Page 2 - Contents
Page 2 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Contents The 2030 & 2050 Phone ....................................................................................... 3Making Calls ..............................................................................
Page 3 - Using the SCROLL Key
The 2030 & 2050 Phone – Page 3 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone The 2030 & 2050 Phone Introduction to the 2030 and 2050 Phones The diagram below shows a 2050 phone. • 2050: Phone with handsfree operation, DSS keys and BLF status lamps (see "DSS Keys&#...
Page 4 - The Phone Lamp
Page 4 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) On-Hook Dialling, Speaker & Answer Release On all display telephones you can both dial and hear the call progresswithout using the handset (known as "on-hook dialling").When answered, you can continue...
Page 5 - Making Calls; Notes on Making Calls; Making a Page Call
Making Calls – Page 5 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It alsoshows messages if you cannot make the call. • Call barring: The system can bar you from dialling par...
Page 7 - Speed Dials; Using Speed Dials; Storing Personal Speed Dials
Speed Dials – Page 7 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone Speed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials: Ask your System Administrator for a list. Note that call barring may still apply. • Personal speed dial...
Page 8 - Account Codes; If ENTER ACCOUNT or NO ACCOUNT Appears; Adding Voluntary Account Codes
Page 8 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Account Codes If ENTER ACCOUNT or NO ACCOUNT Appears If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then you must enter an account code to continue. The system checks thisagainst its list of codes bef...
Page 9 - Busy or Unanswered; Options If Busy or Unanswered
Busy or Unanswered – Page 9 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone Busy or Unanswered Options If Busy or Unanswered If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use. Note that the busy extension...
Page 10 - Actions During a Call; Changing the Call Volume; Muting Calls; Software Release
Page 10 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Actions During a Call Changing the Call Volume You can change the caller volume during a call. The phone has separatevolume levels for both the speaker and the handset. To change the call volume: 1. During a cal...
Page 11 - Create a Conference Call
Actions During a Call – Page 11 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone Create a Conference Call During a call, you can add callers to create a conference of up to 64 calls intotal. This option is not supported on all systems. To start or add to a conference: 1. Press H...
Page 12 - Answering Calls; Answering Normal Calls; Answering a Page Call; Answering a Message
Page 12 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before youanswer. It gives a repeated double flash for external calls or a repeatedsingle flash for internal...
Page 14 - Transferring Calls; Holding Calls
Page 14 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. Ifthe call waits unanswered for too long, it may recall to your extension. To trans...
Page 15 - Dialling Ahead
Transfer, Park & Hold Calls – Page 15 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone Parking Calls (Park and Ride) You can retrieve parked calls at any other extension on the system. Yourphone displays calls you parked by a flashing -symbol next to the linenumber. You can ...
Page 16 - Diverting Calls; Setting the Divert Number
Page 16 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Diverting Calls Setting the Divert Number Note that whilst the phone appears to allow the storing of separate divertnumbers for different situations, only two divert numbers are stored. Anumber can be set for di...
Page 18 - DSS Keys; Setting Up a DSS Key; Using DSS Keys
Page 18 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS keys along their right-handedge. Each of these keys can store an extension number (or groupnumber for paging). They then allow you to dial th...
Page 19 - BLF Status Lamps; DSS Key Label
DSS Keys – Page 19 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone BLF Status Lamps The DSS keys on the 2050 incorporate dual-colour BLF lamps. Theseshow the status of the number stored under the DSS key. Red BLF Lamp Signals: Calls to/from other extensions. • Fast Flash: Exten...
Page 20 - Manager-Secretary Working; Using Soft DSS Keys
Page 20 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Manager-Secretary Working Using Soft DSS Keys The system supports a range of functions for users who work together, i.e.regularly call and transfer calls between each other. This is called"Manager-Secretary ...
Page 21 - Manager-Secretary Setup; Planning Soft DSS Keys
Manager-Secretary Setup – Page 21 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone Manager-Secretary Setup Planning Soft DSS Keys When setting up Soft DSS keys you must decide: • How many Soft DSS keys do you want? Half-line mode supports up to 4 keys. Full-line mode supports up...
Page 23 - Ringer Controls; Changing the Ringer Volume
Ringer Controls – Page 23 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone Ringer Controls Changing the Ringer Volume While altering the volume, the phone rings. To change the ringer volume: 1. Press PROGRAM and then RINGER . 2. Enter the phone's passcode (see "The Phone Pas...
Page 25 - Other Features; Group
Other Features – Page 25 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone Other Features Group Your phone can be included in a group of phones. When 'in group', youreceive calls made to the group number.The group's type sets the order in which members ring. The types are: • Grou...
Page 26 - Phone Settings; The Phone Passcode; Displaying Phone Details
Page 26 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE, it expects you to dial its four- digit passcode. The default passcode is 0000.Wrong passcode entry can result in the phone becoming barred....
Page 28 - Voicemail; Listening to Voice Messages
Page 28 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) Voicemail Listening to Voice Messages The system can include voicemail to record messages in your own voicemailbox. This will be indicated by the presence of a VOICE option on the phone display. • To switch voic...
Page 29 - System Features; Default Speed Dial and Feature Codes
System Features – Page 29 40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone System Features Default Speed Dial and Feature Codes Your System Administrator can set up Speed Dial codes for frequentlyused numbers. These can be full numbers, area codes, or prefixes whichgive access t...
Page 30 - Index
Page 30 – Contents IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001) A Abbreviated dialling ....................... 7ABSENT ...................................... 17ACCOUNT ..................................... 8Account codes Forced....................................... 8Volunta...
