Epson TM-H5000II - Manuals

i Quick Reference This Quick Reference will direct you to key areas of this Operator’s Manual. For a complete listing of topics, see the Contents. Printer Parts and Labels inside front cover Ordering Paper and Ribbons page viii Where to order paper and ribbons. Setting Up the Printer page 1-1 How to...

ii All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assu...

iii FCC CLASS A FCC Compliance Statement For American Users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipmen...

iv Product Name: Printer Model Name: M128C This printer conforms to the following Directives and Norms: Directive 89/336/EEC EN 55022 (1987 and 1994 2nd/1995) Class B EN 50082-1 (1992) IEC 801-2 (1991) IEC 801-3 (1984) IEC 801-4 (1988) Directive 90/384/EEC EN45501: (1992) DECLARATION OF CONFORMITY H...

v EMI and Safety Standards Applied The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON PS-170 power supply) Europe: CE marking EN55022EN50082-1EN45501 Safety Standard: TÜV North America: EMI: FCC Class ASafety standards: UL 1950-2TH-D3 C-UL Ja...

vi About This Manual Setting Up and Using ❏ Chapter 1 contains information on unpacking the printer, setting it up, setting the DIP switches, and adjusting the paper near end sensor. ❏ Chapter 2 contains information on using the printer. ❏ Chapter 3 contains troubleshooting information. Reference ❏ ...

vii Introduction Introduction Features The TM-H5000II and TM-H5000IIP are high-quality POS printers that can print on slip and receipt paper (paper roll). The printers have the following features: Slip Section ❏ Wide slip paper capability (maximum characters per line: 88 with 7 × 9 font). ❏ Copy pri...

Introduction viii Options and Accessories ❏ Direct connection display modules, DM-D102-012 and DM-D203-012(Available only for the serial interface model) ❏ EPSON power supply unit, PS-170 ❏ EPSON ribbon cassette, ERC-31(P) / ERC-31(B) ❏ Front extension table, WT-5000 ❏ MICR feed roller cleaning shee...

ix Introduction Tel: (510) 782-0197Fax: (510) 782-7124 In Europe: Nakagawa Mfg (Europe) GmbH.Krützpoort 16, 47804Krefeld, Germany Tel: 02151-711051Fax: 02151-713293 In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD Lot 19-11, Bersatu Industrial Complexs,Jalan Satu, Kaw Per. Cheras Jaya,.Balakong Indu...

Introduction x Original paper: AF50KS-EJujo Thermal Oy (Finland)P.O. Box 92 FIN27501 Kauttua Finland Tel: 38-3932900Fax: 38-3932419 Original paper: P350(F380)Kanzaki Specialty Papers, Inc.1500 Main StreetSpring field, MA 01115 U.S.A. Tel: (413) 736-3216Fax: (413) 734-5101 Ordering Ribbon Cassettes T...

xi Contents Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 1 Setting Up the...

xii Chapter 4 Reference Information Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1Receipt ...

Setting Up the Printer 1-1 Chapter 1 Setting Up the Printer Unpacking Your printer box should include these items. If any items are damaged or missing, please contact your dealer for assistance. See the note on page 1-4 for information about the hexagonal lock screws. Note: When you lift the printer...

1-2 Setting Up the Printer Removing the protective material 1. Open the printer by pulling up on the tab on the front cover. 2. Remove the two dampers from the printer as shown below. 3. Store the dampers with the other packing materials and use them when transporting your printer. Tab H5po1r3.fm Pa...

Setting Up the Printer 1-3 Connecting the Cables and Grounding the Printer You can connect up to five cables to the printer. They all connect to the connector panel on the bottom of the printer, which is shown below: Note: There are caution labels beside the drawer kick-out connector and the display...

Setting Up the Printer 1-5 Connecting the Drawer WARNING: Use a drawer that matches the printer specification. Using an improper drawer may damage the drawer as well as the printer. CAUTION: Do not connect a telephone line to the drawer kick-out connector; otherwise the printer and the telephone lin...

1-6 Setting Up the Printer Anschließen der Lade WARNUNG: Eine für den Drucker geeignete Lade verwenden. Bei Verwendung einer falschen Lade kann diese oder der Drucker beschädigt werden. ACHTUNG: Kein Telefonkabel an die Schnappsteckerbuchse anschließen, da sonst der Drucker und die Telefonkabel besc...

Setting Up the Printer 1-7 Connecting the Display Module The display module connector of the printer can be used only for the serial interface. Plug the cable connector (provided with the direct connection display module) securely into the printer’s display module connector until it clicks. CAUTION:...

1-8 Setting Up the Printer 2. Connect the ground wire to the printer using the FG screw on the bottom of the printer, as shown. Connecting the Power Supply Use the optional EPSON PS-170 or equivalent power supply for your printer. WARNING: Make sure that you use the EPSON PS-170 power supply or equi...

1-10 Setting Up the Printer Installing or Replacing the Paper Roll Note: Be sure to use paper rolls that meet the specifications. Do not use paper rolls that have the paper glued to the core because the printer cannot detect the paper end correctly. 1. Make sure that the printer is not receiving dat...

Setting Up the Printer 1-13 Installing the Ribbon Cassette Use the EPSON ERC-31(P) ribbon cassette for your printer. Note the label inside this section that can assist you in replacing the ribbon. CAUTION: Never turn the ribbon knob in the opposite direction of the arrow marked on the cassette; othe...

Setting Up the Printer 1-15 Using the Power Switch Cover WARNING: If an accident occurs when the power switch cover is attached, unplug the power supply cord from the outlet immediately. Continued usage may lead to fire or shock. You can use the enclosed power switch cover to make sure that the powe...

1-16 Setting Up the Printer 2. While holding down the FEED button, turn on the printer using the switch on the front of the printer to begin the self test. The self test prints the printer settings and then prints the following, cuts the paper, and pauses. (The PAPER OUT light blinks.) Self test pri...

Setting Up the Printer 1-17 4. Remove the paper from the printer and feed another sheet of slip paper into the printer to print characters from the character table. Continue to feed slip paper into the printer until the self test prints the following: ***completed*** The printer is ready to receive ...

Using the Printer 2-1 Chapter 2 Using the Printer Operating the Control Panels You can control the basic paper feeding operations of the printer with the buttons on the control panels. The indicator lights help you monitor the printer’s status. Paper Roll Control Panel Button The button can be disab...

2-2 Using the Printer Buttons The printer and these buttons will not operate when the cover is open. Also these buttons can be disabled with the ESC c 5 command. FORWARD When the printer is in the slip mode (the SLIP light is on or blinking), press the FORWARD button once to advance slip paper one l...

Using the Printer 2-3 Slip panel lights POWER The POWER light is on when the printer is on. ERROR This indicates an error in the slip section of the printer. See Chapter 3 for information on what to do when this light comes on. RELEASE This light indicates that platen and paper feed roller are relea...

Using the Printer 2-5 Using the MICR Reader (Option) If your printer has the factory installed optional Magnetic Ink Character Recognition (MICR) reader that enables the printer to read and process MICR characters on personal checks, read this section. Reading MICR characters on personal checks To u...

Troubleshooting 3-1 Chapter 3 Troubleshooting Troubleshooting This chapter gives solutions to some printer problems you may have. General problems The lights on the control panel do not come on. Make sure that the power supply cables are correctly plugged into the printer, the power unit, and to the...

3-2 Troubleshooting If there is no paper jam and the printer has been printing for quite a while, the print head may be overheated. If the print head is overheated, the printer will resume printing when the head has cooled (usually within two or three minutes). If there is no paper jam and the print...

Troubleshooting 3-3 Paper roll printing is poor. Paper dust on the heating element of the thermal print head can lower the print quality. Try cleaning the print head as described below: Cleaning the paper roll print head CAUTIONS: After printing, the print head can be very hot. Be careful not to tou...

3-4 Troubleshooting A line of dots is missing in the printout. The print head may be damaged. Stop printing and contact your dealer or a qualified service person. Paper handling problems Paper is jammed inside the printer. CAUTIONS: Do not touch the print head because it can be very hot after printi...

3-6 Troubleshooting Auto cutter problems The auto cutter is jammed. If a foreign object such as a push pin or paper clip drops in the auto cutter and causes the auto cutter to lock up, the printer enters an error state and begins the recovery operation automatically. If the problem is not serious, t...

Troubleshooting 3-7 2. Following the instructions on the label, rotate the knob until the appears in the hole. 3. Close the cutter cover. Cleaning the Optional MICR Mechanism MICR cleaning (when the printer is used with a MICR reader) Use a moistened cleaning sheet for the MICR head. Use an adhesive...

3-8 Troubleshooting Moistened cleaning sheet Use the following or an equivalent commercially available cleaning sheet: PRESAT brand (KIC) "CHECK READER CLEANING CARD." Adhesive cleaning sheet A cleaning sheet is available from EPSON. Part name: Sheet-roller cleaning-APart number: 1038046 Cle...

Troubleshooting 3-9 Self mode 1. Load paper roll into the printer. 2. Turn off the power. 3. Open the front cover. 4. Turn the power back on while holding down the RELEASE button. 5. Press the RELEASE button four times. 6. Close the front cover. 7. The printer prints the following message on receipt...

3-10 Troubleshooting 9. Load the cleaning sheet like a standard check. If you are using the adhesive cleaning sheet, insert the printed (adhesive) side up. CAUTION: Be sure the printed (adhesive) side is up, and the sheet is inserted in the right direction. 10. When the sheet is ejected, press the R...

Reference Information 4-1 Chapter 4 Reference Information Printing Specifications Slip Paper Printing method: Serial impact dot matrix Head wire configuration: 9-pin vertical line, 0.353 mm (1/72-inch) wire pitch Head wire diameter: 0.29 mm (.01") Printing direction: Bidirectional, minimum dista...

4-2 Reference Information Receipt Paper Note: Printing speed may be slower, depending on the data transmission speed and the combination of control commands. Printing method: Thermal line printing Dot density: 180 dpi × 180 dpi [the number of dots per 25.4 mm (1”)] Printing direction: Unidirectional...

Reference Information 4-3 * CPL = Characters Per Line * Space between characters is not included * Characters can be scaled up to 64 times as large as the standard sizes. Paper feeding speed: Approximately 120 mm/second (approximately 4.72”/second) continuous feeding Line spacing (default): 4.23 mm ...

4-4 Reference Information Ribbon Specifications MICR Reader (Option) The MICR reader is a factory-installed option. Type: Exclusive cassette ribbon Ribbon cassette specifications: Part number: ERC-31 (P) Color: (P) Purple Ribbon life: (P) 7,000,000 characters (when 1 character=18 dots) Available fon...

Reference Information 4-5 Paper Specifications Paper roll (single-ply): Size: Width: 79.5 mm ± 0.5 mm (3.13” ± 0.02”) Maximum outside diameter: 83 mm (3.27”) Paper roll spool diameter: Inside: 12 mm (0.47”)Outside: 18 mm (0.71”) Paper must not be pasted to the paper roll spool. Take up paper roll wi...

Reference Information 4-7 Notes on slip paper ❏ The slip paper must be flat, without curls or wrinkles, especially at the top edges. Otherwise, the paper may rub against the ribbon and become dirty. ❏ There must be no glue on the bottom edge. Choose slip paper carefully since paper feeding and inser...

Reference Information 4-9 Electrical Characteristics Supply voltage: +24 VDC ± 10% (optional power supply: EPSON PS-170) Ripple voltage: 300mVpp or less (only when the printer is used with the MICR reader). Current consumption: (at 24V, except for drawer kick-out driving) ❏ Operating: Slip Mean: app...

4-10 Reference Information Reliability Slip: Life (when printing alphanumericcharacters): Mechanism: 12,000,000 lines Print head: 200 million characters (when printing with font B) MICR reader mechanism (only when the printer is used with the MICR reader):End of life is defined to have reached the e...

Reference Information 4-11 Environmental Conditions Receipt: Life: Mechanism: 15,000,000 lines Thermal head: 100 million pulses, 100 km Auto cutter: 1,500,000 cuts MTBF: 180,000 hours MCBF: 37,000,000 lines Temperature: Operating: 5° to 45°C (41° to 113°F) Storage: -10° to 50°C (14° to 122°F) (excep...

Dip Switch and Paper Near End Settings A-1 Appendix A Dip Switch and Paper Near End Settings Although the factory settings are best for almost all uses, if you have special requirements, you can change the DIP switch or paper near end settings. Setting the DIP Switches DIP switch functions Your prin...

A-2 Dip Switch and Paper Near End Settings Print Density and Low Power consumption mode selection (Only for Receit) Transmission Speed Transmission Speed (BPS)-bits per second 1-7 1-8 2400 ON ON 4800 OFF ON 9600 ON OFF 19200 OFF OFF Set 2 SW Function ON OFF 2-1 Handshaking (BUSY condition) Receive b...

Dip Switch and Paper Near End Settings A-3 Notes: • When pin 6 of the interface connector is used for the reset signal, the printer is reset at MARK on the RS-232 level. • When pin 25 of the interface connector is used for the reset signal, the printer is reset at SPACE on the RS-232 level or at HIG...

A-4 Dip Switch and Paper Near End Settings Parallel interface specification Set 1 Set 2 SW Function ON OFF 1-1 Auto line feed Always enabled Always disabled 1-2 Receive buffer capacity 45 bytes 4K bytes 1-3 ~1-8 Undefined — — SW Function ON OFF 2-1 Handshaking (BUSY condition) •Receive buffer full•R...

Dip Switch and Paper Near End Settings A-5 Print Density and Low power consumption mode selection (Only for Receipt) Notes: • When pin 6 of the interface connector is used for the reset signal, the printer is reset at MARK on the RS-232 level. • When pin 25 of the interface connector is used for the...

A-6 Dip Switch and Paper Near End Settings Changing the DIP switch settings If you need to change settings, follow the steps below to make your changes: CAUTION: Turn off the printer while removing the DIP switch cover to prevent an electric short, which can damage the printer. 1. Make sure the prin...

Dip Switch and Paper Near End Settings A-7 Adjusting the Paper Near End Sensor The paper near end sensor detects when paper is almost gone by measuring the diameter of the paper roll. The sensor has two settings. Because of variations in paper roll cores, it is not possible for the sensor to measure...

EPSON Sales Subsidiaries B-1 Appendix B EPSON Sales Subsidiaries EPSON AMERICA INC./OEM DIV. 20770 Madrona Ave. Torrance, CA 90559-2842 U.S.A.Tel : 1-310-787-6300Fax : 1-310-782-5350 EPSON EUROPE B.V. Prof. J.H. Bavincklaan 5 1183 AT Amstelveen The NetherlandsTel : 31-(0)20-5475-251Fax : 31-(0)20-64...

B-2 EPSON Sales Subsidiaries EPSON HONG KONG LIMITED 25/F., Harbor Centre, 25, Harbor Road,Wanchai, Hong KongTel : 852-2-585-4663Fax : 852-2-827-4346 EPSON TAIWAN TECHNOLOGY 10f, No. 287, Nanking E. Road, Sec. 3 & TRADING LTD. Taipei, Taiwan R.O.C.Tel : 886-(0)2-717-7360Fax : 886-(0)2-718-9366 S...