Page 2 - LIABILITY DISCLAIMER
LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC Amer...
Page 3 - DRAFT; OpenWorX Business Attendant System User Guide; TABLE OF CONTENTS; Page
NDA-30103 Revision 4 DRAFT Page i OpenWorX Business Attendant System User Guide CONTENTS TABLE OF CONTENTS Page Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is the Business Attendant System? . . . . . . . . . . . ...
Page 4 - CONTENTS
Page ii DRAFT NDA-30103 Revision 4 CONTENTS OpenWorX Business Attendant System User Guide Page Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Placing a Call On Hold . . . . . . . . . . . . . . . . . ....
Page 7 - LIST OF FIGURES; Figure
NDA-30103 Revision 4 Page v OpenWorX Business Attendant System User Guide FIGURES LIST OF FIGURES Figure Title Page 2-1 Line Status Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2-2 Command Buttons. . . . . . . . . . . . . . . . . . . ...
Page 8 - FIGURES
Page vi NDA-30103 Revision 4 FIGURES OpenWorX Business Attendant System User Guide Figure Title Page 6-2 Greeting group box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 6-3 Wave Input Device dialog box. . . . . . . . . . . . . . . . . . . ....
Page 9 - LIST OF TABLES; Table
NDA-30103 Revision 4 DRAFT Page vii OpenWorX Business Attendant System User Guide TABLES LIST OF TABLES Table Title Page 1-1 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1-2 General Key Conventions . . . . . . . . . . . . . ...
Page 10 - TABLES; This Page Left Blank.
Page viii DRAFT NDA-30103 Revision 4 TABLES OpenWorX Business Attendant System User Guide This Page Left Blank.
Page 11 - Chapter 1; Business Attendant System User Guide; Chapter Topics; What is the Business Attendant System?; Business Attendant System—Client; Business Attendant System Administration Guide
NDA-30103 Revision 4 Page 1 OpenWorX Business Attendant System User Guide Introduction Chapter 1 Introduction The Business Attendant System User Guide provides the information you need to work with the Business Attendant System Client application. Chapter Topics • What is the Business Attendant Syst...
Page 12 - How This Guide is Organized
Page 2 NDA-30103 Revision 4 Introduction OpenWorX Business Attendant System User Guide How This Guide is Organized Chapter 1 - Introduction This chapter outlines how to use the manual, including the actual manual organization, chapter layout, keyboard conventions, function keys, and basic terminolog...
Page 13 - Using This Guide
NDA-30103 Revision 4 Page 3 OpenWorX Business Attendant System User Guide Introduction Using This Guide This guide is designed to make the attendant station easy to understand and simple to use. There are examples of the screens you will see in the Business Attendant Client, with step-by-step instru...
Page 14 - Procedures; Employee; Keyboard Conventions; Table 1-2 General Key Conventions; “Summary of Shortcut
Page 4 NDA-30103 Revision 4 Introduction OpenWorX Business Attendant System User Guide Procedures Step-by-step instructions are numbered. Simply follow the numbered steps to perform the desired function. Sometimes in step-by-step instructions, you will have more than one option to complete the task....
Page 15 - Summary of Shortcut and Function Keys
NDA-30103 Revision 4 Page 5 OpenWorX Business Attendant System User Guide Introduction Summary of Shortcut and Function Keys Use the following keys in the Line Status window: Table 1-3 Business Attendant System Shortcut and Function Keys To Choose Shortcut Key Function Key Answer ALT+A None Announce...
Page 16 - Business Attendant System Terminology; after hearing the call waiting tone.
Page 6 NDA-30103 Revision 4 Introduction OpenWorX Business Attendant System User Guide Business Attendant System Terminology Abandoned Parked Caller A parked caller who chooses not to wait for the paged caller to respond and hangs up. ANI Number Automatic Number Identification. Generally, the ANI Nu...
Page 17 - The IP address of the PBX running OAI.
NDA-30103 Revision 4 Page 7 OpenWorX Business Attendant System User Guide Introduction Hold Time A timer setting that specifies the amount of time the Business Attendant System allows a caller to remain on hold before reminding the attendant that the caller is still on hold. Link Destination Address...
Page 18 - Screened Transfer
Page 8 NDA-30103 Revision 4 Introduction OpenWorX Business Attendant System User Guide Screened Transfer Allows the attendant to place the caller on consultation hold, then call the destination party, announce the transfer, and release from the call. Also known as an Announced Transfer. Server Port ...
Page 19 - Chapter 2; Overview; About the Business Attendant Client Windows; Line Status; Contains the internal and external phone directories.
NDA-30103 Revision 4 Page 9 OpenWorX Business Attendant System User Guide Getting Started Chapter 2 Getting Started Overview The Business Attendant System brings the functionality of an attendant console to the PC. The Business Attendant Client gives you the ability to handle calls quickly and effic...
Page 20 - Line Status Window; Figure 2-1 Line Status Window; Menus; The Line Status window; Line Menu; Forward; Closes the Business Attendant Client application.
Page 10 NDA-30103 Revision 4 Getting Started OpenWorX Business Attendant System User Guide Line Status Window The Line Status window (Figure 2-1) is the main window of the Business Attendant Client and is used for all of the call processing functions. This window displays the status of each loop as ...
Page 21 - Call Menu
NDA-30103 Revision 4 Page 11 OpenWorX Business Attendant System User Guide Getting Started Call Menu Answer Selects the next call waiting in sequence from the waiting pool (i.e., the first attendant-specific call, a priority call, or the next call in line in the global pool). You can also perform th...
Page 23 - Options Menu; Displays the Directory window.; Help Menu; Displays the help file contents page.
NDA-30103 Revision 4 Page 13 OpenWorX Business Attendant System User Guide Getting Started Options Menu Preferences Displays the Business Attendant Client Options dialog box where you can change the user preferences. The options configured in this dialog box are saved for each user, so each user can...
Page 24 - Commands Tab; “Command Buttons” on; Command Buttons; Figure 2-2 Command Buttons; Alt; (See “Menus” on page 10 for more; Loops; Figure 2-3 Loop Buttons
Page 14 NDA-30103 Revision 4 Getting Started OpenWorX Business Attendant System User Guide Commands Tab The Commands tab contains the Command buttons, the Loop buttons, the Source and Destination areas, and the Number Entered field. (See “Command Buttons” on page 14 and “Loops” on page 14 for more i...
Page 25 - Business Attendant; Table 2-1 Loop Button Shortcut Keys
NDA-30103 Revision 4 Page 15 OpenWorX Business Attendant System User Guide Getting Started The Call Status Indicator shows the status of the caller. Green indicates an active call, while red indicates a call that is on hold. Blinking red signifies a party that has been held beyond the configured amo...
Page 26 - Queues Tab; (See “Queues” on page 16 for; Queues; (See “Configuring the User Options” on
Page 16 NDA-30103 Revision 4 Getting Started OpenWorX Business Attendant System User Guide Queues Tab The Queues tab contains the Queue buttons, the Loop buttons, the Source and Destination areas, and the Number Entered field. (See “Queues” on page 16 for more information.) Queues Figure 2-4 Queue B...
Page 27 - Source and Destination Areas; “Displaying the Call Source/Destination Information” on page 61
NDA-30103 Revision 4 Page 17 OpenWorX Business Attendant System User Guide Getting Started Source and Destination Areas Figure 2-5 Source and Destination Area The Source and Destination areas (Figure 2-5) on the Line Status window are used to show who is connected to the active loop. The left window...
Page 28 - Number Entered Field; Figure 2-6 Number Entered Field; The Number Entered field; Status Line; Figure 2-7 Status Line; The Status Line
Page 18 NDA-30103 Revision 4 Getting Started OpenWorX Business Attendant System User Guide Number Entered Field Figure 2-6 Number Entered Field The Number Entered field (Figure 2-6) is where you enter extension numbers or phone numbers for processing calls. If you enter a non-numeric character (exce...
Page 29 - Directory Window; The Directory window; Enter; Figure 2-8 Directory window
NDA-30103 Revision 4 Page 19 OpenWorX Business Attendant System User Guide Getting Started Directory Window The Directory window (Figure 2-8) contains the internal and external phone directories. Double-click an entry in the directory, press Enter , or drag it to the Line Status window to place a ca...
Page 30 - FWD; field in the Line Status group box also; Primary search; field; Secondary sort; field to sort
Page 20 NDA-30103 Revision 4 Getting Started OpenWorX Business Attendant System User Guide Line Status Indicator If the Line Status Indicator field is configured to display in the directory, a telephone or a question mark can be displayed to indicate the status of that station when a directory entry...
Page 31 - Speed Dials Window; The Speed Dials window; Properties; from the shortcut menu.; Figure 2-9 Speed Dials window; Business Attendant Administration Guide
NDA-30103 Revision 4 Page 21 OpenWorX Business Attendant System User Guide Getting Started Speed Dials Window The Speed Dials window (Figure 2-9) contains the speed dial buttons you can use to quickly dial another party. To associate a number with a speed dial button, drag an entry from the Director...
Page 32 - Running the Business Attendant Client Application; Figure 2-10 Login dialog box
Page 22 NDA-30103 Revision 4 Getting Started OpenWorX Business Attendant System User Guide Running the Business Attendant Client Application Each time you work with the Business Attendant Client, log in with your user ID and password. When you have finished using the Business Attendant Client, you m...
Page 33 - (See “Setting the Health Check Server; If the Server Goes Down While You Are Logging In; Figure 2-11 Server Information message (Unsuccessful Connection); If you receive this message, do the following:; OK; to attempt to connect to the Business Attendant Server.; Cancel; to
NDA-30103 Revision 4 Page 23 OpenWorX Business Attendant System User Guide Getting Started Connecting to the Business Attendant Server The Business Attendant Client must be connected to the Business Attendant Server to process calls. To make sure that it is communicating properly with the Business A...
Page 34 - If the Server Goes Down While You Are Working; Figure 2-12 Server Down Error message; to close the error message window.; Figure 2-13 Server Connected message; . The Line Status window displays. Continue processing calls as
Page 24 NDA-30103 Revision 4 Getting Started OpenWorX Business Attendant System User Guide If the Server Goes Down While You Are Working If the Business Attendant Client loses communication with the Business Attendant Server, the Server Down Error message displays (Figure 2-12) . Figure 2-12 Server ...
Page 35 - Chapter 3; “Keyboard Conventions”
NDA-30103 Revision 4 Page 25 OpenWorX Business Attendant System User Guide Processing Calls Chapter 3 Processing Calls Overview This chapter outlines the procedures the attendant uses to process calls, including answering a call, placing a call on hold, and transferring a call. You can use your mous...
Page 36 - About Call Processing; Figure 3-1 Line Status window; Processing Calls Using the Directory; (See “Working With the Directory” on page 67 for more information.); Number Entered
Page 26 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide About Call Processing To begin processing calls, log in to the Business Attendant Client. (See “Running the Business Attendant Client Application” on page 22 for more information.) After logging in, the Line ...
Page 37 - Processing Calls Using the Speed Dials; Window” on page 21 for more information.); Making Calls
NDA-30103 Revision 4 Page 27 OpenWorX Business Attendant System User Guide Processing Calls Processing Calls Using the Speed Dials You can use the Speed Dials window (Figure 2-9 on page 21) to perform several call processing functions, such as dialing or forwarding calls. (See “Speed Dials Window” o...
Page 38 - Search for; OpenWorX Business Attendant
Page 28 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide To Make a Call Using the Directory Use the following steps to make a call from the Directory window. 1. If the Directory window (Figure 2-8 on page 19) is not displayed, open the Directory window by doing one...
Page 39 - Answering Calls; Figure 3-2 Queue Button; (See “Configuring Incoming Call Notification” on page 59 for more; Queue
NDA-30103 Revision 4 Page 29 OpenWorX Business Attendant System User Guide Processing Calls Answering Calls The Answer command connects you to an incoming call and places it on the next available loop. Note: If there are no available loops, the Business Attendant System stops answering calls until a...
Page 40 - Holding Calls; Hold; Canceling Transactions; To Cancel a Call
Page 30 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide Holding Calls The Hold command allows you to temporarily leave a connected call without releasing it, freeing you to handle calls on other loops. Note: If there are no available loops, the Business Attendant ...
Page 41 - Transferring Calls; To Make a Blind Transfer from the Line Status Window
NDA-30103 Revision 4 Page 31 OpenWorX Business Attendant System User Guide Processing Calls Transferring Calls The Business Attendant System gives you three ways to transfer calls: Blind Transfer Transfers the caller directly to the destination party and releases the attendant from the call. This is...
Page 42 - To Make a Blind Transfer Using the Speed Dials
Page 32 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide To Make a Blind Transfer Using the Speed Dials Use the following steps to make a blind transfer using speed dialing. 1. If the Speed Dials window (Figure 2-9 on page 21) is not displayed, do one of the follow...
Page 43 - To Make a Screened Transfer from the Line Status Window; (See “Canceling Transactions” on page 30 for more
NDA-30103 Revision 4 Page 33 OpenWorX Business Attendant System User Guide Processing Calls Making a Screened Transfer If you are already connected to a call, use any of the following methods to perform a screened transfer. Note: In any of the methods described below, you can toggle your connection ...
Page 44 - To Transfer a Call to Voice Mail; speed dial; button that corresponds to the person to which the; Transfer to Voice Mail; from the shortcut; Making Conference Calls
Page 34 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide Transferring a Call to Voice Mail The Business Attendant System allows you to automatically transfer a caller directly to a destination party’s voice mail box from the Directory window, releasing you from the...
Page 46 - Releasing Calls; To Release a Call; Loop; Camping On To a Busy Line; Camp
Page 36 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide Releasing Calls The Release command connects a transferred caller to his or her destination, releases the attendant workstation from the call, and clears the loop to receive new calls. This command is also us...
Page 47 - Switching Between Source and Destination Callers; To Override a Call; Override; (See “Making Conference Calls”
NDA-30103 Revision 4 Page 37 OpenWorX Business Attendant System User Guide Processing Calls Switching Between Source and Destination Callers The Source/Destination commands allow you to switch between the source and destination parties prior to completing a conference call or transfer. This option i...
Page 48 - Release; command button. The callers are left in; Parking Calls; Park; Joins a parked caller to the current source caller.; Retrieve Parked Call; (See “Retrieving a Parked Call” on page 41 for more; Parking a Call; Business Attendant System Administration; About Orbit Numbers
Page 38 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide 4. When you are done, click the Release command button. The callers are left in a two-way call, the attendant workstation is released from the call, and the loop button display clears. Parking Calls One of th...
Page 49 - To Park a Call; Figure 3-3 Park dialog box; Name
NDA-30103 Revision 4 Page 39 OpenWorX Business Attendant System User Guide Processing Calls To Park a Call Use the following steps to park a caller from the Line Status window. 1. Do one of the following: • Click the Park command button. • Select Call > Park from the Line Status window. • Press A...
Page 50 - To Join a Parked Call; Join
Page 40 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide Joining a Caller with a Parked Call The Join command allows you to retrieve a parked caller and connect them to the paged party. Figure 3-4 Join Parked Call window To Join a Parked Call Use the following step...
Page 51 - To Retrieve a Parked Call; Retrieve
NDA-30103 Revision 4 Page 41 OpenWorX Business Attendant System User Guide Processing Calls Retrieving a Parked Call If the destination party does not respond to their page, you can retrieve the parked caller to take a message or send them to another party. Note: You can access any caller parked in ...
Page 52 - Forwarding Calls; To Forward a Call; Forwarding dialog box—Setting Forwarding Extension” on page 43
Page 42 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide Parked Call Timeout If a call is parked beyond the amount of time configured in the Business Attendant Administrator application, the Business Attendant System sends it back to any available attendant in the ...
Page 54 - Do-not-disturb dialog box—Select Phone Operation” on page 45; tension; Extension
Page 44 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide Setting Do-not-disturb The Do-not-disturb command blocks an extension’s incoming calls. When Do-not-disturb is active, callers will either hear a reorder (fast busy) tone when they dial that extension or foll...
Page 56 - Working With Messages; Window” on page 19 for more information.); New Message
Processing Calls OpenWorX Business Attendant System User Guide Page 46 NDA-30103 Revision 4 Working With Messages The Business Attendant System allows you to take messages for employees and send them either by e-mail or by turning on the employee’s message waiting lamp. When the employee calls back ...
Page 58 - Viewing Messages; View; Figure 3-11 View Messages window; Status
Page 48 NDA-30103 Revision 4 Processing Calls OpenWorX Business Attendant System User Guide Viewing Messages Use the following steps to review the messages for an employee. 1. If the Directory window (Figure 2-8 on page 19) is not displayed, open the Directory window by doing one of the following:• ...
Page 61 - Chapter 4
NDA-30103 Revision 4 Page 51 OpenWorX Business Attendant System User Guide Configuring the User Options Chapter 4 Configuring the User Options Overview This chapter outlines the procedures used to change the Business Attendant Client options to create a more personalized environment. The options can...
Page 62 - About the Business Attendant Client Options Dialog Box; From the Business Attendant Client Options dialog box; Figure 4-1 Business Attendant Client Options dialog box; General; Configures the appearance and behavior of the Line Status window.; Employee DB
Page 52 NDA-30103 Revision 4 Configuring the User Options OpenWorX Business Attendant System User Guide About the Business Attendant Client Options Dialog Box From the Business Attendant Client Options dialog box (Figure 4-1) , you can configure the settings used by the Business Attendant Client app...
Page 63 - Configuring the Speed Dial Keys; Dials Window” on page 21 for more information.); To Add or Modify a Speed Dial from the Line Status Window; Figure 4-2 Speed Dial Buttons group box
NDA-30103 Revision 4 Page 53 OpenWorX Business Attendant System User Guide Configuring the User Options Route/Trunk Configures the information displayed for routes and trunks in the Source/Destination area of the Line Status window. Wave Files Configures wave file parameters used for recording and p...
Page 64 - To Add or Modify a Speed Dial Using the Directory
Page 54 NDA-30103 Revision 4 Configuring the User Options OpenWorX Business Attendant System User Guide To Add or Modify a Speed Dial Using the Directory Use the following steps to add or modify a speed dial number using the Directory window. 1. If the Directory window is not displayed, open the Dir...
Page 65 - To Add or Modify a Speed Dial from the Speed Dials Window; Figure 4-3 Speed Dial Properties dialog box
NDA-30103 Revision 4 Page 55 OpenWorX Business Attendant System User Guide Configuring the User Options To Add or Modify a Speed Dial from the Speed Dials Window Use the following steps to add or modify a speed dial number from the Speed Dials window. 1. If the Speed Dials window (Figure 2-9 on page...
Page 66 - To Delete a Speed Dial from the Line Status Window
Page 56 NDA-30103 Revision 4 Configuring the User Options OpenWorX Business Attendant System User Guide Deleting a Speed Dial Button To Delete a Speed Dial from the Line Status Window Use the following steps to delete a speed dial button from the Line Status window. 1. Select Options > Preference...
Page 67 - Configuring the Window Display Options; Figure 4-4 Windows group box
NDA-30103 Revision 4 Page 57 OpenWorX Business Attendant System User Guide Configuring the User Options Configuring the Window Display Options You can configure how the Business Attendant Client windows displays on your desktop. Setting the Window Display Options Use the following steps to configure...
Page 68 - Setting the Health Check Server Interval; Use the following steps to set the Health Check Server Interval.; Options > Preferences; on the Line Status window; between server health checks in the; Health Check Server Interval; Figure 4-5 Health Check Server Interval field; .The Business Attendant Client Health Check Server Interval is
Page 58 NDA-30103 Revision 4 Configuring the User Options OpenWorX Business Attendant System User Guide Setting the Health Check Server Interval The Business Attendant Client periodically checks to see if the Business Attendant Server is working properly. You can configure how often the Business Att...
Page 69 - Configuring Incoming Call Notification; Figure 4-6 Line Window tab
NDA-30103 Revision 4 Page 59 OpenWorX Business Attendant System User Guide Configuring the User Options Configuring Incoming Call Notification You can configure the Business Attendant Client to alert you to the presence of an incoming call whether or not the application is an active window. This fea...
Page 70 - Selecting the Displayed Command Buttons; Figure 4-7 Command Buttons group box
Page 60 NDA-30103 Revision 4 Configuring the User Options OpenWorX Business Attendant System User Guide Selecting the Displayed Command Buttons You can specify which command buttons appear in the Line Status window when you are using the Business Attendant Client. For example, if call parking is not...
Page 71 - Displaying the Call Source/Destination Information; tab; None; Figure 4-8 Employee DB tab
NDA-30103 Revision 4 Page 61 OpenWorX Business Attendant System User Guide Configuring the User Options Displaying the Call Source/Destination Information The Business Attendant Client displays information about the original inbound or outbound caller in the Source area and information about the par...
Page 72 - External; Figure 4-9 External Number DB tab; To change the information displayed for DID calls, select the; DID DB; Figure 4-10 DID DB tab
Page 62 NDA-30103 Revision 4 Configuring the User Options OpenWorX Business Attendant System User Guide 3. To change the information displayed for external calls, select the External Number DB tab (Figure 4-9) , then select the information that you want displayed on lines 1, 2, and 3 from the Source...
Page 73 - to save your changes.
NDA-30103 Revision 4 Page 63 OpenWorX Business Attendant System User Guide Configuring the User Options 5. To change the information displayed for calls coming in on a specific route and trunk, select the Route/Trunk tab (Figure 4-11) , then select the information that you want displayed on lines 1,...
Page 74 - Configuring the Fields Displayed in the Directory Window; (See “Directory Window” on page 19 for more; Figure 4-12 Employee Directory Display group box
Page 64 NDA-30103 Revision 4 Configuring the User Options OpenWorX Business Attendant System User Guide Configuring the Fields Displayed in the Directory Window The Business Attendant Client directory is divided into internal and external directory. Each directory contains various fields about emplo...
Page 75 - Changing Passwords; Figure 4-13 Change Password dialog box; Saving the Screen Layout
NDA-30103 Revision 4 Page 65 OpenWorX Business Attendant System User Guide Configuring the User Options Changing Passwords You can change your password for the Business Attendant Client application by using the Change Password dialog box. Use the following steps to change your password: 1. Select Op...
Page 77 - Chapter 5; About the Directory Window; , or drag it to the Line Status; Figure 5-1 Directory window
NDA-30103 Revision 4 Page 67 OpenWorX Business Attendant System User Guide Working With the Directory Chapter 5 Working With the Directory Overview This chapter outlines the procedures used to change the Business Attendant Client options to create a more personalized environment. The options can be ...
Page 78 - Displaying the Directory; Sorting the Directory; Table 5-1 Valid Sort and Search Fields in the
Page 68 NDA-30103 Revision 4 Working With the Directory OpenWorX Business Attendant System User Guide Displaying the Directory The Directory window contains the internal and external directories. You can open the directory when the station is in “Idle” status or while the attendant is connected to a...
Page 79 - or; External Number DB; Select the field from the; Default sort field; Figure 5-2 Default Sort field
NDA-30103 Revision 4 Page 69 OpenWorX Business Attendant System User Guide Working With the Directory Changing the Default Sort Order Use the following steps to change the default sort order of the displayed directory. 1. Select Options > Preferences on the Line Status window (Figure 3-1 on page ...
Page 80 - Adding a Directory Entry; Internal; Figure 5-3 Add Employee dialog box
Page 70 NDA-30103 Revision 4 Working With the Directory OpenWorX Business Attendant System User Guide Adding a Directory Entry Use the following procedures to add new listings in the internal and external directories. Adding an Internal Directory Entry Use the following steps to add an entry to the ...
Page 81 - Figure 5-4 Add External Number dialog box
NDA-30103 Revision 4 Page 71 OpenWorX Business Attendant System User Guide Working With the Directory Adding an External Directory Entry Use the following steps to add an entry to the external directory. 1. Do one of the following to open the external directory: • Select the View > External direc...
Page 82 - Number dialog box, click; Add Another; to save the entry and exit the Add External Number dialog box. The
Page 72 NDA-30103 Revision 4 Working With the Directory OpenWorX Business Attendant System User Guide The number to be displayed in the directory, complete with spaces, hyphens, and parentheses. (For example, (972) 555-1212.) • Name• Account• Department• Company• Address• City• State• Zip• User Defi...
Page 83 - Modifying a Directory Entry; Figure 5-5 Edit Employee dialog box
NDA-30103 Revision 4 Page 73 OpenWorX Business Attendant System User Guide Working With the Directory Modifying a Directory Entry Use the following procedures to edit an entry in the internal or external directory. Modifying an Internal Directory Entry Use the following steps to modify an entry in t...
Page 84 - Figure 5-6 Modify External Number dialog box
Page 74 NDA-30103 Revision 4 Working With the Directory OpenWorX Business Attendant System User Guide Modifying an External Directory Entry Use the following steps to modify an entry in the external directory. 1. Do one of the following to open the external directory: • Select the View > External...
Page 85 - Deleting a Directory Entry; Figure 5-7 Edit Employee dialog box
NDA-30103 Revision 4 Page 75 OpenWorX Business Attendant System User Guide Working With the Directory Deleting a Directory Entry Use the following procedures to delete listings in the internal and external directories. Deleting an Internal Directory Entry Use the following steps to delete an interna...
Page 86 - Figure 5-8 Delete External Number dialog box
Working With the Directory OpenWorX Business Attendant System User Guide Page 76 NDA-30103 Revision 4 Deleting an External Directory Entry Use the following steps to delete an external directory entry. 1. Do one of the following to open the external directory: • Select the View > External directo...
Page 87 - Chapter 6; About Wave File Recording; “Working with Greetings” on page 86 for more information.); Table 6-1 Wave File Naming Conventions
NDA-30103 Revision 4 Page 77 OpenWorX Business Attendant System User Guide Using the Wave File Recording Features Chapter 6 Using the Wave File Recording Features Overview This chapter outlines the procedures used to work with recorded wave files with the Business Attendant System, including playing...
Page 88 - Configuring Wave Files Settings; Use the following steps to display the Wave Files tab.
Page 78 NDA-30103 Revision 4 Using the Wave File Recording Features OpenWorX Business Attendant System User Guide Configuring Wave Files Settings Before using the wave file recording and playing functionality of the Business Attendant System, the wave devices for playing greetings and phone conversa...
Page 89 - Setting Up Greeting Recording Wave File Input/Output Devices; Figure 6-3 Wave Input Device dialog box; Change; Figure 6-4 Wave Output Device dialog box
NDA-30103 Revision 4 Page 79 OpenWorX Business Attendant System User Guide Using the Wave File Recording Features Configuring Greetings The Greeting group box (Figure 6-2) on the Wave Files tab (Figure 6-1 on page 78) contains the settings the Business Attendant System uses to record and play greeti...
Page 90 - Sample Rate; Table 6-2 Wave File Device Options
Page 80 NDA-30103 Revision 4 Using the Wave File Recording Features OpenWorX Business Attendant System User Guide 3. Select the device that will be used to record and play back the greeting wave file from the following options in the drop-down list. 4. If available, select the desired sample rate fr...
Page 91 - Configuring Automatic Greetings; (See “Recording a Greeting” on page 86 for more
NDA-30103 Revision 4 Page 81 OpenWorX Business Attendant System User Guide Using the Wave File Recording Features Configuring Automatic Greetings Use the following steps to enable the Business Attendant System to play a greeting automatically. 1. From the Business Attendant Client Options dialog box...
Page 92 - The Call Conversation group box; Figure 6-5 Call Conversation group box; Enabling Call Recording; From the Business Attendant Client Options dialog box; Wave Files; Record phone conversation
Page 82 NDA-30103 Revision 4 Using the Wave File Recording Features OpenWorX Business Attendant System User Guide Configuring Automatic Call Recording The Call Conversation group box (Figure 6-5) on the Wave Files tab (Figure 6-1 on page 78) contains the settings the Business Attendant System uses t...
Page 93 - Setting Up Call Recording Wave File Input/Output Devices
NDA-30103 Revision 4 Page 83 OpenWorX Business Attendant System User Guide Using the Wave File Recording Features Setting Up Call Recording Wave File Input/Output Devices Use the following steps to select the wave file input and output devices for recording and playing back calls. 1. To select the d...
Page 94 - Configuring the Number of Calls Recorded; Table 6-3 Wave File Device Options
Page 84 NDA-30103 Revision 4 Using the Wave File Recording Features OpenWorX Business Attendant System User Guide 4. If available, select the desired sample rate from the Sample Rate group box. 5. If available, select the desired sample size from the Sample Size group box. 6. If desired, click the S...
Page 96 - Working with Greetings; If you have installed the D; PC Board and its driver or alternate device in your; Automatically play greeting; (See “Configuring Greetings” on page 79 for more; greeting; from the Line Status window; Figure 6-8 Record Greeting dialog box
Page 86 NDA-30103 Revision 4 Using the Wave File Recording Features OpenWorX Business Attendant System User Guide Working with Greetings If you have installed the D term PC Board and its driver or alternate device in your computer, you are able to record and play wave files from or to a telephone li...
Page 97 - Table 6-4 Greeting Types
NDA-30103 Revision 4 Page 87 OpenWorX Business Attendant System User Guide Using the Wave File Recording Features 2. Click the red Record button to start recording. The slider moves while you record the message. The length of the file displays in the Position and Length fields. Note 1: The Stereo Mi...
Page 98 - when all groups are; . The Record Greeting dialog box closes, saving the greeting.
Page 88 NDA-30103 Revision 4 Using the Wave File Recording Features OpenWorX Business Attendant System User Guide Figure 6-9 Save Greeting for Groups dialog box 6. Click the group(s) to select the desired groups. Click OK when all groups are selected. The Save Greeting for Groups dialog box closes. ...
Page 99 - Working with Recorded Calls; (See “Configuring Automatic Call Recording” on page 82 for more; Recording a Call; (See “Configuring Automatic Call Recording”; SvRec; command button in the Line Status window; Call > Save Recording
NDA-30103 Revision 4 Page 89 OpenWorX Business Attendant System User Guide Using the Wave File Recording Features Working with Recorded Calls The Business Attendant System gives attendants the capability to record and play back call conversations. If configured, the Business Attendant System will au...
Page 100 - back; Figure 6-10 Play Back dialog box; Browse; Figure 6-11 Play Back Controls - Play Back dialog box; Play
Page 90 NDA-30103 Revision 4 Using the Wave File Recording Features OpenWorX Business Attendant System User Guide Playing a Recorded Call Use the following steps to play a wave file of a recorded call. 1. Select Options > Play back from the Line Status window (Figure 3-1 on page 26) . The Play Ba...
Page 101 - Deleting Wave Files
NDA-30103 Revision 4 Page 91 OpenWorX Business Attendant System User Guide Using the Wave File Recording Features • Click the Fast Forward or Rewind button to move to a specific location in the wave file. After reaching the desired location, click the Play button to play the wave file. • Move the Sl...
Page 102 - Troubleshooting Wave Files; PC board or the alternate device to establish a; Table 6-5 Possible Wave File Problems and Solutions; The recorded wave file is noisy.
Page 92 NDA-30103 Revision 4 Using the Wave File Recording Features OpenWorX Business Attendant System User Guide Troubleshooting Wave Files NEC recommends that administrators should test the wave file quality by having the attendants record and play back a greeting to an incoming call, as well as r...
Page 103 - Appendix A Error Messages
NDA-30103 Revision 4 Page 93 OpenWorX Business Attendant System User Guide Error Messages Appendix A Error Messages The following table lists the error messages that might be encountered when using the Business Attendant System Client application, the cause, and the suggested remedy. Table 6-6 Busin...
Page 107 - • A Client was logged in when
NDA-30103 Revision 4 Page 97 OpenWorX Business Attendant System User Guide Error Messages WARNING: BAS Server has began a compact and repair routine on the database. Please wait until further notification is given. • A Client was logged in when the Server was scheduled to run a compact and repair ro...
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