Page 2 - D i g i t a l V o i c e m a i l U s e r G u i d e
D i g i t a l V o i c e m a i l U s e r G u i d e Name Extension Number Personal ID To reach Xen Mail: From Inside, dial From Outside, dial System Manager Extension Number To simplify recording, write down your greeting here: Sample: “Hi, this is____________. I’m away from my phone now, but I will c...
Page 3 - Table of Contents
1 General Information Pages 2 - 3 Getting Started Pages 4 - 5 Call Forward SettingsCalling Your Voice Mailbox Pages 6 - 7 Checking MessagesLeaving Messages Pages 8 - 9 Reviewing Messages Pages 11 Changing Your Setup Options Pages 13 - 15 Quick Transfer to VoicemailTransferring a Call Directly to a V...
Page 4 - General Information; Introduction; Setup Options
2 General Information Introduction Welcome to the NEC Xen Mail and Xen Mail Lite digital voicemail! As both theXen Mail and Xen Mail Lite have common features, this guide will only makereference to the Xen Mail. This guide describes the system’s features anddetails the steps you need to take to make...
Page 6 - Getting Started
4 Getting Started When you call the Xen Mail system for the first time, you will be asked topersonalise your mailbox. Doing this will open your mailbox and make itready to use. Entering Your Mailbox Press Message OR Lift handset and Dial Xen Mail. Dial your personal ID, if necessary (typically 9+ yo...
Page 7 - Opening Your Mailbox; Set Up Tips
5 Enter a Security Code of 3 to 10 digits via your telephone dialpad. Dial * to complete code entry. Re-enter your security code, as prompted, for confirmation. Dial * to complete code entry. Opening Your Mailbox Dial 1 to confirm your personalised settings and open your mailbox for use, otherwise d...
Page 8 - Call Forward Setting
6 Call Forward Setting Call Forward Busy/No Answer (CF B/NA) The most frequent method of utilising voicemail is to have calls forwarded toyour Voice Mailbox when you are busy on another call or are away from yourphone. To forward your telephone: Set Lift handset: hear ICM dial tone. Dial the Call Fo...
Page 9 - Calling Your Voice Mailbox; Quick Keys
7 Calling Your Voice Mailbox Use this simple procedure every time you wish to access your voice mailbox, orpress the Softkeys as shown in the section entitled Xen Mail Softkeys &Definitions. Press Message OR Lift handset and Dial Xen Mail, wait for answer. When calling from your telephone: Dial ...
Page 10 - Checking Messages; Quick Key 4
8 Checking Messages Quick Key 4 Call your voice mailbox for new messages when you receive a voicemailmessage indication. Alternatively, you can press the Softkeys as shown in thesection titled Xen Mail Softkeys & Definitions. Dial 1 for YES when asked, “You have ___ new messages. Would you like ...
Page 11 - Leaving Messages; Quick Key 5; Special Delivery Options
9 Leaving Messages Quick Key 5 Send messages to other Xen Mail users directly from your voice mailbox.Alternatively, you can press the Softkeys as shown in the section titled XenMail Softkeys & Definitions. Dial 1 for YES when asked, “Would you like to leave any messages?” Dial the first 3 lette...
Page 12 - Messaging Tips
10 Messaging Tips • If you are unsure of the spelling of the first 3 letters of the person’s last name, use a “Wildcard Key”, typically 1 or 0, in place of one or more letters. This “Wildcard” matches any letter. • While recording a message, dial # to erase your message and begin again. • Always try...
Page 13 - Reviewing Messages; Quick Key 6; Review
11 Reviewing Messages Quick Key 6 Messages you’ve already listened to (old messages) can be reviewed for a shortwhile (typically until midnight), be redirected to another voice mailbox orarchived for a longer time. Review Dial 1 for YES when prompted “You have ___ messages to review, would you like ...
Page 14 - Keeping Your Voice Mailbox Current
12 Keeping Your Voice Mailbox Current Review and revise your setup options on a regular basis. Greetings • You can review the greetings you have recorded for the internal and outside callers. Greetings can be re-recorded at any time. • An alternative greeting can be recorded and selected to accommod...
Page 15 - Changing Your Setup Options; Quick Key 7; “Would you like to change your Greetings?”
13 Changing Your Setup Options Quick Key 7 You may personalise your voice mailbox to accommodate your currentschedule or plans by changing your setup options. Alternatively, you can pressthe Softkeys as shown in the section titled Xen Mail Softkeys & Definitions. Dial 1 for YES, when asked “Woul...
Page 17 - Message Delivery Options; “Would you like to change your Personal Options?”
15 Message Delivery Options Dial 1 for YES or 2 for NO to set message delivery to your work phone, home phone, mobile phone or pager. Enter and confirm the telephone number. Enter and confirm the message delivery schedule (time and days). Work phone _______ from _______ to _______ On: S M T W T F S ...
Page 19 - Live Record Options; PRESS
17 A tone burst may be provided and the RECORD key will light red to indicate that recording is in progress. Display telephones will indicate recording functions. Dial the voice mailbox number to which the recording should be addressed. Replace the handset to terminate the call. The recording will b...
Page 20 - Function Codes; Programming Live Record Function Keys; Feature Access Keys; One Touch Keys
18 00 Record 01 Pause 02 Re-Record 03 Erase 04 End 05 Urgent Page 06 Address 07 Live Monitoring Function Codes Programming Live Record Function Keys Feature Access Keys Press Feature. Press Redial. Press Feature Access Key to be programmed. Dial 2. Dial Function Code (see below). Press Feature. One ...
Page 21 - Live Monitoring; To Enable Live Monitoring; To cancel the Live Monitoring feature when not in use
19 Live Monitoring Live monitoring allows you to listen to voicemail messages as the outside calleris being recorded by the Xen Mail To Enable Live Monitoring Press the feature access key assigned as Live Monitoring. Live Monitoring key flashes red while feature is being set. Dial the password (same...
Page 22 - Caller ID with Call Return; Using a Non-Display Multiline Telephone or Single Line Telephone; Using a Display Multiline Telephone with Softkeys
20 Caller ID with Call Return The Caller ID feature lets you hear or view the phone number of an externalcaller when you retrieve your messages. The Caller ID Call Return featureallows the voicemail system to use Caller ID information captured with themessage to call and connect you to the person th...
Page 23 - Xen Mail Softkeys & Definitions
21 Xen Mail Softkeys & Definitions Softkeys Definitions LM Live Monitoring options AUTO Live Monitoring set to AUTOMATIC mode MAN Live Monitoring set to MANUAL mode > Indicates the current setting OFF Turns Off the setting REW Repeat the previous 4 seconds of a message PAUSE Pause while playi...
Page 25 - Xen Mail Softkeys; Status
23 Xen Mail Softkeys Status Checking New Messages Softkeys During Playback of a NEW Message During Playback of an OLD Message CALLER ID ARCHV DEL REW MORE ^ CALLER ID PAUSE ^ FFWD REDIR MORE CALLER ID NEXT CID MORE CALLER ID CALL BACK MORE After Playback of NEW message CALLER ID ARCHV DEL NEXT MORE ...
Page 28 - Xen Mail Access Codes
26 Keypad Shortcuts Switch personal greetings 745 Change your security code 774 Change call transfer options 764 Turn call transfer off 7642 Turn call transfer on 7641 Change phone number for call transfer 76414 Turn call screening options on/off 76415 Turn call holding on/off 76416 Add a message gr...
Page 29 - Notes
Notes NEC Xen Voice Mail Cover 18/7/2003 4:42 PM Page 3
