Epson TM-T20- Manuals
Epson TM-T20– User Manual, Manual in PDF format online.
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User Manual Epson TM-T20
Summary
2 Cautions • No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. • The contents of this document are subje...
3 For Safety Key to Symbols The symbols in t h i s ma nu al are i de nti f i ed by t he i r level of i mpor t a n ce, as def in ed below. Read t he follow ing caref u lly before ha n dl ing t he prod u c t . WARNING You must follow warnings carefully to avoid serious bodily injury. CAUTION Provides ...
4 Warnings WARNING To avoid risk of electric shock, do not set up this product or handle cables during athunderstorm Never insert or disconnect the power plug with wet hands. Doing so may result in severe shock. Handle the power cable with care. Improper handling may lead to fire or electric s...
5 Cautions Restriction of Use Whe n t h i s prod u c t i s u sed for appl i ca ti o n s req ui r ing h ig h rel i ab i l it y/safe t y, s u ch as t ra n spor t a ti o n dev i ces rela t ed t o av i a ti o n , ra i l, mar in e, a ut omo ti ve, e t c.; d i sas t er preve nti o n dev i ces; var i o u s...
6 About this Manual Aim of the Manual Th i s ma nu al was crea t ed t o prov i de in forma ti o n o n developme nt , des ign , a n d in s t alla ti o n of POS sys t ems a n d developme nt a n d des ign of pr int er appl i ca ti o n s for developers. Manual Content The ma nu al i s made u p of t he f...
7 Contents ■ For Safety ............................................................................................................................... 3 Key to Symbols ......................................................................................................................................
Chapter 1 Product Overview 11 1 Product Overview Th i s chap t er descr i bes fea tu res a n d g e n eral spec i f i ca ti o n s of t he prod u c t . Features Printing • H ig h speed rece i p t pr inting i s poss i ble (200 mm/s max i m u m). • Sh i f ting from 80 mm w i d t h paper pr inting t o 58...
12 Product Configurations Interface • Ser i al + USB int erface model • E t her n e t + USB int erface model • E t her n e t int erface model Colors EDG (Epso n Dark Gray) Accessories Included • Roll paper (for opera ti o n check) • Power sw it ch cover • Power sw it ch wa t erproof cover • Wall ha ...
Chapter 1 Product Overview 13 1 Part Names and Functions Power Switch T u r n s t he pr int er o n or off. The marks o n t he sw it ch: ( : OFF/ : ON) Roll paper cover/Cover open lever • Use t he cover ope n lever a n d ope n t he roll paper cover t o in s t all or replace t he roll paper. • Do n o ...
14 Control Panel Power LED (green) L ig h t s whe n t he power s u pply i s o n . Error LED (orange) • L ig h t s af t er t he power i s tu r n ed o n or af t er a rese t (offl in e). A ut oma ti cally g oes o ut af t er a wh i le t o in d i ca t e t ha t t he pr int er i s ready. • L ig h t s whe n...
Chapter 1 Product Overview 15 1 Offline The pr int er a ut oma ti cally g oes offl in e un der t he follow ing co n d iti o n s: • D u r ing power o n unti l t he pr int er i s ready • D u r ing t he self- t es t • Wh i le roll paper i s fed u s ing t he Feed b utt o n • Whe n t he roll paper cover ...
16 Connectors All cables are co nn ec t ed t o t he co nn ec t or pa n el o n t he lower rear of t he pr int er. • DK (Drawer k i ck-o ut ) co nn ec t or: Co nn ec t s t he cash drawer or t he op ti o n al ex t er n al b u zzer. See "Co nn ec ting t he Cash Drawer" o n pa g e 58 , a n d "...
Chapter 1 Product Overview 17 1 Error Status Whe n a n error occ u rs, t he pr int er s t ops opera ting , g oes offl in e, a n d flashes t he Error LED. There are t hree poss i ble error t ypes: a ut oma ti cally recoverable errors, recoverable errors, a n d un recoverable errors. Automatically Rec...
18 Unrecoverable Errors If t he same error occ u rs a g a in eve n af t er tu r ning t he power back o n , co nt ac t yo u r dealer or a Epso n serv i ce ce nt er. CAUTION Turn off the power immediately when an unrecoverable error occurs. Error Error description Error LED flashing pattern Memory R/W...
Chapter 1 Product Overview 19 1 NV Memory (Non-Volatile Memory) The pr int er's NV memory s t ores da t a eve n af t er t he pr int er power i s tu r n ed off. NV memory co nt a in s t he follow ing memory areas for t he u ser: • NV g raph i cs memory • User NV memory • Memory sw it ches • R/E (Rece...
20 R/E (Receipt Enhancement) Graph i cs, s u ch as shop lo g os ca n be pr int ed o n t op or bo tt om of rece i p t s by se tting R/E (Rece i p t E n ha n ceme nt ). For in forma ti o n abo ut R/E, see "Se tting t he Memory Sw it ches/Rece i p t E n ha n ceme nt " o n pa g e 46 . User-defin...
Chapter 1 Product Overview 21 1 Product Specifications Printing method Thermal line printing Printing direction Unidirectional with friction feed Paper feed speed 200 mm/s {7.87"/s} (continuous paper feeding with the Feed button) Cutting method Partial cut (cutting with one point in left edge le...
22 Printing Specifications dp i : do t s per in ch *: whe n t he pr int er pr int s w it h t he s t a n dard pr int de n s it y level a t 25°C {77°F} a n d 24V. 80 mm width paper printing 58 mm width paper printing Printing method Thermal line printing Dot density 203 × 203 dpi Paper width Standard ...
24 Character size No t e: Space be t wee n charac t ers i s n o t in cl u ded. Charac t ers ca n be scaled u p t o 64 ti mes as lar g e as t he s t a n dard s i zes. Characters per line Standard/Double-height/Double-width/Double-width, double-height W × H 80 mm width paper printing 58 mm width paper...
Chapter 1 Product Overview 25 1 Paper Specifications 80 mm width paper printing 58 mm width paper printing Paper types Specified thermal paper Form Roll paper Size Roll paper diameter 83 mm {3.27 " } maximum Roll paper core Inside: 12 mm {0.47 " }, Outside: 18 mm {0.71 " } Roll width whe...
26 Printable Area 80 mm paper width printing The max i m u m pr int able area of paper w it h a w i d t h of 79.5 ± 0.5 mm i s 72.0 ± 0.2 mm (576 do t s) a n d t he approx i ma t e space i s 3.0 mm o n t he lef t s i de o n t he lef t s i de a n d 4.5 mm o n t he r ig h t s i de. 58 mm paper width p...
Chapter 1 Product Overview 27 1 Printing and Cutting Positions The values above may vary slightly as a result of paper slack or variations in the paper. Take this into account when setting the cutting position of the autocutter. Autocutter blade position Approx. 27.1 mm {1.07"} Approx. 10.5 mm {...
28 Electrical Characteristics Operating voltage DC 24V ± 7% Current consumption (24V, 25°C, standard print density) Standby Mean: Approximately 0.1 A Operating Mean: Approximately 1.8 A Note: When print ratio is approximately 18% Continuous printing for 50 lines (repeating 20H-7FH) Font A, 48 co...
Chapter 1 Product Overview 29 1 Environmental Conditions Temperature/ Humidity Operating 5 to 45°C {41 to 113°F}, 10 to 90% RH (See the operating temperature and humidity range below.) Storage -10 to 50°C {14 to 122°F}, 10 to 90% RH (except for paper) Acoustic noise (operating) Approximately 55 dB (...
30 External Dimensions and Mass • He ig h t : Approx i ma t ely 146 mm {5.75"} • W i d t h: Approx i ma t ely 140 mm {5.51"} • Dep t h: Approx i ma t ely 199 mm {7.83"} • Mass: Approx i ma t ely 1.7 k g {3.74 lb} (excep t for roll paper) 140 mm {5.51"} 146 mm {5.75"} 199 mm {7.83...
Chapter 2 Setup 31 2 Setup Th i s chap t er descr i bes se tu p a n d in s t alla ti o n of t he prod u c t a n d per i pherals. Flow of Setup Th i s chap t er co n s i s t s of t he follow ing sec ti o n s alo ng w it h t he se tu p flow of t he prod u c t a n d per i pherals. 2. Changing the Paper...
32 Installing the Printer Yo u ca n in s t all t he pr int er hor i zo nt ally o n a fla t s u rface (w it h t he paper ex it o n t op) or ver ti cally (w it h t he paper ex it a t t he fro nt ). Also, yo u ca n ha ng it o n a wall u s ing t he in cl u ded accessor i es. Take measures to prevent t...
Chapter 2 Setup 33 2 Installing the Printer Vertically Whe n in s t all ing t he pr int er ver ti cally, be s u re t o a tt ach t he in cl u ded co nt rol pa n el label for ver ti cal in s t alla ti o n o n t he roll paper cover, a n d a tt ach 4 r u bber fee t in t he rec t a ngu lar in de nt s in ...
34 Hanging the Printer on a Wall To ha ng t he pr int er o n t he wall, follow t he s t eps below. 1 Attach the included control panel label for vertical installation on the roll paper cover. 2 Install 2 screws (screw diameter: 4 mm, head diameter: 7 to 9 mm) in the wall at an interval of 80 mm. Mak...
Chapter 2 Setup 35 2 3 Remove the screws retaining the printer case, install the wall hanging bracket on the printer, and fix it using the screws. 4 Align the holes in the wall hanging bracket with the screws on the wall, and hook it securely. Screws Wall hanging bracket
36 Attaching Cover on the Power Switch I n s t all t he power sw it ch cover t ha t comes w it h t he TM-T20II o nt o t he pr int er t o preve nt in adver t e nt opera ti o n of t he power sw it ch a n d t o preve nt t amper ing . To rese t t he pr int er whe n t he power sw it ch cover i s in s t a...
Chapter 2 Setup 37 2 Changing the Paper Width Yo u ca n cha ng e t he paper w i d t h from 80 t o 58 mm by in s t all ing t he in cl u ded 58-mm w i d t h paper gui de pla t e. Follow t he s t eps below t o cha ng e t he paper w i d t h. 1 Open the roll paper cover. 2 Align 3 projections on the 58-m...
38 Connecting the Printer to the Host Computer For Serial Interface Serial interface connection diagram Whe n t h i s pr int er i s co nn ec t ed t o a hos t comp ut er by t he ser i al int erface, t here are t wo co nn ec ti o n me t hods; s t a n d alo n e co nn ec ti o n a n d pass- t hro ug h co...
Chapter 2 Setup 39 2 Pass-through connection Th i s pr int er i s co nn ec t ed t o t he hos t comp ut er t hro ug h t he ser i al int erface v i a t he c u s t omer d i splay (DM-D). Connecting the serial interface (RS-232) cable 1 Insert the serial cable connector firmly into the serial interface ...
Chapter 2 Setup 41 2 Connecting the USB interface cable 1 Insert the USB cable into the USB interface connector of the printer. 2 Put the USB cable through the locking wire saddle. 3 Connect the other end of the USB cable to the host computer. Putting the USB cable through the locking wire saddle, a...
42 For Ethernet Interface Co nn ec t t he pr int er t o a n e t work by a LAN cable v i a a h u b. Ethernet interface connection diagram 10/100BASE-T TM-T20II DK cable Cash drawer
Chapter 2 Setup 43 2 Connecting the LAN cable Co nn ec t t he LAN cable t o t he 10/100BASE-T LAN co nn ec t or by press ing f i rmly unti l t he co nn ec t or cl i cks int o place. CAUTION When LAN cables are installed outdoors, make sure devices without proper surgeprotection are cushioned by be...
44 Connecting to the Power Source Connecting the AC cable 1 Make sure the printer is turned off. 2 Connect the AC cable to the AC adapter. 3 Connect the DC cable of the AC adapter to the power supply connector. WARNING Never insert the AC cable plug into a socket that does not meet the rated volta...
Chapter 2 Setup 45 2 4 Insert the AC plug into a wall socket.
46 Setting the Memory Switches/Receipt Enhancement W it h t he memory sw it ch a n d R/E (rece i p t e n ha n ceme nt ) f un c ti o n , wh i ch are sof t ware se tting s for t h i s pr int er, yo u ca n se t t he var i o u s f un c ti o n s. For a n o ut l in e of t he f un c ti o n s, see t he foll...
Chapter 2 Setup 47 2 Functions Receive buffer capacity • 4KB ( initi al se tting ) • 45 by t es BUSY condition • Rece i ve b u ffer f u ll/Offl in e ( initi al se tting ) • Rece i ve b u ffer f u ll Processing when data receive error • Pr int s “?” ( initi al se tting ) • I gn ored USB power-saving ...
Chapter 2 Setup 49 2 Character code table default Selec t able from 43 pa g es in cl u d ing u ser def in ed pa g e I niti al se tting : Pa g e 0 (PC437: USA, S t a n dard E u rope) International character default Selec t able from 18 se t s I niti al se tting : USA Interface selection (only for ser...
50 Power supply unit capacity Selec t able from levels 1 t o 3 (Low H ig h) I niti al se tting : level 3 Number of columns • S t a n dard mode ( initi al se tting ) • 42 col u m n mode Autocutting after closing cover • C ut s ( initi al se tting ) • Does n o t c ut Paper reduction Extra upper spac...
Chapter 2 Setup 51 2 Barcode height reduction rate • No t red u ced ( initi al se tting ) • 25% • 50% • 75% Font A auto replacement • Does n o t replace ( initi al se tting ) • Fo nt B Font B auto replacement • Does n o t replace ( initi al se tting ) • Fo nt A Optional buzzer Enables/disables • D i...
52 Buzzer frequency (Autocut) • Does n o t so un d • So un ds 1 ti me ( initi al se tting ) Sound pattern (Pulse 1) Selec t able from Pa tt er n s A t o E I niti al se tting : Pa tt er n A Buzzer frequency (Pulse 1) • Does n o t so un d • So un ds 1 ti me ( initi al se tting ) Sound pattern (Pulse 2...
Chapter 2 Setup 53 2 Parity • No n e ( initi al se tting ) • Eve n • Odd Data bit • 7 b it s • 8 b it s ( initi al se tting ) Flow control • DTR/DSR ( initi al se tting ) • XON/XOFF Communication condition of USB interface • USB pr int er class ( initi al se tting ) • USB ve n dor-def in ed class Au...
54 Auto bottom logo Key-code Selec t able from key-codes of re gi s t ered lo g os Alignment • Lef t • Ce nt er • R ig h t Auto top/bottom logo extended functions Top logo print while paper feeding to the cutting position • D i sabled ( initi al se tting ) • E n abled Top logo print when printer is ...
Chapter 2 Setup 55 2 Connecting the Optional External Buzzer Whe n t he op ti o n al ex t er n al b u zzer (model: OT-BZ20) i s co nn ec t ed t o t he DK co nn ec t or of t he pr int er, yo u ca n se t t he pr int er so t ha t it beeps whe n yo u se n d comma n ds, whe n a n error occ u rs, whe n ex...
56 Connecting the Buzzer Unit The b u zzer unit i s recomme n ded t o be in s t alled in t he follow ing pos iti o n s. • Whe n u s ing t he pr int er hor i zo nt ally: e it her s i de • Whe n u s ing t he pr int er ver ti cally: s i de or t op • Whe n u s ing t he pr int er o n t he wall: s i de, t...
Chapter 2 Setup 57 2 4 Connect the cable of the buzzer unit to the DK connector on the printer. 5 Peel off the backing paper on the other side of the affixing tape, and attach the buzzer unit to the printer case. DK connector Printer case
58 Connecting the Cash Drawer Required specifications of cash drawers Spec i f i ca ti o n s of drawers d i ffer depe n d ing o n makers or models. Whe n yo u u se a drawer o t her t ha n spec i f i ed, make s u re it s spec i f i ca ti o n mee t s t he follow ing co n d iti o n s. O t herw i se, de...
Chapter 2 Setup 59 2 Drawer Connection Diagram Connecting the DK cable Co nn ec t t he DK cable t o t he DK co nn ec t or by press ing f i rmly unti l t he co nn ec t or cl i cks int o place. WARNING Use a shield cable for the DK cable. Do not insert a telephone line into the DK connector. Doing...
Chapter 3 Application Development Information 61 3 Application Development Information Th i s chap t er descr i bes how t o co nt rol t he pr int er a n d gi ves in forma ti o n u sef u l for pr int er appl i ca ti o n developme nt . How to Control the Printer Use a dr i ver or ESC/POS comma n ds t ...
62 ESC/POS Commands ESC/POS i s t he Epso n or igin al pr int er comma n d sys t em. W it h ESC/POS comma n ds, yo u ca n d i rec t ly co nt rol all t he TM pr int er f un c ti o n s, b ut de t a i led k n owled g e of pr int er spec i f i ca ti o n s or comb in a ti o n of comma n ds i s req ui red...
68 Software and Manuals The follow ing sof t ware a n d ma nu als are prov i ded for appl i ca ti o n developme nt . Printer Drivers Software Manual EPSON Advanced Printer Driver (APD): In addition to ordinary Windows driver functions, this driver has controls specific to POS, such as controls for p...
70 Utilities Software Manual TM-T20II Utility: Use for the following functions: Checking current settings Operation check Storing logos Coupon settings Paper reduction settings Automatic paper cut settings Printing control settings Font settings Optional buzzer settings Communica...
Chapter 3 Application Development Information 71 3 How to Get Drivers, Manuals, and the Utility Dr i vers, ma nu als, a n d t he TM-T20II U ti l it y ca n be in s t alled by t he TM-T20II in s t aller in t he in cl u ded TM-T20II Sof t ware & Doc u me nt s D i sc. • For c u s t omers in Nor t h ...
72 Setting/Checking Modes Bes i des t he ord in ary pr int mode, t he pr int er has t he follow ing modes t o se t or check se tting s of t he pr int er. • Self- t es t Mode • NV Graph i cs I n forma ti o n Pr int Mode ( pa g e 74 ) • Rece i p t E n ha n ceme nt I n forma ti o n Pr int Mode ( pa g e...
Chapter 3 Application Development Information 73 3 Starting the self-test mode Follow t he s t eps below t o r un t h i s mode. 1 Close the roll paper cover. 2 While pressing the Feed button, turn on the printer. (Keep pressing the Feed button until the printer starts printing.) The pr int er s t ar...
Chapter 3 Application Development Information 75 3 3 Press the Feed button for 1 second or more to enter the Mode Selection. The pr int er s t ar t s pr inting in s t r u c ti o n s. 4 Press the Feed button once, and then hold down the Feed button until the printer starts printing the NV graphics in...
Chapter 3 Application Development Information 77 3 3 Press the Feed button for 1 second or more to enter the Mode Selection. The pr int er s t ar t s pr inting in s t r u c ti o n s. 4 Press the Feed button twice, and then hold down the Feed button until the printer starts printing the R/E informati...
Chapter 3 Application Development Information 79 3 4 Press the Feed button three times, and then hold down the Feed button until the printer starts printing the setting instructions. 5 Select the setting item by pressing the Feed button (no longer than 1 second) for the number of times indicated on ...
Chapter 4 Handling 81 4 Handling Th i s chap t er descr i bes bas i c ha n dl ing of t he pr int er. Installing and Replacing Roll Paper 1 Open the roll paper cover by using the cover open lever. 2 Remove the used roll paper core, if it is installed. CAUTION Do not open the roll paper cover during...
Chapter 4 Handling 83 4 Removing Jammed Paper If a paper jam occ u rred, follow t he s t eps below t o recover. 1 Turn off the printer. 2 Open the roll paper cover by using the cover open lever. CAUTION Do not touch the thermal head . (See "Cleaning the Printer" on page 85 .) It can be very ...
Chapter 4 Handling 85 4 Cleaning the Printer Cleaning the Printer Case Be s u re t o tu r n off t he pr int er, a n d w i pe t he d i r t off t he pr int er case w it h a dry clo t h or a damp clo t h. Cleaning the Thermal Head/Platen Roller Epso n recomme n ds clea ning t he t hermal head per i od ...
86 Preparing for Transport Follow t he s t eps below t o t ra n spor t t he pr int er. 1 Turn off the printer. 2 Disconnect the AC cable from the socket. 3 Remove the roll paper. 4 Pack the printer upright.
Chapter 5 Replacement of the TM-T20 87 5 Replacement of the TM-T20 The TM-T20II i s des ign ed so t ha t it ca n smoo t hly replace t he TM-T20. Th i s chap t er descr i bes preca uti o n s for t he replaceme nt . Additional Functions and Functional Improvements Print Speed The TM-T20II has in creas...
Appendix 89 Appendix Specifications of Interface and Connector USB (Universal Serial Bus) Interface USB interface connector Has a USB u ps t ream por t co nn ec t or (USB t ype-B co nn ec t or) USB transmission specifications USB function USB descriptor Overall specifications According to USB 2.0 sp...
90 RS-232 Serial Interface Interface board specifications (RS-232-compliant) Item Specifications Data transfer method Serial Synchronization Asynchronous Handshake Select one of the following with the memory switch: DTR/DSR XON/XOFF Signal level MARK -3V to -15V logic “1 ” /OFF SPACE +3V to +15V...
Appendix 91 Functions of each connector pin Pin no. Signal name Signal direction Function 1 FG — Frame ground 2 TXD Output Transmission data 3 RXD Input Reception data 4 RTS Output Equivalent to DTR signal 6 DSR Input This signal indicates whether the host computer can receive data. SPACE indicates ...
Appendix 93 Setting Conditions for Software Setting Mode For in forma ti o n abo ut se tting t he Sof t ware Se tting Mode, see "Sof t ware Se tting Mode" o n pa g e 78 . Setting Items Selection of software settings The initial setting is underlined. 1st page 2nd page 3rd page 1: Print Cur...
96 Character Code Tables Common to All Pages Whe n I nt er n a ti o n al charac t er se t (See "I nt er n a ti o n al Charac t er Se t s" o n pa g e 140 .) i s USA: The character code tables show only character configurations. They do not show the actual print pattern. “SP” in the table ...
140 International Character Sets ASCII code (Hex) Country USA France Germany U.K. Denmark I Sweden Italy Spain I Japan Norway Denmark II Spain II Latin America Korea Slovenia/Croatia China Vietnum Arabia 23 24 25 2A 40 5B 5C 5D 5E 60 7B 7C 7D 7E # $ % * @ [ ] ^ ` { | } ~ # $ % * à ° ç § ^ ` é ù è ¨ ...
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