Page 2 - LIABILITY DISCLAIMER
LIABILITY DISCLAIMER NEC America reserves the right to change the specifications, func-tions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and sh...
Page 3 - Attendant Console Statistics Operations Manual; TABLE OF CONTENTS; Page
NDA-30122 Revision 1 Page i Attendant Console Statistics Operations Manual CONTENTS TABLE OF CONTENTS Page Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is Attendant Console Statistics? . . . . . . . . . . . . . . . . . ...
Page 4 - CONTENTS
Page ii NDA-30122 Revision 1 CONTENTS Attendant Console Statistics Operations Manual Page Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 7 - LIST OF FIGURES; Figure
NDA-30122 Revision 1 Page v Attendant Console Statistics Operations Manual FIGURES LIST OF FIGURES Figure Title Page 2-1 Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3-1 Main Menu - Report Formats Selection. . . . . . . . ....
Page 8 - FIGURES
Page vi NDA-30122 Revision 1 FIGURES Attendant Console Statistics Operations Manual Figure Title Page 8-3 Add a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 8-4 Find A Station Group Window . . . . . . . . . . . . . . . . . . . . . . . ...
Page 9 - Chapter 1; What is Attendant Console Statistics?; Overview
NDA-30122 Revision 1 Page 1 Attendant Console Statistics Operations Manual INTRODUCTION Chapter 1 INTRODUCTION This manual provides the information needed to configure and operate the Attendant Console Statistics software application. What is Attendant Console Statistics? Overview Attendant Console ...
Page 11 - How To Use This Manual; This chapter describes the procedures for viewing reports.
NDA-30122 Revision 1 Page 3 Attendant Console Statistics Operations Manual INTRODUCTION How To Use This Manual This manual describes the various screens, windows and functions for the configuration and operation of Console Stats. Examples of displayed screens and step-by-step procedures are shown in...
Page 12 - Chapter 9 - Administration Menu
Page 4 NDA-30122 Revision 1 INTRODUCTION Attendant Console Statistics Operations Manual Manual Organization (Cont.) Chapter 9 - Administration Menu Chapter 9 describes special functions and their procedures available at the Console Stats Administration Menu. Appendix - Example Reports The appendix s...
Page 13 - Chapter 2; Before Installation; HCS or MCS is currently installed and running
NDA-30122 Revision 1 Page 5 Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION Chapter 2 INSTALLATION & CONFIGURATION This chapter provides a step-by-step description of the installation, configuration, and Main Menu functions for Console Stats. Before proceeding wit...
Page 14 - Installation Procedure; APM Administration Main Menu.
Page 6 NDA-30122 Revision 1 INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Installation Procedure This section describes the procedures to install the Attendant Console Statistics application software. Follow the procedure below to install the software. Note: Some ke...
Page 18 - Read this screen message carefully.
Page 10 NDA-30122 Revision 1 INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Status messages show the installation and configuration of the first Console Stats main component. At the prompt, press Enter to continue the installation. Status messages show the installati...
Page 21 - After Installation; HCS Configuration; Halt all HCS applications.; MCS Configuration; Halt all MCS applications.
NDA-30122 Revision 1 Page 13 Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION After Installation The Console Stats application can be used with the Hospitality Center System (HCS) or Medical Center System (MCS) applications. If Console Stats is to be used with either o...
Page 22 - Restart all MCS applications.
Page 14 NDA-30122 Revision 1 INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual MCS Configuration (Cont.) Step 4: Use the APM Administrator to set the User Defined #10 value of all Mcs_ServerX applications(Mcs_Server1, Mcs_Server2, etc.) to the following: - /oai/app/mcs/...
Page 23 - Application Configuration; A Note on Selecting Commands; StatPatroller –
NDA-30122 Revision 1 Page 15 Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION Application Configuration Since Console Stats is internally supported by the APM, its two components must be configured in the APM environment. This section provides the information that must...
Page 24 - Define the two components exactly as shown in the table:; Characteristic
Page 16 NDA-30122 Revision 1 INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Component Characteristics Define the two components exactly as shown in the table: Parameter Definition OAI Application Whether (Yes or No) the component communicates with the NEAX2400 using ...
Page 25 - Parameter
NDA-30122 Revision 1 Page 17 Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION Primary Configuration Parameters From the APM Configuration Entry screen, configure each component as follows. All parameters marked with asterisks (*) should be entered exactly as shown. The...
Page 26 - Database Support
Page 18 NDA-30122 Revision 1 INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Database Support Console Stats requires one database of its own in the APM. The Console Stats database (statcfg) was loaded during software installation from the release media and contains de...
Page 27 - StatLogger Component; Follow the steps below to initialize the StatLogger component:; Use the Initialize command to start up the “StatLogger” component.; StatPatroller Component; On the APM System Administration Menu, select Control Options.; This completes all the application configuration.
NDA-30122 Revision 1 Page 19 Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION Initialize Components The two Console Stats components must be initialized from the APM as follows: StatLogger Component Follow the steps below to initialize the StatLogger component: Step 1:...
Page 28 - played. Type your password at the prompt and press Enter.; General Key Use; Key
Page 20 NDA-30122 Revision 1 INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Application Start-Up Logging in to Console Stats The Console Stats application executes on a UAP (User Application Processor). From the UAP terminal, follow the steps below to login and start...
Page 29 - Main Menu; Figure 2-1 Main Menu Screen; Hourly
NDA-30122 Revision 1 Page 21 Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION Main Menu Following the Console Stats login, the Console Stats Main Menu will be displayed ( Figure 2-1 ). Figure 2-1 Main Menu Screen Console Stats call processing reports can be designed wi...
Page 31 - Report Formats
NDA-30122 Revision 1 Page 23 Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION Selecting Menu Options Select menu options from the screen using the Up and Down arrow keys to highlight the desired function. Each menu selection can also be selected by a specific “Hot Key”...
Page 32 - Quit Console Stats; Follow the steps to quit the Console Stats application:
Page 24 NDA-30122 Revision 1 INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual Quit Console Stats Follow the steps to quit the Console Stats application: Step 1: Go to the Console Stats Main Menu ( Figure 2-1 ). Step 2: Use the UP and DOWN arrow keys to select Quit from...
Page 33 - Chapter 3; Using Report Formats; Report Statistics; Statistic
NDA-30122 Revision 1 Page 25 Attendant Console Statistics Operations Manual REPORT FORMATS Chapter 3 REPORT FORMATS The Report Formats option from the Console Stats Main Menu provides options to define new report formats; and find, modify, delete, and print existing reports. All display screens, win...
Page 34 - Queue Report Statistics
Page 26 NDA-30122 Revision 1 REPORT FORMATS Attendant Console Statistics Operations Manual Using Report Formats (Cont. ) Queue Report Statistics Queue Reports can contain statistics specific to the attendant call queue. Statistics are available for the following types of calls: Internal, external, a...
Page 35 - Example Reports; The overall sequence for designing a report is the following:
NDA-30122 Revision 1 Page 27 Attendant Console Statistics Operations Manual REPORT FORMATS Using Report Formats (Cont. ) Intervals of Statistics Every report format must include the interval during which the statistics are calculated. The interval can be designated as hourly, daily, or the current d...
Page 36 - Report Formats Menu; From the Console Stats Main Menu (; Figure 3-1 Main Menu - Report Formats Selection; The Report Formats menu screen will be displayed (; Figure 3-2 Report Formats Screen
Page 28 NDA-30122 Revision 1 REPORT FORMATS Attendant Console Statistics Operations Manual Report Formats Menu Step 1: From the Console Stats Main Menu ( Figure 3-1 ), use the Up and DOWN arrow keys to highlight to select the Report Formats option and press Enter. Figure 3-1 Main Menu - Report Forma...
Page 37 - Figure 3-3 Example Attendant Reports Screen
NDA-30122 Revision 1 Page 29 Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats The overall procedures for creating, finding, modifying, deleting, and printing report formats are identical for each type of report. In the following proc...
Page 38 - Figure 3-4 Add A Report Format Window
Page 30 NDA-30122 Revision 1 REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Adding a Report Format (Cont.) Step 3: Use the Tab key to select the Add option at the bottom of the screen and press Enter. The Add a Report Forma...
Page 40 - Figure 3-5 Example Queue Reports Screen
Page 32 NDA-30122 Revision 1 REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Finding a Report Format This procedure will find an existing report format. Follow the steps to find a format: Step 1: From the Console Stats Main ...
Page 41 - Figure 3-6 Find A Report Format Window; report identifier to be found.
NDA-30122 Revision 1 Page 33 Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats (Cont.) Finding a Report Format (Cont.) Step 3: Use the Tab key to select the Find option at the bottom of the screen and press Enter. The Find a Report Fo...
Page 42 - Figure 3-7 Example Route Reports Screen
Page 34 NDA-30122 Revision 1 REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Modifying a Report Format This procedure will modify an existing report format. Follow the steps to modify a format: Step 1: From the Console Stats...
Page 45 - Figure 3-9 Example Station Reports Screen
NDA-30122 Revision 1 Page 37 Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats (Cont.) Deleting a Report Format This procedure will delete an existing report format. Follow the steps to delete a format: Step 1: From the Console Stats ...
Page 46 - ) will be displayed showing the selected; Figure 3-10 Delete a Report Format Window; an; CAUTION
Page 38 NDA-30122 Revision 1 REPORT FORMATS Attendant Console Statistics Operations Manual Attendant, Queue, Route, & Station Report Formats (Cont.) Deleting a Report Format (Cont.) Step 4: With the report format(s) selected, use the Tab key to select the Delete option at the bottom of the scree...
Page 47 - Figure 3-11 Example Attendant Reports Screen
NDA-30122 Revision 1 Page 39 Attendant Console Statistics Operations Manual REPORT FORMATS Attendant, Queue, Route, & Station Report Formats (Cont.) Printing a Report Format This procedure will print an existing report format. Follow the steps to print a format: Step 1: From the Console Stats Ma...
Page 49 - Chapter 4; Using Report Generation; The overall sequence for generating a report is the following:
NDA-30122 Revision 1 Page 41 Attendant Console Statistics Operations Manual REPORT GENERATION Chapter 4 REPORT GENERATION The Report Generation option on the Console Stats Main Menu is used to generate a formatted report using call processing data that has been collected over a configurable amount o...
Page 50 - Report Generation Menu; Report Generation option and press Enter.); Figure 4-1 Main Menu - Report Generation Selection; The Report Generation menu screen will be displayed (; Figure 4-2 Report Generation Screen
Page 42 NDA-30122 Revision 1 REPORT GENERATION Attendant Console Statistics Operations Manual Report Generation Menu Step 1: From the Console Stats Main Menu ( Figure 4-1 ), highlight to select the Report Generation option and press Enter.) Figure 4-1 Main Menu - Report Generation Selection Step 2: ...
Page 51 - Generating Reports; Figure 4-3 Generate a Report Window
NDA-30122 Revision 1 Page 43 Attendant Console Statistics Operations Manual REPORT GENERATION Generating Reports Generating a Report This procedure will generate a report from an existing defined report format. If the report format has not been previously defined, see Chapter 3 for procedures to des...
Page 53 - Figure 4-4 Find A Report Format Window
NDA-30122 Revision 1 Page 45 Attendant Console Statistics Operations Manual REPORT GENERATION Generating Reports Finding a Report (to Generate) This procedure will find a report to generate from existing report formats. Follow the steps to find a report: Step 1: From the Console Stats Main Menu ( Fi...
Page 55 - Chapter 5; Using Automated Report Generation; Next is to set the schedule for the automated report.
NDA-30122 Revision 1 Page 47 Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Chapter 5 AUTOMATED REPORT GENERATION The Automated Report Generation option on the Console Stats Main Menu is used to schedule reports for automatic generation. All display screens, windows, menu...
Page 56 - Automated Report Generation Menu; Automated Report Generation option and press Enter.); Figure 5-1 Main Menu - Automated Report Generation Selection
Page 48 NDA-30122 Revision 1 AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Automated Report Generation Menu A Note on Selecting Commands - In the following procedures, a step may call for pressing the Tab key to select a command. It may be necessary to press the Tab key ...
Page 57 - The Automated Report Generation screen will be displayed (; Figure 5-2 Automated Report Generation Screen
NDA-30122 Revision 1 Page 49 Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Automated Report Generation Menu (Cont.) Step 2: The Automated Report Generation screen will be displayed ( Figure 5-2 ). The Automated Report Generation screen options are described in detail in ...
Page 58 - Generating Automated Reports; Figure 5-3 Set a Report Schedule Window
Page 50 NDA-30122 Revision 1 AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports Set a Report Schedule This procedure will set the schedule for an automated generated report from an existing defined report format. If a report format has not been pr...
Page 59 - Month field specifies the month the report will be generated. The
NDA-30122 Revision 1 Page 51 Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION Generating Automated Reports (Cont.) Set a Report Schedule (Cont.) Step 4: At the Time field, enter the time the report will be generated. Hourly reports use the format --:MM, where MM specifies t...
Page 60 - Figure 5-4 Filter Events Window; •All is the default and lists all automated reports
Page 52 NDA-30122 Revision 1 AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports (Cont.) Filter an Automated Report This procedure will apply filter parameters to the reports displayed on the Automated Reports screen. Step 1: From the Console Stats...
Page 62 - Report Title field will verify the report selected in Step 2.); Figure 5-5 Modify An Automated Report Window
Page 54 NDA-30122 Revision 1 AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports (Cont.) Modify an Automated Report This procedure will modify an existing automated report schedule and parameters. Follow the steps to modify a report schedule: Step ...
Page 64 - Figure 5-6 Cancel An Automated Report Screen
Page 56 NDA-30122 Revision 1 AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports (Cont.) Cancel an Automated Report This procedure will cancel an existing automated report schedule. Follow the steps to cancel a report: Step 1: From the Console Stat...
Page 66 - Figure 5-7 Print Schedule Window
Page 58 NDA-30122 Revision 1 AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual Generating Automated Reports (Cont.) Print an Automated Report This procedure will send selected automated report schedule(s) to the printer device. Follow the steps to print an automated report s...
Page 69 - Chapter 6; Using Report Viewing; Report Types
NDA-30122 Revision 1 Page 61 Attendant Console Statistics Operations Manual REPORT VIEWING Chapter 6 REPORT VIEWING The Report Viewing option on the Console Stats Main Menu provides options for on-screen viewing of existing reports. All display screens, windows, menus and procedures are described in...
Page 70 - The overall sequence for viewing a report is the following:
Page 62 NDA-30122 Revision 1 REPORT VIEWING Attendant Console Statistics Operations Manual Procedure Overview The overall sequence for viewing a report is the following: • First select the report from the existing report types and formats (as described in Chapter 3). • Next is view the selected repo...
Page 71 - Report Viewing Menu; Figure 6-1 Main Menu - Report Viewing Selection; The Report Viewing menu screen will be displayed (; Figure 6-2 Report Viewing Menu Screen
NDA-30122 Revision 1 Page 63 Attendant Console Statistics Operations Manual REPORT VIEWING Report Viewing Menu Step 1: From the Console Stats Main Menu ( Figure 6-1 ), highlight to select the Report Viewing option and press Enter.) Figure 6-1 Main Menu - Report Viewing Selection Step 2: The Report V...
Page 72 - Viewing Reports; Figure 6-3 View Attendant Login Reports Screen
Page 64 NDA-30122 Revision 1 REPORT VIEWING Attendant Console Statistics Operations Manual Viewing Reports Viewing an Attendant Login Report This procedure will display on-screen an Attendant Login type of report. These reports will show data in the following fields. • Operator: The login name of th...
Page 73 - Finding Text Option
NDA-30122 Revision 1 Page 65 Attendant Console Statistics Operations Manual REPORT VIEWING Viewing Reports (Cont.) Viewing an Attendant Login Report (Cont.) Step 3: To view a report, Use the UP and DOWN arrow keys to highlight to select the Report Identifier (filename) for the desired report. Use th...
Page 74 - Printing Text Option
Page 66 NDA-30122 Revision 1 REPORT VIEWING Attendant Console Statistics Operations Manual Viewing Reports (Cont.) Viewing an Attendant Login Report (Cont.) Printing Text Option Specific text can be printed from a viewed report. From the View Report screen ( Figure 6-4 ), follow the steps to print t...
Page 75 - Figure 6-5 View Automated Reports Screen
NDA-30122 Revision 1 Page 67 Attendant Console Statistics Operations Manual REPORT VIEWING Viewing Reports (Cont.) Viewing an Automated Report This procedure will display on-screen an Automated type of report. The report fields and data displayed will be based on the previously designed report forma...
Page 78 - Figure 6-7 Non-Automated Reports Screen
Page 70 NDA-30122 Revision 1 REPORT VIEWING Attendant Console Statistics Operations Manual Viewing Reports (Cont.) Viewing a Non-Automated Report This procedure will display on-screen a Non-Automated type of report. The report fields and data displayed will be based on the previously designed report...
Page 81 - Chapter 7; Using Route Groups; The overall sequence for route groups is the following:
NDA-30122 Revision 1 Page 73 Attendant Console Statistics Operations Manual ROUTE GROUPS Chapter 7 ROUTE GROUPS The Route Groups option from the Console Stats Main Menu provides options to define new trunk route groups, find a group, modify and delete groups. Route group information can also be prin...
Page 82 - Route Groups Menu; Figure 7-1 Main Menu - Route Groups Selection; The Route Groups screen will be displayed (; Figure 7-2 Route Groups Screen
Page 74 NDA-30122 Revision 1 ROUTE GROUPS Attendant Console Statistics Operations Manual Route Groups Menu Step 1: From the Console Stats Main Menu ( Figure 7-1 ), use the Up and DOWN arrow keys to highlight to select the Route Groups option and press Enter. Figure 7-1 Main Menu - Route Groups Selec...
Page 83 - Route Groups; Groups option and press Enter. The Route Groups screen (; will be displayed; Figure 7-3 Add a Route Group Window; select the Clear option and press Enter. Repeat Steps 3-7 as needed.
NDA-30122 Revision 1 Page 75 Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups Adding a Route Group This procedure will create a new route group. Follow the steps to add a route group: Step 1: From the Console Stats Main Menu ( Figure 7-1 ), select the Route Groups option and ...
Page 85 - Figure 7-4 Find A Route Group Window
NDA-30122 Revision 1 Page 77 Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups (Cont.) Finding a Route Group This procedure will find an existing route group by name, route number, and/or first trunk number. Follow the steps to find a group: Step 1: From the Console Stats Main...
Page 86 - - If a match is found, the Find a Route Group window is popped down.The
Page 78 NDA-30122 Revision 1 ROUTE GROUPS Attendant Console Statistics Operations Manual Route Groups (Cont.) Finding a Route Group (Cont.) Step 4: If finding a route group by route number, at the Route field, enter the number of the route group to be found and press Enter. - If no other search valu...
Page 87 - Figure 7-5 Modify A Route Group Window; If needed, modify the Name for the route group and press Enter.
NDA-30122 Revision 1 Page 79 Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups (Cont.) Modifying a Route Group This procedure will modify an existing route group. Follow the steps to modify a route group: Step 1: From the Console Stats Main Menu ( Figure 7-1 ), select the Rout...
Page 89 - ) will be displayed showing the selected route; Figure 7-6 Delete a Route Group Window
NDA-30122 Revision 1 Page 81 Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups (Cont.) Deleting a Route Group This procedure will delete an existing route group. Follow the steps to delete a route group: Step 1: From the Console Stats Main Menu ( Figure 7-1 ), select the Route...
Page 91 - Figure 7-7 Print Route Groups Window
NDA-30122 Revision 1 Page 83 Attendant Console Statistics Operations Manual ROUTE GROUPS Route Groups (Cont.) Printing a Route Group This procedure will print an existing route group. Follow the steps to print a route group: Step 1: From the Console Stats Main Menu ( Figure 7-1 ), select the Route G...
Page 93 - Chapter 8; Using Station Groups; The overall sequence for station groups is the following:
NDA-30122 Revision 1 Page 85 Attendant Console Statistics Operations Manual STATION GROUPS Chapter 8 STATION GROUPS The Station Groups option from the Console Stats Main Menu provides options to define new station groups, find a group, modify and delete groups. Station group information can also be ...
Page 94 - Station Groups Menu; Figure 8-1 Main Menu - Station Groups Selection; The Station Groups screen will be displayed (; Figure 8-2 Station Groups Screen
Page 86 NDA-30122 Revision 1 STATION GROUPS Attendant Console Statistics Operations Manual Station Groups Menu Step 1: From the Console Stats Main Menu ( Figure 8-1 ), use the Up and DOWN arrow keys to highlight to select the Station Groups option and press Enter. Figure 8-1 Main Menu - Station Grou...
Page 95 - Station Groups; Groups option and press Enter. The Station Groups screen (; Figure 8-3 Add a Station Group Window; select the Clear option and press Enter. Repeat Steps 3-6 as needed.
NDA-30122 Revision 1 Page 87 Attendant Console Statistics Operations Manual STATION GROUPS Station Groups Adding a Station Group This procedure will create a new station group. Follow the steps to add a station group: Step 1: From the Console Stats Main Menu ( Figure 8-1 ), select the Station Groups...
Page 97 - Groups option and press Enter. The station Groups screen (; Figure 8-4 Find A Station Group Window
NDA-30122 Revision 1 Page 89 Attendant Console Statistics Operations Manual STATION GROUPS Station Groups (Cont.) Finding a Station Group This procedure will find an existing station group by name, and/or first station number. Follow the steps to find a group: Step 1: From the Console Stats Main Men...
Page 98 - - If a match is found, the Find a Station Group window is popped
Page 90 NDA-30122 Revision 1 STATION GROUPS Attendant Console Statistics Operations Manual Station Groups (Cont.) Finding a Station Group (Cont.) Step 4: If finding a station group by first station number, at the First Station field, enter the number of the first station of the group to be found and...
Page 99 - Figure 8-5 Modify A Station Group Window; If needed, modify the Name for the station group and press Enter.
NDA-30122 Revision 1 Page 91 Attendant Console Statistics Operations Manual STATION GROUPS Station Groups (Cont.) Modifying a Station Group This procedure will modify an existing station group. Follow the steps to modify a station group: Step 1: From the Console Stats Main Menu ( Figure 8-1 ), selec...
Page 101 - Figure 8-6 Delete a Station Group Window
NDA-30122 Revision 1 Page 93 Attendant Console Statistics Operations Manual STATION GROUPS Station Groups (Cont.) Deleting a Station Group This procedure will delete an existing station group. Follow the steps to delete a station group: Step 1: From the Console Stats Main Menu ( Figure 8-1 ), select...
Page 103 - Figure 8-7 Print Station Groups Window
NDA-30122 Revision 1 Page 95 Attendant Console Statistics Operations Manual STATION GROUPS Station Groups (Cont.) Printing a Station Group This procedure will print an existing station group. Follow the steps to print a station group: Step 1: From the Console Stats Main Menu ( Figure 8-1 ), select t...
Page 105 - Chapter 9; Using the Administrative Menu; Logging In; Figure 9-1 Administration Main Menu Screen; maintenance tasks with this database.; Log File Display; – Use this option to access these files for display; UNIX; – Positions the cursor at the UNIX prompt. Once; Logout; – Logout and exit the Administration menu
NDA-30122 Revision 1 Page 97 Attendant Console Statistics Operations Manual ADMINISTRATION MENU Chapter 9 ADMINISTRATION MENU The Console Stats Administration Menu is used to manage the database and access the log files in which entries are made from menus and report generation activities. Using the...
Page 106 - Database Administration; The overall sequence for establishing a new database:; If a current database exists, Remove the current database.
Page 98 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration The Database Administration option on the Console Statistics Administration Menu is used to manage the Informix database used by Console Stats. This database maintains the call pro...
Page 107 - Menu Options; Console Stats database.
NDA-30122 Revision 1 Page 99 Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Database Administration Menu From the Administration Main Menu ( Figure 9-1 ), press the ’D’ key and press Enter to select the Database Administration option. The Database ...
Page 108 - and press Enter. The following prompt will be displayed:; From the Database Administration menu (; and press Enter. The following prompt will be displayed:
Page 100 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Set Database Space The Set Database Space option on the Database Administration menu is used to reserve the necessary storage for the new database. This must be done prior...
Page 109 - Install Database; and press Enter. The Install Database screen (; displayed showing the status of the installation.; Figure 9-3 Install Database Screen
NDA-30122 Revision 1 Page 101 Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Install Database The Install Database option on the Database Administration menu is used to create new database tables according to instructions embedded in Console Stats ...
Page 110 - Remove Database; WARNING; and press Enter. The Remove Database screen (; displayed showing a warning and confirmation prompt. .; Figure 9-4 Remove Database Screen
Page 102 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Remove Database The Remove Database option on the Database Administration menu is used to remove all data now stored in the Console Stats database. WARNING To protect the ...
Page 111 - and press Enter. The Build Database Indices screen (; Figure 9-5 Build Database Indices Screen
NDA-30122 Revision 1 Page 103 Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Build Database Indexes The Build Database Indices option on the Console Stats Database Administration menu is used to create indices that make access to the data in the da...
Page 112 - and press Enter. The Erase Database Indices screen (; Figure 9-6 Erase Database Indices Screen
Page 104 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Erase Database Indexes Typically, it will only be necessary to use Erase Database Indexes option on the Database Administration menu when the database has become corrupted...
Page 113 - and press Enter. The Display Table Count screen (; Figure 9-7 Display Table Count Screen
NDA-30122 Revision 1 Page 105 Attendant Console Statistics Operations Manual ADMINISTRATION MENU Database Administration (Cont.) Display Table Count The Display Table Count option on the Database Administration menu is used to list the internal database tables and to display a count of the records e...
Page 114 - and press Enter. The Update System Catalog screen (; Figure 9-8 Update System Catalog Screen; When the update is complete, press Enter.
Page 106 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Database Administration (Cont.) Update System Catalog The Update System Catalog option on the Database Administration menu is used to update the table row counts stored in the Informix SYSTABLES catalog....
Page 116 - From the Administration Main Menu (; Figure 9-9 Log File Display Screen; The Log File Display menu provides these options:; Menu Log Files
Page 108 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display The Log File Display option on the Console Statistics Administration Menu is used to access the log files for display and printing of log entries. Console Stats enters process and error ...
Page 117 - From the Log File Display screen (; Figure 9-10 Menu Log Files Screen
NDA-30122 Revision 1 Page 109 Attendant Console Statistics Operations Manual ADMINISTRATION MENU Log File Display (Cont.) Menu Log Files The Menu Log Files option is used to access the files that contain process and error messages that occur during performance of menu functions. Step 1: From the Log...
Page 118 - Screen Options; Various options are available at this screen:; Search
Page 110 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Menu Log Files (Cont.) Figure 9-11 Menu Log File Data Screen The Menu Log File Data screen shows the data log entries for the specified menu log file. Screen Options Various opti...
Page 119 - Autoscroll
NDA-30122 Revision 1 Page 111 Attendant Console Statistics Operations Manual ADMINISTRATION MENU Log File Display (Cont.) Menu Log Files (Cont.) Screen Options (Cont.) • Autoscroll – The reflects real-time activity in the file when it is in AutoScroll mode. Press the ’A’ key and press Enter to toggl...
Page 120 - press Enter. The Report Generator Log Files screen (; Figure 9-12 Report Generator Log Files Screen
Page 112 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Report Generator Log Files The Report Generator Log Files option is used to access the files that contain process and error message occurring during automatic generation of repor...
Page 123 - press Enter. The Statistic Logger Log Files screen (; Figure 9-14 Statistic Logger Log Files Screen
ADMINISTRATION MENU Attendant Console Statistics Operations Manual Page 115 NDA-30122 Revision 1 Log File Display (Cont.) Statistic Logger Log Files The Statistic Logger Log Files option is used to access the files that contain process and error messages occurring during statistic logging. Step 1: F...
Page 126 - Patroller Log Files; press Enter. The Patroller Log Files screen (; Figure 9-16 Patroller Log Files Screen
Page 118 NDA-30122 Revision 1 ADMINISTRATION MENU Attendant Console Statistics Operations Manual Log File Display (Cont.) Patroller Log Files The Patroller Log Files option is used to access the files that contain process and error messages occurring during patroller logging. Step 1: From the Log Fi...
Page 129 - Enter UNIX System; Exit UNIX System
NDA-30122 Revision 1 Page 121 Attendant Console Statistics Operations Manual ADMINISTRATION MENU UNIX The UNIX option on the Console Statistics Administration Menu is used to access the UNIX operating system directly. Enter UNIX System Step 1: From the Administration Main Menu ( Figure 9-1 ), press ...
Page 131 - Appendix EXAMPLE; Attendant Login Report
NDA-30122 Revision 1 Page A-1 Attendant Console Statistics Operations Manual EXAMPLE REPORTS Appendix EXAMPLE REPORTS This appendix shows some selected example reports that can be generated. Generated reports will vary from the examples shown depending on the specific reports statistics and time int...
Page 132 - Attendant Current Calls Report
Page A-2 NDA-30122 Revision 1 EXAMPLE REPORTS Attendant Console Statistics Operations Manual Example Reports (Cont.) Attendant Current Calls Report Attendant Daily Calls Report Attendant Daily Times Report
Page 133 - Queue Current Inbound Calls Report
NDA-30122 Revision 1 Page A-3 Attendant Console Statistics Operations Manual EXAMPLE REPORTS Example Reports (Cont.) Queue Current Inbound Calls Report Queue Daily Inbound Calls Report Queue Daily Inbound Wait Report
Page 134 - Queue Daily Outbound Report
Page A-4 NDA-30122 Revision 1 EXAMPLE REPORTS Attendant Console Statistics Operations Manual Example Reports (Cont.) Queue Daily Outbound Report Route Current Outbound Report Route Daily Outbound Report
Page 135 - Station Daily Outbound Report
NDA-30122 Revision 1 Page A-5 Attendant Console Statistics Operations Manual EXAMPLE REPORTS Example Reports (Cont.) Station Daily Outbound Report
NEC nec
Manual
NEC LCD172VXM
Manual
NEC PSIII
Manual
NEC XV17+
Manual
NEC LCD1860NX
Manual
NEC PA322UHD
Manual
NEC Versa M540
Manual
NEC LCD224WMX
Manual
NEC SP4620
Manual
NEC 0612-20
Manual
NEC PX-50XM5A
Manual
NEC 46 V462
Manual
NEC MT1055
Manual
NEC PD75402A
Manual
NEC NP-V311X
Manual
NEC LT240K, LT260K
Manual
NEC DTR-IR-2
Manual
NEC j
Manual
NEC PD78052(A)
Manual