Avaya NN43112-101 - Manual

Welcome 17 • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys Avaya 1120E IP Deskphone controls Figure 2 on page 17 shows the ...

Welcome 21 Press the Services key to access the following features: 1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and telephone numbers) 2. Login—log in to your IP Deskphone only when the call server supports multiple user lo...

Welcome 22 Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Note: This key does not function to send Instant Messages. Press the Outbox key to view a record of all outgoing calls. Note: This key does not function as a shift key. Press...

Welcome 23 Avaya 1120E IP Deskphone display Your Avaya 1120E IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt string...

Welcome 24 Cleaning the Avaya 1120E IP Deskphone LCD display screen To clean the LCD display screen, gently wipe with a soft, dry cloth. Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access differ...

Welcome 25 Table 1 on page 25 lists the context-sensitive soft keys that you can use to access menu items.. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 6) Item Function Redial or NewCall Press the Redial context-sensitive soft key to redial the last dialed num- ber. I...

Welcome 26 More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available). When you press the More… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the More… context-...

Welcome 27 CallFwd Press the CallFwd context-sensitive soft key to forward all calls to a specified address. DND Press the DND context-sensitive soft key to block all calls. Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server calls only). More… Press the Mor...

Welcome 28 Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD scr...

Welcome 30 Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 62 . Figure 5: Idle display screen after dial pad i...

Welcome 31 Table 2 on page 31 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. In-call context-sensitive soft keys When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 6 on page 32 . Table 2: Menu items a...

Welcome 32 Figure 6: In-call context-sensitive soft keys lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 9) Item Function Conf Press the Conf contex...

Welcome 33 Audio Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 • Alerting Volume — Set Desired volume Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 9) Item F...

Welcome 34 Audio Voice • Configure the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs:• G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) Headset Selection Select the active headset device: • Wired,...

Welcome 35 Audio Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low. • Monitor Audio Quality—used to view details about the audio quality of an ac...

Welcome 37 Park Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only). More… Press the More… context-sensi...

Welcome 40 Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: • Press the corresponding number on the dialpad and then p...

Welcome 41 Table 4 on page 41 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster to: • Scroll long lines of text when you view caller ID. Note: The IP...

Welcome 42 Using a USB Mouse The IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items. Use your mouse to click a context-sensitive soft key label of the LCD screen to activate that item. W...

Welcome 43 menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu. Double-click the word Inbox in the menu list; you can then double-click a name in the Inbox list to initiate a call, or click the item to ...

Welcome 44 Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: • the IP Deskphone is idle • you are on an active call Fig...

Welcome 45 Figure 8: Example of a secure connection during an active call

Regulatory and safety information 47 Table 5 lists EMC compliance for various jurisdictions. Table 5: EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Inte...

Regulatory and safety information 48 Table 6 lists Safety compliance for various jurisdictions . Table 6: Safety compliance Jurisdiction Standard Description United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-30 Safety of Information Technology Equipment European ...

Regulatory and safety information 49 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the D...

Using your Avaya 1120E IP Deskphone 50 Using your Avaya 1120E IP Deskphone After you familiarize yourself with the Avaya 1120E IP Deskphone features, you can start to use the IP Deskphone. Getting started This section provides information about how to use the IP Deskphone. Carefully read each sectio...

Using your Avaya 1120E IP Deskphone 51 Before you begin Connecting the components Figure 9 on page 102 shows the connections on the IP Deskphone. CAUTIONDamage to Equipment Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your...

Using your Avaya 1120E IP Deskphone 52 Figure 9: IP Deskphone connections Install your IP Deskphone by completing the following procedures in the order listed: • “Removing the stand cover” on page 53 • “Connecting the AC power adapter (optional)” on page 54 • “Connecting the handset” on page 55 • “C...

Using your Avaya 1120E IP Deskphone 53 • “Wall-mounting the IP Deskphone (optional)” on page 58 Figure 10: Wall-mount lever Removing the stand cover To access the cable routing tracks and attach cables, you must remove the stand cover. Pull upward on the center catch as indicated in the following fi...

Using your Avaya 1120E IP Deskphone 54 Figure 11: Remove the stand cover Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optiona...

Using your Avaya 1120E IP Deskphone 55 1. Form a small bend in the cable. 2. Thread the adapter cord through the channels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not require...

Using your Avaya 1120E IP Deskphone 56 Connecting the headset (optional) Perform the following procedure to connect the optional headset to the IP Deskphone. 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol. 2. Thread the headset cord...

Using your Avaya 1120E IP Deskphone 57 Perform the following procedure to select a headset. 1. Press Prefs . 2. Select Audio . 3. Select Headset Type . Connecting the LAN ethernet cable Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local ...

Using your Avaya 1120E IP Deskphone 58 Installing additional cables If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IIP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone. Figure 12: Cable routing tracks and mounting ho...

Using your Avaya 1120E IP Deskphone 60 Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 58 (Method B). 3. Replace the stand c...

Using your Avaya 1120E IP Deskphone 61 You can use the following methods to enter and edit text on your Avaya 1120E IP Deskphone: • “Entering text using the IP Deskphone dialpad” on page 61 • “Entering text using the USB keyboard” on page 66 Entering text using the IP Deskphone dialpad For applicati...

Using your Avaya 1120E IP Deskphone 62 3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 62 . To enter a special character, press the dialpad number 1 to c...

Using your Avaya 1120E IP Deskphone 63 Note: No letters are associated with the 0 key. Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: ; semi-colo...

Using your Avaya 1120E IP Deskphone 65 Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic ...

Using your Avaya 1120E IP Deskphone 66 Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions. For example, to dial a directory number, you can use the keyboard number pad ...

Using your Avaya 1120E IP Deskphone 67 F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Do...

Accessing the Avaya 1120E IP Deskphone 68 Accessing the Avaya 1120E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone. Logging on Whenever you log on to your Avaya 1120E IP Deskphone you must do the following: • confirm your logon ID • enter...

Accessing the Avaya 1120E IP Deskphone 69 session. However, the first time you use your IP Deskphone, you need to complete some of the following procedures: • “Automatic login” on page 69 • “Configuring the domain” on page 69 • “Selecting a language” on page 71 • “Logging on to your Avaya 1120E IP D...

Accessing the Avaya 1120E IP Deskphone 70 Note 1: You must enter the admin password to edit domains. Note 2: Check with your system administrator before editing or changing domains. To change the domain: Domain 1. Press the Domain context-sensitive soft key to change the current domain. — Press the ...

Accessing the Avaya 1120E IP Deskphone 71 Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Do...

Accessing the Avaya 1120E IP Deskphone 72 To c hange the language: Logging on to your Avaya 1120E IP Deskphone You need to log on to your Avaya 1120E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Change Back 1. Choose one of the following: — Pre...

Accessing the Avaya 1120E IP Deskphone 73 Note 1: When you log on to the IP Deskphone for the first time, the system prompts you for a location. For more information, see “Selecting a location” on page 78 . Note 2: The IP Deskphone retains the previous user logon ID, which appears after the ID promp...

Accessing the Avaya 1120E IP Deskphone 74 abc 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new...

Accessing the Avaya 1120E IP Deskphone 75 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to backspace, you erase al...

Accessing the Avaya 1120E IP Deskphone 76 Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone unti...

Accessing the Avaya 1120E IP Deskphone 77 Logging on multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see “Multiuser” on page 264...

Accessing the Avaya 1120E IP Deskphone 78 Timed logoff while on a call When the login time expires while you are on a call, you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permane...

Accessing the Avaya 1120E IP Deskphone 80 User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new...

Accessing the Avaya 1120E IP Deskphone 81 Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the ...

Accessing the Avaya 1120E IP Deskphone 82 Logging off from the IP Deskphone To log off from the IP Deskphone: Logging off multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging o...

Accessing the Avaya 1120E IP Deskphone 83 Making an emergency call You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button ...

Accessing the Avaya 1120E IP Deskphone 84 Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then s...

Accessing the Avaya 1120E IP Deskphone 85 Figure 18: Phone location display You can obtain location information only if it has been configured on your system.

Configuring the Avaya 1120E IP Deskphone 86 Configuring the Avaya 1120E IP Deskphone You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings...

Configuring the Avaya 1120E IP Deskphone 87 Creating the idle screen text display You can create a text to display on the screen, while the IP Deskphone is idle. To create the idle screen display text: 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choo...

Configuring the Avaya 1120E IP Deskphone 88 Configuring the Backlight Screensaver To configure the amount of time the LCD screen remains backlit : 4. Choose one of the following: — Press the Save context-sensitive soft key to save the idle screen text display. — Press the Back context-sensitive soft...

Configuring the Avaya 1120E IP Deskphone 89 Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: Prefs 1. Press the...

Configuring the Avaya 1120E IP Deskphone 91 Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Audio , select Tones , and then sele...

Configuring the Avaya 1120E IP Deskphone 92 Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume. Figure 19 on page 92 show...

Configuring the Avaya 1120E IP Deskphone 93 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: — Press the Set context-sensitive soft key to...

Configuring the Avaya 1120E IP Deskphone 94 Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset: Prefs 1. Press the Prefs context-sensitive soft key, se...

Configuring the Avaya 1120E IP Deskphone 95 You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: You can adjust the handsfree mode volume on the IP Deskphone. Prefs 1. Press the Prefs context-sensitive soft key, select Audio , select Voice , and then select Headset . ...

Configuring the Avaya 1120E IP Deskphone 96 To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio , select Voice , and then select Handsfree . 2. To adjust the handsfree volume use one of the following methods: — Press the Left/Right navigation key to...

Configuring the Avaya 1120E IP Deskphone 97 Selecting a language The display is available in multiple languages. A maximum of five languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone. To select a language: Prefs 1...

Configuring the Avaya 1120E IP Deskphone 98 Selecting the date and time format Several date and time formats are available. Formats are based on the12-hour and 24-hour clocks. To select a date format: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then select Time . C...

Configuring the Avaya 1120E IP Deskphone 99 You can select a time zone for your IP Deskphone. To select a time zone: 6. Choose one of the following: — Press the Select context-sensitive soft key to save the format and return to the Time Format menu. — Press the Back context-sensitive soft key to kee...

Configuring the Avaya 1120E IP Deskphone 100 You can select the time zone format for your IP Deskphone. To select a time format: 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: — GMT -11:00 Samoa — GMT ...

Configuring the Avaya 1120E IP Deskphone 101 USB headset You can attach only one USB headset to the Avaya 1120E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphon...

Configuring the Avaya 1120E IP Deskphone 102 Table 9: Supported USB headset types Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset. You can add a headset to your preferences by clicking on the Prefs context-sensitive soft key, and the...

Configuring the Avaya 1120E IP Deskphone 103 Figure 20: Preferences menu with Headset menu item On the IP Deskphone, after you select the Prefs , Audio , and Headset Selection menu items, use the Headset screen to select the desired headset and corresponding functional parameters. Figure 21 on page ...

Configuring the Avaya 1120E IP Deskphone 104 Table 10 on page 104 describes the configuration options on the Headset screen. Table 10: Configuration options on the Headset screen (Part 1 of 3) Option Function Active Headset Device Select the active headset device; either USB or Wired. Note: The head...

Configuring the Avaya 1120E IP Deskphone 106 The changes in the menu take effect immediately if the device is attached. The active voice path switches to the selected headset if you are on an active call. If you press the Apply context-sensitive soft key, then the changes are applied, the settings a...

Configuring the Avaya 1120E IP Deskphone 107 Figure 22: Presence of USB Headset screen Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the defa...

Configuring the Avaya 1120E IP Deskphone 108 After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only). If the headset runs in Mode 1 operation, the IP Deskphone configures the task or cal...

Configuring the Avaya 1120E IP Deskphone 109 adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs. Table 12 on page 109 lists the features of the Avaya USB headset Adapter. Table 12: Avaya USB headset adapter with HID support Feature Desc...

Configuring the Avaya 1120E IP Deskphone 110 Attached Indicator When a Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone, after enumeration, the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use. Back Light Both adapters hav...

Configuring the Avaya 1120E IP Deskphone 112 Table 13 on page 112 lists the Avaya USB adapter key mappings. Table 13: Avaya USB adapter key mappings The Blue key is mapped to the Expand key on the IP Deskphone. Therefore, pressing the Blue key invokes the Instant Messaging screen. Third–party USB he...

Configuring the Avaya 1120E IP Deskphone 113 The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior. Table 14 on page 113 lists the features of a third...

Making a call 121 Making a call This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 122 • “Making a call using on-hook dialing” on page 124 You can also initiate a call ...

Making a call 122 Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces...

Making a call 123 Redial VMail Alex — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Msgs context-sensitive soft key and then select Voice Mail from the Me...

Making a call 124 Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: Using hand...

Making a call 125 To end a handsfree call: To mute a handsfree call: To switch from the handsfree to handset mode: To switch from the handset mode to handsfree mode: Press the Goodbye key 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree co...

Making a call 126 To use a headset: To switch from handsfree to headset: Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The IP Deskphone contact displays a message, such as ...

Making a call 127 To enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. Select New 2. Choose one of the following: — Press the Up/Down navigation key to high...

Making a call 128 To create a new call subject while initiating a call: Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to continue. — Press the Clear context-sensitive soft key to clear the text. — Press the Back context-sensitive soft key to return to th...

Making a call 129 Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured. You can modify, delete, and add Call Subjects...

Making a call 130 Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. Add 2. Press the Add context-sensitive soft key to create new Call Subject. Note: If the Call Subject list is full, then the option to add a new Call Subject is not available. In this situation, y...

Making a call 131 To delete a Call Subject while the IP Deskphone is idle: Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options , and then select Call Subject from the menu. 2. Press the Up/Down...

Making a call 132 To edit a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options , and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit. Edit 3. Pre...

Receiving a call 133 Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM)...

Receiving a call 134 Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination witho...

Receiving a call 135 To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. • Select a contact from the Address Book, C...

Receiving a call 137 Declining an incoming call You can decline an incoming call by pressing the Decline context- sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one. If you do not choose a custom...

Receiving a call 138 Creating a new Call Decline Reason You can create an new Call Decline Reason. To create a New Decline Reason during an incoming call: Send Back 3. Choose one of the following: — Press the Send context-sensitive soft key to send the selected decline reason to the caller. — Press ...

Receiving a call 139 Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call. Also, you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create. To create a Call Decline Reason: Send Back 5. Cho...

Receiving a call 140 To delete a Call Decline Reason: Save Back 4. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Decline Reason. — Press the Back context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason. Note...

Receiving a call 141 To edit a Call Decline Reason: Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ...

Receiving a call 142 You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive soft key. When Call Ignore is configured to Network and you press t...

Receiving a call 143 Receiving intercom calls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call. • The IP Des...

The Address Book 145 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address Book for the foll...

The Address Book 146 SIP address, and designation of contact or not as Friend appears. See Figure 25 on page 146 . When you view the details of a contact, you can: • Send an IM. For more information, see “Composing an Instant Message” on page 184 . • Edit the contact information. For more informatio...

The Address Book 147 To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. 2. Press the Up/Down navigation key to highlight a contact on the list. View 3. Press the View context-sensitive soft key to make a cal...

The Address Book 148 Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1120E IP Deskphone. To add a contact to your Address Book: View 1. Choose one of the following: — Press the Directory fixed key. — Press the View context-sensitive soft key, select ...

The Address Book 149 Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: Yes No Back 5. Do one of the following to complete the entry: — Press the Yes context-sensitive soft key to add the contact to a group and then select the ...

The Address Book 152 To delete a contact from your Address Book: Ok 10. Press the Ok context-sensitive soft key to complete the entry and return to the previous menu. View 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key. E...

The Address Book 153 Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen. This...

The Address Book 155 Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods: • Index Search (performs a search based on the index number you enter) Yes No Back 8. Do one of the following to c...

The Address Book 156 • 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1120E IP Deskphone uses to search. Using the Search feature in the Address Book To search for a contact ...

The Address Book 157 item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2. • 1st Character Search—to search for a contact whose name begins with the letter d , using the dialpad, press the d (3) key on the dialpa...

The Address Book 159 Using Global Search You can perform a global search for a contact. To perform a Global Search for a contact: Call Search Exit 6. When a search result is successful, you can do one of the following: — Press the Up/Down navigation key to highlight a contact, from the search result...

The Address Book 162 New Back 8. When a search result is not successful, you can do one of the following: — Press the New context-sensitive soft key to return to the search menu and begin a new search. — Press the Back context-sensitive soft key to return to the previous screen.

Call Inbox 163 Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Number of consecutive calls each caller made to you • Call ...

Call Inbox 164 Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is: • Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 164 . • Active. For more information, see “Accessing the calls in your Call Inbox durin...

Call Inbox 165 Enter Missed All 3. Do one of the following: — To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” o...

Call Inbox 166 Table 16 on page 166 provides a list of additional user interactions for the main inbox screen. Table 16: Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone. The Enter key has the same behavi...

Call Inbox 167 Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears:...

Call Inbox 168 To view missed calls: 1. Press the Msg/Inbox key and press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call. Note: You mana...

Call Inbox 169 Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 27 on page 169 displays the Message options screen. Figure 27: Messages screen Changing the Missed Calls N...

Call Inbox 171 Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/...

Call Inbox 172 Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: Edit Call 4. To place a call to the...

Call Inbox 173 Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call. To access the calls in your Call Inbox during a call: Yes AllUsr All No 3. Select one of the following context-sensitive soft keys: — Press the Yes context...

Call Outbox 174 Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: • Name • Address • Time of the call • Number ...

Call Outbox 175 Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • Idle. For more information, see “Initiating a call from the Call Outbox” on page 176 . • Active. For more information, see “Accessing the calls in your Call Outbox during a call” ...

Call Outbox 176 Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: Delete 4. Press the Delete context-sensitive soft ...

Call Outbox 177 Deleting calls from your Call Outbox You can delete calls from your Call Outbox. To delete calls from your Call Outbox: 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: — Lift the hands...

Call Outbox 178 Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. Yes AllUsr All No 3. Select one of the following context-sensitive soft keys: — Press the Yes context-sensitive soft key to delete the highlighted call. — Press the AllUsr context-sens...

Call Outbox 179 To view details of a call in the Call Outbox: Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. To access the calls in your Call Outbox during a call: Call Prev Next Back 1. To view details of the selected call, ...

Instant Messaging 181 Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Conf...

Instant Messaging 182 Figure 29: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next conte...

Instant Messaging 183 Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives. The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call. You can also choose to disable the audible alert of the IM feature. To enable or dis...

Instant Messaging 184 Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address. For more information, see “Replying to an Instant Message” on page 188 . ...

Instant Messaging 185 Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list to track a series of correspondence to abc 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 3. Use ...

Instant Messaging 186 a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/Outbox. To access and view the co...

Instant Messaging 187 User 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox. Note: When you want to view only IMs from a specific contact, press the User context-sensitive soft key to filter all IMs based on the lM that you highlight. T...

Instant Messaging 188 Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message” on page 188 . • Initiate a Call to the contact. See “Initiating a call from an Instant Messa...

Instant Messaging 189 Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. Note: If your service provider requires that a Directory Number (DN) be used...

Instant Messaging 190 Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure. View 3. Press the View context-sensitive soft key to access the IM. Call 4. To initiate a call to the contac...

While on an active call 192 While on an active call You can use the following features during an active call: • “Making a new call” on page 192 • “Placing a call On Hold” on page 194 • “Using 3-way calling” on page 202 • “Transferring a call” on page 209 • “Using Park Call” on page 213 You can use t...

While on an active call 193 Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Call Waiting While you are on an active call an...

While on an active call 194 can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 133 . Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another acti...

While on an active call 195 To retrieve a call on hold: Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list. The conte...

While on an active call 196 The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling. context-sensitive soft keys for the multiple calls In-call display screen Join Press the Join context-sensitive soft ke...

While on an active call 197 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more… context- sensitive soft ...

While on an active call 198 Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [C...

While on an active call 201 To access a call on hold when multiple calls are on hold: To make a call on hold the active call: 1. Press the Up/Down navigation key to highlight a call on hold. Chad 2. To retrieve the highlighted call on hold do one of the following: — Press the Line feature key beside...

While on an active call 202 Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3- way calling and conference calls for your ...

While on an active call 204 Configuring a conference call When you want to invite three or more callers to a call, you can configure a conference call using the IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you ...

While on an active call 205 To join a call to an existing conference call: Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. Note: Your system administrator must enable ad hoc conferencing before you co...

While on an active call 206 Figure 33: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains —to select the domain. • Edit —to edit the conference details. • PgDwn —to move to the next screen containing confer...

While on an active call 207 Figure 34: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains —to select the domain. • Edit — to open the Edit Domain page that allows you to edit the conference details. • Pgup —to ...

While on an active call 208 Figure 35: Edit Domain screen To edit the conference properties and maximum number of ports, press the Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 36 on page 208 provides an example of the Domain Conference Edit screen. Figure 36: ...

While on an active call 209 • Save —to save the updated value to the system configuration file. • Abc (/123) —to toggle the input mode to digits (or alphabets). • Clear —to clear the character behind the cursor. • Back —to return to the previous screen. Note: For these configuration changes to take ...

While on an active call 210 Select 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key. Highlight a contact from the list and then ...

While on an active call 211 To transfer a call to Voice Mail: Yes No Back The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context-sensitive soft keys: — Press the Yes context-sensitive soft key to consult with the contact to which you are ...

While on an active call 212 Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you. Note 2: The Transfer to Voice Mail feature during a conference call is dependent on th...

While on an active call 213 Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call ser...

While on an active call 214 Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. To retrieve a parked call from the server abc 2. Press the abc/123 context-s...

Additional features 216 Additional features You can use the following additional features: • “Using the Friends feature” on page 216 • “Feature keys” on page 224 • “Using Call Forward” on page 247 • “Configuring Do Not Disturb” on page 251 • “Configuring a Presence state” on page 252 • “Configuring ...

Additional features 217 Figure 37: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: Filter Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the me...

Additional features 218 To initiate a call to a friend on the Friends list: Status All Edit 2. Do one of the following: — Press the Status context-sensitive soft key to view the current presence status of the friend. — Press the All context-sensitive soft key to view the contents of the Address book...

Additional features 219 To send an IM to a friend on the Friends list: Call 3. Press the Call context-sensitive soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. Filter Select 1. Choose one of the follow...

Additional features 220 Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: 5. Use the dialpad to enter the text of the message. Send Back 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM. — Pr...

Additional features 223 To delete a contact from your Friends list: Friends Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu. — Press the Select context-sensitive soft key while viewing the Address...

Additional features 224 Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys. You can designate a fe...

Additional features 225 You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. For information about how to autoprogram feature keys see, “Feature key autoprogramming” on page 240 . Figure 39 on page 225 shows the f...

Additional features 227 Figure 40: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presenc...

Additional features 228 Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty) . Note 2: If you try to view a feature key that is designated as a line key, the IP Deskphone displays the message: Program Key N...

Additional features 229 Figure 41: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2. Press the Up/Down navigation key to highlight one of the following feature key services: — Speed Dial — Call Forward — Do Not Dis...

Additional features 231 The following procedure continues from Step 6 on page 231 . To program a Speed Dial feature key: Next Back 6. Choose one of the following: — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial. See “...

Additional features 233 The following procedure continues from Step 6 on page 231 . To program a Call Forward feature key: Yes No 10. Choose one of the following: — Press the Yes context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the No context-sensit...

Additional features 234 The following procedure continues from Step 6 on page 231 . To program a Do Not Disturb feature key: Finish Clear Back 3. Choose one of the following: — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Clear context-sens...

Additional features 235 The following procedure continues from Step 6 on page 231 . To program a Send IM feature key: Finish Back 2. Choose one of the following: — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key...

Additional features 236 The following procedure continues from Step 6 on page 231 . To program a Presence feature key: Finish 6. Press the Finish context-sensitive soft key to continue. 1. Press the Up/Down navigation key to highlight one of the following: — Connected — Unavailable Select Back 2. Ch...

Additional features 237 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4. If you chose Connected in step 1, press the Up/Down navigation key to highlight one of the following details: — None — Away — Out to L...

Additional features 238 Remove a programmed feature key You can remove a feature key by using one of the following methods: 1. Edit context-sensitive soft keys. See “To remove a feature key using the Edit context-sensitive soft key:” on page 239 . • Bulk context-sensitive soft keys. See “To remove a...

Additional features 239 To remove a feature key using the Edit context-sensitive soft key: 1. To select a feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context-sensitive soft key. — ...

Additional features 240 Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call Forwarding keys using the user Friends lis...

Additional features 241 To autoprogram feature keys: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options , and select Feature Keys from the menu. The Program Key screen opens as shown in, Figure 38 on page 224 . Bulk Back 2. Choose one of the following: — Press the Bulk conte...

Additional features 244 Select 11. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft. The Program Key screen opens listing all the feature keys. All 12. Press the All context-sensitive soft key to remove all the programmed feature keys. ...

Additional features 245 Creating a feature key using the Copy key You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following: • a highlighted entry in an Address Book list • a highlighted entry of your Call Inbox or ...

Additional features 246 2. Press the Up/Down navigation key to highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the Copy key. Select 3. Press the Select context-sensitive soft key. Set 4. Choose one of the following: — Pres...

Additional features 247 Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination. When you forward a call to another IP Deskphone, the IP Des...

Additional features 248 Figure 42 on page 248 shows the incoming call display for an incoming call. Figure 42: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 17 on page 248 describes the Privacy s...

Additional features 249 When you forward your calls to another user or IP Deskphone, you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded. This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call i...

Additional features 250 To forward your calls or change the number where calls are forwarded: To deactivate Call Forward: CallFwd 1. Press the CallFwd context-sensitive soft key. 2. Enter the phone number or SIP address where you want to forward your calls. Forwrd Clear Back 3. Choose one of the fol...

Additional features 251 Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: To disable Do Not Disturb: DND 1. Press the DND context-sensitive soft key on the idle ...

Additional features 252 Configuring a Presence state You can configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To select a Presence state: Ok 2. Pres...

Additional features 254 Adding a new Presence state message You can add a new Presence state message. To add a new Presence state message: Select Add Back 6. Choose one of the following: — Press the Select context-sensitive soft key to select the Presence detail and move to the confirmation screen. ...

Additional features 255 Configuring Privacy settings You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone. You can restrict the name, SIP address, or both from appearing on the screen. Incoming call privacy You can restrict the information for...

Additional features 256 To configure Incoming Call Privacy: Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then Incoming ...

Additional features 257 To configure Outgoing Call Privacy: Multiple Appearance Directory Number Multiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using Single Call Appearance (SCA) allows multiple IP Deskphones to appear as a single line to the caller. Any of th...

Additional features 258 You can prevent others from joining the call by using the MADN feature to make the call private. To make the call private you dial a special code (Vertical Service Code) so that the call server knows that the call is private. To dial a Vertical Service Code on an IP Deskphone...

Additional features 259 Figure 44: MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by na...

Additional features 260 The following context-sensitive soft keys are available for selecting the audio codes: • Select : The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec. • Back : Allows you to return to the Audio Codec screen. Audio Codec Ordering T...

Additional features 261 Answer-Mode Settings For an Avaya 1120E IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer. Press Prefs , Feature Options , and then select Answe...

Additional features 262 The Allow Addresses screen allows you to preauthorize requests to automatically answer to a list of user-entered domains, and SIP addresses. Select Prefs , Feature Options , Answer-Mode Settings , and then press Allow addresses to view the Allow Addresses screen. The screen d...

Multiuser 264 Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You...

Multiuser 265 Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify ...

Multiuser 266 Figure 46: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message. The initial login me...

Multiuser 267 Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from...

Multiuser 268 acts as a Line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed ...

Multiuser 269 the cable, the IP Deskphone proceeds to re-register all accounts starting with the primary account. Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated...

Multiuser 270 access to the call logs and most preferences available before the upgrade. — User2 logs out, then logs in “[email protected]”. User1 had a profile before the upgrade, but that profile has now been associated to the user2 account; therefore a new profile is created. Not all the informat...

Multiuser 271 Figure 48: Avaya 1120E IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information see ““Making a call” on page 272 . At select account promp...

Multiuser 272 missed calls message on the idle screen and the red LED, which cannot provide per-account information. MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accoun...

Multiuser 273 For example, pressing Line Key 1 to obtain a dial prompt, dialing, then pressing Line Key 2 initiates the call using the account associated with Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While th...

Multiuser 275 Instant Messages Only the primary account can send or receive instant messages. Incoming messages for secondary accounts are rejected; they are not displayed on screen, and are not added to the instant message logs. Menu features The IP Deskphone menu displays are customized to match t...

Multiuser 276 IM Settings IM Settings is located under User Settings . Any change in settings on the primary account takes effect immediately. You can also modify settings for a secondary account, but they do not take effect until that account registers as the primary account. Voice Mail settings Vo...

Multiuser 278 Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry, such as lifting the handset. In most cases, the primary account is used. However, if you press a line key to initiate the call, the call uses the account associated with the li...

Multiuser 279 The Friends view always accesses and modifies the address book of the primary account (local or network-based). There is no selection mode for the Friends view. You can only monitor and view the presence information of Friends of the primary account in Friends view. User status This se...

Multiuser 280 behavior is the same as previously described, except no confirmation prompt is displayed. The operation is performed immediately, and a message indicating what was done is displayed. DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the ac...

Multiuser 281 • If call forwarding is not already activated, then the account is configured to forward calls to the given target, disabling DND if necessary, and overriding any other call forward target that might be active for the account. After a forward all programmed key is pressed: • If all acc...

Multiuser 282 After a single-account Presence programmed key is pressed: • If the account is already configured to the programmed presence state, then the account is configured back to the Connected presence state. • If not, the account is configured to the programmed presence state. After the all a...

Multiuser 283 Figure 51 on page 283 shows per account notification on the Avaya 1120E IP Deskphone. Figure 51: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There ar...

Advanced features 284 Advanced features The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 284 • “Accessing the services menu” on page 285 • “Network menu” on page 295 Viewing the IP Deskphone information To view the Phone information fo...

Advanced features 285 Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: You cannot make any changes to the setting from this menu. To view information about the USB port press the USB context-sensitive soft key after you access the Phone Information screen. ...

Advanced features 286 8. Phone Information—use to view phone details. For more information, see “Viewing the IP Deskphone information” on page 284 . Checking for updates You can check for the latest software update for your Avaya 1120E IP Deskphone. To check for the latest software update: Switching...

Advanced features 288 Yes No The IP Deskphone prompts you with Switch to alternate proxy server? 7. Choose one of the following: — Press the Yes context-sensitive soft key to proceed. — Press the No context-sensitive soft key to return to the System menu. Domain The IP Deskphone logs you out from th...

Advanced features 289 Resetting the IP Deskphone You can use this feature to reset the IP Deskphone without unplugging the power cable. To reset the IP Deskphone: Select Back 11. Choose one of the following: — Press the Select context-sensitive soft key to change the domain to the highlighted domain...

Advanced features 290 Erasing the user data The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3. Languages—downloaded language files abc 3. Press the abc/123 context-sensitive soft ...

Advanced features 291 4. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a differ...

Advanced features 293 To delete a user profile: To delete a sound file: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to delete the highlighted user profile from the list...

Advanced features 294 To delete a language file: To delete a log file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to delete the highlighted language file from the lis...

Advanced features 295 To delete the system file without deleting the user profile: To delete all files: Network menu Primarily, the system administrator is the only person authorized to access the network menu and to use an administration password to access the items. For more information on how to ...

Advanced features 296 The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnost...

Advanced features 297 • To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To backup data stored in the IP Deskphone. Presence of USB flash drive Navigate through the menus Services , Phone Information , USB to verify the pr...

Advanced features 298 Figure 52: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know abou...

Advanced features 299 Figure 53: USB devices: Phone information screen Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the ...

Advanced features 300 Figure 54: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner. You ca...

Advanced features 301 If the Details context-sensitive soft key is disabled, you cannot view details on the Phone Information details screen. If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and th...

Advanced features 302 When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Deskphone inactive. The ScrnSvr context-sensitive soft key is ...

Advanced features 303 Figure 57: Screensaver settings screen The following are the items on the displayed list: • Mode —to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay —to configure the time delay before the screensaver is invoked. • Image —to ...

Advanced features 304 Figure 58 on page 304 shows the screensaver mode setting screen. Figure 58: Screensaver mode setting screen The screensaver mode setting lists the following items: • Disable —to the disable the screensaver. • Enable (no password) —to enable the screensaver with a password free ...

Advanced features 305 Figure 59: Screensaver disabled message Enabling the screensaver in no password mode displays a message confirming your selection. Figure 60 on page 305 displays the screensaver enable message screen. Figure 60: Screensaver enabled message Note: If the device configuration does...

Advanced features 306 The screen lets you launch the user-defined password definition screen if it is enabled in the configuration. The text on screen displays Enter user password to activate screensaver followed by a user input prompt. Figure 61 on page 306 displays the screensaver password screen....

Advanced features 307 use only the primary user login password to enable the password–protected screensaver. After the screensaver is activated, if the IP Deskphone is idle for the defined delay/time interval, the screensaver takes control of the IP Deskphone. Figure 62 on page 307 displays the scre...

Advanced features 309 Selecting an image to be viewed as a slideshow. You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format. These files are loaded on the IP Deskphone using the USB flash drive. Images for the 1120E IP Deskphone cannot excee...

Advanced features 310 Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device. 1. To select background imag...

Advanced features 311 Figure 65: Background confirmation screen Note: If the selected image is not effective, you need to cancel the selection. 3. The following are the options available for the background confirmation screen. • OK —to configure the selected image as background image. • Cancel —to c...

Advanced features 315 Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically. Viewing the existing groups you have in your Address Book Select Back 2. Choose one of the following: — Press the Select context-sensitive soft key to begin the bulk ke...

Advanced features 317 To add a new contact to your Address Book After the screen displays the details of the selected address book entry, you can do the following: SendIM Edit Back — Press the SendIM context-sensitive soft key to display the address book entry details for the selected entry. — Press...

Advanced features 320 Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to o...

Advanced features 321 in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you c...

Advanced features 322 marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options available for the Speed Dial List screen. • Dial —invokes the selected speed dial. • Exit — screen dismisses without invoking a Speed Dial List ...

Advanced features 323 For example: • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C. • When the A-C c...

Advanced features 324 Figure 69: Root screen The following are the options available for the Root screen: • Select —use to enter the selected folder. • Delete —prompts you to delete contents of selected folder (folders are not deleted because they are on the IP Deskphone). • Exit —If you are at the ...

Advanced features 325 Figure 70: File manager select device screen The following are the options available for the Select Device screen: • Select —to enter the selected device. • Exit —to dismiss the file manager and returns to the Services menu. After you select the device you want to navigate, one...

Advanced features 326 Figure 71: File manager device browsing screen

Advanced features 327 The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select —to enter into the selected folder. • Back —to return to the previous screen • Delete : — If you select a file, it pr...

Advanced features 328 Figure 72 on page 328 displays the message to select the destination folder. Figure 72: Select Destination The following are the options available for the Select Destination screen. • OK —to enter in to the selected folder. • Back —to return to the previous screen. After you ha...

Advanced features 329 Figure 73: File Manager Select Destination screen

Advanced features 330 Note: The context-sensitive soft keys change based on the selected item on the screen. Select —to enter the selected folder. Done —to configure the current location as the destination for the send and initiates copy operation. Back —to return to the previous screen. Notes on Fi...

Advanced features 331 • Select Flash Disk device . The contents of the device are displayed. • Select the file you wish to copy and then press Send . • You are prompted to select the device you wish to send the selected file. • Select the IP Deskphone as the destination device. • The file is validat...

Advanced features 332 Figure 75: Sample failure message for File Manager operation Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive: • Log into the device and plug the USB flash drive into the USB port of the IP Deskphone. • Press the Services hard key and choo...

Visual indicators 334 Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts desig...

Visual indicators 336 Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail. The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Me...

Visual indicators 337 Table 19 on page 337 lists the visual indicator and the LED status. Table 19: Visual Alerter/Message Waiting Indicator LED Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed. Incoming call (phone ringing) Fast blinking red l...

Multi-Level Precedence and Preemption 339 Multi-Level Precedence and Preemption Overview The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place. Higher prec...

Multi-Level Precedence and Preemption 340 Other MLPP service features The MLPP service also includes the following features: • Call Origination Busy • Re-authorization • Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origination Busy feature prevents incoming calls from disru...

Multi-Level Precedence and Preemption 341 Making a call with MLPP If your IP Deskphone is configured for MLPP, the display screen is enhanced for making and receiving precedence calls. There are several ways to make outgoing calls from your IP Deskphone with MLPP, as follows: • Make a call by going ...

Multi-Level Precedence and Preemption 342 and you can select the precedence of the call by pressing the Prec soft key. Note: You can press the Good-bye key at any time to disconnect from the call. 1. Go off-hook and press the Options soft key. See Figure 76 . Figure 76: Options soft key The Options ...

Multi-Level Precedence and Preemption 343 Figure 77: Options menu 2. Use the up and down navigation keys to select Precedence Level and then press the Select soft key. The Precedence Level screen is displayed. An example is shown in Figure 78 . Figure 78: Precedence Level menu example

Multi-Level Precedence and Preemption 345 Figure 80: Outgoing call Making an MLPP call using Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interface. including the Inbox/Outbox, Call Logs, Address book, and Friends list. 1. Press the Inbox ...

Multi-Level Precedence and Preemption 347 Figure 82: IM display 4. Press the Call soft key. The IP Deskphone displays the off-hook screen containing the address in the idle screen and the precedence option. See Figure 83 . Figure 83: IM screen with precedence option

Multi-Level Precedence and Preemption 349 Incoming calls with precedence Four types of incoming calls with precedence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence call without subject 4. Redirected precedence call with subject Note: Wh...

Multi-Level Precedence and Preemption 350 Figure 85: Incoming precedence call with subject Incoming redirected precedence call display The first line of the IP Deskphone always displays the caller's information (From) with the ringing phone icon. The second line displays the precedence level. The th...

Multi-Level Precedence and Preemption 351 Consultative transfer When doing a consultative call transfer, the Call Server does not know if the precedence of the transferred call can be re-used. Therefore you can only use a precedence level that you are authorized to use. You may want to transfer the ...

Multi-Level Precedence and Preemption 352 Example : There are 4 incoming calls in the following order and you have not gone off-hook: 1. Caller A, Flash (oldest or first coming) 2. Caller B, Routine (next oldest or second coming) 3. Caller C, Routine (third oldest or third coming) 4. Caller D, Prior...

Multi-Level Precedence and Preemption 353 Order of call preemption The following is the order of call preemption: 1. the lowest precedence call 2. If there are multiple calls on the same precedence level, then the following order is used a. any outgoing call that is unanswered b. the oldest incoming...

Multi-Level Precedence and Preemption 354 While a call is on hold 1. Preemption tone is played through the Handsfree speaker for three seconds. 2. The preempting call presents with the appropriate ringing. 3. The new preemption precedence call screen is displayed. An incoming call is ringing 1. The ...

Multi-Level Precedence and Preemption 355 Figure 86: Preemption acknowledgement screen External preemption The IP Deskphone supports preemption from external sources.

Multi-Level Precedence and Preemption 356 The following table describes the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented current calls and no call appearances are available. Table 21: When a preemption call is received from...

Multi-Level Precedence and Preemption 357 Call Origination Busy When Call Origination Busy is enabled, incoming calls are prevented from disturbing you when you are in the process of making an outbound call. When your IP Deskphone is on-hook or off-hook and you enter the first digit or character, th...

Multi-Level Precedence and Preemption 358 Incoming call while dialling outbound number + one free call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone. Your dial pad e...

Multi-Level Precedence and Preemption 359 Incoming call while dialing outbound number + held call with priority lower then incoming call When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. If the held call is lower in precede...

Multi-Level Precedence and Preemption 360 incoming call has not hung up.You can decide to answer the new incoming call. Re-authorization While you are logged in to your IP Deskphone, the administrator may change your password. Consequently, any call or network request placed by you is responded to w...

Quick reference 363 Quick reference This section provides a quick reference guide for the IP Deskphone. See the following sections for more information: • “Fixed keys” on page 363 • “Commonly used functions” on page 365 • “Context-sensitive soft keys” on page 368 • “Display screen icons” on page 372...

Quick reference 364 Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Use the Enter key to select highlight...

Quick reference 365 Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key label is abc , you can enter alphabetic text and when the con- text-sensitive soft ley label is 123 , you can enter numbers. Commonly used functions Proc...

Quick reference 367 To make an emergency call, logging on is not required. Choose one of the following options:• Lift the Handset and dial the emergency number. • Press the Handsfree key and dial the emergency number. • Press the Headset key and dial the emergency number.

Quick reference 368 Context-sensitive soft keys The following context-sensitve key menus are provided below: • “Idle phone display” on page 368 • “Active call display” on page 370 Idle phone display When you press the More… context-sensitive soft key for the third time, you return to the first menu ...

Quick reference 370 Active call display Display the Preferences menu. 1. Display —Adjust screen display settings. 2. Audio —Adjust tones and volume settings and configure a USB headset. 3. Feature Options —Program feature keys, call decline reasons, call ignore actions, and call subjects, call fwd n...

Third party terms 375 Third party terms Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) Certain portions of the product ("Open Source Components") are licensed under open source license agreements that require Avaya to make the source code for such Open Source ...

Third party terms 376 * National Center for Biotechnology Information * * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus can...

Third party terms 383 Zlib The following component is licensed under zlib license: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.4, March 14th, 2010 Copyright (C) 1995-2010 Jean-loup Gailly and Mark This software is provided 'as-is', wit...

Third party terms 386 Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative. Glenn Randers-Pehrsonglennrp at users.sourceforge.netDecember 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed unde...

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Third party terms 388 USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMA...

Third party terms 389 We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or liability claims are assumed by the product vendor. END OF TERMS AND CONDITIONS T-Rex The following component is licensed under the T-Rex license: T-...

Terms you should know 391 Terms you should know 3-way Call The 3-way Call feature joins two calls on your phone into one 3-way call. You and the other two callers can speak together. Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters ...

Terms you should know 392 Categor y 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e. Normally, Cat5e cable has four pairs of copper wire. Categor y 6 (Cat6) This is a cable and its associated connecting hardware capable of tra...

Index 397 Index Symbols # Ends Dialing 63 Numerics 3-way calling 202 A Action key 32, 193 Active Call features 192 Address Book 81, 145 Advance system features 284 Alphanumeric dialing 65 Answering a call 134 Audio key 33 B Backlight Screensaver 88 Bluetooth wireless technology 118 C Call Forward 24...