Page 2 - Contents
Page 2 - Contents Contents Introduction.................................... 3 Transfer, Park & Hold Calls ........ 16 Using this Guide....................................................3 Using Transfer, Park & Hold ...............................16 Further Help ................................
Page 3 - Introduction; Using this Guide; Further Help
Using this Guide Introduction – Page 3 Introduction Using this Guide This guide covers the INDeX 20AT telephone when used on an INDeX telephone system with Software Release 11.0 . The 20AT is an analogue telephone for use on standard telephone lines and on PBX analogue extensions of the INDeX System...
Page 4 - MF & Time Break Recall operation; 0AT Approvals
Page 4 - Introduction MF & Time Break Recall operation MF & Time Break Recall operation The 20AT uses MF signalling and TB recall signalling only. Contact your telephone line provider if unsure of the type of signalling you should be using. During a call, phones can use a recall signal to in...
Page 5 - 0AT Features; Redial Last Number
Redial Last Number 20AT Features – Page 5 20AT Features Redial Last Number Pressing the REDIAL key dials out the number of the last manually dialled call. Changing the Caller Volume During a call, pressing the VOLUME changes the caller volume between normal and loud. Message Waiting Lamp The 20AT ha...
Page 6 - Mute; Stored Numbers
Page 6 - 20AT Features Mute Mute During a call, press MUTE to stop the caller from hearing you without ending the call. Press MUTE again to reconnect the caller. Changing the Ringer You can alter the volume and ring of the 20AT's ringer. 1. Lift the handset off-hook. 2. Press MUTE and then # . 3. Pr...
Page 7 - INDeX Features; Dialling Timeout
Introduction INDeX Features – Page 7 INDeX Features Introduction When used on an INDeX telephone system, the 20AT has access to a wide range of system features. This section of the guide covers those features. The 20AT telephone should only be used in the phone sockets indicated by your System Manag...
Page 8 - Telephone Tones & Ringing; Night Service
Page 8 - INDeX Features Telephone Tones & Ringing Telephone Tones & Ringing The INDeX 20AT uses various tones and ringing to indicate calls and other events. Incoming Calls: • Repeated Double Ring: External call. • Repeated Single Ring: Internal call. During Calls: • Repeated Single Pip: Ano...
Page 9 - Making Calls; Notes on Making Calls; Making External Calls; Making Internal Calls
Notes on Making Calls Making Calls – Page 9 Making Calls Notes on Making Calls Your phone allows very simple and quick dialling to make calls. To simplify dialling further, the INDEX system can store several hundred speed dials for use by any extension. It can also store personal speed dials for you...
Page 10 - Making a Page Call; Hotline Operation
Page 10 - Making Calls Making a Page Call Making a Page Call You can page any free INDeX 20 Series phone or turret or group of such phones. They hear the call without doing anything though you cannot hear them. If wanted, they can turn the page into a normal call. If the extension you page is divert...
Page 11 - Speed Dials; Using Speed Dials; Storing Personal Speed Dials
Using Speed Dials Speed Dials – Page 11 Speed Dials Using Speed Dials The INDeX system can store telephone numbers as speed dials. You can then ring those numbers by dialling the number of the speed dial store. • System speed dials: All extensions can use these, though call barring may still apply. ...
Page 12 - Forced Account Code Entry; Forced PIN Code Entry; Roaming PINS
Page 12 - PIN & Account Codes Forced Account Code Entry PIN & Account Codes Forced Account Code Entry A repeating single-pip when making an external call may indicate that you must dial an account code before continuing (check with your System Manager). If so, the system checks the code you ...
Page 13 - Busy or Unanswered; If Busy or Unanswered
If Busy or Unanswered Busy or Unanswered – Page 13 Busy or Unanswered If Busy or Unanswered Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These option work for normal, page and diverted calls. • Leave a Message: Lights the lamp of the...
Page 14 - Arrange a Callback; Camp On and Wait
Page 14 - Busy or Unanswered Arrange a Callback Arrange a Callback If the extension you called is busy or does not answer, you can set a callback. When that extension becomes free or is next used, your phone rings. When you answer, the other extension rings. After setting a callback you can make oth...
Page 15 - Answering Calls; Answering Normal Calls
Answering Normal Calls Answering Calls – Page 15 Answering Calls Answering Normal Calls The phone gives a repeated double ring for external calls, a repeated single ring for internal calls. To answer the call: 1. Lift the handset. 2. To end the call, replace the handset. Answer a Message The system ...
Page 16 - Transferring Calls
Page 16 - Transfer, Park & Hold Calls Using Transfer, Park & Hold Transfer, Park & Hold Calls Using Transfer, Park & Hold After answering a call, you can hold it or transfer it. You can also make an enquiry call and then switch between calls. You can hold a call (where only you can r...
Page 17 - Parking Calls; Holding Calls
Parking Calls Transfer, Park & Hold Calls – Page 17 Parking Calls Any extension can retrieve a parked call by dialling the line number if known. You can park several calls. Calls parked and not retrieved, may recall your extension after a short time. To park an external call: 1. During the call,...
Page 18 - Diverting Calls; Using Diverts; Switching No Calls On/Off
Page 18 - Diverting Calls Using Diverts Diverting Calls Using Diverts Your phone can have diverts for different situations, i.e. when busy, not answering or to divert all calls. You can also select no calls (which uses the Divert All number if set) . • Divert on busy: Calls divert when your phone is...
Page 19 - Setting Up a Divert; Switching a Divert On or Off
Setting Up a Divert Diverting Calls – Page 19 Setting Up a Divert Before Divert can be switched on, you must set-up the type of divert you require and the number you wish to divert to. When divert all is on, you hear broken dial tone when you lift the handset. You can still make calls. Switching Div...
Page 20 - Other Features; The Phone Passcode; Setting the Ringer Timeout
Page 20 - Other Features The Phone Passcode Other Features The Phone Passcode If the phone gives a loud pip, it requires you to dial your passcode. The default passcode is 0000. A wrong passcode entry of more than 5 attempts results in the phone becoming barred. Barred phones cannot access features ...
Page 21 - Group; Conference Calls; Personal Alarms
Group Other Features – Page 21 Group Your System Manager can include your phone in a group or in several groups, all of which you can join or leave simultaneously. When in group , you receive calls made to the group number, not your extension number. Going into group switches Divert All and No Calls...
Page 22 - Voice Manager; Using Voice Manager; Customising Your Mailbox
Page 22 - Voice Manager Using Voice Manager Voice Manager Using Voice Manager The system can include a Voice Manager to record messages for you in your own voice mailbox. • Voice Manager Functions: The INDeX supports a number of different Voice Managers and so the range of options available to you m...
Page 23 - Collecting Voice Messages; Playing Messages
Collecting Voice Messages Voice Manager – Page 23 Collecting Voice Messages Check your mail regularly. The system deletes new and old messages after set periods. You can check your mailbox from an external phone. It must have touch tone (MF) dialling with and # keys. After entering your mailbox the ...
Page 24 - Good Phone Usage; General Phone Usage
Page 24 - Good Phone Usage General Phone Usage Good Phone Usage General Phone Usage The phone provides a quick method of communication. However, think carefully about how you use the phone. Your manner is a key part of the company's and your image. Since the phone does not convey smiles, shrugs, nod...
Page 25 - Index
Index – Page 25 Actioning messages ............... 23 Alarms .................................... 21 Alert number........................... 22 Answer calls ........................... 15 Barred terminal....................... 20 Broadcast Make ........................................ 10 Busy camp o...
