NEC xen mail cti - Manuals - manualsarea.com

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June 2004 NEC Business Solutions Ltd ii Xen IPK Xen Mail CTI Installation Guide Doc. No. 855 7 - Release 1.1 Ju ne 2004 THIS PAGE INTENTIONALLY LEFT BLANK

Page 3 - Table of Contents

Xen IPK Xen Mail CTI Installation Guide iii Doc. No. 8557 - Release 1.1 June 2004 Table of Contents Chapter 1 Introduction Section 1 Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Page 5 - TeLANophy workstation hardware and software requirements . 75; Appendix A About the System Board

Xen IPK Table of Contents Xen IPK Xen Mail CTI Installation Guide v D oc. N o. 8557 - Release 1.1 June 20 04 Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74 Section 5 TeLANophy workstation hardware and software requirements . 75 Section 6 Setting up TeLANo...

Page 6 - THIS

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Page 7 - Chapter 1– Introduction; Introduction; Chapter 1; E C T I O N; VERVIEW; About this guide; The; contains instructions for setting up the voice; Conventions; This guide uses the following conventions:; User input; Key names

Xen IPK Xen Mail CTI Installation Guide Chapter 1 - 1 Doc. No. 8557 - Release 1.1 June 2 004 Chapter 1– Introduction Introduction Chapter 1 S E C T I O N 1 O VERVIEW About this guide The Installation Guide contains instructions for setting up the voice messaging system. Refer to, Chapter 2– Setting ...

Page 8 - ATTERY; IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL; C AU T I O N; Unit Name

June 2004 NEC Business Solutions Ltd 2 - Chapter 1 Introduction Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 2 B ATTERY D ISPOSAL AND S AFETY The XenMail CTI system includes a battery list below. When disposing ofthese batteries, you must comply with applicable Federal and Stateregulations ...

Page 9 - Related documentation; The product disc contains this guide, the; the; and the; in the PDF format. If you need

Xen IPK Xen Mail CTI Installation Guide Introduction Chapter 1 - 3 D oc. N o. 8557 - Release 1.1 June 20 04 Related documentation The product disc contains this guide, the System Management Guide, the System Conversation Guide, and the User Guide in the PDF format. If you need Acrobat Reader to acce...

Page 11 - Chapter 2 – Setting Up the System; Setting Up the System; Chapter 2; EW; Setting up the XenMail CTI; Previous setup procedure New setup procedure

Xen IPK Xen Mail CTI Installation Guide Chapter 2 - 5 Doc. No. 8557 - Release 1.1 June 2 004 Chapter 2 – Setting Up the System Setting Up the System Chapter 2 S E C T I O N 1 N EW WITH THIS P RODUCT After reviewing the information in the table below, proceed to the “SetupOverview” on page 6. Setting...

Page 12 - ETUP; Setup steps; System Management Guide

June 2004 NEC Business Solutions Ltd 6 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 2 S ETUP O VERVIEW The XenMail CTI is a fully tested and assembled voice messaging system.The voice messaging system software, a modem and custom OS/2 Warp4.0 operating syst...

Page 13 - To install the voice messaging system board(s)

Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 7 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 3 I NSTALLING THE VOICE MESSAGING SYSTEM BOARDS The voice messaging system board provides all voice messaging systemapplication functions and voice recording storage on ...

Page 14 - ONNECTING; To connect communication devices to the voice messaging system; Ethernet jack on the voice messaging system board.

June 2004 NEC Business Solutions Ltd 8 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 4 C ONNECTING COMMUNICATION DEVICES Perform the procedure below in the following scenarios: • If you want to access the voice messaging system’s hard drive using a monitor, ...

Page 15 - NTEGRATION

Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 9 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 5 I NTEGRATION O VERVIEW The basic integration between the phone system and the voice messagingsystem is set up using procedures found in this section and in your phones...

Page 16 - ROGRAMMING; To enter programming mode

June 2004 NEC Business Solutions Ltd 10 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 6 P ROGRAMMING THE P HONE S YSTEM To set up the phone system to support digital voice messaging, completethe procedures in this section. The following table describes the k...

Page 17 - To assign phone type; To assign station numbers

Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 11 D oc. N o. 8557 - Release 1.1 June 20 04 To assign phone type Memory block 7-2 assigns port numbers and specifies the ports as DigitalVoicemail (DVM) ports. 1 Press the LK7 key. 2 Press the LK2 key. 3 Enter the port number ...

Page 18 - To set up a hunt group

June 2004 NEC Business Solutions Ltd 12 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 To set up a hunt group Memory block 4-14 assigns the first extension as the pilot hunt number.Memory block 4-15 assigns extensions to the hunt group. 1 Press the LK4 key. 2 Dial 14. 3 Pr...

Page 19 - To set up trunk routing

Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 13 D oc. N o. 8557 - Release 1.1 June 20 04 To set up trunk routing Memory block 3-42 assigns direct inward termination (DIT) of central office(CO) lines during day mode for the system. Memory block 3-43 directs COlines during...

Page 20 - To enable live record by trunk

June 2004 NEC Business Solutions Ltd 14 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 To make the call forwarding on busy/no answer setting available by class of service Memory block 1-8-08 enables the selected class of service to forward callson busy/no answer. 1 Press t...

Page 21 - To make the live record setting available by class of service

Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 15 D oc. N o. 8557 - Release 1.1 June 20 04 To make the live record setting available by class of service Memory block 1-8-08 enables the selected class of service to use the liverecord feature from the phone. 1 Press the LK1 ...

Page 22 - To assign feature access keys

June 2004 NEC Business Solutions Ltd 16 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 To assign the extension number of the voice messaging system for live record Memory block 1-8-26 identifies the voice messaging ports available for liverecord. 1 Press the LK1 key. 2 Pre...

Page 23 - To program individual stations for call forward on busy/no answer; Do one of the following:

Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 17 D oc. N o. 8557 - Release 1.1 June 20 04 To program individual stations for call forward on busy/no answer 1 Go off hook. 2 Dial 43, then enter the extension number of the first voice messaging system port. 3 Hang up. To ca...

Page 24 - You must set up the voice messaging system software to:; To set up the voice messaging system software; setup; TeLANophy

June 2004 NEC Business Solutions Ltd 18 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 7 S ETTING UP THE V OICE M ESSAGING S YSTEM S OFTWARE You must set up the voice messaging system software to: • Perform network backups • Use TeLANophy • Select system lang...

Page 25 - To set up the voice messaging system software, continued

Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 19 D oc. N o. 8557 - Release 1.1 June 20 04 8 Type y to proceed with the voice messaging system Setup utility. 9 From the Setup Type menu, type 2 to choose “Configure system” and press ENTER. 10 Press ENTER to confirm that the...

Page 26 - When you have completed your selection, press ENTER to continue.

June 2004 NEC Business Solutions Ltd 20 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 5 If you selected IPX/SPX, perform the appropriate action below. Otherwise, go to step 5. • To select “Version 3.x or 4.x bindery mode,” type 1 and press ENTER. • To select “Version 4.x ...

Page 28 - HANGING; Keypad map name; Q, Z on the zero digit

June 2004 NEC Business Solutions Ltd 22 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 8 C HANGING THE K EYPAD M AP Callers interact with the voice messaging system by using the keypads ontheir touch-tone phones. The keypad map determines how digits aremapped...

Page 29 - To change the keypad map; remap

Xen IPK Xen Mail CTI Installation Guide Setting Up the System Chapter 2 - 23 D oc. N o. 8557 - Release 1.1 June 20 04 To change the keypad map 1 Shut down the voice messaging system by pressing ESC at the Banner screen and then follow the system prompts. 2 To open an OS/2 command prompt from the voi...

Page 30 - IGNING; To sign in to the system; If prompted, type your security code and press ENTER. (You can set a; To sign out of the system; to the Banner screen?”; To change the default sign-in ID; Go to the Personal Directory page for the system manager.

June 2004 NEC Business Solutions Ltd 24 - Chapter 2 Setting Up the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 9 S IGNING I N AND S IGNING O UT Some of the procedures in this guide require that you sign in to the systembefore you can change any system settings. Use the following pro...

Page 31 - Chapter 3 – Remote Access; Remote Access; Chapter 3; EMOTE; Remote access software functions; Communicate with someone on-site when you are

Xen IPK Xen Mail CTI Installation Guide Chapter 3 - 25 Doc. No. 8557 - Release 1.1 June 2 004 Chapter 3 – Remote Access Remote Access Chapter 3 S E C T I O N 1 R EMOTE ACCESS OVERVIEW Using remote access software, you can establish a direct or modemconnection with the voice messaging system to perfo...

Page 32 - ETTING; To install remote access software

June 2004 NEC Business Solutions Ltd 26 - Chapter 3 Remote Access Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 2 S ETTING UP THE SUPPORT COMPUTER Before you can establish a remote access connection with the voicemessaging system, you need to install CoSession Windows remotesoftware version ...

Page 33 - To install remote access software, continued

Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 27 D oc. N o. 8557 - Release 1.1 June 20 04 To install remote access software, continued 1 Clear the “NetWare SPK,” “NetBIOS,” and “WinSock” selections. 2 Select “Modem/Serial” and click “OK.” 3 Follow the on-screen instructions until...

Page 34 - REPARING; rem

June 2004 NEC Business Solutions Ltd 28 - Chapter 3 Remote Access Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 3 P REPARING AN EXISTING SUPPORT COMPUTER If your support computer uses MS-DOS remote software to support othervoice messaging systems, perform the following procedure before insta...

Page 35 - COM port; Answer/Originate call

Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 29 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 4 S ETTING UP A SUPPORT COMPUTER ’ S PHONE BOOK The support computer’s phone book stores basic connection information,such as modem type, COM port, and baud rate settings. This...

Page 36 - To set up the Default phone book entry; support

June 2004 NEC Business Solutions Ltd 30 - Chapter 3 Remote Access Doc. No. 8 557 - Re lease 1.1 June 2004 To set up the Default phone book entry 1 Start the remote software on the support computer. 2 From the CoSession Remote Viewer Control Center window, click “Phone book.” 3 In the Phone Book wind...

Page 37 - To add a phone book entry; NOTES

Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 31 D oc. N o. 8557 - Release 1.1 June 20 04 To add a phone book entry 1 In the Phone Book window, click “New.” 2 In the New phone book entry dialogue box, click “Default” to use the settings for the Default phone book entry. 3 In the ...

Page 38 - Direct connection requirements

June 2004 NEC Business Solutions Ltd 32 - Chapter 3 Remote Access Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 5 S TARTING AND E NDING A R EMOTE A CCESS C ONNECTION Remote access software lets you access the voice messaging systemapplication from a support computer. To start a remote access...

Page 39 - To establish a remote access connection; To end a connection

Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 33 D oc. N o. 8557 - Release 1.1 June 20 04 To establish a remote access connection 1 Make sure the phone book is set up as described in "Setting up a support computer’s phone book" on page 11. 2 Start the remote software on t...

Page 40 - SING; To use the OS/2 Host Process Switcher; Establish a remote access connection.; Avoid typing; exit; in an OS/2 window. This may cause the system to

June 2004 NEC Business Solutions Ltd 34 - Chapter 3 Remote Access Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 6 U SING THE OS/2 HOST PROCESS SWITCHER Once you establish a remote access connection with the voice messagingsystem, you can use the OS/2 Host Process Switcher to switch betweenap...

Page 41 - To change the remote access default logon name and password; Use the OS/2 Process Switcher window to open an OS/2 command; cs2gen; Type the number corresponding to the script file you want to load:

Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 35 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 7 C HANGING THE REMOTE ACCESS DEFAULT LOGON NAME AND PASSWORD Each phone book entry you create uses a logon name and password toaccess the voice messaging system. The default l...

Page 43 - RANSFERRING; To change file transfer option settings; From the Options menu, change the desired settings.

Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 37 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 8 T RANSFERRING FILES You can use a remote access connection to transfer a file or group of filesbetween the support computer and voice messaging system. Filestransferred betwe...

Page 44 - RACKING; To turn the billing log on or off; Choose “Setup,” and then choose “Billing log” from the menu.; To view the billing log

June 2004 NEC Business Solutions Ltd 38 - Chapter 3 Remote Access Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 9 T RACKING REMOTE ACCESS CONNECTIONS The remote software’s billing log stores the following information about eachremote access connection: • The date the call occurred. • The sta...

Page 45 - To set up the voice messaging system to use Dial Back

Xen IPK Xen Mail CTI Installation Guide Remote Access Chapter 3 - 39 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 1 0 U SING D IAL B ACK The voice messaging system can receive a call, disconnect, and call backthe support computer using Dial Back. If you routinely connect to a voicemessagin...

Page 46 - To use keyboard chat

June 2004 NEC Business Solutions Ltd 40 - Chapter 3 Remote Access Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 1 1 U SING KEYBOARD CHAT With keyboard chat, you can use the support computer to exchangemessages with an on-site system manager. This individual can access thevoice messaging syst...

Page 47 - Chapter 4; Setup steps for LAN backups and restores

Xen IPK Xen Mail CTI Installation Guide Chapter 4 - 41 Doc. No. 8557 - Release 1.1 June 2 004 Chapter 4 – Backing Up & Restoring the System Backing Up & Restoring the System Chapter 4 S E C T I O N 1 U SING THE BACKUP AND RESTORE UTILITIES The backup and restore utilities let you: • Back up ...

Page 48 - NSTALLING; BRFT; For Windows 95 computers, perform the

June 2004 NEC Business Solutions Ltd 42 - Chapter 4 Backing Up & Restoring the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 2 I NSTALLING THE BRFT R EMOTE If the voice messaging system is not connected to a LAN, the supportcomputer can be used for backups. To enable the BRFT util...

Page 49 - To install network protocols for backups; Do one of the following:

Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 43 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 3 I NSTALLING NETWORK PROTOCOLS FOR BACKUPS Either an IPX/SPX or a NetBIOS over TCP/IP configuration is required for network backups. You do not need an...

Page 51 - To install network protocols for backups, continued

Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 45 D oc. N o. 8557 - Release 1.1 June 20 04 15 If you selected “Version 4.x directory service,” perform the following actions: • Type m and press ENTER. Type the correct value for the “NetWare name context” fie...

Page 52 - Windows connection with NetBIOS; Logoff; To map a Windows NT network drive

June 2004 NEC Business Solutions Ltd 46 - Chapter 4 Backing Up & Restoring the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 4 S ETTING THE VOICE MESSAGING SYSTEM TO LOG ON TO A NETWORK Windows connection with NetBIOS To set the voice messaging system to log on to a Windows ME, 98...

Page 53 - Automatic Windows log on; To automatically log on to Windows NT with NetBIOS; logoff

Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 47 D oc. N o. 8557 - Release 1.1 June 20 04 Automatic Windows log on After performing the procedures on page 46, you can set up your voicemessaging system to automatically log on to a Windows network byperformi...

Page 54 - NetWare connection; To edit the Nconnect.cmd file

June 2004 NEC Business Solutions Ltd 48 - Chapter 4 Backing Up & Restoring the System Doc. No. 8 557 - Re lease 1.1 June 2004 6 Delete the default by typing net user admin /delete and pressing ENTER. 7 Log off the new admin by typing logoff and pressing ENTER. NetWare connection To set the voice...

Page 55 - To edit the Rconnect.cmd file

Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 49 D oc. N o. 8557 - Release 1.1 June 20 04 additional servers as necessary. To edit the Rconnect.cmd file 1 At the OS/2 command prompt, type e: and press ENTER. 2 Type cd \vmail and press ENTER. 3 Make a backu...

Page 56 - Windows 98 or ME setup; To set up a Windows 98 or ME workgroup

June 2004 NEC Business Solutions Ltd 50 - Chapter 4 Backing Up & Restoring the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 5 S ETTING UP A REMOTE W INDOWS COMPUTER FOR BACKUPS You can set up a remote Windows computer without a Windows networkdomain for backing up the voice messa...

Page 57 - To set up an NT or 2000 workgroup

Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 51 D oc. N o. 8557 - Release 1.1 June 20 04 Windows NT or 2000 setup To set up an NT or 2000 workgroup 1 Log on to the Windows NT or 2000 computer with administration access rights. 2 Right-click the My Compute...

Page 58 - To set up share-level access for NT or 2000; system to share and then click the Sharing menu.

June 2004 NEC Business Solutions Ltd 52 - Chapter 4 Backing Up & Restoring the System Doc. No. 8 557 - Re lease 1.1 June 2004 To set up share-level access for NT or 2000 1 On the Windows computer desktop, double-click the My Computer icon. 2 Right-click the drive or directory that you want the v...

Page 59 - CHEDULING; To schedule an immediate backup

Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 53 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 6 S CHEDULING SYSTEM BACKUPS It is a good idea to back up your voice messaging system files on a regularbasis. You may also want to back up voice messag...

Page 60 - To schedule recurring backups

June 2004 NEC Business Solutions Ltd 54 - Chapter 4 Backing Up & Restoring the System Doc. No. 8 557 - Re lease 1.1 June 2004 To schedule recurring backups 1 Go to the Backup Schedule screen. 2 In the “Name” field of the Immediate Backup section, type the name you want to use for the backup file...

Page 63 - To transfer backup files to a support computer

Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 57 D oc. N o. 8557 - Release 1.1 June 20 04 To transfer backup files to a support computer 1 Establish a remote access connection. See "To establish a remote access connection," on page 33 for details. ...

Page 64 - ESTORING; To restore system files from a LAN backup

June 2004 NEC Business Solutions Ltd 58 - Chapter 4 Backing Up & Restoring the System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 8 R ESTORING SYSTEM FILES If the voice messaging system's database becomes corrupt and unusable,you can restore system files from a recent backup using the ...

Page 65 - vmrestor

Xen IPK Xen Mail CTI Installation Guide Backing Up & Restoring the System Chapter 4 - 59 D oc. N o. 8557 - Release 1.1 June 20 04 9 At the Serial Port Configuration menu, select one of the following: • 1 and press ENTER for “Select serial port.” • 2 and press ENTER for “Change baud rate.” NOTE: ...

Page 66 - To restore system default settings (disaster recovery); default

June 2004 NEC Business Solutions Ltd 60 - Chapter 4 Backing Up & Restoring the System Doc. No. 8 557 - Re lease 1.1 June 2004 To restore system default settings (disaster recovery) 1 Shut down the voice messaging system application. 2 Open an OS/2 command prompt from the voice messaging system b...

Page 67 - Chapter 5; PGRADE; Refer to the steps below to perform an upgrade.; Upgrade steps; support computer or a LAN.; See “Using the backup and restore utilities” on page 41.; configure the voice messaging system software to use them.

Xen IPK Xen Mail CTI Installation Guide Chapter 5 - 61 Doc. No. 8557 - Release 1.1 June 2 004 Chapter 5 – Upgrading the Voice Messaging System Upgrading the Voice Messaging System Chapter 5 S E C T I O N 1 U PGRADE OVERVIEW This chapter describes the process for upgrading an existing XenMail CTIpack...

Page 68 - DDING; Steps for adding a language; Back up the voice messaging system.

June 2004 NEC Business Solutions Ltd 62 - Chapter 5 Upgrading the Voice Messaging System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 2 A DDING SYSTEM LANGUAGES AND PROMPTS Perform the following steps to add system languages and prompts. You can also use these steps to change your default s...

Page 70 - NCREASING; Steps for adding ports; Customise the new ports for your site.; “Completing the site information”; Back up the voice messaging system.

June 2004 NEC Business Solutions Ltd 64 - Chapter 5 Upgrading the Voice Messaging System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 3 I NCREASING THE NUMBER OF PORTS Refer to the steps below to increase the number of ports on your system. Steps for adding ports 1 Program the phone system ...

Page 72 - Steps for adding feature packages; feature packages and network protocols at your site.; See “To add feature packages” on page 67.; Back up the voice messaging system.; Setup option

June 2004 NEC Business Solutions Ltd 66 - Chapter 5 Upgrading the Voice Messaging System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 4 A DDING FEATURE PACKAGES To add feature packages, such as TeLANophy or ActiveFax, perform thefollowing steps. Steps for adding feature packages 1 Ask your ...

Page 73 - To add feature packages

Xen IPK Xen Mail CTI Installation Guide Upgrading the Voice Messaging System Chapter 5 - 67 D oc. N o. 8557 - Release 1.1 June 20 04 To add feature packages 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts. 2 If you haven’t...

Page 74 - To set up actions after greetings

June 2004 NEC Business Solutions Ltd 68 - Chapter 5 Upgrading the Voice Messaging System Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 5 S ETTING UP ACTIONS AFTER GREETINGS If the caller does not press any touchtone keys during the operator’sgreeting, the system takes the action specified in...

Page 75 - APPLICATION SCREEN PAGE 4

Xen IPK Xen Mail CTI Installation Guide Upgrading the Voice Messaging System Chapter 5 - 69 D oc. N o. 8557 - Release 1.1 June 20 04 Day (Action) Accepts one of the following field values for the action taken after playing the greeting during the day schedule. S (Say good-bye) Plays a prompt asking ...

Page 77 - Chapter 6 – Setting Up TeLANophy; Setting Up TeLANophy; Chapter 6; LAN; OPHY; TeLANophy setup steps; Connect the voice messaging system to a LAN.; See “Connecting communications devices.”.

Xen IPK Xen Mail CTI Installation Guide Chapter 6 - 71 Doc. No. 8557 - Release 1.1 June 2 004 Chapter 6 – Setting Up TeLANophy Setting Up TeLANophy Chapter 6 S E C T I O N 1 T E LAN OPHY OVERVIEW TeLANophy is a suite of applications that combines features of the voicemessaging software, the phone sy...

Page 78 - ONFIGURING; To configure network protocols for TeLANophy

June 2004 NEC Business Solutions Ltd 72 - Chapter 6 Setting Up TeLANophy Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 2 C ONFIGURING NETWORK PROTOCOLS FOR T E LAN OPHY Perform the following procedure to set up or reconfigure network protocolsfor TeLANophy. To configure network protocols for...

Page 79 - To specify station numbers in the voice messaging system; Go to line 7 on Application screen page 1.

Xen IPK Xen Mail CTI Installation Guide Setting Up TeLANophy Chapter 6 - 73 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 3 S PECIFYING STATION NUMBERS FOR V EW C ALL P LUS For ViewCall Plus to work correctly, the phone system’s station numbersmust be entered into the voice messaging system...

Page 80 - Set up network protocols on the TeLANophy workstations.; See “Setting up TeLANophy network protocols” on page 76.; Tell subscribers how to get started.; See

June 2004 NEC Business Solutions Ltd 74 - Chapter 6 Setting Up TeLANophy Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 4 T E LAN OPHY WORKSTATION OVERVIEW This chapter provides instructions for installing and setting up TeLANophyon user workstations. Setup steps 1 Make sure workstations meet...

Page 81 - Requirements

Xen IPK Xen Mail CTI Installation Guide Setting Up TeLANophy Chapter 6 - 75 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 5 T E LAN OPHY WORKSTATION HARDWARE AND SOFTWARE REQUIREMENTS Hardware/software Requirements Hardware T PentiumII 300 with at least 128 MB RAM or better recom-mended (re...

Page 83 - FOR; To set up a Windows 98 or later workstation; From the Windows taskbar, choose “Start,” choose “Settings,” and then

Xen IPK Xen Mail CTI Installation Guide Setting Up TeLANophy Chapter 6 - 77 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 7 TCP/IP FOR W INDOWS 98 OR LATER Perform the following procedure to set up Windows 98 or later workstationsthat use TeLANophy applications with TCP/IP. To set up a Wind...

Page 84 - To set up a Windows NT 4.0 workstation

June 2004 NEC Business Solutions Ltd 78 - Chapter 6 Setting Up TeLANophy Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 8 TCP/IP FOR W INDOWS NT 4.0 Perform the following procedure to set up Windows NT 4.0 workstations thatuse TeLANophy applications with TCP/IP. Administrative rights are requ...

Page 85 - To set up a Windows 2000 workstation

Xen IPK Xen Mail CTI Installation Guide Setting Up TeLANophy Chapter 6 - 79 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 9 TCP/IP FOR W INDOWS 2000 Perform the following procedure to set up Windows 2000 workstations thatuse TeLANophy applications with TCP/IP. Administrative rights are requ...

Page 86 - ESTING; To use the PING software

June 2004 NEC Business Solutions Ltd 80 - Chapter 6 Setting Up TeLANophy Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 1 0 T ESTING THE TCP/IP SETUP To test the TCP/IP setup on individual workstations, perform the followingprocedure. To use the PING software 1 On the workstation, open an MS-...

Page 87 - Installing ViewFax; TeLANophy application paths

Xen IPK Xen Mail CTI Installation Guide Setting Up TeLANophy Chapter 6 - 81 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 1 1 T E LAN OPHY WORKSTATION INSTALLATION OVERVIEW The installation files for TeLANophy applications are stored on the voicemessaging system’s disc. There are two ways t...

Page 88 - CD; To install TeLANophy from a CD; after

June 2004 NEC Business Solutions Ltd 82 - Chapter 6 Setting Up TeLANophy Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 1 2 I NSTALLING T E LAN OPHY FROM A CD To install TeLANophy from a CD 1 At the workstation, insert the voice messaging support CD in the CD-ROM drive. 2 Choose “Start,” and ...

Page 89 - To copy TeLANophy installation files to a network directory; do not

Xen IPK Xen Mail CTI Installation Guide Setting Up TeLANophy Chapter 6 - 83 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 1 3 I NSTALLING T E LAN OPHY FROM A NETWORK To install TeLANophy applications on individual workstations from anetwork, perform the following procedures. Because you mus...

Page 90 - To set up a workstation for a WAN or Internet connection; open the desired TeLANophy application.

June 2004 NEC Business Solutions Ltd 84 - Chapter 6 Setting Up TeLANophy Doc. No. 8 557 - Re lease 1.1 June 2004 S E C T I O N 1 4 U SING T E LAN OPHY APPLICATIONS WITH WAN S AND THE I NTERNET TeLANophy clients or workstations can use TCP/IP to run TeLANophyapplications over the Internet or a wide a...

Page 91 - Workstation requirements; before; Installing ViewMail for Microsoft Messaging

Xen IPK Xen Mail CTI Installation Guide Setting Up TeLANophy Chapter 6 - 85 D oc. N o. 8557 - Release 1.1 June 20 04 S E C T I O N 1 5 I NSTALLING V IEW M AIL FOR M ICROSOFT M ESSAGING ON W ORKSTATIONS This topic updates the item “Setting up TeLANophy Workstations” inChapter 6 of this Installation G...

Page 92 - Next; Browse

June 2004 NEC Business Solutions Ltd 86 - Chapter 6 Setting Up TeLANophy Doc. No. 8 557 - Re lease 1.1 June 2004 To install ViewMail for Microsoft Messaging (VMM) with Outlook 2002 1 Exit Outlook. 2 Uninstall previous versions of VMM using the Add/Remove Programs tool in the Windows Control Panel. 3...

Page 93 - Chapter A – About the System Board; About the System Board; Appendix A; BOUT; XenMail CTI system board

Xen IPK Xen Mail CTI Installation Guide Appendix A - 87 Doc. No. 8557 - Release 1.1 June 2 004 Chapter A – About the System Board About the System Board Appendix A S E C T I O N 1 A BOUT THE SYSTEM BOARD The voice messaging board provides all voice messaging systemapplication functions and voice rec...

Page 95 - Daughter Board

Xen IPK Xen Mail CTI Installation Guide About the System Board Appendix A - 89 D oc. N o. 8557 - Release 1.1 June 20 04 Q Shutdown LED: Red when switch is On and green when switch is Off. Once light goes out,you can safely turn off power to the KSU and disconnect the board. R MB LED and switch: Do n...

Page 96 - Designation

June 2004 NEC Business Solutions Ltd 90 - Appendix A About the System Board Doc. No. 8 557 - Re lease 1.1 June 2004 Designation Control Purpose iCMC System Diagnostic Red LED Indicator After the board is installed, this LED lights to indicate initialisation and then turns off after the board is comp...

Page 97 - Appendix B; TARTING; Caution

Xen IPK Xen Mail CTI Installation Guide Appendix B - 91 Doc. No. 8557 - Release 1.1 June 2 004 Chapter B – Starting and Shutting Down the System Starting and Shutting Down the System Appendix B S E C T I O N 1 S TARTING AND SHUTTING DOWN THE SYSTEM Some procedures require that you shut down and rest...

Page 98 - To shut down and restart the voice messaging system; Shut down the voice messaging application by pressing ESC at the; CAUTION; shutdown; and then pressing the Power button.

June 2004 NEC Business Solutions Ltd 92 - Appendix B Starting and Shutting Down the System Doc. No. 8 557 - Re lease 1.1 June 2004 To shut down and restart the voice messaging system 1 Shut down the voice messaging application by pressing ESC at the Banner screen and then following the system prompt...

Page 99 - Chapter C – Changing Network Protocols; Appendix C; Changing network protocols; To change an existing network protocol configuration

Xen IPK Xen Mail CTI Installation Guide Appendix C - 93 Doc. No. 8557 - Release 1.1 June 2 004 Chapter C – Changing Network Protocols Changing Network Protocols Appendix C S E C T I O N 1 C HANGING NETWORK PROTOCOLS Changing network protocols To change the network protocol configuration for an exist...

Page 100 - To remove the existing network protocol configuration

June 2004 NEC Business Solutions Ltd 94 - Appendix C Changing Network Protocols Doc. No. 8 557 - Re lease 1.1 June 2004 To remove the existing network protocol configuration 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts....

Page 101 - Index

Xen IPK Xen Mail CTI Installation Guide INDEX 95 Doc. No. 8557 - Release 1.1 June 2004 Index A ActiveFax, adding to an existing system 66 Application screen page 10 Destination path field 54 Enable backup field 55 Frequency fields 55 Logs 54 Messages field 54 Name field 54 Prompts field 54 Start bac...