Avaya NN43170-100 - Manual

Welcome 17 IP Deskphone controls Figure 1 shows the Avaya 1165E IP Deskphone. Figure 1: Avaya 1165E IP Deskphone

Welcome 21 Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls. Press the Shift/Outbox key to toggle between two feature key pages, and to access an additional six lines or features. This function is not available on all pho...

Welcome 22 Press the Services key, and then use the navigation keys to access the following items: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type... — Call ...

Welcome 23 Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items: • Preferences • Diagnostics • Configuration • Locks If you attempt to access the Local Tools menu, and a dialog box appears prompting you for a passwor...

Welcome 24 IP Deskphone display The Avaya 1165E IP Deskphone provides a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors). Your Avaya 1165E IP Deskphone provides three...

Welcome 25 means that the labels that appear above the soft keys present the features that are available to the user at that time. The soft key labels change depending on the active feature or the state of the call. Self-labeled line/programmable feature keys are referred to as line/feature keys and...

Welcome 27 Context-sensitive soft keys Your Avaya 1165E IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access. Figure 4 on page 27 shows the cont...

Welcome 28 abc or 123 Press the abc context-sensitive soft key to toggle between alpha and numeric input modes. • To type letters, the abc context- sensitive soft key must be displayed. • To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the m...

Welcome 29 More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available). When you press the More… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the More… context-...

Welcome 30 CallFwd Press the CallFwd context-sensitive soft key to forward all calls to a specified address. DND Press the DND context-sensitive soft key to block all calls. Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server calls only). More… Press the Mor...

Welcome 31 Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD scr...

Welcome 33 Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 48 . Figure 5: Idle display screen after dial pad i...

Welcome 34 Table 2 on page 34 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Function Send Press the Send context-sensitive soft key to dial out the user inpu...

Welcome 35 In-call context-sensitive soft keys When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 6 on page 35 . Figure 6: In-call context-sensitive soft keys Table 3 on page 35 lists the context-sensitive soft keys you can use to access menu items du...

Welcome 36 Audio Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 • Alerting Volume — Set Desired volume Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 10) Item ...

Welcome 37 Audio Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs:• G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) Headset Selection Select the active headset device: • Wired, USB (...

Welcome 38 Bluetooth Setup • Enable Bluetooth (enable or disable) • To unpair Device select UnPair. If Bluetooth is enabled, select: • Search devices (phone searches the bluetooth devices and lists the discovered devices in the Found field. • To set an Active device select Set. • To pair with a foun...

Welcome 39 Activate The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold). Note: The Activate context- sensitive soft key n...

Welcome 41 Park Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only). More… Press the More… context-sensi...

Welcome 44 Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1165E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: • Press the corresponding number on the dialpad and then p...

Welcome 45 Table 4 on page 45 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster to: • Scroll long lines of text when you view caller ID. Note: The Av...

Welcome 46 Using a USB Mouse The Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items. Use your mouse to click a context-sensitive soft key label of the LCD screen to activate ...

Welcome 47 menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu. Double-click the word Inbox in the menu list; you can then double-click a name in the Inbox list to initiate a call, or click the item to ...

Welcome 48 Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: • the IP Deskphone is idle • you are on an active call Fig...

Welcome 49 Figure 8: Example of a secure connection during an active call

Regulatory and safety information 51 • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter mu...

Regulatory and safety information 52 Table 6 lists Safety compliance for various jurisdictions . European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement ...

Regulatory and safety information 53 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the D...

Using your Avaya 1165E IP Deskphone 54 Using your Avaya 1165E IP Deskphone After you familiarize yourself with the Avaya 1165E IP Deskphone features, you can start to use the IP Deskphone. Getting Started This section provides information about how to use the Avaya 1165E IP Deskphone. Carefully read...

Using your Avaya 1165E IP Deskphone 55 Before you begin Connecting the components Figure 9 on page 56 shows the connections on the Avaya 1165E IP Deskphone. CAUTIONDamage to Equipment Do not plug your Avaya 1165E IP Deskphone into a regular telephone jack. This can result in severe damage to the IP ...

Using your Avaya 1165E IP Deskphone 56 Figure 9: Avaya 1165E IP Deskphone connections Install your phone by completing the following procedures in the order listed: • “Removing the stand cover” on page 57 • “Connecting the AC power adapter (optional)” on page 58 • “Connecting the handset” on page 59...

Using your Avaya 1165E IP Deskphone 57 • “Wall-mounting the IP Deskphone (optional)” on page 62 Figure 10: Wall-mount lever Removing the stand cover To access the cable routing tracks and attach cables, you must remove the stand cover. Pull upward on the center catch as indicated in the following fi...

Using your Avaya 1165E IP Deskphone 58 Figure 11: Remove the stand cover Connecting the AC power adapter (optional) Your Avaya 1165E IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order...

Using your Avaya 1165E IP Deskphone 59 1. Form a small bend in the cable. 2. Thread the adapter cord through the channels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your phone over the CAT-5 network cable and an AC adapter is not required. To u...

Using your Avaya 1165E IP Deskphone 60 Connecting the headset (optional) Perform the following procedure to connect the optional headset to the Avaya 1165E IP Deskphone. 1. On the back of the phone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol. 2. Thread the headset...

Using your Avaya 1165E IP Deskphone 61 Perform the following procedure to select a headset. 1. Press Prefs . 2. Select Audio . 3. Select Headset Type . Connecting the LAN ethernet cable Note: Your Avaya 1165E IP Deskphonesupports both AC power and PoE options, including IEEE 802.3 standard power. To...

Using your Avaya 1165E IP Deskphone 62 Installing additional cables If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone. Figure 12: Cable routing tracks and mounting hol...

Using your Avaya 1165E IP Deskphone 63 Method A: 1. Press the wall-mount lever, and pull the phone away from the stand, as shown in Figure 13 on page 63 . 2. Use the stand cover (the part you removed in “Removing the stand cover” on page 57 ), to mark the wall-mount holes by pressing the bottom of t...

Using your Avaya 1165E IP Deskphone 64 Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 62 (Method B). 3. Replace the stand cover. E...

Using your Avaya 1165E IP Deskphone 65 You can use the following methods to enter and edit text on your Avaya 1165E IP Deskphone: • “Entering text using the telephone dialpad” on page 65 • “Entering text using the USB keyboard” on page 70 Entering text using the telephone dialpad For applications th...

Using your Avaya 1165E IP Deskphone 66 • To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 66 . To enter a special character, press the dialpad number 1 to cy...

Using your Avaya 1165E IP Deskphone 67 Note: No letters are associated with the 0 key. Enabling and disabling the # Ends Dialing feature You can enable the Avaya 1165E IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature:...

Using your Avaya 1165E IP Deskphone 69 Setting the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the Avaya 1165E IP Deskphone dialpad default to alphabetic mode. To set the dialpad to alphabetic mode as the defa...

Using your Avaya 1165E IP Deskphone 70 Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your Avaya 1165E IP Deskphone to enter text and numbers, access some features, and duplicate some functions. For example, to dial a directory number, you can use the keyboard...

Accessing the Avaya 1165E IP Deskphone 72 Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone. Logging on Whenever you log on to your Avaya 1165E IP Deskphone you must do the following: • confirm your logon ID • enter...

Accessing the Avaya 1165E IP Deskphone 73 When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this session. However, the first time you use your Avaya 1165E IP Deskphone, you need to complete some of the following procedure...

Accessing the Avaya 1165E IP Deskphone 74 Note: You must enter the admin password to edit domains. Note: Check with your system administrator before editing or changing domains. To change the domain: Domain 1. Choose one of the following: — Press the Domain context-sensitive soft key to change the c...

Accessing the Avaya 1165E IP Deskphone 75 Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Do...

Accessing the Avaya 1165E IP Deskphone 76 sensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu. Selecting a language Your Avaya 1165E IP Deskphone has the capacity to operate using other languages, such as ...

Accessing the Avaya 1165E IP Deskphone 77 Logging on to your IP Deskphone You need to log on to your IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: When you log on to the Avaya 1165E IP Deskphone for the first time, the system prompts you f...

Accessing the Avaya 1165E IP Deskphone 78 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to backspace and remove a previous user ID. 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are pre...

Accessing the Avaya 1165E IP Deskphone 79 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to backspace, you erase al...

Accessing the Avaya 1165E IP Deskphone 80 Setting the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until yo...

Accessing the Avaya 1165E IP Deskphone 81 Logging on multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see “Multiuser” on page 281...

Accessing the Avaya 1165E IP Deskphone 82 Timed logoff while on a call When the login time expires while you are on a call, you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permane...

Accessing the Avaya 1165E IP Deskphone 84 User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1165E IP Deskphone. If you delete your User Profile, the phone reboots, and you must log on and create ...

Accessing the Avaya 1165E IP Deskphone 85 Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the ...

Accessing the Avaya 1165E IP Deskphone 86 Figure 16: Logon confirmation screen Logging off from the Avaya 1165E IP Deskphone To log off from the Avaya 1165E IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. abc 2. Press the abc/123 context-sensitive soft key to tog...

Accessing the Avaya 1165E IP Deskphone 87 Logging off multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically....

Accessing the Avaya 1165E IP Deskphone 88 Deskphone returns to the initial state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Phone switches to loudspeaker. If the loudspeaker is already on, and you ...

Accessing the Avaya 1165E IP Deskphone 89 Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then s...

Accessing the Avaya 1165E IP Deskphone 90 Figure 18: Phone location display You can obtain location information only if it has been configured on your system.

Configuring the Avaya 1165E IP Deskphone 91 Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings...

Configuring the Avaya 1165E IP Deskphone 92 Creating the idle screen text display You can create a text to display on the screen, while the phone is idle. To create the idle screen display text: 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one ...

Configuring the Avaya 1165E IP Deskphone 93 Setting-up the Backlight Screensaver To set the amount of time the LCD screen remains backlit : 4. Choose one of the following: — Press the Save context-sensitive soft key to save the idle screen text display. — Press the Back context-sensitive soft key to...

Configuring the Avaya 1165E IP Deskphone 94 Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: Prefs 1. Press the...

Configuring the Avaya 1165E IP Deskphone 96 Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Audio , select Tones , and then sele...

Configuring the Avaya 1165E IP Deskphone 97 Adjusting the volume You can adjust the volume of the Avaya 1165E IP Deskphone for the following: • ring volume • handset volume • headset volume • handsfree volume A sliding scale appears on the LCD screen display when you adjust the volume. Figure 19 on ...

Configuring the Avaya 1165E IP Deskphone 98 To adjust the ring volume for an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Audio , select Tones , and then select Alerting Volume . 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/...

Configuring the Avaya 1165E IP Deskphone 99 Adjusting the volume of the Handset, headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the Avaya 1165E IP Deskphone. To adjust the volume of the handset: Prefs 1. Press the Prefs context-sensitive ...

Configuring the Avaya 1165E IP Deskphone 100 You can adjust the headset volume on the Avaya 1165E IP Deskphone. To adjust the headset volume: You can adjust the handsfree mode volume on the Avaya 1165E IP Deskphone. Prefs 1. Press the Prefs context-sensitive soft key, select Audio , select Voice , a...

Configuring the Avaya 1165E IP Deskphone 101 To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio , select Voice , and then select Handsfree . 2. To adjust the handsfree volume use one of the following methods: — Press the Left/Right navigation key t...

Configuring the Avaya 1165E IP Deskphone 102 Selecting a language The display is available in multiple languages. A maximum of five languages are accessible through the phone. The system administrator determines which languages are available for your phone. To select a language: Prefs 1. Press the P...

Configuring the Avaya 1165E IP Deskphone 103 Selecting the date and time format Several date and time formats are available. Formats are based on the12-hour and 24-hour clocks. To select a date format: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then select Time . ...

Configuring the Avaya 1165E IP Deskphone 104 You can select a time zone for your Avaya 1165E IP Deskphone. To select a time zone: 6. Choose one of the following: — Press the Select context-sensitive soft key to save the format and return to the Time Format menu. — Press the Back context-sensitive so...

Configuring the Avaya 1165E IP Deskphone 105 You can select the time zone format for your Avaya 1165E IP Deskphone. To select a time format: 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: — GMT -11:00 ...

Configuring the Avaya 1165E IP Deskphone 106 USB headset You can attach only one USB headset to the Avaya 1165E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Phone, the IP Deskphone co...

Configuring the Avaya 1165E IP Deskphone 107 Table 9: Supported USB headset types Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired and the Bluetooth headset. You can add a headset to your preferences by clicking on the Prefs context-sensitive...

Configuring the Avaya 1165E IP Deskphone 108 Figure 20: Preferences menu with headset menu item On the IP Deskphone, after you select the Prefs , Audio , and Headset Selection menu items, use the headset screen to select the desired headset and corresponding functional parameters. Figure 21 on page ...

Configuring the Avaya 1165E IP Deskphone 109 Table 10 on page 109 describes the configuration options on the headset screen. Table 10: Configuration options on the headset screen (Part 1 of 3) Option Function Active Headset Device Select the active headset device; either USB, Wired, or Bluetooth. No...

Configuring the Avaya 1165E IP Deskphone 111 The changes in the menu take effect immediately if the device is attached. The active voice path switches to the selected headset if you are on an active call. If you press the Apply context-sensitive soft key, then the changes are applied, the settings a...

Configuring the Avaya 1165E IP Deskphone 112 Figure 22: Presence of USB headset screen Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the defa...

Configuring the Avaya 1165E IP Deskphone 113 After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only). If the headset runs in Mode 1 operation, the IP Deskphone configures the task or cal...

Configuring the Avaya 1165E IP Deskphone 114 Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have co...

Configuring the Avaya 1165E IP Deskphone 115 LED There are two LEDs on the adapters, one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone: t...

Configuring the Avaya 1165E IP Deskphone 117 Table 13 on page 117 lists the Avaya USB adapter key mappings. Table 13: Avaya USB adapter key mappings The Blue key is mapped to the Expand key on the IP Deskphone. Therefore, pressing the Blue key invokes the Instant Messaging screen. Call Mute Pressing...

Configuring the Avaya 1165E IP Deskphone 118 Third–party USB headsets with HID Both USB Audio and USB HID commands are supported. The two classes of third-party USB headsets are as follows: • Plantronics CS50/CS60 Wireless USB headsets • GN Netcom 9300 series wired and wireless USB headsets The HID ...

Configuring the Avaya 1165E IP Deskphone 125 Configuring Bluetooth wireless technology headset Your Avaya 1165E IP Deskphone is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets. To open the Bluetooth Setup dialog box: The Avaya 1165E IP Deskphon...

Configuring the Avaya 1165E IP Deskphone 126 To pair a wireless headset with your IP Deskphone: 1. Double-press the Headset key to open the Bluetooth Setup dialog box. The Enable Bluetooth check box is highlighted. If the Bluetooth Setup menu fails to open when you double-press the Headset key, the ...

Configuring the Avaya 1165E IP Deskphone 127 6. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to complete. If the search is successful, the message Search Completed Found Device(s) appears, and a list of devices that support Bluetooth wireless tec...

Configuring the Avaya 1165E IP Deskphone 129 16. If the headset is successfully paired with your IP Deskphone, proceed to step 17. To verify that the pairing is successful, ensure that the headset appears in the list next to the Paired item. If pairing is successful, the message Pair completed also ...

Configuring the Avaya 1165E IP Deskphone 131 Dual pairing headsets Take special care when using a dual pairing type of Bluetooth wireless technology headset. This type of headset can be paired to the base of the headset, as well as to the Avaya 1165E IP Deskphone. If the headset is paired to both, a...

Configuring the Avaya 1165E IP Deskphone 132 • If the base is powered off, the headset is only paired to the Avaya 1165E IP Deskphone, and you can press the telephone key to connect to the Avaya 1165E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 11...

Configuring the Avaya 1165E IP Deskphone 133 To switch between a wired headset and a wireless headset: To unpair a wireless headset: 1. Double-press the Headset key to open the Bluetooth Setup dialog. 2. Press the Left/Right navigation key to select the Use BT Headset item. 3. Press the Enter key to...

Making a call 136 Making a call This section describes the methods you can use to make a call. You can make a call from your Avaya 1165E IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 137 • “Making a call using on-hook dialing” on page 139 You can also init...

Making a call 137 Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces...

Making a call 138 Redial VMail Alex — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Msgs context-sensitive soft key and then select Voice Mail from the Me...

Making a call 139 Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: Using hand...

Making a call 140 To end a handsfree call: To mute a handsfree call: To switch from the handsfree to handset mode: To switch from the handset mode to handsfree mode: Press the Goodbye key 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree co...

Making a call 141 To use a headset: To switch from handsfree to headset: Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The phone contact displays a message, such as Weekly ...

Making a call 142 To enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. Select New 2. Choose one of the following: — Press the Up/Down navigation key to high...

Making a call 143 To create a new call subject while initiating a call: Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to continue. — Press the Clear context-sensitive soft key to clear the text. — Press the Back context-sensitive soft key to return to th...

Making a call 144 Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Subject and use it with the call. — Press the Clear context-sensitive key to clear the text. — Press the Back context-sensitive soft key to return to the previous menu w...

Making a call 145 Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the Avaya 1165E IP Deskphone depends on how the phone was initially configured. You can modify, delete, and add Call Sub...

Making a call 146 Deleting a Call Subject You can delete a Call Subject while the phone is idle. To delete a Call Subject while the phone is idle: 5. Choose one of the following: — Press the Save context-sensitive soft key to add the new Call Subject. — Press the Back context-sensitive soft key to r...

Making a call 147 Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. To edit a Call Subject while the phone is idle: 4. Choose one of the following: — Press the Ok context-sensitive soft key to confirm the deletion of the Call Subject. — Press the Back context-sensiti...

Receiving a call 149 Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM)...

Receiving a call 150 Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: Answer 1. Choose one of the following: — Press the Answer context-sensitive soft key that activates a Handsfree call. ...

Receiving a call 151 Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number where you want the call redirected...

Receiving a call 153 Declining an incoming call You can decline an incoming call by pressing the Decline context- sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one. If you do not choose a custom...

Receiving a call 154 To decline an incoming call: Creating a new Call Decline Reason You can create an new Call Decline Reason. Decline 1. Press the Decline context-sensitive soft key to decline an incoming call. New 2. Choose one of the following: — Press the Up/Down navigation key to highlight a D...

Receiving a call 155 To create a New Decline Reason during an incoming call: Decline 1. Press the Decline context-sensitive soft key to decline an incoming call. New 2. Press the New context-sensitive soft key to create a new custom decline reason. abc 3. Press the abc/123 context-sensitive soft key...

Receiving a call 156 Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call. Also, you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create. To create a Call Decline Reason: Prefs 1. Press t...

Receiving a call 157 To delete a Call Decline Reason: To edit a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete. Delete 2. Press the Delete context-sensitive soft key to delete the selected Call Decline Reason. A confirmation...

Receiving a call 158 Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ringing tone but is unaware tha...

Receiving a call 159 change the Call Ignore setting to either Call Ignore: Local, or Call Ignore: Network. Note: When you are on active call and you receive an incoming call, do not press the Goodbye fixed key to ignore an incoming call. If you press the Goodbye fixed key, the current call disconnec...

Receiving a call 160 • The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by. • The IP Deskphone auto-answers only if you do not answer the call within the configured time limit. • If you are on an active call, the IP Deskphone does not auto-answ...

The Address Book 161 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address Book for the foll...

The Address Book 162 To view information about a contact use the navigation button to highlight a name, and then press the View context-sensitive soft key. The name, SIP address, and designation of contact or not as Friend appears. See Figure 25 on page 162 . When you view the details of a contact, ...

The Address Book 163 add a Call Subject. For more information, see “Using Call Subjects” on page 141 . You can also access the Address Book while on an active call and initiate a new call. The Avaya 1165E IP Deskphone automatically places the active call on hold when you initiate a new call. To init...

The Address Book 164 Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1165E IP Deskphone. To add a contact to your Address Book: Add 1. Choose one of the following: — Press the Directory fixed key. — Press the View context-sensitive soft key, select A...

The Address Book 165 Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: Yes No Back 5. Do one of the following to complete the entry: — Press the Yes context-sensitive soft key to add the contact to a group and then select the ...

The Address Book 168 To delete a contact from your Address Book: Ok 10. Press the Ok context-sensitive soft key to complete the entry and return to the previous menu. View 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key. E...

The Address Book 169 Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen. This...

The Address Book 171 Searching for a contact in the Address Book When you access the Avaya 1165E IP Deskphone Address Book you can perform a search for a contact using one of the following methods: • Index Search (performs a search based on the index number you enter) Yes No Back 8. Do one of the fo...

The Address Book 172 • 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1165E IP Deskphone uses to search. Using the Search feature in the Address Book To search for a contact ...

The Address Book 173 item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2. • 1st Character Search—to search for a contact whose name begins with the letter d , using the dialpad, press the d (3) key on the dialpa...

The Address Book 175 You can perform a global search for a contact. To perform a Global Search for a contact: Search Exit 7. When a search result is not successful, you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. — P...

The Address Book 178 New Back 8. When a search result is not successful, you can do one of the following: — Press the New context-sensitive soft key to return to the search menu and begin a new search. — Press the Back context-sensitive soft key to return to the previous screen.

Call Inbox 179 Call Inbox While your Avaya 1165E IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Number of consecutive calls each caller made to...

Call Inbox 180 Accessing the Call Inbox You can access the Call Inbox and initiate a call when the phone is: • Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 180 . • Active. For more information, see “Accessing the calls in your Call Inbox during a cal...

Call Inbox 181 Enter Missed All 3. Do one of the following: — To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” o...

Call Inbox 182 Table 16 on page 182 provides a list of additional user interactions for the main inbox screen. Viewing the details of a call in the Call Inbox You can view the details of a call in the Call Inbox. Table 16: Additional user interactions Item Function Use the Enter key to place a call ...

Call Inbox 183 To view details of a call in the Call Inbox: Managing missed calls When you do not answer incoming calls, the number of new calls appears on the Avaya 1165E IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls . Note: When you view a...

Call Inbox 184 To view missed calls: Msg/Inbox 1. Press the Msg/Inbox fixed key and then press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed...

Call Inbox 185 Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 27 on page 185 displays the Message options screen. Figure 27: Messages screen Changing the Missed Calls N...

Call Inbox 187 Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/...

Call Inbox 188 To initiate a call from the Call Inbox: 1. Press the Msg/Inbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 3. To view details of the call, press the Right navigation key. Edit Call 4. To place a call to the selected add...

Call Inbox 189 Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: Accessing the calls in your Call In...

Call Inbox 190 To access the calls in your Call Inbox during a call: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Select Back 2. Choose one of the following: — Press the Select context-sensitive soft key to initiate a call to the highlighted call...

Call Outbox 191 Call Outbox The Call Outbox keeps a record of all outgoing calls made from your phone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: • Name • Address • Time of the call • Number of Call...

Call Outbox 192 Accessing the Call Outbox You can access the Call Outbox and initiate a call when the phone is: • Idle. For more information, see “Initiating a call from the Call Outbox” on page 193 . • Active. For more information, see “Accessing the calls in your Call Outbox during a call” on page...

Call Outbox 193 Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: Delete 4. Press the Delete context-sensitive soft ...

Call Outbox 194 Deleting calls from your Call Outbox You can delete calls from your Call Outbox. To delete calls from your Call Outbox: 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: — Lift the hands...

Call Outbox 195 Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. Yes AllUsr All No 3. Select one of the following context-sensitive soft keys: — Press the Yes context-sensitive soft key to delete the highlighted call. — Press the AllUsr context-sens...

Call Outbox 196 To view details of a call in the Call Outbox: Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. To access the calls in your Call Outbox during a call: Call Prev Next Back 1. To view the details of the selected ca...

Instant Messaging 198 Instant Messaging You can use your Avaya 1165E IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the phone lights accompanied by a beep when a new IM arrives....

Instant Messaging 200 Configuring Instant Messaging pop-ups You can configure Instant Messaging pop-ups. To enable or disable automatic pop-up of a new IM: Configuring IM audible alert You can configure the Avaya 1165E IP Deskphone to audibly alert you when a new IM arrives. The Avaya 1165E IP Deskp...

Instant Messaging 201 To enable or disable the audible alerts of a new IM: Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the phone automatically enters the address. For more information, see “...

Instant Messaging 202 To compose and send an Instant Message: Msgs Send IM 1. Do one of the following: — Press the Msgs context-sensitive soft key, select Instant Messaging , and press the New IM context- sensitive soft key — Access the list of IMs by pressing the Expand fixed key. — To compose an I...

Instant Messaging 203 Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list to track a series of correspondence to a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in y...

Instant Messaging 204 To access and view the contents of the Instant Message Inbox/Outbox: Msgs 1. Choose one of the following: — Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. — Press the Expand fixed key. User 2. Press the Up/Down navigation key to high...

Instant Messaging 205 Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message” on page 205 . • Initiate a Call to the contact. See “Initiating a call from an Instant Messa...

Instant Messaging 206 Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. Note: If your service provider requires that a Directory Number (DN) be used...

Instant Messaging 207 Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure. View 3. Press the View context-sensitive soft key to access the IM. Call 4. To initiate a call to the contac...

While on an active call 209 While on an active call You can use the following features during an active call: • “Making a new call” on page 209 • “Placing a call On Hold” on page 211 • “Using 3-way calling” on page 219 • “Transferring a call” on page 226 • “Using Park Call” on page 230 You can use t...

While on an active call 210 Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Call Waiting While you are on an active call an...

While on an active call 211 can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 149 . Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another acti...

While on an active call 212 To retrieve a call on hold: Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list. The conte...

While on an active call 213 The Join context-sensitive soft key appears when there are multiple calls on the IP Phone that can be joined for a conference call or 3-way calling. Context-sensitive soft keys for the multiple calls In-call display screen Join Press the Join context-sensitive soft key to...

While on an active call 214 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more… context- sensitive soft ...

While on an active call 215 Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [C...

While on an active call 218 To access a call on hold when multiple calls are on hold: To make a call on hold the active call: 1. Press the Up/Down navigation key to highlight a call on hold. Chad 2. To retrieve the highlighted call on hold do one of the following: — Press the Line feature key beside...

While on an active call 219 Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3- way calling and conference calls for your ...

While on an active call 221 Setting up a conference call When you want to invite three or more callers to a call, you can set up a conference call using the Avaya 1165E IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls t...

While on an active call 222 To join a call to an existing conference call: Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. Note: Your system administrator must enable ad hoc conferencing before you co...

While on an active call 223 Figure 33: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains : Allows you to select the domain. • Edit : Allows you to edit the conference details. • PgDwn : Allows you to move ...

While on an active call 224 Figure 34: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains : Allows you to select the domain. • Edit : Opens the Edit Domain page that allows you to edit the conference details. •...

While on an active call 225 Figure 35: Edit Domain screen To edit the conference properties and maximum number of ports, press the Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 36 on page 225 provides an example of the Domain Conference Edit screen. Figure 36: ...

While on an active call 226 • Save —to save the updated value to the system configuration file. • Abc (/123) —to toggle the input mode to digits (or alphabets). • Clear —to clear the character behind the cursor. • Back —to return to the previous screen. Note: For these configuration changes to take ...

While on an active call 227 Select 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key. Highlight a contact from the list and then ...

While on an active call 228 To transfer a call to Voice Mail: Yes No Back The Avaya 1165E IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context-sensitive soft keys: — Press the Yes context-sensitive soft key to consult with the contact to wh...

While on an active call 229 Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you. Note 2: The Transfer to Voice Mail feature during a conference call is dependent on th...

While on an active call 230 Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call ser...

While on an active call 231 Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the phone is in the idle state or while on a call. To retrieve a parked call from the server abc 2. Press the abc/123 context-sensitiv...

Additional features 233 Additional features You can use the following additional features: • “Using the Friends feature” on page 233 • “Feature keys” on page 241 • “Using Call Forward” on page 264 • “Setting the IP Deskphone to Do Not Disturb” on page 268 • “Setting a Presence state” on page 269 • “...

Additional features 234 Figure 37: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: Filter Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the me...

Additional features 235 To initiate a call to a friend on the Friends list: Status All Edit 2. Do one of the following: — Press the Status context-sensitive soft key to view the current presence status of the friend. — Press the All context-sensitive soft key to view the contents of the Address book...

Additional features 236 To send an IM to a friend on the Friends list: Call 3. Press the Call context-sensitive soft key to initiate a call to the friend. The Avaya 1165E IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. Filter Select 1. Choose one o...

Additional features 237 Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: 5. Use the dialpad to enter the text of the message. Send Back 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM. — Pr...

Additional features 240 To delete a contact from your Friends list: Filter Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu. — Press the Select context-sensitive key. Edit 2. Press the Up/Down navi...

Additional features 241 Feature keys Use the Feature key option to configure the feature keys on Avaya 1165E IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys. You can de...

Additional features 242 You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. For information about how to autoprogram feature keys see, “Feature key autoprogramming” on page 257 . Figure 39 on page 242 shows the f...

Additional features 244 Figure 40: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presenc...

Additional features 245 Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty) . Note 2: If you try to view a feature key that is designated as a line key, the IP Deskphone displays the message: Program Key N...

Additional features 246 Figure 41: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2. Press the Up/Down navigation key to highlight one of the following feature key services: — Speed Dial — Call Forward — Do Not Dis...

Additional features 248 The following procedure continues from Step 6 on page 248 . To program a Speed Dial feature key: Next Back 6. Choose one of the following: — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial. See “...

Additional features 250 The following procedure continues from Step 6 on page 248 . To program a Call Forward feature key: Yes No 10. Choose one of the following: — Press the Yes context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the No context-sensit...

Additional features 251 The following procedure continues from Step 6 on page 248 . To program a Do Not Disturb feature key: Finish Clear Back 3. Choose one of the following: — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Clear context-sens...

Additional features 252 The following procedure continues from Step 6 on page 248 . To program a Send IM feature key: Finish Back 2. Choose one of the following: — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key...

Additional features 253 The following procedure continues from Step 6 on page 248 . To program a Presence feature key: Finish 6. Press the Finish context-sensitive soft key to continue. 1. Press the Up/Down navigation key to highlight one of the following: — Connected — Unavailable Select Back 2. Ch...

Additional features 254 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4. If you chose Connected in step 1, press the Up/Down navigation key to highlight one of the following details: — None — Away — Out to L...

Additional features 255 Remove a programmed feature key You can remove a feature key by using one of the following methods: 1. Edit context-sensitive soft keys. See “To remove a feature key using the Edit context-sensitive soft key:” on page 256 . • Bulk context-sensitive soft keys. See “To remove a...

Additional features 256 To remove a feature key using the Edit context-sensitive soft key: Edit 1. To select a feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context-sensitive soft ke...

Additional features 257 Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the phone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call Forwarding keys using the user Friends list or th...

Additional features 258 To autoprogram feature keys: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options , and select Feature Keys from the menu. The Program Key screen opens as shown in, Figure 38 on page 241 . Bulk Back 2. Choose one of the following: — Press the Bulk conte...

Additional features 261 Select 12. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft. The Program Key screen opens listing all the feature keys. All 13. Press the All context-sensitive soft key to remove all the programmed feature keys. ...

Additional features 262 Creating a feature key using the Copy key You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following: • a highlighted entry in an Address Book list • a highlighted entry of your Call Inbox or ...

Additional features 263 2. Press the Up/Down navigation key to highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the Copy key. Select 3. Press the Select context-sensitive soft key. Set 4. Choose one of the following: — Pres...

Additional features 264 Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the phone but all incoming calls are redirected to the new destination. When you forward a call to another IP Deskphone, the IP Deskphone ...

Additional features 265 Figure 42 on page 265 shows the incoming call display for an incoming call. Figure 42: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 17 on page 265 describes the Privacy s...

Additional features 266 When you forward your calls to another user or telephone, you have the option to program the Avaya 1165E IP Deskphone to remind you that incoming calls can be forwarded. This notification is an audible signal you hear when you go off hook and a change to the ring pattern when...

Additional features 267 To forward your calls or change the number where calls are forwarded: To deactivate Call Forward: CallFwd 1. Press the CallFwd context-sensitive soft key. 2. Enter the phone number or SIP address where you want to forward your calls. Forwrd Clear Back 3. Choose one of the fol...

Additional features 268 Setting the IP Deskphone to Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: To disable Do Not Disturb: DND 1. Press the DND context-sensitive soft ...

Additional features 269 Setting a Presence state Set a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To select a Presence state: Ok 2. Press the Ok context-s...

Additional features 271 Adding a new Presence state message You can add a new Presence state message. To add a new Presence state message: Select Add Back 6. Choose one of the following: — Press the Select context-sensitive soft key to select the Presence detail and move to the confirmation screen. ...

Additional features 272 Configuring Privacy settings You can restrict caller information coming to the phone or caller information leaving the phone. You can restrict the name, SIP address, or both from appearing on the screen. Incoming call privacy You can restrict the information for incoming call...

Additional features 273 To configure Incoming Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then Incoming Privacy from the menu. Change Back 2. Choose one of the following: — Press the Change context-sensitive soft key to change the Incoming Privacy res...

Additional features 274 Outgoing call privacy You can restrict the information for outgoing calls from your phone by configuring the Outgoing Call Privacy setting. To configure Outgoing Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then Outgoing Privacy...

Additional features 275 Multiple Appearance Directory Number Multiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using Single Call Appearance (SCA) allows multiple phones to appear as a single line to the caller. Any of the IP Deskphones with an active MADN feature...

Additional features 276 Figure 43: MADN SCA shared line not active Figure 44: MADN SCA shared line active

Additional features 277 Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset ...

Additional features 279 • Allow Address —to edit the list of address. The following context-sensitive soft keys are available for the Answer-Mode Settings page: • Change —to open the Allow Mode Settings page if option 1 is selected. Allows you to open the Allow Domain page shown if option 2 is selec...

Additional features 280 • Back —to return to the previous screen. The Allow Addresses screen displays the domains and SIP addresses in a list. If the list is long, you can scroll down the screen until you have reached the last entry. The following context-sensitive soft keys are available for the Al...

Multiuser 281 Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You...

Multiuser 282 Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify ...

Multiuser 283 Figure 46: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message. The initial login me...

Multiuser 284 Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from...

Multiuser 285 Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in. Se...

Multiuser 286 Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to Release 3.2 software, the IP Deskph...

Multiuser 287 associated to the user2 account; therefore a new profile is created. Not all the information in old profiles is preserved. The preference settings (for example, voice mail ID) are discarded in the upgrade. Line keys Each registered user is associated to a separate line key. Each line k...

Multiuser 288 Figure 48: Avaya 1165E IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information see ““Making a call” on page 289 . At select account promp...

Multiuser 289 MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call ta...

Multiuser 290 Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From: line. Receiving a call When you receive an incoming call, the ...

Multiuser 291 The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call. Joining calls into a specific conference always uses th...

Multiuser 292 Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu. In most cases, menus are accessed from the Idle screen and the primary account is active. For example, you can only use the Retrve context-sensitiv...

Multiuser 293 Voice Mail settings Voice Mail Settings is located under User Settings . You can program different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the VMa...

Multiuser 294 used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account. It is possible to program and use speed dial keys with targets that are only reachable on the domain of a second...

Multiuser 295 already in progress determines which account to use. (For example, if you press the line key to obtain a dial prompt, press the Inbox key to select a target, press Select , then press Send , then the line key that was originally pressed determines the account.) Address books Each profi...

Multiuser 296 User status This section describes the features associated with the User status. Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode. The option all allows you to place all accounts in DND mode. Se...

Multiuser 297 DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode....

Multiuser 298 After a forward all programmed key is pressed: • If all accounts are already set to forward calls to the key's target, then Call Forward is disabled for all accounts. • If not, Call Forward is activated for all accounts using the key's target. For both single and all keys, you can trea...

Multiuser 299 After the all accounts Presence programmed key is pressed: • If all accounts are already set to the programmed presence state, then all accounts are set to the Connected state. • If not, all accounts are set to the programmed presence state. As with Call Forwarding keys, this allows Pr...

Multiuser 300 Figure 51: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There are a number of scenarios where you are prompted to select an account (for example, logo...

Advanced features 301 Advanced features The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 301 • “Accessing the services menu” on page 302 • “Network menu” on page 313 • “USB flash drive” on page 314 • “Customizable Banner for login” on ...

Advanced features 302 • Presence • FeatActv • Srv Pkg Location Press the Details context-sensitive soft key to show: • Primary User • Primary Domain • MAC • IP • License server — Status Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: You cannot make any ch...

Advanced features 303 The Avaya 1165E IP Deskphone displays the following menu: 1. Search—use to perform local/global search. 2. Login—use when the call server supports multiple user logons only. 3. Logout— use to logoff the phone. For more information, see “Logging off from the Avaya 1165E IP Deskp...

Advanced features 304 Switching the proxy When you switch proxy, you change the domain to which the Avaya 1165E IP Deskphone connects. To switch the proxy: Yes No 4. Choose one of the following: — Press the Yes context-sensitive soft key check for the latest firmware update for your Avaya 1165E IP D...

Advanced features 305 5. Use the dialpad to enter your password. Ok Back 6. Choose one of the following: — Press the Ok context-sensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu. Yes No The phone prompts you with Switch to alternate proxy server? 7. Choos...

Advanced features 307 Resetting the phone You can use this feature to reset the phone without unplugging the power cable. To reset the Avaya 1165E IP Deskphone: 1. Press the Services fixed key, and then select Reset Phone . Select 2. Press the Select context-sensitive soft key. abc 3. Press the abc/...

Advanced features 308 Erasing the user data The Avaya 1165E IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3. Languages—downloaded language files 4. System file—IP Deskphone system c...

Advanced features 310 To delete a user profile: Select Delete Exit Back 7. Choose one of the following: — To enter the selected folder, press the Select context-sensitive soft key. — To delete contents of the selected folder, press the Delete context- sensitive soft key. Note: Folders cannot be dele...

Advanced features 311 To delete a sound file: To delete a language file: 3. Log off or restart the phone to complete the process. 1. Press the Up/Down navigation key to highlight the sound file you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft ...

Advanced features 312 To delete a log file: Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to delete the highlighted language file from the list. — Press the Back context-sensitive soft key to return to the previous menu. 1. Press the Up/Down navigation key...

Advanced features 313 To delete the system file without deleting the user profile: To delete all files: Network menu Primarily, the system administrator is the only person authorized to access the network menu and to use an administration password to access the items. For more information on how to ...

Advanced features 314 The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnost...

Advanced features 315 • To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To backup data stored in the IP Deskphone. Presence of USB flash drive Navigate through the menus Services , Phone Information , USB to verify the pr...

Advanced features 316 Figure 52: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know abou...

Advanced features 317 Figure 53: USB devices: Phone information screen Customizable Banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the ...

Advanced features 318 Figure 54: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner. You ca...

Advanced features 319 If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Details context-sensitive soft key. Figure 55 on page 319 displays the Phone Information Details screen. Fi...

Advanced features 320 When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Phone inactive. The ScrnSvr context-sensitive soft key is loca...

Advanced features 321 Figure 57: Screensaver settings screen The following are the items on the displayed list: • Mode —to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay —to set the time delay before the screensaver is invoked. • Image —to select...

Advanced features 322 Images can be displayed as a slideshow. Choose Prefs , Display , Display Screensaver , Images and then select Slideshow . Selecting the screensaver setting screen The screensaver mode settings screen allows you to enable or disable the screensaver/lock. Choose Prefs , Display a...

Advanced features 323 Note: Some options may not appear, depending on configuration. Disabling the Screensaver displays a message confirming your selection. Figure 59 on page 323 displays the screensaver disable message screen. Figure 59: Screensaver disabled message Enabling the screensaver in no p...

Advanced features 324 Figure 60: Screensaver enabled message Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you. Enabling the screensaver in password protected mode prompts you to enter the password before logging in. The s...

Advanced features 325 The options, which are available for the Enable (with password) mode are as follows: • Ok —Screensaver enabled message appears if the password is valid. Invalid password message appears if the password is invalid. • 123/abc —to toggle input mode between numeric or alphabet. • S...

Advanced features 327 • If you make an emergency call while the screensaver is active, the call is placed using the primary user. • The Network menu is accessible to administrators (double press of the services key) even when the screensaver is active. • If user-defined passwords are allowed, a mech...

Advanced features 328 Figure 63: Display menu Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device. 1. T...

Advanced features 330 Service Package Group Support The Service Package Group Support can help you program feature keys on an expansion module. You can view the group support feature in the feature key programming user interface and in the Friends list interface of the Address book. You can use to t...

Advanced features 333 To view existing groups in your address Book if you selected Groups: Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically. Viewing the existing groups you have in your Address Book 1. Press the Up/Down navigation key to hi...

Advanced features 335 To add a new contact to your Address Book View All Edit Back 6. Choose one of the following options: — Press the View context-sensitive soft key to display the address book entry details for the selected entry. — Press the All context-sensitive soft key to return to the main ad...

Advanced features 339 Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to o...

Advanced features 340 in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you c...

Advanced features 341 marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options available for the Speed Dial List screen. • Dial —invokes the selected speed dial. • Exit — screen dismisses without invoking a Speed Dial List ...

Advanced features 342 key/entry, the IP Deskphone attempts to un-hold the call after the key or entry call completes. For example: • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place an...

Advanced features 343 Figure 69: Root screen The following are the options available for the Root screen: • Select —use to enter the selected folder. • Delete —prompts you to delete contents of selected folder (folders are not deleted because they are on the IP Deskphone). • Exit —If you are at the ...

Advanced features 344 Figure 70: File manager select device screen The following are the options available for the Select Device screen: • Select —to enter the selected device. • Exit —to dismiss the file manager and returns to the Services menu. After you select the device you want to navigate, one...

Advanced features 345 Figure 71: File manager device browsing screen

Advanced features 346 The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select —to enter into the selected folder. • Back —to return to the previous screen • Delete : — If you select a file, it pr...

Advanced features 347 Figure 72 on page 347 displays the message to select the destination folder. Figure 72: Select destination The following are the options available for the Select Destination screen. • OK —to enter in to the selected folder. • Back —to return to the previous screen. After you ha...

Advanced features 348 Figure 73: File Manager Select Destination screen Note: The context-sensitive soft keys change based on the selected item on the screen. Select —to enter the selected folder.

Advanced features 349 Done —to set the current location as the destination for the send and initiates copy operation. Back —to return to the previous screen. Notes on File Manager General notes for File Manager are as follows: • Selection of the .. item (or Back context-sensitive soft key) moves you...

Advanced features 350 • You are prompted to select the device you wish to send the selected file. • Select the IP Deskphone as the destination device. • The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file. In this case, th...

Visual indicators 353 Visual indicators The Avaya 1165E IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the telephone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of conta...

Visual indicators 355 Visual Alerter/Message Waiting Indicators The red LED light at the top right of the phone lights to indicate incoming calls or when a caller leaves you voice mail. The blue LED light at the top left of the phone lights to indicate when you receive a new Instant Message or when ...

Visual indicators 356 Table 19 on page 356 lists the visual indicator and the LED status. Table 19: Visual Alerter/Message Waiting Indicator LED Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed. Incoming call (phone ringing) Fast blinking red l...

Quick reference 357 Quick reference This section provides a quick reference guide for the IP Phone. See the following sections for more information: • “Fixed keys” on page 357 • “Commonly used functions” on page 359 • “Context-sensitive soft keys” on page 361 • “Display screen icons” on page 365 Fix...

Quick reference 358 Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Use the Enter key to select highlight...

Quick reference 359 Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key label is abc , you can enter alphabetic text and when the con- text-sensitive soft ley label is 123 , you can enter numbers. Commonly used functions Proc...

Quick reference 361 Context-sensitive soft keys The following context-sensitve key menus are provided below: • “Idle phone display” on page 361 • “Active call display” on page 364 Idle phone display Initiating a converence call 1. During a call, press the Conf Context-sensitive soft key. 2. Enter th...

Quick reference 362 When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below. More… context-sensitive soft key menu (second) ScrnSvr Presnce Prefs Mor...

Quick reference 365 Display screen icons The table below provides a list of the following display screen icons: • Call state —Icons to indicate the Call state of your phone. • Instant Messaging —Icons displayed when you view your instant message log. The icon appears beside each IM to indicate the s...

Quick reference 367 Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Icon Terminated Connected Inactive (only available if audo presence is activated) Unavailable Busy, or Offline Active Available (only available if audo presence is activated) On ...

Terms you should know 369 Terms you should know 3-way Call The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call. You and the other two callers can speak together. Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic char...

Terms you should know 370 Categor y 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e. Normally, Cat5e cable has four pairs of copper wire. Categor y 6 (Cat6) This is a cable and its associated connecting hardware capable of tra...

Terms you should know 374 Visual Alerter/Message Waiting indicator This is an LCD or an LED signal that flashes to indicate that a message is waiting or when the ringer is on.

Index 375 Index Symbols # Ends Dialing 67 Numerics 3-way calling 219 A Action key 35, 210 Active Call features 209 Address Book 85, 161 Advance system features 301 Alphanumeric dialing 69 Answering a call 150 Audio key 36 B Backlight Screensaver 93 Bluetooth wireless technology 123 C Call Forward 26...