Nortel BCM1000 - Manuals

6 N0008587 01 Electromagnetic Compatibility This equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements. This equipment does not exceed the Class A limits for radiated and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of I...

7 Installation and Maintenance Guide Canadian Regulations - please read carefully Notice The term "IC" before the certification number located on the host equipment only signifies that the Industry Canada technical specifications were met. The Department does not guarantee the equipment will...

8 N0008587 01 US Regulations - please read carefully Federal Communications Commission (FCC) Notice FCC registration number: This telephone equipment complies with Rules and Regulations, of the FCC (TIA-968-A) for direct connection to the Public Switched Telephone Network. (The FCC registration numb...

9 Installation and Maintenance Guide Ringer Equivalence Number The FCC Registration label (on bottom of phone), includes a Ringer Equivalence Number (REN), which is used to determine the number of devices you may connect to your phone line. A high total REN may prevent phones from ringing in respons...

10 N0008587 01 Important Safety Instructions The following safety instructions cover the installation and use of the Product. Read carefully and retain for future reference. Installation 1 Never install telephone wiring during a lightning storm. 2 Never install telephone jacks in wet locations unles...

11 Installation and Maintenance Guide 10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a qualified service person when some service or repair work is required. 11 Unplug this product from the wall outlet and refer servicing to qualified service personnel u...

13 Installation and Maintenance Guide • GASM8: The Nortel Networks GASM8 I/O ports are designated as OPX. This product does provide Telecommunications Ringing Voltages and can be configured to provide Voltage Message Waiting Indicator (VMWI). Installation of this device and all connections to this d...

14 N0008587 01 This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness fo...

1 Installation and Maintenance Guide Contents North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Enhanced 911 Configuratio...

2 Contents N0008587 01 Chapter 1 Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 15 Business Communications Manager system components . . . . . . . . . . . . . . . . . . . . . 15 Computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Contents 3 Installation and Maintenance Guide Chapter 3 Auxiliary requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Computer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Security change...

4 Contents N0008587 01 Chapter 6 Installing the BCM1000e (expansion unit) . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Installing the BCM1000e into a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Attaching the mounting brackets . . . . . . . . . . . . ...

1 Installation and Maintenance Guide Figures Figure 1 Business Communications Manager core system components . . . . . . . . 15 Figure 2 External functional hardware, BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . 16 Figure 3 BCM1000 interior components for standard system (pre-2.5) . . ....

1 Installation and Maintenance Guide Tables Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Table 1 Basic BCM1000 base unit specifications . . . . . . . . . . . . . . . . . . . . . . . . 17 Table 2 Module Power and Status LED states . . . . ...

3 Installation and Maintenance Guide Preface This guide describes how to install, initialize and maintain the Business Communications Manager 1000 (BCM1000) hardware. This issue of the document includes the information in the addendum released with BCM 3.6 software, and includes the additional funct...

4 Preface N0008587 01 Symbols used in this guide This guide uses symbols to draw your attention to important information. The following symbols appear in this guide: Caution: Caution Symbol Alerts you to conditions where you can damage the equipment. Danger: Electrical Shock Hazard Symbol Alerts you...

Preface 5 Installation and Maintenance Guide Text conventions This guide uses the following text conventions: Acronyms These are the acronyms used in this document. bold Courier text Indicates command names and options and text that you need to enter in a command-line interface.Example: Use the dinf...

Preface 7 Installation and Maintenance Guide Related publications The following documents provide further information about the BCM1000 and related media bay modules, extension equipment, and the applications and software on the system: • The Programming Operations Guide describes how to program the...

8 Preface N0008587 01 • If you operate a multi-site Business Communications Manager network, you can use the Network Configuration Manager to provide centralized configuration and management operations. The documentation for this tool can be found on the Network Configuration Manager CD, which inclu...

Preface 9 Installation and Maintenance Guide Installation documentation Remove your Business Communications Manager components from the box Business Communications Manager base and expansion unit hardware installation Installation and Maintenance Guide Digital Mobility Phone Setting up media bay mod...

10 Preface N0008587 01 Operations documentation Telephony Configuration Programming Operations Guide Quick Start Wizard Setting up Lines, Routes and Access Codes Controlling calls Setting up Telephone records and features Data Configurations Voice Mail and Call Management Applications Hardware Insta...

Preface 11 Installation and Maintenance Guide Call Management documentation Voice Mail and Call Management Applications Call Detail Recording System Administration Guide Personal Call Manager User Guide CDR Hunt Groups Hospitality Services Programming Operations Guide Hospitality Features Card Call ...

12 Preface N0008587 01 Unified Manager and hardware maintenance documentation Multi-site Administration: Network Configuration Manager Maintenance and Troubleshooting Security and User Administration Backup and Restore Management User Guide System Management and Maintenance Documentation CD Voice Ma...

Preface 13 Installation and Maintenance Guide How to get help USA and Canada Authorized Distributors - ITAS Technical SupportTelephone: 1-800-4NORTEL (1-800-466-7835)If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.If you do not yet have a PIN Code, or for general questi...

15 Installation and Maintenance Guide Chapter 1Introducing the Business Communications Manager This chapter describes the Business Communications Manager hardware required to create the system. The Business Communications Manager system provides private network and telephony management to small to m...

16 Chapter 1 Introducing the Business Communications Manager N0008587 01 Computer components The BCM1000 computing functions are supported by the following hardware: • memory: 256 MB SDRAM; 128 MB SDRAM added for 2.0 upgrades. • hard disk: 20 GB hard disk (2.5 hardware); 8.4 GB hard disk (2.0 hardwa...

Chapter 1 Introducing the Business Communications Manager 17 Installation and Maintenance Guide Table 1 provides a table of weights and measurements of the base unit. Table 1 Basic BCM1000 base unit specifications Figure 3 shows the location of the hardware components in the BCM1000 2.0 versions. No...

18 Chapter 1 Introducing the Business Communications Manager N0008587 01 Figure 4 BCM1000 interior components with a standard power supply system (2.5) Figure 5 BCM1000 interior components, redundant system with mirrored hard disks (2.5) Media bay module cabinet Clock/calendar battery PCI card slots...

Chapter 1 Introducing the Business Communications Manager 19 Installation and Maintenance Guide Power supply — The BCM1000 can have a single (standard) power supply module or a redundant power supply module. Single power supply Business Communications Manager equipment can also be upgraded to redund...

20 Chapter 1 Introducing the Business Communications Manager N0008587 01 Telephony components The telephony components perform call processing by connecting the telephones or peripheral telephony equipment, such as fax machines, to the Public Switched Telephone Network (PSTN) lines. They also proces...

Chapter 1 Introducing the Business Communications Manager 21 Installation and Maintenance Guide • DSM 32 — The 32-port Digital Station media bay module (DSM 32) connects to a maximum of 32 digital telephones. • DSM 32+ — This Digital Station media bay module provides the same functionality as the DS...

22 Chapter 1 Introducing the Business Communications Manager N0008587 01 Data networking components The data networking components connect the Business Communications Manager system to the local area network (LAN) and/or the wide area network (WAN). These components are installed at the factory. • M...

Chapter 1 Introducing the Business Communications Manager 23 Installation and Maintenance Guide The MSC faceplate offers the following optional connections. • DS256 connector — The BCM1000e connects to the BCM1000 base unit through the DS256 jack on the MSC faceplate. The DS256 cable to make this co...

24 Chapter 1 Introducing the Business Communications Manager N0008587 01 — Two DS30 buses are exclusively dedicated to MSC resources. Five paths within these buses have hard-coded applications. The other paths can be assigned to various applications such as voice mail, dialup ISDN WAN, VoIP trunks, ...

Chapter 1 Introducing the Business Communications Manager 25 Installation and Maintenance Guide BCM1000 LEDs A line of 10 operational LEDs display on the face of the BCM1000. Refer to Figure 8 . These LEDs show the current state of various hardware components. Figure 8 BCM1000 operational LEDs These...

26 Chapter 1 Introducing the Business Communications Manager N0008587 01 System options The Business Communications Manager system provides a number of software applications that enhance basic functionality. Some of these applications work immediately after you install the BCM1000, this is considere...

28 Chapter 1 Introducing the Business Communications Manager N0008587 01 Data features The Business Communications Manager also offers the following data features. These features are described and configured in the Business Communications Manager Programming Operations Guide. • Integrated QoS Routin...

Chapter 1 Introducing the Business Communications Manager 29 Installation and Maintenance Guide • IP Routing — Business Communications Manager software supports the following IP routing protocols: — static routing— RIP (Routing Information Protocol)— OSPF (Open Shortest Path First) • NAT (Network Ad...

Chapter 1 Introducing the Business Communications Manager 31 Installation and Maintenance Guide Installation process overview Figure 10 provides an overview of the installation process described in this book. Figure 10 Installation and initialization overview Select the media bay modules you require...

33 Installation and Maintenance Guide Chapter 2Telephony hardware The BCM1000 is a modular system. You can increase the capacity of your Business Communications Manager by adding more telephony hardware components known as media bay modules. The BCM1000 accommodates three media bay modules. The BCM1...

34 Chapter 2 Telephony hardware N0008587 01 Figure 11 Telephony hardware components. Media bay module common features Media bay modules are designed within a common casing, which includes the following common features: LEDs All media bay modules have power and status LEDS. Figure 12 shows the locati...

Chapter 2 Telephony hardware 35 Installation and Maintenance Guide Power connections The back of the modules have a single connector that provides a DS256 connector and power to the module. These connectors plug into the back of the media bay on the BCM1000 or BCM1000e. Some modules also have a cool...

36 Chapter 2 Telephony hardware N0008587 01 DIP switches The six DIP switches that you use to set the DS30 bus blocks and offsets are found either on the bottom of the module or on the rear, behind the power connector. Figure 14 shows the possible locations of the DIP switches on the modules. For mo...

Chapter 2 Telephony hardware 37 Installation and Maintenance Guide Trunk media bay modules You install the trunk media bay modules in the BCM1000 or the BCM1000e. Trunk media bay modules connect telecommunications lines to the Business Communications Manager hardware. These are determined by: • whic...

38 Chapter 2 Telephony hardware N0008587 01 Digital Trunk media bay module The Digital Trunk media bay module (DTM) connects a standard digital PSTN line to the Business Communications Manager using either a digital or PRI line. • On North American Business Communications Manager systems, the DTM co...

40 Chapter 2 Telephony hardware N0008587 01 There are two firmware versions of the GATM: GATM4: The GATM4 provides connections for four analog calling line identification (CLID) or Supervision Disconnect PSTN lines. Each voice line uses one line in the DS30 bus offset. Since each DS30 bus has four l...

Chapter 2 Telephony hardware 41 Installation and Maintenance Guide Figure 17 CTM and CTM8 LEDs and jacks Basic Rate Interface media bay module The Basic Rate Interface media bay module (ISDN BRI) module connects a maximum of four BRI ISDN loops (eight lines) to the Business Communications Manager sy...

42 Chapter 2 Telephony hardware N0008587 01 Station media bay modules You install the station media bay modules in the BCM1000 or the BCM1000e. Station media bay modules connect telephones and analog telecommunication devices to the Business Communications Manager system. Table 5 provides a list of ...

Chapter 2 Telephony hardware 43 Installation and Maintenance Guide Digital Station media bay module Three types of media bay modules support digital telephones on the Business Communications Manager. Each module has a minimum of one amphenol connector on the faceplate. This section describes the two...

44 Chapter 2 Telephony hardware N0008587 01 4X16 media bay module (North American systems only) The 4X16 provides both analog trunk connections and connections to digital telephones. The module is a combination of a CTM media bay module, with four analog lines, and a DSM 16-digital telephone media b...

46 Chapter 2 Telephony hardware N0008587 01 Analog Station media bay module (North American systems only) The Analog Station media bay module (ASM 8) connects to eight analog telecommunication devices. These devices can be standard analog telephones, cordless telephones, FAX machines, answering mach...

Chapter 2 Telephony hardware 47 Installation and Maintenance Guide Global Analog Station media bay module (GASM8) The Global Analog Station media bay module (GASM8) provides the same functionality as the ASM8 with the addition of the following features: • support for calling line identification pass...

48 Chapter 2 Telephony hardware N0008587 01 Fiber Expansion media bay module The Fiber Expansion media bay module (FEM) connects a maximum of six Norstar expansion modules to the Business Communications Manager system. These connections provide a quick way to upgrade a Norstar system to a Business C...

Chapter 2 Telephony hardware 49 Installation and Maintenance Guide Digital drop and insert MUX (DDIM) The digital drop and insert MUX (DDIM) module enables a Business Communications Manager system to share its connection to a universal T1 network with a local area network (LAN) to provide a combinat...

50 Chapter 2 Telephony hardware N0008587 01 Telephones and adapters The following telephones and devices can be used with the Business Communications Manager system. Digital phones 7100 — one-line display, one memory button without indicator. 7000 (not shown) (International only) — four memory butto...

Chapter 2 Telephony hardware 51 Installation and Maintenance Guide Nortel IP telephones (20XX) Nortel IP telephones connect to the Business Communications Manager through the IP network. Once it connects with the system, the telephone uses either PSTN or VoIP trunks for calls. These telephones provi...

52 Chapter 2 Telephony hardware N0008587 01 Auxiliary equipment • Nortel Networks digital doorphone — BCM 3.5 software introduced support for the Digital Doorphone, an alerting/page unit that can be installed outside secure doors. The device allows a caller to ring or page an internal telephone. If ...

Chapter 2 Telephony hardware 53 Installation and Maintenance Guide Cordless and wireless systems The following sections describe the cordless and wireless systems that are compatible with the Business Communications Manager system, and the hardware components that are required. Digital Mobility Solu...

54 Chapter 2 Telephony hardware N0008587 01 • The Wireless LAN handsets emulate the 2004 IP telephone with some variations to accommodate specifics of the handset. The handset has a two-line truncated display and buttons that act as display keys to page through menu items. There are no line keys, bu...

55 Installation and Maintenance Guide Chapter 3Auxiliary requirements You require a personal computer to run the Business Communications Manager Unified Manager application. You use Unified Manager to configure and manage the Business Communications Manager system through an internet link between yo...

56 Chapter 3 Auxiliary requirements N0008587 01 If your company wishes to continue using Telnet over the LAN, or if you have legacy DECT equipment, the Telnet service can be manually enabled through the Unified Manager, under Services . If you have legacy DECT equipment, Telnet is required to run th...

Chapter 3 Auxiliary requirements 57 Installation and Maintenance Guide Preloading Java class files on your workstation To preload Java class files on your workstation: 1 Open Unified Manager from your desktop. The first window displays a number of functional buttons. 2 Click the Install Client butto...

59 Installation and Maintenance Guide Chapter 4Selecting the media bay modules for your system The media bay modules are the devices in the Business Communications Manager system that permit you to connect your extensions and the public switched telephone network (PSTN) lines to the call processing ...

60 Chapter 4 Selecting the media bay modules for your system N0008587 01 Selecting the trunk media bay modules The number and type of lines coming into your system determine which trunk media bay modules, and how many modules, you require to support your needs. Trunk lines come from either the publi...

Chapter 4 Selecting the media bay modules for your system 61 Installation and Maintenance Guide An example: • If you require 24 T1 digital lines, you need one DTM because a single DTM can handle 24 T1 lines (North America). • If you require two analog lines and 24 T1 digital lines, you need one CTM ...

62 Chapter 4 Selecting the media bay modules for your system N0008587 01 An example for North America: • If you require 12 digital extensions, you need one DSM 16. • If you require 24 digital extensions, you need one DSM 32. Upgrading from an existing Norstar system A special media bay module allows...

Chapter 4 Selecting the media bay modules for your system 63 Installation and Maintenance Guide Changing the DS30 split You can change the DS30 bus allocation to a 3/5 split to accommodate increased IP telephony or VoIP trunk requirements. You do this by assigning DS30 07 to the voice data sector. T...

64 Chapter 4 Selecting the media bay modules for your system N0008587 01 Default BCM 3.0 and newer systems are configured as Partial Double Density (PDD) systems, in that they maintain DS30 06 and 07 in the original configuration of 16 DNs per bus. This accommodates those systems which use Companion...

66 Chapter 4 Selecting the media bay modules for your system N0008587 01 Determining module DS30 bus requirements Figure 27 shows how much of a DS30 bus each module requires. Figure 27 DS30 bus space requirements for media bay modules 1 DTM 3 BRIs 4 CTMs/ CTM8s/ per DS30 per DS30 DSM 16+ 1 DSM 16 1 ...

Chapter 4 Selecting the media bay modules for your system 67 Installation and Maintenance Guide 1 Make a list of modules and the space requirements for each module you chose. Refer to Table 10 . 2 Set the bus numbers and offsets on the DIP switches of the module. Refer to Chapter 7, “Setting media b...

69 Installation and Maintenance Guide Chapter 5Installing the BCM1000 This chapter describes how to install the BCM1000. Preparation checklist Before you install the base unit, complete the following actions. • Determine the location for the BCM1000, telephones, and other equipment based on spacing ...

70 Chapter 5 Installing the BCM1000 N0008587 01 Electrical requirements The following electrical requirements must be met: • Power must be supplied from non-switched, unobstructed outlet within 1.5 m (5 ft.) of the BCM1000. • The supplied power must be a dedicated 110 V - 120 V ac nominal (or 220 V ...

Chapter 5 Installing the BCM1000 71 Installation and Maintenance Guide Analog loop The following parameters must be met for an analog loop. • maximum dc loop resistance of 208 Ω • maximum cable length (0.5 mm or 24 AWG) of 1220 m (4000 ft.) System equipment and supplies Use the following checklists ...

72 Chapter 5 Installing the BCM1000 N0008587 01 Equipment for Installing the BCM1000 For the installation, you need the following equipment: • mounting hardware: rack mounting bracket (included), rubber feet for table mounting, or wall mounting brackets (separately orderable) • Phillips screwdriver ...

Chapter 5 Installing the BCM1000 73 Installation and Maintenance Guide Figure 28 Attaching the rack mounting bracket to the BCM1000 Installing the BCM1000 into the rack After the brackets are installed, perform the following steps to install the BCM1000 in the equipment rack: 1 Determine the locatio...

74 Chapter 5 Installing the BCM1000 N0008587 01 Installing the BCM1000 on the wall To mount the BCM1000 on the wall, you need: • two rack mounting brackets or a wall-mount bracket kit • four #10 x 2.5 cm (#10 x 1 in.) round head wood screws • a plywood backboard 2 cm (3/4 in.) thick Follow these ste...

Chapter 5 Installing the BCM1000 75 Installation and Maintenance Guide Figure 30 Attaching the mounting brackets to the BCM1000 3 Install the 2 cm (3/4 in.) plywood backboard on the wall. 4 Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wood screws in the backboard. The screws must be 34.5 cm (13....

76 Chapter 5 Installing the BCM1000 N0008587 01 Figure 31 Mount the BCM1000 on the wall 6 Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wood screws in the other two slotted holes. 7 Insert a #10 x 2.5 cm (#10 x 1 in.) round-head wood screw in one of the unslotted holes. 8 Tighten all five screws....

Chapter 5 Installing the BCM1000 77 Installation and Maintenance Guide Installing the BCM1000 on a flat surface You can install the BCM1000 on any flat surface that can support the weight of the unit. To install the BCM1000 on a table or shelf: 1 Attach four rubber feet to the corners on the bottom ...

79 Installation and Maintenance Guide Chapter 6Installing the BCM1000e (expansion unit) This chapter describes how to install the BCM1000e. The BCM1000e must be installed close enough to the BCM1000 that the 5 m (16 ft.) cable between the two units can be connected to the BCM1000 without stress on t...

80 Chapter 6 Installing the BCM1000e (expansion unit) N0008587 01 3 Fasten the bracket to the BCM1000e using the four supplied screws. 4 Repeat steps 2 and 3 on the other side, with the second bracket. Attaching the BCM1000e to the rack The mounting brackets you attached to the BCM1000e correspond w...

Chapter 6 Installing the BCM1000e (expansion unit) 81 Installation and Maintenance Guide Installing the BCM1000e on the wall The BCM1000e must be installed close enough to the BCM1000 that the 5 m (16 ft.) cable between the unit and the BCM1000 can be connected without stress on the cable. Required ...

82 Chapter 6 Installing the BCM1000e (expansion unit) N0008587 01 7 Align the slots on the wall mounting bracket over the screws. 8 Push the unit against the wall and slide it down so the slots rest on the screws. 9 Tighten the two screws to the wall mounting bracket. Installing the BCM1000e on a fl...

85 Installation and Maintenance Guide Chapter 7Setting media bay module DIP switches Before you install a media bay module, assign switch settings for the media bay module. These settings determine which line numbers (trunks) or DNs (extensions) the equipment connected to the module will have access...

86 Chapter 7 Setting media bay module DIP switches N0008587 01 DSM32 module, because the second level of DSM lines would not be accessible. The same applies to assigning a DSM32 to DSM30 06 if your system is set to a 3/5 DSM30 split. Refer to DSM switch settings on page 104. • The DIP switches on th...

88 Chapter 7 Setting media bay module DIP switches N0008587 01 Figure 38 Assigning double density modules to the DS30 bus hierarchy Partial Double Density Systems configured with Partial Double Density (PDD), allow legacy Companion telephones on DS30 06 and 07 (if the sys-tem is set to a 2/6 split)....

Chapter 7 Setting media bay module DIP switches 89 Installation and Maintenance Guide Determining module DIP switch settings After you determine in which order you want to assign the modules, you determine the specific switch settings for each module. 1 Use Table 11 on page 90 to determine a switch ...

90 Chapter 7 Setting media bay module DIP switches N0008587 01 Table 11 shows possible DS30 bus numbers and offset configurations for each type of module, and the corresponding switch settings for modules that only allow single density, or which are set to single density, as may be the case for a DS...

92 Chapter 7 Setting media bay module DIP switches N0008587 01 Setting the DIP switches on the modules Before you install the media bay modules into the BCM1000 or BCM1000e housing, you need to set the DIP switches. Make a note of these settings either on the chart shown in Table 11 on page 90 or in...

Chapter 7 Setting media bay module DIP switches 93 Installation and Maintenance Guide Line and extension numbers for specific modules The switch settings on the media bay module determine the line numbers and extension numbers the modules use. The tables in this section show the correspondence betwe...

94 Chapter 7 Setting media bay module DIP switches N0008587 01 Table 15 shows the switch settings for each DS30 bus, and the resulting line assignments. BRI switch settings You can install a maximum of three BRI modules per DS30 bus on the offsets indicated below. Table 16 shows the switch settings ...

Chapter 7 Setting media bay module DIP switches 95 Installation and Maintenance Guide CTM/GATM switch settings There are two models of CTMs/GATMs. • CTMs/GATM4s have four lines, therefore, you can add a maximum of four CTMs/GATM4s per DS30 bus. • CTM8s/GATM8s have eight lines. This module uses two o...

96 Chapter 7 Setting media bay module DIP switches N0008587 01 GATM switch settings There are two sets of DIP switches located on the rear of the GATM module. The left set of switches allows you to determine the DS30 bus and offset for the module. Refer to Table 17 . The right set of switches allows...

Chapter 7 Setting media bay module DIP switches 97 Installation and Maintenance Guide CTM/GATM DIP switch settings Table 17 shows the switch settings for each DS30 bus, and the resulting line assignments for CTMs/GATM4s and CTM8s/GATM8s. Table 17 CTM/GATM4 and CTM8/GATM8 DS30 and offset switch setti...

98 Chapter 7 Setting media bay module DIP switches N0008587 01 The table below lists the possible DIP switch settings for the Mode and Country DIP switches for the GATM4 and GATM8. 07 1 0 on on on on 61-64 61-64 69-72 off off 1 on on on 69-72 69-72 77-80 off off off 2 on on on 77-80 77-80 85-88 off ...

Chapter 7 Setting media bay module DIP switches 101 Installation and Maintenance Guide ASM 8/GASM8 switch settings For systems running software prior to BCM 3.0, only two ASM units can share a DS30 bus, using offset 0, 1 or 2. BCM 3.0 software introduced the concept of double density, which allows y...

Chapter 7 Setting media bay module DIP switches 103 Installation and Maintenance Guide GASM8 country switch settings The GASM8 has a second set of eight dip switches on the right side, at the rear of the module, that allow you to choose a mode setting. Which setting you choose is based on country pr...

104 Chapter 7 Setting media bay module DIP switches N0008587 01 • Switch 4-8: country settings are based on the country profile assigned to the system. Ensure that the Dip switch settings are correctly set to ensure proper operation. Refer to Table 22 for detailed switch settings. DSM switch setting...

108 Chapter 7 Setting media bay module DIP switches N0008587 01 FEM switch settings The DIP switches on the underside of the FEM module are used to turn the six ports on the front of the module on or off. You need to turn a port on for each Norstar expansion module you want to connect to the BCM1000...

109 Installation and Maintenance Guide Chapter 8Installing media bay modules After you set the switches on the media bay modules, you can install them in the BCM1000 or the BCM1000e. The BCM1000 accommodates a maximum of three media bay modules. If your system requires more than three media bay modu...

110 Chapter 8 Installing media bay modules N0008587 01 Shutting down the system Before you perform any maintenance procedures, read the following warnings to ensure you and your system are properly protected. This section describes the recommended procedure for shutting down the Business Communicati...

Chapter 8 Installing media bay modules 111 Installation and Maintenance Guide Installing a media bay module After the system is powered down, you can install and remove media bay modules, as required. Follow these procedures to install a media bay module. Reverse the procedure to remove modules. 1 E...

112 Chapter 8 Installing media bay modules N0008587 01 5 On the back of the module, if it has a wired connector between the daughter board and the back of the module, ensure that the wires are intact and sitting as closely as possible against the back of the media bay module. See warning below. Figu...

Chapter 8 Installing media bay modules 113 Installation and Maintenance Guide Reconnecting the equipment After you install the module correctly into the bay, you must return the equipment to operation in an orderly way. Follow these steps carefully to ensure that you return your system to operation ...

114 Chapter 8 Installing media bay modules N0008587 01 Replacing media bay modules When media bay modules require replacement, follow the steps in this section. Figure 46 Process map: Replacing a media bay module If a media bay module fails, follow this procedure to properly replace the module. 1 Fo...

Chapter 8 Installing media bay modules 115 Installation and Maintenance Guide 6 Set the DIP switches on the new module to match the settings you recorded in step 3. 7 Install the module into the media bay. Refer to “Installing a media bay module” on page 111 , if you needed detailed instructions. 8 ...

117 Installation and Maintenance Guide Chapter 9Starting the system The BCM1000 and BCM1000e are each powered through an ac outlet. The voltage required depends on the geographical location of the units. All systems are initially set at the factory, based on the intended destination. You must check ...

118 Chapter 9 Starting the system N0008587 01 Checking power and wiring The Business Communications Manager system is a global product. Therefore, you must ensure that the power supply is correct for your location. • 2.0 BCM1000 hardware has a standard power supply which requires manual adjustment f...

Chapter 9 Starting the system 119 Installation and Maintenance Guide Checking system power and status After you connect power to the BCM1000, the Power LED on the front of the base unit and expansion unit lights. Refer to Figure 47 . Once the system services have reactivated, the Status LED turns so...

120 Chapter 9 Starting the system N0008587 01 1 If the Power LED does not light: a Disconnect the power cords. b Check all cables and power connections. Ensure that the ac outlet has power. c Reconnect the power cords. 2 When the system power is on, and the system has successfully booted, the power ...

Chapter 9 Starting the system 121 Installation and Maintenance Guide Connecting the data networking hardware This section describes how to connect network cards to the BCM1000. Connecting the cards The data networking hardware is installed in the BCM1000 at the factory. All systems that use remote d...

122 Chapter 9 Starting the system N0008587 01 Connecting wiring to the LAN card Connect wiring to the WAN card Warning: Do not plug these cables into the system unless it is running. For maintenance shutdowns, ALWAYS follow this process: a Shut down the software through the Unified Manager, if possi...

Chapter 9 Starting the system 123 Installation and Maintenance Guide Table 29 shows the wire connections for a DB25 adapter cable. Connect wiring to the modem card (North American Systems only) Table 29 DB25 adapter cable DB26 on WAN card Signal DB25 cable DB26 on WAN card Signal DB25 cable 1 Chassi...

124 Chapter 9 Starting the system N0008587 01 Table 30 shows the wire connections for a RS-422/EIA 530 modem adapter cable Table 31 shows the wire connections for a V.35 adapter cable. Table 30 RS-422/EIA 530 adapter cable DB26 on WAN card Signal RS-422/EIA 530 cable DB26 on WAN card Signal RS-422/E...

Chapter 9 Starting the system 125 Installation and Maintenance Guide Table 32 shows the wire connections for a DB15 X.21 adapter cable. Replacing the cards Refer to Chapter 19, “Replacing data cards and processing hardware,” on page 217 for instructions about removing and installing these cards. Tab...

126 Chapter 9 Starting the system N0008587 01 Setting initial system configurations After starting the BCM1000, you are ready to set the initial configuration parameters. The initial configuration defines your Business Communications Manager to the network. It also gives the system a unique identity...

Chapter 9 Starting the system 127 Installation and Maintenance Guide Connecting when there is an IP address conflict If you cannot use the default IP address, you must change the IP address of the BCM1000 through one of these connections:• a terminal and a null modem cable. Refer to “Using a null mo...

128 Chapter 9 Starting the system N0008587 01 • 9600 bits per second • 8 data bits • no parity • 1 stop bit • hardware flow control Finding the configuration menus To carry out this procedure, the BCM1000 must be correctly powered up, as described in Chapter 9, “Starting the system,” on page 117 . 1...

130 Chapter 9 Starting the system N0008587 01 Using an Ethernet crossover cable You use an ethernet crossover cable connected to a computer with a network card to connect your computer to the LAN card in the BCM1000. With this connection, you can run Business Communications Manager Unified Manager t...

Chapter 9 Starting the system 131 Installation and Maintenance Guide 6 In the IP Address field, enter 10.10.10.2 . 7 In the Subnet Mask field, enter 255.255.255.0 . 8 Click OK . 9 Click OK . 10 Click Yes to restart the PC. Connecting the Ethernet crossover cable After you configure the computer, con...

133 Installation and Maintenance Guide Chapter 10Wiring the modules This chapter describes how to wire the cables that connect to the station and trunk modules. • Station modules require 25-pair wired cables to connect the modules to the equipment in the telephone room where your telco demarcation p...

134 Chapter 10 Wiring the modules N0008587 01 Figure 52 Process map: Trunk and station wiring process map Module wiring warnings Warning: Electrical shock warning . The Business Communications Manager media bay modules have been Safety approved for installation into BCM1000 and BCM1000e. It is the r...

Chapter 10 Wiring the modules 135 Installation and Maintenance Guide Connecting media bay modules to Service Providers To connect DTM, CTM, CTM8, 4X16, or BRI media bay modules to the network, follow these steps: 1 On the front of the module, locate the RJ48C socket (DTM), RJ45 sockets (BRI), or the...

136 Chapter 10 Wiring the modules N0008587 01 • The GATM uses an amphenol connector instead of an RJ-type connector, therefore, the wiring for this module differs from the ASM. The cables used by this module should be supplied by qualified technical personnel to ensure the correct pin-out. To connec...

Chapter 10 Wiring the modules 137 Installation and Maintenance Guide • Figure 56 shows the wiring pin-out for a BRI to the service provider (BRI loop set to T) This diagram also applies to an S-Loop BRI, allowing connection to such S-Loop devices as video phones, terminal adapters, and Grp 3 Fax mac...

138 Chapter 10 Wiring the modules N0008587 01 Wiring media bay modules to internal connections After you have the trunk modules wired, you can install the wiring to the station modules. These are the modules which connect to the internal telephone sets. All station module wiring uses 25-pair cable w...

Chapter 10 Wiring the modules 141 Installation and Maintenance Guide FEM wiring A Fiber Expansion module (FEM) allows you to upgrade from a Norstar system to a Business Communications Manager system by reusing the Norstar expansion modules. The expansion modules connect to the FEM module installed o...

142 Chapter 10 Wiring the modules N0008587 01 Table 36 compares the designated extension numbers on the Norstar and on the Business Communications Manager. Table 36 Extension comparison chart Ports 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 DS30 bus 02, FEM port 1 Norstar 221 222 223 224 225 226 227 228...

143 Installation and Maintenance Guide Chapter 11Installing telephones and peripherals You can add telephones and peripherals before or after you initialize your system. Telephone configurations are determined by which station module you are using, and what DS30 bus settings you chose for the module...

144 Chapter 11 Installing telephones and peripherals N0008587 01 Central Answering Position (CAP/eCAP) Create a Central Answering Position (CAP) that provides additional auto dial positions or additional line appearances. A CAP consists of a 7316E digital phone and from one to nine Key Indicator Mod...

Chapter 11 Installing telephones and peripherals 147 Installation and Maintenance Guide Installing an emergency telephone You can use the emergency telephone to make calls when there is no power to the Business Communications Manager hardware. To install an emergency telephone on the Business Commun...

148 Chapter 11 Installing telephones and peripherals N0008587 01 For installation and configuration details, refer to the Digital Mobility Installation and Configuration Guide . • Legacy DECT system: The legacy DECT system (region-specific) has separate documentation that describes in detail the har...

149 Installation and Maintenance Guide Chapter 12Installing Analog Terminal Adapters This chapter provides installation instructions for the Analog Terminal Adapter 2 (ATA 2). The ATA 2 connects a standard analog voice device or data communication device to the Business Communications Manager system...

150 Chapter 12 Installing Analog Terminal Adapters N0008587 01 Note: The termination on the analog interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed the REN of the interface the device is connect to. Batter...

Chapter 12 Installing Analog Terminal Adapters 151 Installation and Maintenance Guide Connecting an analog telephone Figure 59 shows the hardware configuration for connecting an analog device through an ATA 2 to the Business Communications Manager. Figure 59 Analog telephone installation overview ex...

152 Chapter 12 Installing Analog Terminal Adapters N0008587 01 Connecting a data device The ATA 2 connects a standard analog data device, such as a FAX or modem, to the Business Communications Manager system. This section shows the additional steps required to install ATA 2 for data communication. F...

Chapter 12 Installing Analog Terminal Adapters 153 Installation and Maintenance Guide Connecting the ATA 2 After the correct environment has been set up, connect the Business Communications Manager and the analog device to the ATA 2, then connect the module power. Refer to Figure 61 . Figure 61 ATA ...

154 Chapter 12 Installing Analog Terminal Adapters N0008587 01 Mounting the ATA 2 After the ATA 2 is correctly connected, you can mount the unit on a wall, as described in this section. 1 When using 0.5 mm wire (24 AWG), select a location within 800 m (2,600 ft.) of the BCM1000. 2 Allow 12.5 cm (5 i...

Chapter 12 Installing Analog Terminal Adapters 155 Installation and Maintenance Guide Testing insertion loss measurement The maximum loss for ATA 2 to Central Office (CO) configuration, shown in Figure 64 , must not exceed 10 dB. Figure 64 Insertion loss from the CO to the analog telephone Measure t...

156 Chapter 12 Installing Analog Terminal Adapters N0008587 01 For analog device to CO measurement Use this procedure to measure the insertion loss from the analog device to the CO: 1 Establish a connection to a silent termination on the CO service line with an analog telephone attached to the ATA 2...

157 Installation and Maintenance Guide Chapter 13Installing optional telephony equipment This chapter tells you how to connect the optional ringer, page, and music telephony equipment to the media services card (MSC) connectors on the front of the BCM1000. Auxiliary ringer (customer supplied) An aux...

158 Chapter 13 Installing optional telephony equipment N0008587 01 External paging system (customer supplied) You can connect an external paging system to provide paging over external loudspeakers. Ensure the paging system follows these guidelines: • The paging output from the MSC is 100 mV rms acro...

Chapter 13 Installing optional telephony equipment 159 Installation and Maintenance Guide 2 Connect the paging system relay to the Page relay output on the MSC. Refer to Figure 67 . External music source (customer supplied) You can use any approved low-power device as a music source. This would incl...

160 Chapter 13 Installing optional telephony equipment N0008587 01 Connecting the external music source Follow these steps to connect the external music source to the BCM1000 jack. 1 Connect the miniature jack of the music source output to the music-on-hold input on the MSC. Refer to Figure 68 . 2 A...

161 Installation and Maintenance Guide Chapter 14Troubleshooting This chapter describes some hardware troubleshooting options for determining the cause of malfunctions or failure of the Business Communications Manager hardware. The Business Communications Manager technical support group also provide...

162 Chapter 14 Troubleshooting N0008587 01 Using the System Status Monitor to monitor LEDs The LEDs on the BCM1000 are part of the System Status Monitor (SSM) board. Figure 69 shows what the board looks like from inside the BCM1000. When installing new equipment that connects to this board, ensure t...

Chapter 14 Troubleshooting 163 Installation and Maintenance Guide Figure 70 LED locations on the face of the BCM1000 The Business Communications Manager System Status Monitor allows you to view the status of the system LEDs on your PC. This allows you to make preliminary decisions regarding the type...

164 Chapter 14 Troubleshooting N0008587 01 3 To set the parameters for the System Status Sanity check, click the LED Settings tab. The LED Settings record appears. Figure 72 System Status Monitor LED Settings record Table 39 lists the values on the LED Settings screen. Emergency telephone does not f...

Chapter 14 Troubleshooting 165 Installation and Maintenance Guide If the emergency telephone is connected to the CTM, use the following procedure: 1 Check that the system has a CTM installed. 2 Check that there is no dial tone at the emergency telephone. 3 Replace the CTM. ATA 2 does not function If...

166 Chapter 14 Troubleshooting N0008587 01 Checking for dial tone at the ATA 2 Check to ensure there is dial tone from the set and from the ATA 2 module. 1 If there is no dial tone, replace a single-line telephone for the data communication device. 2 If there is no dial tone at the ATA 2 unit: a Dis...

167 Installation and Maintenance Guide Chapter 15Preparing hardware for maintenance or upgrades When you need to replace or update a piece of hardware on the Business Communications system, you must ensure the system is safely disconnected from the trunk lines and all electrical connections are disc...

168 Chapter 15 Preparing hardware for maintenance or upgrades N0008587 01 Shutting down the system software The Business Communications Manager system requires a controlled shutdown to guarantee the integrity of the file system. Sometimes this may not be possible, for instance if a hard drive fails....

Chapter 15 Preparing hardware for maintenance or upgrades 169 Installation and Maintenance Guide Shutting down the system hardware After the system has gracefully exited from the software, you can shut down the hardware. Follow these steps to ensure a safe shutdown of the system. 1 Remove the cables...

170 Chapter 15 Preparing hardware for maintenance or upgrades N0008587 01 Removing the front bezel The front bezel is a plastic cover installed on the front of the BCM1000. You must remove the bezel to add or remove the cards or the media bay modules. Refer to Figure 75 . 1 To remove the front bezel...

Chapter 15 Preparing hardware for maintenance or upgrades 171 Installation and Maintenance Guide The Business Communications Manager automatically starts booting. 7 Replace all the connectors to the front of the units.The reboot can take up to 10 minutes. Software restart If you did not shut the sys...

173 Installation and Maintenance Guide Chapter 16Replacing the hard disk The BCM1000 includes either one or two factory-installed hard disks. You also can install a second hard disk to a single-disk base unit. (Not available to BCM1000 hardware manufactured for the BCM 2.0 release). This chapter exp...

174 Chapter 16 Replacing the hard disk N0008587 01 Remember to take suitable precautions when working inside the Business Communications Manager base unit. Maintain a clean and static-safe site. Removing the hard disk The hard disk brackets are attached to the hard disk and the floor of the BCM1000....

176 Chapter 16 Replacing the hard disk N0008587 01 5 Lift the bracketed hard disk(s) out of the unit. 6 Remove the screws that fasten the brackets to the hard disk. Refer to Figure 79 . Figure 79 Remove the brackets from the hard disk Note: Mirrored disks If you are upgrading to a mirrored system by...

Chapter 16 Replacing the hard disk 177 Installation and Maintenance Guide Installing a new hard disk This section describes what you need to do to install a new hard disk into the BCM1000. Follow these steps to replace hard disks into the brackets, and then, back into the base unit housing. 1 Ensure...

178 Chapter 16 Replacing the hard disk N0008587 01 3 Place the hard disk assembly back into the BCM1000. a Align the holes in the brackets with the holes in the bottom of the inside of the BCM1000. b Fasten the hard disk bracket to the housing. 4 Reconnect the drive(s) to the system: • Single hard d...

Chapter 16 Replacing the hard disk 179 Installation and Maintenance Guide 5 Replace the cover on the BCM1000. 6 Restore the units to operation. Refer to “Restarting the system” on page 170 . 7 Perform the procedure appropriate for the type of hard disk system you have: • Single disk : Initialize the...

180 Chapter 16 Replacing the hard disk N0008587 01 • If the hard disk requires initialization, the Platform Initialization Menu appears. Refer to Figure 84 . Figure 84 Platform Initialization Menu screen (BCM 2.5/2.5.1 systems) a Enter the number beside the upload for the software you want to instal...

Chapter 16 Replacing the hard disk 181 Installation and Maintenance Guide b Next you need to ensure the correct MSC configuration has been entered. Enter 1 (Select the hardware profile for this unit). The screen shown in Figure 85 appears. Figure 85 Profile screen c The current MSC configuration is ...

182 Chapter 16 Replacing the hard disk N0008587 01 Initializing the hard disk (single-disk system, BCM 3.0) The BCM1000 is normally initialized at the factory. However, if you have to replace the hard drive in a single-disk BCM1000, you must re-initialize the Business Communications Manager. After y...

184 Chapter 16 Replacing the hard disk N0008587 01 5 The system automatically reboots as part of the initialization process. When the system reboots, the telnet session disconnects. 6 Do one of the following: • Run the Quick Start Wizard to create the system parameters and defaults. Then restore you...

Chapter 16 Replacing the hard disk 185 Installation and Maintenance Guide Figure 89 Main Menu screen 5 Select 1 (Platform Initialization Menu) and press <ENTER>. The screen shown in Figure 84 appears. Figure 90 Platform Initialization Menu screen 6 Select 1 (Initialize Menu) and press <ENTE...

Chapter 16 Replacing the hard disk 187 Installation and Maintenance Guide Note: The initialization process is automatic and takes approximately 40 minutes. The system automatically reboots a number of times as part of the initialization process. When the first reboot occurs, the telnet session disco...

188 Chapter 16 Replacing the hard disk N0008587 01 Figure 94 Quick start page 12 Enter the correct information for LAN1 (a) , LAN2 (i) , Subnet masks (m and j) , Default next hop router (r) and System name (s) , as required. Enter p after each change to apply it. 13 Enter b (go back) to return to th...

Chapter 16 Replacing the hard disk 189 Installation and Maintenance Guide Installing the mirrored disk controller If you upgrade your system from a single-disk system to a mirrored disk system, you will need to install the RAID board as well as a second hard disk. The RAID board is installed beside ...

190 Chapter 16 Replacing the hard disk N0008587 01 Installing the RAID board The following steps describe how to install the RAID board. The steps are the same for both the 2.0 and 2.5 versions of BCM1000 hardware, except for the power connections, which are described in “Routing power for mirrored ...

Chapter 16 Replacing the hard disk 191 Installation and Maintenance Guide 8 When the board is seated correctly, return to the board face inserted in the slot in the front of the unit. With the screw you removed from the blank cover, secure the header plate of the RAID board in place in the slot. Ref...

192 Chapter 16 Replacing the hard disk N0008587 01 In the mirrored disk configuration, the RAID controller board automatically writes the same data from the primary hard disk to the secondary/mirrored disk. Once this is complete, the board ensures that the disks remain identical. With this configura...

Chapter 16 Replacing the hard disk 193 Installation and Maintenance Guide Routing power for mirrored systems There are specific power cable configurations for the mirrored disks, depending on what system you are using. Power routing for 2.5 hardware Follow these steps to connect power to the hard di...

194 Chapter 16 Replacing the hard disk N0008587 01 Power routing for 2.0 hardware Follow these steps to connect power to the hard disks, the media bay module housing, and to the RAID board. R efer to Figure 100 . Each step number in the following procedure corresponds to an item in the diagram. 1 Se...

Chapter 16 Replacing the hard disk 195 Installation and Maintenance Guide RAID board LEDs The front end of the board fits into the card slot that is closest to the media bay modules on the BCM1000. The front panel of the board contains a number of LEDs that indicate the status of the RAID board and ...

196 Chapter 16 Replacing the hard disk N0008587 01 Controlling and monitoring mirroring operations You can monitor and control disk mirroring through a control screen in the Unified Manager. Under Diagnostics, Diskmirroring you can access a screen that allows you to control the mirroring operation f...

197 Installation and Maintenance Guide Chapter 17Adding or replacing a cooling fan Cooling fans circulate air through the chassis of the BCM1000 and expansion unit to prevent the components from overheating. This chapter describes how to replace a cooling fan. It also describes how to add a redundan...

198 Chapter 17 Adding or replacing a cooling fan N0008587 01 Troubleshooting fan operation There are two LEDs on the front of the BCM1000 and one on the front of the expansion cabinet that can be used to assess fan function. Refer to Figure 103 . Figure 103 Business Communications Manager operationa...

Chapter 17 Adding or replacing a cooling fan 199 Installation and Maintenance Guide 4 Remove the fan cable from wherever it is connected. Refer to Figure 104 and Figure 105 . Figure 104 Remove the fan cable from motherboard (pre-2.5 chassis) Figure 105 Remove the fan cables from SSM board (2.5 model...

200 Chapter 17 Adding or replacing a cooling fan N0008587 01 5 Remove the snap rivets that hold the fan to the BCM1000. Refer to Figure 106 and Figure 107 . 6 Lift the old fan out of the BCM1000. Figure 106 Removing the fan (BCM1000 version 2.5 single-fan model) Figure 107 Screw attachments beside f...

Chapter 17 Adding or replacing a cooling fan 201 Installation and Maintenance Guide Replacing the cooling fan To replace the fan in the BCM1000, follow these steps: 1 Place the new fan in the BCM1000 in the position from which you removed the failed fan. 2 Align the screw holes in the fan with the s...

202 Chapter 17 Adding or replacing a cooling fan N0008587 01 4 Connect the power supply cables for each fan to the SSM board. Refer to Figure 105 on page 199 . 5 Replace the cover. 6 Restore the unit to operation. For details, refer to “Restarting the system” on page 170 . The Business Communication...

Chapter 17 Adding or replacing a cooling fan 203 Installation and Maintenance Guide Figure 110 Fan screws location in BCM1000e, 2.0 models. Figure 111 Fan screws location in BCM1000e, 2.5 redundancy models. FAN Power supply Fan connector on hub board Screws attached to fan Fan connector on hub board...

204 Chapter 17 Adding or replacing a cooling fan N0008587 01 Replacing a fan into the BCM1000e Follow these steps to replace the fan in the BCM1000e. 1 Place the fan in the BCM1000e so that the label faces the back wall of the unit. 2 Align the screw holes in the fan with the screw holes in the BCM1...

205 Installation and Maintenance Guide Chapter 18Replacing a power supply BCM1000s and BCM1000es can have standard or redundant power supplies. This chapter describes: • how to replace a standard power supply • how to upgrade from a standard power supply to a redundant power supply (BCM1000, 2.0 or ...

206 Chapter 18 Replacing a power supply N0008587 01 Removing the standard power supply If the standard power supply fails, the system will be down. Follow these steps to remove the power supply. 1 Set up the server for maintenance by removing all the cables from the front of the BCM1000, then discon...

Chapter 18 Replacing a power supply 207 Installation and Maintenance Guide 8 Remove the four power supply screws from the back of the BCM1000. Refer to Figure 114 . Figure 114 Remove the power supply screws 9 Remove the power supply from the chassis. Installing a standard power supply Follow these s...

208 Chapter 18 Replacing a power supply N0008587 01 8 Monitor the power LED. Refer to Table 43 . The Business Communications Manager system starts up when you connect the ac power cord. This takes several minutes to complete. Upgrading to a redundant power supply The redundant power supply allows yo...

Chapter 18 Replacing a power supply 209 Installation and Maintenance Guide Setting up the base unit This section describes the steps for replacing a standard power supply with a redundant power supply. After the redundant power supply is installed, insert the two power supply modules. Redundant powe...

210 Chapter 18 Replacing a power supply N0008587 01 7 Remove the knockout plate from the back of the BCM1000. Refer to Figure 117 . Figure 117 Remove the knockout Installing the redundant power supply After you have prepared the BCM1000 to accommodate the redundant power supply, follow these steps t...

Chapter 18 Replacing a power supply 211 Installation and Maintenance Guide Figure 118 Attach the redundant power supply housing 5 Insert the power supply bracket and secure it with a screw. Refer to Figure 119 . Figure 119 Securing the power supply bracket Power supply housing screws Notes Layer:Rem...

212 Chapter 18 Replacing a power supply N0008587 01 6 If you have not already done so, install a redundant fan into the unit. Refer to “Adding or replacing a cooling fan” on page 197 . 7 Inside the cabinet, reconnect the power supply and fan cables. 8 Reconnect the power supply and fan cables. 9 Rep...

Chapter 18 Replacing a power supply 213 Installation and Maintenance Guide Replacing a redundant power supply module If the green LED for the power supply is not lit, but the power switch on the module is on, it indicates that the module has failed. Follow these steps to replace the redundant power ...

214 Chapter 18 Replacing a power supply N0008587 01 Replacing a power supply in an BCM1000e The power supply in the BCM1000e is exactly the same type of power supply as that in the BCM1000. The only difference is that 2.5 version BCM1000es come with either a standard power supply or redundant power ...

Chapter 18 Replacing a power supply 215 Installation and Maintenance Guide • Redundant power supply: “Replacing a redundant power supply module” on page 213 . Refer to Figure 123 and Figure 124 . Figure 123 BCM1000e, redundant power supply interior connections Figure 124 Installing the power module ...

217 Installation and Maintenance Guide Chapter 19Replacing data cards and processing hardware Besides the hard disk, power supply, and cooling fans, a number of components the BCM1000 uses for data functions can be replaced. These components can be replaced: • WAN cards • LAN cards • modem cards • c...

218 Chapter 19 Replacing data cards and processing hardware N0008587 01 Removing a data card Five LEDs on the front of the BCM1000 indicate PCI card status. LAN cards can be inserted any of the first three PCI slots. Refer to Figure 126 . Table 44 lists the various LED states. Figure 126 BCM1000 LAN...

Chapter 19 Replacing data cards and processing hardware 219 Installation and Maintenance Guide Follow these steps to remove the LAN, WAN or modem cards: 1 If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to “Shutting down the system ...

220 Chapter 19 Replacing data cards and processing hardware N0008587 01 Replacing PECs The 2.5 BCM1000 comes equipped with two processor expansion cards (PEC IIIs) mounted on the media services card (MSC). These modules provide signal processing capabilities for such applications as voice mail and I...

Chapter 19 Replacing data cards and processing hardware 221 Installation and Maintenance Guide Removing PECs The following steps describe the process for removing PECs from a BCM1000 MSC. 1 Ensure you have a current data backup of your system. 2 Shut down the system using the Shutdown command. For d...

222 Chapter 19 Replacing data cards and processing hardware N0008587 01 Installing a PEC When you replace or add PECs, ensure you have followed the directions for shutting down the system from the previous section. Also ensure you have a current data backup of your system. Follow these steps to corr...

Chapter 19 Replacing data cards and processing hardware 223 Installation and Maintenance Guide Replacing memory The version 2.5 BCM1000 comes equipped with 256 MB of Random Access Memory (RAM). The previous version 2.0 release of the hardware contains 128 MB of RAM. In both cases, the memory resides...

224 Chapter 19 Replacing data cards and processing hardware N0008587 01 Replacing memory DIMM chips You replace a DIMM when the DIMMs fails or when you want to increase the amount of RAM in the Business Communications Manager. 1 If you still have access to the Unified Manager, shut down the system u...

Chapter 19 Replacing data cards and processing hardware 225 Installation and Maintenance Guide 7 Slide the new DIMM, edge connectors first, into the slot. 8 Carefully push the DIMM down until the fastening tabs clip to the side of the DIMM. 9 Replace any boards or cables that you removed to insert t...

226 Chapter 19 Replacing data cards and processing hardware N0008587 01 Removing the clock/calendar battery This section explains how to correctly remove the clock/calendar battery. 1 If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer ...

Chapter 19 Replacing data cards and processing hardware 227 Installation and Maintenance Guide Installing the new battery This section describes how to replace the clock/calendar battery into the base unit. 1 Ensure you have the positive side of the battery facing up when you position it in the sock...

Chapter 20 Moving and replacing telephones 229 Installation and Maintenance Guide Chapter 20Moving and replacing telephones When the Business Communications Manager system is on, you can replace a telephone with a new one and the new set will pick up the current programming, if it is the same model ...

230 Chapter 20 Moving and replacing telephones N0008587 01 Moving telephones You can move an Business Communications Manager digital telephone to a new location within the system without losing its programmed settings if the telephone has been enabled with Set relocation in system programming under ...

Chapter 20 Moving and replacing telephones 231 Installation and Maintenance Guide Replacing telephones with different models If you disconnect a digital or analog telephone and connect a new telephone of a different type into the same jack, for example, replacing a 7310 digital phone with a 7316E di...

233 Installation and Maintenance Guide Appendix ADefining region-based defaults This section describes some of the differences in the system default s . These defaults are set based on the region or telephony or CallPilot template that you select in the Quick Start wizard when the system is first co...

234 Defining region-based defaults N0008587 01 Core software and regions Each Region setting requires a specific core software to perform correctly. The following table shows the core software available. Languages The following table lists the languages available for each region and a specific order...

Defining region-based defaults 235 Installation and Maintenance Guide The following table shows a breakdown of the language support for South American and Central American countries. Caller ID displays The North American region supports the following format: 5554775 (613) All other regions display t...

236 Defining region-based defaults N0008587 01 Companding Law by region The following table shows the companding law used for each region. Legacy DECT systems: You must ensure that DECT systems that require mu-law have the correct region setup before you install the DECT system. Refer to the DECT do...

Defining region-based defaults 237 Installation and Maintenance Guide Media bay module availability by region Some of the media bay modules are customized for a specific type of line and are not available to all regions. The following table lists a cross-reference between regions and the type of mod...

238 Defining region-based defaults N0008587 01 FEM-trunk module combinations by region Trunk Modules may be connected to the Business Communications Manager 2.5 system using the Fiber Expansion Module (FEM). The following table provides a cross-reference between regions and the Trunk Modules you can...

Defining region-based defaults 239 Installation and Maintenance Guide PRI line protocol support, by region Table 52 PRI line protocol supported, by region Region BRI T side BRI S side PRI T1 Australia ISDN ETSI 300 403 ISDN ETSI 300 102 DASS2 DPNSS MCDN ISDN ETSI 300 403, ETSI QSIG 300 239, Brazil C...

240 Defining region-based defaults N0008587 01 Supported ISDN line services The following table shows the ISDN private network services that are supported by the Business Communications Manager. The following table shows the network-based ISDN supplementary services and the features available for ea...

Defining region-based defaults 241 Installation and Maintenance Guide Defining time zones by country and language Time zones are based on the actual time zone where the Business Communications Manager is located. The Time Zone dropdown list on the initialization screen, allows you to be very specifi...

244 Defining region-based defaults N0008587 01 Dialing plan defaults Some profiles have default restriction dialing filters. The table below lists the filters for these profiles. UTAM enabled disabled disabled disabled Portable credits 0 defined in the application (max) n/a defined in the applicatio...

Defining region-based defaults 245 Installation and Maintenance Guide BRI and PRI line types The following table provides a description of the types of lines that BRI and PRI trunks can provide. These are set under Resources , Media Bay Modules , Bus XX , Module X on the Unified Manager. Note that s...

246 Defining region-based defaults N0008587 01 CallPilot regions The CallPilot portion of the Business Communications Manager application also has a region setting that defines some call-management-related system defaults. The CallPilot region is specified at system initialization and start up when ...

249 Installation and Maintenance Guide Appendix BMedia bay module combinations This section describes some combinations of trunk and station modules to demonstrate how to fit the modules into the DS30 bus resources. These configurations are meant to help demonstrate how your system can be configured...

250 Appendix B Media bay module combinations N0008587 01 Fully-loaded setup This section describes a system containing one DSM 32, one DSM 16, two ASM 8s, and two DTMs. This configuration uses all the DS30 bus blocks, with the exception of two offsets. Table 62 demonstrates this combination, includi...

Appendix B Media bay module combinations 251 Installation and Maintenance Guide Table 63 demonstrates this combination using modules set to double density, including the switch settings for each module. Warning: Do not install more than two GASM8 modules on the BCM1000 base unit. Table 63 Fully load...

252 Appendix B Media bay module combinations N0008587 01 Changing configurations Here are some points to consider when changing modules in existing or in new Business Communications Manager systems: • Trunk and analog station modules cannot share a DS30 bus. • Modules that require more than one DS30...

Appendix B Media bay module combinations 253 Installation and Maintenance Guide Set DNs and port numbers The media bay module, based on the switch settings of the module, defines which DNs and port numbers can be populated with telephones. If you have changed the default start DN for your system, us...

255 Installation and Maintenance Guide Glossary access code A unique digit or digits entered by the user to access some telephony features such as Line pools, Call park, external lines, Direct-Dial telephone, and Auto DN. address A unique identifier assigned to networks and stations that allows each...

256 Glossary N0008587 01 background music A feature that plays music from the speaker of your telephone. Background Music is available when you attach a music source to the system and enable the feature under Feature settings in System programming. base station This is the radio/telephony unit that ...

258 Glossary N0008587 01 D-channel (Data channel) An ISDN standard transmission channel which is packet-switched. The channel is used for call setup, signaling, and data transmission. data link connection indentifier (DLCI) The DLCI is used to identify a PVC in frame relay networks. Delayed Ring Tra...

Glossary 259 Installation and Maintenance Guide Do Not Disturb A feature that stops calls from ringing at a telephone. Only Priority Calls ring at the telephone when this feature is set. A line button flashes when a call is received, but the set does not ring. domain name The domain name is used to ...

260 Glossary N0008587 01 external paging A feature that allows voice announcements over an externally-installed loudspeaker connected to the Business Communications Manager. The external speaker is not an Business Communications Manager component. FAX FAX works with Business Communications Manager V...

Glossary 261 Installation and Maintenance Guide Held (Line) Reminder A telephone rings and displays the message On hold: LINENAM when you place an external call on hold for programmed period of time. host name The name that identifies a computer, on a network that provides services to other computer...

262 Glossary N0008587 01 IP address server The IP address server manages the assignment of IP addresses to the devices that access the system. The server assigns an IP address to the device whenever it logs on to the network. ISDN DN A directory number (DN) used by ISDN terminal equipment connected ...

264 Glossary N0008587 01 network device A network device is a hardware entity characterized by its use as a communications component within a network. network DN A number supplied by the ISDN network service provider for ISDN terminal equipment. network interface card (NIC) This card is installed in...

Glossary 265 Installation and Maintenance Guide Personal Speed Dial Two-digit codes (71-94) that can be programmed on the set to dial external telephone numbers. You can access Personal Speed dial numbers only at the telephone on which they are programmed. Pin-1 An indicator on the first pin on an e...

Glossary 267 Installation and Maintenance Guide Read Only Memory (ROM) Memory that stores data permanently. ROM contains instructions that the Business Communications Manager needs to operate. The instructions stored in ROM are used by the Business Communications Manager each time it is turned on or...

268 Glossary N0008587 01 T1 Digital carrier system or line that carries data at 1.544 Mb/s. Target lines Lines used only to answer incoming calls. A target line routes a call according to digits it receives from an incoming trunk. You refer to target lines in the same way as physical lines. Telephon...

Installation and Maintenance Guide 271 Index Numerics 10/100 Base T network interface card 13016-wire pairs 1382/6 DS30 split 622001 installing 147 2002 installing 147 2004 installing 147 20XX IP telephones 51, 14725-pair cable amphenol connector cable 72, 138wiring guides 133 4X16 channel requireme...