Page 5 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a da...
Page 6 - About your printer; Thank you for choosing this printer!; Minimizing your printer's environmental impact; Conserving energy; Conserving paper
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of y...
Page 7 - Finding information about the printer; Publications
Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use font types and font settings that requires less ink. Most programs or applications let you adjust the darkness of the...
Page 10 - Understanding the parts of the printer
Understanding the parts of the printer 7 5 4 6 1 2 8 9 3 Use the To 1 Paper support Load paper. 2 Paper guide adjustment lever Adjust the paper guides. 3 PictBridge and USB port Connect a PictBridge-enabled digital camera or a flash drive to the printer. 4 Paper exit tray Hold paper as it exits. 5 T...
Page 12 - Ordering and replacing supplies; Ordering ink cartridges
Ordering and replacing supplies Ordering ink cartridges Lexmark S310 Series models (except Lexmark S319) Item Return Program cartridge 1 Regular cartridge 2 Black cartridge 150 Not available High ‑ yield black cartridge 150XL 150XLA Yellow color cartridge 150 Not available High ‑ yield yellow color ...
Page 13 - Using genuine Lexmark ink cartridges; Removing ink cartridges
• For best results, use only genuine Lexmark ink cartridges. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and ourinks are formulated to work with your printer and help extend the life of your produ...
Page 14 - Installing ink cartridges; Ordering paper and other supplies
Installing ink cartridges 1 Remove the ink cartridge from the pack, and then remove the protective cap from the ink cartridge. If your ink cartridge comes with a twist cap, then remove the cap. 1 2 3 2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks in...
Page 15 - Recycling Lexmark products
Paper Paper size Lexmark Photo Paper • Letter • A4 • 4 x 6 in. • L Lexmark PerfectFinish Photo Paper • Letter • A4 • 4 x 6 in. • L Notes: • Availability may vary by country or region. • For best results when printing photos or other high-quality images, use Lexmark Photo Paper or LexmarkPerfectFinis...
Page 16 - Using the printer control panel
Using the printer control panel buttons and menus Using the printer control panel 9 10 11 12 1 3 4 5 6 7 8 2 Use To 1 Power • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode. Press and hold for three seconds to turn off the printer. 2 ...
Page 17 - Changing the Sleep timeout
Use To 10 Wi ‑ Fi indicator Check the wireless status of your printer. 11 Eco ‑ Mode • Change to Sleep mode after the printer is left idle for 10 minutes. • Reduce the screen brightness. 12 Back • Return to the previous screen. • Exit from one menu level to a higher one. Changing the Sleep timeout T...
Page 18 - Restoring factory default settings
Restoring factory default settings Resetting to factory default settings will delete all the printer settings you have previously selected. 1 From the printer control panel, navigate to: > Setup > O K > Restore Factory Defaults > O K 2 Press the up or down arrow button to scroll to Resto...
Page 19 - Using the printer software; Minimum system requirements; Supported operating systems; Using the Windows printer software; Software installed during printer installation
Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • Microsoft Windows 7 (SP1) • Microsoft Windows Server 2008 (R2 SP1) • Microsoft Windows Server 2008 (SP1) • Microsoft Windows Server 2003 (SP2) • Microsof...
Page 20 - Printer software
If you did not install these additional programs during initial installation, then reinsert the installation software CD, runthe installation software, and then click Advanced Options > Install Additional Software . Printer software Use the To Lexmark TM Printer Home (referred to as Printer Home)...
Page 21 - Using the Macintosh printer software; Launching the Print dialog; Launching an application
Use the To Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job,such as the following: • Select the number of copies to print. • Print two ‑ sided copies. • Select the pap...
Page 22 - Accessing Web links; Finding and installing optional software; For Windows users
• To take advantage of the full features of your printer, select the custom install option during installation, andthen select all packages listed. Accessing Web links Web links are links to predefined Web pages that are saved in the printer folder. 1 From the Finder, navigate to: Applications > ...
Page 23 - Updating the printer software; Downloading PCL and PS drivers (Windows only); Uninstalling the printer software
Updating the printer software For Windows users 1 Click or Start . 2 Click All Programs or Programs , and then select the printer program folder from the list. 3 Select your printer, and then click Product Update . 4 Follow the instructions on the computer screen. For Macintosh users 1 From the Find...
Page 24 - Installing the printer software
3 Double ‑ click Uninstaller . 4 Follow the instructions on the computer screen. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open softw...
Page 25 - Loading paper and original documents; Loading paper
Loading paper and original documents Loading paper 1 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. 2 Open the paper feed guard. 3 Place the paper at the center of the paper support. Note: Use the indicators on th...
Page 26 - Paper and specialty media guidelines
5 Close the paper feed guard. 6 From the printer control panel, select or confirm your paper settings. Paper and specialty media guidelines Load up to Make sure that 100 sheets of plain paper 1 2 • The paper guides rest against the edges of the paper. • You load letterhead paper with the printable s...
Page 28 - Saving paper settings
Load up to Make sure that 25 sheets of photo/glossy paper • The printable or glossy side of the paper is loaded faceup.If you are not sure which side is printable, then see theinstructions that came with the paper. • The paper guides rest against the edges of the paper. • You do not touch or scratch...
Page 29 - Loading original documents on the scanner glass
Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid. Loading paper and original documents 29
Page 30 - Printing; Tips for printing; Printing basic documents; Printing a document
Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. • Do not touch the dupl...
Page 31 - Collating printed copies; Changing the print order of pages
Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copiesas groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent...
Page 32 - For Macintosh users; Printing multiple pages on one sheet
4 To change the current page order, select the Reverse page order check box. 5 Click OK to close any printer software dialogs. 6 Click OK or Print . For Macintosh users 1 With a document open, choose File > Page Setup . 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3...
Page 33 - Printing on specialty media; Printing envelopes
8 Adjust other settings as needed. 9 Click Print . Printing on specialty media Printing envelopes For Windows users 1 With a document open, click File > Print . 2 Click Properties , Preferences , Options , or Setup . 3 Navigate to: Paper/Finishing tab > Paper size list > select your envelop...
Page 34 - Printing on labels
Printing on labels Notes: • Make sure the top of the label sheet feeds into the printer first. • Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet. • Make sure the paper guide or paper guides rest against the edges of the label sheet. • Use full label...
Page 35 - Working with photos; Supported file types
Printing on custom ‑ size paper For Windows users 1 With a document open, click File > Print . 2 Click Properties , Preferences , Options , or Setup . 3 Navigate to: Paper/Finishing tab > Manage Custom Sizes > New 4 Type a name and adjust the settings as needed to create a custom size, and ...
Page 36 - Using a flash drive with the printer; Printing photos from a flash drive
Using a flash drive with the printer Make sure the flash drive contains files that are supported by the printer. For more information, see “Supported filetypes” on page 35. 1 Insert a flash drive into the USB port. FL AS H DR IVE Notes: • The flash drive uses the same port that is used for a PictBri...
Page 37 - Printing photos from a PictBridge-enabled digital camera
Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera withoutusing a computer. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the came...
Page 38 - Printing on both sides of the paper (duplexing); Printing on both sides of the paper (duplexing) automatically
Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Notes: • The automatic duplex unit supports A4 ‑ and letter ‑ size paper. It also supports plain, premium plain, ColorLok certified plain, heavy plain, and letterhead paper types. • Do not r...
Page 39 - Setting the duplex printing dry time; Using the control panel
9 From the Two ‑ Sided pop ‑ up menu, choose Long ‑ Edge binding or Short ‑ Edge binding . • For Long ‑ Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait Landscape 1 2 1 2 • For Short ‑ Edge binding, pages are bound along the sho...
Page 40 - Managing print jobs; Finding the print queue for your printer
For Macintosh users 1 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer 2 Navigate to: Open Print Queue > Printer Setup > Driver tab or Printer Setup > Installable Options 3 From the Two ‑ Sided Printing Dry Time pop ‑ up menu, choose a dry t...
Page 41 - Creating a print queue; Setting your printer as the default printer
Creating a print queue For Windows users 1 From the Printer Tasks area, click Add a Printer . 2 Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users 1 From the Print & Fax area, click + . 2 If necess...
Page 42 - Changing the default printing mode; Pausing print jobs
Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink andis recommended for printing text-only documents. If you need to change to a different print mode to print photos orother high-quality documents...
Page 43 - Resuming print jobs; Canceling print jobs
Resuming print jobs For Windows users 1 Click , or click Start and then click Run . 2 In the Start Search or Run box, type control printers . 3 Press Enter , or click OK . The printers folder opens. 4 Right ‑ click the printer, and then select Open or See what's printing . 5 Resume the print job: • ...
Page 44 - Printing from a mobile device; Supported printers
For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Choose the job you want to cancel, and then click Delete . Printing from a mobile device What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using...
Page 45 - Copying; Tips for copying
Copying Scanner glass Load the original document facedown at the placement corner. Note: The Automatic Document Feeder (ADF) is available only in select printer models. Tips for copying • Make sure you load the original document or photo facedown on the scanner glass and at the placement corner.You ...
Page 46 - Copying an ID card; Enlarging or reducing images
When you select color or black ‑ only printing, the light that corresponds to your choice comes on. 7 Press . Note: The selected copy settings are reset to the factory default after two minutes of printer inactivity. Copying an ID card 1 Load plain A4 ‑ or letter ‑ size paper. 2 From the printer con...
Page 47 - Making a copy lighter or darker; Collating copies using the printer control panel; Placing separator sheets between copies
4 Press the left or right arrow button to set the copy quality. 5 Press . Making a copy lighter or darker 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, navigate to: > Copy > O K > Darkness 4 Press the left ...
Page 48 - Copying multiple pages on one sheet; Placing an overlay message on each page; Removing the background of a copy
3 From the printer control panel, navigate to: > Copy > O K > Separator Sheets Note: Collate must be set to On for the separator sheets to be placed between copies. If Collate is set to Off, then the separator sheets are added at the end of the print job. 4 Press the left or right arrow but...
Page 49 - Making a two
4 Press the left or right arrow button to select the amount of background removal. 5 Press . Making a two-sided (duplex) copy Making a two ‑ sided (duplex) copy automatically The automatic duplex unit supports A4 ‑ and letter ‑ size paper. If you need to make two ‑ sided copies using other paper siz...
Page 50 - Canceling copy jobs
6 Select the copy mode: • Press to switch to color mode. • Press to switch to black ‑ and ‑ white mode. When you select color or black ‑ only printing, the light that corresponds to your choice comes on. 7 Press to print on one side of the paper. 8 Load the next page of the document. • If you are co...
Page 51 - Scanning; Tips for scanning
Scanning Scanner glass Load the original document facedown at the placement corner. Note: The Automatic Document Feeder (ADF) is available only in select printer models. Tips for scanning • Load the original document facedown on the scanner glass. You can load postcards, photos, small items,transpar...
Page 52 - Scanning to a network computer; Scanning to a flash drive or memory card
Scanning to a network computer 1 Load the original document faceup into the ADF or facedown on the scanner glass. 2 From the printer control panel, navigate to: > Scan > O K > Computer 3 Press the left or right arrow button to manually select the name of the destination computer, and then p...
Page 53 - Scanning photos for editing; Scanning documents for editing
Scanning photos for editing For Windows users 1 Load photo or photos facedown on the scanner glass. 2 Click or Start . 3 Click All Programs or Programs , and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan • If you want to scan a s...
Page 55 - Scanning to a PDF
5 Select Email photo , Email document , or Email PDF . Note: You can select Email document only if an OCR application is stored on your computer. Scanning starts and the scan progress dialog appears. When the scan is finished, a new e ‑ mail message is created with the scanned document automatically...
Page 56 - Scanning FAQ; How can I improve the quality of a scan?; Canceling scan jobs
3 From the list of devices, select your printer. Note: For information on finding the list of devices, check the documentation that came with the application or search for Scanning an image in the Search field of the Help menu. 4 Adjust the scan settings as needed. If applicable, click ? on the prev...
Page 57 - Setting up the printer to e-mail; Setting up the e-mail function; Creating an e
E-mailing Before you can send e-mail, you must first configure the network connection and e-mail settings of your printer. Setting up the printer to e-mail Setting up the e-mail function For Windows users 1 Click or Start . 2 Click All Programs or Programs , and then select the printer program folde...
Page 58 - Tips for e
3 Navigate to: Contacts tab > Individuals tab 4 Click to open the Address Book. Note: To add contacts, you need to import contacts from the Address Book on your Macintosh computer. If the contact is not in the Mac Address Book, then first add the contact to the address book and then import it. 5 ...
Page 60 - Networking; Installing the printer on a wireless network; Wireless network compatibility
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routersthat are Wi-Fi certified. Supported network security options The printer supports three wireles...
Page 61 - No Security; Printing a network setup page
No Security It is not recommended to use no security at all on a home wireless network. Using no security means that anyone withinrange of your wireless network can use your network resources—including Internet access— if your wireless networkis connected to the Internet. The range of your wireless ...
Page 62 - Information you will need during advanced wireless setup; Wireless Mode; Channel; Authentication; Encryption
Information you will need during advanced wireless setup The Wireless Setup Utility does not detect the wireless network SSID for you during advanced wireless setup. You mustknow the following information before configuring the wireless printer settings manually: Wireless Mode Check your wireless ne...
Page 64 - Installing the printer on other computers
Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network.However, you will need to install the printer driver on every computer that will access it. You do not need to configurethe printer again, ...
Page 65 - Special wireless installation instructions; Before you begin
Indicator light Printer status Blinking green • The printer has been configured for an Ethernet network, but it cannot establish a connection with thenetwork. • The printer is out of the range of the access point (wireless router). • The printer is trying to communicate with the access point, but th...
Page 67 - Advanced wireless setup; Creating an ad hoc wireless network; In Windows Vista or later
Advanced wireless setup Creating an ad hoc wireless network You can set up an ad hoc network if you: • Do not have an access point or wireless router. • Do not have a wireless network (but do have a wireless network adapter for your computer). • Want to set up a standalone network between the printe...
Page 68 - In Windows XP
Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under“Available networks,” indicating that the computer is configured for the ad hoc network. 4 Close the Windows Control Panel and any remaining windows. 5 Insert the installation software CD, ...
Page 69 - Adding a printer to an existing ad hoc wireless network
19 It may take a few minutes for your computer to recognize the new settings. To check the status of your network: a Right ‑ click the Wireless Network Connections icon. b Select View Available Wireless Networks . • If the network is listed but the computer is not connected, then select the ad hoc n...
Page 70 - Configuring the printer wirelessly using WPS (Windows only); Configuring Wi
For Macintosh users 1 From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double ‑ click Wireless Setup Assistant . 3 Follow the instructions on the computer screen. Configuring the printer wirelessly using WPS (Windows only) With Wi ‑ Fi Protec...
Page 71 - Using the printer wirelessly
Switching between USB, Ethernet, and wireless connections (Windows only) You can change the way you access your printer, depending on your needs. The following procedures assume that youhave configured your printer for one type of connection and that the printer drivers are installed on the computer...
Page 74 - Sharing a printer in a Windows environment
3 A second print queue will be created. Remove the wireless queue if you do not want to switch back to accessingthe printer over a wireless connection. Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is curren...
Page 75 - Sharing a printer in a Macintosh environment
2 Identify the printer: a On the computer that is attached to the printer, open the printers folder: 1 Click , or click Start and then click Run . 2 In the Start Search or Run box, type control printers . 3 Press Enter , or click OK . b Right ‑ click the name of your printer. c Click Sharing or Prin...
Page 76 - Configuring security
Configuring security Simple wireless networks require WEP keys or a WPA/WPA2 passphrase, or may not have any security at all.More ‑ advanced wireless network security can require one or more certificates and an authentication server. If the network requires a certificate and you do not have it, fill...
Page 77 - Configuring 802.1X Authentication; Networking FAQ; What is Wi
Configuring 802.1X Authentication The information you must complete is dependent on the 802.1X security mechanism you select. Some require usernames, passwords, and/or certificates. If your network contains multiple access points with different modes ofauthentication, then you can select and configu...
Page 78 - Where do I find my WEP key or WPA/WPA2 passphrase?; Where do I find my SSID?
Where do I find my WEP key or WPA/WPA2 passphrase? • Contact your system support person. – The person who set up your network usually keeps the WEP key or WPA/WPA2 passphrase. – If your wireless network was set up by your Internet Service Provider (ISP), then you might find the information in the do...
Page 79 - How do I find out what type of security my network is using?; How are home networks configured?
What is a network? A network is a collection of devices such as computers, printers, Ethernet hubs, access points, and routers connectedtogether for communication through cables or through a wireless connection. A network can be wired, wireless, ordesigned to have both wired and wireless devices. Ho...
Page 80 - Wireless network examples
There are many different ways a network can be set up. Four common examples appear below. Note: The printers in the following diagrams represent printers with internal print servers built into them so that they can communicate over a network. Wireless network examples Scenario 1: Mixed wired and wir...
Page 81 - Why do I need a USB cable?
Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet. Scenario 4: Computer connected wirelessly to a printer without Internet access • A computer is directly connected to a ...
Page 83 - How are infrastructure and ad hoc networks different?
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devic...
Page 84 - Finding the signal strength; Checking computer connectivity; Checking printer connectivity; How can I improve wireless signal strength?
Finding the signal strength The signal strength tells you how strongly the computer or printer is receiving the wireless signal from the wirelessnetwork. Poor signal quality could affect connectivity during configuration. Checking computer connectivity 1 From your computer system tray, click the wir...
Page 86 - For Macintosh users with an AirPort base station
d In the Wireless settings section, look for the SSID. e Write down the SSID. Note: Make sure you copy it exactly, including any capital letters. 2 Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page. b In the Wireless section, look for SSI...
Page 87 - What is a MAC address?; How do I find the MAC address?
Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection. The printer can be configured in the followingways: • Locally attached (connected to a computer using a USB cable) • Wireless network • Wireless network and l...
Page 88 - What is an IP address?; How do I locate IP addresses?
The MAC address of the internal print server is a series of letters and numbers. MAC: XX XX XX XX XX XX Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MACaddresses are allowed to operate on the network. This is called MAC filtering...
Page 89 - How are IP addresses assigned?
For Macintosh users 1 From the Apple menu, navigate to: About This Mac > More Info 2 From the Contents pane, choose Network . 3 If you are connected over a wireless network, then choose AirPort from the Active Services list. Locating the printer IP address • From the printer, print a network setu...
Page 91 - Maintaining the printer; Maintaining ink cartridges; Checking ink levels; Aligning the printhead
Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle everyweek if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or willtemporarily t...
Page 92 - Cleaning the printhead nozzles; Cleaning the exterior of the printer
Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improvethe quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow it toperform automatic maintenance cycl...
Page 93 - Cleaning the scanner glass; Moving the printer to another location
Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you seemarks or smudges on such parts. 1 Dampen a clean, lint ‑ free cloth with water. 2 Gently wipe clean the backing material (1) and the scanner glass (2). 2 1 Not...
Page 95 - Troubleshooting; Before you troubleshoot; Incorrect language appears on the display
Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. • Make sure the printer is turned on. • Make sure the printer is securely connected to the comput...
Page 96 - Software did not install
3 To confirm the setting, press the left or right arrow button to scroll to Yes , and then press O K . Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as aprinter option when sending a print job, then try...
Page 97 - USB
S ELECT YOUR PRINTER FROM THE P RINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document open, choose File > Print . 2 From the printer pop-up menu, choose your printer, and then click Print . If your printer does not appear in the Printer li...
Page 98 - Printer is printing blank pages; Printer is busy or does not respond
Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. R EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 13 for more information. If the cartridges do not seem to fit,...
Page 100 - Understanding printer messages; Alignment Problem; Cannot Collate Job
Understanding printer messages Alignment Problem Try any of the following: • Check the ink cartridges. 1 Open the printer, and then remove and reinstall the ink cartridges. 2 Load a plain and unmarked A4 ‑ or letter ‑ size paper. The printer will read any markings on used paper, which could cause th...
Page 101 - Ink Cartridge Error
Close Printer The printer is open. Close the printer to clear the message. Communication Error The printer cannot communicate with the requested destination. Try one or more of the following: • Make sure your printer and computer are each connected to the Internet through an Ethernet or wirelessconn...
Page 103 - Printer Memory Full; Printhead Cannot Move; Printhead Error; Remove and reinsert the printhead
Printer Memory Full Try one or more of the following: • Depending on your printer model, touch OK or press O K to clear the message, and then try printing again. • From the computer, adjust the printer settings to reduce the quality of the print job, and then try printing again. Printhead Cannot Mov...
Page 104 - Printhead Missing
3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint ‑ free cloth. 4 Reinsert the printhead, and then close the latch until it clicks into place. 1 2 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn ...
Page 105 - Printhead Unsupported
2 Insert the printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide . 3 Close the printer. • Press to clear the message. • If your printer did not come ...
Page 106 - Printhead Warning
4 Remove the unsupported printhead. 5 Insert the supported printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide . 6 Close the printer. • Visit the Lex...
Page 107 - Jams and misfeeds troubleshooting
Scanned Document Too Long The scan job exceeds the maximum number of pages. Press to clear the message and cancel the current scan job. Scanner Disabled Try one or more of the following: • Check the printer software settings or the Administration settings from the printer to enable the scanner. For ...
Page 108 - Paper jam in the printer; Check the jam clearance area
• “Paper jam in the duplex unit” on page 110 • “Paper or specialty media misfeeds” on page 111 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the jam clearance area 1 Lift the scanner unit. 2 Remove the j...
Page 109 - Paper jam in the exit tray; Paper jam in the paper support
3 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 4 Reattach the jam clearance cover until it clicks into place. 1 2 5 Close the printer. 6 Touch OK or press O K , depending on your printer model. Paper jam in the exit tray 1 Firmly...
Page 110 - Paper jam in the duplex unit
1 Remove the paper support. 2 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Reattach the paper support until it clicks into place. 4 Touch OK or press O K , depending on your printer model. Paper jam in the duplex unit Note: The parts inside ...
Page 111 - Paper or specialty media misfeeds
1 Push down the duplex latch, and then remove the duplex unit. 1 2 2 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 3 Reinsert the duplex unit until it clicks into place to clear the message. 4 If necessary, touch OK or press O K , depe...
Page 112 - Print troubleshooting; Poor quality at the edges of the page
• Check the loading instructions for your paper or specialty media. R EMOVE EACH PAGE AS IT IS PRINTED A DJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • “Poor quality at the edges of the page” on page 112 • “Streaks or lines on printed image” on page 113 • “Print speed is slow...
Page 113 - Streaks or lines on printed image
5 From the menu bar, choose File > Print . 6 From the Printer pop ‑ up menu, choose your printer. 7 From the print options pop ‑ up menu, choose Quality & Media . 8 From the Paper Type pop ‑ up menu, choose a paper type. 9 From the Print Quality pop ‑ up menu, choose Best or Photo . 10 Click ...
Page 114 - Copy and scan troubleshooting; Copier or scanner does not respond
Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: C HECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a differ...
Page 115 - Scanner unit does not close; Poor copy or scanned image quality
Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: C LEAN THE S...
Page 116 - Network troubleshooting; The Continue button is unavailable
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. R ESTART THE COMPUTER Scanning takes too long or freezes ...
Page 118 - Cannot print and there is a firewall on the computer; Wireless troubleshooting; Wireless troubleshooting checklist
4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The windowrefreshes when the Device Manager recognizes the USB connection. • If there is activity on the Device Manager but none of the previous solutions worked, then call customersupport. • If there i...
Page 124 - Resolving intermittent wireless communications issues
If the printer and computer have valid IP addresses and the network is operating correctly, then continuetroubleshooting. M AKE SURE THE WIRELESS PORT IS SELECTED Note: This solution applies to Windows users only. 1 Click , or click Start and then click Run . 2 In the Start Search or Run box, type c...
Page 126 - IP
A SSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK Most wireless networks use a DHCP server (Dynamic Host Configuration Protocol) built in to the wireless router toassign IP addresses to clients on the wireless network. DHCP addresses are assigned when they are needed, as whena new device is ...
Page 127 - Notices; Product information
Notices Product information Product name: Lexmark S310 Series Machine type: 4448 Model(s): S310 Series: 301, 30E Edition notice October 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICA...
Page 130 - Waste from Electrical and Electronic Equipment (WEEE) directive; Product disposal
Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the EuropeanUnion. We encourage the recycling of our products. If you have further questions about recycling options, visit the L...
Page 131 - Product power consumption; Power Saver
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature 15 to 32C (60 to 90F) Shi...
Page 132 - Off mode; Industry Canada compliance statement
The Power Saver Mode is automatically engaged after this product is not used for a specified period of time, called thePower Saver Timeout. Factory default Power Saver Timeout for this product (in minutes): 60 By using the configuration menus, the Power Saver Timeout can be modified between 1 minute...
Page 133 - Exposure to radio frequency radiation
Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatoryagencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons forthis device to satisfy the RF ex...
Page 134 - Notice to users in the European Union
Notice to users in the European Union This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC,1999/5/EC, and 2005/32/EC on the approximation and harmonization of the laws of the Member States relating toelectromagnetic compatibility, safety of ...
Page 135 - Statement of Limited Warranty
Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ ΕΚ . English Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with theessential...
Page 136 - Limited warranty; Limited warranty service
Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased ...
Page 137 - Additional rights
Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of printsproduced by any product. Warranty service does not include repair of failures caused by: —Modification or unauthorized attachments —Accidents, misuse, abus...
Page 138 - Index; Numerics
Index Numerics 802.1X authentication 77 A ad hoc SSID 67WEP 67 ad hoc network 83ad hoc wireless network adding a printer 69creating using Macintosh 67creating using Windows 67 additional computers installing wireless printer 64 advanced wireless setup 62AliceBox 65aligning the printhead 91Alignment ...