Nortel NN43113-106 - Manuals

About the IP Phone 1140E 14 Telephone controls This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, fo...

About the IP Phone 1140E 18 Press the Directory key to access directory services. Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment— Contrast adjustment — Language— Date/Time— Display diagnostics— Local Dialpad Tone— Set Info— ...

About the IP Phone 1140E 20 Telephone display Your IP Phone 1140E has three display areas: • The upper display area provides labels for the six self-labeled line/programmable feature key labels. • The middle display area contains single-line information for items such as caller number, caller name, ...

About the IP Phone 1140E 21 Security features The following security features are available on your IP Phone 1140E: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 1140E supports secure communication using SRTP media encryption. If the ...

Entering and editing text 24 Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods: • “Entering text using the IP phone dialpad” on page 24 • “Entering text using the USB keyboard” on page 25 • “Editing text using the soft keys” on page 25 The use o...

Entering and editing text 25 Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and ...

Entering and editing text 26 To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text. 3. Select the a...

Connecting the components 27 Connecting the components Figure 4 shows connections on the IP Phone 1140E. Figure 4: IP Phone 1140E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than t...

Connecting the components 28 Before you begin Connecting the components of the phone CAUTIONDamage to Equipment Do not plug your IP Phone 1140E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your IP Phone into a 10/...

Connecting the components 30 Figure 6: Remove the stand cover 2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand. Note 1: Your IP Phone 1...

Connecting the components 32 Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1140E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 co...

Configuring Telephone Options 34 Configuring Telephone Options Your IP Phone 1140E Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure IP Phone preferences. The Telephone Options menu offers the options shown in Figure 8. • T...

Configuring Telephone Options 35 Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 36 • “Adjusting the display screen contrast” on page 37 • “Selecting a language” on page 38 • “Selecting date and time format” on page 39 • “Acce...

Configuring Telephone Options 36 Adjusting the volume To adjust the volume, press the Services key and select Telephone Options , and select Volume adjustment… To adjust the volume: 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the Enter k...

Configuring Telephone Options 37 Adjusting the display screen contrast To adjust the LCD screen contrast, press the Services key, select Telephone Options , and select Contrast adjustment . You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the...

Configuring Telephone Options 38 To adjust the display screen contrast: Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options , and select Language… This language setting controls the language used by features on y...

Configuring Telephone Options 39 To select a language: Selecting date and time format Several date and time formats are available. Formats are based on the12-hour and 24-hour clocks. To select the date and time format, press the Services key, select Telephone Options , and select Date/Time… To selec...

Configuring Telephone Options 40 Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options , and select Display diagnostics . To use Display diagnostics: Choosing...

Configuring Telephone Options 41 To choose a local dialpad tone: Viewing IP Phone information The Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Phone information, press the Services key, sele...

Configuring Telephone Options 42 To view IP Phone information: Diagnostics The Diagnostics option displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or tr...

Configuring Telephone Options 43 Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 43 • “Configuring New Call Indication” on page 43 • “Configuring Preferred Name Match” on page 44 • “Configuring Area Code Setup”...

Configuring Telephone Options 44 You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options , and select Call Log Option . To configu...

Configuring Telephone Options 45 You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options , and select Call Log Option . To conf...

Configuring Telephone Options 46 To configure default area codes (maximum of three): To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — ...

Configuring Telephone Options 47 Choosing a ring type The Ring type… option configures the IP Phone ring tone. To choose a ring type, press the Services key, select Telephone Options , and select Ring type… To select a ring type: 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll...

Configuring Telephone Options 48 Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options , and select Call Timer . To enable or disable Call Timer: 2. Press the Play soft key to sample the ring ton...

Configuring Telephone Options 49 Enabling OnHook Default Path The OnHook Default Path option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is on-hook.To enable OnHook Default Path, press the Services key, select Telephone Options , and selec...

Configuring Telephone Options 50 To restore the default labels: To restore feature key labels, press the Services key, select Telephone Options , and select Change feature key labels . 2. Press the feature key that you are changing. I f you press a prime DN key, an error message appears. 3. Enter th...

Configuring Telephone Options 51 Configuring the name display format You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the Services key, select Tele...

Configuring Telephone Options 52 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key. To configure Live Dialpad, press the Services key, select Tel...

Configuring Telephone Options 53 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following: — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. or Select Cance...

Configuring Local Menu options 54 Configuring Local Menu options Note: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Your system administrator can establish a password for the Local Tools menu. When the pa...

Configuring Local Menu options 55 The key functions in dialog boxes are described in Table 5. If you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in Tab...

Configuring Local Menu options 56 If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it. Using the 1. Preferences submenu The Local Tools menu 1. Preferences submenu offers the following choices: • “Changing 1. Displ...

Configuring Local Menu options 57 To adjust Contrast or Sleep settings: Changing 2. Language Use the Preferences menu item to configure local preferences. Use the Language tool to select the language used on your phone. 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — ...

Configuring Local Menu options 58 Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select Telephone Options, and select Language… To select the language used in the local menus...

Configuring Local Menu options 59 double press the Headset key, the feature is not enabled on your phone. Before you can use a wireless headset with your phone, the feature must be enabled by the system administrator. Contact your administrator to find out if Bluetooth wireless technology functional...

Configuring Local Menu options 60 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key. The message "Searching…." appears. It ca...

Configuring Local Menu options 62 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset...

Configuring Local Menu options 65 Dual Pairing Headsets Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies: Pr...

Configuring Local Menu options 66 Note: Unless you need to dual pair a headset, operating the headset with the 1140E is simpler if the headset is only used with its charging-only base. The desktop IP Phone base should be powered off if it is not in use. Interaction with wired headsets If you connect...

Configuring Local Menu options 67 To unpair a wireless headset: 2. Press the Left/Right navigation key to select the “Use BT Headset” item. 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. T...

Configuring Local Menu options 69 Using the 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics submenu offers the following choices: • “Using 1. IP Set&DHCP Information” on page 69 • “Using 2. Network Diagnostic Tools” on page 69 • “Using 3. Ethernet Statistics” on page 69 • ...

Configuring Local Menu options 70 Using 5. USB Devices The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone. To ch...

Making a call 71 Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1140E using any of the following: • “Using Off-hook dialing” on page 71 • “Using On-hook dialing” on page 72 • “Using handsfree dialing” on page 73 • “Using the Direct...

Making a call 72 Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: or 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the Goodbye key. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. When ...

Making a call 73 Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. To discontinue a handsfree call: To mute a handsfree call: or 1. Choose one of th...

Making a call 74 To switch from handsfree to handset mode: To switch from handset mode to handsfree mode: To use a headset: To release a call: Lift the handset. 1. Press the Handsfree key. 2. Replace the handset. 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset ke...

Making a call 75 To switch from handsfree to headset: Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1140E. • “Making a call using the Corporate Directory” on page 75 • “Making a call using the Personal Directory” on page 76 ...

Making a call 76 To scroll to a specific number: Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select Personal Directory . For more inf...

Making a call 77 To make a call using the Personal Directory: Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the ...

Making a call 78 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory key and select Redial List . For information on how to configure and use the Redial List, refer to “Using the...

Making a call 79 To edit a Predial number: Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak. 1. Use the dialpad to enter the number....

Making a call 80 To display an AutoDial number: To use AutoDial: 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to store the number on the selected key. After you store a number, the word Autodial...

Making a call 81 Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notifi...

Making a call 82 To deactivate Ring Again before notification: Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, tw...

Making a call 83 To store a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. — Enter the phone numb...

Making a call 84 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: Using HotLine Use the Hot Line feature to automatically dial a specific number. To use HotLine: Using intercom ...

Making a call 85 To make an intercom call: To answer an intercom call while on a line other than your intercom group line: 1. Lift the handset. 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom group member. or 1. Choose one of the following keys: — Press the Hol...

Answering a call 86 Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator ( R ) beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: or • Lift the handset. or • Press the Handsfree button ...

While on an active call 87 While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 87 • “Transferring a call” on page 88 • “Using Timed Reminder Recall” on page 89 • “Using Attendant Recall” on page 90 • “Using Call Park” on page 90 • “Rec...

While on an active call 88 Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: To return to the original call if the transfer is incomplete: 1. Press the Transfer soft key. The other party is put on hold and a dial tone soun...

While on an active call 89 Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: If the transferred call is not answered, your IP Phone rings: 1. Press the Transfer soft key. The call is put...

While on an active call 90 Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from...

While on an active call 91 To park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own DN: To park a call using the SPRE code or FFC: During an active call, press the Park soft key twice. The call is parked on your DN unless a System Park DN ...

While on an active call 93 To retrieve a parked call: 6. (Caller C) Lift the handset. Caller C must be in same custgrp and IBN line. 7. (Caller C) Enter * access code to pick up the call. Caller C hears confirmation dial tone. 8. (Caller C) Dial the DN where you parked the call. Caller A and Caller ...

While on an active call 94 Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: Displaying incoming calls Use the Display feature to di...

While on an active call 95 Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. This feature is not enabled on all IP Phone 1140Es. Contact your system administrator to configure this feature on your IP Phone. To use Call Trace while on a call: To use Call ...

Incoming calls 96 Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 96 • “Using Call Pickup” on page 96 • “Using Call Waiting” on page 98 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone a...

Incoming calls 97 To answer an incoming call in another call pickup group: To answer a call at a specific extension in any pickup group: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Choose one of the following: — Press the ...

Incoming calls 98 Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: To return to the first IP Phone call: 3. Dial the DN of the IP Phon...

Incoming calls 99 If you do not have a Call Waiting key: 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. (Goodbye)

While away from your desk 100 While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 100 • “Using Internal Call Forward” on page 101 • “Using Remote Call Forward” on page 102 • “Securing your IP Phone” on page 104 Using Call Forw...

While away from your desk 101 To deactivate Call Forward: To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP P...

While away from your desk 102 To deactivate Internal Call Forward: To reinstate Call Forward to the same number: Using Remote Call Forward Use the Remote Call Forward feature (from any IP Phone other than your own) to forward calls to any IP Phone. To activate Remote Call Forward: 3. Press the Inter...

While away from your desk 103 To deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone num...

While away from your desk 104 Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on ...

While away from your desk 105 To unlock your IP Phone: or 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FCC remotely, dial your DN. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password . or 4. Choose on...

Talking with more than one person 106 Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 106 • “Setting up a conference call” on page 106 • “Using Conferee Selectable Display” on page 108 • “Using...

Talking with more than one person 107 the conference feature supports depends on the configuration of your IP Phone. To set up a conference call: If the person you attempt to add to the conference is unavailable: 1. While on a call, press the Conference soft key to place the party on hold. You hear ...

Talking with more than one person 108 Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: To disconnect a conferee: 1. While on a conference call, press the Conferee Selec...

Talking with more than one person 109 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 3. Choose one of the following: — For a single conferee, press the Goodbye key. If configured, the Co...

Talking with more than one person 110 To answer a group call: To end a group call: — When a person in your group is on a conference call or another group call, they are not connected to your group call. — After everyone in the group has answered, only the person who made the group call can put the c...

Working without interruption 111 Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: or Choose on...

Additional call features 112 Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 112 • “Using the Buzz signal” on page 113 • “Using Call Page Connect to make an announcement” on pag...

Additional call features 113 Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Phone linked to your IP Phone: Using Cal...

Additional call features 114 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling. To use Centrex/Exchange Line Switchhook Flash: 2. Dial the Page Trunk Acce...

Additional call features 115 Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Phone restricted to local calls. To charge a local or long-distance call to an account before yo...

Additional call features 116 To charge a call to an account when you transfer a call: 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key...

Additional call features 118 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You r...

Additional call features 119 Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another IP Phone (internal or external) immediately after that IP Phone disconnects from its current call. To use Forced Camp-on: Answering a call camped-on to your extension: You receive a...

Additional call features 120 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. 1. You receive a busy s...

Additional call features 121 To use Privacy Release in an established state: Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Phone. To use Automatic Preselect...

Additional call features 122 To use Automatic Post-selection: The called party is either busy on the IP Phone or away from their desk. To page the called party, you do not need to redial the number of the called party. 4. If your call goes unanswered for a preset time period and a 15-second high- pi...

Additional call features 123 To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. Using Voice Call Use the Voice Call feature to make an an...

Additional call features 124 To respond to a voice call: Your IP Phone rings once and the caller's voice transmits through your speaker. Lift the handset.

Additional phone features 125 Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 125 • “Using the Callers List” on page 128 • “Using the Redial List” on page 130 • “Using Virtual Office” on page 132 • “Using Media Gateway 1000B” o...

Additional phone features 127 To delete an entry: To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to ret...

Additional phone features 128 Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List ...

Additional phone features 130 To delete the entire Callers List: Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to red...

Additional phone features 131 To dial an entry: To delete an entry: To delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press t...

Additional phone features 132 Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office IP Phone features, to a remote IP Phone. Virtual Office makes this possible by allowing you to use another IP Phone (t...

Additional phone features 133 Note: A Virtual Office login from an IP Phone 1140E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator. Logging in to Virtual Office To activate Virtual Office on your Office IP Phone from your Remote IP Phone: ...

Additional phone features 134 A successful login transfers all the features, time, date, and tones to your Remote IP Phone from your Office IP Phone. Your Virtual Office session expires after a fixed period of time, (determined by your system administrator). Using Virtual Office on your Remote IP Ph...

Additional phone features 135 Figure 9: Logged in to an IP Phone 1140E Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1140E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 10: Logged in to an IP Phone 1140E ...

Additional phone features 136 Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1140E Office phone. In this case, the information display is is arranged in a different fashion, but all the information is visible at one time. Figure 11: Logged in to an IP Phone 1140E usi...

Additional phone features 137 Figure 12: Office phone displays the message Logged Out When activated for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and rega...

Additional phone features 138 To regain operation of a IP Phone being used for Virtual Office: Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote IP Phone: Choose one of the following: or — To completel...

Additional phone features 139 Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 8 lists error messages and describes actions to correct the causes. Table 8: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, tr...

Additional phone features 141 Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Phones, P...

Additional phone features 142 Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. Using Resume Normal Mode Use the Resume Normal Mode command ...

Additional phone features 143 Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 9 lists error messages and describes actions to correct the causes. Table 9: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode. Network pr...

Using Hospitality features 144 Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Phone, you can program the system to automatically place a call to you at a...

Using Hospitality features 145 To cancel an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up t...

Using Hospitality features 146 Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: To change a meter: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the Message...

Using Hospitality features 147 To reset a meter to zero: Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: 1. Press the Message Registration key. 2. Dial the r...

Using Hospitality features 148 Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To display the status of a room: 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room p...

Using Hospitality features 149 Changing the status of a room: 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 =...

Using Hospitality features 150 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleanin...

Flexible Feature Codes (FFCs) 152 Flexible Feature Codes (FFCs) Use Table 10 to track the FFCs assigned by your system administrator. Table 10: Flexible Feature Codes FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivate Autom...

Regulatory and safety information 153 Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excludin...

Regulatory and safety information 154 Table 12 lists Safety compliance for various jurisdictions . Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. www.nortel.com Australia: AS/ACIF S004 : Voice Frequency Performance Requirements for Customer Equipment Blue...

Regulatory and safety information 155 environment. To maintain compliance, this transmittter must not be cololcated or operate in conjunction with any other antenna or transmitter. DenAn regulatory notice for Japan

Terms you should know 157 Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Categor y 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up ...

Terms you should know 158 Director y Number (DN) A number consisting of one to seven digits for an IP Phone, and also known as an extension number . Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Sta...

Terms you should know 159 Message/Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an in...

Index 161 Index A About the IP Phone 2004 11, 157Answer a call 86Attendant Recall 90AutoDial 79AutoDial Transfer 112Automatic Answerback 96Automatic Wake-Up 144 B Buzz signal 113 C Call Features and Flexible Feature Codes 20Call Forward 100Call Join 106Call Page Connect 113Call Park 90Call party inf...

Nortel Communication Server 1000 IP Phone 1140E User Guide www.nortel.com Copyright © 2005–2009 Nortel Networks. All Rights Reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believe...