Avaya 4600 Series - Manual

4600 Series IP Telephone LAN Administrator’s Guide viii TOC Appendix C: Creating Websites for the 4620 IP Telephone Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1 General Background . . . . . . . . . . . . . . . . . ....

About This Guide 1-1 1 Introduction 1 Pr og ra m About This Guide 1 This guide provides a description of Voice over IP, describes how to administer the DHCP and TFTP servers and covers how to troubleshoot operational problems with the 4600 Series IP Telephones and the servers. The 4600 Series IP Tel...

4600 Series IP Telephone LAN Administrator’s Guide Document Organization 1-2 Document Organization 1 The guide contains the following sections: Change History 1 Chapter 1, Introduction Provides an overview of the 4600 Series IP Telephone Administrator’s document. Chapter 2, Overview of Voice over IP...

Introduction Document Organization 1-3 Terms Used in This Guide 1 802.1p 802.1Q 802.1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802.1p, but the content of 802.1p is now incorporated in 802.1D. ARP Address Resolution Protocol, used...

4600 Series IP Telephone LAN Administrator’s Guide Document Organization 1-4 Conventions Used in This Guide 1 This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions 1 CAUTION: This symbol is used to emphasize possible harm...

4600 Series IP Telephone LAN Administrator’s Guide Related Documents 1-6 ■ 4606 IP Telephone User Guide (555-233-765) (Int’l 555-233-769) This document provides detailed information about using the 4606 IP Telephone. ■ 4612 IP Telephone User Guide (555-233-766) (Int’l 555-233-770) This document prov...

Introduction Related Documents 1-7 DHCP Options and BOOTP Vendor Extensions , March 1997, by S. Alexander and R. Droms (RFC 2132) RTP: A Transport Protocol for Real-Time Applications (RTP/RTCP) , January 1996, by H. Schulzrinne, S. Casner, R. Frederick, V. Jacobson (RFC 1889) Definition of the Diffe...

4600 Series IP Telephone LAN Administrator’s Guide Customer Support 1-8 ISO/IEC, ANSI/IEEE Documents 1 The following documents are available for a fee from the ISO/IEC standards web site: http://www.iec.ch. International Standard ISO/IEC 8802-2:1998 ANSI/IEEE Std 802.2, 1998 Edition, Information tec...

Introduction 2-1 2 Overview of Voice over IP (VoIP) 2 PI n Introduction 2 This chapter describes the differences between data and voice networks, and the factors that influence the performance of VoIP. The installation and administration of 4600 Series IP Telephones on DEFINITY ® servers, and the in...

4600 Series IP Telephone LAN Administrator’s Guide Overview of Voice over IP 2-2 ■ Routing is related to addressing and allows connections to be established between endpoints. Though these functions are common to data and voice networks, the implementations differ. Delay and Jitter 2 Data traffic is...

Overview of Voice over IP (VoIP) Overview of Voice over IP 2-3 Voice Coding Standards 2 There are a number of voice coding standards. The Avaya 4600 Series IP Telephones offer the options described below. G.711, which describes the 64 kbps PCM voice coding technique. G.711-encoded voice is already i...

4600 Series IP Telephone LAN Administrator’s Guide SNMP 2-4 NAT 2 A Network Address Translator is an application that can be administered between your network and the Internet. The NAT translates network layer IP addresses so your local intranet IP addresses can duplicate global, Internet addresses....

Overview of Voice over IP (VoIP) Network Assessment 2-5 More information about SNMP and MIBs can be found in the IETF references listed in Chapter 1, Related Documents. Appendix A of this LAN Administration Guide lists the Custom MIB, which is also available for download in *.txt format on the Avaya...

4600 Series IP Telephone LAN Administrator’s Guide Suggestions for Installation and Configuration 2-6 All 4600 Series IP Telephones support the tools "ping" and "traceroute." These are standard LAN/WAN tools for identifying whether two points on a network can communicate with each ot...

4600 Series IP Telephone LAN Administrator’s Guide Initialization Process 2-8 ■ IP Address of the TFTP server ■ The subnet mask ■ IP Address of the router You should administer the LAN so that every IP Telephone can access a DHCP server with the above information. The IP Telephone will not function ...

Overview of Voice over IP (VoIP) Initialization Process 2-9 Step 3: Telephone and TFTP Server 2 The telephone queries the TFTP server, which transmits a script file to the telephone. This script file, at a minimum, tells the telephone which application file the telephone should be using (the applica...

Introduction 3-1 3 Requirements 3 Pr og ra m Introduction 3 The 4600 Series IP Telephones use Internet Protocol (IP) technology with Ethernet line interfaces. The IP telephones supplement the existing DEFINITY ® /MultiVantage TM IP Solutions platform. This feature provides the user with the capabili...

4600 Series IP Telephone LAN Administrator’s Guide Hardware Requirements 3-2 ■ The following two circuit packs must be resident on the PBX server used to support the IP telephones: — TN2302 AP Media Processor circuit pack converts the audio levels for the IP telephone to audio levels for DCP phones ...

Requirements Software Requirements 3-3 Software Requirements 3 The following software is required for 4600 Series IP Telephones to work properly. ■ DEFINITY ® /MultiVantage TM Release 8.4 or later software, as appropriate. The H.323 and IP station customer options must be turned on. ■ The DHCP serve...

4600 Series IP Telephone LAN Administrator’s Guide Software Requirements 3-4 Figure 3-1. Sample Configuration Using 4600 Series IP Telephones

Introduction 4-1 4 Server Administration 4 P I n Introduction 4 When a 4600 Series IP Telephone is plugged in and powered, it automatically negotiates with its associated LAN to determine the Ethernet speed. From that point on, the actions taken by the phone depend in large part on the action taken ...

4600 Series IP Telephone LAN Administrator’s Guide Administering 4600 Series IP Telephones on DEFINITY ® /MultiVantage™ Servers 4-4 Administering 4600 Series IP Telephones onDEFINITY ® /MultiVantage™ Servers 4 DEFINITY ® Release 8.4 4 DEFINITY ® Release 8.4 supports the 4612 and 4624 IP Telephones. ...

Server Administration Software Checklist 4-5 Software Checklist 4 Please make sure that you have purchased and/or own licenses to install and use the DHCP server and TFTP server software. WARNING: The circuitry in the 4600 Series IP Telephones reserves IP addresses of the form 192.168.2.x for intern...

4600 Series IP Telephone LAN Administrator’s Guide DHCP 4-6 The TFTP server file path is the “root” directory used for all transfers by the server. This is the default directory which all files will be uploaded to or downloaded from. In configurations where the upgrade script and application files a...

Server Administration DHCP 4-7 Any other DHCP application may work. It is the customer’s responsibility to install and configure the DHCP server correctly. This document is limited to describing a generic administration that will work with the 4600 Series IP Telephones. DHCP Generic Setup 4 Set up o...

Server Administration DHCP 4-9 The 4600 Series IP Telephone sets the indicated system values to the values of the indicated fields of the DHCPACK message as indicated in Table 4-3. The remainder of this section describes some common DHCP servers. Windows NT 4.0 DHCP Server 4 This section contains de...

4600 Series IP Telephone LAN Administrator’s Guide DHCP 4-10 In addition, the DHCP server can assign configuration parameters to a client, and these can be specified for each individual DHCP scope. Setting up of the Windows NT 4.0 DHCP server, requires the following steps. 1. Creating a DHCP scope f...

Server Administration DHCP 4-15 12. Click the No, I will activate this scope later radio button. The Router (Default Gateway) dialog box is displayed. 13. For each router or default gateway, enter the IP address and click the Add button. When you are done, click the Next button. The Completing the N...

4600 Series IP Telephone LAN Administrator’s Guide DHCP 4-16 9. Click the OK button. The Predefined Options and Values dialog box is closed, leaving the DHCP dialog box enabled. 10. Expand the newly created scope to reveal its Scope Options. 11. Click Scope Options and select Action->Configure Op...

Server Administration TFTP 4-17 TFTP 4 This section describes how to set up a TFTP server for downloading software updates to the 4600 Series IP Telephones. WARNING: The files defined by the TFTP server configuration have to be accessible from all IP Telephones. Ensure that the filenames match the n...

Server Administration 4600 Series IP Telephone Scripts and Application Files 4-19 where parameter_name and value are as defined in Tables 4-4, 4-5, and 4-6. Invalid values cause the specified value to be ignored for the associated parameter_name; the default value is retained.. Table 4-4 lists the p...

Server Administration QoS 4-21 ■ 1: Background traffic such as bulk data transfers and backups To support IEEE 802.1D/Q, the 4600 Series IP Telephones can be administered either from the network, via appropriate administration of the DHCP or TFTP servers, or at the telephone itself, via dialpad inpu...

4600 Series IP Telephone LAN Administrator’s Guide QoS 4-22 encodings that do not terminate in 000. The specific treatment intended by these custom DSCPs will not necessarily be carried out by routers outside the customer’s own network. To support DiffServ, the 4600 Series IP Telephones are administ...

Server Administration QoS 4-23 In addition, based on the current values for the above parameters, the Network Audio Quality Screen presents the user with a qualitative assessment of the overall audio quality currently being experienced. This assessment is based on separate evaluations of the Packet ...

4600 Series IP Telephone LAN Administrator’s Guide Administering Options for the 4600 Series IP Telephones 4-24 A to destination B), jitter, etc. RTCP itself does not improve QoS, but it provides information to you to help identify where problem areas might be. You cannot change the telephone’s RSVP...

Server Administration Administering Options for the 4600 Series IP Telephones 4-25 Customizing the Site-Specific Option Number (SSON) 4 As discussed in DHCP Generic Setup on page 4-7, the SSON, defined to be 176 for the 4600 Series IP Telephones, can be set to a string. For each system parameter lis...

4600 Series IP Telephone LAN Administrator’s Guide Administering Options for the 4600 Series IP Telephones 4-26 Customizing the 4630 IP Telephone 4 The 4630 IP Telephone has some unique and powerful capabilities that take advantage of its large display and access to LAN facilities. If your organizat...

4600 Series IP Telephone LAN Administrator’s Guide Administering Options for the 4600 Series IP Telephones 4-32 If the Automatic Backup option is set to "No," speed dial data, options and parameter settings are not saved unless the user forces a one-time backup via the appropriate option (as...

Introduction 5-1 5 Troubleshooting Guidelines 5 P Introduction 5 This chapter describes problems that may occur during operation of the 4600 Series IP Telephones and possible ways of resolving these problems. Error Conditions 5 Table 5-1 below identifies some of the possible operational problems tha...

Troubleshooting Guidelines Error Conditions 5-3 The telephone had been working, but does not work now, (continued) AND the telephone was recently moved. CAUSE: Loss of communication with the PBX. RESOLUTION: As above, but pay particular attention to the possibility that the telephone is being routed...

4600 Series IP Telephone LAN Administrator’s Guide Error Conditions 5-4 the user experiences sudden silences (gaps in speech), static, clipped or garbled speech, etc. CAUSE: Jitter, delay, dropped packets, etc. RESOLUTION: One or more Quality of Service (QoS) features should be implemented in the ne...

4600 Series IP Telephone LAN Administrator’s Guide The View Administrative Option 5-8 The View Administrative Option 5 If you are using static addressing and encounter problems, use the following procedure to verify the current values of system parameters and file versions. 1. While the phone is on-...

Troubleshooting Guidelines Error Messages 5-9 The names and values are displayed in the following order: Error Messages 5 The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display messages from the switch, which outside the United States may issue messages in the l...

4600 Series IP Telephone LAN Administrator’s Guide Error Messages 5-10 DHCP: CONFLICT* to program CAUSE: At least one of the IP address offered by the DHCP server conflicts with another address. RESOLUTION: Review DHCP server administration to identify duplicate IP address(es) File too large Cannot ...

Introduction B-1 B Appendix B: Creating Websites for the 4630 IP Telephone Introduction 5 This Appendix describes the capabilities and limitations of the web browser in the 4630 IP Telephone and provides suggestions for designing websites for viewing on the 4630. It is intended for 4630 IP Telephone...

4600 Series IP Telephone LAN Administrator’s Guide Browser Features and Behavior B-2 ■ Secure Sockets Layer (SSL) 3.0 ■ Cookies Browser Features and Behavior 5 This section presents the technologies that have been implemented in the 4630 IP Telephone Web Access application, along with any limitation...

4600 Series IP Telephone LAN Administrator’s Guide Browser Features and Behavior B-4 Logical Style 5 Tags that control logical style provide a similar functionality to those that control content-based style, but they have no implicit visual characteristics or contextual meaning. Instead, they only p...

Creating Websites for the 4630 IP Telephone Browser Features and Behavior B-5 Physical Spacing and Layout 5 Physical spacing and layout tags define the basic structure of a document. Headings, paragraphs, tables and lists all provide some basic physical and logical layout to a page. Each spacing and...

4600 Series IP Telephone LAN Administrator’s Guide Browser Features and Behavior B-6 ■ <dt> adds a new definition term to a definition list. ■ <dd> adds a new term definition to a definition list. Tables 5 The new HTML 4.0 table tags, <thead>, <tbody> and <tfoot> are al...

Creating Websites for the 4630 IP Telephone Browser Features and Behavior B-7 Images 5 The 4630 IP Telephone Web Browser handles both GIF and JPEG image formats. No other image formats, included animated GIFs, are supported. Note that images take up a large amount of memory (compared to text) and up...

4600 Series IP Telephone LAN Administrator’s Guide Browser Features and Behavior B-8 Frames 5 Frames allow multiple windows to be created on the browser's base window. The browser is effectively split up into multiple areas. Each frame may be given a name or ID. Using the target attribute of the <...

Creating Websites for the 4630 IP Telephone Browser Features and Behavior B-9 ■ <option> defines the values available in a <select> scrolling list or drop-down menu. ■ <select> defines scrolling lists and drop-down menus. ■ <textarea> provides free-form user input and display...

4600 Series IP Telephone LAN Administrator’s Guide Design Guidelines B-10 Cookies 5 Cookies can be a useful feature in maintaining the state of a user when interacting with a web site. HTTP provides no state information, such as when or how often a user has visited a site. Cookies allow web sites to...

4600 Series IP Telephone LAN Administrator’s Guide Design Guidelines B-12 To make the browser usable, some form of font sizing should be performed to allow a reasonable amount of text to be viewed on one screen. Ideally, font sizing should be done in a single external style sheet, and all pages shou...

4600 Series IP Telephone LAN Administrator’s Guide WML Document Skeleton C-2 WML Document Skeleton 5 Certain tags define the basic framework of a WML document. The tags listed below make up the basic skeleton of a WML document, and are suppor ted by the 4620 unless otherwise indicated. ■ Common tag ...

4600 Series IP Telephone LAN Administrator’s Guide Text Elements C-4 ■ <access> - The <access> tag limits access within the deck to certain cards. This tag is not supported. Text Elements 5 ■ <br> tag - The <br> tag tells the browser to add a line break to the text at the poi...

4600 Series IP Telephone LAN Administrator’s Guide Image Elements C-6 Image Elements 5 ■ <img> tag - The <img> tag is used to place an image in the text flow. The monochrome wbmp (wireless bitmap) format is used to code images for a wireless display, but the 4620 browser instead renders ...

Creating Websites for the 4620 IP Telephone Event Elements C-7 Event Elements 5 ■ <do> tag - The <do> tag is a card-level user interface. It serves as a general mechanism for the user to activate a task, typically performed by the user clicking on a word or phrase in the display. A task ...

4600 Series IP Telephone LAN Administrator’s Guide Task Elements C-10 ■ <postfield> tag - The postfield tag is used to set a name/value pair that can be transmitted to an origin server (source of the request) during a URL request. The name is set by the name attribute and must be a valid WML v...

Creating Websites for the 4620 IP Telephone Input Elements C-11 ■ <noop> tag - The noop tag dictates that no operation should be done. This tag can be used on the card level to prevent an event, specified on the deck level by the template element, from occurring. It can only be contained in ei...

4600 Series IP Telephone LAN Administrator’s Guide Variable Elements C-14 ■ <select> tag - The select tag allows for the definition of a list, embedded in a card, to allow the user to choose inputs from a list rather than having to type something in. The select tag must be used with the option...

4600 Series IP Telephone LAN Administrator’s Guide Colors and Fonts C-16 Colors and Fonts 5 The browser supports a 4-grayscale display. Because of the size of the screen on the 4620 IP Telephone, the browser has only a single font available for use, which is based on Latin-1. Only a normal font weig...