Page 2 - EliteMail and Electra Elite are trademarks of NEC America, Inc.
Contents of this manual are subject to change without prior notice at the discretion ofNEC America, Inc. This document has been prepared for the use of employees andcustomers of NEC America, Inc. and may not be reproduced without prior writtenapproval of NEC America, Inc. EliteMail and Electra Elite...
Page 3 - Preface
S ECTION 1 G ENERAL I NFORMATION The EliteMail VMS/EliteMail Limited system is people oriented, and speedscommunication between people using the very latest technology. The EliteMail VMS/EliteMail Limited has a set of manuals that provide all theinformation necessary to install and support the syste...
Page 4 - Table of Contents; Job Specifications Manual; Chapter 1
Table of Contents Job Specifications Manual i Chapter 1 Job Specification Worksheets Section 1 General Information ................................................................................ 1-1 Section 2 What You Should Know about Your Site ................................................ 1-1 ...
Page 5 - Chapter 3
ii Table of Contents Issue 1 EliteMail VMS/EliteMail Limited Section 14 Worksheets 14 & 15: Menus and Interviews Map ............................... 2-50 Section 15 Worksheet 15: Menus and Interviews List........................................... 2-54 Section 16 Worksheet 16: Transaction Boxes ...
Page 6 - List of Figures
List of Figures Job Specifications Manual iii Figure 1-1 EliteMail Limited Banner Screen ................................................................................... 1-4 Figure 1-2 FMS( )-U10 ETU ....................................................................................................
Page 8 - List of Tables
List of Tables Job Specifications Manual v Table 2-1 Sample Worksheet 1 – Site Information ........................................................................ 2-4 Table 2-2 Sample Worksheet 2 – The Opening Greeting ............................................................. 2-8 Table 2-3 Samp...
Page 9 - Job Specification Worksheets; Which trunks does the voice mail system answer?
Job Specifications Manual 1 - 1 Job Specification Worksheets S ECTION 1 G ENERAL I NFORMATION You can set up the digital voice mail system for a particular application quicklyand easily. An application is the way you set up the voice mail system at a site to meetindividual needs. Every company has u...
Page 10 - Which calls should be transferred to an operator?; Does the organization use a fax machine?; ECTION
1 - 2 Job Specification Worksheets Issue 1 EliteMail VMS/EliteMail Limited Which calls should be transferred to an operator? What happens when a caller without a touchtone telephone wants to go tothe operator? Should the transfer be made automatically? What touchtoneshould callers press to get to th...
Page 11 - Appendix A; Figure 1-1 EliteMail Limited Banner
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 1 - 3 S ECTION 4 A BOUT T HIS M ANUAL The Quick Install method has two basic functions: Fill in the Worksheets The first half of this manual explains how to fill in each worksheet.After the worksheets are completed, you should have a ...
Page 14 - Fill in the Worksheets; Calls Answered; Total number of trunks/Total number of stations; All trunks
Job Specifications Manual 2 - 1 Fill in the Worksheets S ECTION 1 W ORKSHEET 1: S ITE I NFORMATION Use this worksheet to collect information about the NEC telephone systemthat may be helpful to a service technician in the future. Although providingthe information on Lines 1-6 has no effect on how th...
Page 15 - Action to Take for Overflow Calls; System Access Numbers; Trunk Pilot Number
2 - 2 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited No trunks An operator answers all incoming calls first, then may forward certaincalls to the voice mail system. In this configuration, the systemautomated attendant features are not used. 5. Action to Take for Overflow Calls Choose...
Page 16 - Station Pilot Number; master hunt group; Station Number for each voice mail system port; Telephone System Information; Keypad Map
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 3 Station Pilot Number Enter the extension or telephone number that subscribers use to dial thevoice mail system internally. This is also called the master hunt group number . Station Number for each voice mail system port Enter t...
Page 17 - Worksheet; Site Information
2 - 4 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-1 Sample Worksheet 1 – Site Information Worksheet 1 Site Information 1. Site name The Franklin Shipping Company 2. Contact name Jonathan Winter Telephone # 214-555-1000 Calls Answered 3. Total number of trunks 12 Total numb...
Page 18 - Greeting; Day Greeting / Night Greeting; If this transaction box uses one-key dialing, enter the System IDs.; Action After Greeting; Take a message
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 5 S ECTION 2 W ORKSHEET 2: T HE O PENING G REETING You should customize the opening greeting for your application. Ensurethat the quality of the recording is good. Keep background noise to aminimum, and don’t overwhelm callers wit...
Page 19 - “If you need further assistance, press the pound; If Take a Message is Used
2 - 6 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Transfer to operator Transfer the caller to the operator. Say Good-bye The system says “If you need further assistance, press the pound key now. Thank you and good-bye” and hangs up. Hang up The system hangs up, without saying good...
Page 20 - “If you need further assistance, press the
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 7 Action after message? Choose how the system handles callers after they record a message.The system cannot take another message. The possible choices are: • Transfer to operator Transfer the caller to the operator. • Say Good-bye...
Page 21 - The Opening Greeting; Call Transfer
2 - 8 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-2 Sample Worksheet 2 – The Opening Greeting Worksheet 2 The Opening Greeting The opening greeting is recorded in a default transaction box ($Greeting). You may select the default prompt or write an announcement suitable for...
Page 22 - When is an operator available to handle calls?; Transferring Calls to the Operator; What is the operator extension number?; Release
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 9 S ECTION 3 W ORKSHEET 3: O PERATOR H ANDLING When callers reach your organization during normal business hours, theymust have easy access to an operator. Callers need to know how andwhen they can be connected to an operator. 20....
Page 23 - rings; Operator Handling; Application Screen Page 3
2 - 10 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited If the extension is busy or does not answer within the specifiednumber of rings, the voice mail system plays the operator greetingand then takes an action (typically, goes to a special interview box).For details on this call trans...
Page 24 - not; the voice mail system operates in Night Mode.
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 11 S ECTION 4 W ORKSHEET 4: S YSTEM S CHEDULES Most organizations set regular working hours. You can set up the voicemail system to handle calls differently when your organization is open andclosed. The voice mail system uses a Da...
Page 25 - Automatically adjust system for Daylight Savings Time?
2 - 12 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited 32. Schedule #4 Schedule #4 is a special schedule that stays in either Day Mode or NightMode 24 hours a day, all days a year. The mode does not change unlessyou change it at the console. Use Schedule #4 to set a group of ports ort...
Page 26 - System Schedules; Application Screen Page 4
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 13 Table 2-4 Sample Worksheet 4 – System Schedules Worksheet 4 System Schedules Use this worksheet to define the system Day Mode operating schedule. This usually matches the company office hours. All other hours the system operate...
Page 27 - Personal ID and Access Codes; Personal ID for Subscribers
2 - 14 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited S ECTION 5 W ORKSHEET 5: D EFAULT S UBSCRIBER S ETTINGS This worksheet helps you plan the default settings for every newsubscriber. EliteMail makes adding subscribers with standard features quick and easy.Just fill in Application ...
Page 28 - Access Codes; except; Excludes subscriber from automatic directory.
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 15 Access Codes Set up the access codes for each subscriber. Access codes allow or denyparticular features, such as special delivery options, the enrollmentconversation, and if subscribers can send open group messages. Specifyany ...
Page 29 - “You have 3 new messages totaling 3
2 - 16 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited J Auto Live Monitor Sets enabled Live Monitoring to automatic mode. Upgrade option on EliteMail Limited. K Can Edit Hold The subscriber can change call holding by telephone. L Message Length The system announces how long new and o...
Page 30 - Transfer calls to subscribers?; every
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 17 Call Transfer Transfer calls to subscribers? Select Yes if you want the voice mail system to transfer calls tosubscribers. When call transfer is Yes, the voice mail system transferscallers to the actual subscriber extension. If...
Page 31 - Call transfer type; “Who may I say is calling?”
2 - 18 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Call transfer type Select the call transfer method to apply to the subscribers. The voice mailsystem can transfer a call to a subscriber in the following ways: Await Answer The voice mail system puts the caller on hold and dials t...
Page 32 - Message Notification; Activate message waiting lamps for new messages?; Message Delivery
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 19 Use call holding? This feature allows you to queue up several callers who are waitingfor a busy extension to become free. The voice mail systemperiodically tells callers their position in the queue, and allows themto hold, tran...
Page 33 - Should the system call the subscriber extension?
2 - 20 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Should the system call the subscriber extension? Check Yes if you want messages delivered to each subscriber worktelephone, as described above. If No, skip the rest of this worksheet. Wait ___ minutes after a new message arrives C...
Page 34 - Default Subscriber Settings; Personal ID & Access Codes; Application Screen Page 5
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 21 Table 2-5 Sample Worksheet 5 – Default Subscriber Settings Worksheet 5 Default Subscriber Settings Use this worksheet to specify settings that apply to most subscribers, including settings for Personal IDs, how calls are transf...
Page 35 - How many times should caller be allowed to misdial?
2 - 22 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited S ECTION 6 W ORKSHEET 6: S YSTEM S ECURITY The voice mail system offers system-wide features that protect the systemfrom unauthorized access and from certain system errors. Use Table 2-6 Sample Worksheet 6 – System Security to ide...
Page 36 - System Security
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 23 Most systems are set to send a voice message to everyone with publicmessage access (no P access code). A public message is a specialmessage available only to authorized subscribers. If you choose to senderror messages to subscr...
Page 37 - Automatic directory assistance; Sample Worksheet 11 – Message Groups; Directory Assistance
2 - 24 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited S ECTION 7 W ORKSHEET 7: D IRECTORY A SSISTANCE People who call your organization may not know the extension number ofthe person they are trying to reach. The caller must then speak to theoperator to find the extension or look up ...
Page 38 - System IDs for Directory Assistance
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 25 Using automatic directory assistance requires only that outside callershave letters on their keypad that match the system keypad map, and thatyou mention the System ID for directory assistance in the openinggreeting. Using nume...
Page 39 - Fax ID; Table 2-7 Sample Worksheet 7 – Directory Assistance
2 - 26 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited S ECTION 8 W ORKSHEET 8: P UBLIC F AX B OX The voice mail system can detect incoming faxes and route them to a faxmachine. This feature eliminates the need for a separate, dedicatedtelephone line for the fax machine. Each time the...
Page 40 - Voice Name; The Public Fax Box; Transfer calls to the Public Fax Box?
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 27 Voice Name Indicate whether you want to change the Public Fax Box recorded name, The Public Fax Box . If you decide to change the recording, enter the name you want to use. Transfer calls to the Public Fax Box? To use the fax d...
Page 42 - Announce Options
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 29 Announce Options Indicate if the system should send a public notice when it transfers a call tothe fax machine, and if it asks the person sending a manual fax to record amessage describing the fax and who it is for. Values incl...
Page 43 - Public Fax Box
2 - 30 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-8 Sample Worksheet 8 – Public Fax box Worksheet 8 Public Fax Box You can route incoming faxes to a particular extension, called the Public Fax Box. This extension is then con-nected to one or more fax machines. Use this wo...
Page 44 - Ways to Enroll Subscribers; Unlisted
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 31 S ECTION 9 W ORKSHEET 9: S UBSCRIBER L IST Subscribers can be enrolled on the system by range or individually. Thereare advantages and disadvantages to each method. Before you fill in, read Ways to Enroll Subscribers below to d...
Page 45 - Subscriber List
2 - 32 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-9 Sample Worksheet 9 – Subscriber List Worksheet 9 Subscriber List Page 1 of 1 To add subscribers by range, list the range of Extension IDs (for example, 210-320). To add subscribers one-by-one, make copies of this workshe...
Page 46 - Host Subscriber
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 33 S ECTION 10 W ORKSHEET 10: G UESTS Some subscribers may wish to provide more personal call handling forspecial clients, contacts, friends, or family. Rather than accessing thesystem as outside callers, these individuals can be ...
Page 47 - Guests
2 - 34 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-10 Sample Worksheet 10 – Guests Worksheet 10 Guests Page 1 of 1 Page 1 of 1 A subscriber may have one or more guests. Guests can leave and receive messages on the system, but only with their host subscriber. Guests are usu...
Page 48 - Considerations; When you add message groups to the system, consider the following:; Does the system keypad map have letters or numbers only?
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 35 S ECTION 11 W ORKSHEET 11: M ESSAGE G ROUPS The voice mail system lets you create message groups of subscribers tomake it easy to send the same message to several people at once. Whenyou send a message to a message group, it is...
Page 49 - Spelled Names or Numbered Names
2 - 36 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Spelled Names or Numbered Names Indicate whether the message groups on the system should begin withthree letters or three numbers. If message group names begin withnumbers, also indicate the System ID subscribers press before leav...
Page 50 - Can others send a message to this group?; Indicate whether the message group is open or private.; Group Members
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 37 Can others send a message to this group? Indicate whether the message group is open or private. If the group is open, all authorized subscribers can send messages to thegroup. If the group is private, only the group owner can s...
Page 51 - Message Groups
2 - 38 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-11 Sample Worksheet 11 – Message Groups Worksheet 11 Message Groups Page 3 of 9 If a subscriber wants to regularly send messages to a group of other subscribers or guests, create a message group. Subscribers can also creat...
Page 52 - Personal data
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 39 S ECTION 12 W ORKSHEET 12: S PECIAL S UBSCRIBER S ETTINGS It is easy to customize features for individual subscribers with specialneeds. The System Manager can change the values on a subscriberPersonal Directory page to configu...
Page 53 - Transfer calls to subscriber?; Await Answer
2 - 40 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Call Transfer Transfer calls to subscriber? Indicate if call transfer should be turned on (Y/N). When call transfer isturned on for a subscriber, the voice mail system transfers incoming callsto the subscriber extension. The subsc...
Page 57 - Message Notification and Delivery; each
2 - 44 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Message Notification and Delivery When a subscriber or guest has messages pending, the voice mail systemcan light a message waiting lamp or a special display or set a distinctivedial tone on the subscriber extension to notify the ...
Page 59 - Special Subscriber Settings; Personal Directory Screen
2 - 46 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-12 Sample Worksheet 12 – Special Subscriber Settings Worksheet 12 Special Subscriber Settings Page 1 of 3 Name Jonathan Winter Personal ID 92219 Extension # ID 221 Hold / Archive messages / days Access Codes PCL Call Trans...
Page 60 - Questions; “Thank you for your order.”; “Who is calling please?”
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 47 S ECTION 13 W ORKSHEET 13: P UBLIC I NTERVIEW B OX This is a special interview box. Messages in the Public Interview Box arepublic messages that are available to subscribers with public messageaccess. When no operator is on dut...
Page 62 - The Public Interview Box; Transaction Directory, Public Interview
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 49 Table 2-13 Sample Worksheet 13 – The Public Interview Box Worksheet 13 The Public Interview Box Page 1 of 3 The Public Interview Box is a special interview box owned by the system. When no operator is on duty, it can collect me...
Page 64 - Menus & Interviews Map
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 51 Table 2-14 Sample Worksheet 14 – Menus and Interviews Map Worksheet 14 Menus & Interviews Map Use this sheet to draw a map or diagram of any personnel directories, information menus, or special call routing you use in your ...
Page 65 - Example; Figure 2-1 FloppySoft Menus and
2 - 52 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Example A Directory of Departments FloppySoft Corporation is used as an example name for a softwarecompany that plays this opening greeting for callers: “Thank you for calling FloppySoft. For Technical Support, press 200. ForAccou...
Page 66 - Transaction Directory
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 53 Table 2-15 Sample Worksheet 15 – Menus and Interviews Map Worksheet 15 Menus & Interviews List Page 1 of 4 List here the transaction boxes or interview boxes you need to complete the application features designed in the pre...
Page 68 - Transfer
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 55 The System ID 300 transaction box rings the company accountant. If theaccountant does not answer, the voice mail system takes a message.Refer to Figure 2-3 FloppySoft Accounting Transaction Box . System ID 400 is a transaction ...
Page 71 - 00 Sales Hunt Group Boxes
2 - 58 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Figure 2-5 FloppySoft Sales Hunt Group Boxes "Thank you! I'll transfer you tothe next available salesrepresentative." 500 Sales Hunt Group Boxes Transfer none Go to 501 Greeting Action "Please hold while I try anothere...
Page 72 - System ID; Enter the transaction box System ID.; Name
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 59 This cycle continues until the caller reaches a sales representative, or untilthe system has tried to reach every sales representative in the hunt group.At this point, the system transfers the caller to the operator. Refer to F...
Page 73 - Transfer the calls reaching this box to an extension?
2 - 60 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Call Transfer Transfer the calls reaching this box to an extension? Indicate if you want calls reaching this transaction box to be transferred toa telephone extension during Day Mode or Night Mode. Select Yes, and enter the extens...
Page 74 - Transfer options; “Please press 1 to
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 61 Wait for Ringback The voice mail system puts the caller on hold and dials theextension. After the extension rings the number of specified times,the voice mail system releases the call to the NEC telephonesystem. If the extensio...
Page 77 - Transaction Boxes
2 - 64 Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited Table 2-16 Sample Worksheet 16 – Transaction Boxes Worksheet 16 Transaction Boxes Page 1 of 1 Transaction boxes are the building blocks of special applications. They can be used to provide audiotext, one-key menus, special message...
Page 78 - Box Name; Should outside callers mark messages urgent?; Select No to leave messages from outside callers unmarked.
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 65 S ECTION 17 W ORKSHEET 17: I NTERVIEW B OXES An interview box is a special transaction box that can ask up to 20questions and record the caller responses in a single message. Make a copy of this sheet for each interview box you...
Page 80 - Interview Boxes
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 2 - 67 Table 2-17 Sample Worksheet 17 – Interview Boxes Worksheet 17 Interview Boxes Page 1 of 2 Interview boxes allow you to ask specific questions of callers. All the responses of a caller are joined together in a single message, th...
Page 81 - Fill in the Screens; Use the Completed Worksheets; Press
Job Specifications Manual 3 - 1 Fill in the Screens S ECTION 1 B EFORE Y OU F ILL I N THE S CREENS Now that you have filled in all of your worksheets, you can actually fill in thesystem screens with the configuration you have chosen. Before you begin tofill in screens, read through this section. Use...
Page 82 - Figure 3-1 Easymade Application Screen Page 1
3 - 2 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Now you can enter your answers to the questions on the worksheet. If you get interrupted as you configure the application, the system may signout and return to the Banner Screen. The system does this automatically toprotect the system...
Page 83 - Worksheet Choice
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 3 Phone#: 1. Move cursor to this field. 2. Enter the contact work telephone number, and press . Calls Answered 3. Total trunks / stations: Enter the number of trunks, and press , followed by the number of stations, and press for t...
Page 84 - Access Numbers
3 - 4 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 5. All ports busy action Move cursor to this field, and enter one of the following: Access Numbers 6. Trunk Pilot #: Enter area code and telephone number outside callers use to reachthe voice mail system, and press . If the voice mail...
Page 85 - NEC Telephone System Information; Figure 3-2 Easymade Switch Setup Screen Page 1
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 5 NEC Telephone System Information The NEC Electra Elite is the only telephone system the EliteMail cardsupports. Figure 3-2 Easymade Switch Setup Screen Page 1 To reinitialize the switch parameters to the factory default settings...
Page 86 - Figure 3-3 Keypad Map; Figure 3-4 Easymade Application Screen Page 2
3 - 6 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Keypad Map The keypad map used system-wide is displayed in the Keypad field onApplication Screen Page 6. This is a display-only field. If you want to setthe system for a keypad map other than the default, you must run a specialutility...
Page 87 - All Ports; Opening Greeting Box ID; Establish a local connection:; Local Connect, and any message you hear playing stops.; Transfer Call to Operator
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 7 All Ports 11. Opening Greeting Box ID Prompts were recorded for a default opening greeting, but you may recordthem again to personalize the voice mail system for your application. Thedefault opening greeting is recorded in the $...
Page 88 - Application Screen; Easymade Application Screen Page 3; Figure 3-5 Easymade Application Screen Page 3
3 - 8 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Interview the caller Enter $PM, and press . Callers are routed to the Public Interview Box. Hang Up Leave the field blank (no System ID). To delete an existing ID, position thecursor on the ID, press several times until the field is e...
Page 89 - Set up System Operator
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 9 20. Set up System Operator System ID: 1. Select this field 2. Enter 0 and press . If your operator ID is different, enter it instead of 0. Day? 1. Move the cursor to this field. 2. Enter N, and press if an operator is not availa...
Page 90 - Figure 3-6 Easymade Application Screen Page 4
3 - 10 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited S ECTION 5 P ROGRAM W ORKSHEET 4: S YSTEM S CHEDULES If you are not viewing the Easymade Application Screen, press - , then press until you display Page 4. Refer to Figure 3-6 Easymade Application Screen Page 4 . Figure 3-6 Easymade ...
Page 92 - Figure 3-7 Easymade Application Screen Page 5
3 - 12 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited S ECTION 6 P ROGRAM W ORKSHEET 5: D EFAULT S UBSCRIBER S ETUP If you are not viewing the Easymade Application Screen, press - , then press until you display Page 5. The parameters on this screen are applied to new subscribers as they...
Page 93 - Figure 3-8 Access Code Options Window; Add or remove codes at the Access Code Options window:
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 13 You can also use a special pop-up window to add or remove accesscodes. Refer to Figure 3-8 Access Code Options Window . On the pop-up window, an active code has * in its checkbox. Figure 3-8 Access Code Options Window Add or re...
Page 95 - Program
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 15 Holding? 1. Set up call holding in the Holding? field, enter: You cannot use call holding with Release call transfer. 2. Press %# to close the expanded window. Message Notification Lamp # If you are using message waiting lamps,...
Page 97 - Figure 3-9 Easymade Application Screen Page 6
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 17 5. Enter the number of times the voice mail system should ringthe extension before hanging up, and press . 6. Enter the time delay in minutes between tries, and press . 7. On the far right of the #1 Line, enter a code to select...
Page 99 - Automatic Directory Assistance; Figure 3-10 Easymade Application Screen Page 6
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 19 S ECTION 8 P ROGRAM W ORKSHEET 7: D IRECTORY A SSISTANCE Use the information you gathered to set up automatic directory assistance. Automatic Directory Assistance To turn on automatic directory assistance requires no specialcon...
Page 101 - Section 3 Program Worksheet 2: The Opening
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 21 Record greetings again for the Department, Sales, or TechnicalSupport Box: 1. Establish a local connection with the voice mail system. Fordetails, refer to Section 3 Program Worksheet 2: The Opening Greeting on page 3-6 . 2. Pr...
Page 102 - Figure 3-11 Public Fax Box
3 - 22 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited S ECTION 9 P ROGRAM W ORKSHEET 8: P UBLIC F AX B OX To set up the fax detect feature, refer to Figure 3-11 Public Fax Box to fill in the Public Fax Box fields. If you are not viewing this screen, press - . Press '" or until Page ...
Page 106 - The Add Menu; Figure 3-13 Subscriber Added by Range
3 - 26 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited S ECTION 10 P ROGRAM W ORKSHEET 9: S UBSCRIBER L IST Use to add new subscribers to the system on the Personal DirectoryScreen. Refer to Figure 3-12 Personal Directory Screen (Subscriber) . Figure 3-12 Personal Directory Screen (Subsc...
Page 108 - Figure 3-13 Subscriber Added by Range; to display the Add Menu.
3 - 28 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 11. To continue adding the remaining Extension # IDs in the range,press ) . 12. To stop the process altogether, press / . Repeat these steps to add different ranges of Extension # IDs without conflicting IDs. 13. When the system fini...
Page 109 - Record Names
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 29 7. Continue adding the rest of the subscribers on your list byrepeating steps 3~6 for each one. 8. Press %# to return to the Personal Directory Page. For a subscriber that should not be listed in the automaticdirectory, add D t...
Page 110 - Add Guests
3 - 30 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 7. After you finish recording names, press again to disconnect locally. Don’t forget to disconnect. A port is tied up until the local connection isdisconnected. For details on making recordings, refer to the EliteMail VMS/EliteMail L...
Page 112 - Figure 3-15 Groups Screen; ID for Num Groups; 6 ID for Num Groups Field
3 - 32 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 7. Enter the number of times the voice mail system should ringthe extension before hanging up, and press . 8. Enter the time between tries, and press . 9. On the far right of the #1 Line, enter a code to select a deliverymethod, and ...
Page 113 - Adding Message Groups at the Console; Groups
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 33 1. Press - to view the Easymade Application Screen. Press '" or until you refer to Page 6. 2. Press & repeatedly until you highlight the ID for Num Groups field. 3. Enter the System ID, and press . Adding Message Groups...
Page 115 - Add or Remove Access Codes; Figure 3-18 Access Code Options
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 35 Directory Screen (Subscriber ) Figure 3-17 Personal Directory Screen (Subscriber) If you are not viewing the Personal Directory Screen, press - , and then press '" or (or use the Jump command) to display the correct subscri...
Page 116 - Figure 3-18 Access Code Options Window
3 - 36 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Add or Remove an access code 1. Highlight the Access field. 2. Make sure your keyboard is in INSERT mode. 3. To add a code, enter any missing letters. 4. Move the cursor to any code you want to delete. To remove acode, press . 5. Pre...
Page 118 - Expanded Transfer Options; Figure 3-19 Personal Directory Page with
3 - 38 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited Screening? 1. To turn call screening on or off, move the cursor to this field. 2. To turn it on, enter Y, and press . You can use call screening only with Await Answer call transfer. 3. To turn call screening off, enter N, and press ...
Page 119 - Displayed; Enter
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 39 Figure 3-19 Personal Directory Page with Expanded Transfer Options Displayed After you open the Expanded Transfer Options window, it staysopen as you scroll through the Personal Directory. 3. Move cursor to Transfer Options fie...
Page 120 - Action; Move the cursor to the field underneath
3 - 40 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 2. Enter as many of these codes in the field as you need. Action 1. Move the cursor to the field underneath Action. 2. Enter the code that indicates how you want the voice mailsystem to handle the call after playing the subscriber pe...
Page 123 - Section 2 Program Worksheet 1:; Message delivery telephone numbers
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 43 Message Notification If you are looking at the Expanded Transfer Options on the subscriberPersonal Directory page, press %# to close it. The system displays the Message Notification part of the screen. This is where you set upm...
Page 125 - Record Interview Box Questions; Section; Figure 3-20 Transaction Directory, Public Interview Box
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 45 S ECTION 14 P ROGRAM W ORKSHEET 13: P UBLIC I NTERVIEW B OX Use this information on the Public Interview Box page. (Refer to Figure 3-20 Transaction Directory, Public Interview Box .) If not viewing the Transaction Directory, p...
Page 127 - Figure 3-21 Sample Transaction Box; Add a Transaction Box
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 47 S ECTION 16 P ROGRAM W ORKSHEET 16: T RANSACTION B OXES For each copy you fill in, add a transaction box to the system at theTransaction Directory. (Refer to Figure 3-21 Sample Transaction Box .) Figure 3-21 Sample Transaction ...
Page 128 - Add transaction box for subscriber ; Section 3 Program Worksheet 2: The Opening Greeting
3 - 48 Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 6. Enter the last name of the subscriber who owns the box. Anyletter or word that you enter puts you into an alphabetical list ofsubscribers with the following confirmation prompts: Add transaction box for subscriber <NAME> (Pr...
Page 133 - Figure 3-22 Sample Interview Box; Add an Interview Box
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual 3 - 53 S ECTION 17 P ROGRAM W ORKSHEET 17: I NTERVIEW B OXES For each completed copy, add an interview box at the TransactionDirectory. Figure 3-22 Sample Interview Box If you are not viewing the Transaction Directory, press - . Add a...
Page 136 - Worksheets; Worksheet 1
Job Specifications Manual A - 1 Worksheets Worksheet 1 Site Information 1. Site name 2. Contact name Phone # Calls Answered 3. Total number of trunks Total number of stations Number of calls per day 4. Day calls to be answered (check one) All trunks (default) Some trunks No trunks (forwarded calls o...
Page 137 - Worksheet 2
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 3 Worksheet 2 The Opening Greeting The opening greeting is recorded in a default transaction Box ($Greeting). You may select the default prompt or enter an announcement suitable for your application. Also identify what should happ...
Page 138 - Worksheet 3; Worksheet 4
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 5 Worksheet 3 Operator Handling 20. When is an operator available to handle calls? Day Yes(default) No Night Yes No (default) Transferring Calls to the Operator What is the operator extension number on the telephone system?Day 0 (...
Page 139 - Worksheet 5
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 7 Worksheet 5 Default Subscriber Settings Use this worksheet to specify settings that apply to most subscribers, including settings for Personal IDs, how calls are transferred, if message waiting lamps are used, and if the system ...
Page 140 - Worksheet 6; Worksheet 7
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 9 Use this worksheet to specify several system-wide features that protect your system from unauthorized access and from certain system errors. Worksheet 6 System Security 53. How many times should a caller be allowed to misdial? 4...
Page 141 - Worksheet 8
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 11 Worksheet 8 Public Fax Box You can route incoming faxes to a particular extension, known as the Public Fax Box. This extension is then connect-ed to one or more fax machines. Use this worksheet to specify how to set up the Publ...
Page 142 - Worksheet 9
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual A - 13 Worksheet 9 Subscriber List Page of If you are adding subscribers by range, list the range(s) of Extension IDs (for example, 210-320). If you are adding sub-scribers one-by-one, make as many copies of this worksheet as necessar...