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Page 3 - Enterprise; Voice Mail Administrator Features

Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Enterprise ® Messaging and Basic Voice Mail Administrator Quick Reference Guide This guide provides information for frequently used voice mail administration features. For more information about t...

Page 4 - Administrator Account Voice Mail Flowchart

Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Administrator Account Voice Mail Flowchart ADMINISTRATOR MAILBOX MENU “Broadcast Message” “Mailbox Maintenance” Recording “Options” “Import Fax” System Prompt “Replacement” 1 2 3 4 6 During your m...

Page 7 - Notice

Notice This document is released by Mitel Networks Corporation as a guide for voice mail administrators. It provides information necessary to properly administer Enterprise ® Messaging and Basic Voice Mail. The contents of this document reflect current company standards and are subject to revision o...

Page 9 - Contents; Overview

Contents Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page v Contents Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administr...

Page 10 - Reference

Contents Page vi Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Reference 21 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator and...

Page 12 - Introduction; Administrator Types

OverviewIntroduction Page 2 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Introduction This Mitel 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide provides instructions to use your administrator mailbox to perform voice ma...

Page 13 - Additional References; Feature References; System Networks and Nodes; Multicultural English References

Overview Additional References Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 3 Additional References Refer to the following references for additional information. Feature References The administrator mailbox functions as both a standard ...

Page 15 - Voice Mail Administration

Voice Mail Administration Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5 Voice Mail Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

Page 16 - Voice Mail Systems

Voice Mail AdministrationIntroduction Page 6 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Introduction Voice mail is an integrated component of the Mitel ® 5000 phone system. This guide provides administrator feature instructions that are pr...

Page 17 - Administrator Features

Voice Mail Administration Administrator Features Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 7 Administrator Features The system administrator (the person who programmed your system) assigns voice mail administrator mailboxes. The admi...

Page 18 - Voice Mail and Message Notification/Retrieval Applications

Voice Mail AdministrationVoice Mail and Message Notification/Retrieval Applications Page 8 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Voice Mail and Message Notification/Retrieval Applications Two features combine to provide the voice mail...

Page 20 - Administrator Mailbox; Initializing the Administrator Mailbox; Accessing the Administrator Mailbox

Voice Mail AdministrationAdministrator Mailbox Page 10 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Administrator Mailbox A system administrator’s mailbox is defined in order to record custom Audiotex recordings for voice processor applicati...

Page 21 - Subscriber Account Maintenance; Making Feature Changes for Other Subscribers

Voice Mail Administration Subscriber Account Maintenance Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 11 Subscriber Account Maintenance You can perform mailbox maintenance for other system subscribers. For feature descriptions and instr...

Page 22 - Changing Subscriber Mailbox Passwords

Voice Mail AdministrationChanging Subscriber Mailbox Passwords Page 12 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Changing Subscriber Mailbox Passwords Passwords prevent unauthorized mailbox access. Subscribers create their own passwords w...

Page 23 - System Recordings; Recording a Broadcast Message; Recording a Group List Name

Voice Mail Administration System Recordings Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 13 System Recordings The following sections describe administrator recording options. Recording a Broadcast Message You can make a single recorded ...

Page 24 - Recording Custom System Voice Mail Prompts

Voice Mail AdministrationRecording Custom System Voice Mail Prompts Page 14 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Recording Custom System Voice Mail Prompts Voice mail prompts are prerecorded options and instructions. Prompts can be u...

Page 25 - Creating Audiotex Recordings; Audiotex Recording Tips

Voice Mail Administration Creating Audiotex Recordings Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 15 Creating Audiotex Recordings Audiotex is a feature that allows callers to select prerecorded menu options. You can create up to 500 c...

Page 26 - Creating Custom Audiotex Recordings

Voice Mail AdministrationCreating Custom Audiotex Recordings Page 16 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Creating Custom Audiotex Recordings See “Audiotex Recording Tips” on page 15 for tips when creating recordings. To create a cus...

Page 27 - Assigning Audiotex Recordings to System Extension Numbers

Voice Mail Administration Assigning Audiotex Recordings to System Extension Numbers Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 17 Assigning Audiotex Recordings to System Extension Numbers You can assign audiotex recordings to system e...

Page 28 - Fax Import Feature

Voice Mail AdministrationFax Import Feature Page 18 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Fax Import Feature If your voice mail system has fax enabled, you can use your voice mail administrator’s mailbox to import fax documents. Impor...

Page 29 - Alarms; Voice Processing Alarms; Responding to Alarms

Voice Mail Administration Alarms Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 19 Alarms Alarms are generated on endpoints as the result of continuous self-diagnostics run within the system and are a basic indicator that there is a probl...

Page 30 - Clearing Alarms

Voice Mail AdministrationClearing Alarms Page 20 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Clearing Alarms You can clear a network-wide alarm on the local node only or on every node in the network. To clear an alarm, you can use either th...

Page 32 - Troubleshooting Tips; System Administrator and Provider Information

ReferenceTroubleshooting Tips Page 22 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Troubleshooting Tips The following sections include information to help you troubleshoot problems: • “System Administrator and Provider Information” below • “...

Page 33 - Custom Audiotex Recordings Programming Planning Sheet

Reference Custom Audiotex Recordings Programming Planning Sheet Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 23 Custom Audiotex Recordings Programming Planning Sheet If you customize audiotex recordings, you can use Table 3 to record th...

Page 34 - Default ASR and Non-ASR Voice Prompts

ReferenceDefault ASR and Non-ASR Voice Prompts Page 24 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Default ASR and Non-ASR Voice Prompts Table 4 shows all of the U.S. English default system voice prompts for ASR- and non ASR- enabled system...

Page 67 - Index

Index Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 57 A Administrator endpoint troubleshooting 22mailbox password 10mailbox, initializing 10types 2voice mail 7 Alarms clearing 20descriptions 20minor 19network 19Receive Network Alarms fl...