Lexmark Pro915 - Manual

What are you looking for? Find it here Telephone support In the US, call us at: 1 ‑ 800 ‑ 395 ‑ 4039 Monday–Friday (8:00 AM–11:00 PM ET), Saturdayand Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation foryour region or country can be found on the Support Website ( http://s...

Ordering and replacing supplies Ordering ink cartridges Lexmark Pro910 Series except Pro919 Item Return Program Cartridge 1 Regular cartridge 2 Black cartridge 150 Not available High ‑ yield black cartridge 150XL, 155XL 150XLA Yellow color cartridge 150 Not available High ‑ yield yellow color cartri...

• When storing new ink cartridges, make sure they are unopened and placed on their flat side. • Remove ink cartridges from their packaging only upon installation. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior prin...

If your ink cartridge comes with a twist cap, then remove the cap. 2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place. Notes: • Insert the color cartridges first, and then the black cartridge. • Insert the new ink cartridges immediately after...

Paper Paper size Lexmark Photo Paper • Letter • A4 • 4 x 6 in. • L Lexmark PerfectFinish Photo Paper • Letter • A4 • 4 x 6 in. • L Notes: • Availability may vary by country or region. • For best results when printing photos or other high-quality images, use Lexmark Photo Paper or LexmarkPerfectFinis...

Using the printer control panel buttons and menus Using the printer control panel Note: The icons appear when they are selectable on the current screen. If an icon does not appear, then the function is not available. 1 2 3 4 5 6 7 Use To 1 Power • Turn the printer on and off. • Switch to Sleep mode....

Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the home screen. Use the homescreen selections to initiate an action, such as copying or faxing, or to change the printer settings. Note: Some functions are available only in select prin...

Use To 7 Setup icon Access the setup menu and change printer settings. 8 Eco ‑ Mode icon Activate Eco ‑ Mode to select the following options: • Change to Sleep mode after the printer is left idle for 10 minutes. • Set screen brightness to low. 9 Wi ‑ Fi indicator or Ethernet indicator Check the netw...

Use To 5 Scroll bar Scroll up and down the menu list. 6 Down arrow Scroll down. Tips: • Use your fingers to navigate the screen. The touch screen does not work if you use other tools or devices to navigate. • Drag the scroll bar or touch the arrows until the menu or setting that you want appears on ...

Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • Microsoft Windows 7 (SP1) • Microsoft Windows Server 2008 (R2 SP1) • Microsoft Windows Server 2008 (SP1) • Microsoft Windows Server 2003 (SP2) • Microsof...

If you did not install these additional programs during initial installation, then reinsert the installation software CD, runthe installation software, and then click Advanced Options > Install Additional Software . Printer software Use the To Lexmark TM Printer Home (referred to as Printer Home)...

Use the To Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job,such as the following: • Select the number of copies to print. • Print two ‑ sided copies. • Select the pap...

• To take advantage of the full features of your printer, select the custom install option during installation, andthen select all packages listed. Accessing Web links Web links are links to predefined Web pages that are saved in the printer folder. 1 From the Finder, navigate to: Applications > ...

Updating the printer software For Windows users 1 Click or Start . 2 Click All Programs or Programs , and then select the printer program folder from the list. 3 Select your printer, and then click Product Update . 4 Follow the instructions on the computer screen. For Macintosh users 1 From the Find...

3 Double ‑ click Uninstaller . 4 Follow the instructions on the computer screen. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open softw...

Loading paper and original documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. • The paper does not buckle when you adjust the paper guides to ...

6 Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. 7 Flip up the paper stop to catch the paper as it exits. 1 2 Note: If you loaded A4 ‑ or legal ‑ size paper, then extend the paper stop. 1 2...

7 Flip up the paper stop to catch the envelopes or photos as they exit. 1 2 Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading various paper types Load up to Make sure 150 sheets of plain paper • The paper is designed for use with inkjet pr...

Loading original documents into the ADF You can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4 ‑ , letter ‑ , or legal ‑ size paper into the ADF. 1 Adjust the paper guide on the ADF tray to the width of the original document. 2 Load the o...

Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. • Do not touch the dupl...

Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copiesas groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent...

4 To change the current page order, select the Reverse page order check box. 5 Click OK to close any printer software dialogs. 6 Click OK or Print . For Macintosh users 1 With a document open, choose File > Page Setup . 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3...

8 Adjust other settings as needed. 9 Click Print . Printing documents from a memory card or flash drive To enable the File Print function, the memory card or flash drive must contain document files that are supported bythe printer. For more information, see “Supported memory cards and file types” on...

6 From the Printer pop ‑ up menu, choose your printer. 7 Click Print . Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the application. Printing on labels Notes: • Make sure the top of the label sheet feeds into the printer first. • Make sure t...

Working with photos Using a memory card or flash drive with the printer Insert a memory card into the card slot or a flash drive into the USB port Inserting a memory card Inserting a flash drive SD/MS-Duo/MMC Notes: • Insert the card with the brand name label facing up. • Make sure any arrows on the...

Supported memory cards and file types Memory card File type • Secure Digital (SD) • Secure Digital High Capacity (SDHC) • Micro Secure Digital (with adapter) (Micro SD) • Mini Secure Digital (with adapter) (Mini SD) • MultiMedia Card (MMC) • Reduced Size MultiMedia Card (with adapter) (RS ‑ MMC) • M...

Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera withoutusing a computer. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the came...

Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Notes: • The automatic duplex unit supports A4 ‑ and letter ‑ size paper. It also supports plain, premium plain, ColorLok certified plain, heavy plain, and letterhead paper types. • Do not r...

9 From the Two ‑ Sided pop ‑ up menu, choose Long ‑ Edge binding or Short ‑ Edge binding . • For Long ‑ Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait Landscape 1 2 1 2 • For Short ‑ Edge binding, pages are bound along the sho...

For Macintosh users 1 From the Apple menu, navigate to: System Preferences > Print & Fax > select your printer 2 Navigate to: Open Print Queue > Printer Setup > Driver tab or Printer Setup > Installable Options 3 From the Two ‑ Sided Printing Dry Time pop ‑ up menu, choose a dry t...

Creating a print queue For Windows users 1 From the Printer Tasks area, click Add a Printer . 2 Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users 1 From the Print & Fax area, click + . 2 If necess...

Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink andis recommended for printing text-only documents. If you need to change to a different print mode to print photos orother high-quality documents...

Resuming print jobs For Windows users 1 Click , or click Start and then click Run . 2 In the Start Search or Run box, type control printers . 3 Press Enter , or click OK . The printers folder opens. 4 Right ‑ click the printer, and then select Open or See what's printing . 5 Resume the print job: • ...

For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Choose the job you want to cancel, and then click Delete . Printing from a mobile device What is LexPrint? LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using...

Copying ADF Scanner glass Use the ADF for multiple ‑ page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load originaldocuments or photos on the scanner glass. Use the scanner glass for single pages, small items (suchas postcards ...

Collating copies using the printer control panel When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copiesas groups of pages (not collated). Collated Not collated 1 Load the original document. 2 From the home screen, touch Copy > Mor...

Placing an overlay message on each page 1 Load the original document. 2 From the home screen, touch Copy > More Options > Overlay . 3 Select an overlay setting, and then touch Accept . Note: If you select Custom Text, then you will be prompted to specify a custom overlay. The text can be up to...

Making a duplex copy manually 1 Load the original document. 2 From the home screen, touch Copy . 3 Set the copy options you want. If necessary, touch Accept each time you make a selection. 4 Press to print on one side of the paper. 5 Load the next page of the document: • If you are copying a one ‑ s...

Scanning ADF Scanner glass Use the ADF for multiple ‑ page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load originaldocuments or photos on the scanner glass. Use the scanner glass for single pages, small items (suchas postcards...

Scanning photos for editing For Windows users 1 Load photo or photos facedown on the scanner glass. 2 Click or Start . 3 Click All Programs or Programs , and then select the printer program folder from the list. 4 Navigate to: Printer Home > select your printer > Scan • If you want to scan a s...

Scanning documents for editing An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned.In order for this to work, you must have an OCR application stored on a local or network computer and you must beable to select it from the list of app...

Scanning directly to e ‑ mail using the printer software Make sure you have set up your e ‑ mail settings before proceeding. For more information, see the section on e ‑ mailing in the User’s Guide . For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass. ...

4 Navigate to: Printer Home > select your printer > Scan > PDF Scanning starts and the scan progress dialog appears. 5 Save the document as a PDF. For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 From the Applications folder in the Find...

Why am I being asked for a PIN? PINs are a security measure used to restrict the scanned information from going into certain locations, or to keep whatis being scanned from being seen or used by others. You may be prompted to enter a PIN if the network computer youare scanning to requires one. To le...

E-mailing You can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can eitherscan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memorydevice to an e-mail. Before you can send e-mail using the p...

• Password —Enter your e ‑ mail account password. • Domain —Enter your e ‑ mail account domain. Note: This setting appears only when Authentication is set to NTLM. For more information, contact your e- mail provider or your system support person. 3 To check if the SMTP server settings are correct, t...

Sending e-mail ADF Scanner glass Use the ADF for multiple ‑ page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load originaldocuments or photos on the scanner glass. Use the scanner glass for single pages, small items (suchas pos...

Scanning a document or photo to e-mail 1 Load an original document or photo. 2 Touch Scan > E ‑ mail . 3 Select the output file type you want to create. 4 Touch an option to enter or select the recipients: • Enter E ‑ mail Address —Enter the e ‑ mail address manually. • Address Book —Touch Sort b...

Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ-11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the publicswitched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a...

Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack EXT LINE PHONE LINE To connect: 1 Connect the cable from the wall jack to the port of the printer. 2 Remove the protective plug from the port of the printer, and then connect the answering machin...

3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove the protective plug from the port of the printer and then connect the telephone to the port. Scenario 3: VoIP telephone service To connect: ...

Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of ...

EXT LINE To connect: Connect the cable from the wall jack to the port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Faxing 80

Connect the printer to any of the N ports. PHONE LINE N F N EXT LINE To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ ‑ 11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answeri...

Setting the fax footer 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Footer 2 Touch ON > Accept . Configuring the fax settings You can configure the fax settings through the printer control panel or the fax software. If you configure the fax settingsin th...

From here You can Dialing and Sending • Set your fax name and fax number. • Adjust the dialing volume. • Set the dial method, redial time, number of redial attempts,dialing prefix, and fax sending speed. • Convert sent faxes into modes that receiving fax machinesrecognize. Otherwise, such faxes are ...

Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software.If you create a contact list in the printer control panel, then the fax software automatically saves those contacts asPhonebook entries. Likewise, when you ...

6 Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone bo...

Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you heara dial tone. • Make sure the paper exit tray is fully extended and the tray extension is flipped out. • Depending on your printer model, use the ADF when scann...

4 Enter the recipient fax number or numbers in the “Fax number(s)” field. You can enter fax numbers manually or by using the Phone Book feature. 5 If necessary, enter a prefix in the Dialing Prefix dialog. 6 Select the appropriate paper size and page orientation. 7 Select Include Cover Page with Fax...

Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer topick up calls two rings after the answering machine. For example, if the answering machine picks up calls after fourrings, then set the printer to pick up after six rings. This...

For Macintosh users a From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. b Double-click Printer Settings , and then configure the fax settings. What is a splitter and what type of splitter should I use? If there are limited wall jacks in your hom...

How many rings should I set? If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of ringsthan the answering machine. For example, if the answering machine picks up calls after four rings, then set the printerto pick up after six rings. T...

How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connectedproperly to your telephone network. If you set the printer to receive faxes manually, then make sure that you set theringer volume ...

Quality Black resolution Color resolution Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 (half ‑ toned) 200 x 200 1 From the home screen, navigate to: Fax > More Options > Quality 2 Select a resolution, and then touch Accept . How do I send a fax at a scheduled time? 1 From the home screen,...

How do I view the fax history of the printer? You can view the fax history of the printer on the display. You can also print reports of sent or received faxes, or both. From the printer control panel, navigate to: > Fax Setup > Fax Reports > History on Screen How do I print a fax on both si...

Blocking faxes from unidentified senders From the home screen, navigate to: > Fax Setup > Fax Blocking > Block No ID > On > Accept Can I retrieve failed faxes? The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runsout o...

Networking Installing the printer on a wireless network Wireless network compatibility Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatiblewith IEEE 802.11 b/g/n routers that are Wi-Fi certified. Note: If your printer has an IEEE 8...

A valid WEP key has: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on akeyboard. No Security It is not recommended to use no security at all on a ho...

If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or t...

Encryption Check the encryption method used on your network. Note: Some authentication types may be available only in select printer models or operating systems. Authentication type Encryption method Open Mode • None • WEP Shared Mode WEP WPA Personal TKIP WPA2 ‑ Personal • TKIP • AES WPA2 ‑ Enterpr...

3 Double-click the software installer package, and then follow the instructions on the computer screen. Note: Select Wireless connection when prompted to select a connection type. Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wireles...

Determining the printer status using the network indicators Scan Smart Solutions Fax Memory Device Copy Notes: – Some features may be available only in select models. – To find out if your printer has Ethernet or wireless capability, or both, refer to the documentation that camewith your printer or ...

Indicator Printer status or Wi ‑ Fi indicator light is off • The printer has not been configured for a wireless network and thereforecannot connect to a wireless network. • The printer is configured for an ad hoc connection, but it is not currentlycommunicating with another ad hoc device. ! or Wi ‑ ...

Advanced wireless setup Adding a printer to an existing ad hoc wireless network Before you begin, make sure: • Your wireless network adapter is properly attached to your computer and is working. • The ad hoc wireless network that the printer will connect to is available. For more information on crea...

Configuring Wi ‑ Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi ‑ Fi Protected Setup (WPS) certified. For more information, see the User’s Guide . If your printer or device has not yet been configured for wireless connection and you want to configure it using W...

EAP ‑ TLS • RADIUS user name • CA certificate • Signed certificate EAP ‑ TTLS • Appropriate inner authentication • RADIUS user name • RADIUS password • CA certificate Configuring 802.1X Authentication The information to complete is dependent on the 802.1X security mechanism you select. Some require ...

• The hostname of the printer • Any security information required for authentication to the network Note: Make sure you have an Ethernet cable to connect the printer to the network, and an available port, either on a networking device or a wall jack, that physically connects the printer to the netwo...

Using the printer wirelessly Select the connection type that describes how you currently access your printer: If the printer is currently set up locally (using USB connection) 1 Click or Start . 2 Click All Programs or Programs , and then select the printer program folder from the list. 3 Select you...

Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. 2 Wait one minute for the Etherne...

Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer: If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. 2 Wait a minute for the Ethernet ne...

2 Identify the printer: a On the computer that is attached to the printer, open the printers folder: 1 Click , or click Start and then click Run . 2 In the Start Search or Run box, type control printers . 3 Press Enter , or click OK . b Right ‑ click the name of your printer. c Click Sharing or Prin...

Networking FAQ What is Wi ‑ Fi Protected Setup? Wi ‑ Fi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless home network and enable network security without requiring prior knowledge of Wi ‑ Fi technology. It is no longer necessary to configure the netw...

What is an SSID? A Service Set Identifier (SSID) is the name that identifies a wireless network. All devices on the network must know the SSID of the wireless network, or they will not be able to communicate with each other. Usually, the wireless networkbroadcasts the SSID to allow wireless devices ...

– ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA/WPA2preshared key/passphrase are case ‑ sensitive. • View the security settings on the access point. 1 Open a Web browser. Type the IP address of the access point in the address field, and then press ...

What is a USB cable? A Universal Serial Bus (USB) cable is primarily used to connect a USB device to a host. Common hosts include computers and video game consoles. Through the USB port and cable, it is possible to connect computer peripherals such as mousedevices, keyboards, digital cameras, printe...

2 Firmly plug the square end of the USB cable into the back of the printer. LINE EXT LINE EXT 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless network...

Infrastructure Ad hoc Requirements for all devices Unique IP address for each device Yes Yes Mode set to Infrastructure mode Ad hoc mode Same SSID Yes, including the access point Yes Same channel Yes, including the access point Yes We recommend setting up a network in infrastructure mode using the i...

How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal istoo weak, too distorted, or blocked by an object, then it cannot carry information between the access point (wirelessrouter) and the print...

What is a MAC address? A Media Access Control (MAC) address is a 48 ‑ bit identifier associated with the hardware of network equipment. The MAC address may also be called the physical address because it is connected to the hardware of a device instead of itssoftware. The MAC address is displayed as ...

Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MACaddresses are allowed to operate on the network. This is called MAC filtering . If MAC filtering is enabled in your access point and you want to add a printer to your network, then ...

Locating the printer IP address • From the printer, print a network setup page. In the TCP/IP section, look for Address . • View the printer settings. 1 From the printer control panel, navigate to: > Network Setup > TCP/IP > IPv4 2 Look for IP Address . How are IP addresses assigned? An IP ...

Using SmartSolutions What are SmartSolutions? SmartSolutions are solutions that you can create, customize, and download from the SmartSolutions Web site( http://smartsolutions.lexmark.com ) to your printer. You can create one-touch custom solutions to streamline repetitive copying, scanning, and pri...

For Macintosh users From the Finder desktop, double-click the printer program folder. b Click Visit Lexmark SmartSolutions . Using a Web browser a Open a Web browser. b Type smartsolutions.lexmark.com in the address bar, and then press Enter . 2 From the SmartSolutions Web site, log in or create an ...

Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle if it isplugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarilyturn on if i...

Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improvethe quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow yourdevice to perform automatic mainten...

Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you seemarks or smudges on such parts. 1 Dampen a clean, lint ‑ free cloth with water. 2 Gently wipe clean the scanner glass and other related parts. 1 2 3 4 1 Backin...

Moving the printer to another location When moving the printer and optional tray to another location, follow these precautions: • Make sure the printer is turned off. • Any cart used to move the printer must have a surface able to support the full footprint of the printer and thedimensions of the op...

Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. • Make sure the printer is turned on. • Make sure the printer is securely connected to the comput...

Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: C HANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to: > Device Setup > Language 2 Select a language, and then touch Accep...

Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: M AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on, and then open the printer. 2 Make sure the cartridges are ins...

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. R EMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is pri...

3 Press Enter , or click OK . The Device Manager opens. 4 Click the plus sign ( + ) beside Universal Serial Bus controllers. If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. For more information, see the computer documentation. R EMOVE AND REINSTALL THE PRINTER SOFTW...

Change [Paper Source] to [Size] [Type] Paper Try one or more of the following: • Select the paper tray with the correct paper size or type. • Touch Paper Loaded, Continue to continue printing after loading the correct paper size and paper type in the default paper tray. • Press to cancel the current...

Duplex Unit Missing Try one or more of the following: • Make sure the duplex unit is properly installed at the back of the printer to clear the message. LINE EXT • Cancel the current job. E ‑ mail Server Not Specified Try one or more of the following: • Touch Continue to return to the previous menu....

Paper Tray [x] Removed Insert the specified paper tray into the printer, or touch OK . Printer Memory Full Touch OK or press to clear the message, depending on your printer model. Note: This deletes the print job from the printer memory. Printhead Cannot Move Try one or more of the following: • Touc...

3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint ‑ free cloth. 4 Reinsert the printhead, and then close the latch until it clicks into place. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off ...

2 Insert the printhead, and then close the latch until it clicks into place. 1 2 Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide . 3 Close the printer. • Touch or to clear the message. • If your printer did no...

4 Remove the unsupported printhead. 5 Insert the supported printhead, and then close the latch until it clicks into place. 1 2 Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide . 6 Close the printer. • Visit the...

• Touch OK to clear the message. Standard Network Software Error Try one or more of the following: • Touch Continue to clear the message. • Turn the printer off and then back on to reset the printer. Unable to Retrieve the Solution Try one or more of the following: • Make sure your printer and compu...

Check the jam clearance area 1 Lift the scanner unit. 2 Remove the jam clearance cover. 1 2 3 Notes: • Squeeze the snap to lift the jam clearance cover. • Make sure that the printhead is moved to the side and away from the jammed paper. 3 Firmly grasp the paper on both sides, and then gently pull it...

4 Reattach the jam clearance cover until it clicks into place. 1 2 5 Close the printer. 6 Touch OK or press , depending on your printer model. Check the paper tray Notes: • For select models that support a second tray, make sure you also check the second tray. • If the paper tray was removed, then m...

3 Insert the tray. 4 Touch OK or press , depending on your printer model. Paper jam in the exit tray 1 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Touch OK or press , depending on your printer model. Paper jam in the duplex unit Note: The p...

2 Firmly grasp the paper, and then gently pull it out. LINE EXT Note: Make sure all paper fragments are removed. 3 Reinsert the duplex unit. LINE EXT 4 Touch OK or press , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avo...

2 Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Scenario 2 Note: Make sure all paper fragments are removed. 3 Close the ADF cover. 4 Touch OK or press , depending on your printer model. Check under the ADF tray 1 Remove the ADF tray. 3 Troubleshooting 151

2 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Reattach the ADF tray until it snaps into place. 4 Touch OK or press , depending on your printer model. Paper or specialty media misfeeds These are possible solutions if paper or s...

Print troubleshooting • “Poor quality at the edges of the page” on page 153 • “Streaks or lines on printed image” on page 154 • “Print speed is slow” on page 154 • “Computer slows down when printing” on page 155 Poor quality at the edges of the page If the "Before you troubleshoot" checklist...

9 From the Print Quality pop ‑ up menu, choose Best or Photo . 10 Click Print . Streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: C HECK THE INK LEVELS Replace low or empty ink cartridges. S ELECT A...

Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: C HECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer is connected to the printer through a USB cable, then try using a differ...

Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: C LEAN THE S...

3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with . Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. R ESTART THE COMPUTER Scanning takes too long or freezes ...

M AKE SURE TO ENTER A VALID RECIPIENT E ‑ MAIL ADDRESS M AKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e ‑ mail to bounce back to your inbox. Cannot attach files S ELECT A SUPPORTED FILE TYPE (JPEG OR PDF) M AKE SURE THE FILE SIZE IS NOT TOO LARGE Fax troubleshooting Note: The fax function ...

Check the cable connections for the following hardware, if applicable: Power supply Answering machine Cable modem Splitter Telephone VoIP adapter DSL filter RJ ‑ 11 adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. • If the...

M AKE SURE THAT THE D IAL P REFIX SETTING IS CORRECT The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number ortelephone number. If the printer is in an office setting or in a private branch exchange, then this can be a specificnumber that you n...

M AKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when afax comes in so that the printer can receive it. 1 From the home screen, navigate to: > Fax Setup > Ringing and Answering &g...

Error Message: What it indicates: Possible solutions: No Answer Auto Answer may have been turned offon the receiving fax machine. • Verify the number, and then resendthe fax. • Set the printer to redial. Note: Depending on your country or region, there may be a limit onthe number of redial attempts,...

Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the access point (wireless router) are all plugged in and turned on. • The wireless network is working properly. Try accessing...

R UN THE INSTALLER AGAIN 1 Close the installer. 2 Remove the CD, and then restart the computer. 3 Insert the CD, and then run the installer again. M AKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT Open the Device Manager to check if it has activity whenever a USB device is...

If you want to connect only to a VPN, then the documents you want to print will not be printed until you have endedthe VPN session. If you want to continue printing while connected to a VPN, then connect the printer to the computerusing a USB cable. For more information, see the User’s Guide . Wirel...

5 Click the Ports tab. 6 Locate the selected port. The selected port has a check beside it in the Port column. 7 If the Description column of the selected port indicates that it is a USB port, then scroll through the list and selectthe port with Printer Port in the Description column. Check the prin...

Notices Product information Product name: Lexmark Pro910 Series Machine type: 4449 Model(s): 901, 90E, 91E Edition notice December 2011 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION ...

Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the EuropeanUnion. We encourage the recycling of our products. If you have further questions about recycling options, visit the L...

ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to complywith Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature 15 to 32°C (60 to 90°F) S...

By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 240 minutes. Settingthe Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product.Setting the Sleep Mode Timeout to a high value maintains a fast respon...

provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See yoursetup documentation for more information. The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephoneline. Excessive RENs on...

Telephone companies report that electrical surges, typically lightning transients, are very destructive to customerterminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It isrecommended that the customer install an appropriate AC surge arrestor in ...

Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conformeaux spécifications techniques d'Industry Canada. Notice to users in the European Union This product is in conformity with the protection requirements of EC Council directives 2004/108/EC...

Statement of Limited Warranty Lexmark Pro910 Series Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product. This limited warranty applies ...

Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of printsproduced by any product. Warranty service does not include repair of failures caused by: —Modification or unauthorized attachments —Accidents, misuse, abus...

LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT PLEASE READ CAREFULLY BEFORE USING THIS PRODUCT: BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALLTHE TERMS AND CONDITIONS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT. IF YOU DO NOTAGREE WITH THE TERMS OF THIS SOFTWARE LIMITED WAR...

9 ADDITIONAL SOFTWARE . This License Agreement applies to updates or supplements to the original Software Program provided by Lexmark unless Lexmark provides other terms along with the update or supplement. 10 TERM . This License Agreement is effective unless terminated or rejected. You may reject o...

2 This product is based on Microsoft Print Schema technology. You may find the terms and conditions upon whichMicrosoft is licensing such intellectual property at http://go.microsoft.com/fwlink/?LinkId=83288 . ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or Reader® technology ...

Index Numerics 2 ‑ sided, fax setting 82 802.1X authentication 105 A ad hoc network 117ad hoc wireless network adding a printer 103 additional computers installing wireless printer 99 Address Book setting up 84 Address Book, e ‑ mail setting up 67 Address Book, fax setting 82 ADF output tray locatio...