Page 3 - Contents
H323 IP Telephone Installation Page 3 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Contents Contents IP Office H323 IP Phones 1. ..................................................................... 8 1.1 What is New ..................................................................... 10...
Page 5 - IP Office H323 IP Phones
H323 IP Telephone Installation Page 5 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones Chapter 1.
Page 7 - IP Office H323 IP Phones
H323 IP Telephone Installation Page 7 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: 1. IP Office H323 IP Phones This documentation provides notes for the installation of supported Avaya 1600, 4600 and 5600 IP phones onto IP Office phone systems. It should be used ...
Page 8 - IP Office Release 6
H323 IP Telephone Installation Page 8 15-601046 Issue 16a (15 March 2010) IP Office Release 6 1.1 What is New IP Office Release 6 The following changes specific to Avaya H323 IP phone support have been made as part of the IP Office 5.0 release. · Avaya IP Phone Licenses On IP500 and IP500 V2 systems...
Page 11 - Extension Capacity; Call Capacity
H323 IP Telephone Installation Page 11 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: Supported Phones 1.3 System Capacity System capacity can be separated into two aspects; the number of configurable phone extensions and the number ofsimultaneous IP phone calls. E...
Page 13 - Simple Installation
H323 IP Telephone Installation Page 13 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: Phone Firmware 1.5 Simple Installation The diagram below shows a simple installation scenario that can be supported by all IP Office systems running IP OfficeRelease 6. This type ...
Page 14 - Installation Requirements
H323 IP Telephone Installation Page 14 15-601046 Issue 16a (15 March 2010) IP Office Release 6 1.6 Installation Requirements To install an IP phone on IP Office, the following items are required: · o Extension Number and User Details A full listing of the planned extension number and user name detai...
Page 15 - Other IP Office Systems
H323 IP Telephone Installation Page 15 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: Installation Requirements 1.7 Licenses The following licensing rules apply to the support of Avaya H323 IP phones on IP Office Release 6 systems. IP500 and IP500 V2 IP Office Syst...
Page 16 - Network Assessment
H323 IP Telephone Installation Page 16 15-601046 Issue 16a (15 March 2010) IP Office Release 6 1.8 Network Assessment · WARNING: A Network Assessment is Mandatory When installing H323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment hasbeen performed. If a support i...
Page 17 - Voice Compression
H323 IP Telephone Installation Page 17 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: Network Assessment 1.9 Voice Compression Calls to and from IP devices can require conversion to the audio codec format being used by the IP device. For IP Officesystems this conve...
Page 18 - Measuring Channel Usage
H323 IP Telephone Installation Page 18 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Measuring Channel Usage The IP Office System Status Application can be used to display voice compression channel usage. Within the Resourcessection it displays the number of channel in use. It also display...
Page 19 - Potential VoIP Problems
H323 IP Telephone Installation Page 19 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: Voice Compression 1.10 QoS When transporting voice over low speed links it is possible for normal data packets (1500 byte packets) to prevent ordelay voice packets (typically 67 o...
Page 20 - User PC Connection
H323 IP Telephone Installation Page 20 15-601046 Issue 16a (15 March 2010) IP Office Release 6 1.12 User PC Connection To simplify the number of LAN connections from the user's desk, it is possible to route their PC Ethernet LAN cable viasome H323 IP phones. The LAN cable should be connected from th...
Page 21 - Power Supply Options; Spare Wire Power Options
H323 IP Telephone Installation Page 21 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: User PC Connection 1.13 Power Supply Options Each H323 IP phone requires a power supply. They do not draw power from the IP Office phone system. Listed below arethe power supply o...
Page 23 - File Server Options
H323 IP Telephone Installation Page 23 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: Power Supply Options 1.14 File Server Options During installation and maintenance, the phones download software and settings files. In order to do this a phone firstrequest files ...
Page 24 - File Auto Generation
H323 IP Telephone Installation Page 24 15-601046 Issue 16a (15 March 2010) IP Office Release 6 1.15 File Auto Generation For IP Office 5.0+, for systems configured to use the IP Office control unit's memory card as the file server source, the IPOffice is able to auto-generate the necessary file in r...
Page 25 - Control Unit Memory Card; Transferring Files Using IP Office Manager
H323 IP Telephone Installation Page 25 15-601046 Issue 16a (15 March 2010) IP Office Release 6 IP Office H323 IP Phones: File Auto Generation 1.16 Control Unit Memory Card The memory card used with IP406 V2, IP500 and IP500 V2 systems can be used to store files including those used byAvaya IP Phones...
Page 27 - Installation
H323 IP Telephone Installation Page 27 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Installation Chapter 2.
Page 31 - File Auto-Generation; Manually Editing the File; WML Web Server Setup
H323 IP Telephone Installation Page 31 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Installation: Adding Licenses 2.2 Creating/Editing the Settings File During installation, the H323 IP phones request software by downloading and following instructions within the 46xxupgrade.scr file. This...
Page 33 - Manually Creating Extensions
H323 IP Telephone Installation Page 33 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Installation: Creating/Editing the Settings File 2.3 Manually Creating Extensions If installing without auto-create extensions enabled, then VoIP extensions and associated users must first be created in IP...
Page 35 - Static Address Installation
H323 IP Telephone Installation Page 35 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Installation: Phone Connection 2.5 Static Address Installation Static addressing is only necessary when a DHCP server is unavailable or not desired. For ease of maintenance andinstallation, it is strongly ...
Page 36 - Phone Registration
H323 IP Telephone Installation Page 36 15-601046 Issue 16a (15 March 2010) IP Office Release 6 2.6 Phone Registration For new phones and phones that have been reset , the phone will request an extension number. If auto-create is enabled the extension number used, if free, will create new extension a...
Page 38 - Specifying the BRURI Value; HTTP Authentication
H323 IP Telephone Installation Page 38 15-601046 Issue 16a (15 March 2010) IP Office Release 6 2.9 Backup Restore 1600 Series H323 IP Telephones support using a HTTP server as the location to which they can backup and restore userspecific data. These options are used if the location of the HTTP serv...
Page 39 - 600 Series Phone Backup File
H323 IP Telephone Installation Page 39 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Installation: Backup Restore 1600 Series Phone Backup File The following is an example of a backup/restore file for a 1600 Series phone user. ABKNAME001=Extn201ABKNUMBER001=201ABKNAME002=Extn201adABKNUMBER...
Page 40 - HTTP Server Configuration for Backup/Restore; For IIS Web Servers; For Apache Web Servers
H323 IP Telephone Installation Page 40 15-601046 Issue 16a (15 March 2010) IP Office Release 6 HTTP Server Configuration for Backup/Restore For IIS Web Servers Create a backup folder under the root directory of your web server. All backup files will be stored in that directory. For example, if your ...
Page 41 - Listing Registered Phones
H323 IP Telephone Installation Page 41 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Installation: Backup Restore 2.10 Listing Registered Phones Using TFTP, a list can be obtained from the IP Office system of all the registered RAS users which includes H323 IPphones. For example: Extn2602,...
Page 43 - Other Installation Options
H323 IP Telephone Installation Page 43 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Other Installation Options Chapter 3.
Page 44 - Other Installation Options; VPN Remote Phones
H323 IP Telephone Installation Page 44 15-601046 Issue 16a (15 March 2010) IP Office Release 6 3. Other Installation Options 3.1 VPN Remote Phones Avaya IP Office VPNremote firmware can be used to connect IP phones at remote locations to the IP Office via IPSec VPNtunnels. IP Office 4.1 and higher s...
Page 45 - Installation Documentation; Supported VPNremote Phone Firmware
H323 IP Telephone Installation Page 45 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Other Installation Options: VPN Remote Phones Installation Documentation This document only covers notes and differences specific to installation of VPNremote phones with IP Office. Theinstallation and con...
Page 46 - Configuring the IP Phone for VPNremote
H323 IP Telephone Installation Page 46 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Configuring the IP Phone for VPNremote In addition, a VPN Phone Allowed checkbox option is present on the Extension | VoIP settings tab of IP extensions. Thischeckbox is used to indicate to the IP Office, ...
Page 47 - VLAN and IP Phones
H323 IP Telephone Installation Page 47 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Other Installation Options: VPN Remote Phones 3.2 VLAN and IP Phones This section describes the configuration of an VLAN networking infrastructure for use with Avaya IP Office and 4600 SeriesIP Phones. In ...
Page 48 - VLAN and DHCP
H323 IP Telephone Installation Page 48 15-601046 Issue 16a (15 March 2010) IP Office Release 6 VLAN and DHCP The use of VLAN has implications on DHCP if DHCP is being used for support of IP phones and or PC’s. The table belowdetails the available options when using a single port for PC and IP Phones...
Page 49 - Example setup - Overview
H323 IP Telephone Installation Page 49 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Other Installation Options: VLAN and IP Phones Example setup - Overview The network is devised to allow the user PC to connect to the switch port of the IP Phone. A single cable then connects PCand IP Phon...
Page 51 - Example System Overview
H323 IP Telephone Installation Page 51 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Other Installation Options: VLAN and IP Phones Example System Overview IP Office ConfigurationThe table below details the configuration for IP Office. Additionalconfiguration is not required by IP Office i...
Page 54 - Static Administration Options; Hold vs Mute
H323 IP Telephone Installation Page 54 15-601046 Issue 16a (15 March 2010) IP Office Release 6 4. Static Administration Options A number of settings can be altered through the phone after installation. · Values assigned through static administration override any set through the 46xxsettings.txt file...
Page 55 - QOS Option Settings
H323 IP Telephone Installation Page 55 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Static Administration Options: 4.1 QOS Option Settings Administering QoS options is not mandatory, but it is highly recommended. Use the following procedure to set Quality ofService (QoS) options. 1. While...
Page 58 - Resetting a Phone; Clearing a Phone
H323 IP Telephone Installation Page 58 15-601046 Issue 16a (15 March 2010) IP Office Release 6 4.5 Resetting a Phone Resetting a Phone Resetting a phone clears the phones user settings but retains system settings such as the DHCP and file server addresses. 1. While the phone is on-hook and idle, pre...
Page 59 - Site Specific Option Number
H323 IP Telephone Installation Page 59 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Static Administration Options: Resetting a Phone 4.6 Site Specific Option Number The Site Specific Option Number (SSON) is used by IP phones to request information from a DHCP server that isspecifically fo...
Page 60 - Automatic Gain Control
H323 IP Telephone Installation Page 60 15-601046 Issue 16a (15 March 2010) IP Office Release 6 4.7 Automatic Gain Control Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller isloud. AGC can be separately switched on or off for the ph...
Page 63 - Boot File Needs Upgrading; No Application File or Application File Needs Upgrading; Correct Boot File and Application File Already Loaded
H323 IP Telephone Installation Page 63 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Restart Scenarios: 5.1 Boot File Needs Upgrading Having processed the upgrade script file, the software determines that the name of the boot code file in the phone doesnot match that in the upgrade script....
Page 65 - Infrared Dialling
H323 IP Telephone Installation Page 65 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Infrared Dialling Chapter 6.
Page 67 - Enabling the IR Port; Palm Organizer
H323 IP Telephone Installation Page 67 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Infrared Dialling: 6.1 Enabling the IR Port By default, where fitted the IR port on H323 IP phones is enabled. If necessary, it can be disabled. 1. With the phone on-hook and idle, press MUTE 4 6 8 # (MUTE...
Page 68 - Beaming Files During a Call
H323 IP Telephone Installation Page 68 15-601046 Issue 16a (15 March 2010) IP Office Release 6 6.3 Beaming Files During a Call During a call between two IR enabled extensions on the same system, you can also beam files between IR devices at eachend. The types of file sendable and receivable will dep...
Page 69 - Alternate DHCP Server Setup
H323 IP Telephone Installation Page 69 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Alternate DHCP Server Setup Chapter 7.
Page 70 - Alternate DHCP Server Setup
H323 IP Telephone Installation Page 70 15-601046 Issue 16a (15 March 2010) IP Office Release 6 7. Alternate DHCP Server Setup The recommended installation method for H323 IP phones uses a DHCP server. When 5 or less H323 IP phones are beingsupported, the DHCP can be performed by the IP Office Unit i...
Page 71 - Using a Windows DHCP Server; Windows DHCP Setup for H323 IP Phones; a. Creating the Scope
H323 IP Telephone Installation Page 71 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Alternate DHCP Server Setup: 7.1 Using a Windows DHCP Server 1. Checking for DHCP 1. On the server, select Start | Program | Administrative Tools | Computer Management. 2. Under Services and Applications i...
Page 73 - d. Activate the Scope
H323 IP Telephone Installation Page 73 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Alternate DHCP Server Setup: Using a Windows DHCP Server 2c. Adding a 176 Option 4600 and 5600 Series H323 IP phones use option 176 rather than option 242 as above. The option 176 can be setup to use the s...
Page 74 - Alternate Options
H323 IP Telephone Installation Page 74 15-601046 Issue 16a (15 March 2010) IP Office Release 6 7.2 Alternate Options In this document, all IP phone information is issued through the Scope and the Option 176 settings. Depending on theDHCP server, other options may have to be used within the scope. · ...
Page 76 - What WML is Supported
H323 IP Telephone Installation Page 76 15-601046 Issue 16a (15 March 2010) IP Office Release 6 8. WML Server Setup The 4610SW, 4620, 4620SW, 5610SW, 5620 and 5620 phones can act as WAP (Wireless Access Protocol) browsers. Thisallows them to view WML (Wireless Markup Language) pages. WML is a page co...
Page 77 - Testing 4620 WML Browsing Using Xitami; Installing the Web Server
H323 IP Telephone Installation Page 77 15-601046 Issue 16a (15 March 2010) IP Office Release 6 WML Server Setup: 8.1 Testing 4620 WML Browsing Using Xitami 1. Introduction Xitami is a small and simple web server application. It is used here to configure one of our LAN PC's as a web server ableto pro...
Page 78 - Installing Sample WML Pages; a. Creating a Simple WML Page
H323 IP Telephone Installation Page 78 15-601046 Issue 16a (15 March 2010) IP Office Release 6 4. Installing Sample WML Pages Download the sample pages from Avaya (see the link above). 1. On the web server PC, open the folder c:\Xitami\webpages. For Apache and IIS use the appropriate root folder. 2....
Page 79 - Setting the Home Page
H323 IP Telephone Installation Page 79 15-601046 Issue 16a (15 March 2010) IP Office Release 6 WML Server Setup: Testing 4620 WML Browsing Using Xitami 8.2 Setting the Home Page WAP capable H323 IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if inany other m...
Page 80 - Apache Web Server WML Configuration
H323 IP Telephone Installation Page 80 15-601046 Issue 16a (15 March 2010) IP Office Release 6 8.3 Apache Web Server WML Configuration Apache is an open-source web server that is available on many platforms. Basic familiarity with Unix is necessary toconfigure it. The following is a step-by-step gui...
Page 81 - Case 1. Input Box Followed by an Anchor Tag
H323 IP Telephone Installation Page 81 15-601046 Issue 16a (15 March 2010) IP Office Release 6 WML Server Setup: Microsoft IIS Web Server WML Configuration 8.5 Open URL Entry This document provides sample WML code on how to develop WML pages implementing a text box-based go to a URLfunction. This co...
Page 83 - Index
H323 IP Telephone Installation Page 83 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Index Index 1 100Mbps Ethernet 5610Mbps 1410MBps Ethernet 561151C1 211151C1/1151C2 341151C2 211152A1 34150ms 161719,TFTPSRVR 71176 option 71192.168.202.x 47192.168.202.X VLANTEST 47192.168.42.200/4620/inde...
Page 87 - DiffServ 19
H323 IP Telephone Installation Page 87 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Index IIS Admin Service’ 80IKE Extended Authentication 44Immediate 33, 37, 71Important Note 66Inactive 71includes 13, 16, 28, 41, 47, 67, 77 4606 66Avaya 23H.323 IP 21PC 20WAN Ethernet 19 index.wml 79 back...
Page 89 - extension 63
H323 IP Telephone Installation Page 89 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Index Option Settings 55options exist 14OR 79Other H.323 IP 7Overlapping VLAN 47 P p>Hello world!</p 77Packet Loss 16page coding 76Pages 76, 77, 79, 80, 81pages implementing 81Palm 67, 68Palm Organiz...
Page 90 - Listing 41
H323 IP Telephone Installation Page 90 15-601046 Issue 16a (15 March 2010) IP Office Release 6 refer 7, 21, 44, 47, 66, 77 4600 Series IP Telephone LAN Administrator's Guide 76Microsoft 71 Registered 44, 71 Listing 41 registration 36, 63, 71relating 4620 79 Release 2.0 Administrator Guide 44Release ...
Page 92 - Configuring 44
H323 IP Telephone Installation Page 92 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Voicemail Server PC 19VoIP 7, 14, 16, 19, 33, 36, 37, 44VPN 44VPN Devices 44VPN Phone Allowed 44VPN Phone Allowed checkbox option 44VPN Phone Unlimited 44VPN phones 44VPN Remote Configuring 44 VPN Remote P...
Page 94 - protective rights of Avaya or others.
H323 IP Telephone Installation Page 94 15-601046 Issue 16a (15 March 2010) IP Office Release 6 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reser...