Polycom 7000 - Manuals

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 15 The API uses XML encoding over HTTPS transport and adheres to a Representational State Transfer (REST) architecture. To browse the RealPresence Platform API reference documentation, go to Help > RealPresence Platform API Documenta...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 16 ● Improved video quality at lower bandwidths ● Improved audio and video error resiliency (good audio quality with more than 50% packet loss, good video quality with more than 25% packet loss) ● Lower end-to-end latency (typically les...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 17 Failover to the backup server takes about five seconds in the event of a graceful shutdown and about 40 seconds in the event of a power loss or other failure. In the event of a single server failure, these things happen: ● All calls ...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 18 System Capabilities and Constraints The following capabilities and constraints apply to the entire supercluster: ● Number of sites: 500 ● Number of subnets: 5000 ● Number of clusters in a supercluster: 5 (not counting an integrated P...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 19 ● Number of IRQ messages sent per second: 100 ● Number of history records retained per cluster:  500,000 registration history  2,000,000 registration signaling history  500,000 call history  12,500,000 call signaling history  20...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 21 Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Pol...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 22 ● Numeric: 0-9 ● Escaped: %XX where X=0-9,A-F,a-f ● Other: -_!~*’();:&=+$, This character support adheres to the full SIP specification. For input fields that accept an H.323 alias, the supported characters include: ● All ASCII c...

Polycom ® RealPresence DMA ® 7000 System Overview Polycom, Inc. 26 Open Source Software License Information Refer to the Polycom RealPresence DMA 7000 System Offer of Open Source Software for a list of the open source software packages used in the Polycom RealPresence DMA system, the applicable lice...

Polycom, Inc. 27 Polycom RealPresence DMA System Initial Configuration Summary This section describes the configuration tasks required to complete your implementation of a new Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system once installation and initial network configura...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 28 Add Required DNS Records for the Polycom RealPresence DMA System Your Polycom RealPresence DMA system must be accessible by its host name(s), not just its IP address(es), so you (or your DNS administrator) must create A a...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 29 ● SRV records for each transport protocol that identify the host names of the SIP proxies that service a particular domain. Configure these statically to point to the host names of the Call Servers in the domain. Here are...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 30 Your enterprise DNS must also have the zone callservers.example.com defined and be configured to forward requests for names in that zone to any of the clusters in the supercluster. The way you do this depends on the DNS s...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 31 You should have received either one or two license numbers for each cluster, depending on whether you ordered a single-server or two-server cluster. You must obtain an activation key code for each server from the Polycom ...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 32 Configure the Call Server and Optionally Create a Supercluster Configuring the Polycom RealPresence DMA system’s Call Server function consists of the following high-level tasks: 1 Integrate with a Polycom RealPresence Res...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 33 6 Obtain and install a security certificate from a trusted certificate authority. See Security Certificates Overview and Certificate Procedures . 7 Configure as needed various login policy settings (see Login Policy Setti...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 34 Every conference room (VMR) is associated with an MCU pool order. The pool(s) to which an MCU belongs, and the pool order(s) to which a pool belongs, are used to determine which MCU is used to host a conference. See MCU P...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 35 If you’re deploying a supercluster of multiple geographically distributed Polycom RealPresence DMA clusters, verify that you’ve assigned clusters to the territories in your site topology (see Configure the Call Server and...

Polycom RealPresence DMA System Initial Configuration Summary Polycom, Inc. 36 To add conference templates, see Conference Templates Procedures . To change conference settings, see Conference Settings . To customize the conferencing experience for an enterprise group, see Enterprise Groups Procedure...

Polycom, Inc. 37 System Security This section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system security topics: ● Security Certificates Overview ● Certificate Settings ● Certificate Procedures ● Security Settings ● The Consequences of Enabling Maxi...

System Security Polycom, Inc. 38 How Certificates Are Used by the Polycom RealPresence DMA System The Polycom RealPresence DMA system uses X.509 certificates in the following ways: 1 When a user logs into the Polycom RealPresence DMA system’s browser-based management interface, the Polycom RealPrese...

System Security Polycom, Inc. 39 2 When the Polycom RealPresence DMA system connects to a Microsoft Active Directory server, it may present a certificate to the server to identify itself. If Active Directory is configured to require a client certificate (this is not the default), the Polycom RealPre...

System Security Polycom, Inc. 40 Frequently Asked Questions Q. Is it secure to send my certificate request through email? A. Yes. The certificate request, signed certificate, intermediate certificates, and authority certificates that are sent through email don’t contain any secret information. There...

System Security Polycom, Inc. 41 Certificate Settings The following table describes the fields on the Certificate Settings page. Column Description Enable OCSP Enables the use of Online Certificate Status Protocol as a means of obtaining the revocation status of a certificate presented to the system...

System Security Polycom, Inc. 42 See also: Security Certificates Overview Certificate Signing Request Dialog Add Certificates Dialog Certificate Details Dialog Certificate Procedures Certificate Information Dialog The Certificate Information dialog appears when you click Create Certificate Signing R...

System Security Polycom, Inc. 43 Add Certificates Dialog The Add Certificates dialog appears when you click Add Certificates in the Actions list. It lets you install signed certificates or certificate chains. You can do so in two ways: ● Upload a PFX, PEM, or P7B certificate file. ● Paste PEM-format...

System Security Polycom, Inc. 44 See also: Security Certificates Overview Certificate Settings Certificate Procedures Certificate procedures include the following: ● Install your chosen certificate authority’s public certificate , if necessary, so that the Polycom RealPresence DMA system trusts that...

System Security Polycom, Inc. 45 2 If you’re using a certificate authority that isn’t listed, obtain a copy of your certificate authority’s public certificate. The certificate must be either a single X.509 certificate or a PKCS#7 certificate chain. If it’s ASCII text, it’s in PEM format, and starts ...

System Security Polycom, Inc. 46 5 Copy the entire contents of the Encoded Request box (including the text -----BEGIN NEW CERTIFICATE REQUEST----- and -----END NEW CERTIFICATE REQUEST----- ) and submit it to your certificate authority. Depending on the certificate authority, your CSR may be submitte...

System Security Polycom, Inc. 47  If you have a PFX, P7B, or single certificate file, click Upload certificate , enter the password (if any) for the file, and browse to the file or enter the path and file name.  If you have PEM-format text, copy the certificate text, click Paste certificate , and ...

System Security Polycom, Inc. 48 3 In the Actions list, select Display Details and confirm that you’ve selected the correct certificate. Then click OK . 4 In the Actions list, select Delete Certificate . 5 When asked to confirm, click Yes . A dialog informs you that the certificate has been deleted....

System Security Polycom, Inc. 52 To change the security settings 1 Go to Admin > Local Cluster > Security Settings . 2 To switch from a custom setting back to the recommended security mode, click High security . 3 To switch from the recommended security mode to a custom setting: a Click Custom...

System Security Polycom, Inc. 54 ● If the system is integrated with Microsoft Active Directory, only one local user can have the Administrator role, and no local users can have the Provisioner or Auditor role. If there are multiple local administrators when you enable Maximum security , the system p...

System Security Polycom, Inc. 55 Enabling File Uploads in Maximum Security with Mozilla Firefox The Mozilla Firefox browser uses its own certificate database instead of the certificate database of the OS. If you use only that browser to access the Polycom RealPresence DMA system, the certificate(s) ...

System Security Polycom, Inc. 56 Local Password The Local Password page lets you increase system security by specifying age, length, and complexity requirements for the passwords of local administrator, auditor, and provisioner users. These rules don’t apply to conferencing users’ conference and cha...

System Security Polycom, Inc. 57 See also: System Security Login Policy Settings Local User Account The Local User Account page lets you increase system security by: ● Locking out users who have exceeded the specified number and frequency of login failures. The system locks the account either indefi...

System Security Polycom, Inc. 58 Banner A login banner is a message that appears when users attempt to access the system. They must acknowledge the message before they can log in. The Banner page lets you enable the banner and select or create the message it displays. The message may contain up to 1...

System Security Polycom, Inc. 59 See also: System Security Security Settings The Consequences of Enabling Maximum Security Mode Login Policy Settings Reset System Passwords Reset System Passwords In an extremely high-security environment, security compliance policies may require that all passwords b...

Polycom, Inc. 61 Local Cluster Configuration This section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics: ● Network Settings ● Time Settings ● Licenses ● Signaling Settings ● Alerting Settings ● Logging Settings ● Local Clust...

Local Cluster Configuration Polycom, Inc. 66 See also: Local Cluster Configuration Local Cluster Configuration Procedures Routing Configuration Dialog In the Network page’s action list, the Routing Configuration command opens the Routing Configuration dialog, where you can add or delete network rout...

Local Cluster Configuration Polycom, Inc. 67 When you add a routing rule, it appears in the table below the input fields. Select a rule and click Delete selected route to delete it. Click Show raw routing configuration to display the operating system’s underlying routing configuration. See also: Net...

Local Cluster Configuration Polycom, Inc. 68 See also: Local Cluster Configuration Local Cluster Configuration Procedures Licenses The Polycom RealPresence DMA system is licensed for the number of concurrent calls it can handle and optionally for API access. See License the Polycom RealPresence DMA ...

Local Cluster Configuration Polycom, Inc. 69 Licenses for the Virtual Edition The following table describes the fields on the Licenses page when using the Virtual Edition of the RealPresence DMA system. Date accepted The GMT date and time of EULA acceptance. Automatically send usage data Select to h...

Local Cluster Configuration Polycom, Inc. 70 See also: Local Cluster Configuration Local Cluster Configuration Procedures Signaling Settings On the Signaling Settings page, you can configure H.323 and SIP signaling. H.323 and SIP Signaling If H.323 signaling is enabled, the Polycom RealPresence DMA ...

Local Cluster Configuration Polycom, Inc. 71 ● Configure specific ports or prefixes for untrusted (“unauthorized” or “guest”) SIP calls that can only access specific resources (VMRs, VEQs, or a SIP peer). H.323 Device Authentication In an environment where H.235 authentication is used, H.323 devices...

Local Cluster Configuration Polycom, Inc. 72 You can route such untrusted (“unauthorized” or “guest”) calls by creating a separate set of “guest” dial rules used only for these untrusted calls. See Dial Rules . Depending on the SIP SBC and how it’s configured, such calls can be distinguished in one ...

Local Cluster Configuration Polycom, Inc. 74 See also: Local Cluster Configuration Local Cluster Configuration Procedures Add Guest Port Dialog The Add Guest Port dialog appears when you click the Add button next to the Unauthorized ports list in the SIP Settings section of the Signaling Settings pa...

Local Cluster Configuration Polycom, Inc. 75 See also: Signaling Settings Local Cluster Configuration Procedures Edit Guest Port Dialog The Edit Guest Port dialog lets you edit an Unauthorized ports list entry in the SIP Settings section of the Signaling Settings page. The following table describes ...

Local Cluster Configuration Polycom, Inc. 76 See also: Signaling Settings Local Cluster Configuration Procedures Add Guest Prefix Dialog The Add Guest Prefix dialog appears when you click the Add button next to the Unauthorized prefixes list in the SIP Settings section of the Signaling Settings page...

Local Cluster Configuration Polycom, Inc. 77 See also: Signaling Settings Local Cluster Configuration Procedures Edit Guest Prefix Dialog The Edit Guest Prefix dialog lets you edit an Unauthorized prefixes list entry in the SIP Settings section of the Signaling Settings page. The following table des...

Local Cluster Configuration Polycom, Inc. 78 See also: Licenses for the Appliance Edition Alerting Settings The Alerting Settings page allows you to configure thresholds for system alerts. Here, you can enable or disable certain alerts, and control when they will be triggered. The Threshold Value co...

Local Cluster Configuration Polycom, Inc. 79 Local Cluster Configuration Procedures This section describes the following Polycom RealPresence DMA 7000 system configuration procedures: ● Add Licenses ● Configure Signaling ● Configure Logging If you’re performing the initial configuration of your Poly...

Local Cluster Configuration Polycom, Inc. 80 The procedures below describe the process. To request a software activation key code for each server 1 Log into the Polycom RealPresence DMA system as an administrator and go to Admin > Local Cluster > Licenses . 2 Record the serial number for each ...

Local Cluster Configuration Polycom, Inc. 81 4 Click Update . A dialog informs you that the licenses have been updated. 5 Click OK . Add Licenses to the RealPresence DMA system, Virtual Edition The RealPresence DMA system, Virtual Edition, is deployed and licensed through Polycom RealPresence Platfo...

Local Cluster Configuration Polycom, Inc. 83 See also: Signaling Settings Configure Logging To configure logging 1 Go to Admin > Local Cluster > Logging Settings . 2 Change Rolling frequency and Retention period as desired. 3 If requested to do so by Polycom support, change Logging level . 4 C...

Local Cluster Configuration Polycom, Inc. 84 starting and ending calls and conferences, data is never sent between 5 minutes before the hour and 5 minutes after the hour. ● The following types of data are reported: ● License information ● Hardware configuration ● System resource usage: CPU, RAM, dis...

Polycom, Inc. 85 Device Management This section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s network device management pages: ● Active Calls ● Endpoints ● Site Statistics ● Site Link Statistics ● External Gatekeeper ● External SIP Peer ● Exte...

Device Management Polycom, Inc. 86 The calls that match your search criteria (up to 500) appear in the lower list. You can pin a call that you want to study. This moves it to the upper list, and it remains there, even after the call ends, until you unpin it. Details about the selected call are avail...

Device Management Polycom, Inc. 89 See also: Active Calls Endpoints The Endpoints page provides access to information about the devices known to the Polycom RealPresence DMA system. From it, you can: ● View details about a device. ● View the call history or registration history of a device. ● Add al...

Device Management Polycom, Inc. 90 Leave a field empty (or select the blank entry from a list) to match all values. Check Exceptions to find devices for which the registration policy script returned an exception. Leave the field to the right empty to match all exception values, or enter a search str...

Device Management Polycom, Inc. 92 Names/Aliases in a Mixed H.323 and SIP Environment An endpoint that supports both H.323 and SIP can register with the Polycom RealPresence DMA system’s gatekeeper and SIP registrar using the same name/alias. When the RealPresence DMA system receives a call for that...

Device Management Polycom, Inc. 94 See also: Device Management Add Endpoint Dialog Edit Device Dialog Associate User Dialog Active Calls Add Endpoint Dialog The Add Endpoint dialog lets you manually add a device to the system. When you add an endpoint manually, the system applies its registration po...

Device Management Polycom, Inc. 95 See also: Endpoints Add Alias Dialog Edit Alias Dialog Edit Device Dialog The Edit Device dialog lets you change a device’s class of service settings, add aliases, and edit or delete added aliases. You can’t edit or delete aliases with which the device registered. ...

Device Management Polycom, Inc. 96 See also: Endpoints Add Alias Dialog Edit Alias Dialog Edit Devices Dialog The Edit Devices dialog appears when you select multiple devices on the Endpoints page and click Edit Devices . It lets you change certain settings for multiple devices at a time. The follow...

Device Management Polycom, Inc. 97 Add Alias Dialog The Add Alias dialog lets you specify an alias for the H.323 device you’re adding or editing. Enter the alias in the Value box and click OK . See also: Endpoints Add Endpoint Dialog Edit Device Dialog Edit Alias Dialog The Edit Alias dialog lets yo...

Device Management Polycom, Inc. 98 See also: Device Management Sites Site Link Statistics The Site Link Statistics page lists the site links defined in the Polycom RealPresence DMA system’s site topology and, for those controlled by the system, traffic and QoS statistics. The following table describ...

Device Management Polycom, Inc. 99 See also: Device Management Site Links External Gatekeeper On the External Gatekeeper page, you can add or remove neighbor gatekeepers. This is a supercluster-wide configuration. When an enterprise has multiple neighbored gatekeepers, each gatekeeper manages its ow...

Device Management Polycom, Inc. 100 See also: Device Management Edit External Gatekeeper Dialog Add External Gatekeeper Dialog The following table describes the fields in the Add External Gatekeeper dialog. Prefix Range The dial string prefix(es) assigned to this neighbor gatekeeper. If your dial pl...

Device Management Polycom, Inc. 101 See also: External Gatekeeper Script Debugging Dialog for Preliminaries/Postliminaries Device Authentication Edit External Gatekeeper Dialog The following table describes the fields in the Edit External Gatekeeper dialog. Enabled Clearing this check box lets you s...

Device Management Polycom, Inc. 103 External SIP Peer On the External SIP Peers page, you can add or remove SIP servers or devices from the list of SIP peers to which the system can route calls and from which it may receive calls. This is a supercluster-wide configuration. But note that a Polycom Re...

Device Management Polycom, Inc. 104 See also: Device Management Edit External SIP Peer Dialog Add External SIP Peer Dialog The following table describes the fields in the Add External SIP Peer dialog. Column Description UDP TCP TLS Provides a visual responsiveness status of each SIP peer for the UDP...

Device Management Polycom, Inc. 109 See also: External SIP Peer SIP Peer Postliminary Output Format Options Device Authentication Add Authentication Dialog Edit Authentication Dialog Add Outbound Registration Dialog Edit Outbound Registration Dialog Script Debugging Dialog for Preliminaries/Postlimi...

Device Management Polycom, Inc. 114 See also: External SIP Peer Device Authentication Add Authentication Dialog Edit Authentication Dialog Add Outbound Registration Dialog Edit Outbound Registration Dialog Script Debugging Dialog for Preliminaries/Postliminaries SIP Peer Postliminary Output Format O...

Device Management Polycom, Inc. 115 With Display, use peer’s next hop address as host — URI’s host is replaced with the Next hop address value for this peer. No other changes are made. Equivalent to template: "#otdisplay#" <#pscheme#:#otuser#@#phost#> No Display, use original request’s...

Device Management Polycom, Inc. 116 No user, configured peer’s Destination Network or next hop address — Uses the Destination network value if specified, otherwise the peer’s Next hop address value. Equivalent to template: #pscheme#:#pnetORphost# Original user, configured peer’s Destination Network ...

Device Management Polycom, Inc. 117 For the To header, the contents of the Template field specify the complete header except for the header name (“To”). The @ symbol is always removed if no user is present in the result. To Header and Request-URI Header Examples The tables below show some examples o...

Device Management Polycom, Inc. 118 Add Authentication Dialog The Add Authentication dialog lets you add an authentication credential entry either for a specific external SIP peer (see Edit External SIP Peer Dialog ) or to the general list of outbound authentication credentials that the system uses ...

Device Management Polycom, Inc. 119 Add Outbound Registration Dialog Some external SIP peers require peers to register with them as an endpoint does, using a REGISTER message (also known as pilot registration ). The Add Outbound Registration dialog lets you add outbound registration configurations t...

Device Management Polycom, Inc. 120 Edit Outbound Registration Dialog Some external SIP peers require peer proxies to register with them as an endpoint does, using a REGISTER message. The Edit Outbound Registration dialog lets you edit the selected outbound registration configuration. The following ...

Device Management Polycom, Inc. 122 See also: Device Management Edit External H.323 SBC Dialog Add External H.323 SBC Dialog The following table describes the fields in the Add External H.323 SBC dialog. Note: SBC configuration Only H.323 SBCs are added to the External H.323 SBC page. SIP SBCs are c...

Device Management Polycom, Inc. 123 See also: External H.323 SBC Script Debugging Dialog for Preliminaries/Postliminaries Edit External H.323 SBC Dialog The following table describes the fields in the Edit External H.323 SBC dialog. Note: SBC configuration Only H.323 SBCs are added to the External H...

Polycom, Inc. 125 MCU Management This section describes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s MCU management tools and tasks: ● MCUs ● MCU Pools ● MCU Pool Orders MCUs The MCUs page shows the MCUs, or media servers, known to the Polycom RealPresence DMA s...

MCU Management Polycom, Inc. 127 Considerations when using MCUs with the RealPresence DMA system In high security mode, the RealPresence DMA system uses only HTTPS for the conference control connection to MCUs, and you must configure your MCUs to accept encrypted connections. We recommend doing so. ...

MCU Management Polycom, Inc. 129 The Actions list associated with the MCU list contains the items in the following table. Registration Status The registration status of the device with the Call Server: • Active — The device is registered and can make and receive calls. • Inactive — The device’s regi...

MCU Management Polycom, Inc. 131 Add MCU Dialog Lets you add an MCU, gateway, or combination of the two to the pool of devices available to the Polycom RealPresence DMA system. The following table describes the fields in the dialog. Note: MCU support The Polycom RealPresence DMA system supports the ...

MCU Management Polycom, Inc. 135 Edit MCU Dialog Lets you edit an MCU. If you intend to edit the login information for the MCU ( Management IP , Admin ID , or Password ), you must first stop using the MCU (terminating existing calls and conferences) or busy it out and wait for existing calls and con...

MCU Management Polycom, Inc. 140 ISDN Gateway Selection Process When the dial string begins with a simplified ISDN gateway dialing prefix, the Polycom RealPresence DMA system chooses an ISDN gateway by applying the following steps: 1 Strip the ISDN gateway dialing prefix from the dial string, leavin...

MCU Management Polycom, Inc. 141 4 To set aside some of the MCU’s capacity for non-DMA use, set Video ports reserved for non-DMA use and Voice ports reserved for non-DMA use to the desired values. 5 To use a gateway-capable MCU as an ISDN gateway, select the Enable gateway profiles check box and, on...

MCU Management Polycom, Inc. 142 9 If the MCU is configured as a conferencing resource, optionally change the MCU pool(s) to which it’s assigned. See MCU Pools . Pools and pool orders are used to determine which MCU is used for a conference. See MCU Pool Orders . To delete an MCU 1 On the Dashboard,...

MCU Management Polycom, Inc. 144 The following table describes the fields in the list. The Actions list associated with the MCU Pools list contains the items in the following table. See also: Edit MCU Pool Dialog MCU Pool Procedures Add MCU Pool Dialog Lets you define a new MCU pool in the RealPrese...

MCU Management Polycom, Inc. 145 See also: MCU Pools MCU Pool Procedures MCU Pool Procedures To add an MCU Pool 1 Go to Network > MCU > MCU Pools . 2 In the Actions list, click Add . 3 In the Add MCU Pool dialog, enter a name and description, and select the MCUs to include in the pool. See Add...

MCU Management Polycom, Inc. 147 The Actions list associated with the MCU Pool Orders list contains the items in the following table. See also: Add MCU Pool Order Dialog Edit MCU Pool Order Dialog MCU Selection Process MCU Availability and Reliability Tracking MCU Pool Order Procedures Enterprise Gr...

MCU Management Polycom, Inc. 148 See also: MCU Pool Orders MCU Pool Order Procedures Edit MCU Pool Order Dialog Lets you edit an MCU pool order. The following table describes the fields in the dialog. See also: MCU Pool Orders MCU Pool Order Procedures MCU Selection Process The Polycom RealPresence ...

MCU Management Polycom, Inc. 149  MCU has recording capability required by user’s conference template. If there are multiple MCUs that are equally capable, select the least used, as determined by the following formula: port_availability = (free_video_ports / total_video_ports) + (0.0001 * free_audi...

MCU Management Polycom, Inc. 151 See also: MCU Pool Orders MCU Selection Process MCU Pool Order Procedures MCU Pool Order Procedures To view the MCU Pool Orders list » Go to Network > MCU > MCU Pool Orders . The MCU Pool Orders list appears. To add an MCU Pool Order 1 Go to Network > MCU &g...

MCU Management Polycom, Inc. 152 4 Click OK . The changes you made appear in the MCU Pool Orders list. To delete an MCU Pool Order 1 Go to Network > MCU > MCU Pool Orders . 2 In the MCU Pool Orders list, select the pool order, and in the Actions list, select Delete . 3 When asked to confirm th...

Polycom, Inc. 153 Integrations with Other Systems This section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics related to integrating the system with external systems: ● Microsoft Active Directory ® Integration ● Microsoft ® L...

Integrations with Other Systems Polycom, Inc. 154 See also: Microsoft Active Directory Page Active Directory Integration Procedure Understanding Base DN Adding Passcodes for Enterprise Users About the System’s Directory Queries Active Directory Integration Report Conference Room Errors Report Groups...

Integrations with Other Systems Polycom, Inc. 159 Active Directory Integration Procedure Before performing the procedure below, read Set Up Security and Connect to Microsoft Active Directory ® . You should also have a good idea of how many enterprise users you expect the system to retrieve. To integ...

Integrations with Other Systems Polycom, Inc. 161 11 If, in step 9 , the Total users/rooms values were significantly different from what you expected, try to determine the reason and fix it: a Go to User > Users and perform some searches to determine which enterprise users are available and which...

Integrations with Other Systems Polycom, Inc. 163 Adding Passcodes for Enterprise Users Polycom RMX and RealPresence Collaboration Server MCUs provide two optional security features for conferences, which the Polycom RealPresence DMA system fully supports: ● Conference Passcode — A numeric passcode ...

Integrations with Other Systems Polycom, Inc. 164 b Specify the Active Directory attribute from which to generate conference passcodes and the number of characters to use. 5 Click Update . After a short time, the system confirms that Active Directory configuration has been updated. 6 Note the time. ...

Integrations with Other Systems Polycom, Inc. 165 User Search This search queries the global catalog. In a standard AD configuration, all the filter attributes and attributes returned are replicated to the global catalog. ● Base: <empty> The base variable depends on the Base DN setting on the ...

Integrations with Other Systems Polycom, Inc. 166 ● Filter: (&(objectClass=group)(groupType=-2147483646)) ● Index used: idx_groupType:6664:N The search used this index in our testing environment, using a standard AD configuration (no indexes added). Results may be different for a different confi...

Integrations with Other Systems Polycom, Inc. 167 The system runs this query only when it restarts (if already integrated with the Active Directory) and when you click the Update button on the Microsoft Active Directory page. ● Base: CN=Configuration, DC=dma,DC=eng,DC=local The base variable depends...

Integrations with Other Systems Polycom, Inc. 168 presence and conference interaction between MCUs managed by the RealPresence DMA system and the Lync AVMCU. Presence allows Lync 2013 clients to view the presence of a RealPresence DMA system VMR, similar to any other contact in the Lync 2013 client ...

Integrations with Other Systems Polycom, Inc. 169 Polycom RealConnect ™ uses Microsoft Outlook meeting invitations to deliver conference information to participants. When you schedule a conference with Outlook, you can configure the Outlook meeting invitation to include Lync conference IDs in meetin...

Integrations with Other Systems Polycom, Inc. 171 Lync 2010 and 2013 Client / Server Feature Support The following table outlines features that the RealPresence DMA system supports in Lync 2010 and Lync 2013 client and server environments. Integrate RealPresence DMA and Lync 2013 Refer to the Polyco...

Integrations with Other Systems Polycom, Inc. 172 Diagnose Presence Problems If after integration your Lync 2013 client does not display presence for RealPresence DMA system VMRs when you enable automatic contact creation and presence publishing, use the following points to begin troubleshooting. ● ...

Integrations with Other Systems Polycom, Inc. 173 ● The user sending the invitation isn’t in the Polycom RealPresence DMA system’s Active Directory cache. ● The invitation contains invalid or incomplete meeting data (the machine-readable metadata block at the bottom of the invitation labeled “POLYCO...

Integrations with Other Systems Polycom, Inc. 174 See also: Microsoft Exchange Server Integration Exchange Server Integration Procedure To integrate the Polycom RealPresence DMA system with your Exchange server 1 Confirm that the RealPresence DMA system has been successfully integrated with your Act...

Integrations with Other Systems Polycom, Inc. 176 Integrating with a RealPresence Resource Manager system allows you to configure site topology and user-to-device associations in one place instead of two, ensuring consistency. If you don’t have a RealPresence Resource Manager system (or for some rea...

Integrations with Other Systems Polycom, Inc. 177 See also: Integrations with Other Systems RealPresence Resource Manager Integration Join RealPresence Resource Manager Dialog RealPresence Resource Manager Integration Procedures RealPresence Resource Manager Page The RealPresence Resource Manager pa...

Integrations with Other Systems Polycom, Inc. 178 The list on this page displays information about the RealPresence Resource Manager system. The following table describes the fields in the list. See also: Integrations with Other Systems RealPresence Resource Manager Integration Join RealPresence Res...

Integrations with Other Systems Polycom, Inc. 179 See also: Integrations with Other Systems RealPresence Resource Manager Integration RealPresence Resource Manager Integration RealPresence Resource Manager Integration Procedures RealPresence Resource Manager Integration Procedures Field Description ...

Integrations with Other Systems Polycom, Inc. 180 To integrate with a RealPresence Resource Manager system 1 Go to Admin > Integrations > RealPresence Resource Manager . 2 In the Actions list, select Join RealPresence Resource Manager . 3 In the Join RealPresence Resource Manager dialog, enter...

Integrations with Other Systems Polycom, Inc. 181 Juniper Networks SRC Integration You can integrate the Polycom RealPresence DMA system’s Call Server with a Juniper Networks SRC Series Session and Resource Control module to provide bandwidth assurance services. This allows the RealPresence DMA syst...

Integrations with Other Systems Polycom, Inc. 182 Juniper Networks SRC Integration Procedure To configure SRC integration 1 Go to Admin > Integrations > Juniper Networks SRC . 2 Check Enable integration with Juniper Networks® SRC and specify the address of the SRC server. 3 Specify the login c...

Polycom, Inc. 183 Conference Manager Configuration This section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics related to the Conference Manager functionality: ● Conference Settings ● Conference Templates ● IVR Prompt Sets ● ...

Conference Manager Configuration Polycom, Inc. 186 Class of Service Class of service is a way to determine the priority of a device in a point to point call or the priority of the devices connected to a VMR (conference room), from bronze (lowest priority) to gold (highest priority). The class of ser...

Conference Manager Configuration Polycom, Inc. 187 To specify conference settings 1 Go to Admin > Conference Manager > Conference Settings . 2 On the Conference Settings page, make the appropriate selections. 3 Click Update . See also: Conference Templates IVR Prompt Sets Shared Number Dialing...

Conference Manager Configuration Polycom, Inc. 188 Keep in mind that if you choose to remove all contacts across all SIP domains, the conference contacts associated with other RealPresence DMA system superclusters that were removed by this action will be automatically recreated daily, when the syste...

Conference Manager Configuration Polycom, Inc. 189 Standalone Templates Standalone templates defined in the Polycom RealPresence DMA system free you from having to ensure that the exact same RealPresence Collaboration Server or RMX profiles exist on all the MCUs. You specify the desired conference p...

Conference Manager Configuration Polycom, Inc. 190 If none of the MCUs in the pool have that profile, the system selects the least used MCU in the pool and does one of the following: ● If the system selected a Cisco Codian MCU, it uses the Codian-specific settings of the specified template. ● If the...

Conference Manager Configuration Polycom, Inc. 191 If you do choose to override the default and specify an IVR service, it’s up to you to make sure that the IVR service you select is appropriate for the users whose conferences will use this template, and that it’s available on the MCUs on which thos...

Conference Manager Configuration Polycom, Inc. 192 Cascading for Bandwidth Cascading a conference across multiple MCUs to conserve bandwidth is especially useful when using WAN links. Participants can connect to MCUs that are geographically near them, reducing network traffic between sites to a sing...

Conference Manager Configuration Polycom, Inc. 193 Cascading for Size Cascading for size makes it possible for a conference to contain many more participants than there is room for on any single MCU. You can enable cascade-for-size conferences with these steps: 1 Enable cascading for size in some or...

Conference Manager Configuration Polycom, Inc. 194 b It selects a new MCU to join the conference, using the same selection process used for selecting the first (hub) MCU, and creates the cascade link to it. c If no MCU has ports available for cascade links, the RealPresence DMA system rejects the ca...

Conference Manager Configuration Polycom, Inc. 204 See also: Conference Templates Select Layout Dialog Conference Templates Procedures Edit Conference Template Dialog Lets you edit a conference template. The following table describes the fields in the dialog. The Common Settings section applies to a...

Conference Manager Configuration Polycom, Inc. 214 See also: Conference Templates Conference Templates Procedures Select Layout Dialog Lets you select a specific conference layout when you’re adding or editing a conference template. To select a video frames layout 1 Click the radio button next to th...

Conference Manager Configuration Polycom, Inc. 215 4 Click OK . The new template appears in the Conference Templates list. To add a conference template linked to a RealPresence Collaboration Server or RMX profile 1 Go to Admin > Conference Manager > Conference Templates . 2 In the Actions list...

Conference Manager Configuration Polycom, Inc. 216 See also: Conference Templates Add Conference Template Dialog Edit Conference Template Dialog IVR Prompt Sets A prompt set contains a set of media files (audio prompts and video slides) that provide the caller experience for a RealPresence DMA-contr...

Conference Manager Configuration Polycom, Inc. 221 Add Virtual Entry Queue Dialog Lets you add a virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number Dialing page. The following table describes the fields in the dialog. Field Description Virtual Entry Queue Virtual entry que...

Conference Manager Configuration Polycom, Inc. 222 See also: Shared Number Dialing Add Direct Dial Virtual Entry Queue Dialog Lets you add a direct dial virtual entry queue (VEQ) to the list of configured VEQs on the Shared Number Dialing page. The following table describes the fields in the dialog....

Conference Manager Configuration Polycom, Inc. 223 See also: Shared Number Dialing Edit Direct Dial Virtual Entry Queue Dialog Lets you edit the direct dial virtual entry queue (VEQ). The following table describes the fields in the dialog. RMX entry queue The RealPresence Collaboration Server or RMX...

Conference Manager Configuration Polycom, Inc. 224 See also: Shared Number Dialing Script Debugging Dialog for VEQ Scripts The Script Debugging dialog lets you test a Javascript executable script that you’ve associated with a Virtual Entry Queue (VEQ). It lets you specify parameters of a call and th...

Polycom, Inc. 226 Superclustering This section describes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s superclustering capability. It includes the following topics: ● About Superclustering ● DMAs ● Join Supercluster Dialog ● Supercluster Procedures About Superclu...

Superclustering Polycom, Inc. 227 2 Determine how you want to organize your sites into territories in order to best distribute responsibilities and workload among the clusters of your supercluster. A number of strategies are possible. For instance, with a five-cluster supercluster, you could adopt o...

Superclustering Polycom, Inc. 228 ● Create a new supercluster by pointing it to another free-standing (not superclustered) Polycom RealPresence DMA system. Both systems become clusters in the new supercluster. The system you’re logged in to has its local data store largely replaced by a copy of the ...

Superclustering Polycom, Inc. 229 ● Territories for which the selected cluster has primary responsibility and a different cluster has backup responsibility are transferred to the backup cluster. ● Registrations are seamlessly transferred to the backup cluster (for endpoints that support this). Bandw...

Superclustering Polycom, Inc. 230 See also: About SuperclusteringSupercluster Procedures Join Supercluster Dialog In the Supercluster page’s action list, the Join Supercluster command lets you add a Polycom RealPresence DMA system to an existing supercluster or create a new one. It opens the Join Su...

Superclustering Polycom, Inc. 231 Supercluster Procedures To create or join a supercluster 1 Go to Network > RealPresence DMAs . 2 In the Actions list, click Join Supercluster . 3 In the Join Supercluster dialog, do one of the following:  To create a new supercluster, enter the FQDN or host name...

Superclustering Polycom, Inc. 232 8 Log back in and verify that the Supercluster Status pane of the Dashboard shows the correct number of servers and clusters, and there are no warnings. 9 Go to Network > RealPresence DMAs , verify that the status of each RealPresence DMA cluster is Superclustere...

Polycom, Inc. 233 Call Server Configuration This section describes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s configuration tools and tasks related to its Call Server: ● About the Call Server Capabilities ● Call Server Settings ● Domains ● Dial Rules ● Prelimi...

Call Server Configuration Polycom, Inc. 238 See also: Call Server Configuration About the Call Server Capabilities Domains On the Domains page, you can add administrative domains to or remove them from the list of domains from which registrations are accepted. If the list is empty, all domains are c...

Call Server Configuration Polycom, Inc. 240 See also: Call Server Configuration About the Call Server Capabilities Dial Rules Dial rules specify how the Polycom RealPresence DMA system Call Server uses the dial string to determine where to route the call. This dial string may include an IP address, ...

Call Server Configuration Polycom, Inc. 241 is attempting to reach another registered endpoint. It automatically adjusts for signaling protocol (SIP/H.323), case, and standard dial string deviations to locate a registered endpoint. You don’t have to account for these variables in your dial plan beca...

Call Server Configuration Polycom, Inc. 243 The Default Dial Plan and Suggestions for Modifications The Polycom RealPresence DMA system is configured by default with a generic dial plan that covers many common scenarios and may prove adequate for your needs. It’s described in the following table. Ru...

Call Server Configuration Polycom, Inc. 246 Add Dial Rule Dialog The following table describes the fields in the Add Dial Rule dialog. The following table describes the Action options and how the system attempts to resolve the destination address (dial string) for each. Field Description Dial Rule D...

Call Server Configuration Polycom, Inc. 250 Edit Dial Rule Dialog The following table describes the fields in the Edit Dial Rule dialog. The following table describes the Action options and how the system attempts to resolve the destination address (dial string) for each. Field Description Dial Rule...

Call Server Configuration Polycom, Inc. 254 Preliminary/Postliminary Scripting A preliminary is an executable script, written in the Javascript language, that defines processing actions (filtering or transformation) to be applied to a dial string before the dial rule’s action is performed. A postlim...

Call Server Configuration Polycom, Inc. 255 Preliminary/Postliminary Scripting Functions The following table describes the functions you can use in a preliminary or postliminary script. The parentheses at the end of the function name contain the parameters, if any, that the function accepts. DIAL_ST...

Call Server Configuration Polycom, Inc. 257 How Dial Rule Actions Affect SIP Headers The following table shows how different dial rule actions apply a preliminary script’s modified dial string to the output SIP headers in a SIP call. getPeerPort() Return value : • If invoked from an External SIP Pee...

Call Server Configuration Polycom, Inc. 263 ////////////////////////////////// Match against individual VMRs. ACCEPT if any of them matches.//if (0 <= whitelist_vmrs.indexOf(getConferenceRoomOrID())){ prefix = "11";}DIAL_STRING = prefix + DIAL_STRING; See also: Preliminary/Postliminary Sc...

Call Server Configuration Polycom, Inc. 264 Add Hunt Group Dialog The Add Hunt Group dialog lets you define a new hunt group in the system and add members to it. The following table describes the fields in the dialog. See also: Hunt Groups Add Alias Dialog Edit Alias Dialog Edit Hunt Group Dialog Th...

Call Server Configuration Polycom, Inc. 266 All authentication configurations are supercluster-wide, but note that the default realm for SIP device authentication is the cluster’s domain as specified on the Admin > Local Cluster > Network Settings page (or sip.dma if no domain is specified). T...

Call Server Configuration Polycom, Inc. 267 See also: Call Server ConfigurationAdd Device Authentication DialogEdit Device Authentication Dialog Add Device Authentication Dialog The Add Device Authentication dialog appears when you click Add on the Device Authentication page while the Inbound Authen...

Call Server Configuration Polycom, Inc. 268 See also: Device Authentication Edit Device Authentication Dialog The Edit Device Authentication dialog appears when you click Edit on the Device Authentication page while an entry on the Inbound Authentication tab is selected. It lets you edit the authent...

Call Server Configuration Polycom, Inc. 270 See also: Call Server ConfigurationScript Debugging Dialog for Registration Policy ScriptsSample Registration Policy Scripts Registration Policy Scripting A registration policy script is an executable script, written in the Javascript language, that define...

Call Server Configuration Polycom, Inc. 272 See also: Registration Policy Script Debugging Dialog for Registration Policy Scripts When you click Debug this script on the Registration Policy page, the Script Debugging dialog appears, in which you can test your script. The dialog lets you enter or sel...

Call Server Configuration Polycom, Inc. 273 See also: Registration PolicyRegistration Policy Scripting Sample Registration Policy Scripts A registration policy script is an executable script, written in the Javascript language, that defines the criteria to be applied to registration requests in orde...

Call Server Configuration Polycom, Inc. 275 ); if (EP_IS_IPV4) { nparts = 4;} for (i = 0; i<nparts; i++) { if (i == 0) { IPstring = EP_IP[i]; } else { IPstring += "." + EP_IP[i] }} for (i=0; i<whitelist.length; i++) { if (IPstring.match(whitelist[i])) { return COMPLIANT; }}return NONCO...

Call Server Configuration Polycom, Inc. 276 See also: Call Server ConfigurationAdd Simplified ISDN Gateway Dialing Prefix DialogEdit Simplified ISDN Gateway Dialing Prefix Dialog Add Simplified ISDN Gateway Dialing Prefix Dialog The Add Simplified ISDN Gateway Dialing Prefix dialog lets you create a...

Call Server Configuration Polycom, Inc. 277 See also: Call Server ConfigurationPrefix Service Edit Simplified ISDN Gateway Dialing Prefix Dialog The Edit Simplified ISDN Gateway Dialing Prefix dialog lets you edit a prefix-driven simplified ISDN gateway dialing service. The following table describes...

Call Server Configuration Polycom, Inc. 278 See also: Call Server ConfigurationPrefix Service Edit Vertical Service Code Dialog The Edit Vertical Service Code dialog lets you edit a call forwarding or hunt group service invoked when callers dial the vertical service code (VSC) for that service follo...

Call Server Configuration Polycom, Inc. 279 You can enable these embedded DNS servers on the Embedded DNS page. This is a supercluster-wide setting. Embedded DNS is enabled by default for newly installed RealPresence DMA systems. In its default configuration, the Call server sub-domain controlled by...

Call Server Configuration Polycom, Inc. 280 5 Reconfigure your endpoints to register to the correct domain name for their site. To determine the correct domain name for a site, go to Network > Site Topology > Sites , select the site, and click Site Information . The Logical host name field dis...

Call Server Configuration Polycom, Inc. 281 The settings on this page are supercluster-wide (the clusters aren’t independently configured). To configure history record retention 1 Log into the system as a user with the Auditor role and go to Admin > Call Server > History Retention Settings . 2...

Polycom, Inc. 282 Site Topology This section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 site topology configuration topics: ● About Site Topology ● Sites ● Site Links ● Site-to-Site Exclusions ● Territories ● Network Clouds ● Bandwidth Management ● ...

Site Topology Polycom, Inc. 283 The RealPresence DMA system uses site topology information for a variety of purposes, including cascade for bandwidth conferences, bandwidth management, Session Border Controller selection, and cluster responsibility management in a supercluster. It can get it in one ...

Site Topology Polycom, Inc. 284 See also: Site Links Site-to-Site Exclusions Territories Network Clouds Site Topology Configuration Procedures Sites The Sites page contains a list of the sites defined in the site topology. If the system is integrated with a Polycom RealPresence Resource Manager syst...

Site Topology Polycom, Inc. 286 See also: About Site Topology Sites Add Site Dialog Lets you define a new site in the Polycom RealPresence DMA system’s site topology and specify which subnets are associated with it. The following table describes the fields in the dialog. Logical host name If the sys...

Site Topology Polycom, Inc. 294 See also: About Site Topology Sites Add Subnet Dialog Edit Subnet Dialog Site Topology Configuration Procedures Add Subnet Dialog Lets you add subnets to the site you’re adding or editing. The following table describes the fields in the dialog. IP Address The IP addre...

Site Topology Polycom, Inc. 295 See also: Add Site Dialog Edit Site Dialog Site Topology Configuration Procedures Edit Subnet Dialog Lets you edit a subnet associated with a site. The following table describes the fields in the dialog. Subnet mask length The CIDR (Classless Inter-Domain Routing) pre...

Site Topology Polycom, Inc. 296 See also: Add Site Dialog Edit Site Dialog Site Topology Configuration Procedures Site Links The Site Links page contains a list of the links defined in the site topology. A link can connect two sites, or it can connect a site to an MPLS network cloud (see Network Clo...

Site Topology Polycom, Inc. 297 See also: About Site Topology Add Site Link Dialog Edit Site Link Dialog Site Topology Configuration Procedures Add Site Link Dialog Lets you define a new site link in the Polycom RealPresence DMA system’s site topology. A link can connect two sites, or it can connect...

Site Topology Polycom, Inc. 300 See also: About Site Topology Add Territory Dialog Edit Territory Dialog Site Topology Configuration Procedures Add Territory Dialog Lets you define a new territory in the Polycom RealPresence DMA system’s site topology. The following table describes the fields in the...

Site Topology Polycom, Inc. 301 See also: About Site Topology Territories Site Topology Configuration Procedures Edit Territory Dialog Lets you edit a territory in the RealPresence DMA system’s site topology. The following table describes the fields in the dialog. Available sites Lists sites found a...

Site Topology Polycom, Inc. 302 See also: About Site Topology Territories Site Topology Configuration Procedures Network Clouds The Network Clouds page contains a list of the MPLS (Multiprotocol Label Switching) network clouds defined in the site topology. If the RealPresence DMA system is integrate...

Site Topology Polycom, Inc. 303 See also: About Site TopologyNetwork CloudsSite Topology Configuration Procedures Edit Network Cloud Dialog Lets you edit an MPLS network cloud in the Polycom RealPresence DMA system’s site topology. The following table describes the fields in the dialog. See also: Ab...

Site Topology Polycom, Inc. 304 Site Topology Configuration Procedures To configure your site topology in the RealPresence DMA system 1 Go to Network > Site Topology > Sites . Initially, the list of sites contains only an entry named Internet/VPN, which can’t be edited. 2 For each site in your...

Polycom, Inc. 306 Users and Groups This section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system management topics related to users and groups: ● User Roles Overview ● Adding Users Overview ● Users ● Groups ● Login Sessions ● Change Password Dialog...

Users and Groups Polycom, Inc. 307 If your system is integrated with an Active Directory, all enterprise users are automatically Conferencing Users. You can use enterprise groups to manage assignment of the other user roles. See Enterprise Groups Procedures . See also: Users Users Procedures Confere...

Users and Groups Polycom, Inc. 309 The search pane above the list lets you find users matching the criteria you specify. Click the down arrow on the right to expand the search pane, providing access to more search fields and filters. The system matches any string you enter against the beginning of t...

Users and Groups Polycom, Inc. 310 See also: User Roles Overview Adding Users Overview Add User Dialog Edit User Dialog Conference Rooms Dialog Users Procedures Conference Rooms Procedures Add User Dialog The following table describes the parts of the Add User dialog, which lets you add local users ...

Users and Groups Polycom, Inc. 312 See also: Users Select Associated Endpoints Dialog Users Procedures Conference Rooms Procedures Edit User Dialog The following table describes the parts of the Edit User dialog. The User ID is not editable. The other General Info items are editable only for local (...

Users and Groups Polycom, Inc. 315 Authentication Required Dialog In maximum security mode, changing a user’s password requires you to authenticate yourself. Enter your password and click OK . See also: Edit User Dialog Select Associated Endpoints Dialog Lets you associate an endpoint with the selec...

Users and Groups Polycom, Inc. 316 ● Scheduled meeting conference rooms, which are short-lived (they have a start and end time). These rooms belong to the Conferencing Users who set up the meetings in the RealPresence Resource Manager system’s scheduling interface. ● Preset dial-out conference rooms...

Users and Groups Polycom, Inc. 317 See also: Users Add Conference Room Dialog Edit Conference Room DialogUsers Procedures Conference Rooms Procedures Add Conference Room Dialog Lets you create a custom conference room for this user. For a local user, you must add at least one conference room to give...

Users and Groups Polycom, Inc. 322 See also: Users Conference Rooms Dialog Add Dial-out Participant Dialog Edit Dial-out Participant Dialog Conference Rooms Procedures Edit Conference Room Dialog Lets you view or modify a conference room’s details. The following table describes the parts of the Edit...

Users and Groups Polycom, Inc. 326 Add Dial-out Participant Dialog Lets you add a participant to the conference room’s Dial-out Participants list. When someone dials into the conference room and starts a conference, the system dials out to the participants in the list. The following table describes ...

Users and Groups Polycom, Inc. 327 4 Go to Users > Users and delete the admin account. See To delete a local user . To find a user or users 1 Go to User > Users . The Users page appears. 2 For a simple search, enter a search string in the Search users field and press E NTER . The system matche...

Users and Groups Polycom, Inc. 328 To delete a local user 1 Go to User > Users . 2 If necessary, filter the Users list to find the user to be deleted. You can only delete local users, not users added from the Active Directory. 3 Select the user and click Delete User . 4 In the Delete User dialog,...

Users and Groups Polycom, Inc. 329 2 In the Actions list, click Manage Conf Rooms . The Conference Rooms dialog appears. 3 Select the conference room you want to edit and click Edit . The Edit Conference Room dialog appears. 4 Modify the settings you want to change. See Edit Conference Room Dialog ....

Users and Groups Polycom, Inc. 331 See also: Users Edit Group Dialog Enterprise Groups Procedures Import Enterprise Groups Dialog The following table describes the fields in the Import Enterprise Groups dialog. See also: Users GroupsEnterprise Groups Procedures Edit Group Dialog The following table ...

Users and Groups Polycom, Inc. 334 Enterprise Groups Procedures The Polycom RealPresence DMA system’s ability to import an enterprise group and assign it a conference template lets you customize the conferencing experience for all members of the group. The ability to assign defined Polycom RealPrese...

Users and Groups Polycom, Inc. 335 2 Optionally, in the Actions list, click Move Up until your new conference template has Priority 1. This ensures that users who have access to multiple conference templates will use this one for their enterprise conference room. You can choose a different priority ...

Users and Groups Polycom, Inc. 336 See also: Session Users and Groups Change Password Dialog The system may be configured to expire local user passwords after a certain number of days (see Local Password ). If your password has expired when you try to log into the system, the Change Password dialog ...

Polycom, Inc. 337 System Management and Maintenance This section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system operations topics: ● Management and Maintenance Overview ● Recommended Regular Maintenance ● Dashboard ● Alerts ● System Log Files ● T...

System Management and Maintenance Polycom, Inc. 338 ● Using the system tools provided to aid with system and network diagnostics, monitoring, and troubleshooting. See Troubleshooting Utilities . Should the need arise, Polycom Global Services personnel may ask you to run these tools. ● Upgrading the ...

System Management and Maintenance Polycom, Inc. 339 ● Unless otherwise instructed by Polycom Global Services, configure logging at the debug level with a rolling frequency of every day and a retention period of 60 days. If hard drive space becomes an issue, decrease the retention period incrementall...

System Management and Maintenance Polycom, Inc. 340 ● The Cluster Info pane’s Resources section shows that there is adequate free disk space. If the system is using more than 80% of disk space, free up space by doing some or all of the following:  Go to Maintenance > Backup and Restore and downl...

System Management and Maintenance Polycom, Inc. 341 Security configuration Go to Admin > Local Cluster > Security Settings and verify that the security settings are what you expect (we strongly recommend always using the high security mode). Any departure from the settings you expected to see ...

System Management and Maintenance Polycom, Inc. 342 An alert icon appears in the title bar of a pane if there is an alert related to its information. Hover over it to see the alert message. See also: Active Directory Integration Pane Call Server Active Calls Pane Call Server Registrations Pane Clust...

System Management and Maintenance Polycom, Inc. 343 See also: Dashboard Call Server Registrations Pane Displays the total number of active (including active quarantined) and inactive (including inactive quarantined and blocked) endpoint registrations and the number that failed in the past 24 hours. ...

System Management and Maintenance Polycom, Inc. 344 dial-ins to conferences scheduled via Polycom Conferencing for Outlook (calendared conferences) or via an API client such as the Polycom RealPresence Resource Manager system. Click the Link button to go to the Conference History page. See also: Das...

System Management and Maintenance Polycom, Inc. 345 See also: Dashboard Exchange Server Integration Pane If the Polycom RealPresence DMA system is integrated with a Microsoft Exchange server (see Microsoft Exchange Server Integration ), displays the following: ● The integration status, which can be ...

System Management and Maintenance Polycom, Inc. 346 See also: Dashboard License Status Pane Displays the license status of the selected cluster and the number of licensed and active calls. Note that a call that has multiple “legs” (spans multiple clusters) uses a license for each leg of the call (ea...

System Management and Maintenance Polycom, Inc. 347 ● - Indicates one of the following:  Out of service : The server is out of service. It is either offline, busied out, or an administrator has issued the Stop Using command to this server.  Unreachable from <list of cluster names> : The serv...

System Management and Maintenance Polycom, Inc. 348 ● The time, date, server, and source of the last failed login attempt by your user ID. ● The number of consecutive failures before your current successful login. See also: Dashboard Alerts On various pages and dashboard panes, the alert icon is use...

System Management and Maintenance Polycom, Inc. 350 ● There may be a network problem. Click the link to go to the DMAs page. See also: Alerts Territory Status The following alerts provide information on changes in territory status. Alert 1103 No clusters assigned to <list of territories>. The ...

System Management and Maintenance Polycom, Inc. 352 If you can ping the cluster, the OS is running, but the application may be in a bad state. Try rebooting the server(s). See also: Alerts Asynchronous Operation The following alerts provide information on asynchronous states between servers in a clu...

System Management and Maintenance Polycom, Inc. 353 Try logging into the Polycom RealPresence Resource Manager system. If you can do so, make sure the login credentials that the RealPresence DMA system uses to connect to it are still valid. See also: Alerts Alert 2004 Resource management server <...

System Management and Maintenance Polycom, Inc. 355 Alert 2106 Cluster <cluster>: Failed connection from <server> to Active Directory for user authentications at YYYY-MM-DD HH:MM GMT+/-H[:MM]. The specified server tried to connect to the Active Directory in order to authenticate a user’s...

System Management and Maintenance Polycom, Inc. 356 Alert 2201 Exchange server integration primary cluster <p-cluster> is not operational. Integration by backup cluster <b-cluster>. The primary cluster for the territory responsible for Exchange server integration is unreachable, and its ...

System Management and Maintenance Polycom, Inc. 357 Alert 2401 Connection to the history/audit database for cluster <cluster> has failed. The specified cluster is unable to communicate with its shared call history database. This may indicate a network problem, or a software failure within the ...

System Management and Maintenance Polycom, Inc. 358 Alert 2603 Cluster <cluster>: Invalid Lync account URI configured for Lync server <lyncserver>. The system is unable to authenticate with the Lync server using the currently configured Lync account URI. Click the link to go to the Netwo...

System Management and Maintenance Polycom, Inc. 359 To use the cluster for anything other than logging into the management interface, you must enable signaling. If you’re logged in to that cluster, click the link to go to the Signaling Settings page. If not, log into that cluster and go to Admin >...

System Management and Maintenance Polycom, Inc. 362 See also: Alerts Alert 3205 Cluster <cluster>: DMA VE Soft RPP version is incompatible with license. No calls are permitted. The specified cluster’s version of software is not compatible with the installed license. The system will not permit ...

System Management and Maintenance Polycom, Inc. 364 The alert text describes the nature of the problem, which may require additional configuration of the DNS server(s) or network settings for the cluster. Refer to the Polycom RealPresence DMA 7000 System Operations Guide for more information regardi...

System Management and Maintenance Polycom, Inc. 366 Alert 3406 Server <server> CPU utilization > 75%. The specified server’s CPU and/or I/O bandwidth usage is exceptionally high. This can be caused by activities such as backup creation, CDR downloading, logging at too high a level, or refre...

System Management and Maintenance Polycom, Inc. 367 Alert 3603 Cluster <cluster>: Active Directory integration is not consistent between servers. In the specified cluster, the Active Directory integration status information is different on the two servers, indicating that their internal databa...

System Management and Maintenance Polycom, Inc. 369 Alert 4001 MCU <MCUname> is currently busied out. Someone busied out the specified MCU. Click the link to go to the Network > MCU > MCUs page. See also: Alerts Alert 4002 MCU <MCUname> is currently out of service. Someone took the...

System Management and Maintenance Polycom, Inc. 373 Alert 5001 <Model> ITP system attempting to register with ID <H.323 ID or SIP URI> is improperly configured. A device that identifies itself as an ITP (Immersive Telepresence) system has registered with the Call Server, but the H.323 ID...

System Management and Maintenance Polycom, Inc. 374 Click the link to go to the Reports > Call History page and view more information about the call. See The Default Dial Plan and Suggestions for Modifications for common ways to avoid dialing loops. See also: Alerts Conference Manager The followi...

System Management and Maintenance Polycom, Inc. 375 Alert 6102 Conference <VMR> on MCU <MCU> failed to start: <reason>. A conference using the conference room identifier <VMR> has failed to start for the specified reason. If no MCU was selected, <MCU> is “unresolved”. T...

System Management and Maintenance Polycom, Inc. 378 Alert 6208 Cluster <cluster>: Failed to create/manage conference contacts in Active Directory; Active Directory is not configured for Windows Remote Management. The specified cluster has attempted to create or manage Active Directory conferen...

System Management and Maintenance Polycom, Inc. 379 Click the link to go to the Network > Site Topology > Sites page to begin troubleshooting. Try expanding the ISDN number ranges specified in the site’s ISDN Range Assignment section. See also: Alerts Alert 7006 Cluster <cluster>: Extern...

System Management and Maintenance Polycom, Inc. 380 ● Delete Archived Logs — Deletes the selected log file archive. Only users with the Auditor role can delete archives, and only archives that have been downloaded can be deleted. We recommend regularly deleting downloaded log file archives in order ...

System Management and Maintenance Polycom, Inc. 381 b In the Actions list, click Download Archived Logs . c In the dialog, select a location and click Save . 3 To download an archive of the currently open log files (but not close them): a In the Actions list, click Download Active Logs . b In the di...

System Management and Maintenance Polycom, Inc. 382 Troubleshooting Utilities The Polycom RealPresence DMA system’s Troubleshooting Utilities submenu includes several useful network and system status commands, which you can run and view the output of in the system’s familiar graphical interface. Eac...

System Management and Maintenance Polycom, Inc. 383 To run iostat on each server » Go to Maintenance > Troubleshooting Utilities > I/O Stats . The system displays results of the command for each server. SAR Use SAR to see a complete system activity report (from the preceding midnight to the cu...

System Management and Maintenance Polycom, Inc. 384 To check configuration synchronization 1 Go to Maintenance > Troubleshooting Utilities > Check Configuration Synchronization . 2 To automatically correct any problems, select Automatically correct synchronization issues . 3 Click OK . A messa...

System Management and Maintenance Polycom, Inc. 386 See also: Management and Maintenance Overview Recommended Regular Maintenance Confirm Restore Dialog Backup and Restore Procedures Confirm Restore Dialog The Confirm Restore dialog appears when you select a backup file and click Restore Selecte d i...

System Management and Maintenance Polycom, Inc. 387 To download a backup file 1 Go to Maintenance > Backup and Restore . The list contains the last ten backup files. 2 Select the backup file you want to download. 3 In the Actions list, click Download Selected . 4 Choose a path and filename for th...

System Management and Maintenance Polycom, Inc. 388 7 To restore now, make sure you meet the criteria in the first two steps of the next procedure, and click Now . The Confirm Restore dialog appears. 8 Read the warning, make sure that you want to continue, select which data you want to restore, and ...

System Management and Maintenance Polycom, Inc. 391 b Go to Maintenance > Software Upgrade and check the Operation History table. c If the system was integrated with Active Directory, go to Admin > Integrations > Microsoft Active Directory and re-enable the integration. See also: Backing Up...

System Management and Maintenance Polycom, Inc. 392 See also: Management and Maintenance Overview Recommended Regular Maintenance Basic Upgrade Procedures Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade (...

System Management and Maintenance Polycom, Inc. 393 To install an upgrade 1 Put the upgrade package file somewhere on or accessible from your PC. 2 Go to Maintenance > Software Upgrade . 3 In the Actions list, click Upload . 4 Select the upgrade package file and click Open . The File Upload dialo...

System Management and Maintenance Polycom, Inc. 394 9 Click Yes . If a restart is required, a dialog informs you that the upgrade is starting. Shortly after that, the system logs you out and restarts. 10 Click OK to log out immediately, or simply wait. The Upgrade Status page appears. It shows progr...

System Management and Maintenance Polycom, Inc. 396 b Go to Network > Site Topology > Territories and reassign territory responsibilities back to this cluster. Or, if previously integrated with a Polycom RealPresence Resource Manager system, go to Admin > Integrations > RealPresence Reso...

System Management and Maintenance Polycom, Inc. 397 See also: Upgrading the Software Basic Upgrade Procedures Simplified Supercluster Upgrade (Complete Service Outage) Complex Supercluster Upgrade (Some Service Maintained) Factors to Consider for an Incremental Supercluster Upgrade Before deciding t...

System Management and Maintenance Polycom, Inc. 398 ● History records for calls and conferences that cross from the old supercluster to the new one (and vice versa) will not be merged into a single call/conference after the upgrade. ● If embedded DNS is enabled, the enterprise DNS can only point to ...

System Management and Maintenance Polycom, Inc. 401  The package version numbers on the two servers are not the same. See also: Upgrading the Software Basic Upgrade Procedures Factors to Consider for an Incremental Supercluster Upgrade Complex Supercluster Upgrade (Some Service Maintained) Please c...

System Management and Maintenance Polycom, Inc. 402 ● If your existing server is running an unpatched release version of the system software for which you have the installation DVD, follow the procedure in Expanding an Unpatched System . ● If your existing server is running a patched version of the ...

System Management and Maintenance Polycom, Inc. 403 See also: Management and Maintenance Overview Adding a Second Server Expanding a Patched System Expanding a Patched System Follow the instructions in this section to expand a patched system. To expand a patched single-server system into a two-serve...

System Management and Maintenance Polycom, Inc. 404 11 When the first server displays DMA Ready , turn on the second server. The second server boots, detects the presence of Server 1, gets its configuration settings from it, and joins the cluster. When done, both servers’ LCDs display DMA Clustered ...

System Management and Maintenance Polycom, Inc. 405 To restart or shut down one or both servers in a cluster 1 Go to Maintenance > Shutdown and Restart . The page displays the server or servers in the cluster, along with status information. 2 Select the server(s) you want to shut down or restart....

Polycom, Inc. 406 System Reports This chapter section describes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system reports topics: ● Alert History ● Call History ● Conference History ● Call Detail Records (CDRs) ● Registration History Report ● Active Directory...

System Reports Polycom, Inc. 408 Export History The Call History page’s Export History list provides a record of the CDR exports (all call and conference data for the specified period) and search results exports from the system. It appears when you click the Show Export History command (in the Actio...

System Reports Polycom, Inc. 409 Export History The Conference History page’s Export History list provides a record of the CDR exports (all call and conference data for the specified period) and search results exports from the system. It appears when you click the Show Export History command (in the...

System Reports Polycom, Inc. 411 Call Detail Records (CDRs) In addition to the online call and conference history reports, the Polycom RealPresence DMA system generates call detail records (CDRs) for all calls and conferences, which you can download. The procedure for exporting CDRs and the record l...

System Reports Polycom, Inc. 416 Conference Record Layouts The following table describes the fields in the conference records. Values are enclosed in double quotes when necessary, using the same rules as for call records. Times and dates in the CDR file are expressed in the time zone of the RealPres...

System Reports Polycom, Inc. 418 See also: System Reports Call History Conference History Registration History Report If the Polycom RealPresence DMA system Call Server is providing H.323 gatekeeper or SIP registrar services, the Registration History page provides access to information about registe...

System Reports Polycom, Inc. 419 setting the date/time range for your search, keep in mind that retrieving a large number of records can take some time. The registrations that match your search criteria are listed below the search fields. In the Actions list, the Show Detail s command displays the R...

System Reports Polycom, Inc. 420 4 Optionally, specify a start or end time range and any filter criteria you want to use. Then click Search . The system displays the devices matching your search criteria. See also: System Reports Call History Conference History Active Directory Integration Report If...

System Reports Polycom, Inc. 422 Orphaned Groups and Users Report If the Polycom RealPresence DMA system is integrated with your Active Directory, it generates an orphaned groups and users report whenever you manually update the directory connection ( Admin > Integrations > Microsoft Active Di...

System Reports Polycom, Inc. 423 3 When prompted to confirm, click OK . The system removes the orphaned user data. See also: Microsoft Active Directory ® Integration Active Directory Integration Report Enterprise Passcode Errors Report Conference Room Errors Report If the Polycom RealPresence DMA sy...

System Reports Polycom, Inc. 424 The following table describes the fields in the list. Exporting Conference Room Errors Data From the Conference Room Errors page, you can use the Export Room Errors Report command to download a CSV (comma-separated values) file containing all the data in the conferen...

System Reports Polycom, Inc. 425 Enterprise Passcode Errors Report If the Polycom RealPresence DMA system is integrated with your Active Directory, conference and chairperson passcodes for enterprise users can be maintained in the Active Directory. See Adding Passcodes for Enterprise Users . The Pol...

System Reports Polycom, Inc. 426 Exporting Enterprise Passcode Errors Data From the Conference Room Errors page, you can use the Export Enterprise Passcode Errors Report command to download a CSV (comma-separated values) file containing all the data in the enterprise passcode errors report. To downl...

System Reports Polycom, Inc. 427 Exporting Network Usage Data From the Network Usage page, you can use the Export Network Usage Data command to download a CSV (comma-separated values) file containing all the network usage data point records for the time period you specify. The system retains the mos...

System Reports Polycom, Inc. 429 To download network usage data 1 Go to Reports > Network Usage . 2 In the Actions list, click Export Network Usage Data . 3 In the Export Time Frame dialog, set the Start Date and time and the End Date and time you want to include. The defaults provide all network...

Polycom, Inc. 430 Polycom RealPresence DMA System SNMP Support This section provides a discussion of the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) SNMP support. It includes these topics: ● SNMP Overview ● Configure SNMP ● Download MIBs SNMP Overview SNMP is an application-laye...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 431 ● A MIBThe MIB (Management Information Base) is a virtual information storage area for network management information, which consists of collections of managed network objects. You can configure the SNMP agent for a particular system MIB...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 432 Configure SNMP The RealPresence DMA system uses SNMP to provide a standardized framework and a common language used monitoring and managing the system. Note that you should understand how your SNMP management system is configured to prop...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 433 3 Click Update . Add an SNMP Notification User The Add Notification User dialog lets you add a security user authorized to receive notifications. For SNMPv3 notifications, a security user is required. When you add a notification agent, y...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 434 4 Click OK . The user displays in the Notification Users list. Edit Notification User Dialog The Edit Notification User dialog lets you modify a security user authorized to receive SNMPv3 notifications. Add an SNMP Notification Agent The...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 435 1 Click Add Agent . 2 Configure the settings in the Add Notification Agent dialog box. 3 Click OK . The agent appears in the Notification Agents list. Edit Notification Agent Dialog The Edit Notification Agent dialog lets you enable, dis...

Polycom RealPresence DMA System SNMP Support Polycom, Inc. 436 Download MIBs You can download any of the Polycom MIBs from the SNMP Settings page. Polycom recommends using a MIB browser to explore the DMA system MIB. The DMA system MIB is self-documenting, including information about the purpose of ...