Page 3 - Contents
Contents 3 Installation Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting Help from the Nortel Web s...
Page 5 - How to Get Help; Getting Help from the Nortel Web site; download software, documentation, and product bulletins; Getting Help over the
5 Installation How to Get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick...
Page 6 - Getting Help through a Nortel distributor or reseller
6 How to Get Help NN47928-302 NN47928-302 Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
Page 7 - New in this release; LEDs; The FE LAN ports connect the BSG to the LAN. For more information, see
7 Installation New in this release The following sections detail the hardware features of the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw) with Ethernet WAN, ADSL WAN, and T1/E1 WAN: • “LEDs” on page 7 • “Power source” on page 7 • “FE LAN ports”...
Page 8 - and
8 New in this release NN47928-302 NN47928-302 GigE LAN ports The Gigabit Ethernet (GigE) LAN port on the BSG8ew supports data transfer rates of up to 1 000 Mbit/s. For more information, see “BSG8ew ports and connectors” on page 14 . FXO ports Foreign Exchange Office (FXO) is the port that connects t...
Page 9 - “Rack-mount shelf kit” on page 20; Checking for software upgrades; Administration
New in this release 9 Installation Rack-mount shelf You can mount the BSG8ew/12ew/aw/tw unit into a standard 19-inch equipment rack. For more information see “Rack-mount shelf kit” on page 20 and “Installing the BSG8ew/12ew/aw/tw in an equipment rack” on page 41 . Wall-mount bracket You can mount a ...
Page 11 - Hardware overview; “BSG12ew ports and connectors” on page 16; Product structure; Components
11 Installation Hardware overview The Business Services Gateway 8-port (BSG8ew) and Business Services Gateway 12-port (BSG12ew/aw/tw) are integrated multiservice gateway products that provide application-level support for voice, data, and video. The three product variations offered for the BSG12ew/a...
Page 12 - Quick Install Guide; Field-replaceable units
12 Hardware overview NN47928-302 NN47928-302 • power supply (with country-specific power cord) • four rubber feet • 1 x DC barrel connector retention plastic clip • 1 x omni-directional antenna in plastic bag • Quick Install Guide (NN47928-300) • Regulatory and Safety Information Sheet (NN47928-101)...
Page 14 - Product description; For BSG8ew ports and connectors, see; For BSG12tw ports and connectors, see
14 Hardware overview NN47928-302 NN47928-302 Product description For BSG8ew ports and connectors, see BSG8ew ports and connectors (page 14) . BSG8ew ports and connectors For BSG12tw ports and connectors, see “BSG12tw ports and connectors” on page 15 . FXS ports (analog phones) Emergency portfor 911 ...
Page 19 - that connects to the telephone line coming from the
Hardware overview 19 Installation FXO port All BSG units have one Foreign Exchange Office (FXO) port that connects to the telephone line coming from the Public Switched Telephone Network (PSTN) provider. FXS ports (2) All BSG units have two FXS ports to connect to the service provider using a single...
Page 20 - Hardware
20 Hardware overview NN47928-302 NN47928-302 Hardware The following BSG8ew/12ew/aw/tw hardware items simplify the setup and connection of the system: • “Rack-mount shelf kit” on page 20 • “Wall-mount bracket kit” on page 21 • “Single power supply holder” on page 22 • “Power supply” on page 22 Rack-m...
Page 21 - Wall-mount bracket kit; Only the BSG8ew unit can be mounted on a wall.
Hardware overview 21 Installation If more than one BSG8ew/12ew/aw/tw unit is mounted on top of other units, only the unit lowest from bottom should have WiFi activated to prevent radio interference. The stacked antennas may have to be laterally adjusted. Wall-mount bracket kit Only the BSG8ew unit c...
Page 22 - Single power supply holder; “BSG8ew power supply package”
22 Hardware overview NN47928-302 NN47928-302 Single power supply holder The single power supply holder enables you to install one power supply unit on the wall next to your BSG8ew. The power supply holder keeps the power cables neatly organized. Power supply The BSG8ew is powered by a 60 W 12 V DC p...
Page 25 - LED functionality; “Power and system LEDs” on page 25; Power and system LEDs; “BSG8ew power and system LEDs” on page 25
25 Installation LED functionality The Business Services Gateway 8-port (BSG8ew) and Business Services Gateway 12-port (BSG12ew/aw/tw) have LEDs that indicate the status of the power, system, and the ports. The LEDs are • “Power and system LEDs” on page 25 • “LAN port LEDs” on page 26 • “FXS and FXO ...
Page 26 - LAN port LEDs; BSG8ew Link Activity LEDs; “BSG8ew link activity LEDs” on page 26
26 LED functionality NN47928-302 NN47928-302 LAN port LEDs Each BSG unit has an LED that indicates link activity. Each BSG12ew/aw/tw unit has an additional LED that indicates whether power over internet (PoE) is enabled. BSG8ew Link Activity LEDs Each LAN port on the BSG8ew/12ew/aw/tw has one LED th...
Page 27 - For more information, see
LED functionality 27 Installation The following table shows the status of link activity for the BSG8ew WAN port LED: BSG12ew/aw/tw link activity and PoE LEDs Each LAN port on the BSG12ew/aw/tw has one LED that indicates link activity and one PoE LED. The link activity LED turns on when an Ethernet c...
Page 28 - FXS and FXO ports LEDs; For more
28 LED functionality NN47928-302 NN47928-302 BSG12ew/aw/tw POE LEDs The following table shows the LED colour and status for the BSG12 FE port LED: FXS and FXO ports LEDs The BSG8ew/12ew/aw/tw units have an LED for each analog telephony port. For more information about the LEDs, see “BSG8ew FXS and F...
Page 29 - WAN port LEDs; “BSG8ew FE WAN interface LEDs” on page 30
LED functionality 29 Installation BSG8ew FXS and FXO port LEDs BSG12ew/aw/tw FXS and FXO port LEDs WAN port LEDs The BSG8ew has two LEDs for the WAN port. For more information about the LEDs, see “BSG8ew FE WAN interface LEDs” on page 30 , “BSG12ew/aw/tw WAN interface LEDs” on page 31 and the follow...
Page 33 - Installation and basic configuration; Installation and basic configuration prerequisites; The installation area must be:
33 Installation Installation and basic configuration Install the Business Services Gateway 8-port (BSG8ew) or Business Services Gateway 12-port (BSG12ew/aw/tw) hardware and power supply and connect the cables for analog telephones and lines, the LAN, and the WAN. Installation and basic configuration...
Page 34 - — maximum DC loop resistance of 208; Installation and basic configuration navigation; “Installation options” on page 35
34 Installation and basic configuration NN47928-302 NN47928-302 • You can connect the power supply to a power bar. The total length of the power cables from the power supply to the electrical outlet (including power bar) must not exceed 2 m (6.5 ft). You must use a power bar approved by an appropria...
Page 35 - Installation options; Installation options navigation; “Prerequisites to installation options” on page 35; Prerequisites to installation options
35 Installation Installation options The following sections describe the various physical installation options for the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw). Installation options navigation • “Prerequisites to installation options” on pag...
Page 36 - Prerequisites; End
36 Installation options NN47928-302 NN47928-302 Installing the BSG8ew/12ew/aw/tw on a desktop or shelf Use this procedure to install a BSG8ew/12ew/aw/tw on a desktop or shelf. Prerequisites • Obtain the four supplied rubber feet for the BSG8ew/12ew/aw/tw. Procedure steps Step Action 1 If installing ...
Page 37 - Installing the BSG8ew on a wall; If you use the backboard, mount it securely on the wall.; Procedure steps
Installation options 37 Installation Installing the BSG8ew on a wall Use this procedure to install a BSG8ew on a wall. The BSG12ew/aw/tw cannot be installed on a wall. Prerequisites • Obtain a Wall-Mount Assembly Kit (NTBU1225), which contains the door, the power supply holder, and the wall-mount br...
Page 45 - Cable connection; Cable connection navigation; Connecting power to the BSG8ew; Use this procedure to connect power to the BSG8ew.
45 Installation Cable connection The following sections describe how to connect power, LAN devices, analog lines, and analog telephones to the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw) and how to connect the BSG8ew and the BSG12ew/aw/tw to th...
Page 46 - Obtain a standard Ethernet cable.
46 Cable connection NN47928-302 NN47928-302 4 Plug one end of the power-supply cable into the BSG8ew power supply. 5 Plug the other end of the power-supply cable into the AC power source (wall outlet). The BSG8ew boots and the system LED turns solid green. End Connecting power to the BSG12ew/aw/tw U...
Page 47 - Obtain one standard Ethernet cable for each LAN device.
Cable connection 47 Installation 4 Connect the T1 connection. The PSTN provider brings the adapter box (RJ48<->RJ45) at the SMB premises to expose native RJ45 type connectors and connect to the BSG12tw WAN. Refer to the documentation for your WAN edge device for proper setup and configuration ...
Page 48 - Obtain a telephone cable with an RJ-11 modular jack.
48 Cable connection NN47928-302 NN47928-302 Connecting the BSG8ew/12ew/aw/tw PSTN Central Office Use this procedure to connect the BSG8ew/12ew/aw/tw PSTN Central Office (CO). Prerequisites • Connect power to the BSG8ew/12ew/aw/tw. • Obtain a telephone cable with an RJ-11 modular jack. Procedure step...
Page 49 - Variable definitions
Cable connection 49 Installation Procedure steps Step Action 1 Connect one end of the RS232 cable to the serial port of the laptop. 2 Connect the other end of the RS232 cable to the console port of the BSG12ew/aw/tw. End Variable definitions Use the data in the following table to help you connect th...
Page 51 - System verification; System verification navigation; “Verifying the physical system status” on page 51; Prerequisites for system verification; Verifying the physical system status; Complete this procedure to verify the status of the system.
51 Installation System verification The following sections describe how to test the basic functionality of the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw). System verification navigation • “Verifying the physical system status” on page 51 Prere...
Page 53 - Power supply replacement; Power supply replacement navigation; “Removing the power supply” on page 53; Prerequisites to power supply replacement; If the system is still operating, perform the procedure; Removing the power supply; Risk of equipment damage
53 Installation Power supply replacement The following sections describe how to replace the power supply in a Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw). Power supply replacement navigation • “Removing the power supply” on page 53 • “Connectin...
Page 54 - tw; Connecting the new power supply; Electrical shock warning.
54 Power supply replacement NN47928-302 NN47928-302 Procedure steps Step Action 1 Remove the telephony and data networking lines from the BSG8ew/12ew/aw/ tw . 2 While removing a BSG8ew, rotate the power supply retention clip to free the power supply cord. 3 Remove the power supply cord from the BSG8...
Page 55 - ADSL WAN module replacement; ADSL WAN module replacement navigation; “Saving the running configuration to Flash using the CLI” on page 56; Prerequisites to ADSL WAN module replacement; Saving the running configuration to Flash using the WebUI
55 Installation ADSL WAN module replacement The following sections describe how to replace the ADSL WAN module in a Business Services Gateway 12-port (BSG12aw). ADSL WAN module replacement navigation • “Saving the running configuration to Flash using the WebUI” on page 55 • “Saving the running confi...
Page 56 - Saving the running configuration to Flash using the CLI; Replacing the ADSL WAN module; Use this procedure to replace the ADSLWAN module in the BSG12aw.
56 ADSL WAN module replacement NN47928-302 NN47928-302 Variable definitions Use the data in the following table to use the fields in the logon page. Saving the running configuration to Flash using the CLI Use this procedure to save the running configuration using the CLI. Procedure steps Step Action...
Page 57 - Verifying the ADSL WAN module status
ADSL WAN module replacement 57 Installation 1 Use a Phillips screwdriver to remove the screws on either side of the ADSL WAN module. You will feel the screws disengage when you have sufficiently loosened them. 2 Gently remove the ADSL WAN module from the faceplate. 3 Slide the BSG12aw ADSL WAN Repla...
Page 59 - WiFi module replacement; WiFi module replacement navigation; “Saving the running configuration to Flash using the CLI” on page 60; Prerequisites to WiFi module replacement; Ensure you have the following items available:
59 Installation WiFi module replacement The following sections describe how to replace the WiFi module in a Business Services Gateway 12-port (BSG12ew/aw/tw). WiFi module replacement navigation • “Saving the running configuration to Flash using the WebUI” on page 59 • “Saving the running configurati...
Page 60 - Replacing the WiFi module; Use this procedure to replace the WiFi module in the BSG12ew/aw/tw.
60 WiFi module replacement NN47928-302 NN47928-302 Variable definitions Use the data in the following table to use the fields in the logon page. Saving the running configuration to Flash using the CLI Use this procedure to save the running configuration using the CLI. Procedure steps Step Action 1 L...
Page 61 - Verifying the WiFi installation
WiFi module replacement 61 Installation Procedure steps Step Action 1 Unscrew and remove the two antennas. 2 Use a Phillips screwdriver to remove the screws on either side of the WiFi module. You will feel the screws disengage when you have sufficiently loosened them. 3 Gently remove the WiFi module...
Page 63 - Basic procedures; Basic procedures navigation; “Removing a wall-mounted BSG8ew” on page 64
63 Installation Basic procedures The following sections describe basic procedures that you use to prepare the Business Services Gateway 8-port (BSG8ew) and Business Services Gateway 12-port (BSG12ew/aw/tw) for maintenance and restarting the BSG8ew or BSG12ew/aw/tw after maintenance. Basic procedures...
Page 64 - Removing a wall-mounted BSG8ew; Use this procedure to remove a wall-mounted BSG8ew.
64 Basic procedures NN47928-302 NN47928-302 End Removing a rack-mounted BSG8ew/12ew/aw/tw Use this procedure to remove a rack-mounted BSG8ew/12ew/aw/tw. Procedure steps Step Action 1 Remove all of the cables from the unit. To disconnect cables, see “Disconnecting the cables” on page 65 . 2 If the un...
Page 65 - Disconnecting the cables; Connecting the cables; For connecting the cables, see
Basic procedures 65 Installation 1 Remove all of the cables from the unit. To disconnect cables, see “Disconnecting the cables” on page 65 . 2 If a unit is mounted to the top of another unit, slide that unit forward until it disengages from the clips on the lower unit. Lift the unit off of the top o...
