Avaya CCM3.1 - Manuals - manualsarea.com

Page 2 - Contents

Contents CCM3.1 Page 2 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002) Contents Introduction ................................................................................................................................ 3 General .....................................................................

Page 3 - Introduction; General

Introduction General Introduction General Contact Center Modules (CCM) provide the user with the necessary tools to facilitate the management of call traffic. They are designed to provide a tightly integrated real time and historic reporting package and wallboard support for the INDeX eBusiness digi...

Page 4 - INDeX Call Center View Alarm Reporter; INDeX Taskbar

Introduction INDeX Call Center View Alarm Reporter INDeX Call Center View Alarm Reporter The INDeX Call Center View Alarm Reporter has been designed to enhance the exception management used by the INDeX Call Center View. The Alarm Reporter enables the contact center supervisor to look back on the pe...

Page 5 - INDeX CCV Alarm Reporter; Starting the CCV Alarm Reporter

INDeX CCV Alarm Reporter General INDeX CCV Alarm Reporter General Before starting the CCV Alarm Reporter, you must ensure you have logged on to the INDeX Taskbar with your User Name and Password. Note : You can only use this application with the access level of Administrator . Starting the CCV Alarm...

Page 6 - Administering Alarm Reporter; Configuration Pane; Days Tab; Alarm States Tab

Administering Alarm Reporter Configuration Pane Administering Alarm Reporter Configuration Pane The alarms are reported on a weekly basis for each individual profile. There is a separate file for each day of the week. An existing file for the current day will be overwritten by the INDeX CCV, therefo...

Page 7 - Dn List Pane; Sort Dn List

Administering Alarm Reporter Dn List Pane Dn List Pane All the directory numbers for the selected configuration are displayed within the Dn List pane, as well as the Device Type, i.e. Agents, Trunks groups etc. There are four icons to symbolise each device type, as shown below. - Agents - Trunks - A...

Page 8 - Report Pane; Select a Report

Administering Alarm Reporter Report Pane Report Pane When a directory number is selected, a report of historic alarm information is displayed in the Report Pane. There is a short delay before the report is displayed, to enable you to select a different directory number. The report information depend...

Page 9 - Sort Reports

Administering Alarm Reporter Report Pane Sort Reports Either of the reports can be sorted in ascending or descending order. You can only sort the report that is showing in the Report pane. To sort the report on screen: 1. Click the required column title to be sorted. It will be sorted into either as...

Page 10 - Appendix; Toolbar Commands

Appendix Toolbar Commands Appendix Toolbar Commands The Toolbar command buttons are also available from the menu bar: Show Selection Pane Hide Selection Pane. These buttons enable you to toggle between whether to display or not to display the Selection Pane. . Profile Enables you to select a differe...

Page 11 - Menu Options; File Menu

Appendix Menu Options Menu Options File Menu The File menu incorporates the following options: Report Preview: Enables you to preview the report prior to printing. This option is enabled only when a report is being displayed within the Report Pane. Print Report: Enables you to print a report. Select...

Page 13 - Index

Index CCM3.1 Page 13 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002) Index A Alarm Levels ................................................................................................................................................................................ 6 Alarm States ...................