Avaya T3 (IP) Comfort - Manuals

11 Familiarize yourself with your telephone Basic rules of operation Basic rules of operation You can select and use most of the functions from the menu. To make operation easier, you can assign frequently used functions to the function keys. Some keys are already assigned functions when the phone i...

Basic rules of operation 12 Familiarize yourself with your telephone What is shown on the idle display? The idle display shows: • Your name and call number• Weekday, date and time• Assignment of display keys• The display key level• Status messages where applicable Status messages When required, your...

13 Familiarize yourself with your telephone Basic rules of operation Display keys in several levels The first level display keys can be allocated to partners, lines or any other functions as required. Normally, you will see the first level displayed. You can assign destinations to display keys in ot...

Basic rules of operation 14 Familiarize yourself with your telephone Entering text Your telephone has its own keypad with letter keys ( → p. 9) . The keys are arranged in a similar manner to a computer keyboard.The default layout corresponds to the letters printed in white on the keys. • For upper c...

15 Familiarize yourself with your telephone Putting the telephone into service (T3 IP only) Putting the telephone into service (T3 IP only) Please read and follow the following instructions regarding the commissioning of an IP telephone. Inhalt Contents Connecting the telephone and logging in (T3 IP...

Putting the telephone into service (T3 IP only) 16 Familiarize yourself with your telephone Connecting the telephone and logging in (T3 IP only) After connecting the unit to the LAN (Local Area Network) and to the power supply (only if the telephone is not powered via the LAN), the telephone softwar...

17 Familiarize yourself with your telephone Putting the telephone into service (T3 IP only) Logging off from telephone When you want to log off from the telephone again: Press the "Menu" function key. Scroll to the Log off menu item. Confirm your selection. You are now logged off from this t...

19 Making calls as usual Answering calls If you receive a call Your telephone rings. The call is shown in the display. Lift the handset. i Notes • Telephoning without the receiver: Press the "Handsfree/Monitoring" function key.• You will be shown the number or name the caller dialled, e.g. w...

Answering calls 20 Making calls as usual Call during a programming procedure You receive a call but want to finish what you are doing on your telephone first. You are programming your phone. A call arrives. Scroll to the Place call on hold menu item. Confirm your selection. You can continue with you...

Calling someone 22 Making calls as usual Making calls within your telephone system ... Enter the call number. Lift the handset. i Notes • You can, of course, lift the receiver first and then dial the number. However, in this case you will not be able to correct an input error. • If you have switched...

23 Making calls as usual Calling someone Presenting yourself with specified call numbers If your system is configured to do so, every time you make an outside call you can select the number you want to present to the call recipient. This is called Calling Line Identification Presentation (CLIP). Thi...

Calling someone 24 Making calls as usual Redial You can redial one of the last external numbers called. Press the "Redial" function key. Scroll to the desired number, e.g. 06975051234. Lift the handset. i Note • If you selected a special number to present to the call recipient, this will als...

25 Making calls as usual Calling someone Deleting automatic callback In the status menu: Scroll to the Auto callback menu item. Confirm your selection. Callback, line You want to make an external call but all the exchange lines are busy. The informa-tion message "No free line" appears. Press...

Calling someone 26 Making calls as usual Anonymous call Lift the handset. Scroll to the Anonymous call menu item. Confirm anonymous calling. Your number will not be transmitted to the called party for your next external call. i Note • Anonymous calling must be supported by your network operator. Dir...

Establishing several connections 28 Making calls as usual Consultation during a call (Refer-back) During a call: Press the "Refer-back" function key. The caller waits and cannot hear what you say. ... Enter the number you wish to refer back to. Carry out refer-back call. Press the "Refer...

29 Making calls as usual Establishing several connections Forwarding a second caller If you receive a call during an existing call, e.g. from 06975058: Scroll to the Call from 06975058 menu item. Confirm your selection. You are connected to the additional caller. The first cal- ler is now on hold an...

Establishing several connections 30 Making calls as usual Conference - connecting a party to a call using refer-back During a call (e.g. with 06975058): Press the "Refer-back" function key. The opposite party is put on hold. ... Enter number of second conference participant. You can set up t...

31 Making calls as usual Establishing several connections Conference, ending During the conference:All participants: Replace the handset.

33 Making calls as usual Making calls without the handset Listening to the opposite party over the loudspeaker (monitoring) While telephoning with the handset off-hook: Press the "Monitoring/Handsfree" function key (LED goes out). You can then hear the caller through the built-in loudspeaker...

Making calls without the handset 34 Making calls as usual Handsfree - ending a call While you are telephoning handsfree with the receiver on the hook: Press the "Monitoring/Handsfree" function key (LED goes out). i Note • You can also end the call with the Escape key. Tips for handsfree moni...

Using the call list 36 Making calls with ease Symbols in the call list Examples of an entry in the call list: i Note • Overlong entries will not fit in their entirety in the display. You can view the com- plete call list entry with the left and right arrows. • You can accept a call list entry ( → p....

37 Making calls with ease Using the call list Selecting an entry from the call list Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456 . Lift the handset. i Notes • If both the name and number of the caller are stored in the phone book, the name of the caller wi...

Using the call list 38 Making calls with ease Deleting entries automatically You can set call list entries to be deleted automatically after a certain time. You can protect individual entries from being deleted. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your se...

39 Making calls with ease Using the call list Additional entries in the call list You can set additional entries to be made in the call list. • Internal calls which you do not take: Menu: Settings > Applications > Int. call list " • Conversations you have had with external callers: Menu: &...

41 Making calls with ease Routing calls Diverting calls for your telephone Press the "Call diversion" function key. Enter the call number to which you would like calls to be diverted, e.g. to 1234. If it is an external number, you will also have to add an external line code (usually "0&#...

Routing calls 42 Making calls with ease Routing calls to your telephone Press the "Menu" function key. Scroll to the Call divert menu item. Confirm selection. Scroll to the Follow me here menu item. Confirm selection. Enter the internal number of the subscriber for whom you want to set up ca...

43 Making calls with ease Routing calls Diverting calls for another telephone* Press the "Menu" function key. Scroll to the Call diversion menu item. Confirm your selection. Scroll to the Divert for menu item. Confirm your selection. Enter the internal number of the subscriber for whom you w...

Routing calls 44 Making calls with ease Signalling calls on two telephones (twinning) Press the "Menu" function key. Scroll to the Call divert menu item. Confirm selection. Scroll to the Route to menu item. Confirm selection. ... Enter the external line code (usually "0") and externa...

45 Making calls with ease Routing calls Changing call divert/twinning remotely* You can call your telecommunications system from outside to set up or change call diversion or twinning for your telephone or for other telephones. This is possible from any telephone with DTMF suffix dialling. Calling t...

Routing calls 46 Making calls with ease b) Routing calls from an internal subscriber (Route from, follow-me) Press Star, 70. Enter the dial code for the call diversion option, e.g. 1. Dial codes for call routing variations: 1 = immediately - 2 = on no answer - 3 = on busy Enter the two- to four-digi...

47 Making calls with ease Routing calls Bundle diversion* The various exchange lines to your telephone system are grouped into so-called bundles. You can divert all calls arriving via a particular bundle (e.g. 7505-0) to an external destination. Press the "Menu" function key. Scroll to the C...

49 Making calls with ease Using the phone book Entering a new number in your individual phone book Press the "Phone book" function key. Scroll to the New indiv. entry menu item. Confirm your selection. The next free code number will be automatically entered as the destination. ... Enter the ...

Using the phone book 50 Making calls with ease Editing entries in the phone book Press the "Phone book" function key. ... Enter one or more first letters of the name until the desired subscriber is shown. Confirm your selection. Scroll to the Edit menu item. Confirm your selection. Edit the ...

51 Making calls with ease Using the phone book Saving a call list entry in the phone book Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456 . Confirm your selection. Scroll to the Phone book entry menu item. Confirm your selection. ... Enter a name for this num...

53 Making calls with ease Setting reminders (appointments) Viewing an appointment Press the "Appt." function key. All the set appointments will be shown. Entering an appointment for today Press the "Appt." function key. All the set appointments will be shown. Scroll to the -.-.-:- me...

Setting reminders (appointments) 54 Making calls with ease Entering a one-off appointment Press the "Appt." function key. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. Enter the date and time in the form "day month hours minutes" wit...

55 Making calls with ease Setting reminders (appointments) Entering a recurring appointment Press the "Appt." function key. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. Scroll to the Recurring appointment menu item. Confirm your selection. ...

Setting reminders (appointments) 56 Making calls with ease Switching off appointment signal Your telephone reminds you with a signal tone at the set appointment time. Scroll to the corresponding appointment, e.g. Appointment 1 A message text will appear if one has been entered. Confirm the appointme...

Viewing charges* 58 Making calls with ease Viewing the charges for the last call* Press the "Menu" function key. Scroll to the Charges menu item. Confirm your selection. Viewing the total charges for a subscriber* Press the "Menu" function key. Scroll to the Charges menu item. Confir...

59 Making calls with ease Viewing charges* Deleting call charges* Press the "Menu" function key. Scroll to the Charges menu item. Confirm your selection. Select the charge display you want to clear: e.g. scroll to the Total charges menu item. Load the charge display. Scroll to the Delete cal...

Locking the telephone 60 Making calls with ease Locking the telephone You can protect your telephone against unauthorized use by locking it with a PIN (personal identification number). You can enter this PIN yourself and change it at any time.The following functions are still available when the phon...

61 Making calls with ease Locking the telephone Changing the PIN (Personal Identification Number)* Press the "Lock" function key. Scroll to the Set PIN entry. Confirm your selection. ... Enter the current four-digit PIN. ... Enter the new four digit PIN. i Notes • The default setting for the...

63 Making calls with ease Sending and receiving messages Viewing and deleting received text messages Scroll to the message in the status menu. You will be shown the sender and the message, e.g. Miller: Coffee . Delete the message. i Note • An alert tone sounds when a message arrives.• If you do not ...

Sending and receiving messages 64 Making calls with ease Selecting prepared text message and sending to all subscribers Press the "Message" key. Prepared messages will be displayed. Scroll to the desired text, e.g. Meeting . Confirm your selection. ... Change or add to the message in the usu...

65 Making calls with ease Sending and receiving messages Announcement Lift the handset. Scroll to the Announce menu item. Confirm your selection. Select who you want to send the announcement to, e.g. Announcement to Group 1 . Confirm your selection. You can now make your announcement. i Note • When ...

Outside business hours (night service)* 66 Making calls with ease Outside business hours (night service)* You can activate a desired night service at any time. The system can activate night service automatically at programmed times. Press the "Menu" function key. Scroll to the Night service ...

67 Making calls with ease Telephoning with partners Telephoning with partners A partner can be any internal subscriber to your telecommunications system. You can set up partner keys. These can be display keys or other function keys ( → p. 78) . The display or the LEDs in the function keys provide in...

Telephoning with partners 68 Making calls with ease Calling partners Press the key for the desired partner. Lift the handset. Answering a call for a partner A partner telephone rings and the corresponding display flashes: Press the partner key and wait until your telephone rings. Lift the handset. I...

69 Making calls with ease Telephoning with partners Activating partner beep Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics menu item. Confirm your selection. Scroll to the Partner beep menu item. Confirm your selecti...

71 Customizing the telephone Setting audio, contrast and language Set contrast You can quickly modify the display of your telephone to suit changing environmental conditions (e.g. sun dazzle). Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection. Scroll to the D...

Setting audio, contrast and language 72 Customizing the telephone Set acoustics You can adjust the volume of the ringtone, the handset and the monitoring loudspea-ker. You can set a different sound for each type of call. The different call types are: • Internal call: Internal call• External call: Ca...

73 Customizing the telephone Setting audio, contrast and language Setting handsfree Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics menu item. Confirm your selection. Scroll to the Acoustics / Contrast menu item. Conf...

Setting audio, contrast and language 74 Customizing the telephone Setting the language Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Display / Acoustics menu item. Confirm your selection. Scroll to the Language menu item. Confirm your ...

Assigning functions/phone numbers to keys 76 Customizing the telephone Displaying the key assignment You can view on your telephone display which function, destination, partner or line has been assigned to any key of your telephone or of your DSS module. Press the "Menu" function key. Scroll...

77 Customizing the telephone Assigning functions/phone numbers to keys Assigning destinations to keys Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Function keys menu item. Confirm your selection. The description and current assignment...

Assigning functions/phone numbers to keys 78 Customizing the telephone Assigning partners to keys You can assign partners to keys. The LED, if present, shows you the status of their telephone. You will have even more information on their telephone status if you allo-cate them to a display key ( → p....

Assigning functions/phone numbers to keys 80 Customizing the telephone Labelling function keys By default all function keys are pre-assigned with frequently used functions. You can insert the labelling strips next to the corresponding rows of function keys, . These can be found on the supplied sheet...

Changing general settings 82 Customizing the telephone Automatic handsfree after dialling When you call an external subscriber: you can set your telephone to switch automa-tically to handsfree. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to...

83 Customizing the telephone Changing general settings Line / off-hook You can automatically seize an external line whenever you lift the receiver. You then never have to dial the external line code. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scr...

Changing general settings 84 Customizing the telephone Redialling every x seconds If you have activated automatic redial ( → p. 24) : you set here the time that elapses before your telephone redials automatically. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your ...

85 Customizing the telephone Changing general settings Number display for outside calls For external calls, you can specify whether a number is passed to the subscriber. You can also specify whether this is your internal extension number or only the com-pany telephone number. Press the "Menu"...

Changing general settings 86 Customizing the telephone Direct dial When you set this function to "off", you can first type in a whole call number and then dial it as a block. You can then check the call number again and correct it if neces-sary. Press the "Menu" function key. Scroll ...

87 Customizing the telephone Changing general settings Code* Every outgoing and incoming call can be assigned a code number. This enables the call to be assigned to a project or client number. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to ...

Changing general settings 88 Customizing the telephone VIP call (pager)* If a VIP call (pager) has been set up for your telephone: you can temporarily remove calls from the VIP call signalling. Calls are no longer signalled, e.g. on a pager or log-ged. Press the "Menu" function key. Scroll t...

89 Customizing the telephone Changing general settings General call An incoming external call will be signalled on all the telephones in your system if you have not set up an answering station (general call). You can set up your telephone so that it does not ring for a general call. Press the "M...

93 Customizing the telephone Changing general settings Selecting alphanumeric keypad* If your telephone has a keypad with nothing printed on the keys, you can place one of the three lettering templates provided over the keypad. When the telephone is put into commission, letters will automatically be...

Changing general settings 94 Customizing the telephone Serial call When you switch on serial call, an external party whom you have forwarded to another extension will be switched back to you after the end of that call. You can then forward the caller again. Initiating serial call Press the "Menu...

95 Customizing the telephone Changing general settings Call filter Calls from subscribers in the call filter list are still signalled even when you have set up "Do not disturb". Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applicat...

Settings for your telephone system 96 Customizing the telephone Settings for your telephone system You can perform many of the settings for your telephone system from your T3 Com-fort telephone The settings apply to all the telephones in your system:External callers can often reach your company usin...

Settings for your telephone system 98 Customizing the telephone Answering stations for night service* There is often a need for a telephone system to handle calls differently at night than during the day. Here, you can set up special answering stations for night service. Press the "Menu" fun...

Settings for your telephone system 102 Customizing the telephone Traffic statistics* You can retrieve statistical information for your telephone. Press the "Menu" function key. Scroll to the Traffic statistics menu item. Confirm your selection. Information about calls since data was last del...

IP-specific settings 104 Customizing the telephone If the automatic search does not find a gatekeeper (T3 IP only) If the automatic search for a gatekeeper is unsuccessful, the display on your tele-phone will keep showing "....Searching Network...." permanently. You now have the option of se...

105 Customizing the telephone IP-specific settings Blocking the web browser Your telephone has been released in order for Avaya Service or your PBX system administrator to be able to access your telephone and adjust certain settings via a web browser on a PC. Proceed as follows to block access: Pres...

IP-specific settings 106 Customizing the telephone Changing the PIN to enable the web browser Press the "Menu" function key. Scroll to the Safety (Security) menu item. Confirm your selection. Scroll to the Change PIN menu item. Confirm your selection. ... Enter the current PIN (default setti...

107 Customizing the telephone IP-specific settings Registering a CTI application* In order to control your telephone using a CTI application (e.g. Avaya Com4Tel), the CTI application must first be registered: Press the "Menu" function key. Scroll to the Security menu item. Confirm your selec...

Links* 108 Auxiliary devices* Auxiliary devices* Links* A special advantage of your telephone is the flexible link concept that allows you to expand your basic telephone with a wide variety of links. Links are base inserts for T3 telephones. You can connect two links to the T3 Comfort at the same ti...

109 Auxiliary devices* Links* Links for ISDN telephones Links for IP telephones i Note • Telephones with hardware level 1 do not have "T3 IP II" marked on their label. CTI link V.24 interface: For connecting the Avaya Com4Tel or a PC. CTI/Audio link V.24 interface: For connecting the Avaya C...

The DSS module 110 Auxiliary devices* The DSS module A DSS module has 36 keys, which Avaya Service can assign according to your pre-ferences. (DSS = D irect S tation S elect). The following options are available to you: • Call numbers of your partners• Individual destinations (frequently used call n...

111 Auxiliary devices* The DSS module Dialling with the DSS module Lift the handset. Press the DSS key for the desired subscriber. The LED indicates whether the connection is free or busy. i Note • Instead of lifting the handset to start with, you can also press the DSS key for the desired subscribe...

Headset 114 Auxiliary devices* Headset - setting monitoring/handsfree on the telephone You can switch on monitoring on the telephone or handsfree calling via the tele-phone while you are telephoning with the headset. Switching on monitoring Scroll to the Monitoring on menu item. Confirm your selecti...

115 Extras for your telephone Hotel functions* Extras for your telephone Hotel functions* You can use the hotel functions in small to medium-sized hotels and guest houses. Your system administrator can connect up to three DSS modules for executing these functions.Available functions include checking...

Hotel functions* 116 Extras for your telephone Layout of the hotel functions on the DSS module* 1 Other keys Destination keys for guests 2 Exit For ending an operating procedure. The DSS module returns to displaying the calling status of the room telephones. 3 Charge limit The guest can only incur c...

117 Extras for your telephone Hotel functions* Checking in* Press the Check-in key. Press the key for the desired room, e.g. 101. You can now choose between several languages for the menu displays on the guest telephone. Scroll to the desired language, e.g. English . Confirm your selection. The gues...

Hotel functions* 118 Extras for your telephone Reading call charges If charges have been incurred: Press the "Menu" function key. Scroll to the Charges menu item. Confirm your selection. Press the key for the room again. The charges are displayed. Scroll to the Printout menu item (for sum of...

Hotel functions* 120 Extras for your telephone Direct dial to rooms*Disabling direct inward dial to rooms Press the "DDD" (Disable Direct Dial) key. Press the key for the desired room, e.g. 707. The key lights up. Press the "Exit" key. The DSS module returns to displaying the calling...

121 Extras for your telephone Hotel functions* Guest-to-guest connection*Disabling guest-to-guest connection Press the "Disable guest-to-guest" key. Press the key for the desired room, e.g. 707. The key lights up. Press the Exit key. The DSS module returns to displaying the calling status of...

Hotel functions* 122 Extras for your telephone Determining the charge limit*Activating charge limit Press the charge limit key Press the key for the desired room, e.g. 707. The key lights up. Press the Exit key. The DSS module returns to displaying the calling status of the room telephones. Deactiva...

123 Extras for your telephone Hotel functions* Waking guests*Activating wake-up call Press the "Menu" function key. Scroll to the Appointment for others menu item. Confirm your selection. Press the key for the desired room, e.g. "605". Confirm the number. All exi- sting appointments ...

Messages on the display 128 Look it up whenever in doubt Messages on the display The following is an overview of important display and status messages. The list includes standard displays and messages in the case of special settings. Other subscribers When you want to save a call number for another ...

129 Look it up whenever in doubt Messages on the display Phone book entry To save a call list entry or redial number in your personal phone book. Subs. Subscriber: enter the call number of the desired subscriber here. Transfer call When you want to forward a caller. Invalid Invalid: you have entered...

Ring tones and handset tones 130 Look it up whenever in doubt Ring tones and handset tones Tones on the handset Tones for internal and external calls i Note • If you do not wish to be disturbed, you can deactivate the ring tones ( → p. 73) . Tones during a cut-in call ( → p. 25) . Acknowledgement to...