Avaya V880 - Manual

Contents 6 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 OpenBoot initialization commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Diagnosing LED patte...

Issue 2.0 June 2004 7 Preface Avaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting is written for technicians who install and maintain call center applications such as Avaya Call Management System (CMS). Note: Note: The Sun Fire V880 computer is...

Preface 8 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting ● To add a procedure for installing the XVR-100 graphic accelerator card software (see Installing the XVR-100 software packages on page 75). ● To update the tape ordering procedures (see Ordering tapes...

Availability Issue 2.0 June 2004 9 Availability Copies of this document are available from one or both of the following sources: Note: Note: Although there is no charge to download documents through the Avaya Web site, documents ordered from the Avaya Publications Center must be purchased. ● The Ava...

Preface 10 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Related documentation You might find the following Avaya CMS documentation useful. This section includes the following topics: ● Change description on page 10 ● Software documents on page 10 ● Adminis...

Related documentation Issue 2.0 June 2004 11 Administration documents For more information about Avaya CMS administration, see: ● Avaya Call Management System Release 12 Administration, 07-300062 ● Avaya Call Management System Database Items and Calculations, 07-300011 ● Avaya CMS Supervisor Release...

Preface 12 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Platform upgrades and data migration Use a platform upgrade when upgrading to a new hardware platform (for example, upgrading from a SPARCserver 5 to a Sun Blade 150). The new hardware platform is shi...

Related documentation Issue 2.0 June 2004 13 Hardware documents For more information about Avaya CMS hardware, see: ● Avaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting, 585-215-116 ● Avaya Call Management System Sun Fire V880 Computer Connect...

Preface 14 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Documentation Web sites For product documentation for all Avaya products and related documentation, go to http:// www.avayadocs.com . Additional information about new software or hardware updates will...

Support Issue 2.0 June 2004 15 Support Contacting Avaya technical support Avaya provides support telephone numbers for you to report problems or ask questions about your product. For United States support: 1- 800- 242-2121 For international support: See the 1-800 Support Directory listings on the Av...

Issue 2.0 June 2004 17 Installation This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion. Procedure Completed Preparing for installation on page 18 Unpacking and inventorying the equipment o...

Installation 18 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Preparing for installation This section contains the following information that will help you prepare for the computer installation: ● Safety precautions on page 18 ● System precautions on page 1...

Preparing for installation Issue 2.0 June 2004 19 System precautions Ensure that the voltage and frequency of the power outlet that is used matches the electrical rating labels on the equipment. Wear antistatic wrist straps when handling any magnetic storage devices, CPU/Memory boards, or other prin...

Installation 20 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Electrical specifications Physical specifications Parameter Value Input ● Nominal voltage range ● Maximum current AC RMS ● AC operating range ● Nominal frequencies ● 100-240 V AC, autoranging ● 1...

Preparing for installation Issue 2.0 June 2004 21 Service access specifications Environmental specifications For the most reliable system operation: ● The room must have sufficient air conditioning capacity to support the cooling needs of the entire system. ● The air conditioning system must have co...

Installation 22 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Unpacking and inventorying the equipment ! WARNING: WARNING: Never move the system when the power is on. Excessive movement can cause catastrophic disk drive failure. Always turn the power off be...

Unpacking and inventorying the equipment Issue 2.0 June 2004 23 Parts list Verify that you have the following components before you begin the installation: ! Important: ! Important: Important: DO NOT install internal hardware shipped loose with the Sun machine at this time. This will be done under t...

Installation 24 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Computer layout Familiarize yourself with the layout of the computer. The minimum configuration for the computer is as follows: ● One CPU/Memory board (with two UltraSPARC lIl processors and 4-GB...

Unpacking and inventorying the equipment Issue 2.0 June 2004 25 Front panel The following figure shows the front of the computer with the disk drive door open. Tape drive Disk drive slots v880_front.cdr

Installation 26 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Back panel The following figure shows the back panel of the computer. (not used) (Graphics card) (SunSwift card, or ) Dual FastEthernetand Dual SCSI card v880_rear.cdr Power supply 1 Power cord s...

Unpacking and inventorying the equipment Issue 2.0 June 2004 27 Hardware options The following table lists the hardware options for the computer. . Rack mounting The computer can be rack mounted. For information about rack mounting, see Sun Fire 880 Server Rackmounting Guide at the Sun documentation...

Installation 28 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Setting up power To set up the AC power: 1. Locate the key switch, insert the key, and turn the key switch to the Forced Off position. See the following figure. 2. Connect the IEC 320 end of each...

Peripheral connectivity Issue 2.0 June 2004 29 Peripheral connectivity The following figure shows in general how equipment is connected to the computer. The callouts are described in Parts list on page 30. One HSI/P card is usedfor up to four ACDs.A second HSI/P card isneeded for five to eight ACDs....

Connecting the monitor, keyboard, and mouse Issue 2.0 June 2004 31 Connecting the monitor, keyboard, and mouse To connect the monitor, keyboard, and mouse to the computer: 1. Attach the monitor video cable to the graphics card, which is installed in slot 7. Tighten the thumbscrews to secure the conn...

Installation 32 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Connecting the remote console modem The remote console modem allows personnel at a remote support center to dial in and perform maintenance on the computer. The modem is a U.S. Robotics Sportster...

Connecting the RSC for remote access (optional) Issue 2.0 June 2004 33 Connecting the RSC for remote access (optional) The RSC card provides the following optional connections: ● An ethernet connection to the customer network that allows personnel to telnet into the RSC to perform provisioning, main...

Installation 34 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Connecting the switch link Use either of the following two ways to connect the CMS computer to a switch: ● TCP/IP over a local area network (LAN) ● X.25 protocol over a hard-wired or switched lin...

Turning on the system and verifying POST Issue 2.0 June 2004 35 Turning on the system and verifying POST Once you assemble the system, including the loose hardware that is shipped with the system that you installed with help from CMS Provisioning, turn on the system and verify the results of the Pow...

Installation 36 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 5. Turn the key switch to the normal On position. See the following figure. 6. Press and release the power button to the left of the key switch to turn on the system. Note: Note: The POST diagnos...

Turning on the system and verifying POST Issue 2.0 June 2004 37 9. Enter: probe-scsi-all This verifies that the system sees the disk drives and backplane, the tape drive, and the DVD-ROM drive. A message that is similar to the following is displayed: 10. Verify that all of the devices are recognized...

Identifying installed PCI cards Issue 2.0 June 2004 39 Identifying installed PCI cards If there are problems with the PCI cards, do the following to troubleshoot the problem. If all PCI cards are operational, you can skip this procedure. At the command prompt, enter: /usr/platform/‘uname -m‘/sbin/pr...

Installation 40 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting You can also use the cfgadm command to display the following information about the cards in the PCI slots: In the above example: ● Slot 0 has a Dual FastEthernet and Dual SCSI card. ● Slot 1 has ...

Setting the remote console modem options Issue 2.0 June 2004 41 Setting the remote console modem options The computer uses the U.S. Robotics Sportster 33.6 Faxmodem or the Paradyne Comsphere 3910 modem for remote console access. The options for any other modems must be set based on local instruction...

Installation 42 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 6. Enter: cu -s 9600 -b 8 -l cua/a The following message is displayed: 7. Enter the following commands: at&f1 (loads the factory default configuration into active memory) at&w0 (writes th...

Setting the remote console modem options Issue 2.0 June 2004 43 Paradyne Comsphere 3910 modem options The Paradyne Comsphere 3910 modem is used for many locations outside of the United States. This section includes the following topics: ● Recommended options on page 43 ● Option buttons on page 43 ● ...

Installation 44 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting ● Function 3 ( F3 ) - Select the choice, if any, that is currently displayed above F3 . Setting the options To set the options on the Comsphere 3910, use the following procedures: Configuring Fac...

Setting the remote console modem options Issue 2.0 June 2004 45 Setting the data rate 1. Press F2 to select "Configure." "Ld EditArea frm" is displayed. 2. Press the Right Arrow once. "Active(Saved)" is displayed. 3. Press F1 . "Choose Function" is displayed. 4. Press...

Installation 46 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 9. Press F1 for "Nxt." "LSD Control (WinkWhenDisc)" is displayed. 10. Press F1 for "Nxt." "CT111_Rate Cntl (Disable)" is displayed. 11. Press F1 for "Nxt."...

Setting the remote console modem options Issue 2.0 June 2004 47 Saving your settings 1. Press the Single Up Arrow to display "Choose Function" and "Edit Save." 2. Press F3 to select "Save." "Save EditArea to" is displayed. 3. Press F1 to select "Active(Saved)."...

Installation 48 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Turning the system over for provisioning After completing the physical installation of the system, the installation continues with software provisioning. This is often done with the support of th...

Maintenance 50 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Precautions ! DANGER: DANGER: Hazardous energy levels are present inside the system when the system remains connected to a power source, regardless of the key switch position. Also, hazardous ener...

Maintenance 52 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Rear panel The following figure shows the back panel of the computer. (not used) (Graphics card) (SunSwift card, or ) Dual FastEthernet and Dual SCSI card v880_rear_cards.cdr Power supply 1 Power ...

Turning the computer off and on Issue 2.0 June 2004 53 Turning the computer off and on Use the following procedures to turn the computer off and on. Turning off the computer 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. The ok prompt is displaye...

Maintenance 54 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Turning on the computer 1. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 2. Turn on the system monitor. 3. Turn the ke...

Accessing components inside the computer Issue 2.0 June 2004 55 Accessing components inside the computer For most of the maintenance procedures, you must open the side doors and, in some cases, remove the side doors. This section includes the following topics: ● Opening and removing a side door on p...

Accessing components inside the computer Issue 2.0 June 2004 57 Replacing and closing a side door To replace and close a side door: 1. Position the side door mounting pins over the corresponding holes in the chassis rear panel and lower the side door into place. See the following figure. 2. Close th...

Maintaining PCI cards Issue 2.0 June 2004 59 Maintaining PCI cards This section includes the following topics: ● Required references on page 59 ● Precautions on page 60 ● PCI card configuration on page 61 ● Maintaining hot-plug PCI cards on page 62 ● Replacing the graphics card on page 71 ● Installi...

Maintaining PCI cards Issue 2.0 June 2004 61 PCI card configuration The cards are installed in the slots shown in the following table. The minimum configuration has the graphics card in slot 7 and either a SunSwift card in slot 0 or a Dual FastEthernet and Dual SCSI card in Slot 8. Slot Card Number ...

Maintenance 62 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Maintaining hot-plug PCI cards Some of the PCI cards used with the computer can be added, removed, or replaced without shutting down the computer. This procedure is called "hot-plugging" a...

Maintaining PCI cards Issue 2.0 June 2004 63 PCI slot LEDs for hot-plug operation The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when the left door is open. There is a hot-plug button and three LEDs for each PCI slot, as shown below. The PCI ...

Maintenance 64 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting The following table shows how to interpret the PCI slot LED patterns. Preparing a hot-plug card for removal Before you remove a hot-plug card, you must verify that the devices residing on the card...

Maintaining PCI cards Issue 2.0 June 2004 65 2. Enter: ifconfig -a Information similar to the following is displayed: The example above shows two administrable ethernet devices. Device hme0 represents the built-in ethernet port and eri0 represents the ethernet port on a SunSwift or Dual FastEthernet...

Maintenance 68 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Installing a hot-plug PCI card To install a card: 1. Enter: cfgadm This displays the PCI card configuration before you add a card. Make sure the slot is available for a new card. Recheck the confi...

Maintenance 70 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 12. Connect the external cables to the card. 13. Remove the ESD wrist strap. 14. Return the key switch to its original position. 15. Close the side door. Configuring the new or replacement card Af...

Maintaining PCI cards Issue 2.0 June 2004 71 Replacing the graphics card The graphics card provides an interface for the local monitor. ! Important: ! Important: Important: The graphics card does not support hot-plug operation. You must shut down the system and turn off power before installing or re...

Maintaining PCI cards Issue 2.0 June 2004 75 Installing the XVR-100 software packages The XVR-100 software packages must be installed after you install a new XVR-100 graphics accelerator card. If you are replacing an existing XVR-100 graphics accelerator card, you do not have to reinstall this softw...

Maintenance 76 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing older Dual Ethernet and Dual SCSI cards A Dual Ethernet and Dual SCSI card supports ethernet and SCSI connections. Note: Note: The older versions of the Dual Ethernet and Dual SCSI cards...

Maintenance 80 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Maintaining HSI/P cards An HSI/P card supports X.25 switch links. For eight links, two HSI/P cards and two quad cables are needed. If the system uses TCP/IP signaling for all links, HSI/P cards ar...

Maintaining PCI cards Issue 2.0 June 2004 85 Installing the first HSI/P card or a pair of HSI/P cards To install the first HSI/P card or a pair of HSI/P cards: 1. Verify that you have a recent CMSADM file system backup before you change card configurations. 2. Log in to the system as root. 3. Enter:...

Maintenance 88 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 24. Enter: boot -r This reboots the system so that it recognizes the new HSI/P cards. Note: Note: Sometimes the system fails to recognize a newly installed HSI card. If this happens, the command s...

Maintaining PCI cards Issue 2.0 June 2004 89 5. Select the swsetup option. 6. Select the ACD that you want to set up. 7. Accept the existing defaults for the following: ● Switch name ● Switch model (release) ● Vectoring ● Expert agent ● Central office disconnect supervision ● Local port ● Remote por...

Maintenance 90 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Adding a second HSI/P card Use the following procedure to add a second HSI/P card to a system that is already in operation. To add a second HSI/P card: 1. Verify that you have a recent CMSADM file...

Maintenance 94 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing the RSC card This section shows how to replace an RSC card. The RSC card is located below the nine PCI card slots on the I/O board. It is labeled "RSC" on the rear panel of the c...

Maintenance 98 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 22. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 23. Turn on the system monitor. 24. Turn on the system. 25. When the...

Maintaining disk drives Issue 2.0 June 2004 99 Maintaining disk drives This section includes the following topics: ● Disk drive compatibility with CMS loads on page 99 ● Prerequisites on page 99 ● Disk drive configurations on page 100 ● Required references on page 101 ● Replacing disk drives on page...

Maintenance 100 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Disk drive configurations The computer supports a four-disk mirrored configuration that can be expanded to six disks with a field upgrade. The following diagram shows a six-disk configuration: Th...

Maintaining disk drives Issue 2.0 June 2004 101 Required references You need access to the following documents to do the disk maintenance procedures: ● The CMS software installation, maintenance, and troubleshooting document for your CMS release ● Sun Fire 880 Server Service Manual at the Sun docume...

Maintenance 102 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 3. Enter the following commands: cd / luxadm probe The name of the fiber channel loop is displayed. 4. Record the name of the fiber channel loop. In this example, the name is FCloop . 5. Enter: l...

Maintenance 104 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 7. Enter: luxadm remove loop_name ,s number where loop_name is the name of the fiber channel loop, and where number is the slot number for the disk drive. Example: luxadm remove FCloop,s3 A messa...

Maintaining disk drives Issue 2.0 June 2004 105 11. Using your thumb and forefinger, push the drive latch upward to release the drive handle. Swing the handle away from the drive until you feel the drive connector disengage from the backplane. Do not use excessive force. See the following figure. 12...

Maintenance 106 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 15. Enter: luxadm insert The following message is displayed: 16. Release the drive handle on the replacement disk drive. Use your thumb and forefinger to pinch the drive latch upward to open it. ...

Maintenance 112 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Setting up replacement disk drives After you replace defective disk drives, do one of the following, depending on drives replaced: Drives replaced Procedure One boot disk Partition the new boot d...

Maintaining disk drives Issue 2.0 June 2004 113 Partitioning replacement disk drives If you are replacing a defective data disk drive in a system and CMS is not operational, or if you are replacing a single defective boot disk (primary or mirror), you must manually partition the disk drive. Use the ...

Maintaining disk drives Issue 2.0 June 2004 115 Partitioning and formatting a replacement disk To partition and format a disk: 1. At the system prompt, enter: format A message that is similar to the following example is displayed: 2. Enter the disk number that corresponds to the disk that you added....

Maintenance 116 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 3. Enter: partition The partition menu is displayed: 4. At the partition> prompt, enter: print The default partition table is displayed. The table for a 72-GB FC-AL data disk will look similar...

Maintaining disk drives Issue 2.0 June 2004 117 5. Partition the disk by completing the following Steps a through e for all partitions specified in the Disk partition values on page 113. a. At the partition> prompt, enter the partition number from the table. For example: The system prompts for th...

Maintenance 122 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing the DVD-ROM drive To replace the DVD-ROM drive: 1. Remove any CD-ROMs from the drive. 2. Log in to the system as root. 3. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system...

Maintenance 126 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Maintaining tape drives This section includes the following topics: ● Tape drive compatibility on page 126 ● Ordering tapes on page 126 ● Cleaning the tape drive on page 127 ● Replacing the inter...

Maintaining tape drives Issue 2.0 June 2004 127 Cleaning the tape drive This section describes how you clean the tape drive. Note: Note: Starting around June, 2004, CMS servers will no longer ship with tape drive cleaning tapes. Avaya recommends that customers purchase at least one cleaning tape as ...

Maintenance 128 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Replacing the internal tape drive To replace the internal tape drive: 1. Remove any tapes from the drive. 2. Log in to the system as root. 3. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down ...

Maintaining tape drives Issue 2.0 June 2004 131 Adding and removing an external tape drive for data migration To temporarily add an external tape drive for data migration, and remove the tape drive when the migration is complete: 1. Log in to the system as root. 2. Enter the following commands: cd /...

Maintenance 136 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Maintaining CPU/Memory boards This section describes how to replace or add memory modules and CPU/Memory boards. This section includes the following topics: ● CPU and memory configurations on pag...

Maintaining CPU/Memory boards Issue 2.0 June 2004 137 Checking the current memory and CPU configuration To check the current memory size, memory configuration, and CPU configuration: 1. Enter: /usr/platform/‘uname -m‘/sbin/prtdiag -v | pg The current memory size, memory configuration, and CPU config...

Maintenance 138 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Shutting down the system To shut down the system: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 The system shuts down. 2. Press and release the front panel power button to turn off the system. Wait for...

Maintaining CPU/Memory boards Issue 2.0 June 2004 139 Removing a CPU/Memory board To add memory or replace a CPU/Memory board, you must first remove the CPU/Memory board. To remove a CPU/Memory board: 1. Open the right door. 2. Attach one end of an ESD antistatic wrist strap to the system chassis sh...

Maintenance 140 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 5. Rotate the CPU/Memory board ejection levers out so that the CPU/Memory board connectors disengage from the motherboard. See the following figure. 6. Pull the CPU/Memory board from the chassis....

Maintenance 142 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 8. Holding the bottom edge of the module parallel to the socket, align the module so that each of the contacts is centered on a socket pin. See the following figure. 9. Push firmly and evenly on ...

Maintaining CPU/Memory boards Issue 2.0 June 2004 145 Restarting the system To restart the system: 1. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 2. Turn on the system monitor. 3. Turn on the system. This reboots the sys...

Replacing a power supply Issue 2.0 June 2004 147 Replacing a power supply A power supply can be replaced without shutting down the system. ! WARNING: WARNING: A power supply must always occupy bays 0 and 1. If a power supply in bay 0 or 1 fails, you must leave the failed power supply in its bay unti...

Issue 2.0 June 2004 151 Troubleshooting This section includes the following topics: ● Using the remote console on page 152 ● Using the RSC on page 159 ● Tools on page 161 - Using the prtdiag command on page 162 - Using the cfgadm command on page 165 - System messages on page 166 - OpenBoot PROM firm...

Troubleshooting 152 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Using the remote console If your system does not boot, or if the system cannot be diagnosed locally, remote support personnel might want to redirect control of the console port from the local...

Troubleshooting 154 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Redirecting the remote console back to the local console ! CAUTION: CAUTION: Do not enter Ctrl+D from the remote console to exit the system without first redirecting control back to the local...

Using the remote console Issue 2.0 June 2004 155 Redirecting the console using OpenBoot mode This procedure describes how to use the OpenBoot mode to redirect the local console to serial port A . Use the OpenBoot mode to redirect the remote console port when the Solaris method does not work. This ty...

Using the remote console Issue 2.0 June 2004 157 Method 1: from the remote console - To redirect control of the console port from the remote console back to the local console: 1. Do one of the following: ● If the system is in UNIX, enter the following commands at the remote console: eeprom output-de...

Using the RSC Issue 2.0 June 2004 159 Using the RSC The RSC software works in conjunction with the RSC card to allow remote administration of the computer. You will be able to access the Solaris and OpenBoot console functions and control the power-on self-test (POST) and OpenBoot diagnostics. This s...

Troubleshooting 160 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Redirecting the RSC to the local console To redirect the RSC to the local console: 1. Enter from the RSC: /usr/sbin/shutdown -y -i0 -g0 The ok prompt is displayed. ! CAUTION: CAUTION: If the ...

Tools Issue 2.0 June 2004 161 Tools There are several tools available to help diagnose hardware problems. The tools are described in the following sections: ● Using the prtdiag command on page 162 ● Using the cfgadm command on page 165 ● System messages on page 166 ● OpenBoot PROM firmware tests on ...

Troubleshooting 162 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Using the prtdiag command The prtdiag command displays system diagnostic information. To display this diagnostic information, enter: /usr/platform/‘uname -m‘/sbin/prtdiag -v | pg The followin...

Tools Issue 2.0 June 2004 165 Using the cfgadm command The cfgadm command displays diagnostic information about CPU/Memory boards, SCSI controllers, and PCI cards. To display this diagnostic information, enter: cfgadm The following is an example of the results for the computer. ● SBa through SBd sho...

Troubleshooting 166 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting System messages System messages can alert you to system problems, such as a device that is about to fail. By default, many of the messages are displayed on the system console and are stored i...

Tools Issue 2.0 June 2004 167 OpenBoot PROM firmware tests The OpenBoot PROM (OBP) on-board firmware performs a routine set of firmware and hardware tests. Note: Note: Different versions of Solaris have different versions of the OpenBoot commands. Not all commands are available with every version. T...

Troubleshooting 168 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Test descriptions The following table lists some of the OpenBoot PROM On-Board firmware test commands. Note that for some commands, test results are displayed. For other commands, the ok prom...

Tools Issue 2.0 June 2004 169 Probing disk drives This test checks all disk drives. Symptom - The internal disk drives are reporting errors. Solution - To check the status of the disk drives: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 2. At the ok prompt, enter the following...

Troubleshooting 170 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting 5. When you finish testing, enter the following commands: ! CAUTION: CAUTION: If you fail to enter these commands, any reboots that you do in the future will stop at the boot prompt instead o...

Troubleshooting 172 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting OpenBoot diagnostic tests OpenBoot Diagnostics (OBDiag) is a menu-driven diagnostic tool that diagnoses system hardware. OBDiag performs root-cause failure analysis on the referenced devices ...

Tools Issue 2.0 June 2004 175 POST diagnostic messages To use the Power On Self Test (POST) messages (during a reboot) to diagnose remote hardware problems: 1. At the ok prompt, enter: boot 2. Scan the displayed messages on the screen. Watch for error messages. You can identify problems more accurat...

Troubleshooting 176 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting OpenBoot initialization commands The following table describes OpenBoot initialization commands that are provided by the system. These commands are useful in some situations in which the syst...

Tools Issue 2.0 June 2004 177 Diagnosing LED patterns Many hardware components of the computer have LEDs that can be used to diagnose problems. This section describes the following patterns: ● Front panel LEDs on page 177 ● PCI slot LEDs on page 179 ● Power supply LEDs on page 181 ● Disk drive LEDs ...

Troubleshooting 178 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Several LED status indicators provide general system status, alert you to system problems, and help you to determine the location of system faults: ● At the top of the status and control pane...

Tools Issue 2.0 June 2004 179 PCI slot LEDs The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when the left door is open. There is a hot-plug button and three LEDs for each PCI slot, as shown below. Attention left side This amber LED lights to i...

Troubleshooting 180 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting The PCI slot LEDs are defined as follows: The following table shows how to interpret the PCI slot LED patterns. Name Icon LED function Power on Lights when the slot is receiving power. Fault ...

Troubleshooting 182 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Disk drive LEDs The disk fault LED on the system status and control panel indicates the general status of the disk subsystem. The disk fault LED lights when a fault is detected in the disk su...

Troubleshooting 184 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Tape drive LEDs This section describes the LED status patterns for the tape drive. The tape drive LEDs show the following status: ● Tape LED (green) - The LED flashes to show activity (loadin...

Troubleshooting 186 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Troubleshooting disk drives and DVD-ROM drives This section describes the symptoms of disk drive and DVD-ROM drive failures and suggests solutions to correct the problem. Symptom - The operat...

Troubleshooting tape drives Issue 2.0 June 2004 189 Troubleshooting tape drives Use the following procedures to troubleshoot tape drives: ● Checking tape status ● Reassigning device instance numbers for tape devices on page 191 Checking tape status For many procedures, you must identify what tape dr...

Troubleshooting tape drives Issue 2.0 June 2004 191 Reassigning device instance numbers for tape devices As tape drives are added to and removed from a system, the device instance numbers can get out of sequence with the number of tape drives. For example, if a system has two tape drives, and one is...

Troubleshooting 192 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Recovery procedures This section provides solutions for the following problems: ● Preserving data after a system failure on page 192 ● Loss of power on page 193 ● Probe command warnings on pa...

Recovery procedures Issue 2.0 June 2004 193 Loss of power If the system loses power, it is recommended (but not required) that you empty the DVD-ROM and tape drives. The system boots from the hard disk drive by default. Turning on the computer 1. Turn on any external SCSI devices, starting with the ...

Recovery procedures Issue 2.0 June 2004 195 Probe command warnings Symptom - When running any of the probe commands, the following message is displayed: ! CAUTION: CAUTION: Do not continue. Answer n . Do not answer y . Solution - To recover from this condition: 1. Enter: n This stops the probe comma...

Troubleshooting 196 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Reseating HSI/P cards The HSI/P cards may appear to be faulty when they just need to be reseated in the PCI slot. Before you replace the card, try reseating the card. To reseat an HSI/P card:...

Troubleshooting 198 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting Resetting a device alias If a boot disk is replaced, or if the NVRAM chip is ever reset permanently to the Sun factory defaults, the boot disk and EEPROM values must be reset to the Avaya fac...

Troubleshooting 202 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting To send a test alarm: 1. Enter the following commands to set up the test environment: . /opt/cc/aot/bin/aom_env cd /opt/cc/aot/bin aom start export PRODUCT_TYPE=TEST 2. Enter: ./log_error -e ...

Issue 2.0 June 2004 205 Index A accessing components inside the computer . . . . . 55 ACD switch link setup . . . . . . . . . . . . . . . 88 adding disk drives . . . . . . . . . . . . . . . . 101 , 119 external tape drive for data migration . . . . . . 131 pair of data disks . . . . . . . . . . . . ...