About the SHIFT Key
  • Page 21 – AGENT STATUS
  • Page 24 – Displaying Agent Status Reports
  • Page 25 – About the Shift Key
  • Page 27 – AGENT MONITORING
  • Page 29 – About Agent Monitoring; Are your agents notified?
  • Page 31 – Agent Help; Responding to a HELP request
  • Page 33 – REPORTS AND INDICATORS
  • Page 35 – Queue Status Reports
  • Page 36 – Agent Status Reports; Status Indicators
  • Page 37 – ADDITIONAL FEATURES
  • Page 39 – Some Additional Features; Placing a call on hold:; Making a directed page:
  • Page 40 – Notes
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User Guide for the Superset™ 4150 Telephone

ACD
SUPERVISOR / SENIOR SUPERVISOR

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Summary

Page 3 - Contents

i Contents GETTING STARTED Introduction .......................................................................................... 5 Using a Headset .................................................................................. 6 Logging In / Out ....................................................

Page 5 - GETTING STARTED
Page 7 - Introduction; Supervisor or senior supervisor?; You have easy access to information

5 Introduction This guide provides instructions for using ACD supervisor and senior supervisorfeatures on SUPERSET 4150 telephones. Refer to your SUPERSET 4150 UserGuide for a description of your telephone, and non-ACD features. Some of the personal keys on your telephone are programmed as QUEUESTAT...

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