Page 3 - Contents
M7310 Telephone User Guide Page 3 - Issue 02a (03 October 2011) IP Office Contents Contents Telephone Overview 1. ..................................................................... 7 1.1 M7310 Telephone ..................................................................... 7 1.2 Which Telephone Sy...
Page 4 - Glossary
M7310 Telephone User Guide Page 4 - Issue 02a (03 October 2011) IP Office ............................................................................ 70 12.8.14 Group Listen ............................................................................ 70 12.8.15 Group Pickup ...........................
Page 5 - Telephone Overview
M7310 Telephone User Guide Page 5 - Issue 02a (03 October 2011) IP Office Telephone Overview Chapter 1.
Page 7 - Telephone Overview
M7310 Telephone User Guide Page 7 - Issue 02a (03 October 2011) IP Office Telephone Overview: M7310 Telephone 1. Telephone Overview 1.1 M7310 Telephone On IP Office, the M7310 telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and highersoftware. This guide is for IP O...
Page 10 - Administration Feature Codes
M7310 Telephone User Guide Page 10 - Issue 02a (03 October 2011) IP Office Administration Feature Codes The following feature codes are used to edit phone settings. Some functions may request a security code after the featurecode is entered. When this occurs, enter your login code and press #. · But...
Page 11 - Call Pickup
M7310 Telephone User Guide Page 11 - Issue 02a (03 October 2011) IP Office Telephone Overview: Feature Codes 1.5 Short Codes In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone system. These are useful as they can be dialed from any type o...
Page 12 - Forwarding; Group
M7310 Telephone User Guide Page 12 - Issue 02a (03 October 2011) IP Office Forwarding · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me anddo not disturb. · Set the Forward Unconditional Destination: *07*N# Set th...
Page 14 - Other Phones
M7310 Telephone User Guide Page 14 - Issue 02a (03 October 2011) IP Office 1.8 Key Lettering Some older phones have the Q and Z letters printed on the 0 key rather than on the 7 and 9 keys respectively. Forfunctions that use letter input, the latter standard keypad marking is assumed. 1.9 What's My ...
Page 15 - Making Calls
M7310 Telephone User Guide Page 15 - Issue 02a (03 October 2011) IP Office Making Calls Chapter 2.
Page 16 - Setting a Callback; To Set a Callback; Redial the Previous Number
M7310 Telephone User Guide Page 16 - Issue 02a (03 October 2011) IP Office 2. Making Calls If you are not already on a call, then you can just dial the number. The first available appearance button will be used forthe call. Alternatively, you can press a specific appearance button in order to make a...
Page 17 - Making a Page Call; Direct Voice Calls; Making a Priority Call
M7310 Telephone User Guide Page 17 - Issue 02a (03 October 2011) IP Office Making Calls: Redial the Previous Number 2.3 Making a Page Call You can make a page call to another user or to the available members of a group. The users do not have to take anyaction to hear the page. The phones called must...
Page 18 - Dialing a Number Using En-Bloc Mode
M7310 Telephone User Guide Page 18 - Issue 02a (03 October 2011) IP Office 2.6 Pre-Dialing (Enbloc) By default, when you start dialing a number, your phone immediately connects to the telephone system. It then startspassing the digits you dial to the phone system as and when you dial them. However, ...
Page 19 - Using Speed Dials; Dialing a Speed Dial; Using the Contacts Directory; Entering a Personal Speed Dial
M7310 Telephone User Guide Page 19 - Issue 02a (03 October 2011) IP Office Making Calls: Pre-Dialing (Enbloc) 2.7 Using Speed Dials Speed dials are telephone numbers that are stored by the telephone system. There are two types of speed dial: personalspeed dials and system speed dials. You or your sy...
Page 20 - Forced Account Code Entry; Calling from the Contacts List; Calling from the Call Log
M7310 Telephone User Guide Page 20 - Issue 02a (03 October 2011) IP Office 2.8 Account Codes The telephone system can store a set of account codes. Account codes can be used to keep track of calls in relation toparticular work, activities or clients. They can also be used to keep track of calls by p...
Page 21 - Answering Calls
M7310 Telephone User Guide Page 21 - Issue 02a (03 October 2011) IP Office Answering Calls Chapter 3.
Page 22 - To Answer a Call when Idle; Divert a Call to Voicemail; Answering a Page Call
M7310 Telephone User Guide Page 22 - Issue 02a (03 October 2011) IP Office 3. Answering Calls While you still have a call appearance button available you can receive incoming calls. The button icon on the callappearance button will show a slow flashing icon. To Answer a Call when Idle 1. If your pho...
Page 23 - Direct Call Pickup
M7310 Telephone User Guide Page 23 - Issue 02a (03 October 2011) IP Office Answering Calls: Answering a Page Call 3.4 Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options: · Answer any ringing call on the telephone system. · Answer a...
Page 25 - Call Controls
M7310 Telephone User Guide Page 25 - Issue 02a (03 October 2011) IP Office Call Controls Chapter 4.
Page 26 - Adjust the Call Volume; Answering Another Call
M7310 Telephone User Guide Page 26 - Issue 02a (03 October 2011) IP Office 4. Call Controls 4.1 Adjust the Call Volume While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for whichever device youare currently using (handset or speaker). 1. With the call c...
Page 27 - Transferring Calls; Conference Phones
M7310 Telephone User Guide Page 27 - Issue 02a (03 October 2011) IP Office Call Controls: Switching Between Calls 4.4 Transferring Calls To transfer a call, your phone must have an available call appearance button. If all your current call appearance buttonsare in use, you must either end or park on...
Page 28 - Headset Operation
M7310 Telephone User Guide Page 28 - Issue 02a (03 October 2011) IP Office 4.7 Headset Operation Your phone has a headset socket located under the phone. If you connect a headset, it overrides the phone's handsfreespeaker and microphone and is controlled by the Handsfree button (bottom right). · To ...
Page 29 - Default Short Codes
M7310 Telephone User Guide Page 29 - Issue 02a (03 October 2011) IP Office Call Controls: Ending Calls 4.10 Groups Your system administrator can include you as a member of a group or groups along with other users. Each group has itsown extension number which is used to call the group. When a call is...
Page 30 - Holding and Parking Calls; To Park a Call
M7310 Telephone User Guide Page 30 - Issue 02a (03 October 2011) IP Office 4.11 Holding and Parking Calls Holding a call and parking a call are two similar actions. The table below summarizes the main differences betweenparking a call or holding a call. When a call is ... Held Parked ... the call oc...
Page 31 - Important - Holding Conference Calls
M7310 Telephone User Guide Page 31 - Issue 02a (03 October 2011) IP Office Call Controls: Holding and Parking Calls 4.11.2 Holding Calls You can hold as many calls as your phone can receive. · The held call will still occupy the call appearance on which it was made or answered. · While held, the cal...
Page 33 - Conference Calls
M7310 Telephone User Guide Page 33 - Issue 02a (03 October 2011) IP Office Conference Calls Chapter 5.
Page 34 - Starting a Conference
M7310 Telephone User Guide Page 34 - Issue 02a (03 October 2011) IP Office 5. Conference Calls Multiple conference calls are supported, with parties addable to each conference call until the system's total conferencecapacity (128) is reached. However, a maximum of 64 parties is supported in any part...
Page 35 - Viewing Conference Details; To Drop Yourself; To Drop Other Parties; Holding a Conference Call; Transferring Calls Using Conference
M7310 Telephone User Guide Page 35 - Issue 02a (03 October 2011) IP Office Conference Calls: Adding a Call to a Conference 5.3 Viewing Conference Details You can display a list of the parties involved in a conference call. 1. Press Release (or press the Detail soft key). 2. The details of the partie...
Page 37 - Directory
M7310 Telephone User Guide Page 37 - Issue 02a (03 October 2011) IP Office Directory Chapter 6.
Page 38 - Notes; Viewing Contacts Details
M7310 Telephone User Guide Page 38 - Issue 02a (03 October 2011) IP Office 6. Directory This menu is accessed by pressing a button set to the Directory function. It is used to display names and numbers that you can then use for making calls. In some dialing scenarios it can also be accessed using th...
Page 39 - Make a Call from the Directory; Using the Directory for Other Functions
M7310 Telephone User Guide Page 39 - Issue 02a (03 October 2011) IP Office Directory: Viewing Contacts Details 6.2 Make a Call from the Directory You can use any directory contacts to make a call. You can also use the directory in many telephone functions where youneed to select the number for a des...
Page 40 - Adding a New Contact; Add a Contact from the Call Log
M7310 Telephone User Guide Page 40 - Issue 02a (03 October 2011) IP Office 6.4 Adding a New Contact So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries. This isdone using the same process as for adding personal speed dials. · ! WARNING Note...
Page 41 - Call Log
M7310 Telephone User Guide Page 41 - Issue 02a (03 October 2011) IP Office Call Log Chapter 7.
Page 42 - Missed Calls; Accessing the Call Log
M7310 Telephone User Guide Page 42 - Issue 02a (03 October 2011) IP Office 7. Call Log You can access your call log by pressing Feature 812. The call log you see is a call log stored on the telephone system. Ifyou login at another 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phone, your call log...
Page 43 - Viewing Call Details
M7310 Telephone User Guide Page 43 - Issue 02a (03 October 2011) IP Office Call Log: Accessing the Call Log 7.2 Viewing Call Details You can view additional details about the currently shown call. 1. Press Feature 812. The display will change to show your call log records. · Use the * key to select ...
Page 44 - Deleting a Record
M7310 Telephone User Guide Page 44 - Issue 02a (03 October 2011) IP Office 7.3 Making a Call You can use the call log to make calls to the number included in the currently selected call record. 1. Press Feature 812. The display will change to show your call log records. · Use the * key to select whi...
Page 45 - Voicemail
M7310 Telephone User Guide Page 45 - Issue 02a (03 October 2011) IP Office Voicemail Chapter 8.
Page 46 - Message Waiting Indication; Checking Messages; Send a Call to Voicemail
M7310 Telephone User Guide Page 46 - Issue 02a (03 October 2011) IP Office 8. Voicemail If enabled, voicemail is used to answer calls to you that have rung unanswered for your "no answer time", the default is15 seconds. It is also used to answer calls when you have do not disturb enabled. De...
Page 48 - Note
M7310 Telephone User Guide Page 48 - Issue 02a (03 October 2011) IP Office 9. Logging In/Out You may always use the same phone in the same location. However, the telephone system provides features that allowyou to use any phone on the system to make and receive your calls. To do this your system adm...
Page 49 - Logging In on a Phone Already in Use
M7310 Telephone User Guide Page 49 - Issue 02a (03 October 2011) IP Office Logging In/Out: 9.1 Logging In on a Phone Already in Use If you have a login code, you can login at a phone that is already in use by another user. The existing user is logged out. 1. Dial the short code for logging in. The d...
Page 51 - Redirecting Calls
M7310 Telephone User Guide Page 51 - Issue 02a (03 October 2011) IP Office Redirecting Calls Chapter 10.
Page 52 - Redirecting Calls
M7310 Telephone User Guide Page 52 - Issue 02a (03 October 2011) IP Office 10. Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone. · Follow Me Temporarily redirect all your calls to another phone that you will be sharing with that phone's nor...
Page 53 - Follow Me To
M7310 Telephone User Guide Page 53 - Issue 02a (03 October 2011) IP Office Redirecting Calls: 10.1 Follow Me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented withyour user name so that they can be distinguished from calls for the ext...
Page 54 - Forwarding Calls
M7310 Telephone User Guide Page 54 - Issue 02a (03 October 2011) IP Office 10.2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types offorward. · Forward Unconditional This forward is used immediately when it is switc...
Page 55 - To Turn Forward Unconditional On; To Change the Forwarding Number
M7310 Telephone User Guide Page 55 - Issue 02a (03 October 2011) IP Office Redirecting Calls: Forwarding Calls 10.2.1 Forward Unconditional Forward unconditional is used to immediately redirect your calls. · By default this function is only applied to incoming external calls to you. However, if requ...
Page 56 - Using a Programmable Button
M7310 Telephone User Guide Page 56 - Issue 02a (03 October 2011) IP Office 10.2.2 Forward on Busy Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls. · By default this function is only applied to incoming external calls to you. However, if re...
Page 58 - To Turn On Do Not Disturb; To Turn Off Do Not Disturb
M7310 Telephone User Guide Page 58 - Issue 02a (03 October 2011) IP Office 10.3 Do Not Disturb · When you are in 'do not disturb', your callers are redirected to voicemail if available or otherwise hear busy tone. · People who call from numbers in your do not disturb exceptions list can still call y...
Page 59 - Internal Twinning
M7310 Telephone User Guide Page 59 - Issue 02a (03 October 2011) IP Office Redirecting Calls: Do Not Disturb 10.4 Twinning Twinning allow calls to you to ring at both your phone and at another number. The telephone system supports two typesof twinning; internal twinning and mobile twinning. Internal...
Page 61 - Phone Settings
M7310 Telephone User Guide Page 61 - Issue 02a (03 October 2011) IP Office Phone Settings Chapter 11.
Page 63 - Button Programming
M7310 Telephone User Guide Page 63 - Issue 02a (03 October 2011) IP Office Button Programming Chapter 12.
Page 64 - Button Programming; Button Inspection
M7310 Telephone User Guide Page 64 - Issue 02a (03 October 2011) IP Office 12. Button Programming The programmable buttons on your phone can be assigned a range of functions. You cannot override the function ofbuttons configured as appearance buttons for calls by your system administrator. Also your...
Page 65 - Erasing a Button
M7310 Telephone User Guide Page 65 - Issue 02a (03 October 2011) IP Office Button Programming: Button Inspection 12.2 Default Buttons You can use the following process to return those programmable buttons that have default functions back to thosefunctions. It does not affect the functions assigned t...
Page 66 - Auto Dial Button
M7310 Telephone User Guide Page 66 - Issue 02a (03 October 2011) IP Office 12.4 Auto Dial Button A button set to this function dials a stored number. That number can be any number composed of the digits 0 to 9 plus *and #. It can be an internal or an external number. It can be a partial number that ...
Page 68 - Button Functions
M7310 Telephone User Guide Page 68 - Issue 02a (03 October 2011) IP Office 12.8 Button Functions The following is a quick summary of the various telephone system functions that you can set on a programmable button. This is not a comprehensive list of all button functions available, it only covers th...
Page 74 - Abbreviated Ring; Call Appearance Button
M7310 Telephone User Guide Page 74 - Issue 02a (03 October 2011) IP Office 13. Glossary 13.1 Abbreviated Ring A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have acall in connected. 13.2 Appearance Button Appearance buttons are used...
Page 75 - Do Not Disturb Exceptions; Forward Unconditional
M7310 Telephone User Guide Page 75 - Issue 02a (03 October 2011) IP Office Glossary: Do Not Disturb Exceptions 13.9 Do Not Disturb Exceptions · These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for callsto you. It does not apply for calls to a...
Page 76 - Line Appearance Button
M7310 Telephone User Guide Page 76 - Issue 02a (03 October 2011) IP Office · If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are stillunanswered after having rung for your no answer time (default 15 seconds). This is not always possible fo...
Page 77 - Ringing Line Preference; Small Community Network
M7310 Telephone User Guide Page 77 - Issue 02a (03 October 2011) IP Office Glossary: Missed Group Call 13.23 Missed Group Call The system administrator can configure whether the telephone system should keep an internal log of missed group calls.They can then also set which groups of which you are a ...
Page 79 - Index
M7310 Telephone User Guide Page 79 - Issue 02a (03 October 2011) IP Office Index Index A Abbreviate Ring 74Abbreviated Dial Button 71Account Code Button 68Entry 20 Add Contact 40, 44to conference call 34 Administrator 77All Call Log 20, 40, 42, 43, 44Contacts 20, 38, 39 Answered 20, 40, 42, 43, 44An...
Page 84 - protective rights of Avaya or others.
M7310 Telephone User Guide Page 84 - Issue 02a (03 October 2011) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to mak...
