Page 2 - Statement of conditions
2 P0990474 0 3 Copyright © 2001 Nortel Networks All rights reserved. May 17, 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented wi...
Page 3 - Contents
3 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 7 - Figures
7 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Figures Figure 1 Inside the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Figure 2 Mounting the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 9 - Tables
9 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Tables Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Table 2 CallPilot features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1...
Page 11 - Preface; Before you begin; italic text; OK
11 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Preface The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large business system into a compact, easy to use system. ...
Page 12 - About the buttons on your telephone
12 Preface P0990474 0 3 About the buttons on your telephone This guide shows the Business Series Terminal buttons. Table 1 shows which buttons to use on the different types of Nortel Networks telephones. You can enter ≤ , ƒ or ƒ and the code to use a feature. For example: Press ≤·°⁄ to access your m...
Page 13 - How to Get Help; USA and Canada; Authorized Distributors - ITAS Technical Support
Preface 13 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide • Nortel Networks Call Center Reporting Set Up and Operation Guide Provides instructions for setting up the Call Center Reporting feature on CallPilot 150. How to Get Help USA and Canada Authorized Distributors - ITAS Technic...
Page 14 - Technical Support - CTAS
14 Preface P0990474 0 3 email: [email protected] CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777 email: [email protected] APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetw...
Page 15 - How to use this guide
15 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 1How to use this guide This guide explains: • what CallPilot Mini/CallPilot 150 is • how to install CallPilot Mini/CallPilot 150 • how to initialize CallPilot Mini/CallPilot 150 • how to troubleshoot CallPilot Mini/CallPilot ...
Page 16 - How the instructions are presented; Warning and caution symbols; alerts you to steps that are complicated or critical.; alerts you to situations where you may damage the equipment.
16 Chapter 1 How to use this guide P0990474 0 3 How the instructions are presented The tasks in this book are presented as step-by-step instructions, in the order you must carry them out. Warning and caution symbols Sometimes you will see symbols warning you to be careful. These symbols include: Bef...
Page 17 - About CallPilot Mini/CallPilot 150; CallPilot Mini offers; Features of CallPilot
17 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 2System overview About CallPilot Mini/CallPilot 150 The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized businesses. It combines the voicemail and call processing features of a large ...
Page 18 - Compatibility; Meridian 1 systems compatible with CallPilot Mini; The CallPilot 150 can connect to these Norstar telephone systems:; Hardware overview; Data connectors; The CallPilot Mini/CallPilot 150 has the following connections:; CallPilot 150 does not work with Centrex KSUs.
18 Chapter 2 System overview P0990474 0 3 Compatibility Meridian 1 systems compatible with CallPilot Mini The CallPilot Mini can connect to these Meridian 1 telephone systems: Norstar systems compatible with CallPilot 150 The CallPilot 150 can connect to these Norstar telephone systems: Hardware ove...
Page 19 - PCMCIA slots; The CallPilot Mini/CallPilot 150 has two PCMCIA slots.; Dimensions; The CallPilot Mini/CallPilot 150 has the following dimensions:
Chapter 2 System overview 19 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Figure 1 Inside the CallPilot Mini/CallPilot 150 PCMCIA slots The CallPilot Mini/CallPilot 150 has two PCMCIA slots. • The bottom slot is used for the feature cartridge. The feature cartridge is the device t...
Page 20 - Voice message storage
20 Chapter 2 System overview P0990474 0 3 Voice message storage The voice message storage is the amount of memory that CallPilot Mini/CallPilot 150 has to store greetings and voicemail messages. The CallPilot Mini/CallPilot 150 provides 24 hours of voice message storage. With the optional message st...
Page 22 - Managing the CallPilot system; Running without a LAN; “Initializing the CallPilot Mini/CallPilot 150” on page 29; DNS server; You cannot use the CallPilot Mini without a LAN connection.
22 Chapter 3 Preparing to install the CallPilot Mini/CallPilot 150 P0990474 0 3 Managing the CallPilot system CallPilot Mini is managed using CallPilot Manager. You require a LAN connection to the CallPilot Mini to use CallPilot Manager. CallPilot 150 is managed using a telephone or CallPilot Manage...
Page 23 - Wall mounting the CallPilot Mini/CallPilot 150
23 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 4Installing CallPilot Mini/CallPilot 150 This chapter describes installing the CallPilot Mini/CallPilot 150 on a wall and powering it up. Wall mounting the CallPilot Mini/CallPilot 150 Follow this procedure to mount the CallP...
Page 24 - Connecting the CallPilot Mini/CallPilot 150; Figure 3; “Connecting to the CallPilot Mini/CallPilot
24 Chapter 4 Installing CallPilot Mini/CallPilot 150 P0990474 0 3 Connecting the CallPilot Mini/CallPilot 150 1 Open the CallPilot Mini/CallPilot 150 by inserting a flat screwdriver into the slot on the right-hand side of the door and pressing the tab out of the way. Figure 3 shows the inside of the...
Page 27 - CallPilot Mini/CallPilot 150 LEDs
Chapter 4 Installing CallPilot Mini/CallPilot 150 27 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide CallPilot Mini/CallPilot 150 LEDs When the CallPilot Mini/CallPilot 150 starts up, the LEDs change to indicate where the CallPilot Mini/CallPilot 150 is in the start up process. Table...
Page 29 - About CallPilot Manager; “Initializing CallPilot 150 using a telephone” on page 43; “To remove Feature Codes” on page 66
29 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 5Initializing the CallPilot Mini/CallPilot 150 After you install and power up the CallPilot Mini/CallPilot 150, you need to initialize it. Initializing the CallPilot Mini/CallPilot 150 sets the system parameters to their defa...
Page 30 - Configuring the Meridian 1 PBX to work with CallPilot Mini; “Creating an ACD Queue” on; Creating an ACD Queue; that appear on your display may be different.
30 Chapter 5 Initializing the CallPilot Mini/CallPilot 150 P0990474 0 3 Configuring the Meridian 1 PBX to work with CallPilot Mini The Meridian 1 PBX uses an ACD Queue to route calls to the CallPilot Mini. An ACD Queue is a feature that distributes calls to available ACD Agents. For the ACD Queue us...
Page 31 - Respond to the prompts according to; accept the default value.; documentation that came with your Meridian 1 PBX.
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 31 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 2 Respond to the prompts according to Table 8 . 3 Respond to the prompts according to Table 9 . Note: For any of the prompts not listed in the table below, press the Enter key t...
Page 33 - Enabling the Call Forward on Busy message
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 33 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Enabling the Call Forward on Busy message When a caller dials a CallPilot Mini user that is busy on another call, the caller is forwarded to the user’s mailbox. The caller will ...
Page 34 - Computer requirements for CallPilot Manager; Computer requirements
34 Chapter 5 Initializing the CallPilot Mini/CallPilot 150 P0990474 0 3 Initializing CallPilot Mini/CallPilot 150 using CallPilot Manager To initialize CallPilot Mini/CallPilot 150 using CallPilot Manager you need to: • determine if your computer meets the CallPilot Manager requirements • connect to...
Page 35 - Connecting to the CallPilot Mini/CallPilot 150; “Running the Quick Install; Changing the IP address using a serial cable; serial cable
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 35 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Connecting to the CallPilot Mini/CallPilot 150 To connect to the CallPilot Mini/CallPilot 150, you need the IP address of the CallPilot Mini/CallPilot 150 and a connection to th...
Page 36 - CallPilot Mini/CallPilot 150 serial po rt
36 Chapter 5 Initializing the CallPilot Mini/CallPilot 150 P0990474 0 3 CallPilot Mini/CallPilot 150 serial po rt The following table shows the pin out for the CallPilot Mini/CallPilot 150 serial port. Configuring the terminal The terminal or terminal emulation program you use must be VT100 compatib...
Page 37 - “Running the Quick Install Wizard” on page 39
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 37 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 5 Remove power from the CallPilot Mini/CallPilot 150. 6 Reconnect power to the CallPilot Mini/CallPilot 150. The prompt To change any of this, press any key within 5 seconds app...
Page 38 - Changing the IP address using an Ethernet crossover cable; Connecting the Ethernet crossover cable; Shut down the computer.
38 Chapter 5 Initializing the CallPilot Mini/CallPilot 150 P0990474 0 3 Changing the IP address using an Ethernet crossover cable Using an Ethernet crossover cable, you can connect the CallPilot Mini/CallPilot 150 to your computer. With this connection, you can use CallPilot Manager to change the Ca...
Page 39 - Running the Quick Install Wizard; Use the following procedure to run the Quick Install Wizard:
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 39 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Running the Quick Install Wizard The Quick Install Wizard appears the first time you startup CallPilot Manager. The Quick Install Wizard is a single page that gathers enough inf...
Page 42 - Click the Install button.
42 Chapter 5 Initializing the CallPilot Mini/CallPilot 150 P0990474 0 3 4 Click the Install button. 5 If you are initializing a CallPilot Mini, reboot the CallPilot Mini. You can now start programming the CallPilot parameters. For information about how to program CallPilot, refer to the CallPilot Ma...
Page 43 - Initializing CallPilot 150 using a telephone; Determining CallPilot 150 Feature Codes; Programming Record or the Call Center Programming Record.
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 43 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Initializing CallPilot 150 using a telephone To initialize CallPilot 150 you need to: • determine the CallPilot 150 Feature Codes • configure the CallPilot 150 initial parameter...
Page 44 - NEXT; Configuring the CallPilot 150 initial parameters; ¤flfl‹››
44 Chapter 5 Initializing the CallPilot Mini/CallPilot 150 P0990474 0 3 3 Press NEXT to show the next Feature Code used by CallPilot. Record this code in Table 15 and on the CallPilot Programming Record or the Call Center Programming Record. 4 Repeat step 3 until you reach the final Feature Code. 5 ...
Page 45 - NVM
Chapter 5 Initializing the CallPilot Mini/CallPilot 150 45 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide You can now start programming the CallPilot parameters. For information about how to program the CallPilot, refer to the CallPilot Set Up and Operation Guide. 7. Press CHNG to t...
Page 47 - Changing the languages available
47 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 6Language Configuration Utility The CallPilot Mini/CallPilot 150 has two languages available for text and voice prompts. The Language Configuration Utility allows you to change the two languages that are available. The comput...
Page 48 - A dialog box appears when the language change is completed.
48 Chapter 6 Language Configuration Utility P0990474 0 3 15 Check the information that appears on this screen. If the information is correct, click the Finish button.If the information is not correct, click the Back button and correct the information before proceeding. A dialog box appears when the ...
Page 49 - Resetting passwords; Resetting the system administrator password; Resetting the password using a telephone (CallPilot 150 only); or
49 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 7 Password administration Resetting passwords This section identifies each type of CallPilot password and how to reset it if the owner forgets it. Resetting the system administrator password This is the password the system ad...
Page 50 - Resetting the operator password; Resetting the password using CallPilot Manager
50 Chapter 7 Password administration P0990474 0 3 Resetting the operator password (CallPilot 150 only) The operator password is used to gain access to operator manager functions, such as open and close business, change attendant DNs and enable and disable call answering. Resetting the password using...
Page 51 - Resetting the Mailbox passwords; Enter the system administration mailbox number and
Chapter 7 Password administration 51 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Resetting the Mailbox passwords The Mailbox password allows users to access their mailbox. Resetting the password using CallPilot Manager 1 Log on to CallPilot Manager. 2 Click the Mailbox Administra...
Page 52 - Resetting the Modem access password
52 Chapter 7 Password administration P0990474 0 3 5 Enter the password again in the Confirmation box. 6 Click the Submit button. Resetting the Modem access password This password is used to access CallPilot over a dialup connection. 1 Log on to CallPilot Manager. 2 Click the Configuration heading. 3...
Page 54 - “Programming CallPilot 150 DNs to memory buttons” on page 84
54 Chapter 8 Backing up and restoring CallPilot P0990474 0 3 Before you backup the CallPilot information, make sure you have enough disk space available on the disk you are using to store the backup information. Table 16 shows the maximum amount of disk space required for each backup. To back up the...
Page 55 - Click the Backup option.; A dialog box appears when the backup is completed.; Click the Continue button.; Restoring the CallPilot information; “Language
Chapter 8 Backing up and restoring CallPilot 55 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 9 Click the Backup option. 10 In the Local Folder box, enter the path name of the directory on your computer in which you want to store the CallPilot information. 11 In the CallPilot 150 h...
Page 57 - Retrieving the CallPilot log files; To retrieve the CallPilot log files:; Click the Log Files option.
Chapter 8 Backing up and restoring CallPilot 57 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Retrieving the CallPilot log files The CallPilot log files are a tool used by your Nortel Networks representative to help diagnose a CallPilot problem. To retrieve the CallPilot log files:...
Page 59 - Upgrading the CallPilot software version; “Programming
59 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 9Upgrading CallPilot Mini/CallPilot 150 This section describes how to upgrade the CallPilot Mini/CallPilot 150. You can upgrade: • the CallPilot software • the message storage Upgrading the CallPilot software version Make sur...
Page 60 - “Restoring the CallPilot information” on page 55; Upgrading the message storage; “Backing up the CallPilot information” on page 53
60 Chapter 9 Upgrading CallPilot Mini/CallPilot 150 P0990474 0 3 7 Wait until the LED turns on. 8 Unplug the power connector from the CallPilot Mini/CallPilot 150. 9 Press the eject button on the top PCMCIA slot to remove the upgrade cartridge. 10 Restore power to the CallPilot Mini/CallPilot 150. T...
Page 61 - “Language Configuration Utility” on page 47
Chapter 9 Upgrading CallPilot Mini/CallPilot 150 61 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 6 Connect power to the CallPilot Mini/CallPilot 150. The CallPilot Mini/CallPilot 150 will reboot. 7 Use CallPilot Manager to change the Country setting to the country that was selecte...
Page 63 - “Determining
63 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 10Troubleshooting Introduction Troubleshooting CallPilot Mini/CallPilot 150 problems involves determining the symptoms and diagnosing the cause of the problem. A problem can be the result of more than one component failure. D...
Page 64 - “CallPilot; CallPilot Mini/CallPilot 150 does not function at all; “The Power-on Diagnostics fail” on page 65
64 Chapter 10 Troubleshooting P0990474 0 3 If there is no response, this indicates that CallPilot 150 is not functioning. Refer to “CallPilot Mini/CallPilot 150 does not function at all” on page 64 . If CallPilot 150 responds with the appropriate prompt, there is a communication problem on the seria...
Page 65 - The Power-on Diagnostics fail; “CallPilot Mini/CallPilot 150 LEDs” on page 27; Cannot access CallPilot Manager; “LED 6 does not turn on after CallPilot Mini/CallPilot 150 has; CallPilot Mini/CallPilot 150 fails during a start up
Chapter 10 Troubleshooting 65 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide • power supply cord is connected to the CallPilot Mini/CallPilot 150 module • CallPilot Mini/CallPilot 150 module is getting power from the AC socket 4 Unplug the module and open the front cover. Remove the...
Page 66 - All of the mailboxes disappear after a software upgrade; a new installation of Voice Mail or Call Center; To remove Feature Codes; Mini does not support Feature Codes.
66 Chapter 10 Troubleshooting P0990474 0 3 General Delivery Mailbox greeting plays when you dial the Voicemail DN on CallPilot Mini You must reboot the CallPilot Mini after using the Quick Install Wizard. This ensure the CallPilot Mini is using the correct Voicemail DN. All of the mailboxes disappea...
Page 67 - CallPilot 150 does not reboot following **STARTUP; Ç؈ÏÈÌ; Note
Chapter 10 Troubleshooting 67 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide CallPilot 150 does not reboot following **STARTUP Following a **STARTUP of the KSU you must manually reboot and reset CallPilot 150. For information about resetting CallPilot, refer to the CallPilot Manager...
Page 68 - Inactive feature; LED error messages
68 Chapter 10 Troubleshooting P0990474 0 3 Inactive feature Maintenance of the CallPilot 150 installation is required if you attempt to initialize the system and the display shows: Should this occur: 1 Check the wiring at the distribution block, then enter the System Administration Feature Code. The...
Page 69 - LED 1 is blinking quickly
Chapter 10 Troubleshooting 69 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide LED 1 is blinking quickly If LED 1 is blinking quickly, the Bootloader has encountered an error. 1 Make sure the feature cartridge is in the bottom PCMCIA slot and it is seated properly. 2 Make sure no one ...
Page 71 - Configuring your computer to access the CallPilot modem; To configure your computer to access the CallPilot modem, you must:; Connecting a telephone to your computer modem; Meridian or Norstar digital telephone to your computer modem.
71 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Appendix AModem Access When there is no access to the CallPilot Mini/CallPilot 150 using a LAN connection or the serial port, you can use the modem to access to CallPilot Mini/CallPilot 150. Configuring your computer to access the Ca...
Page 72 - Creating a Dial-Up Networking connection
72 Modem Access P0990474 0 3 If your computer has a modem with one telephone cable connector, you need to use a telephone line splitter. To connect the line splitter: 1 Disconnect the telephone line for the modem from the wall outlet. 2 Insert the line splitter into the wall outlet. 3 Connect the te...
Page 73 - Creating a Dial-Up Networking connection on Windows NT 4.0
Modem Access 73 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 3 In the Advanced options box, select the Log on to network option: 4 In the Advanced options box, clear the following options:Enable software compression Require encrypted password Require data encryption Record a log f...
Page 75 - Creating a Dial-Up Networking connection on Windows 2000
Modem Access 75 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Creating a Dial-Up Networking connection on Windows 2000 1 Click the Start button and then click Programs. 2 Click Accessories and then click Communications. 3 Click Network and Dial-Up Connections.The Network and Dial-U...
Page 77 - Installing the Nortel Networks Modem Configuration Utility
Modem Access 77 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Installing the Nortel Networks Modem Configuration Utility Your modem requires a special configuration to access the CallPilot modem. The Modem Configuration Utility allows you to easily switch between the configuration ...
Page 78 - Enabling the modem on the CallPilot Mini/CallPilot 150; Enabling Modem access using CallPilot Manager; : If you do not enter a password, Modem access is
78 Modem Access P0990474 0 3 Enabling the modem on the CallPilot Mini/CallPilot 150 You must enable the CallPilot modem before you access the system using the modem. Enabling Modem access using CallPilot Manager 1 Log on to CallPilot Manager. 2 Click the Configuration heading. 3 Click the Access Pas...
Page 80 - Connecting to the CallPilot system; Configuring your modem to access the CallPilot modem; CHNG
80 Modem Access P0990474 0 3 Connecting to the CallPilot system To connect to the CallPilot system you must: • configure your modem to access the CallPilot modem • connect to the CallPilot modem Configuring your modem to access the CallPilot modem The CallPilot modem requires a special configuration...
Page 81 - Accessing the CallPilot system using the CallPilot console; Tip
Modem Access 81 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 7 Use the telephone connected to your computer modem to dial the CallPilot system you want to access. 8 When prompted, press •• , the System Coordinator mailbox number and then £ . For example, ••⁄¤£. 9 Enter the Modem A...
Page 82 - Accessing the CallPilot system using CallPilot Manager; Configuring your modem for normal modem connections
82 Modem Access P0990474 0 3 Accessing the CallPilot system using CallPilot Manager 1 Start your web browser. 2 In the URL field, enter http://192.168.0.2. 3 Log on to CallPilot Manager When you are finished with the CallPilot system, end your connection to the CallPilot modem. Configuring your mode...
Page 84 - Programming CallPilot 150 DNs to memory buttons
84 Norstar Directory Numbers P0990474 0 3 Programming CallPilot 150 DNs to memory buttons As a troubleshooting aid, it is helpful to program the CallPilot 150 DNs to appear on the memory buttons of a Norstar telephone. After you have determined the CallPilot 150 DNs, program them onto memory buttons...
Page 85 - Glossary; The second language CallPilot can be programmed to operate in.
85 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Glossary Administration The tasks involved in maintaining Mailboxes, Greetings, Skillsets, Agents and System configuration. Agent An agent is a person who is assigned to answer calls for one or more Skillsets in a Call Center. Alarms...
Page 86 - The parameters that are preset within CallPilot.
86 Glossary P0990474 0 3 Configuration The tasks involved in setting up the different parameters of CallPilot. For example, configuring the telephone lines answered by CallPilot. See also Administration. Conventions The way certain information is described. For example, using underlined text to repr...
Page 87 - The physical components of a CallPilot Mini/CallPilot 150.
Glossary 87 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Feature Code A unique three-digit code that is used to access CallPilot features and options from a telephone. Flash Memory Memory that stores data even when CallPilot Mini/CallPilot 150 is restarted or disconnected from the...
Page 88 - A storage place for messages on CallPilot.
88 Glossary P0990474 0 3 Mailbox A storage place for messages on CallPilot. Mbyte The abbreviation for megabyte. A megabyte is equal to 1,048,576 bytes. Megabyte is also abbreviated as MB. Meridian 1 A telephone system to which the CallPilot Mini connects. Modem A communications device that allows d...
Page 89 - A push button telephone that emits DTMF tones.
Glossary 89 CallPilot Mini/CallPilot 150 Installation and Maintenance Guide RS-232 terminal A device with a display, such as a computer or a laptop, that you can connect to the serial port of the CallPilot Mini/CallPilot 150. Serial cable A cable that transfers data one bit at a time. This cable con...
Page 91 - Index
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 91 Index A ACD Queue, adding on Meridian 1 30 Active agents, maximum 17 Attendant DN 40, 41 Auto-Attendant 17 B B1 and B2 directory numbers 83 Back up, CallPilot information 53 Backup and Restore Utility, installing 53 Base Application ...
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