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Page 2 - MANUAL DE CONSULTA RÁPIDA

M Mitel (design) é uma marca registada da Mitel Networks Corporation. © 2008, Mitel Networks Corporation. Todos os outros produtos e serviços são marcas comerciais dos respectivos detentores. Todos os direitos reservados. MANUAL DE CONSULTA RÁPIDA Efectuar uma Chamada v Levante o auscultador ou q Pr...

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GENERAL NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either...

Page 9 - ABOUT YOUR PHONE

5312/5324 IP Phones User Guide - 1 - ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook di...

Page 12 - Ring/Message Indicators; Selecting Menu Options; To select menu items on the display:; Yes; Using Your IP Phone with Mitel Unified Communicator Express; Mitel Unified; Using Your IP Phone in Remote Mode; Multi-protocol Border Gateway Remote IP Phone Configuration; About Feature Access Codes

5312/5324 IP Phones User Guide - 4 - Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Men...

Page 13 - For Users on Resilient 3300 ICP Systems; speaker or handset is muted (that is, while the; Line Interface Module; Note; The 5312 IP Phone does not support the Line Interface Module.

5312/5324 IP Phones User Guide - 5 - For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. T...

Page 14 - TIPS FOR YOUR COMFORT AND SAFETY; Protect your hearing; To tilt your telephone for better viewing:

5312/5324 IP Phones User Guide - 6 - TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortab...

Page 15 - Ringer Control; To adjust the Ringer Volume while the set is ringing:; Handset Receiver Volume Control; To adjust the Display Contrast while your set is idle:

5312/5324 IP Phones User Guide - 7 - CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (MENU). 2. Press # or the No softkey until "Ringer Adjust?" appears...

Page 16 - Feature Keys; You can use; To display information about a key:; Press # or the No softkey until the desired feature appears.; Language Change; To change the display language:

5312/5324 IP Phones User Guide - 8 - Feature Keys You can use (MENU) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact you...

Page 17 - Press # or the No softkey until the desired language appears.

5312/5324 IP Phones User Guide - 9 - 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey.

Page 18 - MAKING AND ANSWERING CALLS; Make a Call; Warning for emergency number dialing:

5312/5324 IP Phones User Guide - 10 - MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number • Press a Speed Call key • Press (REDIAL). Answer a Call Do one of the follo...

Page 19 - Auto–Answer

5312/5324 IP Phones User Guide - 11 - To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. 3. The set indicates IP FAIL: ANALOG CALL 4. Dial your Local Emergency Number. To make an Emergency Call using t...

Page 20 - Phonebook; Lookup

5312/5324 IP Phones User Guide - 12 - To answer a call when you hear ringback: • Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To end a call, do one of the following: • On a 5324 IP Phone only, press the Hang up softkey. • Press (CANCEL). • Wait ...

Page 21 - Redial; To redial the last number that you manually dialed:; Redial – Saved Number; To save the last number that you manually dialed:; Speed Call Keys; To dial a stored Speed Call number:; To enter a new number, dial the number (press

5312/5324 IP Phones User Guide - 13 - Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial – Saved Number To save the last number that you manually dialed: • Lift the handset, and then dial the appropriate feature access code. To Redial...

Page 23 - Group Listen; Press the programmed; Hold; Press

5312/5324 IP Phones User Guide - 15 - To turn Mute on during Handsfree operation: • Press (MUTE).The Mute key light turns ON. To turn Mute off and return to conversation: • Press (MUTE).The Mute key light turns OFF. To disable Handsfree operation: • Lift the handset. To return to Handsfree operation...

Page 24 - To retrieve a call from Hold:; Press the flashing line key.; Mute; To turn Mute on during a call:; Transfer; To Transfer an active call:; To cancel the Transfer, press

5312/5324 IP Phones User Guide - 16 - To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial the appropriate feature access code and the number of the station tha...

Page 25 - To transfer an active call during headset operation:; To complete the Transfer, press the Release feature key.; Conference; To leave a Conference:; Hang up or press; Conference Split; Dial the appropriate feature access code.; Split

5312/5324 IP Phones User Guide - 17 - To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Conference To form a Conference when a two–party call is already in place, or to add an...

Page 28 - To cancel Call Forward – Remote from the station that was forwarded:; Call Forward - End Chaining; To again allow calls to be forwarded by the destination number:; To force an incoming call to be forwarded:; Forward; Call Forward - Override; To override Call Forward and ring a station:; Dial appropriate feature access code.

5312/5324 IP Phones User Guide - 20 - To cancel Call Forward – Remote from the station that was forwarded: 1. Press (MENU). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press * or the Review softkey. 5. Press * or the Change softkey. 6. Pre...

Page 29 - Messaging - Advisory; Press # or the Next softkey until the desired message appears.; Messaging - Callback; To leave a Callback Message when you hear busy or ringback tone:

5312/5324 IP Phones User Guide - 21 - Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting"...

Page 30 - Messaging - Cancel Callback

5312/5324 IP Phones User Guide - 22 - 3. Press the Yes softkey, and do one or all of the following: • To display the time the message was sent, press the More softkey. • To display the number of the caller, press the More softkey twice. • To call the message sender, press the Call softkey. • To dele...

Page 31 - Messaging - Cancel All Callbacks; To cancel all Callbacks:

5312/5324 IP Phones User Guide - 23 - Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up.

Page 32 - USING OTHER FEATURES; Account Codes; To use Forced Account Codes:; To enter an Account Code during a call on a 5324 IP Phone:; For a verified account code, press the; For a non-verified account code, press the; Attendant Call Hold - Remote Retrieve; To retrieve a call placed on Hold by the attendant:

5312/5324 IP Phones User Guide - 24 - USING OTHER FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5312 IP Phone: 1. Press (TRANS/CONF). 2. Dial appropriate feature access code. 3. Dial t...

Page 35 - To turn Handsfree Answerback on:

5312/5324 IP Phones User Guide - 27 - Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Of...

Page 36 - Direct Paging - Handsfree Answerback Disabled; Direct Paging - Handsfree Answerback Enabled

5312/5324 IP Phones User Guide - 28 - To turn Handsfree Answerback off: • Press the flashing (MUTE) key once. The MUTE key light turns OFF. • To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page – Handsfree Answerback Disabled" elsewhere in this guide. Note : By def...

Page 37 - To end a Direct Page call, do one of the following:; Hang up the handset to end a handset call.; : When the Handsfree Direct Page call ends, the; key light returns to the; Direct Voice Call; To make a Direct Voice Call:

5312/5324 IP Phones User Guide - 29 - To answer Direct Page calls when Handsfree Answerback is disabled: Phone state before Page arrives: To answer the Direct Page (indicated by single burst of tone): Phone is idle and MUTE is OFF. 1. Check that MUTE is ON solid. 2. Lift the handset OR press MUTE ke...

Page 38 - Headset Operation

5312/5324 IP Phones User Guide - 30 - 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press (MENU). 2. Press the No softkey until "Time...

Page 40 - Group Paging / Meet Me Answer; To make a Group Page:; Phone Lock

5312/5324 IP Phones User Guide - 32 - Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Pag...

Page 43 - Hot Desking

5312/5324 IP Phones User Guide - 35 - • To stop and save a recording, press the Save softkey. Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing (TRANS/CONF) or a DSS key, may also save the recording...

Page 45 - Night Answer

5312/5324 IP Phones User Guide - 37 - To display the call history and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets (), the number of new missed calls is indicated with a *. 2. To browse through the list of missed calls, press * or...

Page 47 - Group Presence

5312/5324 IP Phones User Guide - 39 - Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. If you are in a Personal Ring group (see Ha...

Page 48 - Personal Ring Group Presenc; Handoff - Personal Ring Groups; To use Handoff to Push an in-progress call to the PRG:; To Pull an in-progress call from another member of the PRG:; Press the Handoff key.

5312/5324 IP Phones User Guide - 40 - To change the presence status of another Personal Ring Group member using a feature key: • Press the Personal Ring Group Presenc e feature key. The LED associated with the key is steady lit when the member is present and off when absent. Handoff - Personal Ring ...

Page 49 - SPEAKER; key; Using the 5310 Conference Unit with a Mouse; Turn the Conference Unit On and Off; Verify that the conference unit is connected to your phone.

5312/5324 IP Phones User Guide - 41 - USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the con...

Page 50 - Using the 5310 Conference Unit without a Mouse

5312/5324 IP Phones User Guide - 42 - Adjust the Conference Unit Volume • Press Volume Up or Volume Down key on the mouse. Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you mus...

Page 51 - Line Interface Module Mode; key has the Privacy option enabled and another; Answer a Call; Press the flashing

5312/5324 IP Phones User Guide - 43 - USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phon...

Page 52 - Answer a Waiting Call on the Line Interface Module Line; Hold a Call; End a Call; Failover Mode

5312/5324 IP Phones User Guide - 44 - Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a wait...

Page 53 - Emergency Calls; WARNING FOR EMERGENCY NUMBER DIALING; : Consult your local authorities for; Line; key. If Privacy Mode is enabled and the; key local; To make an Emergency Call using the Line Interface Module line:; Press the Line Interface Module key.

5312/5324 IP Phones User Guide - 45 - Answer a Call To answer a call using the Line Interface Module line during an IP connection failure: • Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered. Emergency Calls WARNING FOR EMERGENCY NUMBER DIALING : Consult your lo...

Page 54 - : Up to two 48-button PKMs can be attached for 96 additional keys.

5312/5324 IP Phones User Guide - 46 - USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to...