Canon BJC-55- Manuals

head and printer, and describes the proper procedures for printertransportation and storage. Also describes installation of the optionalColor Image Scanner Cartridge IS-12. Chapter 6 Troubleshooting Gives detailed instructions for solving common problems. If you haveany difficulties, refer to this s...

About the Setup Software & Reference Guide CD-ROM The Setup Software & Reference Guide CD-ROM provided with theprinter contains the following programs. Select the desired program onthe menu screen. Install Software Installs Software, such as the printer driver and scanner driver for theBJC-5...

About Reference Guide and Adobe Acrobat Reader To view the Reference Guide, Adobe Acrobat Reader 3.0 or later mustbe installed in your computer. When using Windows 98, Windows 95 or Windows 2000 If Acrobat Reader is installed, the Reference Guide starts upautomatically. If Acrobat Reader 3.0 or late...

Power outlet • To avoid personal injury from an electrical shock, never handle the power cord or plugwhen your hands are wet. • To avoid causing a fire or serious electrical shock, make sure that the power plug issecurely and completely inserted into thepower outlet. • To avoid causing a fire or ser...

Battery • Never heat the battery or incinerate it. Never use or store the battery near an openflame or other high heat source like a stove,space heater, etc. • To avoid short circuiting the battery, never touch the electrical contacts of the batterywith a tool or other metal object. Alwayskeep neckl...

• If liquid leaked from the battery comes into contact with your eye, wash it in coldrunning water and contact a physician formedical treatment immediately to preventinjury or impaired vision. • If the battery leaks, or emits smoke or noxious odorous, move it immediately to acooler location. • At an...

• Never carry the printer in a briefcase or handbag with loose, small metal objects(fasteners, jewellery, etc.). Loose objectscould enter the paper output slot anddamage the printer or cause a malfunction. • Use the printer in a clean location which is free of dust and smoke. Do not leave theprinter...

■ Important notes about USB connection Follow the simple guidelines below when you connect the printer to acomputer with the USB interface cable. The connector for the USBinterface cable is on the side of the printer shown below. Never disconnect the USB interface cable in the followingsituations: •...

■ Features and benefits This section summarises the features and benefits of the BJC-55 Series. Compact portable design The printer’s extremely compact design and light weight allow it to fiteasily into a briefcase. Despite its small size the printer has full colourprinting capability on plain paper...

■ Options and supplies Canon offers the following options and supplies. Whenever you needany of these replaceable items, contact a local Canon AuthorisedDealer or your Canon marketing representative. BJ Cartridges and ink cartridges Color BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo This cartridge ...

Print media To extend the capabilities of your printer, Canon offers several types ofspecial print media. Bubble Jet Paper LC-301 Specially designed for Canon Colour Bubble Jet printers, this paperproduces sharp and vivid colour output with a more natural appearance.This water-resistant plain paper ...

Glossy Photo Cards FM-101 Glossy Photo Cards FM-101 have detachable edges that you canremove after printing so that prints look like borderless photographs.This media is ideal for printing items such as invitation cards. Feedpaper using the optional Auto Sheet Feeder ASF-50. For detailedinstructions...

Available options The following options are available for use with this printer. For details,contact your local Canon Authorised Dealer or Canon marketingrepresentative. Canon Auto Sheet Feeder ASF-50 This optional sheet feeder can be easily and quickly installed on thefront of the printer and allow...

Chapter 2 Setting Up the Printer This chapter describes how to set up the BJC-55 Series. It offersguidelines on finding a suitable location for the printer, explains how tounpack the printer, and gives an overview of the printer’s components.Even if you have already set up the printer by following t...

Rear view Paper output slot Ejects paper after it is printed. Place the printer on a flat clean surfacewith enough space to support printed sheets as they are ejected. USB interface connector Provides connection point for connection of a USB interface cable fromthe computer. IrDA interface Provides ...

• Print head flushing. Press and hold down the RESUME button for over six seconds until the printer beeps three times then release tostart print head flushing. The POWER lamp flashes during print head flushing. ( ☞ 85) CHARGE/ERROR lamp When the printer is off and the AC adapter is connected to the ...

FOLLOW THESE GUIDELINES WHEN STORING AND HANDLING THE BATTERY PACK: • A battery pack is not charged when purchased. You must charge the battery pack for about 4 to 6 hours for it to reach full charge. • For best results, use the battery pack at room temperature. At low temperatures the capacity of t...

■ Connecting the printer and installing the printerdrivers The procedures for connecting the printer and computer and theinstallation of the printer driver are described in Getting Started. Theconnection procedures differ, depending on the type of computer thatyou want to use, so you must read Getti...

■ Switching the printer on and off 1. Before you switch the printer on, check the power lock switch on theright side of the printer. If the power lock switch is in the leftposition, slide it to the right. When the power lock switch is in the left position, it locks the power switch off so it cannot ...

What you need for infrared data transmission You can use the infrared interface with Windows 95, Windows 98, orWindows 2000. However, in order to use the infrared interface, yourcomputer should meet the following requirements. If you are using Windows 95, you need IrDA 1.0 with a maximum baud rate o...

3. From the Start menu, choose Find, then click on Files or Folders.This displays the Find All Files dialog box. 4. Enter the file name Infrared.txt in the Named box, and then click on the Find Now button. (Normally, these files exist under theWindows directory.) 5. The Infrared.txt file describes t...

■ Installing the BJ Cartridge This printer is shipped with a colour and black BJ Cartridge, one ofwhich must be installed before you can use the printer. Each BJCartridge contains removable ink cartridges and a print head unit whichreleases the ink. The Color BJ Cartridge BC-11e or BJ Cartridge BC-1...

Black BJ Cartridge BC-10 Use this cartridge for printing in black and white for draft output. Whenthe BC-10 is installed your output will print faster. The BC-10 is alsomore cost effective for monochrome printing because it can print morepages per cartridge than the BC-11e. BJ Cartridge guidelines C...

BJ Cartridge installation 1. Press the POWER button. When you switch the printer on, the printer beeps three times and the cartridge holder moves to the centre if a BJ Cartridge is not installed. 2. Open the top cover. • Never move the cartridge holder to the centre by pulling the film cable. Never ...

3. Remove the BJ Cartridge from its protective packaging. When you use the Color BJ Cartridge BC-11e or BJ Cartridge BC-12e Photo, make sure that two ink tanks, one BCI-11 Black and one BCI-11 Color (or one BCI-12 Photo Black and BCI-12 Photo Color), are installed in the BJ Cartridge. Printing is no...

6. Press down gently on the high side of the BJ Cartridge until it snapsin place. 7. Close the top cover. 8. Wait about three seconds and press the CARTRIDGE button once. After the BJ Cartridge is installed, the printer requires at least twoseconds to detect the presence of the BJ Cartridge then the...

Chapter 3 Printing This chapter describes how to load plain paper and special media in theprinter. To get the best performance from your printer, use the mediamost appropriate for the task and make sure that you follow theseinstructions to load it correctly. ■ Paper and other print media • Always ha...

■ Selecting paper types One of the most important things you can do to ensure the best possibleperformance from your printer is to select the correct print media. Yourprinter produces letter-quality print on most plain paper, includingcotton bond and photocopier paper, and does not require special i...

Special media Several special media have been designed for use with the BJC-55Series and other Canon Bubble Jet printers. When you handle specialmedia other than plain paper (e.g. Coated Paper), follow theseguidelines: • Store the media in its original package until you are ready to use it. Exposing...

The following envelopes cannot be used: • Envelopes with windows, holes, perforations, cutouts, and double flaps. • Envelopes made with special coated paper or deeply embossed paper. • Envelopes using peel-off sealing strips. • Envelopes in which letters have already been enclosed. • Warped envelope...

copier transparencies as they cannot absorb the ink. • If back-lighting is available for your presentation, you can use Back Print Film BF-102. This print medium is a mylar translucent sheet onwhich colours appear very vivid when shown with a back-lightingdevice. • You can also produce original desi...

3. Select one sheet of the media you want to load and hold the printside up at the edge of the feed slot. You must determine the correct print side of the sheet, based on the type of media you are using. Refer to the table below. Loading Table for Manual Feed *Media Type: This is the name of the Med...

4. Slide the paper guide ➊ to the mark for the size of the media you are loading. 5. Hold the sheet with the print side up and align the left edge of thesheet with the stopper ➋ on the left side of the front cover. 6. Insert the paper straight into the printer ➌ (about 5 cm) until it stops. Push the...

■ Changing the BJ Cartridges Follow the procedure below to change the BJ Cartridges. For example,before you print a long report full of black-and-white text, replace theColor BJ Cartridge BC-11e or BJ-Cartridge BC-12e Photo with a BlackBJ Cartridge BC-10. 1. Check the printer POWER lamp and make sur...

Chapter 4 Performing Test Prints In this chapter we will show you how to perform all the test prints withthe operation panel. These test prints can also be executed from theWindows printer driver. ■ Starting the test prints Follow this general procedure to perform any test print. To avoid fouling th...

Samples and descriptions of each test print are provided on thefollowing pages. In addition to starting the test prints, you can also use the POWER button to change the printer default settings. 1. Press the POWER button to switch the printer off. 2. Press and hold down the POWER button and count th...

■ Sample test prints Printer settings Lists the current settings for the printer. Status Information Sample Nozzle Check Pattern Prints a hatch pattern so you can check the performance of the printhead. If the print heads become clogged, the lines will appear broken ornot complete. Normally, print h...

Chapter 5 Daily Operation and PrinterMaintenance This chapter covers the care and maintenance of your Canon BJC-55Series printer including instructions for transporting, storing, andcleaning the printer, replacing BJ Cartridges, and cleaning the printhead. Your printer requires little maintenance bu...

62 Chapter 5 Daily Operation and Printer Maintenance Replacing the battery pack Follow this procedure to replace the battery pack. You can replace the battery pack at any time. You may want topurchase and carry extra battery packs for emergencies. However,please remember that new battery packs must ...

■ Setting the low-ink warning How to enable the low-ink warning This printer is provided with a low-ink warning. Before the printer is shipped, the low-ink warning is set to off. Fordetails about setting the low-ink warning with the printer driver, see the Windows Printer Driver Guide or Macintosh P...

4. Reset the operation count for the low-ink warning For every ink cartridge replaced, press and hold down the RESET button for the required number of beeps.• BCI-11 Black, BCI-10 Black or BCI-12 Photo Black replaced? 1beep • BCI-11 Color or BCI-12 Photo Color replaced? 2beeps • Both BCI-11 Black/BC...

■ Replacing ink cartridges In this section we show you how to handle and replace the inkcartridges. Handling ink cartridges BJ Cartridges and ink cartridges should be used within six months ofpurchase to ensure optimum printing. To avoid leaking or drying,follow these simple precautions: • Never att...

Examining the ink cartridges The Color BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo employsthe Ink Cartridge BCI-11 Color/BCI-12 Color and the Ink CartridgeBCI-11 Black/BCI-12 Black. The Black BJ Cartridge BC-10 employs only one ink cartridge. 67 Chapter 5 Daily Operation and Printer Maintenance 5 ...

Replacing an ink cartridge Replace an ink cartridge when it runs out of ink. The frequency ofchanging the ink cartridges will vary according to how the printer isused. If you frequently print images of heavy density, you will need tochange the ink cartridges more often. For details about cartridgeca...

When the top cover is open, never touch the orange film cable inside the printer. 4. Release the hook on the ink cartridge and raise it up as shown in theillustration below. Dispose of the ink cartridge immediately. You may want to place it in a plastic bag to keep from spilling any ink. Ink Cartrid...

Ink Cartridge BCI-10 Black DO NOT TOUCH THE INTERIOR OF THE CARTRIDGE HOLDER, THE BASE OF THE PRINT HEAD UNIT, THE PRINT HEAD, THE FILM CABLE, OR THE INK CARTRIDGE FILTERS WHEN CHANGING THE INK CARTRIDGE. When replacing an ink cartridge, remove only the empty ink cartridge and leave the print head u...

7. Press down gently on the high side of the ink cartridge until the inkcartridge clicks into the print head unit. 8. Close the top cover. 9. Press the CARTRIDGE button. The cartridge holder moves to the home position and the printer starts cleaning the print head. ■ Replacing BJ Cartridges Follow t...

4. Press the CARTRIDGE button. The cartridge holder moves to the home position and the printerstarts cleaning the print head. After print head cleaning iscompleted, the printer is ready for operation. ■ Installing the optional Color Image ScannerCartridge IS-12 The printer can be converted to a colo...

5. Make sure that Normal installation is selected and click the Nextbutton. Normal installation installs both IS Scan Plus and IS Scan. IS Scan Plus can be run as an independent program, but IS Scan can be used only with a Twain-compliant software application. Select Install TWAIN driver only when y...

• Copy Utility, another software application which can used with the Scanner Cartridge to copy originals, is provided in the Copy Utility folder on the Setup Software & Reference Guide CD-ROM. To install Copy Utility, open the Copy Utility folder then drag and drop the Copy Utility icon for your...

3. Open the top cover. When the top cover is open, never touch the orange film cable inside the printer. 4. With the tip of your finger, lift up the tab on the Scanner Cartridgethen raise it out of the cartridge holder. 5. Store the Scanner Cartridge in its protective case. 6. Remove the BJ Cartridg...

7. Insert the BJ Cartridge into the cartridge holder diagonally so thepoints of the small triangle marks align (yellow-yellow, black-black). 8. Press down gently on the BJ Cartridge until it clicks into place. 9. Close the top cover. 10. Press the CARTRIDGE button. ■ Cleaning the printer Before you ...

Cleaning inside and outside the printer 1. Open the top cover. When the top cover is open, never touch the orange film cable inside the printer. 2. Clean the platen. The platen, which holds the paper in position during ink transfer,may be soiled after a paper jam or other paper feed problems. Whenth...

3. Clean the underside of the top cover. Ink residues may collect in thisarea. Cleaning the print head You should start print head cleaning when your print quality is poor.There are two methods of print head cleaning: • Cleaning : Requires about 30 seconds and can improve print quality. • Flushing :...

■ Preparing the printer for travel or storage Follow the procedure below before you transport or store the printer. 1. Press the POWER button to switch off the power. This secures the cartridge holder in the home position. 2. On the right side of the printer, slide the power lock switch to theleft p...

Chapter 6 Troubleshooting ■ How to use this Section This troubleshooting section describes problems and solutions for manycommon problems you may experience. Work through this section asdescribed below. An error message is shown on the screen If there is an error message shown on the screen regardin...

■ Quick reference list of possible problems Problem See Page Printout is not clear or has white streaks 92 Strange characters printing 94 Cannot start the print job 96 USBPRNxx: write error appears on the screen 100 Cannot install the printer driver 102 Application Error or General Protection Fault ...

■ Error messages Here is a list of messages that may appear when an error occurs. Referto the appropriate section for a possible solution to the problem. Problem See Page Error writing to USBPRNxx: for Printer BJC-55 100 Service error xxx! Call for service! 137 This program has attempted and illegal...

■ Problems and Solutions Printout is not clear or has white streaks Low ink could cause faded characters and white lines to appear on theprintout. Try printing a nozzle check pattern Check the status of the BJ Cartridge by printing the nozzle checkpattern. ( ☞ 56) Look at the nozzle check pattern to...

If print quality is not restored after cleaning Perform print head deep cleaning to flush the nozzles. Print a nozzlecheck pattern to see if the printing quality has been restored. Repeatdeep cleaning if the problem still persists. ( ☞ 85) If print quality is not restored after deep cleaning The ink...

Strange characters printing The text or the image on the screen appears normal but the printer printsstrange unreadable characters. Normal Abnormal – Strange characters Check to see if BJC-55 Series printer is selected as defaultprinter Select Canon BJC-55 Series as default printer. Selecting the BJ...

Cannot start the print job The printer does not respond when the print job is executed from thecomputer. Check the printer status and its cable connections Make sure the printer is ready for printing and that the cable isconnected correctly. Check to see if Canon BJC-55 Series printer has beenselect...

Selecting USBPRNxx: as the printer port 1. Click Start, point to Settings, and click Printers. 2. Right-click Canon BJC-55 and then click Properties. 3. Click the Details tab. 4. Go to Print to the following port and then select USBPRNxx:(Printer Port). If the problem persists make sure the printer ...

Check to make sure that the printer has been selected withthe Chooser Make sure that BJC-55 Series is selected at the Chooser. Also makesure that the correct printer port is selected. Selecting the printer with the Chooser 1. From the Apple menu, select Chooser. 2. Click the BJC-55 icon. 3. Click th...

Cannot print via the infrared port If the print job does not start when using the infrared port, check thelocation of the printer in relation to the computer or PDA. Change thelocation of the printer so the infrared ports are facing on another at thecorrect distance and angle. The distance and the a...

USBPRNxx: write error appears on the screen If an error occurs when the print job is sent to USB port USBPRNxx:you will see a message like the one below. Check the interface cable connections Check the interface cable connections at both the computer and theprinter. ( ☞ 96) Check the printer spoolin...

Make sure the printer port (USBPRNxx) is operating properly Check the operation status of the printer port. ( ☞ 96) Check to see if the printer driver is installed properly It is possible that the printer driver may not be installed properly. Inthis situation, uninstall the printer driver and reinst...

Cannot install the printer driver If the printer driver installation was interrupted and could not continue,some possible causes and solutions are listed below. Make sure that you followed the installation procedurecorrectly Follow the instructions in Getting Started to install the printer driver.Ma...

USB driver installed correctly? Follow the procedures in Getting Started to install the printer driveragain. If re-installing the printer driver does not solve the problem, theUSB driver may not be installed correctly. First, check the status of theUSB driver. If the USB driver is not performing cor...

required to run the program. Add more memory (RAM) if required.Shut down all other software applications before you open the softwareapplication and try again. Cannot execute background printing due toinsufficient memory. Shut down all programs running in the background in order to free upmemory. Ca...

Check the printer and interface cable Check the printer status and the interface cable connections. ( ☞ 96) Check to see if paper or special print media that you areusing has been selected in the printer driver If you are printing on a paper size that has not been selected in theprinter driver or th...

Cannot feed manually If you cannot feed paper or other media with manual feed, check thepoints below. Press the RESUME button to resume printing after correcting the cause of the problem. Is the paper set correctly? If the top edge of the sheet is too small or if the sheet is not straight, the print...

Selecting Manual Feed 1. Click Start, point to Settings, and click Printers. 2. Right-click the Canon BJC-55 icon and select Properties. 3. Click the Main tab. 4. Click the Advanced button. 5. Click the Quality tab. 6. For the Paper Feed option, select Manual Feed. Selecting Manual Feed 1. From the ...

Printout rotated 90 degrees If the printout is rotated 90 degrees the Orientation setting is not correct.Here is how a printout appears with the image or text rotated 90degrees. Landscape Portrait Check to see if the correct Orientation has been selected Select portrait if the text is printed on lan...

Some software applications allow you to select the Orientation for the print job. If you select the Orientation with the software application, you must select the identical setting with the printer driver. If the software application does not allow selection of the Orientation, you must use the prin...

Vertical lines are broken Vertical lines in the printed document are broken or jagged. Make sure the BJ Cartridge is correctly installed Remove the BJ Cartridge and install it correctly. Make sure thetriangular marks on the BJ Cartridge and holder are aligned then pressdown gently on the raised, lef...

Check the Print Quality setting Use the Print Quality slide bar to select Fine. Selecting Fine for Print Quality 1. Click the Start button, point to Settings, and click Printers. 2. Right-click the Canon BJC-55 icon and select Properties. 3. Click the Main tab. 4. Click the Advanced button. 5. On th...

Selecting Fine for Print Quality 1. From the File menu, select Print. 2. Under Print Mode, click the (Manual) icon. 3. Click the Details button. 4. Click the Quality icon. 5. Drag the Print Quality slide bar completely to the right to selectFine. Macintosh 113 Chapter 6 Troubleshooting 6

BJ Cartridge does not return to the home positionafter installation After the BJ Cartridge is installed in the printer, the BJ Cartridgemounted in the holder does not return to the home position. After replacing the BJ Cartridge or an ink cartridge, the cartridge holderdoes not return to the home po...

Cannot print via wireless infra-red connections The print job does not execute when computer or the PDA is set up fora wireless infrared connection with the printer. Make sure the infrared driver is installed correctly The Microsoft Infrared Communication Driver must be installed toperform printing ...

5. Check the connection speed to see if it is checked off. The operation of some computers could be unstable if the connection speed is set for 4Mbps. Click the “Limit connection speed to” check box on, and then select 115.2kbps from the drop-down list box. Is the printer positioned at the correct d...

4. Click the down-arrow for “Print to the following port” and select“COM4: (Infrared Serial (COM)) Port”. Make sure the BJC-55 Series is connected properly with thecomputer via infrared port Confirming correct infrared connection 1. Click the Start button, point to Settings, and click Control Panel....

3. Make sure that BJC-55 is listed as the currently active infrareddevice. If you do not see “BJC-55” displayed, first check the area betweenthe computer and the printer and make sure that nothing is blockinginfra-red communication between computer and printer. If nothing isbetween the printer and c...

Make sure the paper is set in the Feed Slot correctly ( ☞ 107) Removing a paper jam 1. Gently pull the paper out of the printer with one hand while holdingthe printer in place with the other. You can pull the paper out fromthe front or the rear of the printer. 2. If the paper tears off inside the pr...

Is a foreign object blocking the feed slot? Check the feed slot. If something is blocking the feed slot, remove it. Are the printed sheets sticking to the surface below due tostatic cling? Static cling between the sheet and the surface of the desk or work tablecould stop feeding, causing the printer...

Document prints in only black and white A document that contains coloured text or images prints only in blackand white. Check to see if the Color BJ Cartridge is installed Press the CARTRIDGE button to move the cartridge holder to the centre and open the top cover to see if a Color BJ Cartridge is i...

Switching Greyscale Print off 1. From the File menu, select Print. 2. In the Print dialog box, click the Print Greyscale box off. Make sure the colour settings are correct in the softwareapplication Some application software may contain a dialog box with an option toselect black and white only. Chan...

Colours are broken or uneven Printed colours are faded, broken or uneven, compared to the colours onthe screen. Make sure the correct BJ Cartridge and Media Type areselected for the print job Check the printer driver settings and make sure that the correct BJCartridge and Media Type settings are sel...

Printing beyond edge of a page, or portions ofprinted page are missing The print start position is incorrect, causing the end of the page toextend onto the next sheet. If the print start position is incorrect, this cancause the print area to shift and appear out of position at the top,bottom, left, ...

If the print area shifts to top left or the bottom right ... Determine if you are printing on a paper size different thatthe paper size selected in the printer driver The print area will shift to the top left if you are printing on a paperlarger than what is selected in the printer driver, and will ...

Printer does not switch on The POWER lamp does not light when the POWER button is pressed. Check the printer and power cable Is the battery fully charged? When you are using the printer on battery power only, you cannotswitch the printer on if the battery is low. With the battery installed inthe pri...

Printer does not switch off The printer does not switch off, even after you press the POWER button. Is the power lock switch set in the lock position? If the power lock switch is set forward in the lock position, the printerwill not switch on even after you press the POWER button. Slide the power lo...

Printer seems to be working but nothing prints The printer is operating but only blank pages are ejected. Remove the BJ Cartridge and make sure that the orangeprotective tape was removed from the print head The ink will not flow with the orange protective tape attached. Makesure the orange tape is r...

Print job halts The print job halts before it has completed. Determine if the print job contains a large colour image High resolution pictures or images could cause the print job to pausetemporarily for a few seconds due to the time required to process thelarge amount data being sent. The print proc...

Printing blurred or smudged Determine if you are printing on plain paper with PrintQuality set for Fine Printing in the Fine mode could result in excess ink on the paper.Reduce the print quality to avoid blurring or smudging. For details,refer to the Windows Printer Driver Guide or Macintosh Printer...

Printout is excessively curled The printed sheet is excessively curled, wrinkled or warped. Determine if you are printing an image or picture that has adense colours Printing an image or picture with a dense colours requires a largeamount of ink and could curl or wrinkle the paper. For such print jo...

Lowering the Density setting 1. From the File menu, select Print. 2. In the Print dialog box, click the (Manual) icon then click the Details button. 3. In the Detailed Setting dialog box, click the Colour icon. 4. Drag the button on the Density slide bar to the left to reduce theamount of ink used i...

CHARGE/ERROR lamp lights or flashes orange The orange CHARGE/ERROR lamp lights or flashes, the printer beeps, and printer does not operate. The printer will beep when an error occurs and the orange CHARGE/ERROR lamp will light or flash to let you know when and what type of error has occurred. You ma...

*When the low-ink warnig is on. The following messages may also be displayed in the BJ StatusMonitor. In this case, refer to Service Error in the table above. Waste ink cartridge full! Call for service! Service error xxx! Call for service! 137 Chapter 6 Troubleshooting 6 1-79-12 An error occurredins...

“Error Number: *300” appears on the screen andprint job does not execute This is a Macintosh error message where the * is replaced with a letter. Make sure that the printer is switched on Make sure that the printer power lit green. When the printer power lightis flashing green, the printer is warmin...

Make sure that the printer driver has been installed correctly There may be a problem with the printer driver. Uninstall it and installthe printer driver again. The problem may exist within the printer driver. Uninstall the printerdriver and reinstall it. For details about uninstalling the printer d...

Cannot execute background printing Make sure that background printing has been switched on If you cannot execute background printing, this feature may have beenswitched off. Switching on background printing 1. Click the Start button, point to Settings, and click Printers. 2. Right-click the Canon BJ...

Cannot select the printer driver in the Chooser Check the following items if you cannot select the printer in theChooser. Make sure the printer is switched on Make sure the printer is switched on and the POWER lamp is green. If the green light is flashing, then printer is warming up. Wait fewmoments...

■ Before you call for service... The Contact List, a list of Canon Help Desks with telephone numbersand addresses worldwide, is provided with the printer. Before you callfor service, however, we recommend that you gather some informationthat will help Help Desk advisors find a solution for your prob...

2. Check the interface cable. Check the connection of the interface cable at the printer and at thecomputer. A loose interface cable can generate random errors anderror messages which could make identifying the cause of theproblem very difficult. Make sure that both connections are secure. • Print j...

The printer printed normally with another software application • The problem resides with the software application. Refer to the software application manual for details or call for service. • Sometimes the problem can be solved by updating the printer driver. Before you call for service to obtain in...

Describing your system Follow the simple procedures below to obtain the important informationabout your operating environment and printer driver that you will needbefore you call for service. Obtaining the OS version number and amount of memory If you are using Windows 1. Right-click the My Computer...

Determining the amount of free disk space available If you are using Windows 1. Double-click the My Computer icon. 2. Right-click the hard disk icon. 3. Select Properties. 4. Read and jot down the number for the amount of Free Space on thedisk. If you are using Macintosh 1. On the desktop, click the...

Obtaining the version number of the printer driver If you are using Windows 1. Click the Start button, point to Settings, and click Printers. 2. Right-click the Canon BJC-55 icon and select Properties. 3. Click the Main tab. 4. Click the About button. 5. Read and jot down the version number. If you ...

Appendix A Paper Specifications ■ Paper size Letter 8.5 x 11 in. Legal 8.5 x 14 in. A4 210 x 297 mm A5 148 x 210 mm B5 182 x 256 mm US Commercial 10 envelope 9.5 x 4.1 in. European DL size envelope 220 x 110 mm ■ Paper type Media Name Media Type * Plain paper Plain Paper Bubble Jet Paper LC-301 Plai...

■ Printing area Paper and special media The shaded portion in the following figure shows the recommendedprinting area for paper and special media. The printer’s mechanicalprinting area is inside the 3 mm top/bottom margins. However, werecommend setting the margins greater than 22 mm because the prin...

Appendix B Options and Supplies Whenever you need any of these replaceable items, contact a localCanon Authorised Dealer or your Canon representative. ■ Consumables Black BJ Cartridge BC-10 Contains both a print head unit and replaceable black ink cartridge. Ink Cartridge BCI-10 Black Used in the Bl...

Appendix C Universal AC Adapter AD-360U The AC adapter is intended for use with this printer only; never attemptto use the AC adapter with appliances or equipment as a power/voltageconverter in another country. The power supply cord provided withpurchase is for use in the country where you purchased...

• THE AC ADAPTER IS RATED FOR AC 100V~240V. IN LOCATIONS WHERE POWER SUPPLY IS AVAILABLE WITHIN THIS RANGE, AN INPUT-VOLTAGE CONVERTER, SWITCHING DEVICE, ETC. IS NOT REQUIRED. • WHEN THE PRINTER IS NOT IN USE, SWITCH IT OFF AND UNPLUG THE POWER CORD FROM THE POWER OUTLET. • NEVER ATTEMPT TO DISASSEM...

Appendix D Printer Specifications Printing method Serial Bubble Jet Resolution (max.) 720 x 360 dpi (horizontal x vertical) Paper Handling Manual Feed, Auto Feed (optional Auto Sheet FeederASF-50 installed) Print Speed Black BJ Cartridge BC-10: HS 5.5 ppm HQ 5.0 ppm Color BJ Cartridge BC-11e: HS 2 p...

Glossary A4 size paper A paper size: 210 mm x 297 mm. This printer accepts A4 paper. AC Alternating current. The type of electrical current available from a walloutlet. ASCII Acronym for American Standard Code for Information Interchange. Aset of definitions for the bit composition of characters and...

buffer A temporary storage area in computer or printer memory in which datafor input or output is stored until it can be processed. byte A unit of eight bits. A byte is approximately equivalent to a character. cartridge holder A unit that holds the BJ Cartridge and its ink cartridges. The cartridgeh...

font A complete set of characters of the same size and style; a particularimplementation of a typeface. For example, 12 point, Courier bold. font characteristics Font characteristics determine the appearance of a printed font. Thesecharacteristics include orientation, character height, style, stroke...

hue A colour in the colour spectrum. Examples are red, green, and violet. ink jet printer A non-impact printer that ejects ink onto paper to form characters. Thisprinter is a special type of ink jet printer called a Bubble Jet printer. input buffer An area of the printer’s memory containing the data...

point size Character height is defined in points; one point is 1/72 inch. Forinstance, this text is printed using a 10 point font. printer cable The cable used to connect your printer and a computer. printing area The area of a sheet of paper on which a printer can reproduce text orgraphics. The pri...

A AC adapter Universal AC Adapter AD-360, 158 application error, 104Auto Sheet Feeder ASF-50 described, 24, 25selecting, 107 B Back Print Film BF-102 correct print side, 49described, 21uses, 48 battery safety, 11see also “battery pack”, 28 battery pack described, 24, 25inserting, 29installing, 28not...

User's Manual User's Manual QA7-1240-V01 QA7-1240-V01 © CANON INC 2000 PRINTED IN JAPAN xxxxxxxx Series Series Bk C M Y CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON COMPUTER SYSTEMS, INC. 2995 Redhill Ave., Costa Mesa, CA 92626, U.S.A. CANON CANADA INC. 6390 Dixie Road,...