Avaya One-X for RIM Blackberry - Manuals

Identify the BlackBerry Connection Type Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 9 4. In the Password field, enter your corporate computer password. 5. Click the Log In button. 6. Perform one of the following steps: ● If you have a shared phone extension, you are prompted to i...

Install the application from your PC (via USB) Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 11 4. Click on the .jad file. The following screen appears: 5. Click Download . The download progress bar appears. After the download is complete, the message, The application was successfu...

Installing the Application on Your Mobile Device 12 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 4. On the Download page, under Category: Public , select the appropriate version and connection type (TCP or MDS). 5. Download the .zip file to your PC. 6. Unzip the .zip file into a t...

Log in for first-time use Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 13 8. Turn power off on the device. 9. Pull the battery out, wait for 30 to 60 seconds, and then put the battery back in. 10. Turn the power on. 11. Turn wireless on. 12. See Log in for first-time use on page 1...

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 15 Getting Started Avaya one-X Mobile equips your BlackBerry device with access to your company’s phone system. Regardless of your work location, you can receive and make calls to and from your office phone number, review voicemail mess...

About this Guide Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 17 About this Guide The procedures provided in this guide assume you are familiar with your mobile device user interface and operation. You should be able to scroll, highlight, enter text, and select items in a list and...

Getting Started 18 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 Avaya one-X Mobile Home screen The Home screen provides the following information: ● Send Calls to — lists the phones currently designated to ring when a call comes in to your office phone. If you chose to send all ca...

Making Calls Using the Call Feature 20 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 Overview of the Avaya one-X Mobile Call Feature Step 1: Enter or select the number you want to call, and then select Call . This tells your corporate telephone system (or PBX) to initiate the call....

Make a call from the Home screen Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 21 Make a call from the Home screen When you make a call from the Avaya one-X Mobile Home screen, you enter the number you want to call. This is in contrast to making a call from your Call Log, RIM Addre...

Making Calls Using the Call Feature 22 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 ● To make a call from your New Voicemail inbox, click Open New Voicemail . The New Voicemail inbox appears. ● To make a call from your Saved Voicemail Inbox, click Open Saved Voicemail . The Saved ...

Make a call from your list of contacts in RIM Addresses Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 23 6. Depending on the type of call selected, do one of the following: ● Highlight Call < name or number > where name or number is that which you selected from the Call Log. ...

Making Calls Using the Call Feature 24 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 Note: Note: If the contact has more than one phone number, a screen appears from which you can select the appropriate number. 7. Click OK . 8. Highlight the phone you want to use to make the call. ...

Make a call from a Quick Entry number Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 25 9. Click OK . 10. Highlight the phone you want to use to make the call. 11. Click the trackball. The call is initiated and the instructions screen appears. 12. Do one of the following: ● If the p...

Making Calls Using the Call Feature 26 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 10. Do one of the following: ● If the phone you chose to use is not your BlackBerry device, click OK . ● If the phone you chose to use is your BlackBerry device, an OK button does not appear on the...

Switch from your office phone to your mobile device Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 27 Switch from your office phone to your mobile device Avaya one-X Mobile uses Extension to Cellular, a feature which allows your mobile device to function as an extension of your offi...

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 29 Managing Incoming Calls Using the Send Calls Feature The Avaya one-X Mobile Send Calls feature routes incoming calls to your office number out to one or more phones of your choice. If you are unable to answer a work call—regardless o...

Managing Incoming Calls Using the Send Calls Feature 30 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 ● Automatic by Location —available on some mobile devices, this feature routes your incoming calls to Send Calls destinations based on your location. To use this feature, you must ...

Add a phone to which calls are routed Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 31 7. Repeat steps 4 through 6 to select or deselect another phone. Add a phone to which calls are routed You can add multiple custom destinations to which office calls are routed, such as Home or H...

Managing Incoming Calls Using the Send Calls Feature 32 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 6. Click the trackball. 7. Click Delete < name > . A confirmation screen appears. 8. Click Delete . The destination is deleted from your list of destinations. Edit a phone nu...

Set a Quick Entry number to which calls are routed Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 33 Set a Quick Entry number to which calls are routed The Quick Entry feature allows you to designate one phone on which you can receive calls on a temporary basis. To add a temporary p...

Managing Incoming Calls Using the Send Calls Feature 34 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 5. Click the trackball. 6. Click Select Voicemail . Route calls as defined by Automatic by Schedule Automatic by Schedule manages your incoming calls according to a schedule you de...

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 37 Listening to Voicemail Avaya one-X Mobile Visual Voicemail provides many of the best features of email to the review and management of your office voicemail. The New Voicemail and Saved Voicemail inboxes display your messages similar...

Listening to Voicemail 38 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 2. Click the trackball. 3. Highlight Open New Voicemail or Open Saved Voicemail . 4. Click the trackball. The New Voicemail or Saved Voicemail inbox appears. Each voicemail entry shows the time or date of the c...

Delete a voicemail message Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 39 2. Click the trackball. 3. Highlight Open New Voicemail . 4. Click the trackball. The New Voicemail inbox appears. Each voicemail entry shows the time or date of the call, the duration of the message, and t...

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 41 Using the Call Log The Avaya one-X Mobile Call Log shows detailed information about calls to and from your work phone number. Icons indicate whether the call was an outgoing or incoming call, a failed Avaya one-X Mobile call, or whet...

Using the Call Log 42 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 Delete a call To delete a call from the Call Log: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log . 3. Click the trackball. The Call Log appears. 4. Highlight the call you want ...

Add the contact to your Phonebook as a VIP Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 43 Add the contact to your Phonebook as a VIP You must use the Avaya one-X Mobile Web application to designate key contacts—co-workers, clients, friends, or family members—as VIPs. You cannot d...

Using the Call Log 44 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 Save a voicemail message from the Call Log To save a voicemail message from the Call Log without listening to it: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Call Log . 3. Click the ...

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 45 Using the Contacts Feature For BlackBerry devices, the primary source for contact information is the RIM Addresses application. You can initiate a call to anyone listed in the RIM Address screen, or use the Avaya one-X Mobile Web app...

Using the Contacts Feature 46 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 4. Follow the standard RIM procedure to add a contact. See the user guide that came with your BlackBerry device. Edit a contact You can open the RIM Addresses application from Avaya one-X Mobile to edit a c...

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 47 Using the Corporate Directory The Avaya one-X Mobile Corporate Directory feature lets you search your company’s Corporate Directory from your mobile device for contact information for anyone in your group, department, or company. The...

Using the Corporate Directory 48 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 To make a call to a contact in your Corporate Directory, see Make a call from the Corporate Directory on page 24. Add Corporate Directory contact to RIM Addresses To add a Corporate Directory contact to ...

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 55 Changing the Mobile Device Settings This chapter provides procedures for changing settings on your mobile device such as your corporate voicemail number or the extension associated with the mobile device. Change the voicemail notific...

Changing the Mobile Device Settings 56 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 2. Highlight Settings . 3. Click the trackball. The Avaya one-X Mobile Settings screen appears. 4. Highlight Search Sort Order . 5. Click the trackball. 6. Highlight one of the following: ● By Firs...

Change the Call Back delay Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 57 To change the Call Back preference: 1. On the Avaya one-X Mobile Home screen, click the trackball. 2. Highlight Settings . 3. Click the trackball. The Avaya one-X Mobile Settings screen appears. 4. Highligh...

Changing the Mobile Device Settings 58 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 Exit and lock the application You can exit and lock the Avaya one-X Mobile application. The next time you open the application, you must enter your corporate computer password. To exit and lock the...

Change the Avaya one-X Mobile server protocol and URL Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 59 9. Click OK . 10. Enter your corporate computer password. 11. Click OK . The login progress dialog appears. When login is successful, a dialog appears stating your mobile phone wi...