Avaya 16-300272 - Manuals

Chapter 1 Introduction to Broadcast Server Broadcast Server Overview 2 Broadcast Server User Guide Broadcast Server Overview Broadcast Server, a server-based application, manages alerts created by Broadcast Server users and sent to subscribers , according to rules and schedules defined by the Broadc...

Broadcast Server User Guide Chapter 1 Introduction to Broadcast Server Broadcast Server Overview 3 Users Broadcast Server has one administrative user (Administrator) with full access to all Broadcast Server controls. The Broadcast Server Administrator can create accounts for other users who will com...

Chapter 1 Introduction to Broadcast Server Broadcast Server Overview 4 Broadcast Server User Guide The Broadcast Server administrator can see all distribution lists while individual users can only see those lists they own and those that have been shared with them by the administrator. By default, th...

Broadcast Server User Guide Chapter 1 Introduction to Broadcast Server Broadcast Server Overview 5 Sending Alerts Creating and sending an alert is easy through the Broadcast Server. You use a Web-based interface to configure the alert, a delivery schedule, and the distribution list(s) to receive the...

Chapter 1 Introduction to Broadcast Server Opening and Using the Broadcast Server Interface 6 Broadcast Server User Guide Opening and Using the Broadcast Server Interface All administrative and user tasks are performed through a web-based interface. To open the interface, enter the following URL in ...

Broadcast Server User Guide Chapter 1 Introduction to Broadcast Server Configuring Broadcast Server 7 Initial Configuration In typical usage, the Broadcast Server administrator enables a select group of users to broadcast alerts to distribution lists obtained from the Application Gateway (which is s...

Chapter 1 Introduction to Broadcast Server Configuring Broadcast Server 8 Broadcast Server User Guide b. Media FilesMedia files consist of alert tones and images files. (Image files are not supported on all phones.) The system media files provided with Broadcast Server are available to all users. To...

9 Broadcast Server User Guide Chapter 2 Application Gateway and Broadcast Server Operation As shown in the following illustration, Broadcast Server communicates only with the Application Gateway. The Application Gateway provides Broadcast Server with device information and manages all communication ...

11 Broadcast Server User Guide Chapter 3 System Management The System Management page is a single location for defining all Broadcast Server control parameters and for performing system-level tasks such as temporarily disabling the system. Component Versions This section lists the versions of the va...

Chapter 3 System Management Server configuration 12 Broadcast Server User Guide Server configuration Support items Item Description Suspend BCS button Click this button to temporarily disable the Broadcast Server messaging functionality. Only use this feature if you believe that the Broadcast Server...

Broadcast Server User Guide Chapter 3 System Management Home page tips 13 Home page tips Item Description Tip 1 The text to display in the first blue tip box on the Broadcast Server home page. Tip 2 The text to display in the second blue tip box on the Broadcast Server home page. Tip 3 The text to d...

15 Broadcast Server User Guide Chapter 4 System Messages System messages are status messages that the Broadcast Server places in the database when it detects system errors.Note that these messages are not sent to subscribers or distribution lists – they are reserved for the Broadcast Server system a...

17 Broadcast Server User Guide Chapter 5 User Management Broadcast Server users are individuals who can log in to Broadcast Server to create and manage content. The administrator’s task is to define users and assign privileges to those individuals. Privileges dictate to which distribution lists a us...

Broadcast Server User Guide Chapter 5 User Management The User Page 19 The User Page User information The Active checkbox indicates whether the user record is active in Broadcast Server – that is, whether the user may log in to the system. At minimum, a Broadcast Server user must have a user ID and ...

Chapter 5 User Management The User Page 20 Broadcast Server User Guide Shared distribution list access This section allows you to select the shared distribution lists to which the user may send alerts. Note that these are not all the distribution lists in the system – only those shared among users a...

Broadcast Server User Guide Chapter 5 User Management The User Page 21 Alert access This section allows you to specify the kinds of alerts a user may access and what operations they may carry out on those types of alerts. Allow user to add subscribers to distribution lists If this option is checked,...

23 Broadcast Server User Guide Chapter 6 Subscriber Management Subscribers are IP telephones that can receive content posted by Broadcast Server users. A subscriber entry is created when Broadcast Server receives subscriber information from the Application Gateway when an IP telephone comes online. ...

Broadcast Server User Guide Chapter 6 Subscriber Management The Subscriber Page 25 The Subscriber Page Subscriber information The Active checkbox indicates whether the subscriber record is active in Broadcast Server – that is, whether the subscriber will receive alerts posted by Broadcast Server use...

Chapter 6 Subscriber Management Subscriber settings 26 Broadcast Server User Guide Subscriber settings Subscriber settings are options set for a particular subscriber. Distribution list membership This section lists the distribution lists the subscriber belongs to. Click a distribution list to edit ...

27 Broadcast Server User Guide Chapter 7 Distribution List Management Distribution lists enable you to group subscribers together as recipients for alerts. These lists can be created and maintained by the system administrator. You can also configure the Application Gateway to add entries to the dist...

Chapter 7 Distribution List Management The Distribution List Page 28 Broadcast Server User Guide Automatically created distribution lists If you have configured the Application Gateway to obtain department information from a directory source (LDAP or CSV), Broadcast Server will automatically create ...

Broadcast Server User Guide Chapter 7 Distribution List Management Quick FAQ 29 Sharing distribution lists Sharing distribution lists is a way to standardize on a set of distribution lists across the organization and is easy to do in the Broadcast Server. Only the system administrator can perform th...

Broadcast Server User Guide Chapter 7 Distribution List Management The Distribution List Membership Page 31 A shared distribution list will also have a link titled Edit user permissions – allowing you to link to the Distribution List User Permissions page where you can select the Broadcast Server us...

Chapter 7 Distribution List Management The Distribution List User Permissions Page 32 Broadcast Server User Guide distribution list into one named United States along with other regional US lists. You could do the same for locations in other cites in other countries, or any combination or configurat...

Broadcast Server User Guide Chapter 7 Distribution List Management The Distribution List User Permissions Page 33 This page is available from the Edit User Permissions link on the Manage Distribution Lists page if ownership of the list has been shared, as described in “Sharing distribution lists,” p...

35 Broadcast Server User Guide Chapter 8 Media Management Media in Broadcast Server consists of image and audio files stored on the Broadcast Server. These files are stored in media libraries maintained by the system administrator and/or individual Broadcast Server users. Not all phones support the ...

Chapter 8 Media Management The Media List 36 Broadcast Server User Guide The media list includes these sections: • System Images – graphics used internally by Broadcast Server (available to the system administrator only) • Shared Images – graphics available to Broadcast Server users • My Images – gr...

Broadcast Server User Guide Chapter 8 Media Management Quick FAQ 37 Media ownership The Owner column (available to the system administrator only) contains the name of the user who currently owns the media item. The administrator can change ownership of audio items, assigning them to another user, or...

Chapter 8 Media Management The Media Page 38 Broadcast Server User Guide The Media Page The Active checkbox indicates whether the media item is active– that is, whether the item can be used by users when creating alerts.All media items must have a name and a short description, as well as a file cont...

Broadcast Server User Guide Chapter 8 Media Management The Media Page 39 Note Graphics converted to a format that can be displayed on IP phones may suffer degradation depending on the size, aspect ratio, and color-depth of the picture. For best results use a file with a resolution and color model ap...

41 Broadcast Server User Guide Chapter 9 External Service Management External Services are network-based applications that can be launched from IP telephones. Broadcast Server allows users to link their alerts to such services in order to provide content and functionality beyond the scope of the Bro...

45 Broadcast Server User Guide Chapter 10 Broadcast Alert Management Alerts can be created and updated by Broadcast Server users and posted to distribution lists. This section describes alert creation, modification and management. The Alert List The alert list page shows the alerts available to the ...

Chapter 10 Broadcast Alert Management Column Descriptions 46 Broadcast Server User Guide Column Descriptions Icon Description The alert has been disabled and will not be sent to subscribers.The alert’s delivery schedule dictates that the alert should be delivered at the current time.The alert’s deli...

Broadcast Server User Guide Chapter 10 Broadcast Alert Management Alert Types 47 Alert Types Broadcast Server allows users to send three types of alerts – emergency, normal, and background alerts. Emergency alerts Emergency alerts are pushed immediately, override other alerts, and are sent with barg...

Broadcast Server User Guide Chapter 10 Broadcast Alert Management The Alert Page 49 The Alert Page The alert page allows you to manage the content of alerts. This page is divided into sections – some may not be available depending on the privileges assigned by the system administrator. Item Descript...

53 Broadcast Server User Guide Chapter 11 My Preferences The Preferences page allows you to change your password as well to set preferences for how information should be displayed. Changing your password Fill out both fields and click the Save button to save your password. You can also clear your ex...

55 Broadcast Server User Guide Chapter 12 Troubleshooting This section discusses common problems and possible resolutions. Common problems Issue Description/Resolution Priority alerts are not being displayed on phones as soon as they are sent Priority alerts typically take about 5 seconds to propaga...

Appendix Broadcast Server User Guide 57 A Push XML API Broadcast Server communicates with the Application Gateway through the Push XML API. You can use that same interface to send alerts from other applications to IP phones. For example, you might wish to send call center statistics, sales updates, ...

Appendix A Push XML API Preparing the Application Gateway and an Application to Use the Push XML API Broadcast Server User Guide 58 Preparing the Application Gateway and an Application to Use the Push XML API To send alerts from a third-party application to IP phones through the Push XML API, you mu...

Broadcast Server User Guide Appendix A Push XML API Push XML API Operation 59 Push XML API Operation Once the Application Gateway is aware of a third-party application, it performs the following operations: • Listens for XML data from the application, including distribution lists to track for the ap...

Appendix A Push XML API Push XML API Operation Broadcast Server User Guide 60 Alert action specifies how the Application Gateway is to handle the alert: • If the alert is active, schedule and push it to the phone and also save it in the alert history list. Action = schedule. • If the alert is active...

Broadcast Server User Guide Appendix A Push XML API Push XML API Operation 61 Schedule The Schedule element is optional. If the Schedule element is not provided, the alert is pushed immediately. The Schedule element requires the following child elements: • begin_date , end_date , begin_time , and en...

Appendix A Push XML API Push XML API Operation Broadcast Server User Guide 62 DistributionList Request The Push XML API enables you to push an alert to specific devices and/or distribution lists. A distribution list is composed of subscribers, which are IP phones that have registered with the Applic...

Broadcast Server User Guide Appendix A Push XML API Push XML API Operation 63 ServerRegistration Response The ServerRegistration element is a response sent from the Application Gateway to the application after you submit the application’s URL through the Application Gateway Administration Tool. The ...

Appendix A Push XML API Push XML Reference Broadcast Server User Guide 64 Push XML Reference The following topics provide a detailed description of the Push XML: • Character Set and Character Entities, page 64 • XML Declaration, page 64 • ManagePushMessage, page 65 • ManageDistributionLists, page 68...

Broadcast Server User Guide Appendix A Push XML API Push XML Reference 69 ServerRegistration ServerRegistration is sent from the Application Gateway to the application URL specified in the Operation > Voice Office > IP Phone page of the Application Gateway Administration Tool. The ServerRegist...

Broadcast Server User Guide Appendix A Push XML API Sample ASP Pages 71 Sample ASP Pages You can use the script language of your choice to generate XML code. We have provided sample Microsoft Active Server Pages (ASP) scripts to help you get started. Your application will need to generate two ASP fi...