Avaya Callmaster V - Manual

Page 2 - Class B

NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into ...

Page 3 - Disclaimer; IMPORTANT USER SAFETY INSTRUCTIONS; Use

OBTAINING PRODUCTS To learn more about Lucent Technologies products and to order any of these products, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications System. Access their web site at www.lucentdirect.com or call the following numbers: customers ...

Page 4 - Service; SAVE THESE INSTRUCTIONS

When using your telephone, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. • Read and understand all instructions. • Follow all warnings and instructions marked on the telephone. • This telephone can be hazardous if immers...

Page 5 - The CALLMASTER V Telephone Console; This; not; FIGURE 1

1 The CALLMASTER V Telephone Console The CALLMASTER ® V telephone has been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of the DEFINITY ® Enterprise Communications Server (ECS) and the DEFINITY ® Communications System Generic 1, Generic 2, and Ge...

Page 6 - Headset Connections with the CALLMASTER V

2 The following features correspond to the numbers in Figure 1. Note: Two feature buttons must be administered in the following ways: • One of the feature buttons must be designated as the Headset On/Off button ; • The Release feature must be administered on a second feature button. Headset Connecti...

Page 7 - Compatible Headpieces; The CALLMASTER V Recorder Interface; Be aware that this tone may be a legal requirement.; The Softkeys

3 Compatible Headpieces The following Lucent Technologies headpieces can be used with these telephones: – Mirage ® – Receiver fits over either ear. Not for noisy environments. – StarSet ® – Eartip fits in ear canal. – Supra ® – Adjustable headband and soft ear cushion. – Encore ® – Advanced sound te...

Page 8 - Call-Handling Features; The green light next to the button goes off.

4 Using the Softkey Feature Menus There are three separate softkey feature menus. Each of these menus allows you to select from four different features. You can enter Softkey Mode (and view the softkey feature menu) by pressing the display control button labeled Menu or . The following is an example...

Page 10 - RELEASE; To disconnect from a call; do not; To end a call (while the headset is off and only the speaker is active)

6 RELEASE An ACD agent can press to disconnect from a call. To disconnect from a call 1. Press . Note: Pressing is faster than waiting for a caller or trunk to disconnect and enables you to perform other ACD or voice terminal procedures sooner. You do not hear dial tone after you press .If you want ...

Page 11 - TEST; To test the lights and display on your telephone; TRANSFER; To send the present call to another extension; Getting Messages; MESSAGE

7 TEST The Test feature allows you to test the lights and display on your telephone. To test the lights and display on your telephone 1. With the headset off, press and hold down (or ) . Lights go on in columns, and all the display segments fill in. 2. To end test, release (or ) . Lights return to n...

Page 12 - Selecting a Personalized Ring; SELECT RING; To select a personalized ringing pattern; Voice and Display Features; Basic Voice Terminal Procedures

8 Selecting a Personalized Ring SELECT RING The Select Ring feature allows you to choose your own personalized ringing pattern for your telephone from among eight different patterns. To select a personalized ringing pattern 1. With the headset off, press (or ) . Current ringing pattern plays and rep...

Page 13 - An approved headset must be utilized with this product..; FIGURE 4

9 Operating Range Requirements The total distance between the CALLMASTER V telephone (with Recorder Interface active) and the recording device should not exceed 200 feet/ 60.96 meters. The distance between the CALLMASTER V telephone and the PBX must NOT exceed the following: With 22-gauge wire, the ...

Page 14 - Important Safety Warnings for Installation; Lucent Technologies 4-type protectors; INSTALLATION WARNING; MODULAR WALL JACK WIRING; FAILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE DAMAGE; Two-wire installations must have only PBX connections on pair 1.

10 Important Safety Warnings for Installation When this product is located in a separate building from the telephone communications system, a line current protector MUST be installed at the entry/exit points of ALL buildings through which the line passes. Only one protector is needed at each install...

Page 15 - Desktop Installation

11 Desktop Installation Note: You can use the telephone without the desktop stand, if you so choose. If you do not use the telephone with attached desktop stand, it is suggested that you place small round feet (available in kit for 3 telephones PEC 33106) on each corner of the bottom of the telephon...

Page 16 - Wall Installation; FIGURE 5

12 Wall Installation Note: For wall-mounting, you will need a 1-foot line cord. (This cord is not supplied with the telephone, but can be ordered by using this comcode: 103786760.) 1. Make sure the 8-conductor wall mount plate is in place. 2. Place the telephone face down on a flat surface. 3. Remov...

Page 17 - Turn on the headset OR press; Installing the Designation Card; To label and install the designation card and telephone Notepad; Print the numbers/features on the button designation card that

13 9. Place the base of the telephone on the wall-jack mounting studs, and pull downward until it is secure. (See Figure 6.) FIGURE 6 Placing the Telephone on the Wall Jack Mounting Studs 10. Plug the quick-disconnect (QD) connector on the headset into the QD connector on the headset cord already pl...

Page 18 - Orderable Cards and Equipment; The following cards and equipment are orderable.

14 Orderable Cards and Equipment The following cards and equipment are orderable. • You can order additional designation cards in quantities of 25 cards per package. Notepads can also be ordered in quantities of 25 per package. Use the following comcodes when you place your order. – 25 sheets of des...

Avaya Callmaster V - Manual

Table of Contents:

Summary

Other Avaya Models