Avaya 2 - Manual

Aruba Networks Aruba Networks provides an enterprise mobility solution that enables secure access to data, voice and video applications across wireless and wire- line enterprise networks. The Aruba Mobile Edge Architecture allows end-users to roam to different locations within an enterprise campus o...

A Communications Network Company An intelligent communications solution by Avaya and Aruba Networks A FORTUNE 100 ® company located in the southern United States, with annual revenues in excess of $10 billion and more than 35,000 employees, owns and operates a large-scale, nationwide communications ...

AtHoc AtHoc is a recognized leader in providing enterprise-class, network-centric emergency notification systems used for force and personnel protection, facility mass notification, public safety and critical enterprise communications. Millions of end users worldwide, in organizations such as the U....

CallCopy CallCopy provides contact centers with a feature-rich contact recording platform. Its integrated modular design can be used to satisfy all recording needs; from digital screen captures, to specialized recording schedules based on the unique business rules, to complete call logging and long ...

Centurion Centurion founded in 1981, is a full-service, applications software developer and systems integrator specializing in customer contact centers, interactive voice response, and computer telephony integration (CTI) systems. As a Developer Connection member, Centurion products include complete...

Citrix Systems Citrix Systems, the global leader in access infrastructure and the most trusted name in secure access, is an Avaya partner for the Avaya Application Gateway AG250 and the Avaya Phone Application Suite. Citrix develops customized, vertically-focused, converged voice and date applicatio...

FIFA World Cup™ An intelligent communications solution by Avaya and Citrix As the Official Convergence Communication provider for the 2006 FIFA World Cup™ in Germany, Avaya provided a champion communications network for the world’s largest sporting event. The converged network – combining voice and ...

CounterPath Solutions CounterPath Solutions is a developer of award-winning, carrier-grade VoIP and Video over IP, SIP softphones for telecom and Internet telephony service providers, cable operators, IP-PBX manufacturers and infrastructure manufacturers. CounterPath’s SIP softphones and softphone S...

Cross Professional Services Cross Professional Services is a services solution provider committed to delivering professional technology solutions to Avaya, and Avaya certified BusinessPartners. At its core, Cross is a solutions provider. Cross solves problems. The company guarantees delivery of solu...

Extreme Networks Solutions from Extreme Networks deliver powerful capabilities to solve tough networking challenges. The company’s innovative open architecture delivers meaningful insight and unprecedented control for converged networks that support voice, video and data over wired and wireless infr...

Angleton Danbury Medical Center An intelligent communications solution by Avaya and Extreme Networks Angleton Danbury Medical Center (ADBC) is committed to promoting the well-being and health of the community and providing the Angleton, Texas community and surrounding areas with quality health care ...

HP HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling ...

IBM IBM strives to lead in the invention, development and manufacture of the industry’s most advanced information technologies, including computer systems, software, storage systems and microelectronics. IBM adds value by integrating advanced technologies into solutions for customers, including serv...

Endo Pharmaceuticals An intelligent communications solution by Avaya and IBM Endo Pharmaceuticals Inc. (Endo) was established in 1997 from a leveraged buyout of The DuPont Merck Pharmaceutical Company. Today, the company is headquartered in Chadds Ford, Pa., and specializes in branded and generic ph...

Interactive Northwest Interactive Northwest (INI) software products and services address the complete life cycle of self- service applications associated with Avaya Interactive Response and Avaya Voice Portal. From solution design and project management, to interface development and test, to deploym...

Winn Army Community Hospital An intelligent communications solution by Avaya and Interactive Northwest Winn Army Community Hospital (WACH) is located at Fort Stewart, Ga., and opened in 1983. The four- story facility was named after Brigadier General Dean F. Winn, a U.S. Army Medical Corps Orthopedi...

Ixia Ixia (NASDAQ: XXIA), operating in over 30 countries worldwide, is a leading provider of performance test systems for IP-based infrastructure and services. Ixia’s test systems are used by network and telephony equipment manufacturers, semiconductor manufacturers, service providers, governments, ...

JADS Comm JADS Comm (JADS) is a leading communication system value-added application software provider across the Asia Pacific Region. JADS offers advanced value-added Internet Protocol (IP) communication solutions running on world-class multimedia telecom platforms for clients who require superior ...

Jebsen & Jessen Communications Jebsen & Jessen Communications is an Avaya Regional GOLD Partner and a leading Internet Protocol (IP) telephony, customer relationship management (CRM) contact center, recording solutions and IP application provider in Southeast Asia. Partnering with world-clas...

Juniper Networks Juniper Networks leads the industry in enabling secure, assured communications over a single IP network. Juniper Networks is revolutionizing the economics of global information exchange. Its purpose-built, high-performance IP platforms enable customers to support many different serv...

Risk Metrics Group An intelligent communications solution by Avaya and Juniper Networks RiskMetrics Group (RMG) is a financial risk management firm that provides financial analytics and wealth management solutions to hundreds of financial institutions, corporations and central banks worldwide. Forme...

LiteScape Technologies LiteScape Technologies develops enterprise software that enhances the value of IP Telephony by integrating business applications with real-time collaboration technologies. LiteScape extends interactive voice, text and image capabilities to Avaya IP Telephones and any IP device...

A Leading Investment Bank An intelligent communications solution by Avaya and Litescape Challenge In a financial world with rapid changes, financial institutions are constantly seeking better ways to deliver new information to their employees and customers. One particular challenge involves the dail...

Microsoft Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Our Business Microsoft is motivated and inspired every day by how customers use its software to find creative solutions to bu...

Blood Diagnostics An intelligent communications solution by Avaya and Microsoft Blood Diagnostics, Inc. (BDI) is an independent, wholesale distributor of plasma-derived pharmaceutical products. Founded on the principles of professional integrity, customer service and commitment to the plasma industr...

NETGEAR NETGEAR provides reliable, high-performance business-class switches, wireless, security and software products that are designed for a variety of environments, providing wired and wireless connectivity within remote and branch offices, telecommuters and the remote mobile workforce. NETGEAR’s ...

NovaLink GmbH Founded in 1996, NovaLink GmbH develops Computer Telephony Integration (CTI) products for both the communications industry and service sectors. These CTI solutions support all common systems and interfaces. With over 10 years of experience, NovaLink’s CTI products are proven in the mar...

VP Bank Group An intelligent communications solution by Avaya and NovaLink One of the largest banks in Liechtenstein, VP Bank Group has more than 600 employees and draws customers from over 60 countries. With customer assets of CHF 35.5 billion, and a Standard & Poor’s rating of A, VP Bank focus...

Ontira Communications Ontira Communications empowers transit operators with solutions that enhance customer communications. Providing Automated Traveler Information Systems (ATIS) technology since 1984, Ontira has earned a reputation for reliable and user-friendly multimedia applications and superio...

Quescom QuesCom is a European company founded in 1999 to provide enhanced telephony solutions focusing on fixed mobile convergence for enterprises and service providers, and is a leading player in VoIP- mobile convergence and telecommunications application solutions. Natively ready for VoIP, QuesCom...

Radiance Communications Pte Radiance – a joint venture between Keppel T&T and SingTel – is the voice and data converged market leader in providing VoIP and data services, IP PBX, PBX, CRM, CTI and IVR integration; customized IP telephony and contact center applications; mobility and wireless sol...

SDC Solutions SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK ® PC-based Console, IntelliSPEECH ® Intelligent Virtual Agent, WebSERVICES Web-based Directory, IPSERVICES IP-based Directory, and Event and Emerg...

Multi-site Facilities Health Care Organization An intelligent communications solution by Avaya and SDC Solutions A world class health care organization located in New Jersey consists of three hospitals and one administrative site. It currently services three million residents of eight northern and c...

Softel Communications Softel Communications has a diversified client base that includes internationally-recognized FORTUNE 500 companies and various levels of federal, state and municipal governments with contact centers that are strategic and often mission-critical to these organizations. By develo...

Talisma Talisma is the leading provider of Customer Interaction Management (CIM) solutions that allow businesses to deliver an exceptional customer experience. Talisma’s CIM solution integrates Web self-service, email response management, live chat, VoIP, phone, and campaign management with a cohesi...

Teledex Now in its third decade, Teledex has shipped over nine million guestroom telephones to over 125 countries, and is the preferred supplier of guestroom telephones to all major global hotel chains, as well as a number of other multinational corporations. Teledex’s award-winning ExpressNet ® sol...

Unisys Unisys is a worldwide information technology (IT) services and solutions company with more than 31,000 employees. The company’s consultants apply expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help clients quickly and efficiently achieve se...

Veraz Networks Veraz Networks is a leading global provider of IP softswitches, media gateways and digital compression products that enable voice, video and other multimedia services. Wireline, broadband and wireless service providers in over 50 countries have deployed Veraz’s IP product suite to tra...

vTechnologies vTechnologies was founded in 2001 by two former telecommunications executives who have focused on delivering solutions for the contact centers and knowledge based workers in the SMB and Enterprise market segments. vTechnologies’ core strategy has been the development of easy-to-use, si...

WildPackets Since 1990, WildPackets has been developing innovative, high-quality, easy-to-use and valuable solutions to maintain the health and integrity of critical data-in-motion. From the desktop to the data center, from wireless LANs to Gigabit backbones, on local segments and across distributed...