Page 2 - Introduction; Page ii
Introduction Page ii Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 © 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can...
Page 3 - Table Of Contents
Embedded VoiceMail Installation Page iii IP Office 4.0 50-601067 Issue 5 (20th December 2006) Table Of Contents Introduction ................................................................................................................................ 1 About this Guide ..............................
Page 5 - About this Guide
Embedded VoiceMail Installation Page 1 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Introduction About this Guide This guide describes how to install and configure Avaya IP Office Embedded VoiceMail. This guide is for Avaya professional services staff, business partners, and system integrato...
Page 6 - Embedded Voicemail Installation Guide; Page 2; IP Office Embedded VoiceMail; Overview
Embedded Voicemail Installation Guide Page 2 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 IP Office Embedded VoiceMail Overview IP Office Embedded VoiceMail is supported on the IP Office Small Office Edition, IP Office 406 V2 and IP Office 500 control units. E...
Page 7 - Embedded VoiceMail Installation; Embedded VoiceMail Mailbox Features
Introduction Embedded VoiceMail Installation Page 3 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Embedded VoiceMail Mailbox Features Supported Features Hunt group and user voicemail for the leaving and collection of messages. Auto attendant. For security a voicemail access code can be ...
Page 8 - Page 4; Languages Supported
Embedded Voicemail Installation Guide Page 4 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Languages Supported Embedded VoiceMail supports a range of language prompt sets. The following languages are supported for Embedded VoiceMail. The matching folder name is...
Page 9 - Installing Embedded VoiceMail
Embedded VoiceMail Installation Page 5 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Installing Embedded VoiceMail Overview The installation process can be divided into the following steps: 1. Gather Setup Information The Setup Information section contains a number of forms which can be used ...
Page 10 - Page 6; Setup Information; System Settings
Embedded Voicemail Installation Guide Page 6 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Setup Information Using the following tables to gather customer information before installation will assist and speed up the installation process. System Settings Maxim...
Page 11 - Hunt Group Mailboxes
Installing Embedded VoiceMail Embedded VoiceMail Installation Page 7 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Hunt Group Mailboxes See Hunt Group Mailboxes for details of each feature and Message W aiting Indication for how to enter the values. Name Voicemail Code Voicemail On Users to r...
Page 12 - Page 8; Auto Attendant Setup
Embedded Voicemail Installation Guide Page 8 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Auto Attendant Setup Auto Attendant Name: ____________________ (Up to 12 characters) Route to Auto Attendant: ______________________________________ _________________...
Page 13 - Menu Actions
Installing Embedded VoiceMail Embedded VoiceMail Installation Page 9 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Menu Actions Action Key Transfer to Attendant Normal Transfer Replay Greeting Blind Transfer Dial By Number Not Defined Destination 0 1 2 3 ...
Page 15 - Small Office Edition Installation
Installing Embedded VoiceMail Embedded VoiceMail Installation Page 11 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Small Office Edition Installation The following instructions detail the process for installing Embedded VoiceMail for a Small Office system. 1. Check that the following requirem...
Page 17 - Upgrading Prompts; Upgrade Prompts Pre 3.0
Installing Embedded VoiceMail Embedded VoiceMail Installation Page 13 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Upgrading Prompts For IP Office 3.0 and higher, Embedded VoiceMail memory cards are supplied with the necessary prompt files pre-installed. Previous releases required that the p...
Page 19 - Configuring Embedded VoiceMail; System Configuration
Embedded VoiceMail Installation Page 15 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Configuring Embedded VoiceMail System Configuration The system configuration for Embedded VoiceMail is common to all the IP Office systems that support Embedded VoiceMail memory cards. To configure an IP Off...
Page 20 - User Mailbox Configuration
Embedded Voicemail Installation Guide Page 16 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 User Mailbox Configuration Embedded VoiceMail creates a mailbox for each user on the IP Office system. Calls are routed to the mailbox whenever the user's extension is b...
Page 22 - Remote Mailbox Access
Embedded Voicemail Installation Guide Page 18 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Remote Mailbox Access The standard methods for remote mailbox access apply to users or to hunt groups. Remote Mailbox Access is defined as: Accessing a mailbox from an...
Page 23 - Hunt Group Mailbox Configuration
Configuring Embedded VoiceMail Embedded VoiceMail Installation Page 19 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Hunt Group Mailbox Configuration Overview Embedded VoiceMail creates a mailbox for each hunt group on the IP Office system. Calls are sent to the mailbox only when each availab...
Page 24 - Message Waiting Indication
Embedded Voicemail Installation Guide Page 20 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Message Waiting Indication By default no message waiting indication is sent to any user for a hunt group mailbox. The following process shows how to give a user message ...
Page 25 - Hunt Group Mailbox Access
Configuring Embedded VoiceMail Embedded VoiceMail Installation Page 21 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Hunt Group Mailbox Access By default no user has access to a hunt group mailbox until specifically configured for such access. Hunt group mailboxes can be accessed using the fo...
Page 26 - Configuring Queues
Embedded Voicemail Installation Guide Page 22 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Configuring Queues If hunt group queuing options are enabled, a call will be held in a queue when all available extensions in the hunt group are busy. Queuing is configu...
Page 27 - Configuring Queue Announcements
Configuring Embedded VoiceMail Embedded VoiceMail Installation Page 23 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Configuring Queue Announcements When a callers is in a queue, announcements can be played to the queued caller. The announcements are activated in IP Office Manager. For more i...
Page 28 - Auto Attendant Configuration
Embedded Voicemail Installation Guide Page 24 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Auto Attendant Configuration Overview In addition to basic voicemail operation, you can create auto attendants using Embedded VoiceMail. Up to 4 auto attendant services ...
Page 29 - Create an Auto Attendant
Configuring Embedded VoiceMail Embedded VoiceMail Installation Page 25 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Create an Auto Attendant The following process shows by example the setup for an auto attendant for Embedded VoiceMail. In this example the auto-attendant should give callers t...
Page 31 - Recording Prompts
Configuring Embedded VoiceMail Embedded VoiceMail Installation Page 27 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Recording Prompts When a new auto attendant is created, a number of short codes are automatically added to the system short codes table. One short code is created for each auto...
Page 32 - Routing Incoming Calls to an Auto Attendant
Embedded Voicemail Installation Guide Page 28 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Routing Incoming Calls to an Auto Attendant An integral voicemail auto attendant created can be specified as a destination in the IP Office Incoming Call Routes table. I...
Page 33 - Transferring Calls to an Auto Attendant
Configuring Embedded VoiceMail Embedded VoiceMail Installation Page 29 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Transferring Calls to an Auto Attendant Normally calls are directed to an auto attendant by an IP Office incoming call route. However it can also be useful to transfer calls re...
Page 35 - Using Auto Attendant to Access Voicemail
Configuring Embedded VoiceMail Embedded VoiceMail Installation Page 31 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Using Auto Attendant to Access Voicemail A useful function in auto attendants is to let callers access their own voicemail mailbox. This can be achieved by first creating a sho...
Page 37 - Miscellaneous; Monitoring Embedded VoiceMail
Embedded VoiceMail Installation Page 33 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Miscellaneous Monitoring Embedded VoiceMail The IP Office Monitor application can be used to observe the operation of Embedded VoiceMail. 1. From the Start menu select Programs > IP Office. 2. Select Moni...
Page 38 - Short Codes; Default Short Codes
Embedded Voicemail Installation Guide Page 34 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Short Codes Default Short Codes Embedded VoiceMail supports many of the same short codes available for VoiceMail Lite and VoiceMail Pro. The following default system sho...
Page 39 - Button Programming
Miscellaneous Embedded VoiceMail Installation Page 35 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Button Programming The same features used for Embedded VoiceMail short codes can also be assigned to telephone buttons. 1. Start IP Office Manager and receive the IP Office configuration. 2. Cl...
Page 40 - Visual Voice
Embedded Voicemail Installation Guide Page 36 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Visual Voice A user can be given a display menu to user for access to their mailbox. The menu provides the user with options to listen to messages, send messages, change...
Page 41 - Backing Up and Restoring Messages
Miscellaneous Embedded VoiceMail Installation Page 37 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Backing Up and Restoring Messages The messages on the memory card used for Embedded VoiceMail can be backed up and restored. Note however that restore is a complete restore, overwriting the cur...
Page 42 - Loading Other Files onto the Memory Card
Embedded Voicemail Installation Guide Page 38 Embedded VoiceMail Installation 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Loading Other Files onto the Memory Card The Compact Flash memory card used with the Small Office Edition, IP406 V2 and IP 500 systems can be used to store files other t...
Page 43 - Index
Embedded VoiceMail Installation Page 39 IP Office 4.0 50-601067 Issue 5 (20th December 2006) Index A Actions Transfer...............................................................31 Announcements .......................................................23 Auto Attendant Actions .........................