Avaya Enterprise Communications Server - Manual

Avaya Enterprise Communications Server

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Table of Contents:

  • Page 3 – Contents
  • Page 4 – Index
  • Page 5 – Hospitality Operations; About This Document; and DEFINITY; Reasons for Reissue; Attendants and front desk personnel
  • Page 6 – Organization
  • Page 7 – change system-parameters hospitality
  • Page 8 – Related Documents; Feature
  • Page 9 – Hospitality Services Overview; Lodging Voice Messaging, I; Lodging Call Accounting, and enhanced guest; Telephone Support
  • Page 10 – PMS Integration
  • Page 11 – Messaging Services; Lodging messaging system, by the PMS, or by the; Lodging system; Flexibility
  • Page 13 – Guest Operations; ‘‘Guest; Automatic Wakeup
  • Page 14 – With Speech Synthesizer; call, followed by the
  • Page 15 – Change or Delete Your Wakeup Call; button to change press the; With Wakeup Activation Via Tones
  • Page 16 – If you wish to have a second wakeup call, pick up the handset of your; Delete Your Wakeup Call; button to delete your first wakeup call.
  • Page 17 – button, followed by the; Do Not Disturb; Emergency calls, cleared through the front desk
  • Page 18 – If you want to cancel Do Not Disturb completely, press the; Deactivate Do Not Disturb (Feature Button); When the Do Not Disturb lamp is on, press the Do Not Disturb button.; Emergency Access to the Attendant
  • Page 19 – Retrieving Messages; Lodging Administration and Feature Operations; Retrieving Messages from Your Room; ‘‘Retrieving Fax Messages’’ on page 17
  • Page 21 – Retrieving Fax Messages
  • Page 22 – Recording a Personal Greeting
  • Page 23 – Changing Your Password
  • Page 24 – Dial by Name; Call the Dial by Name extension as provided by the hotel.
  • Page 25 – Front Desk Operations
  • Page 26 – Attendant Backup; button to see how many calls
  • Page 27 – CHECK IN COMPLETE
  • Page 28 – Assigning DID Numbers to Guest Rooms; Automatic selection of DID numbers by the switch or via the PMS
  • Page 29 – Checking in a Guest Room and Custom Selecting a VIP DID Number
  • Page 30 – Viewing DID Number Assignments; Changing to a New Automatic DID Number; CHECK IN COMPLETE, DID UNAVAILABLE
  • Page 31 – Changing to a New VIP DID Number; Removing a DID Number Assignment; DID CHANGED
  • Page 32 – Removes controlled outward restriction; Station Hunt Before Coverage
  • Page 33 – CHECK OUT COMPLETE: MESSAGE LAMP ON
  • Page 34 – Guest activation of wakeup calls is allowed under two conditions:
  • Page 35 – button, and the display shows the failed wakeup; button is administered as an Automatic Message
  • Page 36 – User Operation; WAKEUP MESSAGE: XXXX
  • Page 38 – Dual Wakeup
  • Page 39 – button to confirm the wakeup request.
  • Page 40 – WAKEUP REQUEST CONFIRMED
  • Page 41 – Daily Wakeup
  • Page 43 – VIP Wakeup
  • Page 45 – If the guest does not answer, press the; button to set up a standard
  • Page 46 – Canceling Wakeup Calls; WAKEUP REQUEST CANCELED
  • Page 47 – Failed Wakeup Notification; MESSAGES FOR EXT XXXX
  • Page 48 – Controlled Restrictions; Outward — The guest cannot place calls to the public network.
  • Page 50 – Cancel Controlled Restriction for One Person
  • Page 51 – Activate Controlled Restriction for a Group of Rooms
  • Page 52 – Cancel Controlled Restriction for a Group of Rooms
  • Page 54 – You will hear dial tone a fourth time. Enter the new COR value.; The call appearance lamp goes off.
  • Page 55 – button that
  • Page 56 – Activate Do Not Disturb for One Room; AM
  • Page 57 – Cancel Do Not Disturb for One Room; THANK YOU - DO NOT DIST ENTRY CONFIRMED
  • Page 58 – Activate Do Not Disturb for a Group of Rooms
  • Page 59 – Cancel Do Not Disturb for a Group of Rooms
  • Page 60 – Message Waiting Notification; MESSAGE LAMP ON
  • Page 61 – PMS Alarms; button assigned to your attendant consoles and backup; You may have a; button assigned to your attendant consoles and backup; Crisis Alert
  • Page 62 – button on the
  • Page 63 – ‘‘Status Codes’’ on page 76; Recorded Announcements
  • Page 64 – or press the switchhook when finished.
  • Page 65 – For the Speech Synthesizer circuit pack, do the following:
  • Page 67 – Voice Messaging Operations; Connecting a guest to the voice messaging system; Lodging Administration and Feature Operations for more
  • Page 70 – Restoring a Deleted Voice Message
  • Page 71 – Enter either the guest’s password or the attendant password.; Retrieving Messages for Checked-Out Guests; her room number and voice messaging password.
  • Page 73 – Call Accounting Operations; Night Audit Procedures; Procedures’’ on page 70
  • Page 75 – Printing Key Reports
  • Page 76 – Cost Reports
  • Page 77 – Deleting Call Records
  • Page 79 – Housekeeping Staff Operations; Using telephones in guest rooms
  • Page 80 – Status Codes
  • Page 81 – repeating steps 1 and 2.; Housekeeping Status Codes and Meanings
  • Page 83 – Reports; Administration Reports; Command
  • Page 87 – Printer Reports; change system-parameters; command. On Page 2 of this administration screen, you can
  • Page 88 – Buffering Messages During Printer Failure
  • Page 89 – Printer Type; Log Only
  • Page 91 – Guest Operations Artwork; To use these artwork masters, do the following:
  • Page 93 – DoNot; New Wakeup Call
  • Page 95 – Automatic
  • Page 97 – Dialb
  • Page 99 – Numerics
Loading the manual

555-231-742
Comcode 108898941
Issue 1
November 2000

GuestWorks

®

and

DEFINITY

®

Enterprise Communications Server
Release 9
Hospitality Operations

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Summary

Page 3 - Contents

GuestWorks and DEFINITY ECS Release 9Hospitality Operations 555-231-742 Issue 1 November 2000 Contents iii Contents Contents iii Hospitality Operations 1 ■ About This Document 1 Reasons for Reissue 1 Purpose 1 Organization 2 Conventions 2 Related Documents 4 ■ Hospitality Services Overview 5 Telepho...

Page 4 - Index

GuestWorks and DEFINITY ECS Release 9Hospitality Operations 555-231-742 Issue 1 November 2000 Contents iv ■ Voice Messaging Operations 63 Administrative Mailbox on an INTUITYSystem 63 Connecting Guests to the Voice MessagingSystem 64 Restoring a Deleted Voice Message 66 Retrieving Messages for Check...

Page 5 - Hospitality Operations; About This Document; and DEFINITY; Reasons for Reissue; Attendants and front desk personnel

Hospitality Operations 1 About This Document GuestWorks and DEFINITY ECS Release 9Hospitality Operations 555-231-742 Issue 1 November 2000 Hospitality Operations About This Document This document contains the procedures for using the hospitality features of the GuestWorks ® and DEFINITY ® Enterprise...

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