Avaya 9500 Series - Manuals

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 13 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling Chapter 2.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 14 - Issue 6b (23 November 2011) IP Office Basic Edition 2. Call Handling 2.1 Making Calls 2.1.1 Making Internal Calls 1. If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing t...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 16 - Issue 6b (23 November 2011) IP Office Basic Edition 2.1.4 Making Page or Direct Calls You can make calls that are automatically answered if the extension or extensions called support auto answer. There aretwo methods: page c...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 17 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Making Calls 2.2 Answering Calls You can answer telephone calls that are ringing your extension or at another extension. If you regularly pick up calls for a...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 18 - Issue 6b (23 November 2011) IP Office Basic Edition 2.2.2 Call Pickup If you hear another phone ringing, there are a number of ways that you can answer the call if you know the user, group orline being called. 1. If already ...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 19 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Answering Calls 2.3 Speed Dialing There are a number of ways that you can dial a stored number. 2.3.1 System Speed Dials The system administrator can program...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 20 - Issue 6b (23 November 2011) IP Office Basic Edition 2.3.2 Personal Speed Dials You can create up to 20 personal speed dial codes, 80 to 99, to store frequently dialed numbers. The numbers can bequickly dialed by pressing FEA...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 21 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Speed Dialing 2.3.3 Auto Dialing An auto dialing button is used to store a frequently used or important number. Whenever the number needs to be dialed,pressi...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 22 - Issue 6b (23 November 2011) IP Office Basic Edition 2.4 Adjusting the Volume While the phone is connected to a call you can adjust the volume. The volume that gets adjusted will depend on whetheryou are using the handset, sp...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 23 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Mute 2.6 Holding Calls When you put a call on hold, you can make and receive other calls. However, if a call is left on hold for to long, by default15 second...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 24 - Issue 6b (23 November 2011) IP Office Basic Edition 2.8 Transferring Calls You can transfer a call to another extension. 1. While the call is active, press TRANSFER. The call is put on hold and the green light next to the bu...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 25 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Transferring Calls 2.9 Conferencing Calls The Conference feature allows you to conference other parties (including yourself) into a call. The system supports...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 26 - Issue 6b (23 November 2011) IP Office Basic Edition 2.10 Using Handsfree The telephone has a speaker and microphone which you can control using the SPEAKER button. · To make and answer calls handsfree, use the SPEAKER button...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 27 - Issue 6b (23 November 2011) IP Office Basic Edition Call Handling: Using Handsfree 2.11 Using a Headset The telephone has a headset socket which you can control using the HEADSET button. · To make and answer calls on the hea...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 29 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features Chapter 3.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 30 - Issue 6b (23 November 2011) IP Office Basic Edition 3. Other Features 3.1 Absent Text Messages The absent text message feature assists internal callers by displaying a message on their telephone. When anotherextension calls ...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 31 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features: Absent Text Messages 3.2 Forwarding Calls All external, internal and transferred calls directed to your extension can be diverted to a different internal ex...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 32 - Issue 6b (23 November 2011) IP Office Basic Edition 3.3 Call Coverage Call coverage is used to redirect all intercom, transferred, DID and outside calls on lines assigned to you to anotherextension. When call coverage is in ...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 33 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features: Call Coverage To Create a Call Coverage Button 1. Press the Admin soft key on the display. · During a call, press the PHONE button to display the Admin soft...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 34 - Issue 6b (23 November 2011) IP Office Basic Edition 3.4 Locking Your Extension You can use the lock feature to prevent unauthorized people from making outside calls from your extension while you areaway from the extension. T...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 35 - Issue 6b (23 November 2011) IP Office Basic Edition Other Features: Locking Your Extension 3.5 Account Codes An account code is typically used to identify a department, project, or client for charge-back or tracking purposes...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 36 - Issue 6b (23 November 2011) IP Office Basic Edition 3.6 Do Not Disturb Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (lightsmay still flash). You can still ...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 39 - Issue 6b (23 November 2011) IP Office Basic Edition Using Voicemail Chapter 4.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 40 - Issue 6b (23 November 2011) IP Office Basic Edition 4. Using Voicemail The telephone system includes embedded voicemail and each extension on the system has a voicemail mailbox bydefault. The message lamp on your phone is li...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 41 - Issue 6b (23 November 2011) IP Office Basic Edition Using Voicemail: 4.1 Voicemail Coverage On/Off Calls to your extension can be rerouted to your voicemail mailbox if you do not answer the call within a set number ofrings, ...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 43 - Issue 6b (23 November 2011) IP Office Basic Edition Contacts Chapter 5.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 44 - Issue 6b (23 November 2011) IP Office Basic Edition 5. Contacts The contacts directory contains system directory number, systems users and hunt groups and your own personal contacts. This menu is accessed by pressing the key...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 45 - Issue 6b (23 November 2011) IP Office Basic Edition Contacts: Viewing Contacts Details 5.2 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in almost any teleph...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 46 - Issue 6b (23 November 2011) IP Office Basic Edition 5.4 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. 1. Access your personal directory ...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 47 - Issue 6b (23 November 2011) IP Office Basic Edition Call Log Chapter 6.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 48 - Issue 6b (23 November 2011) IP Office Basic Edition 6. Call Log This menu is accessed by pressing the CALL LOG or HISTORY key. · Making a Call · Viewing Call Details · Deleting a Record · Deleting All Records · Add a Record ...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 49 - Issue 6b (23 November 2011) IP Office Basic Edition Call Log: Making a Call from the Call Log 6.3 Viewing Call Details You can view additional details about the currently shown call. 1. Access the call log. a. Press the CALL...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 50 - Issue 6b (23 November 2011) IP Office Basic Edition 6.4 Deleting a Record You can delete the currently displayed call record. 1. Access the call log. a. Press the CALL LOG or HISTORY button. b. The display will change to sho...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 51 - Issue 6b (23 November 2011) IP Office Basic Edition Button Programming Chapter 7.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 52 - Issue 6b (23 November 2011) IP Office Basic Edition 7. Button Programming You can assign functions to the programmable buttons on your phone. However, you cannot override any Intercom, CallAppearance or Line Appearance butto...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 53 - Issue 6b (23 November 2011) IP Office Basic Edition Button Programming: Programming a Button 7.2 Changing a Button Label The default text label shown for a button depends on the function assigned to that button. You can over...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 55 - Issue 6b (23 November 2011) IP Office Basic Edition Button Programming: Button Functions Privacy This function allows you to turn privacy on or off. When on, other extensions are not able tobridge into your calls. Recall Thi...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 57 - Issue 6b (23 November 2011) IP Office Basic Edition Phone Settings Chapter 8.

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 58 - Issue 6b (23 November 2011) IP Office Basic Edition 8. Phone Settings 8.1 Naming Your Extension You can assign a name to your extension, up to 20 characters long. The name is then displayed on the phone and also onother exte...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 60 - Issue 6b (23 November 2011) IP Office Basic Edition 8.5 Ringer Volume When the phone is not on any calls, you can adjust the volume used for the ringer. 1. With the phone idle, use the up arrow and down arrow keys to change ...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 61 - Issue 6b (23 November 2011) IP Office Basic Edition Phone Settings: Display Language 8.9 Error Tones 1. Press the MENU button. 2. Use the up and down arrow keys to locate Screen/Sounds or Screen & Sound Options. Press th...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 65 - Issue 6b (23 November 2011) IP Office Basic Edition Index Index A Absent Text Message 30Account Code 35Add Contact 46, 50 Alert Notification 54All Call Log 46, 48, 49, 50Contacts 44, 45 Answer a Call 17Answered 46, 48, 49, 5...

IP Office Basic Edition - Quick Mode 9500 Series Phone User Guide Page 68 - Issue 6b (23 November 2011) IP Office Basic Edition Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular ord...