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About This Guide 8 4610SW IP Telephone User Guide How to Use This Document This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4610SW IP Telephone. Or, use the Table of Contents or Index to locate inform...

Related Documentation Issue 4 November 2006 9 Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. Typographic Conventions This guide uses the following typographic conventions: Related Documentation This guide and other related documentation is available onlin...

Issue 4 November 2006 11 Chapter 1: Introducing Your 4610SW IP Telephone Introduction This chapter introduces you to the layout of the 4610SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4610SW application, and provides ba...

Navigating Application Screens Issue 4 November 2006 15 Navigating Application Screens Your 4610SW IP Telephone uses a combination of Phone Feature buttons, Line/Feature buttons, and softkeys to allow you maximum flexibility in operating the phone and working with its applications. While reviewing t...

4610SW IP Telephone Applications Issue 4 November 2006 17 4610SW IP Telephone Applications Your 4610SW IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web Access). Additionally, use the Options function to define settings, personalize your phone, and troubleshoot certain fu...

Introducing Your 4610SW IP Telephone 18 4610SW IP Telephone User Guide Call Log Application The Call Log application provides three lists, each showing up to 15 outgoing, incoming answered or missed calls. Use this application to call a person directly from the Call Log display or to add a log entry...

Additional 4610SW Functionality Issue 4 November 2006 19 Additional 4610SW Functionality Push Feature Your System Administrator can “push” a Web page, a text message, an audio message, or any combination of those items to your 4610SW IP Telephone. Depending on how the pushed material is administered...

Using Your 4610SW IP Telephone 22 4610SW IP Telephone User Guide Manual Dialing Dial a call manually by picking up the handset, activating your headset, pressing the Speaker button or simply starting to dial with the handset on-hook. 1. Pick up the handset, activate your headset, or press the Speake...

Making Calls Issue 4 November 2006 23 Note: Note: The 4610SW IP Telephone often receives telephone numbers through the Call Log or Web Access application that are not immediately “dialable.” For example, the Call Log may contain an incoming call from the following U.S. phone number: 732-555-1234. In...

Using Your 4610SW IP Telephone 24 4610SW IP Telephone User Guide Dialing a party using a Speed Dial button Automatic dialing of pre-stored numbers is the most common method of automatic dialing. You can set up Speed Dial buttons and select the party you want to call by pressing that button. For info...

Making Calls Issue 4 November 2006 25 Calling a party from the Call Log Your 4610SW IP Telephone maintains a log of up to 45 outgoing, incoming answered, and incoming unanswered calls to/from your phone. Each log can have up to 15 calls. 1. To call a party listed in the Call Log, press the Log softk...

Using Your 4610SW IP Telephone 26 4610SW IP Telephone User Guide Calling a party from the Web Access Application Your 4610SW’s optional Web Access application can automatically dial Web links designated as phone numbers by the Web page author. To call a party using a Web link, just select that link....

Call Handling Features Issue 4 November 2006 27 Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator. Adding another party to a call 1. Dial the first party, then press the Conference ( ) button. The line’s display area chang...

Using Your 4610SW IP Telephone 28 4610SW IP Telephone User Guide Retrieving the held call Press the Line/Feature button on which the call is being held, or press the Hold ( ) button. The call is now active . Mute During an active call, the Mute feature prevents the party with whom you are speaking f...

Call Handling Features Issue 4 November 2006 29 Changing from the Speaker to the handset or headset Pick up the handset or activate the headset. The Speaker indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable . Changing from the handset or ...

Using Your 4610SW IP Telephone 30 4610SW IP Telephone User Guide 3. If you do not want to announce the call, press the Transfer ( ) button again and proceed to Step 6 . If you wish to wait for an answer and announce the call, see Step 4 . The call is sent to the extension or number you dialed. A two...

Logging Off the Phone Issue 4 November 2006 31 Logging In Logging in depends on how your telephone is administered, as well as how the telephone was logged off. Extension entry: If you see a Login softkey in the lower right, pressing it will either log in your telephone or display Extension: and Pas...

Issue 4 November 2006 33 Chapter 3: Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial button label. Up to 48 Speed Dial buttons are allowed, each containing a name and corresponding telephone number. Entering Data on Speed Dial Screens R...

Using the Speed Dial Application 34 4610SW IP Telephone User Guide Note: Note: You can enter text while on a call, however, you automatically exit text entry mode if you go off-hook (either via the headset/handset or by a fixed button like Transfer ). Also, you automatically exit text entry mode if ...

Entering Data on Speed Dial Screens Issue 4 November 2006 35 Name Entry Example To add a Speed Dial button for Jane O’Hara, you would typically press the following dialpad number button/Right Arrow softkey in sequence: 5 (J) 2 (a) 66 (n) 33 (e) 666 (o) 44 (h) 2 (a) 777 (r) 2 (a) After entering the a...

Using the Speed Dial Application 36 4610SW IP Telephone User Guide Adding a Speed Dial Button To add a Speed Dial button: 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays . 2. Press the Add softkey. The Speed Dial Name Entry screen displays, wi...

Updating Speed Dial Button Label Information Issue 4 November 2006 37 9. To exit the Speed Dial application, press the Phone/Exit ( ) button. Note: Note: You can position an entry at the beginning of the list, out of alphabetical order, by placing a space, asterisk, etc. as the first character of th...

Using the Speed Dial Application 38 4610SW IP Telephone User Guide 8. When the Name and/or Number have been updated, press the Save softkey to update the Speed Dial button. The Name/Number entry is updated, and all Speed Dial buttons are re-sorted in alphabetical order by Name. The Speed Dial Main s...

Issue 4 November 2006 39 Chapter 4: Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4610SW IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries. For information o...

Using the Call Log Application 40 4610SW IP Telephone User Guide Viewing a Call Log To view a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Call Log Main screen displays the Caller’s name, number, and time/date of the first three unanswered call s. Note: Note: ...

Adding a Call Log Entry to a Speed Dial Button Issue 4 November 2006 41 Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays . 2. If the party for whom you ...

Using the Call Log Application 42 4610SW IP Telephone User Guide Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry To delete a single Call Log entry: 1. Access the Call Log application by pressing the Log softkey....

Deleting Call Log Entries Issue 4 November 2006 43 Deleting All Entries from a Call Log To delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays . 2. To clear the Missed Calls Log, proceed to Step 3 . To clear the In...

Issue 4 November 2006 45 Chapter 5: Using the Web Access Application Introduction One of the exciting aspects of the 4610SW IP Telephone is its optional Web Access application. You can actually use your telephone to access your Corporate intranet and the World Wide Web. Your System Administrator can...

Using the Web Access Application 46 4610SW IP Telephone User Guide Web Access Authentication Depending on how your Web Access application is administered, you might have to provide identification before gaining access to Web pages. If you do not know your User ID or Password, contact your System Adm...

Using the Web Access Application 48 4610SW IP Telephone User Guide Entering Text on Web Pages Text entry pages are those on which you can enter data, for example, a name, a Web address (URL), or other identifying information. A set of square brackets , possibly with text in between, identifies a pag...

4610SW IP Telephone Options 52 4610SW IP Telephone User Guide Accessing the Options Main Menus To access the Options main menus: 1. To access the Options application, press the Options button ( ) to the right of and below the softkeys. The first of four Options Main screens displays . 2. Use the sta...

Application Options Issue 4 November 2006 53 The procedures that follow describe each Options category in detail. 1. To select an option, press the Line/Feature button on either side of the desired option. The respective Options screen displays . 2. To change the current setting, press the correspon...

4610SW IP Telephone Options 54 4610SW IP Telephone User Guide Setting the Phone Screen on Answer? Option When the Phone Screen on Answer? option is set to Yes , the Phone screen appears in the display area when you answer a call, regardless of the screen you were working with at that time. You lose ...

Application Options Issue 4 November 2006 55 Setting the Display Call Timers? Option Your 4610SW IP Telephone is capable of displaying two types of Call Timer. The Call Timer displays in the top display area showing the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) form...

4610SW IP Telephone Options 56 4610SW IP Telephone User Guide Setting Visual Alerting When this option is set to No (the default), ringing is the only notification of an incoming call. When set to Yes , your phone rings and your voice message indicator light flashes to alert you to an incoming call....

Status Screen Viewing Options Issue 4 November 2006 57 Status Screen Viewing Options Two Status Main screens provide views of telephone and system information. You generally do not need to view this information. However, if problems occur, your System Administrator might ask you to report certain va...

4610SW IP Telephone Options 58 4610SW IP Telephone User Guide Viewing Quality of Service (QoS) Status QoS refers to a number of mechanisms used to improve audio quality over the network. Viewing Interface Status Your phone interfaces with several system hardware devices and system software. This scr...

Changing the Display Contrast Issue 4 November 2006 59 Changing the Display Contrast On first-time startup, your 4610SW IP Telephone’s display area contrast is set to a mid-level. To adjust it to better suit your work environment and lighting, 15 contrast levels are available. Note: Note: You might ...

Logging Off the 4610SW IP Telephone Issue 4 November 2006 61 5. To re-label a Feature button, use the dialpad and any applicable Line/Feature buttons, to enter the new label (13 or less characters). To restore the default label to the selected Feature button, select Clear to remove the label you pre...

4610SW IP Telephone Options 62 4610SW IP Telephone User Guide Reinstating the Phone After a Log Off When your phone is logged off, the top line displays “Ext.=”. 1. To reinstate your phone following a log off, use the dialpad to enter your Extension Number, then press the Pound ( # ) key. The displa...

Backup/Restore Options Issue 4 November 2006 63 Settings Saved During a Backup When the Backup/Restore Option is properly administered, Backup/Restore saves the following settings and preferences: ● Personalized Ring setting ● Redial setting ● Phone Screen on Answer? (yes/no) ● Phone Screen on Calli...

4610SW IP Telephone Options 64 4610SW IP Telephone User Guide 2. To automatically back up all your options settings, your Feature button labels, and your Speed Dial information following a save to any of these values, select the Line/Feature button to the right or left of Automatic Backup . The sett...

Selecting a Display Language Issue 4 November 2006 67 3. Repeat this procedure from Step 1 for each FTP setting you want to add or modify. Selecting a Display Language Users can change the user interface language their 4610SW IP Telephones display. Standard language options are: ● English (the defau...

Changing a Phone/PC Ethernet Interface Issue 4 November 2006 69 Changing a Phone/PC Ethernet Interface The 4610SW IP Telephone ordinarily communicates with any optionally-attached PC in auto-negotiation mode. This basically means the PC and telephone together decide how to communicate when they are ...

Issue 4 November 2006 71 Chapter 7: Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your IP telephone. Headsets for 4600 Series IP Telephones Avaya supports only those headsets and headset adapters that carry an Av...

Headsets and Handsets 72 4610SW IP Telephone User Guide Handsets for 4600 Series IP Telephones Specialized handsets are available for noisy environments, hearing-impaired users, and other special purposes. See the following table for specialized handsets and replacement handsets for your phone. Hand...

Issue 4 November 2006 73 Chapter 8: Telephone Management and Troubleshooting Introduction The 4600 Series IP Telephones are relatively trouble-free. This chapter provides helpful information for: ● Interpreting the different ringer tones you hear. ● Interpreting the 4610SW’s display symbols. ● Testi...

Interpreting Display Icons Issue 4 November 2006 75 Interpreting Display Icons As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might s...

Telephone Management and Troubleshooting 76 4610SW IP Telephone User Guide Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after connecting it the first time. Unless your System Administrator has already initialized your telephone, you might experience a delay ...

Telephone Management and Troubleshooting 78 4610SW IP Telephone User Guide Troubleshooting 4610SW Applications Problem/Symptom Suggested Resolution GENERAL: A feature does not work as indicated in this guide, or does not work as it had previously worked. Verify the procedure and retry. Check below t...

Resetting and Power Cycling the IP Telephone Issue 4 November 2006 79 Resetting and Power Cycling the IP Telephone Reset your IP telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. ! CAUTION: CAUTION: Use a Power C...

Telephone Management and Troubleshooting 80 4610SW IP Telephone User Guide 3. Choose one of the following: 4. Press # to restart the phone or * to terminate the restart and restore the phone to its previous state. Note: Note: Any reset/restart of your phone may take a few minutes. Power Cycling the ...

Issue 4 November 2006 81 Index Index Numerical 4600 Series IP Telephones Handsets . . . . . . . . . . . . . . . . . . . . 72 Headsets for . . . . . . . . . . . . . . . . . . 71 4610SW Applications, Troubleshooting . . . . . . . 78 4610SW IP Telephone about the . . . . . . . . . . . . . . . . . . . ....