Lexmark 28CT500 - Manual

1 Right side 304.8 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 76.2 (3 in.) 4 Rear 101.6 mm (4 in.) 5 Top 291.7 mm (11.5 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer bas...

Basic models 1 Printer control panel 2 Automatic document feeder (ADF) 3 Standard bin 4 Top door latch 5 Right side cover 6 Standard 250-sheet tray (Tray 1) 7 Manual feeder 8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Understanding the basic functions of the scanner • M...

Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one side of the page. Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photo...

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...

Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any ot...

6 Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical out...

Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...

4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the ...

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any other devices attached to the pri...

3 Align the printer with the 650 ‑ sheet duo tray, and then lower the printer into place. 4 Install the dust cover. Note: When the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more inf...

Use the To 1 USB printer port Connect the printer to a computer. 2 Ethernet port Connect the printer to an Ethernet network. 3 USB wireless port Attach an optional wireless network adapter. 4 Security lock port Lock the system controller board. 5 Printer power cord socket Connect the printer to a pr...

In Windows 8 From the Search charm, type run , and then navigate to: Run > type control printers > OK In Windows 7 or earlier a Click , or click Start and then click Run . b Type control printers . c Press Enter , or click OK . 2 Select the printer you want to update, and then do either of the...

You will need an Ethernet cable to connect the printer to the network and an available port where the printer canphysically connect to the network. Use a new network cable when possible to avoid potential problems caused by adamaged cable. Preparing to set up the printer on a wireless network Notes:...

Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see theinstruction sheet that came with the wireless network adapter. • An Ethernet cable is disconnected f...

Using the Personal Identification Number (PIN) method 1 From the printer control panel, navigate to: > Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wireless Connection Setup > > Wi ‑ Fi Protected Setup > > Start PIN Me...

Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set upcorrectly by printing the following: • Menu settings page —Use this page to verify that all printer options are installed correctly. If an option you installed ...

Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 157 and “Storing paper” on page 45 . Setting the paper size and type 1 From the printer control panel, navigate to: > Settings > &...

6 Load the paper stack with the recommended printable side faceup. 7 Place the paper guides securely against the edges of the paper. 8 Insert the tray. 9 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded inthe tray. Note: Mixing paper sizes...

1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left. Loading paper and specialty media 34

• Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. • Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely ...

Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by peri...

Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names 2 Type a name for the paper type, and then press . Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP a...

Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print a test page on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stacks t...

Source Printing Printable side Paper orientation Manual feeder Two ‑ sided Faceup Load the sheetwith the bottomedge entering theprinter first. Multipurpose feeder One ‑ sided Facedown Load the sheetwith the top edgeentering theprinter first. Multipurpose feeder Two ‑ sided Faceup Load the sheetwith ...

Tips on using card stock Card stock is heavy, single ‑ ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. • From the printer control panel, set the paper size, type, texture, and weight in the Paper men...

Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes thatcan degrade its performance. Store paper in...

• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: • Us...

• Store individual packages on a flat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapperhelp keep the paper clean, dry, and flat. Supported paper sizes, types, and w...

Paper size anddimension Standard 250 ‑ sheet tray Manual feeder 650 ‑ sheet duo tray ADF Scanner glass Duplex mode 550 ‑ sheet tray Multipurpose feeder DL Envelope 110 x 220 mm(4.3 x 8.7 in.) X X 1 X X X C5 Envelope 162 x 229 mm(6.4 x 9 in.) X X 1 X X X B5 Envelope 176 x 250 mm(6.9 x 9.8 in.) X X 1 ...

Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print . b Click Properties , Preferences , Options , or Setup . ...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Prin...

Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile . Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the pri...

Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users 1 With a document open, click File > Print . 2 Click Properties , Prefe...

3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that userare deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time, all ofthe jobs for that user are deleted. 4 Cli...

Copying Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one-side of the page. Use the scanner glass for single-page documents, book pages, small items(such as postcards or photos), transparencies, photo paper, or thin media(such ...

• The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the printer control panel, use the keypad to enter the number of copies, and then press . Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper le...

4 Navigate to: Copy to > > select the tray containing the transparencies > > select the number of copies or enter a number on the keypad > 5 If there are no trays that contain transparencies, then do the following: a Navigate to: Copy to > > Manual Feeder > > select the si...

Customizing copy settings Copying to a different size 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray...

5 If there are no trays that contain the paper size and type you want to use, then do the following: a Navigate to: Copy to > > Manual Feeder > > select the paper size > > select the paper type > b Load the size and type of paper into the multipurpose feeder, and then press . No...

3 From the printer control panel, navigate to: > Copy > > Darkness > adjust the darkness setting > select the number of copies or enter a number on the keypad > Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to s...

6 Select the number of copies or enter a number on the keypad, and then press . Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page , and then press . 7 Press the left or right arrow button to scroll to ...

3 From the printer control panel, navigate to: > Copy > > Separator Sheets 4 Select Between Copies , Between Jobs , Between Pages , or Off . 5 Select the number of copies or enter a number on the keypad, and then press . Note: If you want to copy another document, then place it on the scann...

Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...

E-mailing Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one-side of the page. Use the scanner glass for single-page documents, book pages, small items(such as postcards or photos), transparencies, photo paper, or thin media(suc...

• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > E-mail/FTP Settings > E-mail Settings . 3 Enter the appropriate information, and then click Submit . Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ...

Scanning Scanning to an FTP address Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one side of the page. Use the scanner glass for single-page documents, book pages, small items(such as postcards or photos), transparencies, phot...

3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. 4 Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. 5 Click Add . Scanning to an...

Scanning to a computer Automatic document feeder (ADF) Scanner glass AB C Use the ADF for multiple ‑ page documents. Note: The ADF scans only one-side of the page. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such as ma...

Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Cyan CartridgeMagenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Bottle Imaging Kit Maintenance Kit Default SourcePaper Size/Type Substitute Size Paper Texture Paper Weight Paper Loading Custom Type...

Supplies menu Use To Cyan Cartridge View the status of the toner cartridges, which can be any ofthe following: Early WarningLowInvalidNear End of LifeReplaceMissingDefectiveOKUnsupported Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Bottle Near FullReplaceMissingOK View the status o...

Substitute Size menu Use To Substitute Size OffStatement/A5Letter/A4All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions areallowed. • Off indicates that no size substitutions are al...

Use To Envelope Texture SmoothNormalRough Specify the relative texture of the envelopes loaded. Note: Normal is the factory default setting. Letterhead Texture SmoothNormalRough Specify the relative texture of the letterhead loaded. Note: Normal is the factory default setting. Preprinted Texture Smo...

Use To Heavy Weight Heavy Specify that the relative weight of the paper loaded is heavy. Rough/Cotton Weight LightNormalHeavy Specify the relative weight of the rough or cotton paper loaded. Note: Normal is the factory default setting. Custom [x] Weight LightNormalHeavy Specify the relative weight o...

Use To Heavy Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only ...

Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size NameWidthHeightOrientation2 scans per side OffOn Specify a custom scan size name, size, and page orientation. Notes: • 8.5 inches is the U.S. factory default setting for Width. 216 mm is theinternational factory default setting for Width. ...

Reports menu Reports menu Use To Menu Settings Page Print a report on the current printer menu settings. The report also containsinformation about the status of the supplies and a list of hardware options thatare successfully installed. Device Statistics Print a report containing printer statistics,...

Use To Standard Network Setup ORNetwork [x] Setup ReportsNetwork CardTCP/IPIPv6WirelessAppleTalk Display and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network. Reports menu To access the menu, navigate to either of the followin...

Use To Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS YesNo View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to any of the followi...

Use To Wi ‑ Fi Protected Setup Start Push Button MethodStart PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wirelessnetwork when buttons on both the printer and the access point(wireless router) are pressed within a gi...

Use To Set Zone [list of zones available on the network] Provide a list of AppleTalk zones available on the network. Note: The default zone for the network is the factory default setting. Standard USB menu Use To PCL SmartSwitch OnOff Set the printer to automatically switch to PCL emulation when a p...

Use To Mac Binary PS OnOffAuto Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. ENA Address yyy.yyy.yyy.yyy Set the network address i...

Use To Device ‑ Initiated E ‑ mail NoneUse Device SMTP Credentials Specify what credentials will be used when communicating to the SMTPserver. Notes: • None is the factory default setting for Device ‑ Initiated E ‑ mail. • Device Userid and Device Password are used to log in to the SMTPserver when U...

Security Audit Log menu Use To Export Log Let an authorized user export the security audit log. Note: The log can be downloaded from the Embedded Web Server and saved on a computer. Delete Log YesNo Specify whether audit logs are deleted. Note: Yes is the factory default setting. Configure Log Enabl...

Settings menu General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortuguesSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text appearing on the display. Note: Not all langua...

Use To Press and Hold Sleep Button Do NothingSleepHibernate Determine how the printer, while in idle state, reacts to a long pressof the Sleep button. Note: Do Nothing is the factory default setting. Factory Defaults Do Not RestoreRestore Now Use the printer factory default settings. Notes: • Do Not...

Use To Sharpness 1–5 Adjust the amount of sharpness of a copy. Note: 3 is the factory default setting. Temperature ‑ 4 to 4 Enable the user to specify “warm” or “cool” outputs. Note: "Cool” values generate a bluer output than the default, while “warm” values generate a redder output than the def...

Use To Color Dropout Color Dropout NoneRedGreenBlue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop and to adjust the dropout setting for each color threshold. Notes: • None is the factory default setting for Color Dropout. • 128 is ...

Print Settings Setup menu Use To Printer Language PCL EmulationPS Emulation Set the default printer language. Notes: • PS Emulation is the factory default setting. PS Emulation usesa PS interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing printjobs. • Setting ...

Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two ‑ sided printing from the printer software. For Windows users: Click File > Print , and ...

Use To Paper Saver Off2 ‑ Up 3 ‑ Up 4 ‑ Up 6 ‑ Up 9 ‑ Up 12 ‑ Up 16 ‑ Up Print multiple pages on a single sheet of paper. Notes: • Off is the factory default setting. • When the number of pages per sheet is selected, each page is scaled so thatthe number of pages you want can be displayed on the she...

Use To Spot Color Replacement Assign specific CMYK values to named spot colors. Note: This menu is available only in the Embedded Web Server. Color Adjust Initiate a recalibration of color conversion tables and allow the printer to makeadjustments for color variations in output. Notes: • Adjusting c...

PostScript menu Use To Print PS Error OnOff Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode OnOff Allow users to disable the SysStart file. Note: Off is the factory default setting. Image Smoothing OnOff Enhance the contrast and sharpness ...

HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...

Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...

Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...

Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type ...

Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There is a short delay before thefirst page is printed. • The alarm control and cartridge alarm sounds areturned off. • The printer ignores the Adva...

Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state. Note: This feature is available only in network printers or printers connected to print servers. 1 Open a Web browser, and then type the printer IP address in t...

When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle thebox. Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it botheasy and fre...

Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers inthe location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can ...

Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffereddata, simply turn off the printer. Erasing non ‑ volatile memory Erase individual settings, device and network settings, security settings, and embedded sol...

Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing u...

Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White undersid...

Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: > Status/Supplies > View Supp...

Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized suppliesdealers in your area. In other countries or regions, go to the Lexmark Web site at www.lexmark.com or contact the place where you purchased the printer. Note: All life ...

Item Worldwide Cyan 800S2 Magenta 800S3 Yellow 800S4 For more information on countries located in a region, visit www.lexmark.com/regions . Ordering imaging kits Item All countries and regions Black imaging kit 700Z1 Color imaging kit 700Z5 Ordering a maintenance kit Notes: • Using certain types of ...

Replacing supplies Replacing the waste toner bottle 1 2 3 4 1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 1 Unpack the replacement waste toner bottle. 2 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot compone...

10 Close the front door. Replacing a black and color imaging kit 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door. Maintaining the printer 137

Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non ‑ Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non ‑ Lexmark toner cartridges. 1 Open the top door. 2 Remove the toner cartridge by lifting the handle, and...

Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. 1 Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touch...

18 Close the front door. 19 Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 125 . Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb...

Shipping the printer When shipping the printer, use the original packaging. Maintaining the printer 153

Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...

Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jamsoccur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoi...

• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...

Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control pan...

Close flatbed cover and load originals if restarting job [2yy.xx] From the printer control panel, try one or more of the following: • Select Scan from automatic feeder , and then press to continue scanning from the ADF immediately after the last successful scan job. • Select Scan from flatbed , and ...

• Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to Universal, thenmake sure the paper is large enough for the data being printed. • Cancel the print job. Insert Tray [x] Insert the indicated tray into the printer. Insufficient memory for Flash Memory...

Load Manual Feeder with [custom string] Try one or more of the following: • Load the feeder with the correct size and type of paper. • Depending on your printer model, touch Prompt each page, paper loaded or press on the printer control panel to clear the message and continue printing. • Cancel the ...

If necessary, select Continue to clear the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web...

All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results ifthird-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmarkprinter or its associated components. Warning—Potential Damage: Use of...

Remove packaging material, [area name] 1 Remove any remaining packing material from the indicated location. 2 From the printer control panel, touch Continue to clear the message. For non ‑ touch ‑ screen printer models, press to confirm. Remove paper from standard output bin Remove the paper stack f...

Replace all originals if restarting job. From the printer control panel, try one or more of the following: • Select Scan from automatic feeder , and then press to continue scanning from the ADF immediately after the last successful scan job. • Select Scan from flatbed , and then press to continue sc...

Replace missing [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. Install the indicated imaging kit to clear the message. For more information, see the “Replacing supplies” section ofthe User’s Guide . Replace missing waste toner bottle [82.xy] I...

Scanner jam, remove all originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner. SMTP server not set up. Contact system administrator. From the printer control panel, press t...

Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. • Format the flash memory. Note: If the error message remains, then the flash me...

Action Yes No Step 11 Check the installed printer driver. Is the correct printer driver installed? Go to step 12. Install the correctprinter driver. Step 12 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Is the printer working? The problem is solved. Contact ...

Action Yes No Step 3 Print a menu settings page, and then check to see if the internal option islisted in the Installed Features list. Is the internal option listed in the menu settings page? Go to step 4. Reinstall the internaloption. Step 4 a Check if the internal option is selected. It may be nec...

Action Yes No Step 4 Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 23 . Is the tray available in the printer d...

Action Yes No Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do paper jams still occur frequently? Go to step 3. The problem is solved. Step 3 a Review the tips on avoiding jam...

Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Open the held jobs folder on the printer display...

Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Deactivate Hex Tracemode. Go to step ...

Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to(1,2,3) (1,2,3). b Resend the print job. Did the job print and collate correctly? The problem is solved. Go to step 2. Step 2 a From the printer software, set Collate to (1,2,3) (1,2,...

Print jobs do not print Action Yes No Step 1 a From the document you are trying to print, open the Print dialog andcheck if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the ...

Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco ‑ Mode or Quiet Mode , and then select Off . Note: Disabling Eco-Mode or Quiet Mode may increase the ...

Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the PaperSize/Type menu. Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • C...

Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts . b...

Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • From the printercontrol panel,change the papersize to match...

Action Yes No Step 1 Reduce the toner darkness. a From the Quality menu on the printer control panel, reduce the tonerdensity. Note: 4 is the factory default setting. b Resend the print job. Did the gray background disappear? The problem is solved. Go to step 2. Step 2 a Remove, and then reinstall t...

Action Yes No Step 3 a Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to lightmay cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. Th...

Action Yes No Step 3 a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact customer support . Paper curl Action Yes No Step 1 Move the width and length guides in ...

Print irregularities ) ) ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded in the tray. b Resend the print job. Do print irregularities still appear? Go to step 2. The problem is s...

Action Yes No Step 6 Replace the imaging kit, and then resend the print job. Do print irregularities still appear? Contact customer support . The problem is solved. Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, select Color Adjust . b Resend the print j...

Action Yes No Step 5 Check if the paper loaded in the tray has texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, set thepaper texture in thePaper menu to matchthe paper loaded onthe tray. Go to step 6. Step 6 a Load paper from a fresh package. Not...

Action Yes No Step 3 From the printer control panel, set the paper type, texture, and weight inthe Paper menu to match the paper loaded in the tray. Is the tray set to the type, texture, and weight of the paper loaded? Go to step 4. Specify the paper type,texture, and weightfrom the tray settingsto ...

Action Yes No Step 1 a Check if there is packing material left on the imaging kit. 1 Remove the imaging kit. 2 Check if the packing material is properly removed from the imagingkit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to...

Repeating defects appear on prints ) ) ) Action Yes No a Check if the distance between the defects is equal to one of thefollowing: • 25.1 mm (0.98 in.) • 29.8 mm (1.17 in.) • 43.9 mm (1.72 in.) • 45.5 mm (1.79 in.) • 94.2 mm (3.70 in.) b If the distance between the defects equals 25.1 mm (0.98 in.)...

Action Yes No Step 3 a Depending on your operating system, specify the paper type andweight from Printing Preferences or from the Print dialog. b Resend the print job. Do shadow images still appear on prints? Go to step 4. The problem is solved. Step 4 Replace the imaging kit, and then resend the pr...

Streaked vertical lines appear on prints ABCDEABCDEABCDE Leading edge Trailing edge Action Yes No Step 1 a Depending on your operating system, specify the paper type, texture,and weight from Printing Preferences or from the Print dialog. b Resend the print job. Do streaked vertical lines appear on p...

Action Yes No Step 5 Replace the imaging kit, and then resend the print job. Do streaked vertical lines appear on prints? Contact customer support . The problem is solved. Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Yes No Step 1 a Remove, and then reinstall the imagin...

Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Check if your software program is using a correct fill pattern. b Resend the print job. Do vertical voids appear on prints? Go to step 2. The problem is solved. Step 2 a From the Paper Menu on the printer control panel...

Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed innature. For example, red and green can be combined to create yellow. Televisions and computer monitors createcolors in ...

Prints on color transparencies appear dark when projected Note: This problem occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. Action Yes No Step 1 From the printer control panel...

The print appears tinted Action Yes No Adjust the color balance. a From the Color Balance menu on the printer control panel, increaseor decrease the values for cyan, magenta, yellow, and black. b Resend the print job. Does the print still appear tinted? The problem is solved. Contact customer suppor...

Scanner unit does not close Action Yes No Check if there are no obstructions between the scanner unit and theprinter. a Lift the scanner unit. b Remove any obstruction that keeps the scanner unit open. c Lower the scanner unit. Did the scanner unit close properly? The problem is solved. Contact cust...

Action Yes No Step 6 Check the copy settings. From the Copy screen, check if the Content Type and Content Sourcesettings are correct for the document being scanned. Are the Content Type and Content Source settings correct for thedocument being scanned? Go to step 7. Change the ContentType and Conten...

Action Yes No Step 2 Check if the paper size setting matches the size of the paper loaded in thetray. From the Paper menu on the printer control panel, check the PaperSize setting. Does the paper size setting match the size of the paper loaded in the tray. Go to step 3. Change the paper sizesetting ...

Action Yes No Step 4 Check if the electrical outlet is turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Turn on the switch orreset the breaker. Go to step 5. Step 5 Check if the printer is plugged into any surge protectors, uninterruptiblepower supplies,...

Action Yes No Step 3 Clean the scanner glass and the ADF glass using a clean, lint ‑ free cloth dampened with water. Is the scanner glass clean? Go to step 4. See “Cleaning the scanner glass” onpage 130 . Step 4 Check the placement of the document or photo. Make sure the document or photo is loaded ...

Cannot scan from a computer Action Yes No Step 1 Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Go to step 3. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn t...

Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the messageon the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number...

Notices Product information Product name: Lexmark CX310n and CX310dn Machine type: 7527 Model(s): 211, 231 Edition notice September 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION...

Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authoritiesfor disposal and recycling options. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without fir...

Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido....

Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...

The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipmentis operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,if not installed and used in accordance with the instructions, may...

Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditionssuivantes : (1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris cellesrisquant d'altérer son foncti...

Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo č ili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentligaegenskapskrav och övriga relevanta b...

This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for anyclaim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and itsSuppliers' and Rem...

Index Numerics 250 ‑ sheet tray loading 29 650 ‑ sheet duo tray installing 21loading 29, 33 Symbols [Color] cartridge low [88.xy] 174[Color] cartridge nearly low[88.xy] 174[Color] cartridge very low, [x]estimated pages remain[88.xy] 174[Type] imaging kit low [84.xy] 185[Type] imaging kit nearly low[...