Avaya 700217243 - Manuals

Welcome 1 1 Getting Acquainted Welcome This quick reference is designed to help you program the PARTNER ® Advanced Communications System (ACS). It provides procedures for customizing your system after it is initially installed and for programming everyday tasks you perform in order to manage your sy...

1 Getting Acquainted System Capacity 3 Quick Reference Guide System Capacity The PARTNER ACS release you have, the carrier you use, and the combination of modules installed, determine the number of available lines and extensions: • PARTNER ACS Release 1.0 and 1.1 systems allow up to 15 lines and up ...

1 Getting Acquainted 4 System Components Quick Reference Guide System Components System Components Description Processor Module Provides the software intelligence that controls the system’s features. It has jacks for three outside lines and eight enhanced tip/ring extensions. The processor also has ...

1 Getting Acquainted System Components 5 Quick Reference Guide Auxiliary Equipment The following table provides a list of other equipment that is available for use with the system. See the PARTNER Advanced Communications System Installation, Programming, and Use guide for more details. • Voice Messa...

Overview 7 2 Installing Your System Overview This chapter explains how to install the PARTNER Advanced Communications System (ACS) Releases 5.0 or earlier. The information applies to all releases unless otherwise specified. The installation of the PARTNER ACS involves the following: • Evaluating the...

2 Installing Your System 8 Evaluating the Environment Quick Reference Guide Evaluating the Environment Before you begin the physical installation of the system, you must check that all environmental factors are within the acceptable ranges. See the PARTNER Advanced Communications System Installation...

2 Installing Your System 10 Installing the Control Unit Quick Reference Guide Wall-Mounting a 5-Slot Carrier and Modules Install the 5-slot carrier within 5 feet (1.5 meters) of a properly grounded wall outlet (not controlled by a switch) and the network interface jacks. When you mount the carrier o...

2 Installing Your System Installing the Control Unit 11 Quick Reference Guide CAUTION: Do not force the module. Use the carrier shelf as a reference and do not tilt, slant, or rotate the module. If the module does not insert easily, remove it, clear any obstruction, and reinsert it. Labeling Jacks A...

2 Installing Your System 12 Installing the Control Unit Quick Reference Guide • For a 5-slot carrier, label the line jacks on the other modules by starting with the leftmost module and ending with the rightmost module. 3 Label the extension jacks on the processor module, beginning with “10” at the t...

2 Installing Your System 14 Installing the Control Unit Quick Reference Guide Initializing the System To initialize the system, you must insert any PC Card before powering up the system. Follow these steps to initialize a system: 1 If your PC Card comes with a write-protect tab, verify that the writ...

2 Installing Your System Installing the Control Unit 15 Quick Reference Guide 7 If this is the initial installation for a Release 3.0 system, follow these additional steps: a Check the LEDs to make sure that the processor is on steady green for at least 15 seconds. b Press f00ss#989 at extension 10 ...

2 Installing Your System 16 Connecting Lines and Extensions Quick Reference Guide Connecting Lines and Extensions Use the following procedure to connect lines and extensions: 1 Test for a dial tone at the network interface jacks before connecting outside lines to the control unit. For the test, conn...

2 Installing Your System Installing the Cover 17 Quick Reference Guide 10 Gather the line and extension cords hanging below the wire managers of the first two modules, and twist-tie or wire-wrap them. Repeat for the remaining cords. For the 5-slot carrier, place each bundle of wires in the indentati...

2 Installing Your System 18 Connecting Auxiliary Equipment Quick Reference Guide Connecting Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional telephone lines–for example, answering machines, credit card scanners, and ...

Overview 19 3 Setting Up Your System Overview This chapter explains the basics of programming and the programming of features involved in the setup of the system, including the programming of a voice messaging system. Refer to the PARTNER Advanced Communications System Installation, Programming, and...

3 Setting Up Your System 20 System Programming Basics Quick Reference Guide • Telephone Programming allows telephones to be customized to meet individual users’ needs. There are two types of Telephone Programming, depending from where you program. – Centralized Telephone Programming–programming indi...

3 Setting Up Your System System Programming Basics 21 Quick Reference Guide Programming Overlays To do System Programming, you place a Programming Overlay over the dialpad of the system display telephone at extension 10 or 11. (Overlays are provided with the system documentation.) You use the follow...

3 Setting Up Your System 22 System Programming Basics Quick Reference Guide Button Locations When you program from a PARTNER telephone at extension 10 or 11, the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed. The follo...

3 Setting Up Your System 24 System Programming Basics Quick Reference Guide Programming Mode When you are ready to program a system or telephone feature, you must enter programming mode. Follow these steps to enter programming mode. 1 Place the Programming Overlay over the dialpad of the system disp...

3 Setting Up Your System System Programming Basics 25 Quick Reference Guide Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions. All features that can be programmed at an extens...

3 Setting Up Your System 28 Assigning Lines Quick Reference Guide Automatic Daylight/Standard Times (#126) Available in Release 3.0 or later systems, this feature is turned on by default and automatically updates the system clock for annual Daylight Savings Time and Standard Time changes. If you are...

3 Setting Up Your System Customizing Extensions 29 Quick Reference Guide Customizing Extensions Use the following features to customize an extension: • Coverage features – Line Coverage Extension (#208), to identify an extension as the “owner” of a specific outside line. A user at the extension can ...

3 Setting Up Your System Changing Settings to Support PBX or Centrex Services 31 Quick Reference Guide Changing Settings to Support PBX or Centrex Services Your system may work behind a PBX or Centrex system. Consider the following when setting up your system to work effectively behind a PBX or Cent...

3 Setting Up Your System 32 Emergency Phone Number List (#406) Quick Reference Guide Speed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers, include the PBX or Centrex system dial-out code (9 on most systems), followed by one o...

3 Setting Up Your System Voice Messaging Systems 33 Quick Reference Guide Voice Messaging Systems Four voice messaging systems are compatible with your system. • PARTNER Messaging resides in the control unit in a 2-, 4-, or 6-port configuration. • The PARTNER MAIL VS Voice Messaging System (PMVS) re...

3 Setting Up Your System Voice Messaging Systems 35 Quick Reference Guide Additional Voice Messaging System Programming Following are additional features used to program the communication system for a voice messaging system. See Chapter 9, “Using Auxiliary Equipment” in the PARTNER Advanced Communic...

Overview 37 4 Programming System Features Overview This chapter describes the programming of a few of the most commonly used system-wide features: • System Speed Dial • Dialing Restrictions and Permissions • Groups of Extensions A table listing all the system-wide features (designated by a # code) a...

4 Programming System Features 38 Dialing Restrictions and Permissions Quick Reference Guide To program System Speed Dial numbers: 1 Press f00 at extension 10 or 11. 2 Select a three-digit code by pressing f and dialing three digits between 600 and 699. 3 Enter the number. For example, to program 555...

4 Programming System Features Dialing Restrictions and Permissions 39 Quick Reference Guide SECURITY ALERT: While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed. System telephones give you more protection against such misuse than single-l...

Overview 47 5 Programming Telephone Features Overview As the System Administrator, you should program telephones at individual extensions with certain features. There are two types of telephone programming: • Centralized Telephone Programming–programming individual telephones from extension 10 or 11...

5 Programming Telephone Features Extension Name Display 49 Quick Reference Guide Extension Name Display You can assign a name to an extension: up to 20 characters long on PARTNER telephones or up to 12 characters long on MLS telephones. Then, when that extension is used to make an intercom, group, o...

5 Programming Telephone Features 50 Line Ringing Quick Reference Guide 3 Press left i . 4 Enter the two-digit code for each character you want to enter. For example, the name “Ed” is 3231 . 5 If you make a mistake, press ! to clear the display. Repeat Step 4 to enter the correct name. 6 Program a bu...

Overview 53 6 Maintaining Your System Overview Once you have set up your system, you will need to maintain it. For example, changes in your business may require additional lines or extensions. And to prepare for emergencies such as power failures, you will want to back up all your customized feature...

6 Maintaining Your System 54 Backup and Restore Quick Reference Guide Backup and Restore You should back up the system programming periodically onto a Backup/Restore PC Card, especially if you are changing the processor module or upgrading the system, or before and after any major programming change...

6 Maintaining Your System Battery Replacement 59 Quick Reference Guide Battery Replacement The processor module uses two user-replaceable AAA alkaline batteries. These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months, depending...

6 Maintaining Your System 60 Using a PC Card Quick Reference Guide Using a PC Card Follow these steps to upgrade your system’s software with a PC card: CAUTION: Before starting, verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10. ...

6 Maintaining Your System 62 Upgrading 1600 DSL and 012E Module Firmware Quick Reference Guide 11 Tighten the screw on the lower front of the cover. Upgrading 1600 DSL and 012E Module Firmware PARTNER ACS Release 5.0 or later provides a firmware upgrade capability for the 1600 DLS and 012E modules w...

6 Maintaining Your System Adding New Modules 63 Quick Reference Guide The firmware upgrade process occurs for one module at a time. After successful completion of the upgrade for one module, the system resets after 3 to 10 seconds and begins the firmware upgrade of the next module, if required. The ...

6 Maintaining Your System Replacing Modules 65 Quick Reference Guide 12 To replace the cover, grasp it by its upper edges and hold it squarely over the control unit. Place the cover over the modules and make sure it fits firmly in place. 13 Tighten the screw on the lower front of the cover. Replacin...

6 Maintaining Your System Replacing Modules 67 Quick Reference Guide Replacing Modules in a 5-Slot Carrier Replacing a module in a 5-slot carrier involves many of the steps used in installing the modules. CAUTION: Before starting, verify that you have batteries installed in the processor module by v...

6 Maintaining Your System Changing System Settings 69 Quick Reference Guide 15 Tighten the screw on the lower front of the cover. Changing System Settings If you are upgrading to PARTNER ACS Release 1.1 or 2.0 or later from an earlier release by using the PC Card upgrade, all of your system programm...

6 Maintaining Your System 70 Adding Lines, Pools, and Extensions Quick Reference Guide Adding New Lines How you add new lines to the system depends upon the type of extension you are adding them to. Key Extensions You can add individual lines to pooled extensions or add new lines to key extensions (...

6 Maintaining Your System Adding Lines, Pools, and Extensions 71 Quick Reference Guide If you add an outside line to your system for use in an existing pool, use Dial Mode (#201) if the new line is a rotary line and Pool Line Assignment (#207) to add the line to an existing pool. Adding New Pools Yo...

6 Maintaining Your System 72 Adding Lines, Pools, and Extensions Quick Reference Guide Swapping Extensions If a user changes location but wants to keep the same extension number, you can make the change easily by changing the connection at the control unit. For example, if the users at extensions 29...

Overview 73 7 If Something Doesn’t Work Overview This chapter gives you some tips for fixing common problems fast. Your Release Number The software version you have installed on your processor partly determines what your system can do. Before you call the Helpline, identify your software version or ...

7 If Something Doesn’t Work 74 Clearing a Backup-Failure Alarm Quick Reference Guide Clearing a Backup-Failure Alarm If you use Backup Programming–Automatic (#123) and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of...

7 If Something Doesn’t Work 012E Module Power Management 75 Quick Reference Guide 012E Module Power Management The power supply used in the 012E module is adequate to power the 12 ETR ports under normal conditions. However, if too many large PARTNER telephones (such as the PARTNER-34D) are off-hook ...

System Programming Flow Chart–How to Use 8 System Programming Flow Charts To use the following sets of Flow Charts, follow these instructions first: Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11. • To Start System Programming: – Press f 0 0 – Press s...

System Flow Chart–System System Date Dial # 1 0 1 Dial the date (MMDDYY) System Day Dial # 1 0 2 Dial 1=Sun ✔ 2=Mon 3-Tue, 4=Wed, 5=Thur, 6=Fri, 7=Sat System Time Dial # 1 0 3 Dial the time (HHMM-24 hr. military time) Number of Lines Dial # 1 0 4 Dial two digits (01–31) (R. 4.0) or, Dial two digits ...

System Flow Chart–Extensions Line Assignment Dial # 3 0 1 Dial a system extension # To remove all existing line assignments, press r before selecting a line Dial a line numberDial 1=Assigned ✔ 2=Not Assigned 3=Select Button then press a programmable button (to assign the line to that button). If you...

System Flow Chart–Dialing Restrictions and Permissions Outgoing Call Restriction Dial # 4 0 1 Dial a system extension #Dial 1=No Restriction ✔ 2=Inside Only (intercom)3=Local Only (intercom and local) Press n to program another extension Toll Call Prefix Dial # 4 0 2 Dial 1=0/1 plus Area Code and # ...

System Flow Chart–Groups Pickup Group Extension Dial # 5 0 1 Dial a group # (1–4)Dial an extension # (10–57)Dial 1=Assigned to group 2=Not Assigned to group ✔ Press n to program another extension Calling Group Extensions Dial # 5 0 2 Dial a group # (1–4)Dial an extension # (10–57)Dial 1=Assigned to ...

System Flow Chart–Auxiliary Equipment Fax Machine Extensions Dial # 6 0 1 Dial a system extension # Dial 1=Assigned 2=Not Assigned ✔ Press n to program another extension Music-On-Hold Dial # 6 0 2 Dial 1=Active ✔ 2=Not Active Hotline Dial # 6 0 3 Dial the hotline extension # (not ext. 10, 11, or the...

Centralized Telephone Programming Flow Chart–How to Use To use the Centralized Telephone Programming Flow Chart, follow these instructions first: Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11. • To Enter Programming Mode : – Press f 0 0 – Press s s c ...

Centralized Telephone Programming Flow Chart Automatic Line Selection Press * * Press the line/pool/intercom buttons in the desired orderPress * * Key Extension : Outside lines i ✔ Pooled Extension : Pool 880 button 1, button 2, i , right i ✔ Pools 881-883, individual lines Extension Name Display Pr...

Centralized Telephone Programming Flow Chart–Continued Do Not Disturb Press a programmable button with lightsPress f 0 1 Direct Line Pickup— Idle Line Press a programmable button with lightsPress i 8 Contact Closure 1 Press f Press a programmable buttonPress f 4 1 Contact Closure 2 Press a programma...

Extension Telephone Programming Flow Chart–How to Use To use the Extension Telephone Programming Flow Chart, follow these instructions first: To Program at an extension, use the following procedure: • To Start programming : – Press f 0 0 – The green light next to buttons on which lines or pools are ...

Extension Telephone Programming Flow Chart Extension Name Display Press i Enter the character codes for the name (See table “Valid Character Entries”) Background Music Press a programmable buttonPress f 1 9 Personal Speed Dial Numbers Press f Dial a two-digit code (80–99)Dial the phone number—up to ...

Extension Telephone Programming Flow Chart–Continued Do Not Disturb Press a programmable button with lightsPress f 0 1 Direct Line Pickup— Idle Line Press a programmable button with lightsPress i 8 Contact Closure 1 Press f Press a programmable buttonPress f 4 1 Contact Closure 2 Press a programmabl...