Page 3 - Contents
H323 Install Page 3 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Contents Contents IP Office IP Phones 1. ..................................................................... 8 1.1 What is New ..................................................................... 9 1.2 Supported Phones ...........
Page 5 - IP Office IP Phones
H323 Install Page 5 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones Chapter 1.
Page 7 - IP Office IP Phones:; IP Office IP Phones
H323 Install Page 7 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: 1. IP Office IP Phones This documentation provides notes for the installation of supported Avaya 1600, 4600 and 5600 IP phones onto IP Office phone systems. It should be used in conjunction with the existing i...
Page 9 - IP Office IP Phones: What is New
H323 Install Page 9 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: What is New 1.2 Supported Phones This documentation provides installation notes for the following Avaya IP phone supported by IP Office. H323 IPPhones Supported Models IP Office Core Software Note 1600 Series ...
Page 10 - Extension Capacity; Call Capacity
H323 Install Page 10 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.3 System Capacity System capacity can be separated into two aspects; the number of configurable phone extensions and the number ofsimultaneous IP phone calls. Extension Capacity The maximum number of H323 IP phones supported by...
Page 11 - IP Office IP Phones: System Capacity
H323 Install Page 11 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: System Capacity 1.4 Phone Firmware The firmware in Avaya IP phones is upgradeable and different releases of firmware are made available via the Avayasupport website. However H323 IP phones used on an IP Offic...
Page 12 - Simple Installation
H323 Install Page 12 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.5 Simple Installation The diagram below shows the simplest installation scenario. · For IP Office control units other than the IP500, and for IP500 units running IP Office 4.0/4.1 software, this typeof installation is only supp...
Page 13 - IP Office IP Phones: Simple Installation; Complex Installation
H323 Install Page 13 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Simple Installation 1.6 Complex Installation The diagram below shows a scenario where more than 5 IP phones are being supported. The key difference is that thefile server and DHCP support must be done using 3...
Page 14 - Installation Requirements
H323 Install Page 14 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.7 Installation Requirements To install an IP phone on IP Office, the following items are required: · o Extension Number and User Details A full listing of the planned extension number and user name details is required. The plan...
Page 15 - IP Office IP Phones: Installation Requirements; Network Assessment
H323 Install Page 15 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Installation Requirements 1.8 Network Assessment · WARNING: A Network Assessment is Mandatory When installing H323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment hasbeen pe...
Page 16 - Voice Compression; Installing VCM Cards
H323 Install Page 16 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.9 Voice Compression Calls to and from IP devices can require conversion to the audio codec format being used by the IP device. In the IPOffice this conversion is done by voice compression channels. These support the common IP a...
Page 17 - IP Office IP Phones: Voice Compression
H323 Install Page 17 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Voice Compression IP400 VCM Cards The following IP400 VCM cards are available. IP400 VCM Cards SAP Code Small Office Edition IP406 V2 IP412 IP500 25ms echo cancellation. IP400 VCM5 [1] 700185119 IP400 VCM10 [...
Page 18 - Potential VoIP Problems
H323 Install Page 18 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.10 QoS When transporting voice over low speed links it is possible for normal data packets (1500 byte packets) to prevent ordelay voice packets (typically 67 or 31 bytes) from getting across the link. This can cause unacceptabl...
Page 19 - IP Office IP Phones: Potential VoIP Problems; User PC Connection
H323 Install Page 19 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Potential VoIP Problems 1.12 User PC Connection To simplify the number of LAN connections from the user's desk, it is possible to route their PC Ethernet LAN cable viasome H323 IP phones. The LAN cable should...
Page 20 - Power Supply Options; Spare Wire Power Options
H323 Install Page 20 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.13 Power Supply Options Each H323 IP phone requires a power supply. They do not draw power from the IP Office phone system. Listed below arethe power supply options that can be used. Spare Wire Power Options The following power...
Page 21 - IP Office IP Phones: Power Supply Options
H323 Install Page 21 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Power Supply Options 802.3af Power over Ethernet (PoE) Options IEEE 802.3af is a standard commonly known as Power over Ethernet (PoE). It allows network devices to receive powervia the network cable using the...
Page 22 - File Server Options
H323 Install Page 22 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.14 File Server Options During installation and maintenance the phones download software and settings files. In order to do this the phone firstrequest files for an HTTPS server. If it gets no response it then tries to obtain th...
Page 23 - IP Office IP Phones: File Server Options; Control Unit Memory Card; Transferring Files to the Card Using TFTP
H323 Install Page 23 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: File Server Options 1.15 Control Unit Memory Card The memory card used with the Small Office Edition and IP406 V2 systems can be used to store files other than thoseused for embedded voicemail. · Non-Avaya su...
Page 25 - Installation
H323 Install Page 25 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation Chapter 2.
Page 28 - Dialing Prefix; WML Web Server Setup; 600 Series Phone Languages
H323 Install Page 28 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2.1 Creating/Editing the Settings File During installation, the H323 IP phones request software by downloading and following instructions within the 46xxupgrade.scr file. This file is provided as part of the IP Office Manager sof...
Page 29 - Installation: Creating/Editing the Settings File; Manually Creating Extensions
H323 Install Page 29 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Creating/Editing the Settings File 2.2 Manually Creating Extensions If installing without auto-create extensions enabled, then VoIP extensions and associated users must first be created in IPOffice Manager. The proc...
Page 31 - Installation: Phone Connection; Static Address Installation
H323 Install Page 31 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Phone Connection 2.4 Static Address Installation Static addressing is only necessary when a DHCP server is unavailable or not desired. For ease of maintenance andinstallation, it is strongly recommended that a DHCP ...
Page 32 - Phone Registration
H323 Install Page 32 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2.5 Phone Registration For new phones and phones that have been reset , the phone will request an extension number. If auto-create is enabled the extension number used, if free, will create new extension and user entries in the I...
Page 33 - Installation: Phone Registration
H323 Install Page 33 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Phone Registration 2.6 Extension & User Setup If installing using auto-create extensions, you can now use IP Office Manager to open the IP Office unit's configurationand alter the extension and user settings for...
Page 34 - Specifying the BRURI Value; HTTP Authentication
H323 Install Page 34 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2.8 Backup Restore 1600 Series H323 IP Telephones support using a HTTP server as the location to which they can backup and restore userspecific data. These options are used if the location of the HTTP server for backup/restore ha...
Page 35 - Installation: Backup Restore; 600 Series Phone Backup File
H323 Install Page 35 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Backup Restore 1600 Series Phone Backup File The following is an example of a backup/restore file for a 1600 Series phone user. ABKNAME001=Extn201ABKNUMBER001=201ABKNAME002=Extn201adABKNUMBER002=201ABKNAME003=Extn20...
Page 36 - HTTP Server Configuration for Backup/Restore; For IIS Web Servers; For Apache Web Servers
H323 Install Page 36 15-601046 Issue 14j (10 March 2009) IP Office 4.2 HTTP Server Configuration for Backup/Restore For IIS Web Servers Create a backup folder under the root directory of your web server. All backup files will be stored in that directory. For example, if your backup folder is C:/Inet...
Page 37 - Listing Registered Phones
H323 Install Page 37 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Backup Restore 2.9 Listing Registered Phones Using TFTP, a list can be obtained from the IP Office system of all the registered RAS users which includes H323 IPphones. For example: Extn2602,2602,192.168.42.2,1720ain...
Page 39 - Other Installation Options
H323 Install Page 39 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options Chapter 3.
Page 40 - Other Installation Options; VPN Remote Phones
H323 Install Page 40 15-601046 Issue 14j (10 March 2009) IP Office 4.2 3. Other Installation Options 3.1 VPN Remote Phones Avaya IP Office VPNremote firmware can be used to connect IP phones at remote locations to the IP Office via IPSec VPNtunnels. IP Office 4.1 and higher supports this with some 4...
Page 41 - Other Installation Options: VPN Remote Phones; Installation Documentation
H323 Install Page 41 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options: VPN Remote Phones Installation Documentation This document only covers notes and differences specific to installation of VPNremote phones with IP Office. Theinstallation and configuration of Avaya VPNr...
Page 42 - Configuring the IP Phone for VPNremote
H323 Install Page 42 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Configuring the IP Phone for VPNremote In addition, a VPN Phone Allowed checkbox option is present on the Extension | VoIP settings tab of IP extensions. Thischeckbox is used to indicate to the IP Office, which IP extensions are ...
Page 43 - VLAN and IP Phones
H323 Install Page 43 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options: VPN Remote Phones 3.2 VLAN and IP Phones This section describes the configuration of an VLAN networking infrastructure for use with Avaya IP Office and 4600Series IP Phones. In this example an HP Procu...
Page 44 - VLAN and DHCP
H323 Install Page 44 15-601046 Issue 14j (10 March 2009) IP Office 4.2 VLAN and DHCP The use of VLAN has implications on DHCP if DHCP is being used for support of IP phones and or PC’s. The table belowdetails the available options when using a single port for PC and IP Phones on a VLAN enabled netwo...
Page 45 - Other Installation Options: VLAN and IP Phones; Example setup - Overview
H323 Install Page 45 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options: VLAN and IP Phones Example setup - Overview The network is devised to allow the user PC to connect to the switch port of the IP Phone. A single cable then connectsPC and IP Phone to the Ethernet Switch...
Page 47 - Example System Overview
H323 Install Page 47 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options: VLAN and IP Phones Example System Overview IP Office ConfigurationThe table below details the configuration for IP Office. Additionalconfiguration is not required by IP Office in support 802.1 Tagging....
Page 49 - Static Administration Options
H323 Install Page 49 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Static Administration Options Chapter 4.
Page 50 - Static Administration Options; Hold vs Mute
H323 Install Page 50 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4. Static Administration Options A number of settings can be altered through the phone after installation. · Values assigned through static administration override any set through the 46xxsettings.txt file. They willremain active...
Page 51 - Static Administration Options:; QOS Option Settings
H323 Install Page 51 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Static Administration Options: 4.1 QOS Option Settings Administering QoS options is not mandatory, but it is highly recommended. Use the following procedure to set Quality ofService (QoS) options. 1. While the phone is on-hook an...
Page 53 - Static Administration Options: View Details
H323 Install Page 53 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Static Administration Options: View Details 4.4 Self-Test Procedure 1. To start the IP phone self-test procedures, press the following sequence: Hold 8 3 7 8 # (Hold T E S T #). The phone does the following: · Each column of prog...
Page 54 - Resetting a Phone; Clearing a Phone
H323 Install Page 54 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4.5 Resetting a Phone Resetting a Phone Resetting a phone clears the phones user settings but retains system settings such as the DHCP and file serveraddresses. 1. While the phone is on-hook and idle, press the following sequence...
Page 55 - Static Administration Options: Resetting a Phone; Site Specific Option Number
H323 Install Page 55 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Static Administration Options: Resetting a Phone 4.6 Site Specific Option Number The Site Specific Option Number (SSON) is used by IP phones to request information from a DHCP server that isspecifically for the phones and not for...
Page 56 - Automatic Gain Control
H323 Install Page 56 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4.7 Automatic Gain Control Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the calleris loud. AGC can be separately switched on or off for the phone handset, headset and...
Page 59 - Boot File Needs Upgrading; No Application File or Application File Needs Upgrading; Correct Boot File and Application File Already Loaded
H323 Install Page 59 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Restart Scenarios: 5.1 Boot File Needs Upgrading Having processed the upgrade script file, the software determines that the name of the boot code file in the phone doesnot match that in the upgrade script. The script specifies th...
Page 61 - Infrared Dialling
H323 Install Page 61 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Infrared Dialling Chapter 6.
Page 63 - Palm Organizer
H323 Install Page 63 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Infrared Dialling: 6.1 Enabling the IR Port By default, where fitted the IR port on H323 IP phones is enabled. If necessary, it can be disabled. 1. With the phone on-hook and idle, press Hold 4 6 8 # (Hold I N T #). PHY2= and the...
Page 64 - Beaming Files During a Call
H323 Install Page 64 15-601046 Issue 14j (10 March 2009) IP Office 4.2 6.3 Beaming Files During a Call During a call between two IR enabled extensions on the same system, you can also beam files between IR devices ateach end. The types of file sendable and receivable will depend on those supported b...
Page 65 - Alternate DHCP Server Setup
H323 Install Page 65 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Alternate DHCP Server Setup Chapter 7.
Page 66 - Alternate DHCP Server Setup
H323 Install Page 66 15-601046 Issue 14j (10 March 2009) IP Office 4.2 7. Alternate DHCP Server Setup The recommended installation method for H323 IP phones uses a DHCP server. When 5 or less H323 IP phones are beingsupported, the DHCP can be performed by the IP Office Unit itself. However, if more ...
Page 67 - Alternate DHCP Server Setup:; Using a Windows DHCP Server; Windows DHCP Setup for H323 IP Phones; a. Creating the Scope
H323 Install Page 67 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Alternate DHCP Server Setup: 7.1 Using a Windows DHCP Server 1. Checking for DHCP 1. On the server, select Start | Program | Administrative Tools | Computer Management. 2. Under Services and Applications in the Computer Managemen...
Page 69 - Alternate DHCP Server Setup: Using a Windows DHCP Server; d. Activate the Scope
H323 Install Page 69 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Alternate DHCP Server Setup: Using a Windows DHCP Server 2c. Adding a 176 Option 4600 and 5600 Series H323 IP phones use option 176 rather than option 242 as above. The option 176 can be setup to use the same HTTP file server as ...
Page 70 - Alternate Options
H323 Install Page 70 15-601046 Issue 14j (10 March 2009) IP Office 4.2 7.2 Alternate Options In this document, all IP phone information is issued through the Scope and the Option 176 settings. Depending on theDHCP server, other options may have to be used within the scope. · Option 1 - Subnet mask ·...
Page 72 - What WML is Supported
H323 Install Page 72 15-601046 Issue 14j (10 March 2009) IP Office 4.2 8. WML Server Setup The 4610SW, 4620, 4620SW, 5610SW, 5620 and 5620 phones can act as WAP (Wireless Access Protocol) browsers. Thisallows them to view WML (Wireless Markup Language) pages. WML is a page coding language similar to...
Page 73 - Testing 4620 WML Browsing Using Xitami; Installing the Web Server
H323 Install Page 73 15-601046 Issue 14j (10 March 2009) IP Office 4.2 WML Server Setup: 8.1 Testing 4620 WML Browsing Using Xitami 1. Introduction Xitami is a small and simple web server application. It is used here to configure one of our LAN PC's as a web server ableto provide .wml pages is respo...
Page 74 - Installing Sample WML Pages; a. Creating a Simple WML Page
H323 Install Page 74 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4. Installing Sample WML Pages Download the sample pages from Avaya (see the link above). 1. On the web server PC, open the folder c:\Xitami\webpages. For Apache and IIS use the appropriate root folder. 2. Create a new sub-folder...
Page 75 - WML Server Setup: Testing 4620 WML Browsing Using Xitami; Setting the Home Page
H323 Install Page 75 15-601046 Issue 14j (10 March 2009) IP Office 4.2 WML Server Setup: Testing 4620 WML Browsing Using Xitami 8.2 Setting the Home Page WAP capable H323 IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if inany other menu). To access the home...
Page 77 - WML Server Setup: Microsoft IIS Web Server WML Configuration; Case 1. Input Box Followed by an Anchor Tag
H323 Install Page 77 15-601046 Issue 14j (10 March 2009) IP Office 4.2 WML Server Setup: Microsoft IIS Web Server WML Configuration 8.5 Open URL Entry This document provides sample WML code on how to develop WML pages implementing a text box-based go to a URLfunction. This code allows a user to ente...
Page 79 - Index
H323 Install Page 79 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Index Index 1 100Mbps Ethernet 5210Mbps 1410MBps Ethernet 521151C1 201151C1/1151C2 301151C2 201152A1 30150ms 151719,TFTPSRVR 67176 option 67192.168.202.x 43192.168.202.X VLANTEST 43192.168.42.200/4620/index.wml 75192.168.43.x 431...
