NEC NDA-30122 - Manual

NEC NDA-30122

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Table of Contents:

  • Page 2 – LIABILITY DISCLAIMER
  • Page 3 – Attendant Console Statistics Operations Manual; TABLE OF CONTENTS; Page
  • Page 4 – CONTENTS
  • Page 7 – LIST OF FIGURES; Figure
  • Page 8 – FIGURES
  • Page 9 – Chapter 1; What is Attendant Console Statistics?; Overview
  • Page 11 – How To Use This Manual; This chapter describes the procedures for viewing reports.
  • Page 12 – Chapter 9 - Administration Menu
  • Page 13 – Chapter 2; Before Installation; HCS or MCS is currently installed and running
  • Page 14 – Installation Procedure; APM Administration Main Menu.
  • Page 18 – Read this screen message carefully.
  • Page 21 – After Installation; HCS Configuration; Halt all HCS applications.; MCS Configuration; Halt all MCS applications.
  • Page 22 – Restart all MCS applications.
  • Page 23 – Application Configuration; A Note on Selecting Commands; StatPatroller –
  • Page 24 – Define the two components exactly as shown in the table:; Characteristic
  • Page 25 – Parameter
  • Page 26 – Database Support
  • Page 27 – StatLogger Component; Follow the steps below to initialize the StatLogger component:; Use the Initialize command to start up the “StatLogger” component.; StatPatroller Component; On the APM System Administration Menu, select Control Options.; This completes all the application configuration.
  • Page 28 – played. Type your password at the prompt and press Enter.; General Key Use; Key
  • Page 29 – Main Menu; Figure 2-1 Main Menu Screen; Hourly
  • Page 31 – Report Formats
  • Page 32 – Quit Console Stats; Follow the steps to quit the Console Stats application:
  • Page 33 – Chapter 3; Using Report Formats; Report Statistics; Statistic
  • Page 34 – Queue Report Statistics
  • Page 35 – Example Reports; The overall sequence for designing a report is the following:
  • Page 36 – Report Formats Menu; From the Console Stats Main Menu (; Figure 3-1 Main Menu - Report Formats Selection; The Report Formats menu screen will be displayed (; Figure 3-2 Report Formats Screen
  • Page 37 – Figure 3-3 Example Attendant Reports Screen
  • Page 38 – Figure 3-4 Add A Report Format Window
  • Page 40 – Figure 3-5 Example Queue Reports Screen
  • Page 41 – Figure 3-6 Find A Report Format Window; report identifier to be found.
  • Page 42 – Figure 3-7 Example Route Reports Screen
  • Page 45 – Figure 3-9 Example Station Reports Screen
  • Page 46 – ) will be displayed showing the selected; Figure 3-10 Delete a Report Format Window; an; CAUTION
  • Page 47 – Figure 3-11 Example Attendant Reports Screen
  • Page 49 – Chapter 4; Using Report Generation; The overall sequence for generating a report is the following:
  • Page 50 – Report Generation Menu; Report Generation option and press Enter.); Figure 4-1 Main Menu - Report Generation Selection; The Report Generation menu screen will be displayed (; Figure 4-2 Report Generation Screen
  • Page 51 – Generating Reports; Figure 4-3 Generate a Report Window
  • Page 53 – Figure 4-4 Find A Report Format Window
  • Page 55 – Chapter 5; Using Automated Report Generation; Next is to set the schedule for the automated report.
  • Page 56 – Automated Report Generation Menu; Automated Report Generation option and press Enter.); Figure 5-1 Main Menu - Automated Report Generation Selection
  • Page 57 – The Automated Report Generation screen will be displayed (; Figure 5-2 Automated Report Generation Screen
  • Page 58 – Generating Automated Reports; Figure 5-3 Set a Report Schedule Window
  • Page 59 – Month field specifies the month the report will be generated. The
  • Page 60 – Figure 5-4 Filter Events Window; •All is the default and lists all automated reports
  • Page 62 – Report Title field will verify the report selected in Step 2.); Figure 5-5 Modify An Automated Report Window
  • Page 64 – Figure 5-6 Cancel An Automated Report Screen
  • Page 66 – Figure 5-7 Print Schedule Window
  • Page 69 – Chapter 6; Using Report Viewing; Report Types
  • Page 70 – The overall sequence for viewing a report is the following:
  • Page 71 – Report Viewing Menu; Figure 6-1 Main Menu - Report Viewing Selection; The Report Viewing menu screen will be displayed (; Figure 6-2 Report Viewing Menu Screen
  • Page 72 – Viewing Reports; Figure 6-3 View Attendant Login Reports Screen
  • Page 73 – Finding Text Option
  • Page 74 – Printing Text Option
  • Page 75 – Figure 6-5 View Automated Reports Screen
  • Page 78 – Figure 6-7 Non-Automated Reports Screen
  • Page 81 – Chapter 7; Using Route Groups; The overall sequence for route groups is the following:
  • Page 82 – Route Groups Menu; Figure 7-1 Main Menu - Route Groups Selection; The Route Groups screen will be displayed (; Figure 7-2 Route Groups Screen
  • Page 83 – Route Groups; Groups option and press Enter. The Route Groups screen (; will be displayed; Figure 7-3 Add a Route Group Window; select the Clear option and press Enter. Repeat Steps 3-7 as needed.
  • Page 85 – Figure 7-4 Find A Route Group Window
  • Page 86 – - If a match is found, the Find a Route Group window is popped down.The
  • Page 87 – Figure 7-5 Modify A Route Group Window; If needed, modify the Name for the route group and press Enter.
  • Page 89 – ) will be displayed showing the selected route; Figure 7-6 Delete a Route Group Window
  • Page 91 – Figure 7-7 Print Route Groups Window
  • Page 93 – Chapter 8; Using Station Groups; The overall sequence for station groups is the following:
  • Page 94 – Station Groups Menu; Figure 8-1 Main Menu - Station Groups Selection; The Station Groups screen will be displayed (; Figure 8-2 Station Groups Screen
  • Page 95 – Station Groups; Groups option and press Enter. The Station Groups screen (; Figure 8-3 Add a Station Group Window; select the Clear option and press Enter. Repeat Steps 3-6 as needed.
  • Page 97 – Groups option and press Enter. The station Groups screen (; Figure 8-4 Find A Station Group Window
  • Page 98 – - If a match is found, the Find a Station Group window is popped
  • Page 99 – Figure 8-5 Modify A Station Group Window; If needed, modify the Name for the station group and press Enter.
  • Page 101 – Figure 8-6 Delete a Station Group Window
  • Page 103 – Figure 8-7 Print Station Groups Window
  • Page 105 – Chapter 9; Using the Administrative Menu; Logging In; Figure 9-1 Administration Main Menu Screen; maintenance tasks with this database.; Log File Display; – Use this option to access these files for display; UNIX; – Positions the cursor at the UNIX prompt. Once; Logout; – Logout and exit the Administration menu
  • Page 106 – Database Administration; The overall sequence for establishing a new database:; If a current database exists, Remove the current database.
  • Page 107 – Menu Options; Console Stats database.
  • Page 108 – and press Enter. The following prompt will be displayed:; From the Database Administration menu (; and press Enter. The following prompt will be displayed:
  • Page 109 – Install Database; and press Enter. The Install Database screen (; displayed showing the status of the installation.; Figure 9-3 Install Database Screen
  • Page 110 – Remove Database; WARNING; and press Enter. The Remove Database screen (; displayed showing a warning and confirmation prompt. .; Figure 9-4 Remove Database Screen
  • Page 111 – and press Enter. The Build Database Indices screen (; Figure 9-5 Build Database Indices Screen
  • Page 112 – and press Enter. The Erase Database Indices screen (; Figure 9-6 Erase Database Indices Screen
  • Page 113 – and press Enter. The Display Table Count screen (; Figure 9-7 Display Table Count Screen
  • Page 114 – and press Enter. The Update System Catalog screen (; Figure 9-8 Update System Catalog Screen; When the update is complete, press Enter.
  • Page 116 – From the Administration Main Menu (; Figure 9-9 Log File Display Screen; The Log File Display menu provides these options:; Menu Log Files
  • Page 117 – From the Log File Display screen (; Figure 9-10 Menu Log Files Screen
  • Page 118 – Screen Options; Various options are available at this screen:; Search
  • Page 119 – Autoscroll
  • Page 120 – press Enter. The Report Generator Log Files screen (; Figure 9-12 Report Generator Log Files Screen
  • Page 123 – press Enter. The Statistic Logger Log Files screen (; Figure 9-14 Statistic Logger Log Files Screen
  • Page 126 – Patroller Log Files; press Enter. The Patroller Log Files screen (; Figure 9-16 Patroller Log Files Screen
  • Page 129 – Enter UNIX System; Exit UNIX System
  • Page 131 – Appendix EXAMPLE; Attendant Login Report
  • Page 132 – Attendant Current Calls Report
  • Page 133 – Queue Current Inbound Calls Report
  • Page 134 – Queue Daily Outbound Report
  • Page 135 – Station Daily Outbound Report
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ATTENDANT CONSOLE STATISTICS

Operations Manual

NEC America, Inc.

NDA-30122

Revision 1

October, 1999

Stock Number 241667

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Summary

Page 2 - LIABILITY DISCLAIMER

LIABILITY DISCLAIMER NEC America reserves the right to change the specifications, func-tions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and sh...

Page 3 - Attendant Console Statistics Operations Manual; TABLE OF CONTENTS; Page

NDA-30122 Revision 1 Page i Attendant Console Statistics Operations Manual CONTENTS TABLE OF CONTENTS Page Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is Attendant Console Statistics? . . . . . . . . . . . . . . . . . ...

Page 4 - CONTENTS

Page ii NDA-30122 Revision 1 CONTENTS Attendant Console Statistics Operations Manual Page Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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