Page 3 - Contents
Issue 6 February 2007 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Document Organiza...
Page 5 - Latest Boot File Loaded/No Application File or; Index
Contents Issue 6 February 2007 5 Appendix A: Restart Scenarios . . . . . . . . . . . . . . . . . . . . . . . 95 Scenarios for the Restart Process . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Boot File Ne...
Page 7 - Chapter 1: Introduction; About This Guide; IP Telephone Model
Issue 6 February 2007 7 Chapter 1: Introduction About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones. The 4600 Series IP Telephone product line supports two signaling protocols, the Session Initiation Protocol (S...
Page 8 - Intended Audience
Introduction 8 4600 Series IP Telephone Installation Guide Sets that support both protocols, for example, the 4610SW, do not support each protocol simultaneously. Instead, a given telephone must be loaded with software that supports one protocol or the other. Telephones with H.323 software work only...
Page 9 - Change History; Issue 3
Change History Issue 6 February 2007 9 Change History Issue 1.0 This document was issued for the first time in November 2000. Issue 1.1 This version of the document, revised and issued in April 2001, supports through DEFINITY® Release 9. Issue 1.5 This version of the document, revised and issued in ...
Page 11 - Terms Used in This Guide
Terms Used in This Guide Issue 6 February 2007 11 Terms Used in This Guide 802.1Q 802.1D 802.1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802.1D. 802.1X Authentication method for a protocol requiring a networking device to authenti...
Page 12 - Conventions Used in This Guide; Symbolic Conventions; command; mount; Administrative
Introduction 12 4600 Series IP Telephone Installation Guide Conventions Used in This Guide This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. This ...
Page 13 - Online Documentation
Online Documentation Issue 6 February 2007 13 Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://www.avaya.com/support Related Documents ● DEFINITY ® ECS (Enterprise Communication Server) Documentation Release 8.4 This document des...
Page 16 - Customer Support
Introduction 16 4600 Series IP Telephone Installation Guide ● 4625SW IP Telephone User Guide (16-300298) This document provides detailed information about using the 4625SW IP Telephone. ● 4630/4630SW IP Telephone User Guide (555-233-764) This document provides detailed information about using the 46...
Page 17 - Chapter 2: 4600 Series IP Telephone Installation; Introduction
Issue 6 February 2007 17 Chapter 2: 4600 Series IP Telephone Installation Introduction The 4600 Series IP Telephone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing DEFINITY ® /MultiVantage™ IP Solutions platform. The 4600 Series...
Page 18 - IP Telephone Models
4600 Series IP Telephone Installation 18 4600 Series IP Telephone Installation Guide IP Telephone Models There are seventeen telephone set models defined in the 4600 Series IP Telephone family: Telephone models containing the SW designation have the same appearance, user interface, and functionality...
Page 19 - Pre-Installation Checklist; Requirements to Verify about the Network
Pre-Installation Checklist Issue 6 February 2007 19 Pre-Installation Checklist Before plugging in the 4600 Series IP Telephone, verify that all the following requirements are met. Failure to do so prevents the telephone from working and can have a negative impact on the network. Print copies of this...
Page 20 - Requirements to Verify about the Network (continued)
4600 Series IP Telephone Installation 20 4600 Series IP Telephone Installation Guide ! CAUTION: CAUTION: Using IP telephones on R8.4 or R9 requires extreme caution. You would be downgrading the telephones to these very old releases. Downgrading any Avaya IP Telephone other than the 4612 or 4624 to t...
Page 21 - Requirements to Verify for Each IP Telephone; Optional Items for Some IP Telephones
Pre-Installation Checklist Issue 6 February 2007 21 Requirements to Verify for Each IP Telephone 10a. You have an extension number and an Avaya Communication Manager security code (password) for each IP telephone. Note: This checklist item applies only to H.323 telephones. However, to allow an H.323...
Page 22 - Assembling the 4600 Series IP Telephone; Powering the 4600 IP Telephone; must
4600 Series IP Telephone Installation 22 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone ! CAUTION: CAUTION: Be careful to use the correct jack when plugging in the telephone. The jacks are located on the back of the telephone housing and are flanked by icons to r...
Page 24 - DC
4600 Series IP Telephone Installation 24 4600 Series IP Telephone Installation Guide Figure 1: Connection Jacks on a 4606/4612/4624 IP Telephone DC (DSS 4624) optionalfacultatifoptionale i l = See Note
Page 30 - Figure 6: Connection Jacks on a 4630 IP Telephone
4600 Series IP Telephone Installation 30 4600 Series IP Telephone Installation Guide Figure 6: Connection Jacks on a 4630 IP Telephone DC optionalfacultatifoptionaleopcional =
Page 31 - Figure 7: Connection Jacks on a 4630SW IP Telephone - Option A
Assembling the 4600 Series IP Telephone Issue 6 February 2007 31 Figure 7: Connection Jacks on a 4630SW IP Telephone - Option A optionalfacultatifoptionaleopcional = 1151B
Page 32 - Figure 8: Connection Jacks on a 4630SW IP Telephone - Option B
4600 Series IP Telephone Installation 32 4600 Series IP Telephone Installation Guide Figure 8: Connection Jacks on a 4630SW IP Telephone - Option B optionalfacultatifoptionaleopcional =
Page 33 - Figure 9: Connection Jacks on a 4610SW IP Telephone - Option A
Assembling the 4600 Series IP Telephone Issue 6 February 2007 33 Figure 9: Connection Jacks on a 4610SW IP Telephone - Option A
Page 34 - Figure 10: Connection Jacks on a 4610SW IP Telephone - Option B
4600 Series IP Telephone Installation 34 4600 Series IP Telephone Installation Guide Figure 10: Connection Jacks on a 4610SW IP Telephone - Option B
Page 35 - Figure 11: Connection Jacks on a 4690 IP Conference Telephone
Assembling the 4600 Series IP Telephone Issue 6 February 2007 35 Figure 11: Connection Jacks on a 4690 IP Conference Telephone optionalfacultatifoptionaleopcional = DC
Page 36 - Dynamic Addressing Process
4600 Series IP Telephone Installation 36 4600 Series IP Telephone Installation Guide Dynamic Addressing Process Note: Note: For IP telephones supporting the H.323 protocol, before starting this process you must have an extension number for the IP telephone and the Avaya Communication Manager securit...
Page 37 - Ethernet Activation; both
Dynamic Addressing Process Issue 6 February 2007 37 Ethernet Activation The telephone activates the Ethernet line interface, the PC Ethernet jack, and dial pad input to allow the invocation of procedures. The activation occurs as soon as possible after power-up or a reset. The telephone detects and ...
Page 38 - DHCP Processing; secs
4600 Series IP Telephone Installation 38 4600 Series IP Telephone Installation Guide 3. Enter the 802.1X password using up to 12 numeric characters and press # . Note: Note: For security purposes, an asterisk displays in place of each digit entered. 4. The telephone displays the following: 5. If aut...
Page 39 - uri
Dynamic Addressing Process Issue 6 February 2007 39 3. Using the list of gateway IP Addresses provided by the DHCP server, the telephone performs a router check. The telephone cycles through the gateway IP Addresses with ARPs or pings until it receives a response. During this search, the 4601’s Call...
Page 40 - Media Server Registration; filename
4600 Series IP Telephone Installation 40 4600 Series IP Telephone Installation Guide 3. While the application file is downloaded to the IP telephone, all IP telephones except the 4601/4601+ display the following message: where n is the number of KBs received from the TFTP server. Then the telephone ...
Page 42 - Converting Software on Avaya 4600 Series IP Telephones
4600 Series IP Telephone Installation 42 4600 Series IP Telephone Installation Guide Converting Software on Avaya 4600 Series IP Telephones The 4602SW+, 4610SW, 4620SW, and 4621SW IP Telephones use either H.323 or SIP software. These telephones come from the factory with H.323 software loaded by def...
Page 43 - Environment; Mute SIG
Converting Software on Avaya 4600 Series IP Telephones Issue 6 February 2007 43 Converting 4602+/4610SW/4620SW/4621SW IP Telephones An H.323 IP telephone can be either in use with possible customized settings or out of the box with factory default settings. An out of the box telephone requires acces...
Page 45 - Extension; X Supplicant Operation
Unnamed Registration Issue 6 February 2007 45 Unnamed Registration As of Release 2.4, 4600 Series IP Telephones support unnamed registration. A telephone can register with the call server and receive limited service without requiring an extension and password entry. Unless otherwise disabled, the te...
Page 47 - only
Issue 6 February 2007 47 Chapter 3: Local Administrative Options Introduction After you have successfully installed an IP telephone, you might be instructed to administer one of the options described in this chapter. Note: Note: You can modify the settings file to set parameters for IP telephones th...
Page 48 - Entering Data for Administrative Options
Local Administrative Options 48 4600 Series IP Telephone Installation Guide ! CAUTION: CAUTION: Perform these procedures only if instructed to do so by the system or LAN administrator. Static administration of these options causes upgrades to work differently than if they are administered dynamicall...
Page 50 - Entering Data for the 4601 IP Telephone; Hold
Local Administrative Options 50 4600 Series IP Telephone Installation Guide Entering Data for the 4601 IP Telephone Because the 4601 IP Telephone has no display, its LEDs indicate: ● when data entry is required, ● whether processing is taking place, prohibiting data entry, and ● confirmation that a ...
Page 51 - About Local Administrative Procedures; If
About Local Administrative Procedures Issue 6 February 2007 51 About Local Administrative Procedures Local administrative procedures allow you to customize the 4600 Series IP Telephone installation for your specific operating environment. This section provides a description of each local administrat...
Page 52 - Local Programming Option
Local Administrative Options 52 4600 Series IP Telephone Installation Guide DHCP chaddr field value C H A D D R (2 4 2 3 3 7) Manually Setting the DHCP Client Hardware Address on page 61. Clear values to factory defaults C L E A R (2 5 3 2 7) Clear Procedure on page 62. Contrast Control C O N T (2 6...
Page 53 - Set the 802.1X Operational Mode; Mute; New value being saved
Set the 802.1X Operational Mode Issue 6 February 2007 53 Set the 802.1X Operational Mode Use the following procedure to set or change the operational mode. 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 8 0 2 1 9 # (Mute 8 0 2 1 x...
Page 54 - Pre-Installation Checklist for Static Addressing; Static Addressing Installation; Do not
Local Administrative Options 54 4600 Series IP Telephone Installation Guide Pre-Installation Checklist for Static Addressing Before performing static addressing, verify that all the requirements listed in the Requirements to Verify about the Network section of the Pre-Installation Checklist are met....
Page 57 - VLAN ID; DHCPOFFER
Static Addressing Installation Issue 6 February 2007 57 8. Press the 1 or 0 button to turn 802.1Q on or off respectively. The display is updated to show the current status of 802.1Q. 9. Press the # button to continue the procedure without changing the displayed status of 802.1Q The following text di...
Page 58 - Disable/Enable Automatic Gain Control
Local Administrative Options 58 4600 Series IP Telephone Installation Guide Disable/Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset, headset, and/or the Speaker on or off. 1. While the telephone is on-hook and idle, press the following sequenc...
Page 59 - Visual/Audible Alerting Procedure
Visual/Audible Alerting Procedure Issue 6 February 2007 59 5. To change the AGC Speaker value from On to Off, press 0 . To change the AGC Speaker value from Off to On, press 1 . If a value different from the current AGCHAND value and/or the current AGCHEAD value and/or the current AGCSPKR value is e...
Page 61 - Manually Setting the DHCP Client Hardware Address
Manually Setting the DHCP Client Hardware Address Issue 6 February 2007 61 3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, all IP telephones except the 4601 display the following text: The new value is saved. Manually Setting the DH...
Page 62 - Clear Procedure; L O G O F F
Local Administrative Options 62 4600 Series IP Telephone Installation Guide “ 2 ,” pressing the number 2 on the dial pad causes Call Appearance Line a ’s indicator to wink two times. If the second digit you press is “ 4 ,” after an 1800 millisecond pause, Call Appearance Line b ’s indicator winks fo...
Page 64 - Adjusting the Contrast Control
Local Administrative Options 64 4600 Series IP Telephone Installation Guide Adjusting the Contrast Control Use this procedure to adjust the contrast setting on any telephone with a display. 1. While the telephone is on-hook and idle, press the following sequence of keys on the telephone’s faceplate:...
Page 67 - Group Identifier
Group Identifier Issue 6 February 2007 67 3. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays. The new values are saved, and the user interface is restored to its previous state. 4. If a new value was not en...
Page 68 - Group; Interface Control
Local Administrative Options 68 4600 Series IP Telephone Installation Guide 2. Enter a valid Group value (0-999). If a value different from the current Group value is entered, the following text displays left-justified at the top of the display: 3. Press the * button to terminate the procedure, or t...
Page 69 - auto; disabled
Interface Control Issue 6 February 2007 69 where status is the value of PHY1STAT, defined as: ● Status is auto when PHY1STAT = 1 ● Status is 10Mbps HDX when PHY1STAT = 2 ● Status is 10Mbps FDX when PHY1STAT = 3 ● Status is 100Mbps HDX when PHY1STAT = 4 ● Status is 100Mbps FDX when PHY1STAT = 5 3. To...
Page 71 - Disable/Enable Event Logging
Disable/Enable Event Logging Issue 6 February 2007 71 Disable/Enable Event Logging Use the following procedure to enable or disable logging of system events. 1. While the telephone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 5 6 4 # (Mute L O G #...
Page 72 - Logoff
Local Administrative Options 72 4600 Series IP Telephone Installation Guide 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, all telephones except the 4601 display the following text: The telephone saves the new value. Logoff Use the...
Page 73 - Turning Off the Backlight
Turning Off the Backlight Issue 6 February 2007 73 Turning Off the Backlight This procedure applies only to 4600 Series IP Telephones with a display. 1. While the telephone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 6 3 3 # (Mute O F F # ) Note:...
Page 74 - Differential Services audio; Differential Services
Local Administrative Options 74 4600 Series IP Telephone Installation Guide 2. Enter a valid value between 0 and 7 for the new value of the 802.1 audio parameter . The following text displays left-justified at the top of the display: where d is the value of the 802.1 signaling parameter. 3. Enter a ...
Page 79 - Site-Specific Option Number Setting
Site-Specific Option Number Setting Issue 6 February 2007 79 4. Press the * (asterisk) key to terminate the procedure without restarting the telephone. Press the # (pound) key to restart the telephone. The remainder of this procedure depends on the status of the boot and application files. See Appen...
Page 80 - SSON
Local Administrative Options 80 4600 Series IP Telephone Installation Guide 2. Enter a valid value between 128 and 255 for the SSON . The 4601 provides feedback as you enter each digit using both Call Appearance Line indicators. The indicators alternate winking the number of times represented by the...
Page 83 - Chapter 4: Troubleshooting Guidelines; V I E W; Error Conditions
Issue 6 February 2007 83 Chapter 4: Troubleshooting Guidelines Introduction This chapter describes problems that might occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guide...
Page 84 - View; ADDR; QoS; DTMF Tones
Troubleshooting Guidelines 84 4600 Series IP Telephone Installation Guide 2. If you are using static addressing: ● Use the View command to find the names of the files being used and verify that these filenames match those on the TFTP or HTTP server. See The View Administrative Option on page 85 for ...
Page 85 - The View Administrative Option
The View Administrative Option Issue 6 February 2007 85 The View Administrative Option If you are using static addressing and encounter problems, use the following procedure to verify the current values of system parameters and file versions. Viewing the Protocol parameter is a way to determine whet...
Page 86 - Name
Troubleshooting Guidelines 86 4600 Series IP Telephone Installation Guide PWB SN cccccccccccccccccccc Printed Wiring Board (circuit board) Serial Number, up to 18 ASCII characters (which display on both lines). Applies to all telephones with a display except 4602, 4602SW, 4602SW+, and 4610SW. PWB co...
Page 88 - Error and Status Messages
Troubleshooting Guidelines 88 4600 Series IP Telephone Installation Guide Error and Status Messages Note: Note: This section describes error and status messages only for those IP telephones having a display. For error and status messages related to installing a 4601 IP Telephone, see Troubleshooting...
Page 95 - Scenarios for the Restart Process
Issue 6 February 2007 95 Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: Note: The display messages shown in this appendix do no...
Page 96 - If this condition applies:; Initializing
Restart Scenarios 96 4600 Series IP Telephone Installation Guide 3. Press the * key to terminate the procedure without restarting the telephone. Press the # key to restart the telephone. The remainder of the procedure depends on the status of the boot and application files: Boot File Needs to be Upg...
Page 97 - not
Scenarios for the Restart Process Issue 6 February 2007 97 4. When control is passed to the software that was just loaded, the following messages display: This message continues while the new boot code is being written into RAM. Note: Note: Unplugging the telephone while the flash memory is being er...
Page 98 - KB received
Restart Scenarios 98 4600 Series IP Telephone Installation Guide 9. The script file is processed. The software determines that the telephone’s boot code file name (BOOTNAME) is not the latest version. APPNAME is set to the name of an application file to replace the boot code. The following message d...
Page 103 - Numerical
Issue 6 February 2007 103 Index Index Numerical 4600 Series IP Telephone Assembling the . . . . . . . . . . . . . . . . . 22 Installation . . . . . . . . . . . . . . . . . . . 17 Models . . . . . . . . . . . . . . . . . . . . . 18 Optional Items for . . . . . . . . . . . . . . . . 21 Powering the . ...
