Avaya 4602SW - Manuals

Introduction 6 4600 Series IP Telephone Release 2.2 Installation Guide Document Organization The guide contains the following sections: Change History Chapter 1: Introduction Provides an overview of the 4600 Series IP Telephone Installation Guide. Chapter 2: 4600 Series IP Telephone Installation Des...

Document Organization Issue 2.2 April 2005 7 Terms Used in This Guide Issue 2.0 This version of the document, revised and issued in December, 2003, supports through Avaya Communication Manager Release 2.0. This version also supports the addition of the 4610SW and 4620SW IP Telephones, and the 4690 I...

Introduction 8 4600 Series IP Telephone Release 2.2 Installation Guide Conventions Used in This Guide This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions Note: Note: This symbol precedes additional information about a t...

Related Documents Issue 2.2 April 2005 9 Related Documents ● DEFINITY Documentation Release 8.4 This document describes how to administer a DEFINITY switch with Release 8.4 software. ● DEFINITY Documentation Release 9 This document describes how to administer a DEFINITY switch with Release 9 softwar...

Customer Support Issue 2.2 April 2005 11 ● 4601/4602/4602SW IP Telephone Stand Instructions This document provides information on how to desk- or wall-mount a 4601 or 4602/4602SW IP Telephone. ● 4610SW IP Telephone Stand Instructions This document provides information on how to desk- or wall-mount a...

Issue 2.2 April 2005 13 Chapter 2: 4600 Series IP Telephone Installation Introduction The 4600 Series IP Telephone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing DEFINITY ® /MultiVantage™ IP Solutions platform. The 4600 Series ...

4600 Series IP Telephone Installation 14 4600 Series IP Telephone Release 2.2 Installation Guide IP Telephone Models There are fifteen telephone set models defined in the 4600 Series IP Telephone family: Telephone models containing the SW designation have the same appearance, user interface, and fun...

Pre-Installation Checklist Issue 2.2 April 2005 15 Pre-Installation Checklist Before plugging in the 4600 Series IP Telephone, verify that all the following requirements are met. Failure to do so prevents the telephone from working and can have a negative impact on the network. Print copies of this ...

4600 Series IP Telephone Installation 16 4600 Series IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUT ION: Using IP telephones on R8.4 or R9 requires extreme caution. You would be downgrading the telephones to these very old releases. Downgrading any Avaya IP Telephone other than the 4612...

Pre-Installation Checklist Issue 2.2 April 2005 17 Note: Note: The 4630 IP Telephone does not support IEEE-standard power, and therefore requires the Power Module. The 4690 IP Conference Telephone is powered with a special LAN/power cable with a power interface module included with this phone. Requi...

4600 Series IP Telephone Installation 18 4600 Series IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP Telephone ! CAUTION: CAUTION: Be careful to use the correct jack when plugging in the telephone. The jacks are located on the back of the telephone housing and are flanked b...

4600 Series IP Telephone Installation 20 4600 Series IP Telephone Release 2.2 Installation Guide Figure 1: Connection Jacks on a 4601/4602/4602SW/4606/4612/4624 IP Telephone DC (DSS 4624) optionalfacultatifoptionaleopcional = See Note

Assembling the 4600 Series IP Telephone Issue 2.2 April 2005 25 Figure 5: Connection Jacks on a 4610SW IP Telephone

4600 Series IP Telephone Installation 26 4600 Series IP Telephone Release 2.2 Installation Guide Figure 6: Connection Jacks on a 4690 IP Conference Telephone optionalfacultatifoptionaleopcional = DC

Dynamic Addressing Process Issue 2.2 April 2005 27 Dynamic Addressing Process Note: Note: Before starting this process, you must have an extension number for the IP telephone and the Avaya Communication Manager security code (password) for that extension. The following description of the process of ...

4600 Series IP Telephone Installation 28 4600 Series IP Telephone Release 2.2 Installation Guide 2. The IP telephone sends a request to the DHCP server and invokes the DHCP process. One of the following messages display: where s is the number of seconds that have elapsed since DHCP was invoked. The ...

Dynamic Addressing Process Issue 2.2 April 2005 29 5. The IP telephone connects to the TFTP or HTTP server and looks for an upgrade script file. During TFTP or HTTP processing for the 4601 IP Telephone, both Call Appearance Line indicators flash continuously 500 milliseconds on, 500 milliseconds off...

Downgrading Avaya IP Telephones Issue 2.2 April 2005 31 Downgrading Avaya IP Telephones ! Important: Imp ortant: We strongly recommend that you upgrade DEFINITY to the latest release rather than take the extreme steps in this section. There is no reason currently known to downgrade any Avaya IP Tele...

Issue 2.2 April 2005 33 Chapter 3: Local Administrative Options Introduction After you have successfully installed an IP telephone, you might be instructed to administer one of the options described in this chapter. Note: Note: You can modify the settings file to set parameters for IP telephones tha...

Local Administrative Options 34 4600 Series IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Perform these procedures only if instructed to do so by the system or LAN administrator. Static administration of these options causes upgrades to work differently than if they are administere...

Entering Data for Administrative Options Issue 2.2 April 2005 35 5. How to backspace depends on the type of phone being installed, as shown in this chart: When you press the applicable button or key to backspace, the most recently entered digit or period is erased from the display. The cursor remain...

Local Administrative Options 36 4600 Series IP Telephone Release 2.2 Installation Guide Entering Data for the 4601 IP Telephone Because the 4601 IP Telephone has no display, its LEDs indicate: ● when data entry is required, ● whether processing is taking place, prohibiting data entry, and ● confirma...

About Local Administrative Procedures Issue 2.2 April 2005 37 About Local Administrative Procedures Local administrative procedures allow you to customize the 4600 Series IP Telephone installation for your specific operating environment. This section provides a description of each local administrati...

Local Administrative Options 38 4600 Series IP Telephone Release 2.2 Installation Guide Group Identifier (Release 2.0 and later only) G R O U P (4 7 6 8 7) Group Identifier on page 48 Computer-Telephony Integration C T I (2 8 4) Computer-Telephony Integration (CTI) Enable/Disable on page 49 Site-Spe...

Pre-Installation Checklist for Static Addressing Issue 2.2 April 2005 39 Pre-Installation Checklist for Static Addressing Before performing static addressing, verify that all the requirements listed in the Requirements to Verify about the Network section of the Pre-Installation Checklist are met. Yo...

Local Administrative Options 40 4600 Series IP Telephone Release 2.2 Installation Guide Note: Note: The displays on the 4602, 4602SW, 4610SW, 4612, 4620, 4620SW, 4621SW, 4622SW, 4624, 4625SW, 4630, 4630SW, and 4690 IP Telephones accommodate 24 characters per line. The display on the 4606 Telephone a...

Interface Control Issue 2.2 April 2005 45 Interface Control Use the following procedure to set or change the interface control value. Note: Note: The 4601, 4602, and 4690 Telephones do not have Ethernet PC interfaces, so this procedure does not apply to those phones. 1. While the phone is on-hook an...

Computer-Telephony Integration (CTI) Enable/Disable Issue 2.2 April 2005 49 Computer-Telephony Integration (CTI) Enable/Disable Use the following procedure to enable or disable the CTI interface. Note: Note: The default for the CTI interface is enabled. The 4601, 4602, 4602SW, and 4690 do not suppor...

Local Administrative Options 50 4600 Series IP Telephone Release 2.2 Installation Guide 4. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays. The new values are saved, and the user interface is restored to it...

Reset System Values Issue 2.2 April 2005 51 After the 4601 “displays” the current SSON, the Message Waiting indicator at the top of the phone and the Message button LED on the faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected. 2. Enter a valid value between 1...

Local Administrative Options 52 4600 Series IP Telephone Release 2.2 Installation Guide Note: Note: Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. F...

Restart the Telephone Issue 2.2 April 2005 53 Restart the Telephone Use the following procedure to restart the telephone. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 7 3 7 3 8 # (Mute R E S E T #) Note: Note: Press the Mute but...

Local Administrative Options 54 4600 Series IP Telephone Release 2.2 Installation Guide Signaling Protocol Identifier Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Note: Note: Perform this...

Clear Procedure Issue 2.2 April 2005 57 Clear Procedure Sometimes, you might want to remove all administered values, user-specified data, and option settings. Essentially, you want to return a telephone to its initial “clean slate” condition. This is usually done when passing a telephone to a new, d...

Local Administrative Options 58 4600 Series IP Telephone Release 2.2 Installation Guide 3. Press the * button to terminate the procedure without clearing the values. Press the # button to clear all values to their initial default values. A confirmation tone sounds and the following text displays lef...

Manually Setting the DHCP Client Hardware Address Issue 2.2 April 2005 59 phone and the Message button LED on the faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected. 2. To change the Alerting value, press *. Depending on the current value, the other value is s...

Issue 2.2 April 2005 63 Chapter 4: Troubleshooting Guidelines Introduction This chapter describes problems that might occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guidel...

Troubleshooting Guidelines 64 4600 Series IP Telephone Release 2.2 Installation Guide ● Use the ADDR option to verify IP addresses. See Static Addressing Installation on page 39 for information. ● Use the QoS option to verify QoS parameters. See Chapter 3: Local Administrative Options . 3. If the 46...

The View Administrative Option Issue 2.2 April 2005 65 The View Administrative Option If you are using static addressing and encounter problems, use the following procedure to verify the current values of system parameters and file versions. Note: Note: Also use the ADDR option to view IP addresses....

Troubleshooting Guidelines 66 4600 Series IP Telephone Release 2.2 Installation Guide PWB SN cccccccccccccccccccc Printed Wiring Board (circuit board) Serial Number, up to 18 ASCII graphic characters. PWB comcode ccccccccc 9 ASCII numbered characters. MAC address 00:60:1D:hh:hh:hh Each octet of the ...

Error and Status Messages Issue 2.2 April 2005 67 Error and Status Messages Note: Note: This section describes error and status messages only for those IP telephones having a display. For error and status messages related to installing a 4601 IP Telephone, see Troubleshooting the 4601 IP Telephone o...

Issue 2.2 April 2005 75 Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: Note: The display messages shown in this appendix do not...

Restart Scenarios 76 4600 Series IP Telephone Release 2.2 Installation Guide 3. Press the * key to terminate the procedure without restarting the telephone. Press the # key to restart the telephone. The remainder of the procedure depends on the status of the boot and application files: Boot File Nee...

Restart Scenarios 78 4600 Series IP Telephone Release 2.2 Installation Guide 9. The script file is processed. The software determines that the telephone’s boot code file name (BOOTNAME) is not the latest version. APPNAME is set to the name of an application file to replace the boot code. The followi...

Restart Scenarios 80 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either the application file if there is one or the boot code is uncompressed into RAM, the following message displays: This message counts the seconds as the application file (4620_031225.app in this example) is be...

Issue 2.2 April 2005 85 Index Index Numerical 4600 Series IP Telephone Assembling the . . . . . . . . . . . . . . . . . 18 Installation . . . . . . . . . . . . . . . . . . . 13 Models . . . . . . . . . . . . . . . . . . . . . 14 Powering the . . . . . . . . . . . . . . . . . . 18 Requirements . . . ...