NEC 750176-1 - Manuals

ii Table of Contents Issue 1 EliteMail VMS/EliteMail Limited Section 14 Worksheets 14 & 15: Menus and Interviews Map ............................... 2-50 Section 15 Worksheet 15: Menus and Interviews List........................................... 2-54 Section 16 Worksheet 16: Transaction Boxes ...

List of Figures Job Specifications Manual iii Figure 1-1 EliteMail Limited Banner Screen ................................................................................... 1-4 Figure 1-2 FMS( )-U10 ETU ....................................................................................................

List of Tables Job Specifications Manual v Table 2-1 Sample Worksheet 1 – Site Information ........................................................................ 2-4 Table 2-2 Sample Worksheet 2 – The Opening Greeting ............................................................. 2-8 Table 2-3 Samp...

Job Specifications Manual 1 - 1 Job Specification Worksheets S ECTION 1 G ENERAL I NFORMATION You can set up the digital voice mail system for a particular application quicklyand easily. An application is the way you set up the voice mail system at a site to meetindividual needs. Every company has u...

1 - 2 Job Specification Worksheets Issue 1 EliteMail VMS/EliteMail Limited Which calls should be transferred to an operator? What happens when a caller without a touchtone telephone wants to go tothe operator? Should the transfer be made automatically? What touchtoneshould callers press to get to th...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 1 - 3 S ECTION 4 A BOUT T HIS M ANUAL The Quick Install method has two basic functions: Fill in the Worksheets The first half of this manual explains how to fill in each worksheet.After the worksheets are completed, you should have a ...

Job Specifications Manual 2 - 1 Fill in the Worksheets S ECTION 1 W ORKSHEET 1: S ITE I NFORMATION Use this worksheet to collect information about the NEC telephone systemthat may be helpful to a service technician in the future. Although providingthe information on Lines 1-6 has no effect on how th...

2 - 2 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited No trunks An operator answers all incoming calls first, then may forward certaincalls to the voice mail system. In this configuration, the systemautomated attendant features are not used. 5. Action to Take for Overflow Calls Choose...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 3 Station Pilot Number Enter the extension or telephone number that subscribers use to dial thevoice mail system internally. This is also called the master hunt group number . Station Number for each voice mail system port Enter t...

2 - 4 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-1 Sample Worksheet 1 – Site Information Worksheet 1 Site Information 1. Site name The Franklin Shipping Company 2. Contact name Jonathan Winter Telephone # 214-555-1000 Calls Answered 3. Total number of trunks 12 Total numb...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 5 S ECTION 2 W ORKSHEET 2: T HE O PENING G REETING You should customize the opening greeting for your application. Ensurethat the quality of the recording is good. Keep background noise to aminimum, and don’t overwhelm callers wit...

2 - 6 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Transfer to operator Transfer the caller to the operator. Say Good-bye The system says “If you need further assistance, press the pound key now. Thank you and good-bye” and hangs up. Hang up The system hangs up, without saying good...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 7 Action after message? Choose how the system handles callers after they record a message.The system cannot take another message. The possible choices are: • Transfer to operator Transfer the caller to the operator. • Say Good-bye...

2 - 8 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-2 Sample Worksheet 2 – The Opening Greeting Worksheet 2 The Opening Greeting The opening greeting is recorded in a default transaction box ($Greeting). You may select the default prompt or write an announcement suitable for...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 9 S ECTION 3 W ORKSHEET 3: O PERATOR H ANDLING When callers reach your organization during normal business hours, theymust have easy access to an operator. Callers need to know how andwhen they can be connected to an operator. 20....

2 - 10 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited If the extension is busy or does not answer within the specifiednumber of rings, the voice mail system plays the operator greetingand then takes an action (typically, goes to a special interview box).For details on this call trans...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 11 S ECTION 4 W ORKSHEET 4: S YSTEM S CHEDULES Most organizations set regular working hours. You can set up the voicemail system to handle calls differently when your organization is open andclosed. The voice mail system uses a Da...

2 - 12 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited 32. Schedule #4 Schedule #4 is a special schedule that stays in either Day Mode or NightMode 24 hours a day, all days a year. The mode does not change unlessyou change it at the console. Use Schedule #4 to set a group of ports ort...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 13 Table 2-4 Sample Worksheet 4 – System Schedules Worksheet 4 System Schedules Use this worksheet to define the system Day Mode operating schedule. This usually matches the company office hours. All other hours the system operate...

2 - 14 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited S ECTION 5 W ORKSHEET 5: D EFAULT S UBSCRIBER S ETTINGS This worksheet helps you plan the default settings for every newsubscriber. EliteMail makes adding subscribers with standard features quick and easy.Just fill in Application ...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 15 Access Codes Set up the access codes for each subscriber. Access codes allow or denyparticular features, such as special delivery options, the enrollmentconversation, and if subscribers can send open group messages. Specifyany ...

2 - 16 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited J Auto Live Monitor Sets enabled Live Monitoring to automatic mode. Upgrade option on EliteMail Limited. K Can Edit Hold The subscriber can change call holding by telephone. L Message Length The system announces how long new and o...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 17 Call Transfer Transfer calls to subscribers? Select Yes if you want the voice mail system to transfer calls tosubscribers. When call transfer is Yes, the voice mail system transferscallers to the actual subscriber extension. If...

2 - 18 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Call transfer type Select the call transfer method to apply to the subscribers. The voice mailsystem can transfer a call to a subscriber in the following ways: Await Answer The voice mail system puts the caller on hold and dials t...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 19 Use call holding? This feature allows you to queue up several callers who are waitingfor a busy extension to become free. The voice mail systemperiodically tells callers their position in the queue, and allows themto hold, tran...

2 - 20 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Should the system call the subscriber extension? Check Yes if you want messages delivered to each subscriber worktelephone, as described above. If No, skip the rest of this worksheet. Wait ___ minutes after a new message arrives C...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 21 Table 2-5 Sample Worksheet 5 – Default Subscriber Settings Worksheet 5 Default Subscriber Settings Use this worksheet to specify settings that apply to most subscribers, including settings for Personal IDs, how calls are transf...

2 - 22 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited S ECTION 6 W ORKSHEET 6: S YSTEM S ECURITY The voice mail system offers system-wide features that protect the systemfrom unauthorized access and from certain system errors. Use Table 2-6 Sample Worksheet 6 – System Security to ide...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 23 Most systems are set to send a voice message to everyone with publicmessage access (no P access code). A public message is a specialmessage available only to authorized subscribers. If you choose to senderror messages to subscr...

2 - 24 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited S ECTION 7 W ORKSHEET 7: D IRECTORY A SSISTANCE People who call your organization may not know the extension number ofthe person they are trying to reach. The caller must then speak to theoperator to find the extension or look up ...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 25 Using automatic directory assistance requires only that outside callershave letters on their keypad that match the system keypad map, and thatyou mention the System ID for directory assistance in the openinggreeting. Using nume...

2 - 26 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited S ECTION 8 W ORKSHEET 8: P UBLIC F AX B OX The voice mail system can detect incoming faxes and route them to a faxmachine. This feature eliminates the need for a separate, dedicatedtelephone line for the fax machine. Each time the...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 27 Voice Name Indicate whether you want to change the Public Fax Box recorded name, The Public Fax Box . If you decide to change the recording, enter the name you want to use. Transfer calls to the Public Fax Box? To use the fax d...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 29 Announce Options Indicate if the system should send a public notice when it transfers a call tothe fax machine, and if it asks the person sending a manual fax to record amessage describing the fax and who it is for. Values incl...

2 - 30 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-8 Sample Worksheet 8 – Public Fax box Worksheet 8 Public Fax Box You can route incoming faxes to a particular extension, called the Public Fax Box. This extension is then con-nected to one or more fax machines. Use this wo...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 31 S ECTION 9 W ORKSHEET 9: S UBSCRIBER L IST Subscribers can be enrolled on the system by range or individually. Thereare advantages and disadvantages to each method. Before you fill in, read Ways to Enroll Subscribers below to d...

2 - 32 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-9 Sample Worksheet 9 – Subscriber List Worksheet 9 Subscriber List Page 1 of 1 To add subscribers by range, list the range of Extension IDs (for example, 210-320). To add subscribers one-by-one, make copies of this workshe...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 33 S ECTION 10 W ORKSHEET 10: G UESTS Some subscribers may wish to provide more personal call handling forspecial clients, contacts, friends, or family. Rather than accessing thesystem as outside callers, these individuals can be ...

2 - 34 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-10 Sample Worksheet 10 – Guests Worksheet 10 Guests Page 1 of 1 Page 1 of 1 A subscriber may have one or more guests. Guests can leave and receive messages on the system, but only with their host subscriber. Guests are usu...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 35 S ECTION 11 W ORKSHEET 11: M ESSAGE G ROUPS The voice mail system lets you create message groups of subscribers tomake it easy to send the same message to several people at once. Whenyou send a message to a message group, it is...

2 - 36 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Spelled Names or Numbered Names Indicate whether the message groups on the system should begin withthree letters or three numbers. If message group names begin withnumbers, also indicate the System ID subscribers press before leav...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 37 Can others send a message to this group? Indicate whether the message group is open or private. If the group is open, all authorized subscribers can send messages to thegroup. If the group is private, only the group owner can s...

2 - 38 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-11 Sample Worksheet 11 – Message Groups Worksheet 11 Message Groups Page 3 of 9 If a subscriber wants to regularly send messages to a group of other subscribers or guests, create a message group. Subscribers can also creat...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 39 S ECTION 12 W ORKSHEET 12: S PECIAL S UBSCRIBER S ETTINGS It is easy to customize features for individual subscribers with specialneeds. The System Manager can change the values on a subscriberPersonal Directory page to configu...

2 - 40 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Call Transfer Transfer calls to subscriber? Indicate if call transfer should be turned on (Y/N). When call transfer isturned on for a subscriber, the voice mail system transfers incoming callsto the subscriber extension. The subsc...

2 - 44 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Message Notification and Delivery When a subscriber or guest has messages pending, the voice mail systemcan light a message waiting lamp or a special display or set a distinctivedial tone on the subscriber extension to notify the ...

2 - 46 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-12 Sample Worksheet 12 – Special Subscriber Settings Worksheet 12 Special Subscriber Settings Page 1 of 3 Name Jonathan Winter Personal ID 92219 Extension # ID 221 Hold / Archive messages / days Access Codes PCL Call Trans...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 47 S ECTION 13 W ORKSHEET 13: P UBLIC I NTERVIEW B OX This is a special interview box. Messages in the Public Interview Box arepublic messages that are available to subscribers with public messageaccess. When no operator is on dut...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 49 Table 2-13 Sample Worksheet 13 – The Public Interview Box Worksheet 13 The Public Interview Box Page 1 of 3 The Public Interview Box is a special interview box owned by the system. When no operator is on duty, it can collect me...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 51 Table 2-14 Sample Worksheet 14 – Menus and Interviews Map Worksheet 14 Menus & Interviews Map Use this sheet to draw a map or diagram of any personnel directories, information menus, or special call routing you use in your ...

2 - 52 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Example A Directory of Departments FloppySoft Corporation is used as an example name for a softwarecompany that plays this opening greeting for callers: “Thank you for calling FloppySoft. For Technical Support, press 200. ForAccou...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 53 Table 2-15 Sample Worksheet 15 – Menus and Interviews Map Worksheet 15 Menus & Interviews List Page 1 of 4 List here the transaction boxes or interview boxes you need to complete the application features designed in the pre...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 55 The System ID 300 transaction box rings the company accountant. If theaccountant does not answer, the voice mail system takes a message.Refer to Figure 2-3 FloppySoft Accounting Transaction Box . System ID 400 is a transaction ...

2 - 58 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Figure 2-5 FloppySoft Sales Hunt Group Boxes "Thank you! I'll transfer you tothe next available salesrepresentative." 500 Sales Hunt Group Boxes Transfer none Go to 501 Greeting Action "Please hold while I try anothere...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 59 This cycle continues until the caller reaches a sales representative, or untilthe system has tried to reach every sales representative in the hunt group.At this point, the system transfers the caller to the operator. Refer to F...

2 - 60 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Call Transfer Transfer the calls reaching this box to an extension? Indicate if you want calls reaching this transaction box to be transferred toa telephone extension during Day Mode or Night Mode. Select Yes, and enter the extens...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 61 Wait for Ringback The voice mail system puts the caller on hold and dials theextension. After the extension rings the number of specified times,the voice mail system releases the call to the NEC telephonesystem. If the extensio...

2 - 64 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-16 Sample Worksheet 16 – Transaction Boxes Worksheet 16 Transaction Boxes Page 1 of 1 Transaction boxes are the building blocks of special applications. They can be used to provide audiotext, one-key menus, special message...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 65 S ECTION 17 W ORKSHEET 17: I NTERVIEW B OXES An interview box is a special transaction box that can ask up to 20questions and record the caller responses in a single message. Make a copy of this sheet for each interview box you...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 67 Table 2-17 Sample Worksheet 17 – Interview Boxes Worksheet 17 Interview Boxes Page 1 of 2 Interview boxes allow you to ask specific questions of callers. All the responses of a caller are joined together in a single message, th...

Job Specifications Manual 3 - 1 Fill in the Screens S ECTION 1 B EFORE Y OU F ILL I N THE S CREENS Now that you have filled in all of your worksheets, you can actually fill in thesystem screens with the configuration you have chosen. Before you begin tofill in screens, read through this section. Use...

3 - 2 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Now you can enter your answers to the questions on the worksheet. If you get interrupted as you configure the application, the system may signout and return to the Banner Screen. The system does this automatically toprotect the system...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 3 Phone#: 1. Move cursor to this field. 2. Enter the contact work telephone number, and press . Calls Answered 3. Total trunks / stations: Enter the number of trunks, and press , followed by the number of stations, and press for t...

3 - 4 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 5. All ports busy action Move cursor to this field, and enter one of the following: Access Numbers 6. Trunk Pilot #: Enter area code and telephone number outside callers use to reachthe voice mail system, and press . If the voice mail...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 5 NEC Telephone System Information The NEC Electra Elite is the only telephone system the EliteMail cardsupports. Figure 3-2 Easymade Switch Setup Screen Page 1 To reinitialize the switch parameters to the factory default settings...

3 - 6 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Keypad Map The keypad map used system-wide is displayed in the Keypad field onApplication Screen Page 6. This is a display-only field. If you want to setthe system for a keypad map other than the default, you must run a specialutility...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 7 All Ports 11. Opening Greeting Box ID Prompts were recorded for a default opening greeting, but you may recordthem again to personalize the voice mail system for your application. Thedefault opening greeting is recorded in the $...

3 - 8 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Interview the caller Enter $PM, and press . Callers are routed to the Public Interview Box. Hang Up Leave the field blank (no System ID). To delete an existing ID, position thecursor on the ID, press several times until the field is e...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 9 20. Set up System Operator System ID: 1. Select this field 2. Enter 0 and press . If your operator ID is different, enter it instead of 0. Day? 1. Move the cursor to this field. 2. Enter N, and press if an operator is not availa...

3 - 10 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited S ECTION 5 P ROGRAM W ORKSHEET 4: S YSTEM S CHEDULES If you are not viewing the Easymade Application Screen, press - , then press until you display Page 4. Refer to Figure 3-6 Easymade Application Screen Page 4 . Figure 3-6 Easymade ...

3 - 12 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited S ECTION 6 P ROGRAM W ORKSHEET 5: D EFAULT S UBSCRIBER S ETUP If you are not viewing the Easymade Application Screen, press - , then press until you display Page 5. The parameters on this screen are applied to new subscribers as they...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 13 You can also use a special pop-up window to add or remove accesscodes. Refer to Figure 3-8 Access Code Options Window . On the pop-up window, an active code has * in its checkbox. Figure 3-8 Access Code Options Window Add or re...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 15 Holding? 1. Set up call holding in the Holding? field, enter: You cannot use call holding with Release call transfer. 2. Press %# to close the expanded window. Message Notification Lamp # If you are using message waiting lamps,...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 17 5. Enter the number of times the voice mail system should ringthe extension before hanging up, and press . 6. Enter the time delay in minutes between tries, and press . 7. On the far right of the #1 Line, enter a code to select...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 19 S ECTION 8 P ROGRAM W ORKSHEET 7: D IRECTORY A SSISTANCE Use the information you gathered to set up automatic directory assistance. Automatic Directory Assistance To turn on automatic directory assistance requires no specialcon...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 21 Record greetings again for the Department, Sales, or TechnicalSupport Box: 1. Establish a local connection with the voice mail system. Fordetails, refer to Section 3 Program Worksheet 2: The Opening Greeting on page 3-6 . 2. Pr...

3 - 22 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited S ECTION 9 P ROGRAM W ORKSHEET 8: P UBLIC F AX B OX To set up the fax detect feature, refer to Figure 3-11 Public Fax Box to fill in the Public Fax Box fields. If you are not viewing this screen, press - . Press '" or until Page ...

3 - 26 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited S ECTION 10 P ROGRAM W ORKSHEET 9: S UBSCRIBER L IST Use to add new subscribers to the system on the Personal DirectoryScreen. Refer to Figure 3-12 Personal Directory Screen (Subscriber) . Figure 3-12 Personal Directory Screen (Subsc...

3 - 28 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 11. To continue adding the remaining Extension # IDs in the range,press ) . 12. To stop the process altogether, press / . Repeat these steps to add different ranges of Extension # IDs without conflicting IDs. 13. When the system fini...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 29 7. Continue adding the rest of the subscribers on your list byrepeating steps 3~6 for each one. 8. Press %# to return to the Personal Directory Page. For a subscriber that should not be listed in the automaticdirectory, add D t...

3 - 30 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 7. After you finish recording names, press again to disconnect locally. Don’t forget to disconnect. A port is tied up until the local connection isdisconnected. For details on making recordings, refer to the EliteMail VMS/EliteMail L...

3 - 32 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 7. Enter the number of times the voice mail system should ringthe extension before hanging up, and press . 8. Enter the time between tries, and press . 9. On the far right of the #1 Line, enter a code to select a deliverymethod, and ...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 33 1. Press - to view the Easymade Application Screen. Press '" or until you refer to Page 6. 2. Press & repeatedly until you highlight the ID for Num Groups field. 3. Enter the System ID, and press . Adding Message Groups...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 35 Directory Screen (Subscriber ) Figure 3-17 Personal Directory Screen (Subscriber) If you are not viewing the Personal Directory Screen, press - , and then press '" or (or use the Jump command) to display the correct subscri...

3 - 36 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Add or Remove an access code 1. Highlight the Access field. 2. Make sure your keyboard is in INSERT mode. 3. To add a code, enter any missing letters. 4. Move the cursor to any code you want to delete. To remove acode, press . 5. Pre...

3 - 38 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Screening? 1. To turn call screening on or off, move the cursor to this field. 2. To turn it on, enter Y, and press . You can use call screening only with Await Answer call transfer. 3. To turn call screening off, enter N, and press ...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 39 Figure 3-19 Personal Directory Page with Expanded Transfer Options Displayed After you open the Expanded Transfer Options window, it staysopen as you scroll through the Personal Directory. 3. Move cursor to Transfer Options fie...

3 - 40 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 2. Enter as many of these codes in the field as you need. Action 1. Move the cursor to the field underneath Action. 2. Enter the code that indicates how you want the voice mailsystem to handle the call after playing the subscriber pe...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 43 Message Notification If you are looking at the Expanded Transfer Options on the subscriberPersonal Directory page, press %# to close it. The system displays the Message Notification part of the screen. This is where you set upm...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 45 S ECTION 14 P ROGRAM W ORKSHEET 13: P UBLIC I NTERVIEW B OX Use this information on the Public Interview Box page. (Refer to Figure 3-20 Transaction Directory, Public Interview Box .) If not viewing the Transaction Directory, p...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 47 S ECTION 16 P ROGRAM W ORKSHEET 16: T RANSACTION B OXES For each copy you fill in, add a transaction box to the system at theTransaction Directory. (Refer to Figure 3-21 Sample Transaction Box .) Figure 3-21 Sample Transaction ...

3 - 48 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 6. Enter the last name of the subscriber who owns the box. Anyletter or word that you enter puts you into an alphabetical list ofsubscribers with the following confirmation prompts: Add transaction box for subscriber <NAME> (Pr...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 53 S ECTION 17 P ROGRAM W ORKSHEET 17: I NTERVIEW B OXES For each completed copy, add an interview box at the TransactionDirectory. Figure 3-22 Sample Interview Box If you are not viewing the Transaction Directory, press - . Add a...

Job Specifications Manual A - 1 Worksheets Worksheet 1 Site Information 1. Site name 2. Contact name Phone # Calls Answered 3. Total number of trunks Total number of stations Number of calls per day 4. Day calls to be answered (check one) All trunks (default) Some trunks No trunks (forwarded calls o...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 3 Worksheet 2 The Opening Greeting The opening greeting is recorded in a default transaction Box ($Greeting). You may select the default prompt or enter an announcement suitable for your application. Also identify what should happ...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 5 Worksheet 3 Operator Handling 20. When is an operator available to handle calls? Day Yes(default) No Night Yes No (default) Transferring Calls to the Operator What is the operator extension number on the telephone system?Day 0 (...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 7 Worksheet 5 Default Subscriber Settings Use this worksheet to specify settings that apply to most subscribers, including settings for Personal IDs, how calls are transferred, if message waiting lamps are used, and if the system ...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 9 Use this worksheet to specify several system-wide features that protect your system from unauthorized access and from certain system errors. Worksheet 6 System Security 53. How many times should a caller be allowed to misdial? 4...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 11 Worksheet 8 Public Fax Box You can route incoming faxes to a particular extension, known as the Public Fax Box. This extension is then connect-ed to one or more fax machines. Use this worksheet to specify how to set up the Publ...

EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 13 Worksheet 9 Subscriber List Page of If you are adding subscribers by range, list the range(s) of Extension IDs (for example, 210-320). If you are adding sub-scribers one-by-one, make as many copies of this worksheet as necessar...