Avaya 40DHB0002USBG - Manual

Avaya 40DHB0002USBG

Avaya 40DHB0002USBG – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

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Table of Contents:

  • Page 2 – Contents
  • Page 3 – Introduction; General
  • Page 4 – Overview
  • Page 5 – System Specification; Computer Systems; Expansion Cards; System Software; Software
  • Page 6 – Connecting the CCC Server
  • Page 7 – Limitations; 5 Agent Systems and below
  • Page 8 – Systems above 15 Agents
  • Page 9 – PC Configuration
  • Page 10 – Server PC Setup – NT4; Create the C and SDX Shares
  • Page 11 – Partition the Disk
  • Page 12 – Advantech ISA Wallboard Card Installation
  • Page 13 – Install Database Application
  • Page 14 – Server PC Setup – Windows 2000; Event Log Settings
  • Page 15 – Partition the Disk
  • Page 16 – Client PC Setup - Windows NT Workstation; Windows NT Workstation Modifications
  • Page 17 – Client PC Setup - Windows 95; Windows 95 Modifications
  • Page 18 – Client PC Setup - Windows 98; Windows 98 Modifications
  • Page 19 – Client PC Setup - Windows 2000 Professional.
  • Page 20 – Install CCC Applications; Installing CCC
  • Page 21 – Trouble Shooting; CCC Installation; CCC Client applications; Report Manager
  • Page 22 – CCC User Access; Starting CCC User Access
  • Page 23 – Change Server PC Name
  • Page 24 – Change ODBC Settings
  • Page 26 – Change Client PC Names; Windows NT Workstation
  • Page 28 – Administering the Database; Disk Backup
  • Page 29 – Telephone System; Requirements; Naming Directory Numbers
  • Page 30 – Group Reporting; IP400 in the Contact Center Environment
  • Page 31 – CCC reporting characteristics associated with Voice Manager
  • Page 32 – Installation
  • Page 33 – Wall Mounting; Ceiling Mounting
  • Page 34 – RS485 Serial Connection
  • Page 35 – Additional Equipment; Connection Details; Compatible External Devices
  • Page 36 – Periodic Maintenance and Inspection; Cleaning Display Screen; LED Matrix Scanning Inspection
  • Page 37 – Wallboard Terminal Box RJ45 Connector Pin Out Details; Pin out Connections; Network Address
  • Page 38 – Baud Rate; Test Functions
  • Page 39 – RS485 Communication Systems; Ground Loops
  • Page 42 – Serial Connection and Configuration
  • Page 44 – System Wiring
  • Page 45 – Periodic Maintenance & Inspection; Led Matrix Scanning Inspection
  • Page 47 – Index
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Compact Contact Center

Installation & Maintenance

40DHB0002USBG Issue 1 (11/14/2001)

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Summary

Page 2 - Contents

Contents Compact Contact Center Installation & Maintenance 40DHB0002USBG Issue 1 (11/14/2001) Page 2 Introduction............................................................................................................................................... 3 General ................................

Page 3 - Introduction; General

Introduction General Compact Contact Center Installation & Maintenance 40DHB0002USBG Issue 1 (11/14/2001) Introduction • Page 3 Introduction General Compact Contact Center Modules (CCC) provide the user with thenecessary tools to facilitate the management of call traffic. They aredesigned to pro...

Page 4 - Overview

Introduction Overview Compact Contact Center Installation & Maintenance 40DHB0002USBG Issue 1 (11/14/2001) Introduction • Page 4 Overview Compact Contact Center provides the user with the necessary tools tofacilitate the management of call traffic. The diagram below shows theconcept: W allboard ...

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