Avaya 4622SW IP - Manual

About This Guide 8 4622SW IP Telephone User Guide How to Use This Document This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4622SW IP Telephone. Or, use the Table of Contents or Index to locate inform...

Related Documentation Issue 4 November 2006 9 Conventions Used This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. Typographic Conventions This guid...

Issue 4 November 2006 11 Chapter 1: Introducing Your 4622SW IP Telephone Introduction This chapter introduces you to the layout of the 4622SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4622SW application, and provides ba...

About the Feature Key Expansion Unit (EU24BL) Issue 4 November 2006 15 About the Feature Key Expansion Unit (EU24BL) The Feature Key Expansion Unit is an optional device that can be connected to your 4622SW IP Telephone. The EU24BL contains 24 buttons onto which your System Administrator sets up add...

4622SW IP Telephone Applications Issue 4 November 2006 17 Four softkeys ( ) appear directly below the display area. They allow you to access the other 4622SW applications. In an application, they allow you to perform application-specific functions, like add, save, edit, delete, or cancel. The labels...

Introducing Your 4622SW IP Telephone 18 4622SW IP Telephone User Guide Call Log Application The Call Log application provides three lists, each showing up to 30 outgoing, incoming answered or missed calls. Use this application to call a person directly from the Call Log or to add a log entry’s name ...

Additional 4622SW Functionality Issue 4 November 2006 19 Additional 4622SW Functionality Push Feature Your System Administrator can “push” a Web page, a text message, an audio message, or any combination of those items to your 4622SW IP Telephone. Depending on how the pushed material is administered...

Issue 4 November 2006 21 Chapter 2: Using Your 4622SW IP Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4622SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapte...

Using Your 4622SW IP Telephone 22 4622SW IP Telephone User Guide Manual Dialing 1. Activate your headset. If the Phone screen is active, the first available call appearance line displays the off-hook ( ) icon and the background appears shaded . If the Phone screen is not active, the top display line...

Making Calls Issue 4 November 2006 23 Redialing a party Depending on how you have set up your Redial option, selecting Redial automatically dials the most recent number dialed, or displays a list of the last six outgoing calls for selection of the number to be dialed. Chapter 6: 4622SW IP Telephone ...

Using Your 4622SW IP Telephone 24 4622SW IP Telephone User Guide 2. If the party you want to call appears on the display, proceed to Step 3 . If the party you want to call is not shown, press the Page Right ( ) button to display the next page of entries, Continue until the number/party you want disp...

Making Calls Issue 4 November 2006 25 3. If the party you want to call appears, proceed to Step 4 . If the party you want to call is not displayed, press the Page Right ( ) button to display the next page of entries. Continue until the number/party you want displays. You can also press the Page Left...

Using Your 4622SW IP Telephone 26 4622SW IP Telephone User Guide Receiving Calls When someone calls you and the Phone screen is active, the Bell ( ) icon appears as the phone rings and (if so administered) the Voice Message light flashes. When the Phone screen is active, call information displays on...

Call Handling Features Issue 4 November 2006 27 Adding a held call to the current call 1. Press the Conference ( ) button. The icon on the current line changes to the Soft Hold ( ) icon . 2. Press the Line/Feature button of the held call. 3. Press the Conference ( ) button again. All parties are now...

Using Your 4622SW IP Telephone 28 4622SW IP Telephone User Guide Speaker A one-way, built-in Speaker allows you to hear calls without activating the headset. Most importantly, note that the 4622SW’s Speaker does not allow two-way conversation. When you activate the Speaker, you can hear the party at...

Call Handling Features Issue 4 November 2006 29 Turning the Speaker off during a call Activate the headset at any time. The Speaker and the corresponding indicator light turn off. Voice control reverts to the headset . Ending a call while the Speaker is active Press the Speaker button. The Speaker a...

Using Your 4622SW IP Telephone 30 4622SW IP Telephone User Guide Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox, the Message Indicator ( ), the red light at the top middle of the phone illuminates. Follow your standard voice mail retrieval procedures to retrieve ...

Logging Off the Phone Issue 4 November 2006 31 Password entry: If the Password: field displays asterisks, indicating the telephone has stored your password, press # to accept the hidden password. The telephone never displays your password for security purposes. If the Password: field does not displa...

Issue 4 November 2006 33 Chapter 3: Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial button label. Up to 108 Speed Dial buttons are allowed, each containing a name and corresponding telephone number. Entering Data on Speed Dial Screens ...

Using the Speed Dial Application 34 4622SW IP Telephone User Guide Editing During or After Entry Editing commands display below the Number field, next to certain Line/Feature buttons. The commands and their actions are: ● Clear - Remove all characters from the field in which the cursor currently res...

Entering Data on Speed Dial Screens Issue 4 November 2006 35 Name Entry Example To add a Speed Dial button for Tom Brown, you would typically press the following dialpad number button/ Right Arrow softkey in sequence: 8 (T) 666 (o) ( Right Arrow softkey to move the cursor one space to the right) 6 (...

Using the Speed Dial Application 36 4622SW IP Telephone User Guide Adding a Speed Dial Button To add a Speed Dial button: 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays . Note: Note: Your Telephone Administrator can turn off the ability to ma...

Updating Speed Dial Button Label Information Issue 4 November 2006 37 8. To add another Speed Dial button, repeat this procedure from Step 2 . 9. To exit the Speed Dial application, press the Phone/Exit ( ) button. Note: Note: You can position an entry at the beginning of the list, out of alphabetic...

Using the Speed Dial Application 38 4622SW IP Telephone User Guide 6. To change the name, press the Line/Feature button to the left of the Name field. Then use the Left Arrow softkey and/or the Right Arrow softkey to move the cursor to the right of the character(s) to be changed. Press the Backspace...

Issue 4 November 2006 39 Chapter 4: Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4622SW IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries. For information o...

Using the Call Log Application 40 4622SW IP Telephone User Guide screen displays all this information (in a wider format), reminds you of what type of call it was, and allows you to take certain actions with that entry. Each Call Log can contain a maximum of 30 entries. When a log contains more than...

Adding a Call Log Entry to a Speed Dial Button Issue 4 November 2006 41 Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays . 2. If the party for whom you ...

Using the Call Log Application 42 4622SW IP Telephone User Guide Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry To delete a single Call Log entry: 1. Access the Call Log application by pressing the Log softkey....

Disabling the Call Log Issue 4 November 2006 43 Deleting All Entries from a Call Log To delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays . 2. To clear the Missed Calls Log, proceed to Step 3 . To clear the Incom...

Issue 4 November 2006 45 Chapter 5: Using the Web Access Application Introduction One of the exciting aspects of the 4622SW IP Telephone is its optional Web Access application. You can actually use your telephone to access your Corporate intranet and the World Wide Web. Your System Administrator can...

Using the Web Access Application 46 4622SW IP Telephone User Guide Web Access Authentication Depending on how your Web Access application is administered, you might have to provide identification before gaining access to Web pages. If you do not know your User ID or Password, contact your System Adm...

Using the Web Access Application 48 4622SW IP Telephone User Guide Entering Text on Web Pages Text entry pages are those on which you can enter data, for example, a name, a Web address (URL), or other identifying information. A set of square brackets , possibly with text in between, identifies a pag...

4622SW IP Telephone Options 52 4622SW IP Telephone User Guide Accessing the Options Main Menus To access the Options Main menu: 1. To access the Options application, press the Options ( ) button to the right of and below the softkeys. The first of two Options Main screens displays . 2. Use the stand...

Application Options Issue 4 November 2006 53 4. To change the current setting, press the corresponding Line/Feature button. The option setting may either “toggle,” present a screen for you to specify a setting, or ask you to choose from a list of alternatives. 5. After changing an option, use the ap...

4622SW IP Telephone Options 54 4622SW IP Telephone User Guide Setting the Phone Screen on Answer? Option When the Phone Screen on Answer? option is set to Yes , the Phone screen appears in the display area when you answer a call, regardless of the screen with which you are working. You lose any unsa...

Application Options Issue 4 November 2006 55 Setting the Display Call Timers? Option Your 4622SW IP Telephone can display two types of call timers. The Call Timer displays in the top display area and provides the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format. The...

4622SW IP Telephone Options 56 4622SW IP Telephone User Guide Setting the Call Appearance Width When the Call Appearance Width is set to Full (the default), each line on which a call appears extends the full width of the display. Messages show in the call appearance display area. When this option is...

Personal Ringing Options Issue 4 November 2006 57 Call Log Enabled (active) is the default. For privacy purposes, you can change the status to Disabled , to stop call logging and delete any calls currently logged. 1. To change this option, press the corresponding Line/Feature button. 2. Press the Li...

4622SW IP Telephone Options 58 4622SW IP Telephone User Guide Status Screen Viewing Options Four views of telephone and system information are available. A user generally does not need to view this information. However, if problems occur, your System Administrator might ask you to report certain val...

Changing the Display Contrast Issue 4 November 2006 59 Viewing Interface Status Your phone interacts with several system hardware devices and system software. This screen provides information about three of the main interfaces. Viewing Miscellaneous Status Three miscellaneous status screens provide ...

4622SW IP Telephone Options 60 4622SW IP Telephone User Guide Viewing the Network Audio Quality In the event you experience poor audio quality during a call, the problem is likely with your network. Your LAN Administrator might ask you to display this screen to diagnose or troubleshoot audio problem...

Backup/Restore Options Issue 4 November 2006 61 Reinstating the Phone After a Log Off When your phone is logged off, the top line displays “Ext. =*.” 1. To reinstate your phone following a log off, use the dialpad to enter your Extension Number, then press the Pound (#) key. The display prompts for ...

4622SW IP Telephone Options 62 4622SW IP Telephone User Guide Settings Saved During a Backup When the Backup/Restore Option is properly administered, Backup/Restore saves the following settings and preferences: ● Personalized Ring setting ● Redial setting ● Phone Screen on Answer? (yes/no) ● Phone S...

Backup/Restore Options Issue 4 November 2006 63 Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up your options settings, Feature button labels, and Speed Dial button labels, names and numbers whenever you change any of these values. ...

4622SW IP Telephone Options 64 4622SW IP Telephone User Guide Verifying Backup/Retrieval Status To determine whether the most recent backup and/or retrieval was successful, select FTP Status on the Backup/Restore Main screen. The FTP Status screen displays the following messages for the last backup ...

Backup/Restore Options Issue 4 November 2006 65 Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two-step process. First you start backup file retrieval (usually following a system failure or phone replacement). Then you confirm that you want the...

4622SW IP Telephone Options 68 4622SW IP Telephone User Guide 3. Repeat this procedure from Step 1 for each FTP setting you want to add or modify. Feature Button Labeling Line/Feature buttons ( ) appear on both sides of the telephone’s display area. These buttons provide call appearances (Lines). Th...

4622SW IP Telephone Options 70 4622SW IP Telephone User Guide 6. To re-label a Feature button, use the dialpad and any applicable Line/Feature buttons, to enter the new label (13 or fewer characters). To restore the default label to the selected Feature button, select Clear to remove the label you p...

Selecting an Alternate Language Issue 4 November 2006 71 Selecting an Alternate Language Users can change the user interface language their 4622SW IP Telephones display. The 4622SW IP Telephone’s standard language configuration supports the following languages: ● English (the default display languag...

Issue 4 November 2006 73 Chapter 7: Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your IP telephone. Headsets for 4600 Series IP Telephones Avaya supports only those headsets and headset adapters that carry an Av...

Headsets and Handsets 74 4622SW IP Telephone User Guide Handsets for 4600 Series IP Telephones Although not applicable to the 4622SW, specialized handsets are available for noisy environments, hearing-impaired users, and other special purposes. See the following table for specialized handsets and re...

Issue 4 November 2006 75 Chapter 8: Telephone Management and Troubleshooting Introduction The 4600 Series IP Telephones are relatively trouble free. This chapter provides helpful information for: ● Interpreting the different ringer tones you hear. ● Interpreting the 4622SW’s display symbols. ● Testi...

Interpreting Display Icons Issue 4 November 2006 77 Interpreting Display Icons As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might s...

Telephone Management and Troubleshooting 78 4622SW IP Telephone User Guide Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after connecting it the first time. Unless your System Administrator has already initialized your telephone, you might experience a delay ...

Telephone Management and Troubleshooting 80 4622SW IP Telephone User Guide Troubleshooting 4622SW Applications Problem/Symptom Suggested Resolution GENERAL: A feature does not work as indicated in this guide, or does not work as it had previously worked. Verify the procedure and retry. Check below t...

Telephone Management and Troubleshooting 82 4622SW IP Telephone User Guide Resetting and Power Cycling the IP Telephone Reset your IP telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. ! CAUTION: CAUTION: Use a Po...

Resetting and Power Cycling the IP Telephone Issue 4 November 2006 83 Power Cycling the Phone Use the power cycle with your System Administrator’s approval. Use power cycling only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and ...

Issue 4 November 2006 85 Index Index Numerical 4600 Series IP Telephones Handsets . . . . . . . . . . . . . . . . . . . . 74 Headsets for . . . . . . . . . . . . . . . . . . 73 4622SW Applications, Troubleshooting . . . . . . . 80 4622SW IP Telephone . . . . . . . . . . . . . . . . 11 Additional Fun...