NEC NDA-30103-004 - Manual

NEC NDA-30103-004

NEC NDA-30103-004 – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

1 Page 1
2 Page 2
3 Page 3
4 Page 4
5 Page 5
6 Page 6
7 Page 7
8 Page 8
9 Page 9
10 Page 10
11 Page 11
12 Page 12
13 Page 13
14 Page 14
15 Page 15
16 Page 16
17 Page 17
18 Page 18
19 Page 19
20 Page 20
21 Page 21
22 Page 22
23 Page 23
24 Page 24
25 Page 25
26 Page 26
27 Page 27
28 Page 28
29 Page 29
30 Page 30
31 Page 31
32 Page 32
33 Page 33
34 Page 34
35 Page 35
36 Page 36
37 Page 37
38 Page 38
39 Page 39
40 Page 40
41 Page 41
42 Page 42
43 Page 43
44 Page 44
45 Page 45
46 Page 46
47 Page 47
48 Page 48
49 Page 49
50 Page 50
51 Page 51
52 Page 52
53 Page 53
54 Page 54
55 Page 55
56 Page 56
57 Page 57
58 Page 58
59 Page 59
60 Page 60
61 Page 61
62 Page 62
63 Page 63
64 Page 64
65 Page 65
66 Page 66
67 Page 67
68 Page 68
69 Page 69
70 Page 70
71 Page 71
72 Page 72
73 Page 73
74 Page 74
75 Page 75
76 Page 76
77 Page 77
78 Page 78
79 Page 79
80 Page 80
81 Page 81
82 Page 82
83 Page 83
84 Page 84
85 Page 85
86 Page 86
87 Page 87
88 Page 88
89 Page 89
90 Page 90
91 Page 91
92 Page 92
93 Page 93
94 Page 94
95 Page 95
96 Page 96
97 Page 97
98 Page 98
99 Page 99
100 Page 100
101 Page 101
102 Page 102
103 Page 103
104 Page 104
105 Page 105
106 Page 106
107 Page 107
108 Page 108
Page: / 108

Table of Contents:

  • Page 2 – LIABILITY DISCLAIMER
  • Page 3 – DRAFT; OpenWorX Business Attendant System User Guide; TABLE OF CONTENTS; Page
  • Page 4 – CONTENTS
  • Page 7 – LIST OF FIGURES; Figure
  • Page 8 – FIGURES
  • Page 9 – LIST OF TABLES; Table
  • Page 10 – TABLES; This Page Left Blank.
  • Page 11 – Chapter 1; Business Attendant System User Guide; Chapter Topics; What is the Business Attendant System?; Business Attendant System—Client; Business Attendant System Administration Guide
  • Page 12 – How This Guide is Organized
  • Page 13 – Using This Guide
  • Page 14 – Procedures; Employee; Keyboard Conventions; Table 1-2 General Key Conventions; “Summary of Shortcut
  • Page 15 – Summary of Shortcut and Function Keys
  • Page 16 – Business Attendant System Terminology; after hearing the call waiting tone.
  • Page 17 – The IP address of the PBX running OAI.
  • Page 18 – Screened Transfer
  • Page 19 – Chapter 2; Overview; About the Business Attendant Client Windows; Line Status; Contains the internal and external phone directories.
  • Page 20 – Line Status Window; Figure 2-1 Line Status Window; Menus; The Line Status window; Line Menu; Forward; Closes the Business Attendant Client application.
  • Page 21 – Call Menu
  • Page 23 – Options Menu; Displays the Directory window.; Help Menu; Displays the help file contents page.
  • Page 24 – Commands Tab; “Command Buttons” on; Command Buttons; Figure 2-2 Command Buttons; Alt; (See “Menus” on page 10 for more; Loops; Figure 2-3 Loop Buttons
  • Page 25 – Business Attendant; Table 2-1 Loop Button Shortcut Keys
  • Page 26 – Queues Tab; (See “Queues” on page 16 for; Queues; (See “Configuring the User Options” on
  • Page 27 – Source and Destination Areas; “Displaying the Call Source/Destination Information” on page 61
  • Page 28 – Number Entered Field; Figure 2-6 Number Entered Field; The Number Entered field; Status Line; Figure 2-7 Status Line; The Status Line
  • Page 29 – Directory Window; The Directory window; Enter; Figure 2-8 Directory window
  • Page 30 – FWD; field in the Line Status group box also; Primary search; field; Secondary sort; field to sort
  • Page 31 – Speed Dials Window; The Speed Dials window; Properties; from the shortcut menu.; Figure 2-9 Speed Dials window; Business Attendant Administration Guide
  • Page 32 – Running the Business Attendant Client Application; Figure 2-10 Login dialog box
  • Page 33 – (See “Setting the Health Check Server; If the Server Goes Down While You Are Logging In; Figure 2-11 Server Information message (Unsuccessful Connection); If you receive this message, do the following:; OK; to attempt to connect to the Business Attendant Server.; Cancel; to
  • Page 34 – If the Server Goes Down While You Are Working; Figure 2-12 Server Down Error message; to close the error message window.; Figure 2-13 Server Connected message; . The Line Status window displays. Continue processing calls as
  • Page 35 – Chapter 3; “Keyboard Conventions”
  • Page 36 – About Call Processing; Figure 3-1 Line Status window; Processing Calls Using the Directory; (See “Working With the Directory” on page 67 for more information.); Number Entered
  • Page 37 – Processing Calls Using the Speed Dials; Window” on page 21 for more information.); Making Calls
  • Page 38 – Search for; OpenWorX Business Attendant
  • Page 39 – Answering Calls; Figure 3-2 Queue Button; (See “Configuring Incoming Call Notification” on page 59 for more; Queue
  • Page 40 – Holding Calls; Hold; Canceling Transactions; To Cancel a Call
  • Page 41 – Transferring Calls; To Make a Blind Transfer from the Line Status Window
  • Page 42 – To Make a Blind Transfer Using the Speed Dials
  • Page 43 – To Make a Screened Transfer from the Line Status Window; (See “Canceling Transactions” on page 30 for more
  • Page 44 – To Transfer a Call to Voice Mail; speed dial; button that corresponds to the person to which the; Transfer to Voice Mail; from the shortcut; Making Conference Calls
  • Page 46 – Releasing Calls; To Release a Call; Loop; Camping On To a Busy Line; Camp
  • Page 47 – Switching Between Source and Destination Callers; To Override a Call; Override; (See “Making Conference Calls”
  • Page 48 – Release; command button. The callers are left in; Parking Calls; Park; Joins a parked caller to the current source caller.; Retrieve Parked Call; (See “Retrieving a Parked Call” on page 41 for more; Parking a Call; Business Attendant System Administration; About Orbit Numbers
  • Page 49 – To Park a Call; Figure 3-3 Park dialog box; Name
  • Page 50 – To Join a Parked Call; Join
  • Page 51 – To Retrieve a Parked Call; Retrieve
  • Page 52 – Forwarding Calls; To Forward a Call; Forwarding dialog box—Setting Forwarding Extension” on page 43
  • Page 54 – Do-not-disturb dialog box—Select Phone Operation” on page 45; tension; Extension
  • Page 56 – Working With Messages; Window” on page 19 for more information.); New Message
  • Page 58 – Viewing Messages; View; Figure 3-11 View Messages window; Status
  • Page 61 – Chapter 4
  • Page 62 – About the Business Attendant Client Options Dialog Box; From the Business Attendant Client Options dialog box; Figure 4-1 Business Attendant Client Options dialog box; General; Configures the appearance and behavior of the Line Status window.; Employee DB
  • Page 63 – Configuring the Speed Dial Keys; Dials Window” on page 21 for more information.); To Add or Modify a Speed Dial from the Line Status Window; Figure 4-2 Speed Dial Buttons group box
  • Page 64 – To Add or Modify a Speed Dial Using the Directory
  • Page 65 – To Add or Modify a Speed Dial from the Speed Dials Window; Figure 4-3 Speed Dial Properties dialog box
  • Page 66 – To Delete a Speed Dial from the Line Status Window
  • Page 67 – Configuring the Window Display Options; Figure 4-4 Windows group box
  • Page 68 – Setting the Health Check Server Interval; Use the following steps to set the Health Check Server Interval.; Options > Preferences; on the Line Status window; between server health checks in the; Health Check Server Interval; Figure 4-5 Health Check Server Interval field; .The Business Attendant Client Health Check Server Interval is
  • Page 69 – Configuring Incoming Call Notification; Figure 4-6 Line Window tab
  • Page 70 – Selecting the Displayed Command Buttons; Figure 4-7 Command Buttons group box
  • Page 71 – Displaying the Call Source/Destination Information; tab; None; Figure 4-8 Employee DB tab
  • Page 72 – External; Figure 4-9 External Number DB tab; To change the information displayed for DID calls, select the; DID DB; Figure 4-10 DID DB tab
  • Page 73 – to save your changes.
  • Page 74 – Configuring the Fields Displayed in the Directory Window; (See “Directory Window” on page 19 for more; Figure 4-12 Employee Directory Display group box
  • Page 75 – Changing Passwords; Figure 4-13 Change Password dialog box; Saving the Screen Layout
  • Page 77 – Chapter 5; About the Directory Window; , or drag it to the Line Status; Figure 5-1 Directory window
  • Page 78 – Displaying the Directory; Sorting the Directory; Table 5-1 Valid Sort and Search Fields in the
  • Page 79 – or; External Number DB; Select the field from the; Default sort field; Figure 5-2 Default Sort field
  • Page 80 – Adding a Directory Entry; Internal; Figure 5-3 Add Employee dialog box
  • Page 81 – Figure 5-4 Add External Number dialog box
  • Page 82 – Number dialog box, click; Add Another; to save the entry and exit the Add External Number dialog box. The
  • Page 83 – Modifying a Directory Entry; Figure 5-5 Edit Employee dialog box
  • Page 84 – Figure 5-6 Modify External Number dialog box
  • Page 85 – Deleting a Directory Entry; Figure 5-7 Edit Employee dialog box
  • Page 86 – Figure 5-8 Delete External Number dialog box
  • Page 87 – Chapter 6; About Wave File Recording; “Working with Greetings” on page 86 for more information.); Table 6-1 Wave File Naming Conventions
  • Page 88 – Configuring Wave Files Settings; Use the following steps to display the Wave Files tab.
  • Page 89 – Setting Up Greeting Recording Wave File Input/Output Devices; Figure 6-3 Wave Input Device dialog box; Change; Figure 6-4 Wave Output Device dialog box
  • Page 90 – Sample Rate; Table 6-2 Wave File Device Options
  • Page 91 – Configuring Automatic Greetings; (See “Recording a Greeting” on page 86 for more
  • Page 92 – The Call Conversation group box; Figure 6-5 Call Conversation group box; Enabling Call Recording; From the Business Attendant Client Options dialog box; Wave Files; Record phone conversation
  • Page 93 – Setting Up Call Recording Wave File Input/Output Devices
  • Page 94 – Configuring the Number of Calls Recorded; Table 6-3 Wave File Device Options
  • Page 96 – Working with Greetings; If you have installed the D; PC Board and its driver or alternate device in your; Automatically play greeting; (See “Configuring Greetings” on page 79 for more; greeting; from the Line Status window; Figure 6-8 Record Greeting dialog box
  • Page 97 – Table 6-4 Greeting Types
  • Page 98 – when all groups are; . The Record Greeting dialog box closes, saving the greeting.
  • Page 99 – Working with Recorded Calls; (See “Configuring Automatic Call Recording” on page 82 for more; Recording a Call; (See “Configuring Automatic Call Recording”; SvRec; command button in the Line Status window; Call > Save Recording
  • Page 100 – back; Figure 6-10 Play Back dialog box; Browse; Figure 6-11 Play Back Controls - Play Back dialog box; Play
  • Page 101 – Deleting Wave Files
  • Page 102 – Troubleshooting Wave Files; PC board or the alternate device to establish a; Table 6-5 Possible Wave File Problems and Solutions; The recorded wave file is noisy.
  • Page 103 – Appendix A Error Messages
  • Page 107 – • A Client was logged in when
Loading the manual

OpenWorX BUSINESS ATTENDANT SYSTEM

USER GUIDE

NEC America, Inc.

NDA-30103-004

Revision 4.0

November, 2001

Stock # 0221191

"Loading the manual" means you need to wait until the file loads and becomes available for online reading. Some manuals are very large, and the time they take to appear depends on your internet speed.

Summary

Page 2 - LIABILITY DISCLAIMER

LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC Amer...

Page 3 - DRAFT; OpenWorX Business Attendant System User Guide; TABLE OF CONTENTS; Page

NDA-30103 Revision 4 DRAFT Page i OpenWorX Business Attendant System User Guide CONTENTS TABLE OF CONTENTS Page Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is the Business Attendant System? . . . . . . . . . . . ...

Page 4 - CONTENTS

Page ii DRAFT NDA-30103 Revision 4 CONTENTS OpenWorX Business Attendant System User Guide Page Holding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Placing a Call On Hold . . . . . . . . . . . . . . . . . ....

Other NEC Models

All NEC Other