Page 2 - Paper Problems; Troubleshooting
2 Paper Problems Phenomenon Roll paper cannot be inserted into the paper feed slot The roll paper is warped. Straighten out curls and reload the roll. Cannot load sheets Press the Feeder Selection button to activate the Cut Sheet lamp . The paper source selection is incorrect. Paper is not cut strai...
Page 3 - Printing Does Not Start
3 Troubleshooting Printing Does Not Start Phenomenon The Data lamp on the Control Panel does not light up The printer does not respond even if print jobs are sent 1. 2. 1. 2. Ink Filling.. is displayed Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on th...
Page 4 - The printer stops during a print job
4 Troubleshooting The printer stops during a print job Phenomenon The printer ejects blank, unprinted paper This operation is normal. Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing. Use the correct imagePROGRAF printer driver for the printer a...
Page 5 - Problems with the Printing Quality
5 Troubleshooting Problems with the Printing Quality Phenomenon Printing is faint 3. 4. 1.2. You may be printing on the wrong side of the paper. During borderless printing, the ink was not dry enough before cutting. The Printhead nozzles are clogged. Because the printer was left without ink tanks in...
Page 13 - Cannot Print Over Network
13 Troubleshooting Cannot Print Over Network Phenomenon Cannot print over a TCP/IP network Make sure the printer's IP address is configured correctly. Make sure the printer's TCP/IP network settings are configured correctly. Make sure the computer's TCP/IP network settings are configured correctly. ...
Page 16 - Other Problems
16 Troubleshooting Other Problems Phenomenon You suddenly hear the tone for ink agitation • At regular intervals, to ensure optimal printing quality, the ink is agitated automatically, even if the printer is in Sleep mode. Ink agitation takes about a minute and a half.The ink is also agitated automa...
Page 18 - If Roll Paper Jams
18 If you cannot fi nd the scrap or paper jam, look for the paper in the lower part of the printer and inside the top cover. ( → "Troubleshooting When Paper Jams are not Found," User Manual) • 12 3 If roll paper jams, follow the steps below to remove jams. Turn the printer off. ( → "Turn...
Page 21 - If a Sheet Jams
21 If you cannot fi nd the scrap or paper jam, look for the paper in the lower part of the printer and inside the top cover. ( → "Troubleshooting When Paper Jams are not Found," User Manual) • 12 3 4 5 If a sheet jams, follow the steps below to remove it. Turn the printer off. ( → "Turni...
Page 23 - If Paper is Soiled
23 If the Platen inside the Top Cover becomes dirty, it may soil the underside of paper. We recommend cleaning the Platen after borderless printing or printing on small paper. • If the Ejection Guide is dirty, it may soil the edge of the paper when the paper is cut. We recommend cleaning the Ejectio...
Page 25 - If Printing is Faint; Clean the printhead
25 You can specify a number of pages in the printer's Noz. Check Freq. menu for automatic nozzle checking and cleaning every time you fi nish printing that quantity. ( → "Main Menu Settings," User Manual) • You can start Head Cleaning A by holding down the Information button for three second...
Page 26 - Paper to; If Vertical Lines are Warped or Colors
26 If advanced adjustment does not improve printing results, or if you are using special paper, try manual adjustment. • ( → "Manual Straightening of Lines and Colors (Manual Head Adj)," User Manual) Use Standard Adj. if you have switched to another type of paper or if you want the boundarie...
Page 28 - If Banding Occurs
28 When using highly transparent media not compatible with Auto Band Adj. , you must adjust the feed amount manually. ( → , If Line Length Does Not Match) • If additional fi ne-tuning is necessary after Auto Band Adj. , use Fine Band Adj. . ( → "Banding Adjustment During Printing (Fine Band Adj....
Page 30 - If Line Length Does Not Match
30 Use paper of the same type and size for adjustment as you will use for printing. • If you have selected Easy Settings on the printer, follow these steps to con fi rm the Print Quality setting. • Windows: Click View Settings on the Main tab to display the View Settings dialog box. • Mac OS X: Clic...
Page 32 - Error messages; Error Messages
32 Error messages Check the message and take the appropriate action. Before borderless printing, move the blue platen switch. • Blue platen switch is dirty. • Borderless printng not possible. • Borderless printng not possible. Paper stretched or shrank. • Cannot adjust band. • Cannot adjust printhea...
Page 50 - Index
50 a AppleTalk .................................................................... 14 b Banding ...................................................................... 28Bonjour ....................................................................... 14 c Carriage .......................................