NEC Digital Voicemail - Manuals

4 Getting Started When you call the Xen Mail system for the first time, you will be asked topersonalise your mailbox. Doing this will open your mailbox and make itready to use. Entering Your Mailbox Press Message OR Lift handset and Dial Xen Mail. Dial your personal ID, if necessary (typically 9+ yo...

5 Enter a Security Code of 3 to 10 digits via your telephone dialpad. Dial * to complete code entry. Re-enter your security code, as prompted, for confirmation. Dial * to complete code entry. Opening Your Mailbox Dial 1 to confirm your personalised settings and open your mailbox for use, otherwise d...

6 Call Forward Setting Call Forward Busy/No Answer (CF B/NA) The most frequent method of utilising voicemail is to have calls forwarded toyour Voice Mailbox when you are busy on another call or are away from yourphone. To forward your telephone: Set Lift handset: hear ICM dial tone. Dial the Call Fo...

7 Calling Your Voice Mailbox Use this simple procedure every time you wish to access your voice mailbox, orpress the Softkeys as shown in the section entitled Xen Mail Softkeys &Definitions. Press Message OR Lift handset and Dial Xen Mail, wait for answer. When calling from your telephone: Dial ...

8 Checking Messages Quick Key 4 Call your voice mailbox for new messages when you receive a voicemailmessage indication. Alternatively, you can press the Softkeys as shown in thesection titled Xen Mail Softkeys & Definitions. Dial 1 for YES when asked, “You have ___ new messages. Would you like ...

9 Leaving Messages Quick Key 5 Send messages to other Xen Mail users directly from your voice mailbox.Alternatively, you can press the Softkeys as shown in the section titled XenMail Softkeys & Definitions. Dial 1 for YES when asked, “Would you like to leave any messages?” Dial the first 3 lette...

10 Messaging Tips • If you are unsure of the spelling of the first 3 letters of the person’s last name, use a “Wildcard Key”, typically 1 or 0, in place of one or more letters. This “Wildcard” matches any letter. • While recording a message, dial # to erase your message and begin again. • Always try...

11 Reviewing Messages Quick Key 6 Messages you’ve already listened to (old messages) can be reviewed for a shortwhile (typically until midnight), be redirected to another voice mailbox orarchived for a longer time. Review Dial 1 for YES when prompted “You have ___ messages to review, would you like ...

12 Keeping Your Voice Mailbox Current Review and revise your setup options on a regular basis. Greetings • You can review the greetings you have recorded for the internal and outside callers. Greetings can be re-recorded at any time. • An alternative greeting can be recorded and selected to accommod...

13 Changing Your Setup Options Quick Key 7 You may personalise your voice mailbox to accommodate your currentschedule or plans by changing your setup options. Alternatively, you can pressthe Softkeys as shown in the section titled Xen Mail Softkeys & Definitions. Dial 1 for YES, when asked “Woul...

15 Message Delivery Options Dial 1 for YES or 2 for NO to set message delivery to your work phone, home phone, mobile phone or pager. Enter and confirm the telephone number. Enter and confirm the message delivery schedule (time and days). Work phone _______ from _______ to _______ On: S M T W T F S ...

17 A tone burst may be provided and the RECORD key will light red to indicate that recording is in progress. Display telephones will indicate recording functions. Dial the voice mailbox number to which the recording should be addressed. Replace the handset to terminate the call. The recording will b...

18 00 Record 01 Pause 02 Re-Record 03 Erase 04 End 05 Urgent Page 06 Address 07 Live Monitoring Function Codes Programming Live Record Function Keys Feature Access Keys Press Feature. Press Redial. Press Feature Access Key to be programmed. Dial 2. Dial Function Code (see below). Press Feature. One ...

19 Live Monitoring Live monitoring allows you to listen to voicemail messages as the outside calleris being recorded by the Xen Mail To Enable Live Monitoring Press the feature access key assigned as Live Monitoring. Live Monitoring key flashes red while feature is being set. Dial the password (same...

20 Caller ID with Call Return The Caller ID feature lets you hear or view the phone number of an externalcaller when you retrieve your messages. The Caller ID Call Return featureallows the voicemail system to use Caller ID information captured with themessage to call and connect you to the person th...

21 Xen Mail Softkeys & Definitions Softkeys Definitions LM Live Monitoring options AUTO Live Monitoring set to AUTOMATIC mode MAN Live Monitoring set to MANUAL mode > Indicates the current setting OFF Turns Off the setting REW Repeat the previous 4 seconds of a message PAUSE Pause while playi...

23 Xen Mail Softkeys Status Checking New Messages Softkeys During Playback of a NEW Message During Playback of an OLD Message CALLER ID ARCHV DEL REW MORE ^ CALLER ID PAUSE ^ FFWD REDIR MORE CALLER ID NEXT CID MORE CALLER ID CALL BACK MORE After Playback of NEW message CALLER ID ARCHV DEL NEXT MORE ...

26 Keypad Shortcuts Switch personal greetings 745 Change your security code 774 Change call transfer options 764 Turn call transfer off 7642 Turn call transfer on 7641 Change phone number for call transfer 76414 Turn call screening options on/off 76415 Turn call holding on/off 76416 Add a message gr...

Notes NEC Xen Voice Mail Cover 18/7/2003 4:42 PM Page 3