Avaya 38DHB0002UKFD - Manuals

Contents Workforce Management Interface Page 2 Installation/User Manual 38DHB0002UKFD Issue 4 (18/07/2002) Contents Introduction ................................................................................................................................ 3 General ...................................

Introduction General Introduction General Workforce Management Interface This application communicates with the Delta Server. It downloads call data at 15-minute intervals in order to calculate forecasting, rostering and scheduling of agent resources using third party applications. Workforce Managem...

Workforce Management Interface Installation Workforce Management Interface Installation This software is available on the INDeX applications General Release CD and can be installed on a client PC running Windows NT, Windows 2000, Windows 98 or Windows 95. 1. Close any applications that are running a...